If you like your holiday cancelled a few days before going with an underfunded refund arriving too late to book another holiday, and then when you complain the director, actually hangs up on you please book with them. Truly hideous company with hideous staff. Also note Go singles is the same company. 

Save yourself a lot of stress and try another company. I had my holiday cancelled and no matter what I do they have not yet paid me my refund of £1300 and it’s now 3 weeks later. They ignore emails and you can’t get through on the phone. This is totally unacceptable . I will be taking legal action. I suggest anyone else in the same situation to do the same.

Received email today 11/09/19 to be advised due to not enough people the Gulet and hotel trip 23/09/19 I had. Booked earlier this year 01/03/19 has been cancelled... No alternatives offered as was advised everything else is fully booked until the end of October .. Person I spoke to said things are going to get better for the company as there is a legal case ongoing regarding a previous director...I have been advised they will be refunding full amount I paid in March. .. Clearly not including interest they accrued...and the Turkish visa I have just purchased....Am waiting fingers crossed for refund so I can book an alternative trip ... Last minute ...shame on you Solitaire I gave you the Benfit of doubt to deliver what I had paid for and ignored the bad reviews ..leopard doesn't change spots springs to mind .. Buyer beware

I am still fighting to get a refund, despite them cancelling my holiday in May, 3 days before I was due to fly out. Has anyone had any luck reporting them? This is clearly something to get footfall for your interests in Turkey (by taking clients money, mislead clients about the amount of people going, then cancelling at the last minute and offering Turkey as cancellation). They don't even pay for the hotels or flights, despite taking your money months in advance. Surely there are enough clients who have been treated this way by this company to warrant some form of investigation?

I booked a holiday to Greece due in 12 days time. despite numerous phone calls, I could not get anyone to talk to me and I was unable to get any information about my trip, flight times, tickets etc.It appears to have been cancelled but I have had no notification. I have notified ATOL and am contacting Consumer Direct. This company cannot be relied upon.

I booked and paid in full on 3rd January 2019 for a cruise in Croatia on 8th June 2019.10 days before I was due to travel, they cancelled by email. Since then they have continually left their answerphone on and have failed to return messages or answer emails, so I am unable to get a refund so I can try and rebook something else. I called them just 2 weeks ago to chase my flight tickets and they must have known at that time they did not have enough people for the trip, but did not tell me, so I paid for a non refundable hotel at Gatwick because they said my tickets would be with me this week.I have now lost that money too. This company have been incompetent and unprofessional. Do not book with them

I booked this cruise through Solitaire as I wanted a group holiday. I did not meet anyone else who had booked with Solitaire for days as nobody on my dinner table had booked with them. I eventually met only 2 other people who had booked with them and they were as dissatisfied as myself, we said we would never book with them again, we might just as well have booked direct with the shipping company and saved ourselves some money. Solitaire is a complete rip off company, I don't know how it is still in business as there does not seem to be a single good review of them on this site. I have booked with other singles companies who have their own rep accompanying them on holiday and you are looked after properly after all that is what you pay extra for. How can this company Solitaire Holidays be able to advertise this as a group holiday? It is anything but and should be prosecuted under the trade descriptions act!

Don't do it Havana fabulous place Hotel in Varadero dirty, mouldy, no towels, ran out of food and wine nowhere to sit, noisy like a 18-30 holiday, rep poor, receptions staff extremely rude. expensive found out that a couple who booked through Virgin travel paid half of what I paid.....don't book with Solitaire

I went on the 11 day Cuban holiday 2018. The accommodation is basic at best, the hotel, in Varadero was the worst I have ever stayed in, dirty, tired, lack of towels, terrible food. I can best describe it as the type for stag and hen party's, cheap and nasty. Such a shame as there are lots of nice hotels nearby. Also the cost was very high and i've discovered I paid twice as much as those who booked the same package through virgin holidays. Although I emailed Solitair during my stay they never responded to me, leaving the on site rep to take the flack.

Booked holiday online and found it difficult to speak to anyone about my queries. The website was inaccurate about numbers and did not change after I had completed booking. I thought that the holiday was for a group of 12 but there were only 6 and another man having a second week. In fact, he told us that on the previous week there had only been three participants and one of them left early. When I arrived at Edinburgh airport, the check-in was problematic because my middle name and surname had been joined together. On arrival in Corfu, I was handed the welcome pack which included several errors with my name. Despite being a lady, I was titled MR and although my first name was correct, my second name was male. Fortunately I travelled with another lady to the resort but the rep did not greet us until the next day. This meant it was difficult to identify who was actually in the group. Having enjoyed a lively and well supported holiday the previous year with Friendship Travel, I was very disappointed in the lack of arrangements.The hotel was clean and staff pleasant. The entertainment could have been improved with more disco music. The meals were average and lacked fish options.Having said that, the other participants were good fun and a nice bunch of people. I will not use the company again.

Booked a holiday last month & paid in full. They cancelled the trip due to "operational reasons. I requested a full refund by phone & email but a month later still waiting. I have rang & emailed them again this week but no response.

Book an overpriced holiday to got with as stated 12 others, Website always showed 3 males 3 females going on the holiday. Telephone call received 6 days before departure to say only 2 other people were booked on the trip - was given then opportunity to cancel. Called back 30 minutes later to a barrage of abuse from the rude lady in the office. No calls returned as promised just another barrage of abuse when I called to speak to the manager. Never got to speak to the manager and only got a refund due to sending an email to the directors. Terrible, unprofessional, rude treatment from this company, which I feel is just one rude girl in the office who doesn't care or has any idea of what a single traveller wants or needs. Sticking to FRIENDSHIP Travel, they are a fantastic travel company and know exactly how to treat the single traveller.

I booked a holiday in 2016 for May 2017 with Solitaire Holidays at The Bronze Hotel at Olu Deniz in Turkey. The booking was for a holiday with other single travellers, in the event there was only 1 other person for a few days from Solitaire and the remainder of the time I was on my own. I was not informed prior to the holiday that this would be the case. Shortly after booking my holiday last year I noticed my weeks had been removed from your site, I called queried why, was assured that all was ok. Before my holiday I called Solitaire again and spoke to the same lady and asked if there were others booked at same time as me and was informed there was a mix of people approx 7-8 this reassured me so I felt confident that all was ok.(as a older lady travelling to Turkey on my own it was vitally important me that there would be other people in the group that I could socialise with. As soon as I arrived at the resort and found out the situation, I made a complaint to the Solitaire Rep, she advised me she would pass on my complaint to Solitaire, which she did. My issues with Solitaire are: -I was misled regarding the numbers on the holiday -I was not informed of the situation prior to the holiday nor was I not offered any cancellation option or alternative. Following my complaint to the Rep at the Hotel, she passed a message back to me that she had been informed by Solitaire that prior to the holiday I had been told about the situation and that I had declined an offer to change the holiday – This was untrue. Following discussions I was told that because I would be eating alone at the hotel, Solitaire would make a payment toward the cost of me taking meals outside of it, on the strength of this, I did eat out, and incurred costs. I chased the rep throughout my holiday to be advised of the amount I would be offered, but I was not advised until a few days before my departure, and the sum offered was derisory and I rejected it. I do not recommend anyone spending their hard earned cash with Solitaire Holidays just to have their precious holiday ruined!

I was due to go on my first ever since traveller holiday. This is a big move for me. I booked a holiday to Tenerife for the first week in june 2017. Today I was told there are not enough people going (12) so the holiday is cancelled just like that.i've booked time off work, booked holiday parking and insurance.please don't use this company they are unprofessional and will let you down. If you are going on holiday on your own you need to know you can rely on the company you are going with Solitaire are not a company you can rely on. Don't book with them.

I am only recently single and using Solitair Holidays was my first toe in the water for single holidays. I chose a short break over the Christmas period. I would never, ever recommend them. It was like a meat market with men there that go for one reason only. There were women there that make it easy for them. As soon as they had paired up for a short fling, the other people were ignored. One woman was in tears because she felt so lonely and ignored. The rep was a waste of space and treated the 3 days as her own Christmas break rather than working to make sure everyone felt comfortable and included. The icing on the cake was that the hotel in question Kettering Park Hotel & Spa was taken over by travellers. I changed rooms 3 times in 3 days to try and get away from them. Unbelievably, after moving me, the hotel then moved the travellers so again they were next door. The men were drunk, the women walked around in pj's and the children blocked the lift, swore at everyone and stayed up ALL NIGHT in the hallways. I left one day early, complained to Solitair and they basically said "tough". I considered going to small claims but to be honest, I just want to wipe the whole sorry experience out of my mind. If you are looking for a good positive experience do not entertain the thought of Solitair. You will not receive good customer service and you could end up out of pocket and depressed as well !

I phoned to book a holiday a few years ago and they didn't give accurate information about the male/female group mix and the number of people going. I found this all out later when a friend phoned up to book. All I can say is beware and book at your own peril.

My holiday/disaster to India in March 2016 has really unnerved me and I have lost all confidence in this company. After sending more than one letter to them I have heard nothing and they have blocked me from their web sight. Not even a confirmation of the receipt of the letters. I am reluctant to let this lie as it was my dream holiday. A birthday present. This is advertised as a caring company that looks after its customers.