Cousins Furniture, Dudley Reviews - www.cousinsfurniture.co.uk

★☆☆☆☆
1.3 / 5
6% of users recommend this
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Latest Reviews

★☆☆☆☆

“Do not buy anything from them”

Written on: 16/03/2022 by rameeez (1 review written)

Absolutely cheap quality sofas in Expensive price Do not buy from this manufacturer When you will report the sofa as faulty they will ignore and if you insist they will send out someone to look at it and the report will say sofa is absolutely fine and it is meant to be like this. If you buy then you will be adjusting the sofa cushions every 15 minutes. Rubbish quality and bad customer services… Read Full Review

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★★★★★

“Great Service”

Written on: 03/10/2021 by Gleason266 (1 review written)

The person I dealt with was extremely helpful in helping me choose my new sofa… Read Full Review

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★☆☆☆☆

“A Nightmare!!”

Written on: 27/08/2021 by MaxBry (1 review written)

Ordered a Picture advised it would take 3 weeks, at 4 weeks chased to be advised they had lost it in the warehouse! Totally useless! Would never use again!… Read Full Review

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★☆☆☆☆

“TERRIBLE/HORRIBLE DONT BUY FROM HERE”

Written on: 13/02/2020 by 445Bell (1 review written)

TERRIBLE SERVICE/ HORRIBLE. TERRIBLE SERVICE. HORRIBLE AFTERCARE. Was sold a marble table set £2500! 2 tables 12 chairs. Arrived late as per usual. Table arrived damaged, they sent an engineer to have a look. Then called me up to say they will give me £50 per table compensation! The cheek! I asked for a replacement. They said no! I asked for a refund, they said no! They want me to go to the furniture ombudsman..im going straight to court with these guys and involving the press! DO NOT BUY… Read Full Review

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★★★★★

“Bedroom Furniture & Mattress Departments”

Written on: 01/03/2018 by Yaki (1 review written)

Made purchases in the bedroom furniture & mattress departments. There was a great deal of choice in both areas, of high quality products in a good price range. The members of staff I dealt with were excellent; on hand to deal with queries & to offer advice but were not obtrusive. I would certainly make Cousins my first choice for buying furniture etc in the future. The only thing I disliked was the difficulty finding the car park. Gave up in the end & parked in a side street. Might be… Read Full Review

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★☆☆☆☆

“Steer well clear”

Written on: 12/01/2018 by johnoloughlin (1 review written)

I have bought several items from cousins in tydesley and have had nothing but headaches.. first they delivered the total wrong item three weeks later again the wron items were delivered. Many phone calls later and a further month the wrong items deliver again.. eventually the got the right items to me.. unfortunately damaged refund was refused and credit notes offered to buy further rubbish poor quality furniture from them. Four months on still not resolved .. customer services are a load of… Read Full Review

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★☆☆☆☆

“COUSINS REFUSE TO REPLACE OR REFUND”

Written on: 31/12/2017 by Declanx409 (1 review written)

In April we purchased from the Tyseley store a reclining sofa and matching chair made by a well-known manufacturer with a supposed 10-year guarantee and we noticed within one week that large marks like stains were appearing on them. After 10 days from delivery date we contacted Cousins Customer Service Department in Dudley who said they would arrange for the manufacturers technician to contact us within 48 hours and come to see us . Having not heard we sent an email to Cousins attaching… Read Full Review

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★☆☆☆☆

“One star is too generous for their customer service ”

Written on: 21/12/2017

If there was a zero stars for their customer service I would have selected this. Ordered a sofa from Tysley store spending a couple of thousand. Never once did we receive a phone call from them and had to chase every step of the way. Told many different and contradictory things about where our order was in the system. It was in Manchester depot but a week later, no it hadn’t got there yet, and so it went on! Eventually called on day we were expecting delivery as (of course) they hadn’t… Read Full Review

Jsunnyside's Comment

Written on: 21/12/2017

I was looking for a zero star rating also ................. complete joke and if you think customer service is bad lol try head office ...

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Johnoloughlin's Comment

Written on: 12/01/2018

I have bought several items from cousins in tydesley and have had nothing but headaches.. first they delivered the total wrong item three weeks later again the wron items were delivered. Many phone calls later and a further month the wrong items deliver again.. eventually the got the right items to me.. unfortunately damaged refund was refused and credit notes offered to buy further rubbish from them. Four months on still not resolved .. customer services are a load of rubbish quality is less than poor. I urge anyone considering cousins furniture to steer well clear.. your better off with happy shopper.

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★☆☆☆☆

“Poor service ”

Written on: 26/07/2017

Place a large ordered at the salford store was told mid July for delivery ordered in may . Rang to chase mid July was told a further 5 to 6 wrrks . Spoke to manager explained said didn't see how advisor would say mid July when he knows delivery expectations suggesting I was lying . Said I was going to cancel the order said I couldn't . No apology for being given inaccurate and misleading time scales . No offer to chase the items up to help speed the order… Read Full Review

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★☆☆☆☆

“Wrong leather, wrong colour!”

Written on: 23/05/2017

Three and a half months wait for my sofa. After paying £49.95 for delivery ( I live less than two miles from their Dudley store) it turned out to be the wrong type of leather and BLACK instead of BROWN. I obviously declined it and they took it away, but surely it should have been checked before it left the warehouse? I felt sorry for the delivery men who were very understanding. I am waiting to see how Cousins rectify this but at the moment it looks like a 7 months wait now if I don't cancel… Read Full Review

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★☆☆☆☆

“Customer services a Joke ”

Written on: 12/04/2017 by Mr.M.Williams (1 review written)

Well if you are reading this before you have purchased anything from Cousins furniture good because you might not want to after you have read this, my story is too long to write down as my complaint went on for 10 and a half months in all. If you have a problem you would think that customer services would be able to sort out your problem but in my case it got much much worse before it got anything near better. I report my problem to the office of customer services, phone messages never got… Read Full Review

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★☆☆☆☆

“cousins is monney pit and greed sales man”

Written on: 24/10/2016 by AinsleyLee (1 review written)

I pays for a 3 seater sofa and chair took abt six weeks come when it came in the van they could not get through the door live in room door but they managed to get through front door they took it back to the shop I phoned sales man at the dudley he says to get upstrer wood cost extra 4hundred pounds for him to fit the sales man says we lose money on that sofa if we sell it we make loss on it I pays over 2000thousnd for it wat a joke its mine not is to sell any way get no were with it I agreed… Read Full Review

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★★☆☆☆

“After sales service is shocking”

Written on: 20/09/2016 by Loug45 (1 review written)

I had a sofa delivered at the beginning of July. It was damaged on delivery. A technician came and took photos and it was agreed it would be repaired. I have rung the store several times to chase it up and each time I've been told that no one has ordered the parts. This afternoon I spoke to a young girl who basically told me if I didn't like what she'd told me then it was not her problem. We paid over £2000 for this furniture and as far as I'm concerned now they have my money they're not… Read Full Review

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★☆☆☆☆

“Peeling Leather on Sofa ”

Written on: 05/09/2016 by Abert (1 review written)

I brought a( Superb Baxter sofa & 2 chairs) in 2011 from Cousins & In 2015 the leather started to peel on the back of the sofa . I contacted Cousins and was told it was not a manufacturing fault. I paid Cousins to send a technician out and inspect it and he agreed it was not a manufacturing fault. I have been told it is caused by oils & chemicals in the skin coming in contact with the leather. Should this be the case then the leather is at fault & not fit for the purpose of sitting on. I was… Read Full Review

Mariewood's Response to Abert's Review

Written on: 06/09/2020

I’ve just started with this issue on a different sofa style but the areas are where my husband’s head is - surely the whole purpose is for sitting in! Did you get any resoloution? Thanks

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Abert's Response to Abert's Review

Written on: 07/09/2020

Hi thank you for tour post. We got no where with the leather peeling of the sofa, so we gave up trying and covered the sofa up to hide it . One of the chairs has the leather peeling of the arms, back and seat and is ready for the tip. We have had no help from Cousin's they do not want to know but they still sent us letters saying we are valued customer's No way will we shop there again

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★☆☆☆☆

“RUBBISH QUALITY AND SERVICE”

Written on: 27/06/2016 by MILLIE010 (1 review written)

I purchased a three piece suite in January 2015. I was told that delivery would be 4 - 6 weeks. 6 weeks came and went, no suite and no contact from Cousins. I rang Cousins who advised me that someone should have rung me and told me that it wouldn't be 4 - 6 weeks but 8 - 10 weeks. 10 weeks came and went, no suite and no contact from Cousins. Yet again I contacted Cousins who advised me that it would be about 12 weeks and they would contact me. They contacted me in 12 weeks asking for… Read Full Review

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★☆☆☆☆

“Nightmare of a company”

Written on: 03/04/2016 by Zackary108 (1 review written)

Bought a piece of furniture and been waiting for 14 weeks now. Promises, promises, all empty promises. I really think you need to have a good look at yourselves. Customer service is virtually non excitant… Read Full Review

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★☆☆☆☆

“Extending dinning table”

Written on: 24/03/2016 by Buttercup329 (2 reviews written)

I bought an extending dinning table from cousins of Dudley, only came to use the extension on Xmas 2016 after guarantee had run out for a family Xmas dinner. Could not get the extension leaf out as table built incorrect the gap was to small. Complained to store the were totally disinterested as out of guarantee but would send someone out to Hanover a look for £35. I explained problem so did not need some to come out but to put right but they insisted they needed to see problem before offering… Read Full Review

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★☆☆☆☆

“Bedroom furniture”

Written on: 21/03/2016 by Andyj95 (1 review written)

Ordered self assembled triple wardrobes & chest of draws from Dudley branch. On opening my husband found several damaged pieces of the furniture & the chest of draws were no where to be seen. Rang customer services but only open Monday to Friday until 4.30 p.m. so what about us that work after these hours? Rang the Dudley store & the sales associate said the chest of draws were not left on the van & they definitely weren't at our address so where were they???? We previously ordered from here… Read Full Review

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★☆☆☆☆

“Do not buy or trust cousins.”

Written on: 04/03/2016 by 118Sheehan (1 review written)

After ordering our new couch last July from cousins regent road, and all the stress and torment we have been through it has finally arrived today, 3rd time lucky from SCS. DO NOT buy from cousins, we were sent the wrong colour twice, initially refused a refund and their customer service is disgraceful had to take them to the furniture ombudsman to get this resolved!!! SCS have been brilliant and even delivered through thick snow… Read Full Review

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★☆☆☆☆

“HANG IN FOR REFUND OR JUST DO NOT BUY FROM COUSINS!!!”

Written on: 24/12/2015 by DontgiveupofDudley (1 review written)

£1000+ worth of goods arrived damaged, with hindsight would have had them straight out the door but have made purchases from Cousins over the years without trouble (never ever again) until something goes wrong you don't experience just how bad their (non-existant)customer service is - then you start reading the reviews... Anyway, delivery team said customer services would contact, they didn't. I had to phone them & to cut a long story short I didn't want repair, replacement etc they offered, I… Read Full Review

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