Tuffnells Transport Company Reviews

★★☆☆☆
1.6 / 5
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Tuffnells Transport Company

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Latest Reviews

★☆☆☆☆

“Tuffnells don’t deserve 1 star but I cannot leave 0...”

Written on: 13/08/2021 by IanMcD090807 (1 review written)

Tuffnells don’t deserve 1 star but I cannot leave 0 stars. A one day delivery service is over a week late, and still no update. They will not talk to the CUSTOMER to who they are delivering. They continue to accept packages knowing full well that when they accept the order they will not fulfil the service level that they are being paid for. A deceitful, excuse of a company whose management should be held to account. You cannot leave a complaint. Their head office phone number is… Read Full Review

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★☆☆☆☆

“Goods damaged. 8% compensation offered”

Written on: 30/07/2021 by Jamiedanger (2 reviews written)

Terrible! My goods were damaged. After chasing them up for 4 weeks I am due to receive £25 compensation for the £300 of goods taken by them. Shameful. Tuffnells were contracted by Interparcel to deliver my parcels, but took them instead. Reference given was provided by Interparcel… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 15/07/2021 by Sallie1985 (1 review written)

Paid for express delivery on a business package. One week later the parcel is still not delivered. I've had to call every day since I booked the package to chase collection and delivery. Tuffnells seem unable to be able to do anything about this or even give me a reason as to why they haven't delivered. I am now out of pocket as I have refunded my customer… Read Full Review

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★☆☆☆☆

“Least helpful company I've ever encountered”

Written on: 20/06/2021 by Dominguez1948 (1 review written)

Claim to have delivered a parcel on tracking but photo shows delivery was 'fail other' and 'no time'. You might expect them to attempt a redelivery, but nothing. On finally getting through by phone (after much hanging on and disconnections) they will not do a redelivery unless the sender requests one even though they have not actually attempted even one delivery. Also 'the manager will say the same'. After several days of trying to sort my delivery (and several others) the sending company… Read Full Review

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★☆☆☆☆

“2 of 3 parcels dropped off. Driver said "depo was...”

Written on: 16/06/2021 by Somervilleal152 (1 review written)

2 of 3 parcels dropped off. Driver said "depo was chaos and was surprised they could find anything in there". Waited for delivery, 3 days passed and no delivery so company had to resend item on next day service, that was 5 days ago, they said a card was left on the 14th but someone is always home (and no card), then they said it was out for delivery 15th, it didn't turn up on the 15th but then the tracking states it was delivered on the 14th. Company now re-chasing. The item isn't small by any… Read Full Review

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★☆☆☆☆

“AVOID, AVOID, AVOID!”

Written on: 24/03/2021 by sarahdaniholt (1 review written)

The worst customer service I have EVER experienced Turned up at my house with a parcel with absolutely no prior warning & obviously I was at work. I was unable to take the delivery the next day as my Mother's funeral & they refused point blank to wait an extra day. "Customer Service" refused to reply to my email / contact through the website & they just sent the item back for a refund. If you are a business looking for transport company, do not bother as you will have so many refunds. If you… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 16/12/2020 by jeke654984 (1 review written)

This is a terrible courier. I ordered three mild steel angle irons from Metals4u. The package is 3 meters long and weighs 15 kg. This is not something one can get rid off without great difficulty. Yet somehow, Tuffnells manages to keep losing my order. After I ordered, my package was lost shortly after pickup from Metals4u, either on the lorry or in the collection depot. Nobody was concerned about this until I started asking questions about my order a week after dispatch. Metals4u then… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 26/11/2020 by 337King (1 review written)

INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same. 'someone turned up' RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. WORTHLESS… Read Full Review

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★☆☆☆☆

“Covid”

Written on: 11/08/2020 by Keyon396 (1 review written)

This applies to the poor staff that work at tuffnells and may be sick due to covid, if they have taken sick days off then you should as a company should be more considerate that Covid can affect not just the person who is sick but also there families,I’m a very annoyed mother at the moment who is now looking into this, think before you get almighty by sacking any of them because they are ill, I’m not going into further detail as of yet until I hear of the outcome of some staff… Read Full Review

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★☆☆☆☆

“Covid”

Written on: 11/08/2020 by Keyon396 (1 review written)

This applies to the poor staff that work at tuffnells and may be sick due to covid, if they have taken sick days off then you should as a company should be more considerate that Covid can affect not just the person who is sick but also there families,I’m a very annoyed mother at the moment who is now looking into this, think before you get almighty by sacking any of them because they are ill, I’m not going into further detail as of yet until I hear of the outcome of some staff… Read Full Review

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★☆☆☆☆

“Avoid Tuffnells!”

Written on: 14/09/2019 by andreapibiri (1 review written)

Avoid Tuffnells!!! a bunch of lazy cheater drivers, better avoid them! I was waiting for an extra large delivery (consignment number: 916782). The driver came, took pictures (to look good with own management) and drove away, without buzzing the doorbell or trying to call me on the phone. I was at home all day long, didn't step out for one single moment, in fact I got another delivery from a better courier about 30 min after they untrue Tuffnells missed out one… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 25/07/2019 by Galoot (3 reviews written)

Tuffnells have lost four of my orders so far.. I suspect the fifth one just send out to replace the other four will be lost too. Avoid at all costs! … Read Full Review

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★☆☆☆☆

“worst delevery I have ever had dealings with”

Written on: 06/03/2019

I ordered some goods from Wilkos, the date they should have been delivered only half turned up in a broken box, looked like it had really been thrown about. They delivery sheet was showing more goods than delivery, we asked them to check the truck, was told nothing there and he left with my delivery note. Spoke to Wilkos who said sorry and would send again on a next day delivery. The following day Tuffnells called and said we wont deliver cause there's nowhere to park. I phoned Wilkos told… Read Full Review

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★☆☆☆☆

“Housekeeping in back of wagons a disgrace”

Written on: 20/11/2018 by Disgruntledbahhumbug (1 review written)

I ordered upvc facials/cladding etc online, when it arrived via Tuffnels I helped the driver unload it, the back of his wagon was a disgrace, there were very large parcels strewn all over the place,even a small scaffold tower that was falling all over the items. Nothing was lashed to the lashing rails at the sides( how long would that have taken 10 mins). As it was raining I foolishly didn't check my consignment at the time. When I opened it a couple of days later I found some of the… Read Full Review

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★☆☆☆☆

“Delivered to wrong address TWICE”

Written on: 22/08/2018 by Sanai151 (1 review written)

I had no say in the delivery company as they were a third party service used by the supplier of the goods. My address and 'phone number were correct on the order. We had not been given any eta date or time, but did not expect it for at least another day. After 6pm I had a call from someone who lives over a mile away saying he had just got home from work to find my goods leaning up against the side of his house. The goods included 2.5 x 1 metre sheets. I managed to find someone with a roof… Read Full Review

Jrizzo's Comment

Written on: 23/08/2018

I'm Sanai151 (RC selected name). Just to say that I had another order due today. It was again given to Tuffnells to deliver even though I sent an email to the company that I ordered from asking NOT to use Tuffnells, the reason why, giving instructions from the main road to my property and giving my mobile number. Even with all that information it was still delivered to the wrong address.

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★☆☆☆☆

“4 week lead time for a birthday delivery failure”

Written on: 28/06/2018 by RonDenham (1 review written)

Given 4 weeks to deliver a birthday present on a specific day Tuffnells Parcel Delivery of Peterborough failed to do such a simple task. A multi million pound company who has no consideration for the delivery point they didn't even consider it good customer relations to advise that it wouldn't be delivered either to their customer Mail Order Trees of Cambridge nor to me. How shabby. I for one will certainly not be using them again and will remove them from the approved supplier list at work… Read Full Review

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★☆☆☆☆

“dont ever use them”

Written on: 24/05/2018 by hengrave (2 reviews written)

Worst couriers I have ever used. less that 50% delivered on time. Keep losing consignments and no one answers the phone… Read Full Review

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★☆☆☆☆

“Rude drivers, rerrible service!”

Written on: 26/04/2018

Had a delivery of mdf (cost £900) driver dropped all goods at the end of the driveway stating they were too heavy to put into the garage which was about 10 meters away! How the hell did he get them off the truck? My 15 year old was able to lift them! Told him we would complain and his response was the sooner the better, so obviously even he knows the company do not take complaints seriously!… Read Full Review

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★☆☆☆☆

“Disgrace!!!!!!!!!!”

Written on: 31/01/2018 by tackleberryjones (1 review written)

Third day now our stock has not turned up and no one will answer the phone at the terrible peterborough depot even to other tuffnells agents we have spent over an hour trying to get an answer and sent dozens of emails and 3 days on no stock!!!!!!!!!!!!!!!!!!!! Worst nightmare ever had with a delivery company!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“No duty of care”

Written on: 09/11/2017 by echambers (2 reviews written)

Tuffnells drove into the back of my husband's car whilst it was stationary. This was over 6 months ago. No apology, still not paid up for the damage, even though they totalled our car. This is not a company that cares. Try and find an email for their CEO and you can't. That's because he's not interested in listening to you. Disgraceful… Read Full Review

Azis's Response to echambers's Review

Written on: 06/02/2018

Tuffnell use Active Fleet Solutions as damage claim negotiators, who avoid paying vehicle damage claims. Our property was damaged by Tuffnell Vehicle November 2014. We took Damage Claim to Small Claims Court. And won Claim and Costs. So don't wait, Tuffnell have long history of not paying bills and employing tactics to cause delays cost to all Damage Claimants
Go to Small Claims Court, Tuffnells & AFS are unreliable, cause problems and don't use Vehicle Insurance to settle vehicle Damage claims.

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