Service4Service Ltd Reviews - www.service4service.co.uk

★★★★☆
4.3 / 5
81% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Service4Service Ltd - www.service4service.co.uk - Ask a question now

Media Gallery for Service4Service Ltd - www.service4service.co.uk

Service4Service Ltd - www.service4service.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 27/01/2019 by BryceFigueroa (1 review written)

Warning! Danger Alert! WARNING! This company will take your money. UPDATE: No apology has been issued as at 27.1.19, no explanation for up to 300% mark up on prices. In fact the Sales Manager and Managing Director have tried to convince me that they are quote "mature family men", that the service advisor was once a mechanic for Mercedes - might be true, BUT HE WAS NOT WORKING ON MY CAR! And IS paid commission to upsell work - just google Service 4 Service jobs and see what their role… Read Full Review

Lightening666's Comment

Written on: 13/03/2019

Got to ask got a quote from them they wanted a deposit that I paid and to I could have 12 interest free to pay the rest so I said yes now the work is done they have put off my car being returned now saying I need to apply for finance that was declined die to my situation and are holding my car ransom surely finance should have been agreed before the work was undertaken?

Reply to this comment

Dustee's Comment

Written on: 14/03/2019

Go to Consumer Helpline or ring CAB. Log a complaint. These guys are next level devious - their modus is to fleece you. The more complaints laid against them the better.

Reply to this comment
Report this review
Was this review helpful? 6 2
Read 2 Comments
★☆☆☆☆

“I don't reccomend”

Written on: 28/11/2018 by Andrei1988 (1 review written)

They tell you a price and after you send the car to them they give you another price. I had a bad idea to chose them, they sent my car to a service and after they kept my car 5 weeks they cannot re-soft the gearbox and they ask me for a new mechatronic unit £3000 plus VAT. The labour for remove the gearbox £800 plus VAT and to rebuild the gearbox another £840 plus VAT incredible (£2000 only for labour I have the proof). … Read Full Review

Mackieboys's Response to Andrei1988's Review

Written on: 03/12/2018

I wouldn’t use them, they had my car for 3weeks said it was the timing belt, did no work and wanted £280 when I said I wanted my
car back because nothing was getting done .

Reply to this comment

Juriarkadi's Response to Andrei1988's Review

Written on: 17/01/2019

I have same situation with thems, never work with thems again

Reply to this comment
Report this review
Was this review helpful? 8 1
Read 2 Comments
★☆☆☆☆

“Incapable of contacting me with a quote ”

Written on: 15/02/2017 by Diya192 (1 review written)

I have requested a quote on several occasions, being the first one about two months ago, and the most I have received was an e-mail from one employee saying: "Thank you for your enquiry, Sorry for the delay in responding. Can we still help you with your vehicle issues?" It looked like they didn't even bother reading my message... I responded saying that they certainly can help me sending me a quote and after two more weeks I'm still waiting for them to get back to me... In the meantime… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dodgy service”

Written on: 17/01/2017 by Rice486 (1 review written)

I've used them to do an interim service and as a part of this they have replaced my front brakes for a significant amount. As soon as they did it the cars breaks started producing the squeaking noise. I thought it was because the break pads are new but after returning the car for additional inspection I was told it was the back breaks now which had no problems before. What I don't understand is why did the breakpads at the back start squeaking immediately after their service? No one could… Read Full Review

Service4Serviceltd's Comment

Written on: 19/01/2017

This customer had a Service and front brake pads fitted in November 2016, today 18/01/2017 he is complaining about the rear brakes that have a nose. This has no reflection on the work done by Servcie 4 Service Ltd
We have tried to assist this customer to date.

Reply to this comment

Art.adam's Comment

Written on: 29/01/2017

I took my car to an independent car service after your garage said it is the back brakes and they have told me that there is NOTHING wrong with my back brakes and that the noise is definitely coming from the front. AND it never costs as much to replace brakes as it does with your service. Ask any normal garage. So not only you OVERCHARGE people you also employ incompetent garages that use cheap sqeaking breakpads. And by the way you haven't tried to assist me with anything

Reply to this comment

Art.adam's Comment

Written on: 29/01/2017

I took my car to an independent car service after your garage said it is the back brakes and they have told me that there is NOTHING wrong with my back brakes and that the noise is definitely coming from the front. AND it never costs as much to replace brakes as it does with your service. Ask any normal garage. So not only you OVERCHARGE people you also employ incompetent garages that use cheap sqeaking breakpads. And by the way you haven't tried to assist me with anything

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“Terrible, will never use again”

Written on: 11/01/2017

Car never even got as far as a service centre. Booked my car in via the web received a call to say it had been confirmed, received an e - mail to say it had been confirmed. Booked the day off work for my car to be collected from home. On the day waited from 8am till 09.45am and no sign of collection. Called service4service to be told they would still be coming and the guy I spoke to said he would call me back to confirm. An hour later no call so called back and spoke to someone else only to be… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“untrustworthy, unreliable, unsatisfactory, do not use!”

Written on: 21/12/2016 by mycoolrose (2 reviews written)

false pretenses, not able to carry out repairs to Chrysler Grand Voyager i made an online search back at the end of October to find garage able to carry out a service on my Chrysler Grand Voyager and Service 4 Service came up. I spoke to them and was assured that they could carry out a full service and mot as required. I needed this as I am going to Italy next week on the 13th December. Booking in at the end of October I thought this gave me plenty of leeway. Service4Service then advised me… Read Full Review

Ojamedai's Response to mycoolrose's Review

Written on: 18/05/2017

I notice that an awful lot of the reviews they have placed on here are written by the same person. They contain the same word structure, same spelling errors and so on. Your review has been very helpful in helping me make up my mind. Thank you.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Didn't return Car! - Left stranded. NO phone call. ”

Written on: 24/11/2016 by tintin001 (1 review written)

This was the first time I have used your service and it was horrible!  Truly horrible. I was left stranded at my office!  The car was not delivered back to me and not even a phone call to let me know.  I had to get my wife to arrange child care to come and get me in the evening. My wife had to go into work late and drop me at work the following day.  My car was still not there! I expressed my displeasure to your office and was told they would call me in 5 minutes to let me know where my… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rip Off”

Written on: 19/07/2016 by koenraad (1 review written)

£280 for a service in a cheap dodgy garage that charges only £100 for a service if you go direct. On top of that i had to pay another £96 for coolant and break fluid change...My break pads were also changed but i had to go to another garage to get it fixed properly as they were still making noise after 3 weeks.  They will charge you the maximum but will service your car in the cheapest Garage in your area. AVOID!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unprofessional”

Written on: 21/04/2016 by Coynedf1945 (1 review written)

They all behave as if we are 'booking numbers'. Driver came to collect my car and left as there was no oarking to leave his own car in my area! I was never asked about parking for the driver.Driver left withn 3 minutes and then after speaking on the phone with 4-5 people including a senior manager no apology was given, no care to find a solution, and people on the phone were really unprofessional. I also had to wait for them to call me back but they never did so I had to call them and advice… Read Full Review

Pualgraham122's Comment

Written on: 27/05/2016

Oh , I had the exactly same experience with them... they never call back to sort out any problem... really unpleasant people..

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Worst Service and customer support”

Written on: 11/04/2016 by LondonWilliams397 (1 review written)

Lost 4 days from work only to have a car diagnostic at service4service Confirmed Collection on Monday , waited till 15:00 to tell me that they will better take the car on Tuesday morning , they arrived Tuesday at 16:00 to pick the car Failing to properly communicate the problem with the car and quoted me at £800 to REPAIR abs pump when on VW dealer a NEW ABS pump is £749 Called each day to have my car back at least 2 times a day , they told me they will check who is dealing with my car… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“What a joke”

Written on: 08/03/2016 by Stokes263 (1 review written)

I have used this company in the past and never had an issue, how wrong I was this time !!!! From the initial collection to the service, I was call on the day by a lady for further cost on my service for advisory work that's needed....what concerned me as the vehicle only had its MOT 3 weeks prior, the details of brakes and ball joints wouldn't be an issue in such a small space of time. Upon the information the alarm bells started to ring, I asked to speak to the service advisor I spoke to at… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“A totally dissatisfied customer and extremely...”

Written on: 23/02/2016 by PMHHarvey (2 reviews written)

I booked in my car, "excellent" pick up went extremely well, and they arrived at the time they said. During that day I received a call to say further work is required and could they proceed, of course "not a problem" I replied but "when will my vehicle arrive back with me" Saturday morning sir. Saturday arrived and despite me chasing many times, I finally got through to be told the wrong parts were ordered and they are currently awaiting the correct parts. I further went on to say that I… Read Full Review

Pmhharvey's Response to PMHHarvey's Review

Written on: 23/02/2016

In addition to the above I might add that this was a BMW X5 that was not out of the ordinary in terms of parts that were required.
Regards
PMH

Reply to this comment

Admins4S's Response to PMHHarvey's Review

Written on: 23/02/2016

On behalf of S4S this review happened because we tried hard to get the car back before the weekend. Next time we will buy more time on such a big job.
Clearly the customer is happy with the work and price.

Reply to this comment

Sjhughes900's Response to PMHHarvey's Review

Written on: 23/02/2016

Your experience sounds similar to mine. I will certainly not be using Servive4Service ever again.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★☆☆☆☆

“My car went AWOL”

Written on: 08/02/2016 by MaggieCassidy (1 review written)

I experienced very poor service from this company. My car was picked up 90 minutes late but as I wasn't due anywhere I didn't complain. When we were contacted in the afternoon I stressed that we needed the car back that evening as it's our only car and it being Friday we needed it for the weekend. The car never arrived, slightly annoyed we waited for the office to open on Saturday morning and were assured that it would be back, at 10.30 we were told it was in transit from the place 25 minutes… Read Full Review

S4Sltd's Comment

Written on: 10/02/2016

Sadly this customer issues happened just before the weekend and needed a £40.00 diagnostic report on the issue.
We refunded the £40.00 and delievered the car back.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“** AVOID **”

Written on: 30/11/2015 by sjhughes900 (1 review written)

This is the first time that I have ever left any sort of review for anything so please believe me when I say this, use these guys with caution. I made the mistake of using Service4Service to look into a problem with my Audi. I was told that the issue was a faulty switch and it would cost £360 to replace it, I agreed and 4-days later I picked up my car. The original fault was still present, the switch hadn't fixed the problem so I have been left £360 out of pocket and I still have a fault on… Read Full Review

Tiger2411's Response to sjhughes900's Review

Written on: 31/01/2016

I no how you feel I took my car to them to look into my abs light told me it was bearing and sensor on back wheel so I said do it when I got the car the man told me that thay are just middle man who sub out work to garages and the bill was only £243 service4service told me the bill was £360.00 If I new that from the start that they are middle man I would have not used them and what upset me more was when I drove home the abs light came on again

Reply to this comment

Tiger2411's Response to sjhughes900's Review

Written on: 31/01/2016

I no how you feel I took my car to them to look into my abs light told me it was bearing and sensor on back wheel so I said do it when I got the car the man told me that thay are just middle man who sub out work to garages and the bill was only £243 service4service told me the bill was £360.00 If I new that from the start that they are middle man I would have not used them and what upset me more was when I drove home the abs light came on again

Reply to this comment

Pmhharvey's reply to Tiger2411's Comment

Written on: 23/02/2016

If only I had read these reviews before using them. I have now LEARNT a valuable lesson which has cost me almost £1,300.00.

Kind regards
PMH

Reply to this comment

Sjhughes900's reply to Pmhharvey's Comment

Written on: 23/02/2016

Sorry to hear this, I'm really not sure how these guys get away with such a poor level or service. Let's hope more people see these reviews and start taking their business elsewhere...

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 4 Comments
★☆☆☆☆

“second rate servicing”

Written on: 19/09/2015 by bernardowontbeusingagain (1 review written)

Had my Audi serviced by service4service but they were unable to clear the "time for a service " message which is now permanently showing it requires a service even though ones been done. More frustrating is that I have had no reply from them despite sending several emails about this. They just totally ignored me… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“avoid like the plague!!”

Written on: 07/08/2015 by D.Shelley (1 review written)

This company is absolutely useless when it comes to anything more then a basic service, the customer care is absolutely horrendous.
At the beginning of July booked my car in to have a intermittent acceleration problem. Started off ok and obviously because it is a intermittent problem i already knew i was going to be a bit of a pain and a case of trial and error and i accepted that.
But and a big but service4service thought it was ok to put a part (£300 boster sensor) that didn't rectify… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shockingly bad ”

Written on: 10/03/2015 by Dawnlt66 (1 review written)

We Wanted a ABS Diagnostic test so booked our car in with service4service. The garage they picked were fine and did the work asked. However, back at head office when the price for fixing was discussed, I was totally lied too regarding the repair price and parts needed. 400£ for a wheel bearing?? I do not think so. When we decided not to have them fix it, we asked for the car to be returned and was told, by head office, it would be returned straight away, The time was 1.45 and the… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Had to return car twice, pay extra... still not fixed”

Written on: 23/06/2014 by Francesca1963 (1 review written)

One person told me that the work being done and that everything was fixed. But when I took the car back to the garage after the problem was clearly still there, the mechanics told me that they had never looked at that problem in the first place. I ended up paying £120 extra. But the problem still has not been fixed. Pretty disappointing, especially as as I had gone on other people's reviews were suggested they were good… Read Full Review

Yardeel's Comment

Written on: 03/02/2015

I agree bad service did same to me charged me £180 more than agreed price my car still leaks oil I have no receipt for work done don't even know what garage they took my car to would not recommend anyone to use this company terrible service I feel totally ripped off

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“they are working terrible! ”

Written on: 17/06/2014 by Alexia54 (1 review written)

they took my car for two days and kept it two weeks! nobody called me back with updating! the price was bigger 180 pounds that they promised! horrible company. Please never ever use their service!… Read Full Review

Yardeel's Comment

Written on: 03/02/2015

I agree with you they did the same to me added £180 to the agreed price.my car still leaks oil. I don't have receipt for the work done.don't even know what garage they took the car to.terrible service would never recommend this company to anyone poor poor service I feel totally ripped off please steer clear of this company. I can't believe these positive comments are genuine

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Service fine but convertible roof not fixed - no refund”

Written on: 05/06/2014 by Comjc2 (1 review written)

The service arranged was fine; picked up dropped off in due cause (fully cleaned). I asked Service 4 Service to also look into fixing the roof on my partners Audi A4 convertible which had developed a fault. Dutifully they did for a cost of £120 + vat. The car was returned but the roof was not fixed. 2 weeks later Service 4 Service finally arranged the car to be picked up again and it was returned with the roof still not fixed - the advice being to take it to an Audi main dealer. Despite their… Read Full Review

Report this review
Was this review helpful? 0 0
overview