Blackcircles.com Reviews

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Latest Reviews

★☆☆☆☆

“Not even open!”

Written on: 28/12/2021 by MichaelSalton (1 review written)

I highly recommended dash cars/ black circles to my friend. She turned up today for a pre booked appointment (as did others), only to find the place was closed. I know it is bank holiday BUT surely the management should spot that there were bookings and let the customers know that they were in fact closed. I feel so embarrassed that I recommended this company! My friend mrs burns wasted a great deal of time… Read Full Review

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★☆☆☆☆

“Missing tyres from black circles ”

Written on: 23/12/2021 by Matthew6592 (1 review written)

Missing tyres from black circles Ordered tyres from black circles on 20/12/21 selected date to be fitted today 23/12/21, on arrival to local fitting garage I was told that they had not received my tyres, phoned black circles to be told yes they was delivered on 22/12/21! After a few arguments with them, I wouldn’t normally argue but I had just spent £400 for 2 tyres that was missing, I received an email saying there’s a delay with the delivery and it had been rescheduled for 4/01/22. I can… Read Full Review

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★☆☆☆☆

“Awful experience from blackcircles.com”

Written on: 12/12/2021 by Lynettejusthatespoorservice (1 review written)

Iordered two avon car tyres mid week and was given the option of fitting at a local garage for the following saturday 10.00am. Received a message 2.30pm the day before fitting and was told the tyres won't be available for my appointed time and to pick a time from the middle of the next week. I booked for the following saturday 11th december 9.00am. I then looked at reviews and was horrified with what I read. I then sent black circles an email stating if the next appointment wasn't fulfilled I… Read Full Review

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★☆☆☆☆

“It's going downhill fast”

Written on: 05/12/2021

Ordered 2 tyres in black Friday sale for fitting on a Saturday (work commitments). I then get an email a day later saying Saturday isn't available pick the Friday or Monday. (No option to change garage etc and I need the tyres replacing) Tried calling for 2 hours and no answer. Tried the automated call back - no call back. Tried the live chat, went to support email Tried emailing - No reply even 4 days later Tried email complaint - no reply Tried calling the garage - can't do anything… Read Full Review

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★☆☆☆☆

“Selling out-of-stock products. Poor Customer Service”

Written on: 30/11/2021 by Justiceo85 (1 review written)

They oversell products & then try to offload what they actually have instock. Really bad service & actually bad VfM. Service agents don't know anything about tyres… Read Full Review

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★☆☆☆☆

“Horrendous”

Written on: 17/11/2021 by Rachid.E (1 review written)

2 Tyres were supposed to have been delivered yesterday, "customer service" (lacking in dignity & responsibility) responded by blaming the courier for the delay: I've yet to receive a relevant/ useful response. I've been waiting for over 2 hours for Blackcircles to trace the location of the Tyres- Nothing yet... Blackcircles isn't even worthy of 1 Star.. Update: Blackcircles claims that the order has been handed to a man: I don't know anyone of that name & none of my neighbours are called… Read Full Review

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★☆☆☆☆

“No tyres, no money, no refund, no response. got my...”

Written on: 13/11/2021 by AlexzanderMacMillan78 (1 review written)

No tyres, no money, no refund, no response. got my money back off the bank like… Read Full Review

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★☆☆☆☆

“Zero Customer Service and No Tyres”

Written on: 09/09/2021 by Lee193 (1 review written)

Bought a Tyre and went to have it fitted. Garage has no tyre delivered and Blackcircles.com have withdrawn their telephone lines so you cant get in touch. After 3 days no response to 9 emails. Disgusting behaviour and you should be ashamed of yourselves. No way to get a refund either… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Last minute let down..”

Written on: 04/08/2020 by tjharris (7 reviews written)

Great price, ordered, confirmed, booked in and then an email 3 days later & just before the end of the day to say can't install for the booked time and may be another 3 days. Phone lines too busy and therefore have gone elsewhere. Following the call they are clearly selling stock they don't have!! Be warned if you need to rely on them… Read Full Review

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★☆☆☆☆

“Over 8 days late, difficult to understand call centre,”

Written on: 21/05/2020 by Shiggers (1 review written)

Last week. First pair of tyres 2 days late. No notification. This week. 2nd set of tyres now 8 days late. Again no notification. Contact on both occasions made to Indian call centre where operatives were polite but very difficult to understand. Blaming Corona but I am not having issues elsewhere. After promised calls that never happened and the promised deadline of last Friday passed I was promised that the tyres would arrive yeaterday (Wednesday) or today, that would be 8 days after the… Read Full Review

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★☆☆☆☆

“Didn't change vales”

Written on: 05/02/2019 by Stewart283 (1 review written)

I had four Michelin tyres fitted at a Premier Garage. All seemed fine. It wasn't until next day when one of the tyre pressures was noticeably low. On checking I realised they hadn't bothered to replace any of the valves. I knew I had a leaky valve on that wheel but I had payed for replacement valves, balance and fit in my contract with black circles. It's actually quite fraudulent charging for items not fitted… Read Full Review

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★☆☆☆☆

“Terrible service, shall avoid in future”

Written on: 06/09/2017 by GregNewcastle (1 review written)

Terrible service. Took my money, sent me 1 email saying expected delivery was on the Monday (ordered Wednesday) which I was happy with as someone would be in to sign for the tyre, Monday came I didn't receive any dispatch email, so I contacted Black Circles and they said the courier had tried for delivery on 2 occasions and left a card! That's news to me as I hadn't had any contact or card from anyone! So I contacted Black Circles again, I received a refund (£11.50) for my delivery and… Read Full Review

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★☆☆☆☆

“Can't even balance wheels properly ”

Written on: 20/03/2017 by reBryant216 (1 review written)

Bought 4 new Goodyear Tyres, got them fitted at Silverburn pit stop, my suspicion was that they did not balance the wheels properly, as the car handling and comfort was badly affected, even after the tyres were "worn in" after 500 miles. Beforehand, the budget tyres ride better. I was curious to find out if the wheel balance was out, so I went to another garage to get the tyres re-balanced properly at my own cost. After the wheels were balanced by a proper garage, the car now rides butter… Read Full Review

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★★☆☆☆

“Value tyres - Sunew YS112”

Written on: 04/08/2016 by Dalton246 (1 review written)

Had 2 Value Tyres fitted to my Mondeo. Service was great but on checking reviews for the tyres fitted (Sunew YS112), the reviews I found indicated these tyres are deathtraps (walls delaminating after 2000 miles, tyres suddenly failing completely at speed and grip in the wet to be unbelievably poor - this seems to be a common problem with Sunew tyres). Contacted Blackcircles and although they responded to my queries, the best they could come up with was to get in touch if I experienced any… Read Full Review

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★☆☆☆☆

“Poor Service, Poor Customer Care - They don't give a hoot”

Written on: 15/07/2016 by AnonTV (1 review written)

Tyres not delivered on time; no notification of their delay (which meant I had to change my whole day / cancel meetings, etc); we chased them all the time and their customer care (in dealing with my complaint afterwards) just shocking. They just don't care. Really disappointed in their approach… Read Full Review

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★☆☆☆☆

“Never again! Dishonest, unreliable. ”

Written on: 27/06/2016 by TiredRus (2 reviews written)

Gave me a date to book my car in and then they said no, it will be the next day and then the next. This went on for four days!! and guess what? I've had no phone call or emails and I'm still waiting and no MOT on my car. … Read Full Review

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★☆☆☆☆

“Never again! Dishonest, unreliable. ”

Written on: 27/06/2016 by TiredRus (2 reviews written)

Gave me a date to book my car in and then they said no, it will be the next day and then the next. This went on for four days!! and guess what? I've had no phone call or emails and I'm still waiting and no MOT on my car. … Read Full Review

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★☆☆☆☆

“Big let down”

Written on: 30/12/2015 by Perez1968 (1 review written)

They just rang to say their premier garage has over booked and the next date is a week later. I explained I ordered 3 days ago and my money had come out of the bank. My car is due for MOT is 2 days and I need the 4 tyres. Nothing they can do as its now too late to send to another garage in time. Refund will be in 3 - 5 days so buying 4 new tyres from a reputable company is going to hit my bank account hard if I'm going to get an MOT. Customer service is non existent. Having the option to book a… Read Full Review

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Tiredrus's Comment

Written on: 27/06/2016

They did EXACTLY the same to me. Never again!!

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★☆☆☆☆

“Kept Locking Wheel Nut Case + Wheel Nut Covers”

Written on: 06/11/2015

Took my car to the Black Circles Tesco Extra fitting centre in Handforth believing that I'd get a better service than going to one of the other affiliated garages. The other benefit was that they were open until late which meant I could go after work to get the tyres fitted. That was about as good as it got because it wasn't until a couple of weeks later that I realised that the Vauxhall locking wheel nut case that came with the car was missing, with the locking wheel nut left in the glovebox… Read Full Review

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★☆☆☆☆

“Failed to supply tyres. Sourced a temporary and made...”

Written on: 30/06/2015 by tuthai (1 review written)

I was telephoned around 4.30pm the day before a fitting of 4 premium GoodYear to say my tyres were not ready. Extremely late notice and very unprofessional and considering I needed the vehicle for a house move that day it was a big problem. I was told that the garage designated to fit the tyres (London & Surrey Cars in Kingston upon Thames) would contact me and either fix the puncture or fit a temporary tyre. I was then called me the same evening and said it was all sorted and I would be on… Read Full Review

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