Tesco Outlet on eBay /tescooutlet Reviews - ebay.co.uk

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Latest Reviews

★☆☆☆☆

“Don’t buy anything from this store”

Written on: 12/01/2020 by jackypreston (1 review written)

I bought my daughter a refurbished Apple laptop in October, but it was a Christmas gift and wasn’t opened until Christmas Day. She couldn’t sign in to iTunes so couldn’t update anything, or do any action at all on the machine. I called Tesco outlet who informed me that I’d have to send it back at my own expense. It cost £26 to send it back only to be told they couldn’t fix it and I’d be sent a refund, but no postage refund. Christmas ruined, and £26 out of pocket for nothing but… Read Full Review

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★★★★★

“laptop”

Written on: 16/09/2019 by davew86 (1 review written)

would just like to say got my laptop back and what a fantastic service I received so its a 10/10 from me,many thanks… Read Full Review

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★☆☆☆☆

“Don't buy. After 30 days eBay and Tesco outlet DON'T help”

Written on: 21/12/2018 by GaugePhillips98 (1 review written)

I bought a smart Tv i on 17 Sept 2018, LED Sharp LC-40FG5151K 40" Smart LED TV WiFi Full HD 1080p Freeview USB Media Player REFURBISHED WITH A 12 MONTH TESCO OUTLET WARRANTY There was too much buffering issue and I asked VirginMedia, the technician visited nd identified that Tv might have error, my broadband was okay. I contacted both eBay and Tesco, both said sorry cannot do anything as it is more than a month. I bought because of 12 months warranty. Now no way to repair as this model even… Read Full Review

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★☆☆☆☆

“Toasted !”

Written on: 03/10/2018 by gareth0089 (1 review written)

I purchased a toaster from Tesco Outlet via Ebay. Paid for 24 hour next day delivery, but nothing turned up. I couldn't even track the item and have no clue where it has gone. Worst first experience. Wont be using them again. Stay clear. All I wanted was some toast in a morning… Read Full Review

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★☆☆☆☆

“Poor after sales”

Written on: 30/09/2018 by EddieHooper (1 review written)

This is not Tesco's, it is Trojan Electronics Ltd T/A Tesco Outlet. TV broke after 9 months, sent back for repair at own expense. Complained about return postage, said would refund, then said they wouldn't, then said they had already, then said they would. Couldn't repair item, no replacement offered, said they would refund, and didn't. Despite numerous emails, no help at all, ending up filing against them in small claims, now I have my money… Read Full Review

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★☆☆☆☆

“Bought a rice cooker from Tesco outlet and twice while...”

Written on: 25/09/2018 by Nielsen266 (1 review written)

Bought a rice cooker from Tesco outlet and twice while I was in they said they attempted delivery which was complete rubbish (they use Hermes which I would avoid like the plague) then the third time they just put a card through my door without knocking and when I looked out the window the driver didn't even have a package with him. Now they are refusing to refund me even though they didn't even attempt to deliver once and say I will have to open a case against them on ebay. DO NOT BUY ANYTHING… Read Full Review

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★☆☆☆☆

“Incompetent customer service”

Written on: 10/04/2018 by DC__ (1 review written)

Purchased a TV, asked for a tracking number following 2 days after not receiving the TV (48 hour delivery). Eventually the response was an incorrect tracking number for an item bought 2 days before I bought the TV. Email correspondence is terrible and either the system they use to correspond, or the service staff are incompetent. Sent TV straight back and will never use them again. In this market, they need to up their game if they going to sell on ebay… Read Full Review

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★☆☆☆☆

“Purchased 2 Vivofit watches”

Written on: 25/09/2017 by watcha (4 reviews written)

Both arrived quickly in the same package. The Blue Vivofit was not new - but used and missing the heart rate monitor strap. The time was also correct and on display so someone had set it up. The box was also clearly damaged. What is really annoying is it was obvious the Blue Watch was not new. So I have had to send 2 emails and make to phone calls to Swansea to sort out getting this replaced... as well as a trip to the post office… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!”

Written on: 31/08/2017 by Peps19 (1 review written)

Never received items, was told delivered to my shed, only issue is, I don't have a shed. Terrible Terrible company. Will never touch with a bargepole… Read Full Review

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★☆☆☆☆

“Tesco Rubbish Resold By Trojan Electronics Ltd South Wales”

Written on: 14/10/2016 by Celiam83 (1 review written)

First of all this is tesco stores rubbish that they cannot sell in store faulty returns, it is run by a company called ,Trojan Electronics Ltd in south Wales all the manufacturing labels ,stickers are removed so you can not tell the age of the goods, some are well used returns . Better of buying new This company is hiding behind the Tesco name. Remember you could be buying a TV that has being working in someone's for up to a year… Read Full Review

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★☆☆☆☆

“Sells Faulty Televisions”

Written on: 21/09/2015 by 45Melton (1 review written)

I bought a tv it did not work would not send me a return label had to post it back £23.14 it cost to send back + 265 to buy will not buy from again You are far better going to currys or argos and buying new . they have no customer service just selling scrap TV's that have been returned ,and are just fit for the bin… Read Full Review

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★☆☆☆☆

“Terrible Service Do not buy from Tesco Outlet”

Written on: 24/08/2015 by gemmalouisedunbar (1 review written)

Bought a hudl from tesco outlet which is still within its 12 month warranty with them it has developed a fault so sent it back to them for repair. item was delivered back to me just over a week later with no correspondace from the at all to even let me know it was coming back or what had been done. When I got it out nothing had been done to sort the fault at all I don't think they had even touched it and have now had to send back off for 'fault verification' where they will supposedly repair… Read Full Review

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★☆☆☆☆

“Won't refund for non-working (unused) coffee maker -...”

Written on: 16/05/2015 by 1975Roth (1 review written)

Bought a £40 coffee maker from them. It never worked and has been returned but they are refusing to refund even though stated in their email "We will process your refund within 1 working day of our receipt of the returned item." Not worth buying from them to save a few pounds - very poor customer service!!!… Read Full Review

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★☆☆☆☆

“Do NOT buy from Tesco Outlet”

Written on: 10/04/2015 by SierraBoone (1 review written)

I bought a TV/DVD from Tesco Outlet for my 6 year old and 8 year old girls for Christmas. We tested it before wrapping it just to be safe, thank goodness we did. it didn't work. After sending that one back and receiving another that stopped working after 5 uses. I called "customer services" and was informed it would have to be sent back for repair! They have now had the TV for 2 weeks, the customer service team leader promised me she would personally speed it up and call me on receipt of the… Read Full Review

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★★★★☆

“TV REPLACMENT”

Written on: 24/11/2014 by GiovaniChapman (1 review written)

I bought a tv that was good value for money which arrived within two days of purchase. on opening the box I discovered there was no stand to attach it to.Not believing that any company answers their emails quickly I googled the customer care phone number which was easily available.When I spoke to customer services the stand was delivered within four days and was also sent a portable dab radio for my inconvienience.After a few weeks the tv broke down (crashed on usb menu and stuck there).I… Read Full Review

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★☆☆☆☆

“Increase price mid transaction”

Written on: 13/09/2013

Going through the process of buying the Nexus 7 tablet yesterday priced at £119. Clicked "buy now", put through to PayPal and price immediately increased to £135 and Paypal declined payment. Contacted retailer via email who replied that it is a daily price and can change each day. However this increase happened in the middle of the day (not at the beginning or end)plus it was in the middle of the transaction. This just would not happen at the till of a Tesco supermarket, they would have to… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 05/07/2013 by jamilino (1 review written)

I bought a 42"Technika 3D TV from Tesco outlet,13 months later it stopped working(wouldn't turn on). Contacted Tesco and was informed that as the item was out of warranty, there was nothing they could do about it. Emailed them back stating sale of goods act and they replied saying they would happily give me an out of warranty repair. Returned item to them and waited and waited and waited. Five weeks and many emails later I was informed that the TV had suffered excessive screen damage and was… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 17/02/2013

Avoid avoid avoid don't waste your money. Things don't work and you get no refund avoid… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 02/11/2012 by oldmacam (1 review written)

I bought a "refurbished" Tom Tom sat-nav from them, at the end of August to use on a holiday in October. After using it for about 4 hours it stopped working. Tesco outlet customer service has been bad beyond belief. After ignoring emails from me they have offered to "repair" it, if I send it back to them. Won't do a refund as it is longer than 28 days since I bought it, even though it was obviously faulty when I got it. Be warned!… Read Full Review

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★★★★☆

“Great Service”

Written on: 13/05/2012

Was great service. Delivery was free and very fast… Read Full Review

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