Rush - Richmond Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Overcharging”

Written on: 15/03/2020 by Fisher451 (1 review written)

I went to do a regrowth tint and cut and blow dry last week and I left a 10 pound tip and found out after paying that they charged me an extra 18pounds besides the tip. Iended up paying 160 pounds in total. Can you imagine? I was upset after going home and called back and was told yea 8 pounds for using more colour even though i always do the colour there and I never pay more and then an extra 10 pounds as my hair took longer time. They didnt even tell me they will charge me more or explain… Read Full Review

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★☆☆☆☆

“LACK OF REGARD for Customers”

Written on: 02/01/2020 by Hastings338 (1 review written)

Booked an appointment, waited 15 minutes in the salon only to be then told there is no water and I cannot be served. What a waste of time and lack of regard for customers… Read Full Review

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★☆☆☆☆

“Rush Richmond”

Written on: 14/03/2017

I'm disappointed but after two years of giving this salon my custom I won't return.. I find the upselling relentless and I can only imagine the salon manager puts pressure on the hair stylists to push additional treatments and products but it does make the whole experience quite tiresome. I did really like the woman who did my hair despite this and wanted to tip her so gave a £20 note to the manager at the till saying I wanted to leave the stylist £10 - the stylist was standing beside her… Read Full Review

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★☆☆☆☆

“They do not listen - I do not recommend!”

Written on: 22/11/2016 by siomac (1 review written)

I went in armed with pictures, making it clear what I wanted. I wanted a fun bob with long straggles at the front and cute waves. My hair originally sat on my shoulders so there was more than enough length to do this. I also wanted a side sweeping fringe that's longest part was just below my cheekbone. What I got was a mess. No long bits at the front, a fringe that maybe was side swept but was much shorter that I had clearly asked for and falls too short to my bottom lashes. It looked more… Read Full Review

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★★★★★

“Amazing salon! ”

Written on: 28/06/2016 by Katiefox20 (1 review written)

I've been going to rush regularly for years, all staff are friendly and really make you feel welcome, I'm always extremely happy with my hair, never had a problem, the stylists are very professionals, they are really helpful with recommending the correct products to use on your hair. They do there absolute best to make sure there clients are happy. I highly recommend… Read Full Review

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★★★★★

“Love this salon! ”

Written on: 27/06/2016 by esElliott32 (1 review written)

I regularly go into this salon, the girls are lovely and the results are always amazing! Would recommend to anyone… Read Full Review

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★★★★★

“Hair stylist Marina Moroz”

Written on: 22/10/2015 by 11Gill (1 review written)

When I came to salon Rush in Richmond, I had excellent service and beautiful hair colour and style. Stylist Marina Moroz has done very good job. I am going to recommend her to my friends, as the Best stylist… Read Full Review

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★☆☆☆☆

“Not what you ask for ”

Written on: 26/04/2015 by Woodward156 (1 review written)

hairdresser did a complete different thing to what I asked for. wrong colour wrong style wrong haircut and stank of smoke. Literally the worst hair dresser I have ever had at an extortionate price… Read Full Review

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★☆☆☆☆

“Unexpected charges”

Written on: 20/10/2013 by A1nailstudio (1 review written)

Had my hair coloured , no conditioner treatment, no cut and blow dry , no buying one of their shampoos ........ £114. I was shocked,!!! They have a habit of secret conversations behind the reception desk. BEWARE - a rough blow dry after a colour costs £5, if I had known I would of insisted they dry it properly, or done it myself… Read Full Review

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★☆☆☆☆

“Do not go to this hairdressers. ”

Written on: 12/05/2011

Do not go to this hairdressers.

First of all they coloured my hair. I asked for them to get rid of the dip dye at the ends and make my hair all one colour. They recommended me a full head of highlights - with their 'expertise' I trusted this. Now I realise it was probably because it was the most expensive thing to do on the list.

After spending a long time colouring, the girl stopped doing my hair and started on the girls next to me. I had paid £115 (before hand may i add) for a service as… Read Full Review

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★☆☆☆☆

“Booked at the last minute and got something like a...”

Written on: 18/12/2010

Booked at the last minute and got something like a senior creative artist. With the cut I asked for and what I got I am questioning it. A trim turned into a crop cut. Regardless of that it's a poor cut-uneven and because it's too short it's obvious! The guy couldn't wash my hair without getting water in my eyes and down my neck. Overall I would not recommend it to anyone! Avoid!… Read Full Review

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★★☆☆☆

“I thought Id try the Rush hairdressers in Richmond as...”

Written on: 01/07/2010 by glenc (317 reviews written)

I thought Id try the Rush hairdressers in Richmond as it's handy getting my hair cut during my lunch break at work.

I must say overall the experience was extremely poor.

I had booked online with one hairdresser but for reasons not given I was allocated another hair dresser when I arrived.

She quite literally 'rushed' my haircut and didnt even offer to brush me down afterwards (I was covered in hair and going back to work - you'd have thought they would brush you down surely?)

Every time her… Read Full Review

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Lavandish's Response to glenc's Review

Written on: 26/08/2014

just did half head of highlights for £83 + £5 charge for rough dry = £88, which is a fair price for Richmond. Did I enjoy the experience or like my hair done? - not really. Do I have confidence in coming back and being pleased with the result? - not really. So, what has gone wrong? - Nothing specially, but as we know devil is in details.

The easiest and most enjoyable part of any colouring process, is hair wash, went all wrong. It was rather painful and hectic, the girl's nails were sharp as razors, massage stage was absent at all. So no fun here, but no blood either! hehe :))

The resulting colour is a bit extreme, too white/ ashy, almost white colour. Given I have explained my rather conservative approach to keeping my hair looking close to natural, i don't think the colour shade hase been chosen for me correctly. Or maybe there was no shade chosen a all, just a die. I wasn't shown any colour palette to chose a shade from.

My treatment was really basic, but still proving sticky. Would be good to see more of their competitive edge!

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