Tuffnells Transport Company Reviews

★★☆☆☆
1.6 / 5
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Tuffnells Transport Company

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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 16/12/2020 by jeke654984 (1 review written)

This is a terrible courier. I ordered three mild steel angle irons from Metals4u. The package is 3 meters long and weighs 15 kg. This is not something one can get rid off without great difficulty. Yet somehow, Tuffnells manages to keep losing my order. After I ordered, my package was lost shortly after pickup from Metals4u, either on the lorry or in the collection depot. Nobody was concerned about this until I started asking questions about my order a week after dispatch. Metals4u then… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 26/11/2020 by 337King (1 review written)

INTERPARCEL/TUFFNELLS AVOID. booked tuesday.said 'they had been'. i have a Ring.com doorbell, THEY HAD NOT! they rebooked for weds. no one turned up! they rebooked for thursday.again same. 'someone turned up' RE; MY RING.COM!! GONE ELSEWHERE.... they are; USELESS. WORTHLESS… Read Full Review

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★☆☆☆☆

“Covid”

Written on: 11/08/2020 by Keyon396 (1 review written)

This applies to the poor staff that work at tuffnells and may be sick due to covid, if they have taken sick days off then you should as a company should be more considerate that Covid can affect not just the person who is sick but also there families,I’m a very annoyed mother at the moment who is now looking into this, think before you get almighty by sacking any of them because they are ill, I’m not going into further detail as of yet until I hear of the outcome of some staff… Read Full Review

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★☆☆☆☆

“Covid”

Written on: 11/08/2020 by Keyon396 (1 review written)

This applies to the poor staff that work at tuffnells and may be sick due to covid, if they have taken sick days off then you should as a company should be more considerate that Covid can affect not just the person who is sick but also there families,I’m a very annoyed mother at the moment who is now looking into this, think before you get almighty by sacking any of them because they are ill, I’m not going into further detail as of yet until I hear of the outcome of some staff… Read Full Review

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★☆☆☆☆

“Avoid Tuffnells!”

Written on: 14/09/2019 by andreapibiri (1 review written)

Avoid Tuffnells!!! a bunch of lazy cheater drivers, better avoid them! I was waiting for an extra large delivery (consignment number: 916782). The driver came, took pictures (to look good with own management) and drove away, without buzzing the doorbell or trying to call me on the phone. I was at home all day long, didn't step out for one single moment, in fact I got another delivery from a better courier about 30 min after they untrue Tuffnells missed out one… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 25/07/2019 by Galoot (3 reviews written)

Tuffnells have lost four of my orders so far.. I suspect the fifth one just send out to replace the other four will be lost too. Avoid at all costs! … Read Full Review

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★☆☆☆☆

“worst delevery I have ever had dealings with”

Written on: 06/03/2019

I ordered some goods from Wilkos, the date they should have been delivered only half turned up in a broken box, looked like it had really been thrown about. They delivery sheet was showing more goods than delivery, we asked them to check the truck, was told nothing there and he left with my delivery note. Spoke to Wilkos who said sorry and would send again on a next day delivery. The following day Tuffnells called and said we wont deliver cause there's nowhere to park. I phoned Wilkos told… Read Full Review

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★☆☆☆☆

“Housekeeping in back of wagons a disgrace”

Written on: 20/11/2018 by Disgruntledbahhumbug (1 review written)

I ordered upvc facials/cladding etc online, when it arrived via Tuffnels I helped the driver unload it, the back of his wagon was a disgrace, there were very large parcels strewn all over the place,even a small scaffold tower that was falling all over the items. Nothing was lashed to the lashing rails at the sides( how long would that have taken 10 mins). As it was raining I foolishly didn't check my consignment at the time. When I opened it a couple of days later I found some of the… Read Full Review

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★☆☆☆☆

“Delivered to wrong address TWICE”

Written on: 22/08/2018 by Sanai151 (1 review written)

I had no say in the delivery company as they were a third party service used by the supplier of the goods. My address and 'phone number were correct on the order. We had not been given any eta date or time, but did not expect it for at least another day. After 6pm I had a call from someone who lives over a mile away saying he had just got home from work to find my goods leaning up against the side of his house. The goods included 2.5 x 1 metre sheets. I managed to find someone with a roof… Read Full Review

Jrizzo's Comment

Written on: 23/08/2018

I'm Sanai151 (RC selected name). Just to say that I had another order due today. It was again given to Tuffnells to deliver even though I sent an email to the company that I ordered from asking NOT to use Tuffnells, the reason why, giving instructions from the main road to my property and giving my mobile number. Even with all that information it was still delivered to the wrong address.

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★☆☆☆☆

“4 week lead time for a birthday delivery failure”

Written on: 28/06/2018 by RonDenham (1 review written)

Given 4 weeks to deliver a birthday present on a specific day Tuffnells Parcel Delivery of Peterborough failed to do such a simple task. A multi million pound company who has no consideration for the delivery point they didn't even consider it good customer relations to advise that it wouldn't be delivered either to their customer Mail Order Trees of Cambridge nor to me. How shabby. I for one will certainly not be using them again and will remove them from the approved supplier list at work… Read Full Review

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★☆☆☆☆

“dont ever use them”

Written on: 24/05/2018 by hengrave (2 reviews written)

Worst couriers I have ever used. less that 50% delivered on time. Keep losing consignments and no one answers the phone… Read Full Review

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★☆☆☆☆

“Rude drivers, rerrible service!”

Written on: 26/04/2018

Had a delivery of mdf (cost £900) driver dropped all goods at the end of the driveway stating they were too heavy to put into the garage which was about 10 meters away! How the hell did he get them off the truck? My 15 year old was able to lift them! Told him we would complain and his response was the sooner the better, so obviously even he knows the company do not take complaints seriously!… Read Full Review

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★☆☆☆☆

“Disgrace!!!!!!!!!!”

Written on: 31/01/2018 by tackleberryjones (1 review written)

Third day now our stock has not turned up and no one will answer the phone at the terrible peterborough depot even to other tuffnells agents we have spent over an hour trying to get an answer and sent dozens of emails and 3 days on no stock!!!!!!!!!!!!!!!!!!!! Worst nightmare ever had with a delivery company!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“No duty of care”

Written on: 09/11/2017 by echambers (2 reviews written)

Tuffnells drove into the back of my husband's car whilst it was stationary. This was over 6 months ago. No apology, still not paid up for the damage, even though they totalled our car. This is not a company that cares. Try and find an email for their CEO and you can't. That's because he's not interested in listening to you. Disgraceful… Read Full Review

Azis's Response to echambers's Review

Written on: 06/02/2018

Tuffnell use Active Fleet Solutions as damage claim negotiators, who avoid paying vehicle damage claims. Our property was damaged by Tuffnell Vehicle November 2014. We took Damage Claim to Small Claims Court. And won Claim and Costs. So don't wait, Tuffnell have long history of not paying bills and employing tactics to cause delays cost to all Damage Claimants
Go to Small Claims Court, Tuffnells & AFS are unreliable, cause problems and don't use Vehicle Insurance to settle vehicle Damage claims.

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★☆☆☆☆

“Awful Customer Service”

Written on: 05/10/2017 by MeadowBlair (1 review written)

I paid extra for a Saturday delivery, waited in all day and it never arrived!! I tried to track the delivery and call but the phone just rang and rang. Called The local branch on Monday morning and asked if it could be delivered after 5pm as I was at work and told No (no apology). They could leave it in a safe place, so I said I would leave the side gate open and to leave it behind the gate. When I got home it was battered and dumped on the doorstep, luckily it had not been taken. I sent a… Read Full Review

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★★★★★

“Dave Ratcliffe Newport”

Written on: 29/07/2017 by 117MacKinnon (1 review written)

He delivers to me on a regular basis he is very good with customers always happy with nothing too much trouble very happy with this delivery driver… Read Full Review

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★★★★★

“Great service”

Written on: 22/07/2017 by RonnieHicks1975 (1 review written)

We have been dealing with Tuffnells for a few years and we very rarely have had a problem. The driver always polite and very talkative. Great company… Read Full Review

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★☆☆☆☆

“Shocking Treatment of their Employees ”

Written on: 22/06/2017 by Anno260 (1 review written)

Disgusted that Tuffnells have no consideration for their Employees health and safety. Sending drivers out to deliver goods on their own, which clearly state that should be lifted by two people. My driver today had no equipment to offload either and the load was 109KG! The driver said it happens all the time. When I called to complain, the manager didn't care about her employee one bit and was just interested in passing the buck. I don't care who is to blame, but someone needs to take… Read Full Review

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★☆☆☆☆

“Worst ever service damaged item twice”

Written on: 13/04/2017 by Blackburn427 (1 review written)

Sent twice and both times arrived damaged SHOCKING Hi, This is the 2nd time this order was sent to me by the supplier and both time it arrived damaged. This time i was told many lies when it would arrive with me over 2 days it took 3 times of me waiting in for it to be delivered. I use courier services a lot to send and receive items and Tuffnells are by fair the worst. You should hang your heads in shame for such poor service. I shall be leaving feedback on all the review sites i can on… Read Full Review

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★☆☆☆☆

“Shocking!”

Written on: 09/04/2017 by joQuinlan416 (1 review written)

I have been waiting 2 days over the stated delivery time, and still no delivery. Unable to track items too. Will never shop with anyone who uses this company again. A waste of my time and money… Read Full Review

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