Sofa-Sofa Reviews - www.sofasofa.co.uk

★★★★☆
4.4 / 5
89% of users recommend this
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Latest Reviews

★☆☆☆☆

“Rubbish quality”

Written on: 07/04/2021 by MyleeHarper270 (1 review written)

Rubbish quality, we are on our second set of covers which again are being sent back. They dont fit properly, the colours are different even though the room does not receive any sun. The material is splitting and looks old after five months. The staff are very rude and tell you to contact trading standards, CAB etc. but tell you have no chance of getting your money back. DO not buy from Sofa safa… Read Full Review

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★★★★★

“I was not too sure about buying a sofa online having...”

Written on: 01/04/2019 by Dougal46 (1 review written)

I was not too sure about buying a sofa online having not sat on it and checked the quality. I couldn't be more happy with it and the quality is better than the High Street and the price is excellent. Highly recommend… Read Full Review

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★★★☆☆

“Really strong smell”

Written on: 14/03/2019 by Beftiecook (1 review written)

We have had our Albany sofa for a week and the smell of the chemicals used in the fire retardant is almost unbearable. I have had our French windows open but the smell is as strong as ever. I've had a few new sofas over the years and never had this before. It's horrible and I'm just hoping it will fade, eventually....makes me feel sick. Would NEVER buy a sofa unseen, again. Pretty disappointed… Read Full Review

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★☆☆☆☆

“Rubbish products. Appalling customer service!”

Written on: 14/01/2019 by Kayleea79 (1 review written)

Don’t do it! Seriously, they’re so nice when you’re buying, but wait til things go wrong - and they will, because their furniture is not built to last. They claim it’s easy to complain - it isn’t! Absolute rubbish build, rubbish quality. And the stain protection you pay extra for? It doesn’t work and we’re not even sure it’s on there!… Read Full Review

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★☆☆☆☆

“do not honour the guarantee”

Written on: 09/05/2018 by ac53 (1 review written)

make excuses make excuses they do not honour the guarantee,and very rude staff DO NOT BUY FROM SOFA SOFA just a waste of money and now reported to trading standards. … Read Full Review

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★☆☆☆☆

“Do not pay extra money for stain protection as it does...”

Written on: 26/10/2017 by Briley326 (1 review written)

Paid an extra £95 for stain protection I have a small stain and the wouldn't come and clean it .They probably never treated it with anything… Read Full Review

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★★★★★

“Quality and great value”

Written on: 02/08/2017 by Bartlettoq176 (1 review written)

After paying a visit to the showroom in Newport we bought 3 sofas, a chair and 2 footstools for two different rooms; everyone comments on how nice they are as well as how comfortable. We are very happy with the quality and how they are wearing and have recommended sofasofa to several of our friends - two of whom are planning a visit to Newport themselvesas a result. At sometime in the future we are planning to buy a sofabed and will definitely be looking at what you have to offer when we're… Read Full Review

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★★★★★

“2 seater sofas”

Written on: 31/03/2017 by Memphis366 (1 review written)

Fantastic quality,comfortable,greAt value,would highly recommend,will definitely use again… Read Full Review

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★★★★★

“3 seater sofa and chair”

Written on: 18/03/2017 by grahampauline (1 review written)

I had no problem ordering my suite it is loose covers thy were very good with putting my order throw on line it is very comfortable .good quality and very well made .the delivery was out standing thy came on time took the plastic covers of and checked it all over for eny mark I would definitely recommend them and would have no problem recommending them… Read Full Review

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★★★★☆

“Stylish Comfy Sofa”

Written on: 07/02/2017 by JoV58 (1 review written)

I bought 2 x 2 seater sofas (can't remember the model name) in 2001. They are still going strong, my son has them now. I needed a new sofa so of course I went to Divani. The Madrid has loose covers which are brilliant for washing and come up like new. I have dogs so they are perfect for me. I bought Dark Terracota which is lovely and rich. I'm going to order covers in a lighter colour for a summery look to ring the changes. They are such good value it makes it an affordable indulgence! I… Read Full Review

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★★★★★

“Comfortable Elegance”

Written on: 29/01/2017 by Goldfinches (1 review written)

We have now had our Windsor High Back Chair for over 5 months and are delighted. It feels very supportive and substantially made when seated. The Anya Stripe Cream compliments our room scheme as does the traditional but interesting styling of the chair. We've received compliments and overall think the chair represents incredible value for money. The manufacturing timescale was as anticipated and delivery could not be faulted - the delivery chaps having a 'can do' attitude and cheery… Read Full Review

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★★★★★

“Just pleased that everything was good.”

Written on: 17/01/2017 by antbadapple (1 review written)

Had no problem with ordering or delivery of small sofa. The sofa itself seems to be of a great standard of workmanship. I would happily use this company again and recommend to friends. There is a period when you have ordered when you don't hear anything from them whilst they are making the sofa and you do need to catch their call from the delivery team because they don't chase you every day, but it worked for me. Do like the idea of the company philosophy and best of British and i hope that… Read Full Review

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★★★★★

“Value, service and longevity!”

Written on: 06/01/2017 by JuliaO (1 review written)

We've always bought our sofas from sofasofa over many years and have never been disappointed. Tremendous value and service. We're thrilled with our most recent purchase,The Wentworth, and hope to buy another one to match before too long… Read Full Review

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★★★★★

“Really pleased with my sofas!”

Written on: 02/01/2017 by 176Young (1 review written)

I wasn't sure about SofaSofa, but having seen good reviews online I decided to visit their showroom in Crumlin. There was loads of choice and different styles, in the end I plumped for a 'Monaco' sofa and chair, and a sofabed for my spare room. Once I had selected my sofa the staff at the showroom were really efficient and helpful in completing my order. Delivery was at the time promised and the delivery men brought the sofas up to my flat and into the correct rooms. I am really pleased with my… Read Full Review

Lesliewestsussex's Comment

Written on: 17/07/2017

I would also like to order a Monaco Sofa from sofasofa in Wales. One question is about the firmness. I have one to compare it with that I tried in DFS - the Aurora.I was able to test it because it is quite near me in West Sussex but I can't travel to Wales for testing. Would anybody be able to tell me that the Monaco is firm enough for someone who hates to 'sink' into cushions as they have a bit of a bad back.

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★★★★★

“Excellent products and service”

Written on: 30/12/2016 by Beckes434 (1 review written)

Great value and good quality products. Good customer service and efficient delivery. What more can you ask for? … Read Full Review

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★☆☆☆☆

“Don't buy online”

Written on: 29/12/2016 by Username888 (1 review written)

Saw the sofa I wanted online and ordered it by phone. This process was very efficient. On arrival the sofas looked smaller than expected but that was my fault for not measuring the length. The seats were narrow so it was like sitting on a bench and the were sooooo hard. Having said this, the sofas were well made, just not for us. Within 3 days we had ordered replacements from a well known competitor. Your sofas went to charity so hopefully they are being enjoyed by someone. The lesson learned… Read Full Review

Glynanthonyday's Response to Username888's Review

Written on: 17/04/2018

You did have a 21 day money back guarantee,however with our sofa and our problems the customer service are useless,they talk to you like children and the customer is always wrong at sofasofa

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★★★★★

“It is what it says”

Written on: 25/12/2016 by AngelineBauer (1 review written)

The order went through fine. They rang to arrange delivery and were great on the phone. They shut in August: I love this company! The sofa looks like what I expected and after smelling 'new' for two days fitted right in. Great, I mean great value for money. I was looking for a sofa that didn't cost the earth but would look okay and be comfortable to sit on - you can fall asleep quite happily on this one. Enjoyed ordering from a real company that makes their own stuff. Thanks Sofa Sofa!… Read Full Review

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★★★★★

“Excellent product and service”

Written on: 23/12/2016

Very happy with the service received from start to finish. Sofa and two armchairs, brilliant value and good quality… Read Full Review

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★★★★★

“New Sofa”

Written on: 22/12/2016

Just wanted to replace a sofa we had bought from Sofa Sofa a few years ago and we had been more than happy with it and the service we had. And we are very happy with our new sofa… Read Full Review

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★★★★★

“Tremendous Service”

Written on: 22/12/2016 by Bruceud42 (1 review written)

I needed a sofa at relatively short notice. They made and delivered the sofa of my dreams and kept me informed at every stage. I can't commend them enough for a fantastic job at such a great price… Read Full Review

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