Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
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Latest Reviews

★★★★★

“Happy plant day!”

Written on: 08/11/2017

We were delighted to receive our plants from Gardening Express in good time, in good condition and well wrapped. We are starting a garden from scratch and chose small evergreen plants and shrubs as a backcloth to future planting. We are looking forward to seeing them all grow! One item is outstanding but we feel confident it will arrive soon… Read Full Review

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★☆☆☆☆

“dreadful customer service lets them down”

Written on: 20/10/2017

I have used gardening express a few times now. The plants are usually of a very good size and standard for the money. However from time to time some plants are not acceptable. And the unfair returns policy is not acceptable. They will replace a plant under their so called lifetime warranty, but the customer has to pay to send them back and pay another delivery charge for the replacement. The first time this happened to me it would have cost the value of the plant several times over. The worst… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 20/10/2017 by AmarisFallon259 (1 review written)

Last week I sent for pillar fruit trees, said there going to be in nice pots and when there arrived on Monday I got a tatty box with 3 fruit trees, one was snapped and there was was no 2 apple trees which was in a set of 5 trees, so I rang up and spoke to the lady which took me 25 minutes to get through! She said email her a picture of the snapped tree and she will get it sorted. Well it’s wedneday and no reply. I always check reviews before buying and this time I did not, so next time I will… Read Full Review

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★☆☆☆☆

“BAD PLANTS !”

Written on: 19/10/2017 by McCoyqr301 (1 review written)

What a terrible company ! 2 plants arrived looking like they were dead. I immediately complained and sent 5 different emails with photos attached only for them to keep saying they never received the photos and the plants are in good condition. At the end of the summer I again asked for a refund , sending photos again of the plants looking so poor. I also sent a separate photo of the same plant which was purchased at my local garden centre which looked fab in full bloom. They refused a refund… Read Full Review

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★☆☆☆☆

“Dreadful, shameful and illegal”

Written on: 16/10/2017 by chris19701 (1 review written)

Do not use this company. False descriptions, incompetent staff and illegal expectations that you have to pay postage to return items that are not fit for purpose or not as described. Staff refuse to accept that their goods may be faulty and expect you to 'plant anyway to see it recover' thereby infecting all of your other plants!… Read Full Review

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★☆☆☆☆

“Dont touch this company”

Written on: 11/10/2017 by KellenStewart172 (1 review written)

Not only did I have to chase up the company time and time again, as the plant was late. It arrived very sick looking and had obvious vine weevil damage (holes out of the leaves). I let them know straight away and they were not interested - I even sent them photos of the damage. The plant has since been stripped of its leaves and my other plants have now gone the same way. I have lost count of how many emails I sent - their customer care is appalling. They also say they are cheaper than… Read Full Review

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★☆☆☆☆

“TERRIBILE customer services! False advertising! ”

Written on: 05/10/2017 by Alinax65 (1 review written)

I am kicking myself for not reading up on any reviews before purchasing from these people. The reviews are poor for a genuine reason. I puchased 3 plants, stating they were between 2-3 litres (bare in mind they are £20 each). I waited a looong time for them to be delivered, i get there can be delays but this was a bit much. 2 of them were presents for my auntie who was staying with me and she had left by the time they came!!!!! I tried calling them many times to amend my order, possibly change… Read Full Review

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★☆☆☆☆

“Total sham appalling service”

Written on: 04/10/2017 by 420Hull (1 review written)

We placed an order back in March for over £200 worth of plants. After a very long delay, so anything but 'express', we received a small number of very poor quality plants. We did manage to cancel the rest of our order but, to date, have been unable to get any refund on the plants we received. Most have since died. If you try and email, they either don't reply for ages; they repeatedly ask for photographic evidence, which we have sent but again no reply or we're told they have been sent off to… Read Full Review

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★☆☆☆☆

“Poor plants, waste of money”

Written on: 27/09/2017 by Cleveland492 (1 review written)

Waited 24 days to receive 3 weedy little pots (one broken) wrapped in small green bags in a cardboard box that had been crushed… Read Full Review

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★☆☆☆☆

“plant guarantee”

Written on: 26/09/2017 by Hastings46 (1 review written)

I received moldy bulbs from Gardening Express and their reply was to plant them anyway! Needed to say they continued to rot in the ground and nothing came up! Also, an Edgeworthia plant failed to grow so I was delighted to know that it was covered by their 5 year guarantee for a free replacement! However, I am expected to pay the return postage, not only to return the dead plant to them, but also for them to return the replacement plant to me! The combined postage is more than the cost of… Read Full Review

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★☆☆☆☆

“Absolute waste of money and time!!”

Written on: 16/09/2017 by Maisonrose (1 review written)

Should have remembered the quote "if it seems too good to be true, then it probably is"! Prices are brilliant and so many good offers - IF the plants arrive healthy and live up to their description. We spent nearly £300 with these people for shrubs and trees and not even half of it has survived. When our first tree died WITHIN TWO WEEKS OF DELIVERY, I contacted the company. Waited ages before they got back to me, asking for photos which I gladly supplied. I then waited for weeks before… Read Full Review

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★★★★★

“3 orders all good”

Written on: 11/09/2017 by Theblackfaerie (1 review written)

I found this site after placing my first order and was dreading my plants turning up. I was pleasantly surprised. Ok, the packing could be better, but I have placed three orders now and all my plants have turned up healthy and strong. My biggest problem is that they use Hermes! My last order looked like it had been used as a football. The plants were broken, it was a disgrace. That’s Hermes fault for treating them so badly. I’m so confident, I’m about to place my fourth order. I know… Read Full Review

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★☆☆☆☆

“Not Worth it.”

Written on: 08/09/2017

English Lavender (pack of 10) half of it was in a very poor health - almost dead. I contacted the centre many times, sent them photos as they asked, then they came back asking more photos..But no one seemed interested to resolve my problem. dealt with different people every time. So I just accepted my lost with those. :-( Also a plant was missing as per delivery invoice was I note by the plant saying "to follow". After a month gone I decided to call them rather than emailing,the lady could see… Read Full Review

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★☆☆☆☆

“I wouln't have given one star!”

Written on: 31/08/2017 by Campbellk228 (1 review written)

I wouldn't have given them one star, but had to in order to leave a review my review and experience and to warn people just how bad they were when I purchased a so called "Double Flowering Black Dragon Wisteria!" The wisteria plant that we received from “Gardening Express” was not anything like as described as in the advert. “Being a Strong Established flowering sized plants supplied in approx. 2-4 litre containers” Our plant clearly wasn’t any of that! Firstly the size that is… Read Full Review

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★☆☆☆☆

“Incredibly poor quality plants”

Written on: 30/08/2017 by Chris Dowdall (2 reviews written)

My wife and I purchased three Gerberas from this company. When they arrived my wife almost threw then straight in the bin as they were in such a poor condition. I convinced her to at least let me pot them up and see if would be possible to nurture them back to health. One was clearly dead within two days, a second clearly will not live, and the third is alive but a very weak plant and will never come to anything. These plants cost £15 and to be honest were completely worthless. We found better… Read Full Review

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★☆☆☆☆

“AVOID THIS DISGRACE OF A GARDEN CENTRE”

Written on: 21/08/2017 by janejaneg (2 reviews written)

received my plants 2 days ago which i ordered from Groupon, which were from gardening express, 11 red robin plants, all were infected and leaves eaten from vine weevil, is a disgrace how this company can even send them to customers, they are in an appalling state and could have contaminated my other plants, also i must mention the plants were supposed to be 60-90cm , they were 10-30cm, vine weevil is a very difficult to control as their lavae eat all the roots and the bugs eat all the leaves, i… Read Full Review

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★☆☆☆☆

“NO !”

Written on: 15/08/2017 by timholyoake (1 review written)

There is no 0 stars. They sent our order of 6 plants. Only 4 arrived, and those were in very poor shape. They sent the other two and they didn't arrive at all (Again) . then they sent an email saying that it would be best to cancel the order. Absolutely no questions or input from the customer. they just cancelled it , By this time I have a hole in the garden waiting for my plants. and no way of filling it... Then to add insult to injury they sent me a customer service email asking me to rate… Read Full Review

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★☆☆☆☆

“5 year gurentee ur having a laugh”

Written on: 14/08/2017 by adShields244 (1 review written)

Brought 5 fruit trees via groupon 1 showed no life contacted gardening express sending photes etc 3 month down the line i have to send the dead tree back and incrue costs for send dead tree and for the replacement just make it so hard to replace poor goods think groupon should stop using them… Read Full Review

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★☆☆☆☆

“Different colours than advertised”

Written on: 12/08/2017 by 451McGrath (1 review written)

Ordered 2 BICOLOUR buddleias in April 2017! via groupon arrived ok thrived in pots but when flowered one was all purple ( I have 3 already) the other is all yellow Tried phoning the company gave up after 20 minutes of waiting for a reply emailed no response have emailed again still waiting for a reply have contacted groupon to see if they can elicit any response would not buy anything from this company again waste of money… Read Full Review

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★☆☆☆☆

“Flowers did not arrive for a funeral. No answer on phone”

Written on: 09/08/2017 by oeAdams150 (1 review written)

Terrible. Held on for 35 mins at 7p per minute, no answer. Going to try to cancel the order… Read Full Review

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