Baby's Days Reviews

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★★☆☆☆
1.6 / 5
18% of users recommend this
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Latest Reviews

★☆☆☆☆

“Awful customer support ”

Written on: 16/09/2019 by Dand1976 (1 review written)

I found I wasn’t using many of the feature on babysdays and it was a waste. I wanted to cancel but noticed my payment had already been taken. I asked for a receipt but was rudely refused. This is when I realised how awful and rude the customer service is. After many more rude emails they finally cancelled my account. I would avoid this company like the plague… Read Full Review

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★☆☆☆☆

“Awful, rude, angry, despicable customer support”

Written on: 12/09/2019 by HaydenTerry (1 review written)

I have been using this system for a number of years now and anytime I have used the customer support I have had terribly rude replies to any question. Like other reviewers have stated they don’t even use any friendly opening or closing manner just state things like “no you CANNOT” I have an inkling there is no customer support team it’s just one bitter angry man who hates people! maybe the husband of this so called outstanding childminder who set it up? I’ve even asked if there is… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 31/07/2019 by Julesah99 (1 review written)

I loved it at first, thought it was the answer to all my childminder paperwork nightmares. After a couple of months I realised that I wasn’t really suited to it as I found I was duplicating a lot of work as my parents were having login troubles so I had to repeat everything twice. Also I spent ages adding photos and videos that would just then disappear. It became quite frustrating. I gave notice to cancel my account well within the time before my yearly fee was due but babysdays still took… Read Full Review

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★☆☆☆☆

“Don't do it I wish I hadn't ”

Written on: 12/12/2018 by Zoe308 (1 review written)

I have never dealt with a more rude and unhelpful support team in my life, when the system was not even letting me in they just said it's user error I know how to log in and reset the password ect still didn't let me in this was the first week I had the system, so n the end I stopped my payments then they decided to charge me for stopping using them and told me they would take me to court even tho they sold me a system that I couldn't get into and they didn't want to help me with any of the… Read Full Review

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★☆☆☆☆

“Not user friendly and terrible customer service”

Written on: 18/11/2018 by Autumn402 (1 review written)

I have been shocked at how rude the 'support' team are. I emailed to ask why I do not seem to have access to certain sections. They replied - talk to your childcare provider - which I had obviously already done. The childminder finds the app really confusing and difficult to use but has given up trying to get help from customer service. I replied and asked them how she can give me access. They just told me to ask her again!!! Why do they call themselves support?! I test software as part of my… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 30/06/2018 by nvHead195 (1 review written)

Have had some problems with the system since the start and have found that customer service simply refuse to accept there's anything wrong. I also passed on some feedback we've had from parents who don't think the app is very user friendly and the response I got was just rude. They don't try and help in any way and make out that you're to blame for anything not working properly. Awful company. Will not be renewing or recommending to anyone!… Read Full Review

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Corinne88's Comment

Written on: 12/09/2018

I’m having the same issue as you and the customer service was horrific. They are refusing to help me and I am stuck with what to do. I cannot find a way to complain and even worse no telephone number....I am not happy!!

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★☆☆☆☆

“Awful customer service ”

Written on: 13/03/2018 by McKinneyvs160 (1 review written)

I have recently not been able to log into my account - I rang for help and a rude and aggressive man told me it was all because of my browser. I got my son to look at it and he says everything is up to date yet the support man refuses to acknowledge the problem. I have no idea what I am going to do if I get inspected because I can not get to my work and they will not help me!… Read Full Review

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★★★★☆

“Great system, awful support staff”

Written on: 19/08/2016 by ZaraBurnham46 (1 review written)

I love the Babysdays system but I loathe the support team. If you have a problem the standard response is that you should watch the help videos which rarely cover the problems. If you question them further they are quite abrupt and unfriendly. On the plus side I did get an outstanding rating by Ofsted which I think was helped greatly by the Babysdays system. If they changed their customer services team they would be great. At the moment I work around the problems I experience because I… Read Full Review

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★★★★☆

“Great system, awful support staff”

Written on: 19/08/2016 by ZaraBurnham46 (1 review written)

I love the Babysdays system but I loathe the support team. If you have a problem the standard response is that you should watch the help videos which rarely cover the problems. If you question them further they are quite abrupt and unfriendly. On the plus side I did get an outstanding rating by Ofsted which I think was helped greatly by the Babysdays system. If they changed their customer services team they would be great. At the moment I work around the problems I experience because I… Read Full Review

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★☆☆☆☆

“Complicated, waste of money”

Written on: 17/08/2016

I choose to use baby days after seeing and hearing good reviews. It has not led up to expectation at all. The customer support has been terrible. I went to one training session and learnt nothing. As a company they can see I have not once used the system,barring the test child on the training day and yet they are still making me pay for 6 months. I feel that I want to warn anyone else thinking of using the system not too as a company like that should be ashamed of their ethos. I have since… Read Full Review

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Laurajanewalter's Comment

Written on: 12/12/2018

This is happening to me to joke of a company

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Graham7979's Comment

Written on: 04/01/2019

I too have found baby days support rude and unhelpful, what’s the name of the alternative system you found?

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★☆☆☆☆

“"Customer support" non existant ”

Written on: 04/07/2016 by monkeypuzzleef (1 review written)

The system is ok, bit "tick boxy" in terms of the children's outcomes. The worst thing is the customer service/support or lack of. There have been several times when we have had issues with different aspects of the system and followed all the correct channels to get some help. Baby's days very rarely even bother to respond and if they do the information is not useful or relevant to the problem. I have not had a response to an issue I reported over a week ago and as such will be cancelling me… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 09/01/2015 by Hopkinszn268 (1 review written)

I don't use the system, thank goodness, but have asked questions on forums about their security, which to be honest everyone should know especially as the system holds very sensitive data, the questions then resulted in me being banned from the forum, and sent personal threats. Makes you wonder if they have something to hide really… Read Full Review

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★☆☆☆☆

“Customer Service - SHOCKING ”

Written on: 23/11/2014 by Marelyp1951 (1 review written)

The product itself is actually very good and I have used it for a number of years. However the customer support is shocking - standard response is 'there is nothing wrong with the system' 'user error' or 'You need to update your browser' ....if you dare to question that response you then open yourself up to punishment (by having updates taken away from you or even threats that your subscription will be cancelled) - the owner has also added new terms and conditions today which says if you are a… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 21/11/2014 by 91Rowe (1 review written)

I've used it for about 4 years and the actual programme is fab but the customer service is shocking. I am a fully paid up customer yet I am not allowed to receive any updates to my system. They wont tell me why. They will only tell me that the director is in charge of who does and doesn't get updates and as I have dared to mention that I find their support rude and abrupt - I obviously am being penalised for this. I'm obviously going to have to switch to one of their competitors which is such… Read Full Review

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★☆☆☆☆

“Terriible attitude from customer service”

Written on: 20/09/2014 by Potterhy349 (1 review written)

Would agree with previous reviewer - although I'm coming from the parent's perspective. Funnily enough they used the same line with me i.e. no one has ever complained about the system. Well that makes at least 2 of us - and my wife makes 3. Idiots… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 09/06/2014 by jackiefry65 (1 review written)

I have just installed this system. I phoned to day because the system is not working for me. I spoke to a very rude aggressive man who spoke over me would not let me speak. He told me their was nothing he could do I was doing it wrong their was nothing wrong with the system and no body had ever had a problem THAT I VERY MUCH DOUT no help at all just I should watch the video. I am now stuck with a system I won't use for 6 months a real rip off very bad customer service… Read Full Review

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★★★★★

“This software is subscription based at £9.99 per month...”

Written on: 11/06/2010 by cminherts (1 review written)

This software is subscription based at £9.99 per month and is used for both childminders and nurseries to track the children who they look after through the EYFS, the software is setup for you and the support if you get stuck is fantastic, the great thing I love is for the ability for the parents who I look after to login and view their child's daily diaries, progress and photographs.

The system is sold throught the comapny's website at www.babysdays.com

This software has everything I need to… Read Full Review

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