First Utility Energy Supplier www.first-utility.com Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
9% of users recommend this
Click here if this is your business
  • Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Be Warned”

Written on: 09/12/2018 by bordertide (8 reviews written)

These sharks entice you into a £19 pcm broadband deal then after 2 weeks they slow your download speed to 1.3mbps to entice you into paying more.....they hide behind a no contact policy too; probably the worst broadband supplier on the planet… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE FIRST UTILITY! ”

Written on: 26/11/2018 by Spencer385 (1 review written)

The worst customer service I have ever experienced. Completely incompetent and don’t have any communication between departments. They persuaded us out of money and sent debt collecting letters regardless of whether we paid them. We were persuaded out of over £500 and were told every time we called that the notes from the previous call hadn’t been saved. When setting up a direct debit to pay off the outstanding balance (regardless of whether we should or shouldn’t have paid it) that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“First Utility are beyond awful! Stay clear”

Written on: 23/08/2018 by Jazlenep114 (1 review written)

Do not go with First Utility. Their customer service is beyond awful. They bully and harrass you into installing a Smart Meter with constant marketing. I got fed up of all their pestering so booked appointments three times with their installation partner Siemens. Three times now Siemens haven't turned up. They don't let you know either. You have to wait 30 minutes on the phone to installation partner Siemens to speak to anyone, and then their staff don't know what they are doing and are… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Chasing a Refund”

Written on: 22/08/2018

Having held a surplus of over £200 on my a/c for a year-yes my fault-trying to get a refund is impossible. First told to allow 10 working days-not sure why in this day & age for a BACS payment Chased on the 11th day- guess what- because it wasn't processed correctly and with special fast treatment I only have to wait another 7 working days. I know they have to pay for their corporate hospitality sponsorship somehow-but taking interest free credit from their customers is a bit rich. How… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Unprofessional unfriendly inefficient company ”

Written on: 26/06/2018 by RaveReviewer (5 reviews written)

I didn't chose this company i inherited it when I moved into a new flat. I was soon bombarded with lots of impersonal and confusing letters. I tried to phone the company but after going through an IVR for 5 minutes I was bluntly told to phone back during opening hours - although the automated message didn't say what they were. The online services were useless so I made the wise decision to change energy supplier. I was still bombarded with nonesense from First Utility so I called them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“excellent customer service ”

Written on: 30/03/2018 by jennybuehrer (1 review written)

I was with this utility provider for several years before moving to a cheaper deal. Never had a problem -in fact I wasn't updating my meter readings as you agree to at the start of the contract. My misdemeanor. The surplus due to me was paid quickly-only a few days after leaving them. A problem with a warm homes payment -phoned yesterday -payment in the post today! You can't do better than that. I suspect I will be returning to them in July from EON. Well done!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★★☆☆☆

“Not offered same energy ta as new customer delay i”

Written on: 06/12/2017 by David1632 (1 review written)

At start was pleased with company however with constant reminders to check prices I was checking these when I received a call from the company. This was to set up a new fixed term contract. I had the on line price which was much better than the rates that they are offering. After an exchange in the office they offered to match the on line price but then advised that there systems stopped them but I could go on line myself and get the price. However I found a better price with another service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★☆☆☆☆

“its been 6 months, all I want is a switch from pre pay...”

Written on: 20/11/2017 by TarynHayden (1 review written)

its been 6 months, all I want is a switch from pre pay to direct debit, I am a new tenant with excellent credit so should be a simple process resolved in a couple of days. During these 6 months I have had credit taken from me to cover the previous tenants debt leaving me unable to feed and wash my children. when told they cant make me pay another persons debt I was laughed at and told good luck getting a direct debit plan in that house. After explaining what they are trying is illegal and very… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“One star is too much”

Written on: 09/10/2017 by sharp23 (1 review written)

I left first utility in 2013. I am still get harassed at least once a year regarding a final bill which was paid in 2013. I have repeatedly called over the years and been promised the amount has been removed, and my account finally rectified and properly closed. Until the next year when the same happens again. They actually owe me £4, rather than the $80 odd they are saying I owe. Threating me with legal action, bad credit ratings, etc. Do not sign with first utility, absolutely the worst… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 5 0
★★★★★

“ease of use”

Written on: 15/08/2017 by kalikent (1 review written)

We chose First utility when we moved in to a new home and the process was quick and easy. Now we have a mobile app to submit our readings, so the bills always come accurate. Whenever I wasn't sure about them, the customer service always explained everything. Their prices are lower than the big 6' and the app makes things easier. I would definitely recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Worse than British Gas”

Written on: 23/07/2017 by ChristopherAnn (1 review written)

We emigrated from the UK in November 2016 and are still waiting for First Utility to provide us with a final bill. Apparently they are disputing our readings and the advice received from their staff is that we should fly back to the UK to resolve. I have tried to email the Chief Executive (look up on their site you will find out who he is) but then again he just ignores you as well so when you have a so called senior manager who ignores his customers what do you expect from the rest. Worse than… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Big bully boys who charge you on estimated readings”

Written on: 11/07/2017 by Dezzymondo (3 reviews written)

They are a sham they estimate your bills and when you put your own in and it is a lot less they bully you with debt collectors even if your reading means they owe you money. Please do not use this so called Energy company, customer service rubbish they just iie to get you off the phone. The DD set up I did to include the small amount left owing said I had to pay in full after paying them £240.00 estimated again. Bad service and they bully you with debt collects for £20.00… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“awful”

Written on: 01/07/2017 by karrimrabi (1 review written)

This company are the worst energy company I have ever dealt with even if you pay more go with someone else. I have paid and closed my account but am still getting threating letters demanding payments nice… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Pity there is no minus 5 rating”

Written on: 11/05/2017 by reviris28 (1 review written)

Initially took 18 months to transfer my gas. spent hours on the phone, they were trying to transfer someone else gas supply! Thought things were ok and renewed again as I didn't want the hassle of changing again. They reduced my £70 fixed payment to £40 after some months then in Jan 2017 announced they were increasing it to £255 to cover an outstanding debt of over £4000 from the original contract??? When I looked at the current invoice there were huge charges incurred for electricity after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Refund”

Written on: 07/05/2017 by Samanthas478 (1 review written)

Contacted them three times for a £250 overpayment refund always promises it's now been 6 weeks still no refund and spent a small fortune on phone call costs never return the call when they promise can't wait for my tariff to end and leave them there after sales service is awful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Useless”

Written on: 07/04/2017 by Adam34 (1 review written)

I left them over a year ago.Last bill paid.Had a phone call from a debt collectors about last bill.Debt collectors then apologised as they could see it was paid.First Utility do not like you leaving.Dont go with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Cphilpo234's Comment

Written on: 15/04/2017

This happened to me but i left the frying pan to go to the fire in Dual Energy. Lucky, i didn`t put my gas there with that lot or instead of paying £60 per month they would want £150 plus. Also, First Utility is owned by Useless or sorry, i mean Opus Energy.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
Read 8 Comments
★☆☆☆☆

“Kept my £82 credit”

Written on: 30/03/2017 by pennyProfit (9 reviews written)

First Utility site states that any credit left after leaving them would be returned within ten days. Called them after three weeks to hear that it could take up to eight weeks. Still waiting. Energy ombudsman are as useful as a chocolate teapot. I wander if they are in league with energy suppliers. Small claims court (money claim online)here I come… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“incompetant”

Written on: 08/03/2017 by fraxter1 (0 reviews written)

Having typed 500 words earlier and this site conveniently wiping it out for no reason I could fathom I'm going to keep it brief. I moved into this property and it had pay as you go meters, First Utility came and replaced them with smart meters but I had £120 in the meters when they did. I was told it would be paid back to me but the engineer didn't make a note of the amount. they asked me to email the receipts to them, I did this 2 weeks ago and followed up with 2 emails asking for someone to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★☆☆

“Slow, Very Slow”

Written on: 05/03/2017 by 143Bolton (1 review written)

I wonder if this company has enough staff? Readings submitted on Monday morning but account still not updated by Friday afternoon. No opportunity to update Direct Debit after change of circumstances. "Live Chat" appears to be pre programmed robot unable to respond to request to increase payment. Forced to make a series of one off payments - tedious and annoying… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“The worst business of any type that I have dealt with”

Written on: 25/02/2017 by coWilliams330 (1 review written)

Its a pity I had to even award 1 star. First Utility are appalling. They are demanding money for gas and electricity at an address they don't supply and have never supplied and even when confronted with blindingly evidence that they have made a mistake they don't appear to grasp that there is a mistake. They are now even attempting to pursue the matter through a dept collection agency. The error is so obvious that there is no chance that they will get a judgement to get money they claim is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview