He delivers to me on a regular basis he is very good with customers always happy with nothing too much trouble very happy with this delivery driver

We have been dealing with Tuffnells for a few years and we very rarely have had a problem. The driver always polite and very talkative. Great company.

I have used Tuffnells since May 2015 to ship our bikes - huge (6 foot long) heavy (34 Kg) parcels that need good logistics. Overall the service has been absolutely excellent. Over the past 30 years I have used them all - Interlink, TNT, Parcelforce, DPD and so on. They have all caused problems at one time or another. In 8 months with Tuffnells we have had two lots of damage, so minor we didn't bother to complain, and maybe 3 or 4 times when parcels didn't get there the next day (although Tuffnells bent over backwards to then get them there on an alternative day and time to suit the customer). I think that like many couriers agency drivers are sometimes used, possibly for isolated areas - and the service could be improved (and I think will be). We also have to put up with the fact that we cannot give our customers tracking numbers or times - but then what we send out is out of the ordinary and we get very good feedback from our customers. I think before you start complaining you need to appreciate how difficult logistics in the UK are. Van loads can vary from day to day and traffic now is a nightmare as this country gets more and more clogged up. It only needs one accident for there to be a delay of say 5 or 6 hours and yet you all start jumping up and down. Some of you also expect the earth - ' can you send the parcel somewhere else (10 miles down the road), can you deliver my wardrobe to the 5th floor (no stairs), can you call me 20 minutes before you get here so I can go and get my shopping, can you leave it on the doorstep but oh, if it gets stolen I will have a go at you'. !!! Maybe you should try and do the drivers job for a day - you might mellow a bit afterwards. Problems happen. Stay calm, be polite to whoever you get on the phone and state clearly what you want done about the situation - you will get better results!

Delivery came from Sunderland to Hull and on time, driver was very polite and helpfull. Will use again when the need arrises.

Very helpful driver I had today. Many thanks to Tuffnells Parcels Express

I have used the vast majority of couriers over the last few years for big and bulky items. Some couriers are shocking, some are ok most of the time and one or 2 have been pretty decent. Have to say Tuffnels are absolutely amazing - customer service is outstanding, only 1 of all my consignments have been delivered a day late, tracking system is kept up to date and I havent had a single damage. Fair play to these guys compared to anyone else they are head and shoulders above.

I received a delivery from Tuffnells today, I called the transport office at 7am and was dealt with by a human!!! I wanted an approx time of delivery around the school run, the lady whom I spoke to was called Clair, she told me that they were still loading vehicles, she took my contact details and said she would call me back with a time slot..... and she did. The driver called me as well! My fence panels were delivered with no issues at all!

I sent a fairly expensive control box to Derbyshire by another carrier. It arrived safely on time. I then started to read reviews about my courier and got thoroughly worried about who would bring my control box back to me. But I needn't have worried as it was quickly repaired/replaced by Truma. They then arranged collection on the 25th. June and it was delivered safe and sound the next morning. So well done City Link, Truma Caravan Movers and Tuffnells transport. Takes a little while to write a positive review but I hope it balances out some of the stories from the less fortunate customers. I don't feel smug. Just relieved that I won't have to struggle with the caravan on my front gravel drive.

Used to send items and not had any problems. great customer service and friendly driver.....