Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.6 / 5
14% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Gardening Express www.gardeningexpress.co.uk - Ask a question now

Media Gallery for Gardening Express www.gardeningexpress.co.uk

Gardening Express www.gardeningexpress.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Weeks to deliver sickly plants not as described no refunds”

Written on: 16/06/2018 by BeatricePotter (2 reviews written)

DO NOT ORDER FROM THIS COMPANY! I ordered £123.66 worth of plants including Adams Laburnum - Laburnocytisus adamii - 120-150cm Heavy Grade Young Tree - what I got was a 76cm unhealthy plant for £19.99. Can't even tell its a Laburnum. Also got a twisted horrible looking Red Acer I paid £39.99 with 2 bare twigs and a small tuff of red leaves at the top. Never seen such terrible plants. Company has ignored all my emails about this and won't refund. They don't have any form of customer service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely Terrible”

Written on: 16/06/2018 by 1991pep (1 review written)

Order placed on 29/05/18 and finally arrived today. Contacted them 3 times with no response. Ordered 3 tutti fruiti luppins, all pretty much dead and concerned as the labels say blue, white and pink so I don’t expect them to be what I ordered if they come back to life next year. Also ordered a lavender plant which is also pretty much dead. They even put the bulbs I ordered on top of it damaging it even more. Absolutely disappointed with this company and would definitely never order from them… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish”

Written on: 15/06/2018 by kbwest (1 review written)

My plants took ages to arrive, were 30% dead foliage, a dried out dust ball of a root, and a bashed in box.Will never use again… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No star rating is more deserving”

Written on: 07/06/2018 by lbartdeco51 (1 review written)

I can only fully agree with the other negative reviews sent in by customers. The fact they call themselves gardening express is in itself a joke. My order took 19 days to arrive and surprise, surprise, the three plants were damaged, when I complained to G.E. they replyed with an automated answer stateing they are dealing with it. I’ve waited a further 2weeks for them to get back to me on the issue without success. By all accounts this company has been offering a lousy service for years and… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Delays and non-existent customer services”

Written on: 03/06/2018 by Bobgrizzly (1 review written)

The marketing emails with beautiful photos and tantalising special offers are inviting for sure but I regret ever buying from them. Have been waiting over a month for latest order. I made the mistake of ordering this lot before the last delivery arrived. That took 3 weeks. Impossible to speak to Customer Services, emails are ignored or you get an automated reply promising contact within a few days, which is a story. To make it worse, I cannot log in to track the progress as I am told my email… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Misleading”

Written on: 01/06/2018 by Teejay2025 (1 review written)

I ordered 4 items on 9/5/2018 it took 3 weeks to receive my last item classed as a specimen fragrant evergreen star jasmine at £49.99 which was about 100cm high which had been topped up with 2 inches of fresh compost showing a root ball smaller which looks like the cheaper plant at £29.I have now looked at two online sellers and at the same price £49.99 but are between 200 and 250 cm high now these are specimens.Do not buy from gardening express because they a are over charging prices. … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Winter will arrive before my plants”

Written on: 31/05/2018 by robberyrob (1 review written)

Ordered plants 15th April, plants arrived 30th May. Tried to contact via email and twitter but got auto reply that in busy periods!!!! to ring them to complain cost 7p per minute!! Thought winter would arrive before plants! Was told they would email when plants were shipped. Plants arrived today looking a little sorry for themselves but my account still says awaiting shipment...Joke of a company… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst specimen of a lilac tree ”

Written on: 30/05/2018 by McCulloughkr117 (1 review written)

Poor quality plant and even worse customer service - do not be fooled into buying plants from this company YOU WILL BE DISAPPOINTED… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Totally shocked by this rogue trader”

Written on: 22/05/2018 by bncoxuk (3 reviews written)

This is totally a rogue trader which must be investigated by the UK authorities for its poor products and poor services. For anyone who was a victim of this trader, you can have three ways to escalate the issue by reporting to authorities for investigation: 1) Action Fraud 2) Trading Standards of Essex County Council 3) Citizens Advice If you search the owner of this company, you can see he has 9 active directorships. No one knows what is his purpose of registering so many different… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Dreadful service.not answering the calls,canceling order ”

Written on: 22/05/2018

My order cancelled without informing me of the reason why.Not answering the phone calls,not explaining the reason why.None of this good for the business… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Sent x 2 dead trees”

Written on: 22/05/2018 by Lacroix22 (1 review written)

After a few months as no one ever answered the phone. They said I had to send the 2 trees back at my own expense and I could not get a box big enough so gave up. In the end bought 4 trees and only 1 alive… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Do not touch Gardening Express”

Written on: 18/05/2018 by Katecato (1 review written)

After over 3 weeks, two emails and failed attempts to contact this company by phonr, I still haven’t hesrd anything from Gardening Express although I have an order number and the company took over £30.00 from m my bank account on April 24th for two Eternal Fragrance Daphne’s. Will they arrive? I doubt it, I only gave them one star because this form wouldn’t let me leave the space blank… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“sent a dead tree and no response from customer services”

Written on: 17/05/2018 by 36Patton (1 review written)

Sent me a dead tree, besides that no label or care instructions, bone dry, badly cut to fit into the box. Emailed a complaint 4 times, no response, called phone line, no answer. wish I'd read a review before buying from these merchants… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“Better than expected after reading other reviews”

Written on: 11/05/2018 by Maco98 (1 review written)

My heart sank after I read reviews for this company as I had already placed an order. Their emails went to my junk mail initially and after nearly 2 weeks no sign of my plants but they arrived yesterday (14 days after order) in good condition and as ordered in 3l tubs. Planted out and crossing fingers they take but look healthy… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 10/05/2018

Ordered an Apple tree. It arrived in a pot loosely wrapped in a carrier bag, soil was all loose and falling out with the roots exposed. Thet were no instructions on how to care for it, no plant label on the tree so I hope it’s the right plant! ‘Customer service departent’ Not interested… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“Absolute Disgrace !”

Written on: 03/05/2018 by juliekav (1 review written)

Ordered 9 Lemon Scented Monterey Cypress Goldcrest and they said they would be between 35 - 40cm high and come in 1l tubs - they are all smaller than 15cm and come in tiny tubs absolutely nothing like the photo on their website. Tried phoning them but phone line wasn't working, emailed them had a response over a week later, asking for information that I had already provided in my first email and still not heard back from them. Customer service is appalling. This was my first order and it is… Read Full Review

Report this review
Was this review helpful? 6 0
★☆☆☆☆

“Utterly useless and bad bad bad.”

Written on: 27/04/2018 by Rafferty1990 (1 review written)

Seem to specialise in sending out dead or dying plants to people and then avoiding any further contact with the customer. Can't really work out how they're still in "business", given the appalling reviews and feedback they get. Do not buy anything from these people, you might just as well put your money in the bin....which is where the plants I bought from them are going… Read Full Review

Report this review
Was this review helpful? 5 0
★☆☆☆☆

“None existant customer service”

Written on: 20/04/2018 by MilaLawson6 (1 review written)

Ordered numerous plants which said were shipped on a Tuesday. A week later not received so sent an email but only got a response that they had received it. Two days later finally got very dry plants and some were climbers but the ends had broken off so not good condition not all labelled. Also one box was missing so emailed yet again as no response when call and no reply st all this time but the third box did turn up with dryer plants This may well be the couriers error but I at least expect… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Items not provided”

Written on: 20/04/2018 by SkylarSparks (1 review written)

Ordered 2 plants online. 2 weeks later, no plants, their phone line is not working, generic email responses. … Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“BUYER BEWARE! Dead plant and NO REFUND”

Written on: 19/04/2018 by jones4455 (1 review written)

Gardening Express sent me a dead plant. Completely dead. It must have been dead days before before they packaged it for delivery. I have contacted them six times asking for a refund. No response except for a generic message asking me for photos of the dead plant, despite me having sent photos on three prior occasions. A word of warning: do not call the customer helpline since you will be charged considerable sums just to be kept on hold. For anyone who has been similarly defrauded, I would… Read Full Review

Vilcooper's Response to jones4455's Review

Written on: 21/04/2018

I have had the same experience. All their emails are automated. I’m left with two dead plants. They keep on sending me emails to ask me to return the dead plants at my cost. I’m not prepared to do this, as most reviews indicate that they never get refunded. Dreadful experience and massive lesson learned. Wish I had the CEO email / phone number! ☹️

Reply to this comment

Jones4455's reply to Vilcooper's Comment

Written on: 22/04/2018

Details of the owner can be accessed at the compani a house website.

I have filed a complaint with trading standards. It only takes a few minutes.

Reply to this comment
Report this review
Was this review helpful? 4 0
Read 2 Comments
overview