Premier Range Reviews - www.premierrange.co.uk

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★★★☆☆
2.6 / 5
40% of users recommend this
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★★☆☆☆

“No spare parts available”

Written on: 26/04/2017 by Gate (1 review written)

The chimney cooker hoods look attractive, however; mine broke down within two years of the installation and I was waiting over four months for a part only to find out that it was not that part causing the problem. When I contacted the technical team to discuss why the cooker hood did not work it was decided that it must be another part, and guess what no part available. I paid £25 for the part and the cooker hood still didn't work. … Read Full Review

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★★☆☆☆

“Misleading website - Questionable business practice”

Written on: 31/03/2016 by PhilipCollyer (1 review written)

February 2016 The colour of a glass splashback ordered from Premier Range was distinctly different from the screen image despite the accurate colour rendition of my computer monitor. This was disappointing and I decided to return it since Premier Range’s website suggested this would be straightforward with headlines such as “Don’t like the colour? No problem” and “No quibble 14-Day money back guarantee” Having checked their video concerning ‘Returns’ prior to placing the order… Read Full Review

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★★☆☆☆

“Bad customer service .. Not Good”

Written on: 08/07/2014

We bought our filter last year.. The main 2 reasons for going with this brand was actually the price and the fact that we liked the shape of their hood. Obviously, we needed to change the filter after a year of use and this is where it started to go wrong. I contacted them for advice on a particular filter.. They replied me it is the correct one. We bought it only to find that it was not the right one. It took us 3 weeks to arrange the return and get our money back.. Not all people have time to… Read Full Review

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★★☆☆☆

“Not good value in the long run”

Written on: 10/12/2013 by madneeman (1 review written)

I was quite pleased with the oven, although it had to go back to have it's thermostat sorted.The trouble comes when 18 months after using it, the element blew and they do not supply parts, cannot repair and can't advise on where to get a compatable element. The element went on fire. Luckily we were there as it happened when we turned the oven on. The products look good,but in the long run it costs you more as you will end up having to buy another, and sorry that you didn't do this in the… Read Full Review

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★★☆☆☆

“Wish I had read reviews first”

Written on: 15/11/2013 by wendiwu (2 reviews written)

I ordered the 90cm mood cooker hood with shaped/fitted splashback because my kitchen designer said he had bought from Premier for his own kitchen - a recommendation I thought!I placed my order on line and all seemed to go through ok. Next day someone phoned to say the product was out of stock.When I asked why it wasn't listed as OOS on their web site I was told that the person who updates their website doesn't work very often! Anyway after a couple of weeks they phoned to say the model I had… Read Full Review

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★★☆☆☆

“A poorly run company with low quality products”

Written on: 07/11/2013

As part of my kitchen project I decided to purchase new appliances. I went for Premier Range products based mainly on price but also design. I ordered the goods totalling over £700 and waited for delivery which I had had to pay extra for. I ordered on the telephone and was assured my items would be dispatched and we in stock. The oven and hood arrived but no hob. I was initially told the hob would follow but after a number if telephone calls I established that my hob was going to have a… Read Full Review

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