Van Meuwen Reviews - www.vanmeuwen.com

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Latest Reviews

★☆☆☆☆

“Never Again”

Written on: 12/10/2017 by RigobertoMcDowell (1 review written)

4 emails ignored, telephone numbers state disconnected. No goods - just not interested… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 24/05/2017 by MaevePhillips (1 review written)

I ordered 144 summer bedding plugs, waited quite a while, then the postman brought them in to me, he had found them on my drive where the yodel driver had thrown them over a five barred gate. I eventually got on to customer service ( long wait) they promised a new batch sent by a different carrier.The new batch arrived today I found them this morning on my drive where the yodel driver had thrown them again. at the gate there is an intercom and a door bell to attract our attention. they choose… Read Full Review

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★☆☆☆☆

“Consistently poor customer service”

Written on: 15/05/2017 by Raelynn71 (1 review written)

I recently ordered some plants from Van Meuwen (in March 2017) which were scheduled for delivery by the end of May. On 28 April while en route to a planned Holiday I received an email to say that the plants had been dispatched and would arrive in approx 4 days time - a full month before I had expected them! I called them to explain that I would not be home until Saturday May 6 and requested that they hold the dispatch until the middle of the week 1-5 May. The lady I spoke with said that… Read Full Review

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★☆☆☆☆

“Dreadful ”

Written on: 10/05/2017 by Gouldianbird (1 review written)

I wish I had read reviews before I ordered from this company.I ordered quite a few bedding plugs which all arrived later than stated and were dreadful,Tiny , yellow leaves ,and damaged they looked as if they had been germinated and sent straight out.The only response to repeated complaints was we will send replacement plants,which when they arrived had been in the post for 7 days and even worse than the original I would avoid this company like the plague… Read Full Review

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★☆☆☆☆

“Plug plant purchase”

Written on: 06/05/2017 by 88Hanley (1 review written)

I recently ordered the summer bedding plug plants, however when the plants arrived they were the wrong ones (rather boring mix of begonias and petunias). When I spoke to an advisor (after a long wait) I was not given any proper explanation. I was told someone would ring me back, however no one did (although later told they had tried - but not left a message). I am waiting for a refund. The advisor was fairly offhand and unprofessional. I will not be using this company again. … Read Full Review

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★☆☆☆☆

“Never Again!”

Written on: 26/04/2017 by Santiagov337 (1 review written)

Dreadful Company ... No response to complaints of 2 lots of plug plants arriving in dying state. Seem to post out before weekends and one lot before Easter Bank Holiday ..? All little plugs were wet and slimy with leaves stuck to cardboard. No response to messages .. even one on Facebook?! Phoning waste of time as was left hanging for 0ver 15 minutes with no info on where you are in line etc! I am well out of pocket ... Be surprised if this company survives much longer ..Very Unhappy First… Read Full Review

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Ssddjj's Comment

Written on: 09/05/2017

This is exactly what happened to me. If you view your order history online and then click View Order Details, then click I have a query with this item, click Select Option on the right side of the screen and then click Product damaged on arrival and fill in the details of the damage in the big box in the middle of the screen. Afterwards click the red button labeled Send to our customer care team on the right of the screen. My original order and two replacement orders have arrived in the same bad state. I have complained as above each time and got a response in about a week stating they will replace the plants. It then takes at least 3 weeks for the plants to arrive. In my last complaint I have asked for a voucher instead as I have seen another review that says they don't give refunds. I shall wait to see if I get a voucher this time.

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★☆☆☆☆

“Awful plant awful service”

Written on: 31/03/2017 by Iddydod (1 review written)

Ordered a standard magnolia looking wonderful in the advert in tv paper. When it arrived looked like a stick. I contacted and they said give it six months and it will be fine. Six month later still a misshapen stick,not a standard just a half dead badly shaped magnolia. No resemblance to advert. Constant emails trying to get a refund studiously ignored.Dreadful firm… Read Full Review

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★★☆☆☆

“Poor quality control”

Written on: 22/09/2016 by Strawhead (1 review written)

Ordered and received plants very quickly, unfortunately half were dead/rotten. Complained to VM and received immediate reply full of apologies and promise to replace plants .Received replacement plants, but unfortunately quality was as before. Complained to V M and received same apology and statement about their commitment to quality and refund. The plants in both cases were only in post for two days so must have been despatched in poor condition.Such a shame as I have used VM for years and… Read Full Review

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★☆☆☆☆

“discusting”

Written on: 11/09/2016 by KaseyHastings327 (1 review written)

lavender plants from groupon took 8days to come had been packed 4 days before I received them they were dead and you could not tell what they were suppose to be so small will never buy from this company again… Read Full Review

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★☆☆☆☆

“late delivery terrible quality”

Written on: 11/08/2016

Ordered selections of plants for 60th birthday. Came 6 weeks later, boxed and taped up with no air holes. Condition was pathetic, advised customer services, who said they would replace - have not heard since. Sadly all plants will be thrown away. Will I get a refund? Would never use again or recommend - terrible service… Read Full Review

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★☆☆☆☆

“The customer is never right”

Written on: 13/07/2016 by dlPennington21 (1 review written)

Where do you start with a company that thinks it knows better than its clients...? I order a series on plug plants and grasses. They turn up as expected from a timing perspective, but in general, they are bashed, unleashing and tired. Hey ho...move on! Then, the two large plant grasses I ordered arrive..the ones I have been waiting for. And they are absolutely tiny! I paid for large...I want large. There's a mass produced note stuck in the box stating they could not provide the plants ordered… Read Full Review

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★☆☆☆☆

“Poor quality”

Written on: 30/05/2016 by Yael1953 (1 review written)

It took 6 days for my plants to arrive once they had been posted. It was during the very warm weather we had in the middle of June, they were bone dry with yellow leaves and broken stems. I have contacted Van Meuwen and they haven't bothered to reply to me. Very Disappointed with them as a company. Won't be using them again… Read Full Review

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★☆☆☆☆

“Very poor quality = very disappointed”

Written on: 20/05/2016 by Taraskye (1 review written)

Trying to establish a new garden I came across by chance Van Meuwen and proceeded to purchase a selection of plants, I am still waiting for one plant which is promised before the end of May and up until my last delivery I have been underwhelmed. I received geranium plugs - that were yellow unhealthy and poor quality. I have emailed twice attaching images of the product and requesting a refund - guess what still waiting The plants I have bought from a local supermarket are far superior to the… Read Full Review

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★☆☆☆☆

“Poor customer Service”

Written on: 17/05/2016

Out of 20 lily bulbs delivered last November only 6 have grown. I have written a letter,tried to telephone, and tried to e-mail to complain I have had no acknowledgement from this company at all. I am disgusted with their so called customer service., and embarrassed as this was a gift to a… Read Full Review

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★☆☆☆☆

“From terrible to horrendous.”

Written on: 14/05/2016 by TheVegMan (1 review written)

Ordered plants in June 2015, finally received on Friday 13th May 2016 after a number of promised delivery dates. Plants arrived in a box far too large and were just loose in the bottom of the box! Plants in a terrible condition and with the trauma of being, what appeared to be, just thrown into the box I do not expect any to survive. Complained to Van Meuwen and they have refunded my money - yet to be confirmed. Their parting words (via Facebook) was that this is a rare occurrence - I do not… Read Full Review

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★☆☆☆☆

“Beware poor substitutes!”

Written on: 22/04/2016 by 403Walsh (1 review written)

Received special offer 72 plants. Only 3 of original list included, others rubbishy substitutes and not even as stated on printed label included on the tray. Do not waste your money with this firm… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 11/11/2015 by Stevensontr1973 (1 review written)

Having read the reviews I was dubious about purchasing from Van Meuwen (via Groupon). However I was very pleasantly surprised at the excellent customer service I received. Not only did they respond very quickly to emails, they did not quibble at all when I was not satisfied with the plants and they immediately offered me a full refund. In addition, as I had purchased the plants through Groupon and it was Groupon who had to refund the money – but they were not responding to any emails, Van… Read Full Review

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★☆☆☆☆

“Should be closed down”

Written on: 21/06/2015

Ordered about £40 worth of plants online. The order appeared to go through. But no confirmation of order. No plants. Emailed to chase them, no reply. Chased them again, no reply. Checked my card, no transaction. Concluded they had a rubbish website and didn't want to make a sale via email. A thoroughly unprofessional, unresponsive and unengaged company. I can only think the few positive reviews here are by their own staff!… Read Full Review

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★☆☆☆☆

“Rubbish customer service”

Written on: 16/06/2015 by Maximusm1968 (1 review written)

I ordered Strawberry "Mount Everest" plants on 1st May 2015 and expected delivery in a few days. After three weeks I decided to give a gentle chaser. Don't bother, you can't get through on the phone! So I sent an email and eventually got a reply that they were out of stock and delivery would be a few weeks. At that point I decided to instruct Van Meuwen to cancel my order and refund my money and that is when they went deaf! Out of the blue, I received a letter from them telling me delivery was… Read Full Review

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★☆☆☆☆

“Terrible after sales”

Written on: 13/06/2015 by carlthebaggie60 (2 reviews written)

I bought some plants from Van Meuwen last year no problem.This year what a load of rubbish. I paid nearly £20 for.Bare roots missing and what seemed like half a pickled onion.Same useless e-mail reply.Never again… Read Full Review

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