Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.6 / 5
13.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Gardening Express www.gardeningexpress.co.uk - Ask a question now

Media Gallery for Gardening Express www.gardeningexpress.co.uk

Gardening Express www.gardeningexpress.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Just awful! ”

Written on: 21/05/2019 by mairi35 (1 review written)

The previous review sums up my experience exactly. Slow delivery, dreadful packaging and plants crushed and dead on arrival. GE's response is that they will revive with watering, but alas, as I am neither Harry Potter norJesus, this miracle is unlikely, so am sending them back (at my own expense). Do not waste your time or money. Avoid!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The worst customer service and immature plants ”

Written on: 18/05/2019 by NataliaLewandowska (1 review written)

The plants are not as expected or as described on their website!!!! I went to the local garden centre and I have compered their plants and they are indeed in a very poor condition! Do not get fooled by the promotional prices as it is not worth your time. They don’t have a customer support phone number. In fact they don’t use any contact number. When the order goes wrong you have to create a “ticket” and wait at least a week for a response which is generated anyway. I lost my money and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid - they ignore you when the order goes wrong”

Written on: 15/05/2019 by Kamal12345678 (1 review written)

The worst place ever. They totally ignore you when the order goes wrong. I have ordered from Sutton’s and they are amazing. This pace very very very poor. Don’t be like me and ignore the reviews. I ignored them and I am paying for it now. I am thinking of taking them to court just because they are so poor. I normally don’t bother but because they are so bad I will do it… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Just a twig.”

Written on: 13/05/2019 by Kearneyxo405 (1 review written)

Ordered a plant from this company, took ages to come and when it did all it was, was a twig in a pot not even a sign of a bud. wished I had looked at the reviews first because I would not have dealt with this company… Read Full Review

Mairi35's Comment

Written on: 21/05/2019

Same. Absolutely dreadful!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Not worth the money ”

Written on: 10/05/2019 by BarneyGee (1 review written)

To say I was disappointed when I received my clematis from gardening express is an understatement. I am not silly enough to expect it to look like the photo but having paid £15 I did expect a more mature specimen not the weedy little plant I received. I have been offered a refund if I return the plant paying the postage and package myself but having paid it once I’m loathed to go to this trouble I just won’t buy on this site again. … Read Full Review

Mairi35's Response to BarneyGee's Review

Written on: 21/05/2019

Same experience...although I am sending my dead plants back on principle. Shocking!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Terrible customer service and no updates on the product ”

Written on: 04/05/2019 by Kason275 (1 review written)

This is almost 3 weeks on and I do not have any update on the order. There is no way you can contact this company. Even you can see the comments over here as well where no one has responded back to any poor feedback. They are just taking money from the people and I am not sure if they are delivering the order even...Absolute scamsters... I need to find a way how to recover my money back..pls check the reviews before you order anything using this site… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Will never deal with GE again ”

Written on: 22/04/2019 by Topknot72 (1 review written)

The promised 3 to 5 days delivery actually took 11 days. The plant was ordered as a present, but was in such a terrible state when it arrived that it certainly wasn’t fit to give. Absolutely no resemblance to the picture in the advertisement. Their various so called methods of contact are all ignored and it’s impossible to get a response from them through any approach Although the delivery is not totally their fault, it was nothing short of a miracle that I ever found the parcel. For… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Plants are dead.”

Written on: 08/04/2019 by Larisa47 (1 review written)

All plants arrived in sorry state. After a month TLC biggest and expensive tree is still not showing any sign of life. Email not unserved at all. Now way to contact them. Terrible!… Read Full Review

Mairi35's Response to Larisa47's Review

Written on: 21/05/2019

' Your plants are not dead - they will recover with planting out and watering, ' I was told...like it was my fault! I await a miracle....

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“total waste of time”

Written on: 04/04/2019 by 1946anthony (1 review written)

ordered a palm it arrive three leaves two almost dead the other leaf was only half a leaf asked for a refund was told to return it at my expense dis so cost over £6.50 heard today they were closing the case what a total waste of time WILL NOT DEAL WITH THEM AGAIN BE WARE… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID. AVOID. AVOID. ”

Written on: 01/04/2019 by 442Halsey (1 review written)

Appalling company. No customer service. Impossible to contact. Have taken my money but the order’doesnt exist’ . Read what hundreds of others have said and avoid this company like the plague… Read Full Review

Cibwe200's Comment

Written on: 05/04/2019

Same here! Ordered March 8th. Still no goods as of today. System keeping my password is incorrect. I request a password reset and it never arrives. I am thinking of trading standards next

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Slow service and poor value”

Written on: 20/03/2019 by davidhuxley (1 review written)

I waited a few days after receiving the goods to post this. I was frustrated with the delivery speed and the lack of communication from GE. After getting the plants I was pleased enough with the health of the plants, a mixed pack of sempervivums. However there were only 3 different varieties, very different from the multicoloured picture shown. To top it all I found a similarly priced set in the garden centre with a more interesting mix.... Can’t see any reason to order again… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Terrible customer service, will not buy from here again!”

Written on: 04/03/2019 by Flowerpot73 (1 review written)

Ordered 9 plants and was told 3-5 day delivery... took 7 days with no explication. The plants were all crammed into a very small box which had been squashed a little in transit. When opening the packages, two of my plants were very mouldy and didn’t look healthy at all. One was wrapped in plastic and when opening lots of flying bugs came out. Two had broken plant pots so roots were exposed and crushed. I definitely would not have bought these plants had I seen them first. I filled in a form… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“The packaging was not swish but the plants have done...”

Written on: 15/02/2019 by Paula334 (1 review written)

Quite suprised by the state of all the reviews ... I bought six clematis, four rosemary and two jasmine - the jasmine plants and the clematis hav flourished ... they did definitely arrive a little ‘shoddy’ but the plant quality was excellent… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BUYER BEWARE”

Written on: 23/01/2019

BUYER BEWARE... I ordered some palmS described as... SPECIAL DEAL - Cordyline australis - GIANT EXTRA LARGE 4-5ft Specimen Palm... Usually 139.99, today just 39.99 - Save £100! What arrived were barely 4ft tall including the pots. With a trunk of less than 1 inch I went to my local garden centre to see what I could get for £140 to find I could buy the same variety at least 7ft tall with a trunk of about 4ft. When I complained they have every answer in the book hidden within there… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“dire customer service”

Written on: 21/01/2019 by tazzyboy (1 review written)

bought a load of bulbs for christmas presents for my mum,they were late arriving,and when the amaryliss was planted it seemed dead,I visited over christmas and the bulb was dead,have since pound out that the bulb rotted and stank the room out,so my sister binned it,contacted Gardening express they wanted pics?? Of course the first thing you would do is take a pic of a dead bulb,they refused point blank to help. AVOID this poor excuse of a company,am now contacting my card issuer to get a… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst online garden shop! Terrible customer service”

Written on: 05/01/2019 by JMPrr (1 review written)

Very disappointed as some plants were missing, few plants were delivered damaged and some that were ok died in 3-4 weeks! Customer service is the worst I have experienced so far in my life...have mentioned to many friends never to buy anything from gardening express....I will never look at their website ever again! Value of order approx £400 … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ZERO STARS AVOID”

Written on: 02/12/2018 by gardeningexpressareshit (1 review written)

Dead plants sent and when I complained I was asked to send pictures, they acknowledged the plants were poor quality but would not refund until returned to them at my expense. which I did but guess what? yes that's right they said they never got them. so I paid two lots of postage to return dead plants. (one was just a pot of soli with 1 leaf) buyer beware… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid! ”

Written on: 01/12/2018 by EmilyTrevino411 (1 review written)

They send damage and death plants! Returns accepted only at your expenses which can be likely equal to the price you paid for the plant. My worst experience ever about buying plants online… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“DAMAGED ”

Written on: 14/09/2018 by Biorb100 (1 review written)

Just received my plant ,could hardly get it out of the box it was so badly damaged and when I did the leaves on the plant was either missing or broken.Very dissapointed… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Zero Star Rating Needed for Gardening Express!”

Written on: 06/09/2018 by sm81 (1 review written)

Avoid this company completely. Plants arrive dead. After 15 months I am still waiting for my refund, which they have agreed to in writing but are now refusing to honour. They only send generic responses to my emails (they do not have a phone lone for customer services) thanking me for my comments which are “valued and gratefully received”. I am now taking them to small claims court. Do not waste your money!… Read Full Review

Report this review
Was this review helpful? 1 0
overview