Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.6 / 5
14% of users recommend this
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Latest Reviews

★☆☆☆☆

“Absolutely diabolical service”

Written on: 12/02/2018 by Missnix66 (3 reviews written)

Wrong items sent. Missing plants. Plants damaged and pots crushed on arrival. Rotten bulbs sent. But the worst of this site is the customer service. THERE IS NONE! I must have sent a dozen emails about the missing plants and numerous requests to return the wrong/damaged items in the past 6 weeks but all I’ve received is automated responses saying that they will be in touch. BUT THEY DONT! A one star for these people is too many!… Read Full Review

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★☆☆☆☆

“Broken plants, too expensive to return”

Written on: 04/02/2018

They seem to want to make profit from their mistakes. Poor packaging resulted in some irreparably broken plants, now I'm struggling to get a reply from Gardening Express. I even tried calling their 7p a minute phone line only to get a 'please hold lines are busy' type message. So reluctantly I'm looking at sending them back, which their website says I should pay postage for and which will cost me more than the price of the plants. Plus, they are so damaged, sending them back is pointless. I'm… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 02/02/2018 by Seroma (1 review written)

I bought a little christmas tree for my autistic daughter so she can enjoy it all year round. The box and pot were broken when they arrived and the pot ripped into the roots..so now the tree is rootless. I have been fobbed off left right and centre. Please do not waste your money. They charge for delivery and this is what you get I sent them a picture but they said there is nothing wrong with tree… Read Full Review

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★☆☆☆☆

“poor at everything”

Written on: 22/01/2018 by Youngal433 (1 review written)

The plants I ordered turned up late, they were not the plants I ordered, the complaints procedure is lumberingly slow and it has proved ridiculously difficult to get any recompense… Read Full Review

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★☆☆☆☆

“Very poor quality xmas ”

Written on: 24/12/2017 by juliebamford (1 review written)

I received a Christmas tree and paid about £40 which so say was 1/2 price, when I received this and unpacked tree, the quality was very poor so I contacted customer services and received a generic message not hardly responding to my complaint. I sent pictures and videos of how only after a few days the tree was dropping and again received another generic message about how it’s not in the 5 year guarantee which again didn’t respond to my complaint. I’m very disappointed as I original… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 22/12/2017 by Jh0258424 (1 review written)

Ordered poinsettias for Christmas gifts. All died within four days. Sent messages and photos asking for my money back. No response now closed for holiday until 4th January. Very embarrassing & have to replace these gifts. I will never order from this company again. Be warned!… Read Full Review

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★☆☆☆☆

“Awful. Customer Service”

Written on: 11/12/2017 by karenstephens (1 review written)

Delayed dispatch (for no reason) meant my parcel (if it ever arrives) is too late for the birthday I ordered it for. They can question my review within seconds but can't reply to the three messages that I sent them. Customers are required to fill in a form online to query a problem but they just don't respond. They have taken my money but I have received nothing in return… Read Full Review

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★☆☆☆☆

“BEWARE sub standard plants awful customer service”

Written on: 05/12/2017 by 174Wright (1 review written)

BEWARE!! of gardening express, DO NOT BELIEVE their website, or some of the positive reviews, I do not understand why this company hasn't been shut down yet by trading standards, you would be very lucky if you receive your order and then be happy with it. I am a property developer and regularly order plants in quantities mail order, this company is by far the worst I have encountered. I recently ordered £200 worth of various plants, 'extra large' description is a joke!, some were missing and… Read Full Review

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★☆☆☆☆

“Awful customer service ”

Written on: 01/12/2017 by Elliottxw166 (1 review written)

Orderd 9 plants, only 3 arrived. I tried to contact them to see where the remaining 6 where. This took ages to get a response...( ironic for a company with Express in the title). I requested a refund for the missing plants that they said were damaged in transit. Still waiting. Don’t wast your time or money… Read Full Review

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★★★★★

“Happy plant day!”

Written on: 08/11/2017

We were delighted to receive our plants from Gardening Express in good time, in good condition and well wrapped. We are starting a garden from scratch and chose small evergreen plants and shrubs as a backcloth to future planting. We are looking forward to seeing them all grow! One item is outstanding but we feel confident it will arrive soon… Read Full Review

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★☆☆☆☆

“dreadful customer service lets them down”

Written on: 20/10/2017

I have used gardening express a few times now. The plants are usually of a very good size and standard for the money. However from time to time some plants are not acceptable. And the unfair returns policy is not acceptable. They will replace a plant under their so called lifetime warranty, but the customer has to pay to send them back and pay another delivery charge for the replacement. The first time this happened to me it would have cost the value of the plant several times over. The worst… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 20/10/2017 by AmarisFallon259 (1 review written)

Last week I sent for pillar fruit trees, said there going to be in nice pots and when there arrived on Monday I got a tatty box with 3 fruit trees, one was snapped and there was was no 2 apple trees which was in a set of 5 trees, so I rang up and spoke to the lady which took me 25 minutes to get through! She said email her a picture of the snapped tree and she will get it sorted. Well it’s wedneday and no reply. I always check reviews before buying and this time I did not, so next time I will… Read Full Review

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★☆☆☆☆

“BAD PLANTS !”

Written on: 19/10/2017 by McCoyqr301 (1 review written)

What a terrible company ! 2 plants arrived looking like they were dead. I immediately complained and sent 5 different emails with photos attached only for them to keep saying they never received the photos and the plants are in good condition. At the end of the summer I again asked for a refund , sending photos again of the plants looking so poor. I also sent a separate photo of the same plant which was purchased at my local garden centre which looked fab in full bloom. They refused a refund… Read Full Review

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★☆☆☆☆

“Dreadful, shameful and illegal”

Written on: 16/10/2017 by chris19701 (1 review written)

Do not use this company. False descriptions, incompetent staff and illegal expectations that you have to pay postage to return items that are not fit for purpose or not as described. Staff refuse to accept that their goods may be faulty and expect you to 'plant anyway to see it recover' thereby infecting all of your other plants!… Read Full Review

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★☆☆☆☆

“Dont touch this company”

Written on: 11/10/2017 by KellenStewart172 (1 review written)

Not only did I have to chase up the company time and time again, as the plant was late. It arrived very sick looking and had obvious vine weevil damage (holes out of the leaves). I let them know straight away and they were not interested - I even sent them photos of the damage. The plant has since been stripped of its leaves and my other plants have now gone the same way. I have lost count of how many emails I sent - their customer care is appalling. They also say they are cheaper than… Read Full Review

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★☆☆☆☆

“TERRIBILE customer services! False advertising! ”

Written on: 05/10/2017 by Alinax65 (1 review written)

I am kicking myself for not reading up on any reviews before purchasing from these people. The reviews are poor for a genuine reason. I puchased 3 plants, stating they were between 2-3 litres (bare in mind they are £20 each). I waited a looong time for them to be delivered, i get there can be delays but this was a bit much. 2 of them were presents for my auntie who was staying with me and she had left by the time they came!!!!! I tried calling them many times to amend my order, possibly change… Read Full Review

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★☆☆☆☆

“Total sham appalling service”

Written on: 04/10/2017 by 420Hull (1 review written)

We placed an order back in March for over £200 worth of plants. After a very long delay, so anything but 'express', we received a small number of very poor quality plants. We did manage to cancel the rest of our order but, to date, have been unable to get any refund on the plants we received. Most have since died. If you try and email, they either don't reply for ages; they repeatedly ask for photographic evidence, which we have sent but again no reply or we're told they have been sent off to… Read Full Review

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★☆☆☆☆

“Poor plants, waste of money”

Written on: 27/09/2017 by Cleveland492 (1 review written)

Waited 24 days to receive 3 weedy little pots (one broken) wrapped in small green bags in a cardboard box that had been crushed… Read Full Review

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★☆☆☆☆

“plant guarantee”

Written on: 26/09/2017 by Hastings46 (1 review written)

I received moldy bulbs from Gardening Express and their reply was to plant them anyway! Needed to say they continued to rot in the ground and nothing came up! Also, an Edgeworthia plant failed to grow so I was delighted to know that it was covered by their 5 year guarantee for a free replacement! However, I am expected to pay the return postage, not only to return the dead plant to them, but also for them to return the replacement plant to me! The combined postage is more than the cost of… Read Full Review

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★☆☆☆☆

“Absolute waste of money and time!!”

Written on: 16/09/2017 by Maisonrose (1 review written)

Should have remembered the quote "if it seems too good to be true, then it probably is"! Prices are brilliant and so many good offers - IF the plants arrive healthy and live up to their description. We spent nearly £300 with these people for shrubs and trees and not even half of it has survived. When our first tree died WITHIN TWO WEEKS OF DELIVERY, I contacted the company. Waited ages before they got back to me, asking for photos which I gladly supplied. I then waited for weeks before… Read Full Review

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