Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Terrible ”

Written on: 25/07/2021 by Lamontln434 (1 review written)

Be careful before you buy from here. There is no customer support number, no email support and only thing is through their chat service on their site. You need to wait hours before someone replies your queries. 15 days passed and still no sign of any delivery of my plant I ordered online. They keep on promising it will be sent. Don't waste your money. They claim to be very busy, God knows if that's true. Stay away… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 12/07/2021 by Blackwellao215 (1 review written)

Gardening Express is an absolutely appalling company. I paid £199.99 for a mature magnolia tree on 30th May and the money was taken from my bank account on 1st June. When I ordered the tree the website gave a 3-5 day delivery time but the tree wasn’t delivered until 21st June and was in a terrible condition. Gardening Express agreed that the tree was damaged in transit but are refusing to give me a refund unless I return the tree at my own cost. I have explained to them that they are… Read Full Review

Brianpat73's Comment

Written on: 25/07/2021

I can understand your pain as I have also gone through same pain. Cheaters.

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★☆☆☆☆

“A total sham! Their guarantee is worthless, they do...”

Written on: 08/07/2021 by Maggiem53 (1 review written)

A total sham! Their guarantee is worthless, they do not take phonecalls, they do not answer emails, they ignore complaints. They shouldn't be allowed to trade. I ordered a shrub from Gardening Express in Feb 2021, described by them as 'established and bushy'. I got a twig 7" tall with 3 spindly 'branches'. I complained immediately and was told to give it time, it would thrive come spring. It did not thrive, it languished and slowly died. I sent many emails with photos but they ignore them… Read Full Review

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★☆☆☆☆

“Avoid Like The Plague!”

Written on: 19/06/2021 by bruceamc (1 review written)

AVOID THIS OUTFIT LIKE THE PLAGUE! My wife paid the princely sum of £28.96p for a GIANT Hydrangea. A TINY plant upside down in a GIANT and damaged box arrived via Hermes. We rejected the delivery and then discovered that this so-called reputable company doesn't provide any phone numbers at all for customer support and your only hope of obtaining any kind of post-sale communication or a refund is by jumping through a covoluted myriad number of hoops. We then read countless negative and… Read Full Review

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★★★★☆

“Lovely healthy lemon scented Cypress topiary”

Written on: 17/06/2021 by Allydi08 (1 review written)

I ordered 2 Cypress topiaries from Gardening Express and only read the terrible reviews when a friend said I would probably have wasted my money, almost £90 as they have an horrendous reputation. The plants arrived today. I was dreading opening the box, expecting to find 2 half dead plants! What a lovely surprise, both plants very healthy and in good condition. The beautiful lemon scent was amazing. They are not shaped exactly as in the photographs on site, but they were less than half the… Read Full Review

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★☆☆☆☆

“not as Advertised - Awful returns policy”

Written on: 20/05/2021 by davidm98765t (1 review written)

The picture on the website does not accurately represent what they are selling, This is misleading and factual inaccurate. Not as advertised, and awful returns policy where you have to pay for returning when Never use again - support your local garden centre instead… Read Full Review

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★☆☆☆☆

“Awful, avoid”

Written on: 23/04/2021 by JohanKendall158 (1 review written)

We bought several plants, some arrived in bad state, some where ok, the problem is that any come back to Gardening Express results in no resolution, they continually fob you off with your complaint saying you are important customer to them but nothing actually gets resolved. We have managed to save two plants which came root ball all out of its container, we have not been able to save two cordyline plants which were £42 each, the leaves brown and dead, clearly left their warehouse in that… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 07/03/2021

A year on from ordering I am still trying to get resolution to a complaint for 75 quids worth of damaged and dead plants that arrived all shoved on top of each other in one box. "Ticket" complaint system is a joke - over the year I have had a few replies saying be patient someone will get back to you... then nothing and they close the ticket. I keep re opening to no avail. They are happy to take your money but refuse to listen to complaints, and pretend they cant contact you any other way. I… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 19/12/2020 by dkWilloughby315 (1 review written)

Made multiple orders. Shipped dead plants, wrong plants, and inferior/damaged plants. Refuse to respond to any requests for action via email and company website tickets. In fact, the tickets are simply closed without reply. It should be halted from trading… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 06/10/2020 by chrisdrew (1 review written)

AVOID...AVOID...AVOID. Sent me dead and dying plants, so as required by them, I raised a ticket of complaint & sent it with the required photo evidence. Ticket was acknowledged & said a team adviser was dealing with it. Ticket was never updated & NO contact or explanation was given before they just closed the ticket. I tried giving them the benefit of doubt in these covid times with 3 more tickets raised, but every one of them was treated in exactly the same way..... totally ignored and closed… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 05/09/2020 by Pawsey (1 review written)

Ordered twice from this company but several years apart. Zero customer service both times; Both orders were for, what they were selling as ;established shrubs. Both orders arrived in a very poor state and it was clear that they the plants hadn’t been looked after whilst they were maturing. Not only were they poorly but they had hardly any leaves in them (both bought in season) and looked like someone had dumped twigs in a pot and added a bit of soil. The packaging was below standard - pots… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 01/09/2020 by ucGraham152 (1 review written)

This company is dreadful and my advice would be to avoid at all costs. I would have given NO stars if I could. Order took almost 3 months to arrive and most of the plants were dead or dying. Numerous contacts on website and finally by letter have been completely ignored ( i sent photos to them) . Customer service is non existent. Took my money as soon as order was made of course. This has to be the worst web based company i have ever had to deal with. I really don’t understand how they are… Read Full Review

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★☆☆☆☆

“damaged plant”

Written on: 29/08/2020 by Sarahw337 (1 review written)

Avoid like the plague spent over £40 on a large plant after waiting weeks it arrived damaged with two stems one completely dried to a crisp, half the compost out and the other stem completely limp looked like it had been in transit for weeks .I immediately sent an email with photos ect. had a reply saying it would be sent to the relevant department heard nothing sent another two emails which werent accepted told to contact by phone instead ,ha ha there is no phone number.What a waste of money… Read Full Review

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★☆☆☆☆

“Avoid Like the Plague”

Written on: 20/08/2020 by Selah498 (1 review written)

Ordered 4 shrubs only 3 in box although 4 checked off, when I rang them they said checked by 2 members of staff prior to dispatch, had I checked around in the box, to which I replied there wasn't room for 4 squashed in and the biggest was 15ins high so couldn't stand another on top and I suggested that better make that 3 members of staff as they obviously can't add up, was eventually told 4th plant would be sent out 2 months later still not arrived I would normally pester until I received what… Read Full Review

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★☆☆☆☆

“Disgusting excuse for a company”

Written on: 03/08/2020

Ordered a number of plants back in April, took two months to arrive. Happy to take my order and my money however, not in any way , shape or form are they happy to answer my queries. Plants eventually arrived after all the Covid 19 excuses under the sun.Some of them were in a somewhat squashed state, and the five Lupin Tutti Frutti plants have died despite my best attempts to keep them alive. I also received a free pack of bulbs, great however, i have no idea what they are as i did not receive… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid!!!”

Written on: 15/07/2020 by stuartboardman (1 review written)

I ordered some bedding plants on the 23rd of June, 2020. Then I saw the reviews of this company, I wish I had seen them before I ordered. I got canned emails saying due to Covid 19 I could expect further delays to those already stated on their website, so I asked to cancel the order. I did this by means of their website support ticketing system as this is the only means of contact offered. No phone number, no email and canned responses. That in itself should have rung alarm bells, so be… Read Full Review

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★☆☆☆☆

“Will not use again”

Written on: 12/07/2020 by 102Young (1 review written)

Avoid! My experience was similar to many others. After 6 weeks I tried to cancel order and plants arrived a couple of days later. 13 plants in a box the size of a wine case. Many damaged and others misshapen and in poor condition. Complaint - with photos, dismissed and recorded delivery letter ignored Extremely poor customer service. Difficult times I appreciate but ordered from Sarah Raven at same time and service was fantastic… Read Full Review

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★☆☆☆☆

“Possibly the worst garden supplies company ”

Written on: 07/07/2020 by Buddyboo (1 review written)

I have ordered from them three times, each time has been a nightmare. Poor quality plants, wrong plants, their customer service is appalling. I am still trying to resolve an issue from February 2020 and have now passed it to my card provider as no one at Gardening Express replies. They are slow to send items, and they are often very poor and getting them to remedy things is tedious and they rely on you giving up. Their reviews on Trust Pilot reflect this but they have managed to somehow rig… Read Full Review

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★☆☆☆☆

“My plants took 11 weeks from point of order to arrive....”

Written on: 03/07/2020 by Reynoldsva199 (1 review written)

My plants took 11 weeks from point of order to arrive. Customer services and communication were shocking throughout with no one responding to help tickets and no other available method of making contact. Despite advertising at the time of order that stock was put aside and the plants that I had ordered were definitely available, one item was missing from my delivery, with no communication as to why, or when I might hope to receive it. One of my plants, an acer, when delivered had obviously been… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 27/06/2020 by tonyowen (2 reviews written)

Ordered on the 4th May and still no delivery. I have raised numerous tickets and not had a single reply. Do not order from this company… Read Full Review

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