Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Very poor quality plants”

Written on: 18/02/2020 by PlantLover999 (1 review written)

I was disappointed with the quality of the Michelia Magnolia Fairy White which had obviously had it's main stem snapped off before dispatch, had few leaves for an evergreen on a straggly bare stem with a some sickly yellowish/green leaves on the end, some of which had insect damage.. Very poor quality for £14.97 and no one would have bought it at a garden centre. Their response to my complaint? "I can assure you that your Magnolia is very much alive...." so being alive is their plant quality… Read Full Review

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★☆☆☆☆

“Misleading photos you don’t get what you see! ”

Written on: 10/12/2019 by jeanylock (0 reviews written)

So disappointed with my Buxton Pyramids! They look nothing like the photo! Very difficult to contact anyone, Only a chat line and they make it difficult to return and very costly. Would not use again. Wish I had read reviews before ordering!!… Read Full Review

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★☆☆☆☆

“Premium Holly Trees”

Written on: 26/11/2019 by Spangle8 (1 review written)

Ordered premium Holly trees which were described beautifully & looked lovely and was so disappointed as they arrived sparse & tiny and bent in tickets misshapen baskets. They did not match their description and the company is hard to contact and difficult to deal if there is a problem. I won't use again!… Read Full Review

Spangle8's Response to Spangle8's Review

Written on: 29/11/2019

I have now been trying to
Log into my account as the other bush I ordered has no name on it or care instructions & looks very sad so need to re cap on what was ordered ..Gardening Express appears to have now blocked me from the account I set up so I'm unsble to find name of other poorly plant. I believe this site is no more than a sham

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★★★★☆

“Brilliant plants, well packed and good value”

Written on: 10/11/2019 by Babilugs (1 review written)

After seeing all the bad reviews on here I felt I had to redress the balance somewhat. Over the last 3 years or more, I have bought countless plants from Gardening Express for my own garden and my daughters. Only one package was not of the usual quality, but the plants have survived with some TLC. All the other plants have been brilliant. I notice some of the reviews mention Hermes. Their delivery drivers are somewhat erratic, some are good, some don’t care at all. But if it’s because of… Read Full Review

Spangle8's Response to Babilugs's Review

Written on: 29/11/2019

You must be family!

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★☆☆☆☆

“The worst ”

Written on: 07/11/2019 by JohnCrole1 (1 review written)

Ordered a £25 plant on their website. A few days later, I get an email saying my purchase has been safely delivered... I get home to no parcel. No card from Hermes either. Inspecting the delivery email again, it says the parcel was left "safely in the outbuilding", which I found strange because, well, there's no "outbuilding" - this is London, the outbuilding is the pavement. It is impossible to get in touch with Hermes, unless you've made a purchase directly from their website. In any other… Read Full Review

Spangle8's Response to JohnCrole1's Review

Written on: 29/11/2019

Completely sympathise and agree
I have never encountered such aggravation from a website designed to make life simpler. A web scandal

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★☆☆☆☆

“Gosh wish I checked these reviews before I purchased .”

Written on: 29/10/2019 by Dutchlad35 (1 review written)

Shame I can’t add photos, to this review . Misleading approach to selling . Pics on website , are what you might get next spring . They do offer a refund, but expect you to organise and pay for return postage… Read Full Review

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★★★★★

“Amazing quality plants at excellent prices”

Written on: 26/10/2019 by Shuk (1 review written)

I am shocked at all the negative reviews. I have bought 20 plants from Gardening Express in the last few months and the quality is amazing… Read Full Review

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★☆☆☆☆

“Misleading!!!”

Written on: 12/09/2019 by Kashw141 (1 review written)

I wish I checked out the reviews before I ordered!! As another review stated- dianthus in bud and bloom I receive these completely cut back (the other review in mid August said the same so it’s an old trick! You can still buy dianthus in bloom so I’m appalled at the plain deception!!) other plants in poor condition and not well established- complete opposite to statements on website!! I will not even bother to return these as according to other reviews waste of time and money... I feel the… Read Full Review

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★☆☆☆☆

“Disgraceful service. ”

Written on: 09/09/2019 by Michael.buglass (1 review written)

Where do I start with this bunch of jokers?! Do yourself a favour and stear well clear of this company, it isn't work the risk… Read Full Review

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★☆☆☆☆

“Lemon tree”

Written on: 05/09/2019 by Sunshin4 (1 review written)

I waited for the lemon tree for 3 weeks. Eventually it arrived in an apalling state: lots of leaves missing, broken, most of the leaves yellow and dried up, leafless in the middle, scale insects on on the leaves etc. No telephone number to contact. Enormous disappointment. Do not buy from this company! They take your money and send you a half dead and diseased plant. The worst I have ever experienced with any mail Order. 1 star is too much… Read Full Review

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★☆☆☆☆

“Shocking pants and service”

Written on: 15/08/2019 by Nev65 (1 review written)

After waiting almost 3 weeks the plants arrived Hebe rhubarb and custard covered in black spot on the few leaves approx 50pwrcent of the lant that remained over the next few days the plant shed nearly all leaves .. binned it 2 x dianthus sweet lips advertised in smothered Full bud both plants had been heavily cut back and resembled small tufts of dying grass not a bud in sight ...binned them Pieris little Heath vet straggly spindly plant 3 stems and nearly as many leaves.. binned it These… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 14/08/2019 by PeterJohns6363 (1 review written)

Bought two plants from these people. One never showed any sign of life, the other died shortly afterwards. I complained. Was told to send pictures which I did. Then I was asked to return plants (at my own expense). They would inspect them and if they deemed that the plants were dead and that not caused by my negligence, they would replace them - provided I paid for the p&p!! Look at their Twitter account - thousands of followers, never any comments/likes. They delete anything they don’t like… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 26/07/2019 by carters118 (1 review written)

Absolute joke of a company with zero morals. AVOID! I ordered my mum 2 plants for her birthday. It took 2 weeks for them to arrive. The box was bashed up and the plants, 1 in particular, was dying and wilted. My mum who's a very keen gardener has said they're beyond salvage. You can't phone this company (alarm bells) but I managed to contact them via chat. I sent pictures and this was their reply (below). I order plants for my mum every year and the state these were in is nothing I've ever… Read Full Review

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★☆☆☆☆

“Wrong plants and poor plants poor customer service ”

Written on: 16/07/2019 by Carlm224 (1 review written)

Never ever buy from this horrible company the we get are not the plants that describe in the website. Ordered mixed colours saxifraga received all white ones in poor condition. Refusing to issue a refund… Read Full Review

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★☆☆☆☆

“Bad delivery and dodgy plants ”

Written on: 22/06/2019 by McBridery204 (1 review written)

Really bad customer service and even worse delivery by Hermes .... some plants ok, other pls ta destroyed . I would avoid ! It seems to get steadily worse and no contact whatsoever to explain the problem… Read Full Review

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★☆☆☆☆

“Abhorrent plants nd company”

Written on: 20/06/2019 by RileyKeith (1 review written)

Paid over 131 pounds for 2 buddlias, one Holly and a few small rockery plants. The buddlias , 80 for the two, were sticks with a few wilting leaves on. One has something eating those. No way were they SHRUBS OF ANY QUALITY. the top was broken off and I attached photographs and sent my dismay in an email only to be told that their nursery manager had looked at them and they would be expected to look like that but would bloom into full health when in the soil. It didn't come to friUition. They… Read Full Review

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★☆☆☆☆

“Ordered plants but they sent completely the wrong...”

Written on: 14/06/2019 by Brisap283 (1 review written)

Ordered plants but they sent completely the wrong ones. Then no way of getting hold of them to discuss their mistake. This business has no customer service ethos. Do not use under any circumstances… Read Full Review

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★☆☆☆☆

“Bad qualify plants; rubbish customer service”

Written on: 13/06/2019 by 147Romero (1 review written)

My plants arrived in bad condition and have since died. There is no telephone number for customer services and all complaints go through a system which is really poor. They fail to respond or half respond. When finally they agreed to give me money back they only refund part. This is a painful, long winded, repetitive frustrating process DO MOT USE THIS COMPANY!… Read Full Review

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★☆☆☆☆

“GET YOUR BANK TO DO CHARGEBACK”

Written on: 10/06/2019 by KileyBlackburn (1 review written)

Ordered £150 worth of plants. 4 plants missing from order and those that arrived were not worth the money. All correspondence totally ignored. Reported to my bank and they have done a chargeback refunding me for the missing items. This soon got Gardening Express to reply and attempt to rectify my complaint. DO NOT USE THIS COMPANY. They will take your money and provide rubbish or nothing in return. Better to visit your local garden centre—- at least you can see what you’re buying… Read Full Review

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★☆☆☆☆

“Slow dispatch, plants broken, complaint ignored”

Written on: 08/06/2019 by beckydale (1 review written)

Slow to dispatch, took over a week. Recieved email saying they had been dispatched, checked tracking but courier said hadn't been recieved from Gardening Express. Stayed like this for a couple of days, so clearly weren't dispatched when they said they were. Plants arrived broken in several places. Complained and got no response. Terrible service. Would not use again. Would and recommend… Read Full Review

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