Solitair Singles Holidays Reviews - www.solitairhols.co.uk

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Latest Reviews

★☆☆☆☆

“Hideous company”

Written on: 05/12/2019 by LeylaSandoval150 (1 review written)

If you like your holiday cancelled a few days before going with an underfunded refund arriving too late to book another holiday, and then when you complain the director, actually hangs up on you please book with them. Truly hideous company with hideous staff. Also note Go singles is the same company. … Read Full Review

Donmck's Comment

Written on: 08/02/2020

Also looks like Singles Horizons are connected!

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 18/09/2019 by NoahMcMahon (1 review written)

Save yourself a lot of stress and try another company. I had my holiday cancelled and no matter what I do they have not yet paid me my refund of £1300 and it’s now 3 weeks later. They ignore emails and you can’t get through on the phone. This is totally unacceptable . I will be taking legal action. I suggest anyone else in the same situation to do the same… Read Full Review

Pammyhickson's Comment

Written on: 11/12/2019

Hi there. I had exactly the same experience. Did you pay on a card? Mine was a debit card so I was advised to contact the bank & request a debit dispute which I did online. They contacted Solitair for me & the bank (Halifax) told me they had to give them 32 days to reply on day 32 the full amount (nearly £1100) was credited to my bank account the debit card was drawn from. Result!! I hope this helps others who have been unfortunate enough to book with this company, who seem to me to be nothing but charlatans. Also they are now trading under other company names too, so be very careful out there when booking solo holidays. Good luck!

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★☆☆☆☆

“Another cancelled trip!!!”

Written on: 11/09/2019 by JillC58 (1 review written)

Received email today 11/09/19 to be advised due to not enough people the Gulet and hotel trip 23/09/19 I had. Booked earlier this year 01/03/19 has been cancelled... No alternatives offered as was advised everything else is fully booked until the end of October .. Person I spoke to said things are going to get better for the company as there is a legal case ongoing regarding a previous director...I have been advised they will be refunding full amount I paid in March. .. Clearly not including… Read Full Review

Donmck's Response to JillC58's Review

Written on: 15/10/2019

May have re-branded as GoSingles? Similar addess!

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Jillc58's reply to Donmck's Comment

Written on: 15/10/2019

They are connected so would avoid making bookings through them too... I still have not received refund so have raised a dispute through credit card and awaiting outcome.

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Donmck's reply to Donmck's Comment

Written on: 08/02/2020

Think they now are Singles Horizons!

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Jhooton's Response to JillC58's Review

Written on: 03/12/2019

There finances have been frozen as someone at the company committed a crime. They cancelled my holiday and said I could not have my money back for a while as the bank accounts had been frozen. I had to claim my money back thru my credit card. By the time I got my money back I could not book my cruise directly as it was fully booked. Would not use this company again.

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★☆☆☆☆

“I am still fighting to get a refund”

Written on: 28/08/2019 by irCompton1945 (1 review written)

I am still fighting to get a refund, despite them cancelling my holiday in May, 3 days before I was due to fly out. Has anyone had any luck reporting them? This is clearly something to get footfall for your interests in Turkey (by taking clients money, mislead clients about the amount of people going, then cancelling at the last minute and offering Turkey as cancellation). They don't even pay for the hotels or flights, despite taking your money months in advance. Surely there are enough… Read Full Review

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★☆☆☆☆

“Please, for the sake of your Bank Account and your...”

Written on: 27/07/2019 by LineTheirPockets (1 review written)

Please, for the sake of your Bank Account and your Sanity, never ever book a holiday with Solitair Holidays. Do NOT give them any money. Hopefully this Soliair Holiday Review of their conduct will stop others being robbed. Solitair Holidays advertise group holidays to popular locations for those travelling alone who would like to be part of group for excursions, day trips, dinners etc. We may be recently divorced or recently bereaved but find ourselves making holiday plans alone for many… Read Full Review

Susannemudrock's Response to LineTheirPockets's Review

Written on: 14/08/2019

I am amazed they are still trading as I have had the same experience and reported them to ATOL and Trading Standards. If everyone does the same, maybe they will be shut down. If anyone has lost money with them, please report them to Action Fraud as they are deliberately tricking you.

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Donmck's reply to Susannemudrock's Comment

Written on: 08/02/2020

I took them to the small claims court and won.

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★☆☆☆☆

“Unreliable”

Written on: 07/06/2019

I booked a holiday to Greece due in 12 days time. despite numerous phone calls, I could not get anyone to talk to me and I was unable to get any information about my trip, flight times, tickets etc.It appears to have been cancelled but I have had no notification. I have notified ATOL and am contacting Consumer Direct. This company cannot be relied upon. … Read Full Review

Almwing's Comment

Written on: 06/07/2019

I am finding the same problem, I have paid a deposit a few months ago the balance being due last week on 1st July - I have sent them 2 emails which they have not acknowledged, phoned with no response as I have heard rumours from a friend who went on the same Turkish Gulet holiday a couple of weeks ago that the local people are not being paid and are threatening to withdraw their services! They are not even chasing me up for my balance? Very odd? Are they going out of business?

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Susannemudrock's Comment

Written on: 07/07/2019

If you paid by credit card I would phone them and get them to get your money back now. when i did get through to someone ( at a weekend) she said they had problems with their phones, they were in the process of moving offices and she thought their computers had been hacked!! sounds like a lot of lies to me. Send an e mail to ATOL and contact Consumer Direct through Citizens Advice. This company needs to be shut down and investigated.

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★☆☆☆☆

“Useless and dishonest”

Written on: 31/05/2019 by Fiascohol (1 review written)

I booked and paid in full on 3rd January 2019 for a cruise in Croatia on 8th June 2019.10 days before I was due to travel, they cancelled by email. Since then they have continually left their answerphone on and have failed to return messages or answer emails, so I am unable to get a refund so I can try and rebook something else. I called them just 2 weeks ago to chase my flight tickets and they must have known at that time they did not have enough people for the trip, but did not tell me, so I… Read Full Review

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★☆☆☆☆

“Xmas new year cruise”

Written on: 01/02/2019

I booked this cruise through Solitaire as I wanted a group holiday. I did not meet anyone else who had booked with Solitaire for days as nobody on my dinner table had booked with them. I eventually met only 2 other people who had booked with them and they were as dissatisfied as myself, we said we would never book with them again, we might just as well have booked direct with the shipping company and saved ourselves some money. Solitaire is a complete rip off company, I don't know how it is… Read Full Review

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★☆☆☆☆

“Cuba 12th Nov 2018, 12 days holiday”

Written on: 27/11/2018 by Carolyn241 (1 review written)

Don't do it Havana fabulous place Hotel in Varadero dirty, mouldy, no towels, ran out of food and wine nowhere to sit, noisy like a 18-30 holiday, rep poor, receptions staff extremely rude. expensive found out that a couple who booked through Virgin travel paid half of what I paid.....don't book with Solitaire… Read Full Review

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★☆☆☆☆

“Dont book with Solitair”

Written on: 18/11/2018 by ukGreenwood1 (1 review written)

I went on the 11 day Cuban holiday 2018. The accommodation is basic at best, the hotel, in Varadero was the worst I have ever stayed in, dirty, tired, lack of towels, terrible food. I can best describe it as the type for stag and hen party's, cheap and nasty. Such a shame as there are lots of nice hotels nearby. Also the cost was very high and i've discovered I paid twice as much as those who booked the same package through virgin holidays. Although I emailed Solitair during my stay they never… Read Full Review

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★★☆☆☆

“Corfu July 2018”

Written on: 15/07/2018 by JeanBalloch (1 review written)

Booked holiday online and found it difficult to speak to anyone about my queries. The website was inaccurate about numbers and did not change after I had completed booking. I thought that the holiday was for a group of 12 but there were only 6 and another man having a second week. In fact, he told us that on the previous week there had only been three participants and one of them left early. When I arrived at Edinburgh airport, the check-in was problematic because my middle name and surname had… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 16/12/2017 by RaynaHamilton (1 review written)

Booked a holiday last month & paid in full. They cancelled the trip due to "operational reasons. I requested a full refund by phone & email but a month later still waiting. I have rang & emailed them again this week but no response… Read Full Review

Kath1955's Comment

Written on: 17/01/2018

have you got a refund for this holiday yet

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Kath1955's Comment

Written on: 17/01/2018

Have you got your refund yet.

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★☆☆☆☆

“Terribly organised with almost non existent rep”

Written on: 21/09/2017 by nikproffitt (1 review written)

A group of four people arrived at our hotel in Northern Cyprus at about 11.30 at night, no sign of the rep and not even any food set on for the weary travelers (something that is usually done with other companies in the same sector). We were told our rep would be at the hotel 12 the next day. 12 came and went, and we asked the very helpful receptionists at the hotel to chase him up, we were told there was a slight issue at another hotel and that he would be a couple of hours at most. We did… Read Full Review

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★☆☆☆☆

“Shocking/Rude customer service ”

Written on: 17/08/2017 by Amayaj173 (1 review written)

Book an overpriced holiday to got with as stated 12 others, Website always showed 3 males 3 females going on the holiday. Telephone call received 6 days before departure to say only 2 other people were booked on the trip - was given then opportunity to cancel. Called back 30 minutes later to a barrage of abuse from the rude lady in the office. No calls returned as promised just another barrage of abuse when I called to speak to the manager. Never got to speak to the manager and only got a… Read Full Review

Peregrino2's Comment

Written on: 16/09/2017

I am waiting for a refund from Solitair for another cancelled holiday, I don't think they are a member of ABTA so can't get a refund through them. Have you got contact details for directors please. I was fortunate in that my holiday was cancelled early enough to book another holiday through Friendship Travel I wish I had booked with them in the first place

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Orchidflour's Comment

Written on: 17/09/2017

I sent it to sales, admin and reservations email addresses - all in their website. Good luck.

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★☆☆☆☆

“Avoid unless want to holiday alone or in a small group”

Written on: 24/06/2017 by torchwood1234 (1 review written)

I booked a holiday with this company in January , 10 days before I was due to go it was cancelled , I was offered two alternatives I asked how many were booked on the cheaper one, I was told 8 women and 2 guys , on arrival just 8 guys including me, so a stag week, if I had known would have got a refund . We met up with a woman who was booked on another solitaire holiday,different hotel she found herself alone at her hotel, hardly a group holiday. Our rep even told us she was getting fed up of… Read Full Review

Moe52's Response to torchwood1234's Review

Written on: 27/06/2017

hia,im going to the olympos on the 17th of july,i have rang solataire four times to see how many people are going and they tell me a different amount each time,i`m getting nervous now thinking i am going to be on my own,how was the hotel?.

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Torchwood1234's reply to Moe52's Comment

Written on: 27/06/2017

I wrote a review of the hotel on TripAdvisor the hotel is fine nice pool but the owners an elderly couple are in your face all the time watching your every move, , not allowed to bring any food or drink in. The hotel is exclusive to solitaire so if only you will have the whole place to yourself, good luck, I suggest you get the numbers in writing, Irecorded a call in case on my own so could prove what I was told

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Moe52's reply to Torchwood1234's Comment

Written on: 27/06/2017

ok,thanks for getting back to me.

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★☆☆☆☆

“Awful company not to be trusted”

Written on: 21/06/2017

I booked a holiday in 2016 for May 2017 with Solitaire Holidays at The Bronze Hotel at Olu Deniz in Turkey. The booking was for a holiday with other single travellers, in the event there was only 1 other person for a few days from Solitaire and the remainder of the time I was on my own. I was not informed prior to the holiday that this would be the case. Shortly after booking my holiday last year I noticed my weeks had been removed from your site, I called queried why, was assured that… Read Full Review

Torchwood1234's Comment

Written on: 24/06/2017

I was at the other Olu Deniz hotel (Olympus last month) , we met up with the one lady booked in to the Bronze by Solitaire , the poor woman was there on her own on a group holiday ??!! , lucky she knew someone who was at the same resort part of her week . Our group consisted of 8 guys so a stag week ..lol

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Moe52's Comment

Written on: 26/06/2017

I,m going to the Olympus next month,I have rang solitaire 4 times asking how many people are booked on the holiday only to be told a different amount each time,i'm getting nervous now,it's not looking good,how was the hotel?.

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★☆☆☆☆

“Don't book with this company you'll be very disappointed”

Written on: 21/05/2017 by Jaquelineh239 (1 review written)

I was due to go on my first ever since traveller holiday. This is a big move for me. I booked a holiday to Tenerife for the first week in june 2017. Today I was told there are not enough people going (12) so the holiday is cancelled just like that.i've booked time off work, booked holiday parking and insurance.please don't use this company they are unprofessional and will let you down. If you are going on holiday on your own you need to know you can rely on the company you are going with… Read Full Review

Jean35's Comment

Written on: 28/05/2017

I have had 2 holidays cancelled with Solitair, they first time they wanted to give me a credit note. The most recent one they cancelled on May 3rd, when I was due to travel on May 16th. They sent me a statement of the money they were refunding me and had deducted £13 cancellation fee. I was livid as I did not expect to be charged for them cancelling my holiday and told them so. They then sent me a revised statement with the correct amount, but no apology. I managed to book a holiday with another company (Solos) for the same dates and there was another traveller who had also had two holidays cancelled by Solitair.

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Fikilela's Comment

Written on: 02/06/2017

JeanHow terrible.
I find it unbelievable that a so called reputable company can treat customers like this!
You must publicise this experience as widely as possible to warn others.

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Nikproffitt's Comment

Written on: 21/09/2017

To be fair Solo's also cancel holidays if there are insufficient numbers. I rebooked on an alternative and you had a lucky escape! (i have left a review! on here). I am a little confused as to what this company classes as not enough people as there were only four other on my trip (one at a different hotel) and looking at the comments below it seems this was a fairly high number!

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Peregrinefalcon2's Comment

Written on: 17/09/2017

I have recently had a holiday to Portugal cancelled by Solitair but was able to book an alternative holiday with a different company. I paid in full at the time of booking with Solitair and they have had my money for two months for absolutely nothing.
A refund has not been forthcoming even after Email request, how long did you have to wait for your refund I am desperate to get my money back

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Nikproffitt's Comment

Written on: 21/09/2017

Hi there,

I also had a holiday cancelled, however switched to an alternative (slightly cheaper) and have not had my refund yet either. Almost certainly not as much as yours, but still annoying. Have you received anything yet?

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Yasothara's Comment

Written on: 02/08/2017

Hello Jaquelineh239,

I was looking for a holiday to Spain for people travelling on their own around my age group - I am 44 years (and female). The Solitaire Holidays for over 40s to Canary Islands, in Tenerife, staying at the Diver Hotel seemed ideal. They claim it is a 4 star hotel, there are already 5 ladies and 3 men booked on it and there websites mentions many nice excursions. Is this the hotel you were booked on?
I want to go this month (August 2017). Are you recommending I do not book this?

Has anyone had any positive experiences with Solitaire holidays in 2017? Otherwise, which single companies would you recommend, please?

Yaso.

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Fikilela's Comment

Written on: 02/06/2017

How terrible.
I find it unbelievable that a so called reputable company can treat customers like this!
You must publicise this experience as widely as possible to warn others.

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 18/03/2017

I am only recently single and using Solitair Holidays was my first toe in the water for single holidays. I chose a short break over the Christmas period. I would never, ever recommend them. It was like a meat market with men there that go for one reason only. There were women there that make it easy for them. As soon as they had paired up for a short fling, the other people were ignored. One woman was in tears because she felt so lonely and ignored. The rep was a waste of space and treated the… Read Full Review

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★☆☆☆☆

“Cheap for a reason”

Written on: 06/02/2017 by martinfrench (1 review written)

I phoned to book a holiday a few years ago and they didn't give accurate information about the male/female group mix and the number of people going. I found this all out later when a friend phoned up to book. All I can say is beware and book at your own peril… Read Full Review

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★☆☆☆☆

“INDIA ”

Written on: 09/01/2017 by Hickeyae161 (1 review written)

My holiday/disaster to India in March 2016 has really unnerved me and I have lost all confidence in this company. After sending more than one letter to them I have heard nothing and they have blocked me from their web sight. Not even a confirmation of the receipt of the letters. I am reluctant to let this lie as it was my dream holiday. A birthday present. This is advertised as a caring company that looks after its customers… Read Full Review

Donmck's Comment

Written on: 25/01/2017

County Court `Small Claims Track'. After letters, from Solicitors of the Direct Line Group, my household insurers. I proceeded with a claim and won half the cost of the holiday. Solitair did not even appear for the hearing? Ah!, but at the very last minute they did try to settle out of court!! Now one County Court Judgment (CCJ) on file.

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Donmck's Comment

Written on: 25/01/2017

County Court `Small Claims Track'. After letters, from Solicitors of the Direct Line Group, my household insurers. I proceeded with a claim and won half the cost of the holiday. Solitair did not even appear for the hearing? Ah!, but at the very last minute they did try to settle out of court!! Now one County Court Judgment (CCJ) on file.

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Fikilela's Comment

Written on: 02/06/2017

Donmck
Well done!

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Donmck's Comment

Written on: 10/08/2017

Thanks, you also want to check out the Advertising Standards judgments relating to the use of, `First Choice for Single Travelers'.

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Donmck's Comment

Written on: 10/08/2017

Thanks, you also want to check out the Advertising Standards judgments relating to the use of, `First Choice for Single Travelers'.

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