Cashplus Reviews - www.mycashplus.co.uk

★★☆☆☆
2.1 / 5
30% of users recommend this
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Latest Reviews

★☆☆☆☆

“awful company - lots of hidden charges that will bite you!”

Written on: 23/05/2020 by Zimmermanae219 (1 review written)

Charge inactivity fees and also charge you for a new card every 2 years when they automatically expire (charged at around £5). customer service is awful - 32 min call today. AVOID… Read Full Review

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★☆☆☆☆

“just payed 69 at post office for ltd company account...”

Written on: 04/05/2020 by QuintenCleveland (1 review written)

just payed 69 at post office for ltd company account stopped my account have asked for passport .driving licence 2 bills what do I do dont have passport why did they not ask at start ,transfers are going in this week keep away at all cost… Read Full Review

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★☆☆☆☆

“Holding back £20k from my account - from Goverment!”

Written on: 14/04/2020 by PBRADVY (1 review written)

Government paid me £20k to cashplus by BACS transfer on 25th March. They didn’t credit it or tell they had it. Started worrying at end of year, all clear at Govt end. Used cashplus query system, no response, rang them, ‘yes we have it, send us proof of remittance’. What? For a Government BACS? Still no contact and no money in account. Are they going under?… Read Full Review

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★☆☆☆☆

“Set up a business account theyy locked Mr out my...”

Written on: 07/04/2020 by Alanmacca45 (1 review written)

Set up a business account theyy locked Mr out my account and no refusing to give me my money back. No one will 5alk to me to explain Never ever use this Cashplus unless you want your business destroying worst mistake of my entire life … Read Full Review

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★☆☆☆☆

“Locks you out and not contactable”

Written on: 02/10/2019 by monikajurkiewicz (1 review written)

Shocking service - the app and website lock you out so you have no access to your money and there's no way to contact anyone, because the numbers either don't work or nobody answers for hours... The scariest banking experience, do not use!… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“CASHPLUS FROZE MY BUSINESS ACCOUNT WITH OVER 13,000...”

Written on: 20/08/2019 by Giancarlo219 (1 review written)

I am irate, I have over 13,000 in my business account, Cashplus got suspicious and emailed me to call and explain source of fund, happy to oblige - i called explained provided evidence via email, and yet, I was blocked. I cant access my money now, I cant get beyond their stupid customer service reps who say its with head office, no timescale of when I can access my fund. This is beyond belief, who allowed these people to even start such a business. I now need to sit and wait, while these… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Shocking service”

Written on: 28/05/2019 by acuma (1 review written)

This company advertise, efficiency and speed of transactions. When the reality is, that it's like banking was 20 yrs ago...I paid in money over a week ago, and as it's over the 15k limit, they have been asking for additional info, when I give that to them they have 48hrs notice to deal with it..It's been over a week now, and they still cant give me an answer of when I can access MY money, one man told me "I honestly don't know" . So the truth is they could ask for more info indefinitely...Its… Read Full Review

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★★★★★

“brilliant service highly recommend”

Written on: 04/03/2019 by suescirocco (1 review written)

having just finished an iva my credit score was poor so found it difficult to open an account with a debit card with the high street banks so the pre-paid option was a brilliant solution. The helpline is good and the staff are polite and efficient. cant knock the service and would recommend… Read Full Review

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Was this review helpful? 0 5
★☆☆☆☆

“CASHPLUS BLOCKED MY ACCOUNT AND HAVE STILL NOT...”

Written on: 05/10/2018 by batesa (1 review written)

Ive had a terrible experience with the company CASHPLUS. one day I tried to log into my online banking and it said that my account was locked , I phoned customer services and they told that only one person could deal with this and she would call me within 2 days... this never happened so I called back , again I was told to wait 2 days ... again nothing the 3rd time the lady who could deal with this was there was able to talk to me she said that I needed to prove where my money came from and… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“witholding my wages in suspense holding account”

Written on: 01/10/2018 by Dakotaa230 (1 review written)

I accidently mixed up two digits of my account number for my wages I noticed this when my wages didn't appear in my account so I rang cash plus with which they told me if its in a holding account it will be returned to my employer within 72 hours this never happened I rang again they said money wasn't there I rang again no one bothered looking for it said my employer needed to send proof it was my wages I rang again and it was found my employer sent email asking for wages to be returned to them… Read Full Review

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★☆☆☆☆

“rubbish because they say the information is not right”

Written on: 26/07/2018 by AllieCassidy96 (1 review written)

why is it that you get a card and you phone up and the information you give them is right but they say it is wrong so what do you do… Read Full Review

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★★☆☆☆

“As bad as an account gets”

Written on: 08/07/2018 by gwMead279 (1 review written)

This is without doubt a terrible inept company, please do your self a favour avoid this bank at all costs, dreadful customer service , people should not be subjected to such a poor business in every way… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Disappointed to say the least! May have to close my...”

Written on: 11/05/2018 by Mattsmudge (1 review written)

Unacceptable behaviour from a so called bank! Opened a business account in January, got told before the account could be opened I needed to certify my ID and proof of address. So I complied and done as they asked and they opened the account up and I paid the £69. All was going really well I was setting all my direct debits with this account in which I would be receiving domestic transfers in and also paying out wages. (Several hundred pounds here or there) Now one Friday out of the blue I… Read Full Review

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Was this review helpful? 5 0
★★★★★

“customer service 5*”

Written on: 04/04/2018 by Gustafsonsd293 (1 review written)

i have been with Cashplus over 2 years now and i can say had no issues.To me customer service means alot.Easy to contact always had a polite person on other end.I use their Idraft and IAdvance facility and best one is debit protect they text me to say a direct debit is due out and not enough funds.I am on top of my account.I went with Cashplus due to having poor credit and hard to find a card.Applied online..card arrived within 7 dyas with all details and i was up and running. This is my… Read Full Review

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Was this review helpful? 1 1
★☆☆☆☆

“Unsolicited.”

Written on: 14/03/2018 by qjMacMillan114 (1 review written)

This company uses information either sold to them or bought by them to send pre approved or other marketing termed applications. You do NOT need them and they should be taken to taks along with whichever credit reference agency sold them the info… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs”

Written on: 05/03/2018 by joeremington (1 review written)

Made a business account and ordered cards to my address and loaded the account with a lot of money. They then proceeded to lock my account and said i had to send ID in only AFTER i spent the money ordering the cards and loaded the account. I only found this out after i found the account locked and I HAD TO CONTACT THEM? I sent in official copies of my ID and they rejected it and asked me to resend ID so i did and they then told me (3 months later after every-time me having to contact them) that… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Save yourself a headache and money!”

Written on: 02/03/2018 by warren1969uk (5 reviews written)

So today I decided to transfer some money from my Cashplus card to my Euro card they sent me and got an exchange rate of only 1.05 Euros compared to everybody else at 1.12 Euros. So, I thought I’ll just transfer the money back onto my Cashplus card and they quoted an exchange rate of 0.84 which is the equivalent of 1.19 Euros. This would have cost me £90 to transfer it back in a matter of only 10 minuets apart! DO NOT USE CASHPLUS. Tried to speak with a manager but one miraculously not… Read Full Review

Simonlilly's Response to warren1969uk's Review

Written on: 23/05/2020

I totally agree with this review - bit me as well

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★☆☆☆☆

“Disgusting attitude ”

Written on: 05/02/2018 by ROYVAC (1 review written)

I have been with Cash-plus for a year and are being charged £69 per year for what I was told to credit build I have seen nothing for a year, I have had a refund sent to my account which is not appearing on my statement, I have called to be told you need to fill out our Transaction report "oh by the way this could take a while" an accounts manager for Cash-plus has basically told me to leave it as it is a long process £130 is owed to me.. to then look at my statement to find out you have taken… Read Full Review

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★★★★★

“I WOULD RECOMMEND ”

Written on: 25/01/2018 by Davey1st (1 review written)

I have seen a lot of negative reviews on here about Cashplus. I have had my account now coming up to 4 years. since I have been using Cashplus card I have never had a problem with it . I been allowed to use it with no problems at all never had problems with payments as far as I’m concerned it’s been perfect for me… Read Full Review

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★☆☆☆☆

“Held my money for 6 weeks. Still waiting. ”

Written on: 13/01/2018 by MaryjanePowell (1 review written)

My ex partner opened this account for me.cashplus pre paid card. I had bad credit so my tax credit went into his account. He withdrew the money and gave me it. We never had a problem with this. His account has now been suspended. Leaving my tax credit money stuck in his account. They want proof of his claim with DWP. He doesn't claim a penny. He works. They want proof of his nat ins. Why ???? I have sent proof of my nat ins no to them. If they look at the payee reference is my name my national… Read Full Review

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