Building Supplies Online Reviews - www.building-supplies-online.co.uk

★★☆☆☆
2.1 / 5
26% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible Experience. Worst Customer Services Ever.STAY...”

Written on: 21/05/2018 by ECoskun (2 reviews written)

Building Supplies Online Ltd, STAY CLEAR.... TOTAL CON!!! I have made an online purchase of £1,525.62 using my PayPal for 12 doors and 11 door handles on 12.May.2018, Saturday and realised that 2 of the doors were wrong size so I sent an email on 13.May.2018, Sunday asking them to simply change the order. By this time I still have not received any order confirmation. Next day 14.May.2018, Monday at 9.06 am I have received the order confirmation stating the wrong doors. Obviously the first… Read Full Review

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★☆☆☆☆

“avoid terrible company”

Written on: 19/05/2018 by fnMeadows349 (1 review written)

3-5 working days for delivery they stated. don't order from this company customer service is dreadful and you wont get a refund… Read Full Review

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★☆☆☆☆

“STAY FROM BSO”

Written on: 19/04/2018

This company is utter joke and should not be trading. PLEASE PLEASE avoid this company. I place an order for doors and frames on 06.04.18 and paid to have it delivered within 3-5 days. I had my delivery on the 5th day 13.04.18 just for the doors. No one has had the decency or the courtsey to contact me to tell me that frames were not being delivered. Waited over the weekend, so called on Monday to be told that the frames were not on the van due to failing quality control, when in fact they did… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 03/04/2018 by stesinnott (1 review written)

We ordered some doors from them. Doors arrived damaged and were taken in by a neighbor whilst we were away. These doors cost over £200 and when I rang BSO I was told that there was nothing they would or could do. Terrible service STAY AWAY, thank god we paid on a credit card… Read Full Review

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★☆☆☆☆

“BSO - DO NOT USE”

Written on: 17/11/2017 by StanLess (1 review written)

The worst on-line company I have ever come across. Customer Service is non existent and once they have your money they will screw you as quick as possible. Delivery Times on the website are a lie and returns policy an utter joke. I recommend you pay a little extra and buy from a company that values their customers more, of which there are many… Read Full Review

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★☆☆☆☆

“AWFUL CUSTOMER SERVICE”

Written on: 08/11/2017 by CATHLONGEATON (1 review written)

THIS IS A COMPANY TO AVOID AT ALL COST! THE ACTUAL ORDER CAME QUICKLY BUT IT WAS THE WRONG SIZE DOOR. THE ONLY PHONE NUMBER FOR THEM IS A SALES NUMBER, ALL COMPLAINTS AND PROBLEMS HAD TO BE SORTED OUT BY EMAIL. THIS WAS EXTREMELY FRUSTRATING AS THESE WERE NOT ALL ANSWERED. THEY WERE NOT BOTHERED ABOUT TRYING TO SORT OUT THE PROBLEM AND IT TOOK NUMEROUS EMAILS AND CALLS TO THE SALES DEPT BEFORE I EVENTUALLY GOT THE CORRECT DOOR DELIVERED. NEVER AGAIN!!!!!… Read Full Review

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★☆☆☆☆

“No delivery, No Explanation”

Written on: 17/10/2017 by lzuber (1 review written)

On the same day I was expecting materials to be delivered to site from BSO, I receive an automated email from them to say that my order has been refunded with no explanation. I had to call them (in itself not an easy task as annoyingly they are one of those companies that have no telephone number on their site - live chat was not working on my computer). When I eventually did get in contact with them I was told it was because they could not source most of the items I had bought on their… Read Full Review

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★☆☆☆☆

“No service no delivery no excuse. ”

Written on: 06/10/2017 by 262Brewer (1 review written)

Ordered 3 doors. Got an email to ask when to delivery. Agreed delivery. Had the day off for it ! Nothing at 3pm so as no telephone number logged on to live chat. Don't worry deliveries can be up to 6pm. 7pm still no delivery ? Emailed company to ask where are my doors which I had paid for ? And agreed a delivery date and had the day off for. Told there are not in stock. We don't know when they will be in stock and we are now refunding you. What a rubbish service. They didn't even have… Read Full Review

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★☆☆☆☆

“AVOID should be rated in minus”

Written on: 02/09/2017 by RolandFarrell (1 review written)

I would rate this company -100 if I had to. Extremely frustrating customer service experience. I placed 2 orders without checking reviews. order : 1) due to be delivered on a Wednesday but probably will be delivered today (Thursday) 2) ordered due to be delivered also on Wednesday, paid extra for next day delivery. Order was received it turns out they delivered the wrong item. No one responses on online chat, extremely frustrated. DO NOT USE IF YOU HAVE A HOUSE BEING MADE AND NEED SUPPLIES… Read Full Review

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★☆☆☆☆

“Dreadful Company Poor Service- AVOID”

Written on: 29/08/2017 by RogerMarkM (1 review written)

Ordered 3 Velux windows with flashings for my kitchen. Although website said nexct day delivery had to wait fortnight for delivery dierect from Velux. when I queried their promise they didn't even apologise. Delayed my project. I needed to return the flashing kits as I had ordered plain tile when I should have ordered concrete for double Roman tiles ! Website not very helpful in choosing right flashing kits.When realising the error I ordered the correc t kits only to be disappointed to note… Read Full Review

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★☆☆☆☆

“Dreadful shower of”

Written on: 17/08/2017 by ucBlair258 (1 review written)

Cheap, agreed but until something goes wrong. One part id ordered was missing a rubber seal, so useless. Tried to return, but the webchat agents are a complete shower. Forget returns, not wasting a second more of my time. DO NOT BUY FROM… Read Full Review

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★☆☆☆☆

“They don't bother”

Written on: 13/08/2017

Tried to order an item which was shown as "in stock". Shortly after my order it was shown as dispatched from BSO. After a week still nothing arrived. When contacting BSO they just replied we will investigate where the item is and will get back to you. Another week passed and nothing happened and I asked again BSO where the item is. Same answer we will investigate and get back to you as soon as possible. And again nothing happened and no information at all from BSO. After waiting another week I… Read Full Review

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★☆☆☆☆

“Worst shopping experience no communication ”

Written on: 06/08/2017 by 281Patterson (1 review written)

Please can you call me Private mailed Emailed Even tried your live chat 1900 on stuff over 2 weeks ago still not got this When messaging you contact me back now and again with no info Are you a real company Can you let me know what's happening I need this stuff Shower taps for the customer To Finnish the job The customer has been staying in a hotel for a week at my expense PLEASE help and communicate Can't find your phone number any where Will I contact PayPal… Read Full Review

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★☆☆☆☆

“unrealistic delivery promises”

Written on: 27/07/2017 by mrangry2016 (1 review written)

please do not use this company if you want your goods delivered complete or indeed within a respectable time frame. Customer services are not at all helpful and the promises they give are just to keep you from cancelling. the delivery dates are false and the time and frustration just trying to get a complete order outway any savings and end up costing you the customer time and money. As for the live chat link , that doesn't even conect just making it even more frustrating. DO NOT USE UNDER ANY… Read Full Review

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★☆☆☆☆

“Check your order before the driver leaves”

Written on: 06/07/2017 by Houghton291 (1 review written)

Received an ideal standards bath and bath panel on 28-6-17. Fortunately, the plumber was here at the time of delivery, as he noticed there were no legs supplied. The driver apologised and went back to the van and handed the plumber a package. 3-7-17, Once the bath was upstairs and ready to install, the plumber noted that the adjustable feet and screws were not supplied!!! I rang customer services (cs) to be told to use the contact us link on the website where could send pictures. The same day… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS SUPPLIER.”

Written on: 25/04/2017 by svlpacker (4 reviews written)

I ordered a kitchen tap from them, which the website would be 3-5 working days delivery. After 4 working days I contacted them as I hadn't received any notification confirming the delivery date. After holding on the phone for ages I finally got through to a chap in customer service. I explained that the kitchen fitter was coming to fit the tap in 7 days time, and I was getting anxious that it wouldn't be delivered in time. He said he would check and ring me back later that day-he never rang… Read Full Review

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★☆☆☆☆

“UNRELIABLE AND MESSY ! ”

Written on: 16/04/2017 by Jamesc432 (1 review written)

The most UNRELIABLE company that I have ever worked in the past. I run GBL studios and other hospitality business. We have bought a lot of material for several months with BSO and they were ALWAYS LATE WITH EVERY SINGLE DELIVERY. The managers and people that work in the office do not care about it and they are completely mess ! Many times I explained to them that I had 7x builder in the site doing nothing because the material didn't turn up and the only thing i got was "apologies , excuses… Read Full Review

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★☆☆☆☆

“STAY CLEAR OF THIS LOT.....”

Written on: 14/04/2017

I was over charged on my order. Rang and emailed countless times. The mistake was acknowledged and I was repeatedly promised a refund. NOTHING. Now in the hands of the credit card disputes team… Read Full Review

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★☆☆☆☆

“Simply awful AVOID!”

Written on: 15/03/2017 by jonereview (1 review written)

Another poor review for BSO. If I could have left a minus mark I would have!! I should have known better than order from this shonky organisation simply from how clunky their website is!! If you do go ahead and order from these clowns pray that they have what you want and can deliver it. If there are any issues with your order then prepare yourself to be frustrated like you have never been frustrated before! The so called customer service team appear to be staffed by by a group of… Read Full Review

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★☆☆☆☆

“CLOWNS. AVOID”

Written on: 08/03/2017 by Smith335 (1 review written)

DISASTER The order was confirmed followed with a delivery date. However a further emailed was received when delivery did not take place with a story the manufacturers had a batch of faulty product. The product was upgraded ( supposedly ) at no extra cost and a new delivery date. You guessed it! The del8very didn't arrive. When o called to see wgere tge delivery was BSO computer system went down. AVOID AT ALL COSTS… Read Full Review

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