Premier Range - www.premierrange.co.uk

First off I will start with saying that it was delivered on time, and to a good quality finish.

However, the product I bought a ‘ transparent ‘ glass splash back. With no drilled holes has no way of being firmly fitted to a wall, and this is not indicated on there website, they effectively sell an item that isn’t able to be fitted to a wall without using mirror clips which defeats the point of a fitted splash back.

When I bought this item, I also bought the same adhesive they advertise upon using this I could see straight through the glass panel and see the adhesive leaving a messy finish, after speaking to customer services and also the GM I was told that no adhesive would leave a tidy finish and most people buy these with drilled holes, further to this he also confirmed this situation happens a couple of times a year - clearly indicating there website is misleading or needs additional information added to stop the confusion.

The bottom line is I have been left with a useless piece of glass with no way to correctly fit it and offered a 25% off as a solution which I feel for a company selling I quote ‘ 8,000’ splash backs a month is distasteful and a replacement could have been offered along with agreement to change / update the info on this item on the website.

Poor customer service. And no care or ownership of a misleading product on their website..

Received 1st splash back which was faulty , company ordered a replacement, 2nd one had defects and smudge marks under glass. They advised it matches images on their website(it did not)Company won’t refund or didn’t offer any compensation and have refused to deal with complaint any further. Only mistake I made was not reading reviews about this company. Please do not order from them, shocking customer service.

Wont refund faulty items despite government website stating they should irrelevant of whether they are custom made, its being returned due to a fault and after waiting a month for delivery a faulty item shouldnt have to be accepted because of a tick box during the order process.

Reviews all over the web have them doing the same to many customers.

Ordered a splashback that looked nothing liked the website pictures. Upon questioning PremierRange I was passed between different departments and eventually told a list of laughable reasons about my screen being at fault or low battery not showing the pictures properly.

I was also told in their array of terms and conditions that as it was ‘bespoke’ I could not have a refund. (It’s a common size) Sent it back anyway and they refuse to honour any refund still.

AVOID this company.

Their terms and conditions mean they wipe their hands of any possible refund.

We ordered a splash back based on their high-quality online images. When it arrived it was pixellated and obviously badly re-sized. Within 20 minutes of delivery we had called and asked for a return/refund/exchange as the quality was not acceptable.

The company refuses to acknowledge quality issues and sends conflicting information depending on who answers your emails.

I am in the process of writing to them as emails are getting nowhere, I have also logged a case with trading standards and will be escalating this further.

It is not possible to see reviews on their Facebook page as they have removed them, however there is a Facebook group detailing issues people have had with this company as well as internal, rude emails between employees about customers.

Highly unprofessional and would avoid like the plague!

Please PLEASE avoid this company at all…

Please PLEASE avoid this company at all costs if you want to maintain your sanity!!. I wish I had paid the £10-£20 more and gone to another company. I ordered a bespoke splashback on 19th Oct. No communication except whipping the money out of my bank and a confirmation email. On contact (live chat) 2 weeks ago, I was told I would receive it in a week. Nothing. Live chat again and advised it would be despatched by Tuesday 17th Nov and I did in fact receive tracking information. Happy days. Checked on the link given with the tracking number and low and behold nothing was tracked. Live chat again (losing the will now) only to be told that my splashback was 'lost' in the depot and I would in fact receive it the today, the 19th November. Firstly how can you 'lose' a splashback and secondly why did I have tracking information for an item that wasn't even sent??? I got the name of the General Manager and sent an email - surprisingly no response! So on checking tracking this morning I noted that there was at least some information, but nothing stating that it had been sent. Low and behold an hour ago I received an email saying the splashback was smashed and they would have to send another. So with Christmas around the corner, I am looking at another 4-6 weeks. This after I have booked a tiler to come out and fit the splashback and tiles not once but twice. Seriously, I am not a whinger and neither do I complain in this manner at all, but SAVE YOUR MONEY. Shocking customer service and in these times of uncertainty all you want is for a company to do what they say they are going to do and send you the goods that you have paid for!

I ordered a distressed copper splashback but when it was received it was pink. I completed the returns form and responded to many emails including sending photos only to be told that per the returns policy I couldn't have a refund. In my opinion the product did not match the description, which I thought meant legally I was entitled to a refund however I haven't had one. Personally I would avoid this company just in case the product is not as described.

Ordered a splashback on 22 May and still waiting. Their customer service is non existent. They fail to give updates, fail to give estimated date for delivery. Basically a shambles. I have now asked for my money back.

My splash back is amazing . Had a lot of help online and by telephone to make sure I had ordered the right size ..Delivery was great packaging was very good well protected in the mail.. no complaints.Highly Recommended..

Product had clear flaws in that according to 'Premier Range'

were part of the pattern. Big splodges part of the pattern, I don't think so. These charlatans are anything but Premier. In fact more like Sunday league! Do not give this joke of a company your custom.