Go Rentals New Zealand - www.gorentals.co.nz Reviews

★★★★☆
4.4 / 5
86% of users recommend this
  • Value For Money

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Go Rentals New Zealand - www.gorentals.co.nz

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Latest Reviews

★★★★★

“Awesome service & wonderful to deal with.”

Written on: 17/10/2020

Go rentals is an efficient, friendly company to deal with. They have clean, modern, reliable cars @ very competitive prices. Their service is awesome… Read Full Review

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★★★★★

“Best car rental company ”

Written on: 15/10/2020 by Cars123 (1 review written)

The whole process was so easy from selecting the right car on their website to arriving at the depo to pick the car up. The car was ready and waiting for us. The staff were both friendly and very helpful. I chose the Toyota C-HR it’s was only a year old with 30.000 kms on the clock. It was in perfect condition inside and out. It drove so smoothly and was super comfortable. I loved the car so much that I’m going to buy one. When it came to dropping the car back it was after hours so we… Read Full Review

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★★★★★

“Best Value”

Written on: 22/09/2020 by Conrod98 (1 review written)

No nonsense deal, great value, you are dealing with lovely people and the tech behind it is great = phone app and great communication via email. These are the go to rental car people. I use these guys whenever we travel and I have never been disappointed… Read Full Review

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★★★★★

“Best service ever.”

Written on: 20/07/2020

What a wonderful and easy experience we had with GoRentals. After hours service was amazing. Everything went smoothly. Great car, presented in top condition. We would recommend this service to friends and family travelling in the future. Well done GoRentals. Very satisfied customers. :) … Read Full Review

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★★★★★

“Ease of service”

Written on: 14/06/2020 by GraemeSinclair (1 review written)

Straight forward booking procedures and prompt pick up and car delivery. Vehicle was as expected and drove well. Key drop off at airport… Read Full Review

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★☆☆☆☆

“DISGUSTING ”

Written on: 24/03/2020 by GoRentalsSucks (1 review written)

This company will charge you a 10% cancellation fee during Covid-19 when we have no other option as New Zealand is in lockdown and we simply CANNOT travel.  I manage a car rental company in Australia and we have cancelled all bookings without fee as it is beyond the customer's control. Thank you for my "future credit" but seriously, have a think about the loss of customer's you will experience due to this absolute greed… Read Full Review

Go_Rentals's Response to GoRentalsSucks's Review

Written on: 26/03/2020

Hi there,

Thanks so much for your feedback and apologies for the delay in coming back to you. A member of our senior management team would love the opportunity to talk to you about your experience. If you could please provide us with your booking number, we’ll have someone reach out to you.

Many thanks,
GO Rentals team

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★★★★☆

“Gps”

Written on: 04/03/2020 by Australiantravellerretired (1 review written)

GPS was not updated Our own GPS we took over was more helpful Staff and service were great… Read Full Review

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★★★★★

“Highly Recommended ”

Written on: 28/02/2020 by cmayuree (1 review written)

Best and very easy car rental you ever can booked with, I am a first time flyer, Go rental made every step as easy as a pro and the most of all every staff are so friendly from first picked up at airport till check out staffs. Nimo Perth… Read Full Review

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★★★★★

“Efficient friendly service”

Written on: 21/02/2020 by Hunkintown (1 review written)

First class service from the onset.Made our holiday in New Zealand superb.would highly recommend… Read Full Review

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★★★★★

“Go Rentals Great”

Written on: 07/02/2020 by 210Flanagan (1 review written)

The counter staff were amazing ,Shuttle driver and easiness to get the shuttle was great.Also great value.I would highly recommend Go Rentals to all my friends and family… Read Full Review

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★★★★★

“Fast, efficient, service.”

Written on: 22/01/2020 by Macca5162 (1 review written)

The pick up & drop off procedure was very efficient. Being able to check-in using the app saved time, which meant we could get on the road quicker. Easy to arrange shuttle bus and didn't have to wait too long. Staff were friendly. The car was clean and comfortable and performed well. Excellent value for money. This was my first time using a car rental company and I would definitely use Go Rentals again… Read Full Review

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★★★★★

“Excellent car rentals”

Written on: 15/01/2020 by 375Reeves (1 review written)

Staff very friendly and courteous. No problems with processing of vehicle or returning of vehicle. Very professional. Would definitely recommend GO Rentals to family and friends… Read Full Review

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★★★★★

“Peace of mind insurance a must”

Written on: 11/01/2020 by dvAtkinson13 (1 review written)

For those of who looking to travel without a hassle, then you should purchase the peace of mind insurance policy. My rental had a small bump by an unknown third party, but there wasn’t any questions asked at Go Rentals. The trust is what they give to their customers. Great value for money if you are an AA member to take advantages of the discounts and freebies… Read Full Review

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★★★★☆

“A proper little gem”

Written on: 08/01/2020 by MikeLincoln (1 review written)

The Toyota Yaris deal we got was good value for money and pick up was seamless at Queenstown. Tbe car had several bumps and scrapes and 190,000 kms on the clock (hence tbe deal) and was from their 'well loved' range as the lady who dealt with us put it!! Not a problem but we didn't know this beforehand and whilst it didn't bother us it may do some people. However the car drove the 3500 kms we covered like a dream with no issues. Return process was straightforward and seamless too… Read Full Review

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★☆☆☆☆

“Do not use Go rentals”

Written on: 16/12/2019 by JocelynT (1 review written)

Go rentals refused to accept my debit card to hold the vehicle excess (which I had done with other car rental companies eg. Omega) and instead I was required to take out insurance for the excess at a cost of $180 which I didn’t need (I already had rental car excess included in my travel insurance). Do not use this company as as their policies are inflexible and outdated… Read Full Review

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★★★★☆

“Review”

Written on: 10/12/2019 by Piripi (1 review written)

We didn't realise the Credit Card needed to be personalised. Would have covered that had we known. Lost some precious time as a result. Vehicle flyers were left on the passenger's seat rather than hanging on the rear-vision mirror. (Minor indicator glitch of service provision detail.) Otherwise all very good. Counter service efficient, polite, especially on returning the vehicle. Courtesy Van Driver, Simran was polite, informative and friendly both ways. Very engaging. Thanks, we'll be… Read Full Review

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★★★★★

“Best priced rental company that delivers on service as...”

Written on: 08/12/2019

I rented the car for 3 weeks. Had to extend from the initial 10 day hire. Was so easy to do. The staff both at the airport, and their office in Parnell were lovely. Pickup from the airport was easy; slight wait at the drop-off, but a driver had not turned up, so it was very busy on the drop off. The car itself was a little worn and tired, but I was happy with the price of the rental so accepted that. Highly recommend the company… Read Full Review

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★★★★☆

“Next time back in NZ I will use them again all staff...”

Written on: 30/11/2019 by alanado (1 review written)

Next time back in NZ I will use them again all staff were very helpful… Read Full Review

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★★★★★

“Excellent Customer Service! Good value for money !!”

Written on: 24/11/2019 by Morriscp365 (1 review written)

Excellent Customer Service! Car was in good condition Overall experience was ;a very professional Company! Will advise anyone to use GoRentals!… Read Full Review

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★★★★★

“Excellent”

Written on: 19/11/2019 by Greenjacket7 (1 review written)

Car presented in very good order. Nearly new just 1500kms on clock. Speedy pick up and return. Very good shuttle service with very courteous driver. Branch manager to be congratulated on well run facility… Read Full Review

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