Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.6 / 5
14% of users recommend this
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Latest Reviews

★☆☆☆☆

“One star rating because not possible to give zero”

Written on: 16/08/2018 by sisgb (3 reviews written)

DONT GO NEAR THIS COMPANY. Dying plants sent, when complained, replace them with completely DEAD ones. Then refused to answer emails. Intnding to take them to the small claims court… Read Full Review

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★☆☆☆☆

“Plant dead”

Written on: 20/07/2018 by Angeline247 (1 review written)

The box was damaged and stuck up with celotape, the plant was dead. Delivery took ages after ordering. I will never use this company again… Read Full Review

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★☆☆☆☆

“NO HOPE BUY FROM GARDEN CENTRE”

Written on: 10/07/2018 by ZoieDunn (1 review written)

Well i bought 4 apple trees bare root and one bi ho acer they arrived fast the fruit trees are fine but not acer after waiting sixty days for it to get leaves on as it was a bare root and logging a complaint still no news on. There five years gaurantee its not worth the paper its written on shame as if they were up to scratch i would buy more stuff but im afraid no there web site is bad no telephone number to contact only a stupid form and you dont no if that is being looked at its… Read Full Review

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★☆☆☆☆

“Awful, don’t use”

Written on: 04/07/2018 by Carolyns379 (1 review written)

Order took weeks to arrive, I emailed to change the order and remove a few items but this was ignored and no one ever replied. And half the plants were in poor condition and died! Just awful, will not use again… Read Full Review

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★☆☆☆☆

“Wouldn't even buy rocks from them”

Written on: 29/06/2018 by Kotsos24 (1 review written)

Lost the first order, forcibly sent it again even though i told them to cancel. Didn't update a new tracking number, blocked me from commenting on facebook even though i have never insulted or lied. And they are using myhermes the worst delivery company, they didn't even bother to send the second order through royal mail or someone trustworthy and fast. One month and a half and order not here.  Does a lawyer have to step in here? And it's not the money it's the principle… Read Full Review

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★☆☆☆☆

“Appalling, insulting company. Do not go near!”

Written on: 27/06/2018 by 129West (1 review written)

Do not under any circumstances buy from Gardening Express. They falsely advertised olive trees and arrived as young plants rather than fully grown trees. There is no one to speak to in customer service and they took several days to respond. There was no apology and I now need to spend a fortune returning them… Read Full Review

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★☆☆☆☆

“Appalling service, substandard plants”

Written on: 25/06/2018 by Colbyk83 (1 review written)

After waiting the best part of three weeks for my £82 order, it arrived last Saturday in an appalling condition. Two of the boxes looked like they had been run over. I immediately took several photos and emailed Gardening Express through their website. You can't get through to them on the phone. After hearing nothing for about a week I messaged via Facebook. What I got back today was their standard reply saying I had to return the plants at MY expense so they could inspect them. The packaging… Read Full Review

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★☆☆☆☆

“I ordered and paid for some plants from this company...”

Written on: 21/06/2018 by Rah60 (1 review written)

I ordered and paid for some plants from this company on may 2nd 2018. I have not received that order. I have sent 11 emails and 4 messages via facebook. I have never received a response. They cop out by stating that the new GDPR Rules prevent them having a phone contact line. PLEASE BE WARNED THEY WILL TAKE YOUR MONEY AND NOT PROVIDE THE GOODS. I have taken this to trading standards. I am not even going to rate any of their service with 1 star because they deserve far less than that. I… Read Full Review

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★☆☆☆☆

“AVOID, PLANTS DEAD ON ARRIVAL. 20 DAYS FROM SHIPPING DATE”

Written on: 19/06/2018 by Pollardqt329 (1 review written)

Ordered 10 laurel trees, arrived 1 stick of shrivelled plant and leaves fallen off. Absolutely disgusting, avoid at all costs… Read Full Review

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★☆☆☆☆

“Weeks to deliver sickly plants not as described no refunds”

Written on: 16/06/2018 by BeatricePotter (2 reviews written)

DO NOT ORDER FROM THIS COMPANY! I ordered £123.66 worth of plants including Adams Laburnum - Laburnocytisus adamii - 120-150cm Heavy Grade Young Tree - what I got was a 76cm unhealthy plant for £19.99. Can't even tell its a Laburnum. Also got a twisted horrible looking Red Acer I paid £39.99 with 2 bare twigs and a small tuff of red leaves at the top. Never seen such terrible plants. Company has ignored all my emails about this and won't refund. They don't have any form of customer service… Read Full Review

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★☆☆☆☆

“Absolutely Terrible”

Written on: 16/06/2018 by 1991pep (1 review written)

Order placed on 29/05/18 and finally arrived today. Contacted them 3 times with no response. Ordered 3 tutti fruiti luppins, all pretty much dead and concerned as the labels say blue, white and pink so I don’t expect them to be what I ordered if they come back to life next year. Also ordered a lavender plant which is also pretty much dead. They even put the bulbs I ordered on top of it damaging it even more. Absolutely disappointed with this company and would definitely never order from them… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 15/06/2018 by kbwest (1 review written)

My plants took ages to arrive, were 30% dead foliage, a dried out dust ball of a root, and a bashed in box.Will never use again… Read Full Review

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★☆☆☆☆

“No star rating is more deserving”

Written on: 07/06/2018 by lbartdeco51 (1 review written)

I can only fully agree with the other negative reviews sent in by customers. The fact they call themselves gardening express is in itself a joke. My order took 19 days to arrive and surprise, surprise, the three plants were damaged, when I complained to G.E. they replyed with an automated answer stateing they are dealing with it. I’ve waited a further 2weeks for them to get back to me on the issue without success. By all accounts this company has been offering a lousy service for years and… Read Full Review

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★☆☆☆☆

“Delays and non-existent customer services”

Written on: 03/06/2018 by Bobgrizzly (1 review written)

The marketing emails with beautiful photos and tantalising special offers are inviting for sure but I regret ever buying from them. Have been waiting over a month for latest order. I made the mistake of ordering this lot before the last delivery arrived. That took 3 weeks. Impossible to speak to Customer Services, emails are ignored or you get an automated reply promising contact within a few days, which is a story. To make it worse, I cannot log in to track the progress as I am told my email… Read Full Review

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★☆☆☆☆

“Misleading”

Written on: 01/06/2018 by Teejay2025 (1 review written)

I ordered 4 items on 9/5/2018 it took 3 weeks to receive my last item classed as a specimen fragrant evergreen star jasmine at £49.99 which was about 100cm high which had been topped up with 2 inches of fresh compost showing a root ball smaller which looks like the cheaper plant at £29.I have now looked at two online sellers and at the same price £49.99 but are between 200 and 250 cm high now these are specimens.Do not buy from gardening express because they a are over charging prices. … Read Full Review

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★☆☆☆☆

“Winter will arrive before my plants”

Written on: 31/05/2018 by robberyrob (1 review written)

Ordered plants 15th April, plants arrived 30th May. Tried to contact via email and twitter but got auto reply that in busy periods!!!! to ring them to complain cost 7p per minute!! Thought winter would arrive before plants! Was told they would email when plants were shipped. Plants arrived today looking a little sorry for themselves but my account still says awaiting shipment...Joke of a company… Read Full Review

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★☆☆☆☆

“Worst specimen of a lilac tree ”

Written on: 30/05/2018 by McCulloughkr117 (1 review written)

Poor quality plant and even worse customer service - do not be fooled into buying plants from this company YOU WILL BE DISAPPOINTED… Read Full Review

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★☆☆☆☆

“Totally shocked by this rogue trader”

Written on: 22/05/2018 by bncoxuk (3 reviews written)

This is totally a rogue trader which must be investigated by the UK authorities for its poor products and poor services. For anyone who was a victim of this trader, you can have three ways to escalate the issue by reporting to authorities for investigation: 1) Action Fraud 2) Trading Standards of Essex County Council 3) Citizens Advice If you search the owner of this company, you can see he has 9 active directorships. No one knows what is his purpose of registering so many different… Read Full Review

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★☆☆☆☆

“Dreadful service.not answering the calls,canceling order ”

Written on: 22/05/2018

My order cancelled without informing me of the reason why.Not answering the phone calls,not explaining the reason why.None of this good for the business… Read Full Review

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★☆☆☆☆

“Sent x 2 dead trees”

Written on: 22/05/2018 by Lacroix22 (1 review written)

After a few months as no one ever answered the phone. They said I had to send the 2 trees back at my own expense and I could not get a box big enough so gave up. In the end bought 4 trees and only 1 alive… Read Full Review

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