Gardening Express Reviews - www.gardeningexpress.co.uk

★★☆☆☆
1.5 / 5
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Latest Reviews

★☆☆☆☆

“Awful, avoid”

Written on: 23/04/2021 by JohanKendall158 (1 review written)

We bought several plants, some arrived in bad state, some where ok, the problem is that any come back to Gardening Express results in no resolution, they continually fob you off with your complaint saying you are important customer to them but nothing actually gets resolved. We have managed to save two plants which came root ball all out of its container, we have not been able to save two cordyline plants which were £42 each, the leaves brown and dead, clearly left their warehouse in that… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 07/03/2021

A year on from ordering I am still trying to get resolution to a complaint for 75 quids worth of damaged and dead plants that arrived all shoved on top of each other in one box. "Ticket" complaint system is a joke - over the year I have had a few replies saying be patient someone will get back to you... then nothing and they close the ticket. I keep re opening to no avail. They are happy to take your money but refuse to listen to complaints, and pretend they cant contact you any other way. I… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 19/12/2020 by dkWilloughby315 (1 review written)

Made multiple orders. Shipped dead plants, wrong plants, and inferior/damaged plants. Refuse to respond to any requests for action via email and company website tickets. In fact, the tickets are simply closed without reply. It should be halted from trading… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 06/10/2020 by chrisdrew (1 review written)

AVOID...AVOID...AVOID. Sent me dead and dying plants, so as required by them, I raised a ticket of complaint & sent it with the required photo evidence. Ticket was acknowledged & said a team adviser was dealing with it. Ticket was never updated & NO contact or explanation was given before they just closed the ticket. I tried giving them the benefit of doubt in these covid times with 3 more tickets raised, but every one of them was treated in exactly the same way..... totally ignored and closed… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 05/09/2020 by Pawsey (1 review written)

Ordered twice from this company but several years apart. Zero customer service both times; Both orders were for, what they were selling as ;established shrubs. Both orders arrived in a very poor state and it was clear that they the plants hadn’t been looked after whilst they were maturing. Not only were they poorly but they had hardly any leaves in them (both bought in season) and looked like someone had dumped twigs in a pot and added a bit of soil. The packaging was below standard - pots… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 01/09/2020 by ucGraham152 (1 review written)

This company is dreadful and my advice would be to avoid at all costs. I would have given NO stars if I could. Order took almost 3 months to arrive and most of the plants were dead or dying. Numerous contacts on website and finally by letter have been completely ignored ( i sent photos to them) . Customer service is non existent. Took my money as soon as order was made of course. This has to be the worst web based company i have ever had to deal with. I really don’t understand how they are… Read Full Review

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★☆☆☆☆

“damaged plant”

Written on: 29/08/2020 by Sarahw337 (1 review written)

Avoid like the plague spent over £40 on a large plant after waiting weeks it arrived damaged with two stems one completely dried to a crisp, half the compost out and the other stem completely limp looked like it had been in transit for weeks .I immediately sent an email with photos ect. had a reply saying it would be sent to the relevant department heard nothing sent another two emails which werent accepted told to contact by phone instead ,ha ha there is no phone number.What a waste of money… Read Full Review

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★☆☆☆☆

“Avoid Like the Plague”

Written on: 20/08/2020 by Selah498 (1 review written)

Ordered 4 shrubs only 3 in box although 4 checked off, when I rang them they said checked by 2 members of staff prior to dispatch, had I checked around in the box, to which I replied there wasn't room for 4 squashed in and the biggest was 15ins high so couldn't stand another on top and I suggested that better make that 3 members of staff as they obviously can't add up, was eventually told 4th plant would be sent out 2 months later still not arrived I would normally pester until I received what… Read Full Review

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★☆☆☆☆

“Disgusting excuse for a company”

Written on: 03/08/2020

Ordered a number of plants back in April, took two months to arrive. Happy to take my order and my money however, not in any way , shape or form are they happy to answer my queries. Plants eventually arrived after all the Covid 19 excuses under the sun.Some of them were in a somewhat squashed state, and the five Lupin Tutti Frutti plants have died despite my best attempts to keep them alive. I also received a free pack of bulbs, great however, i have no idea what they are as i did not receive… Read Full Review

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★☆☆☆☆

“Avoid, Avoid, Avoid!!!”

Written on: 15/07/2020 by stuartboardman (1 review written)

I ordered some bedding plants on the 23rd of June, 2020. Then I saw the reviews of this company, I wish I had seen them before I ordered. I got canned emails saying due to Covid 19 I could expect further delays to those already stated on their website, so I asked to cancel the order. I did this by means of their website support ticketing system as this is the only means of contact offered. No phone number, no email and canned responses. That in itself should have rung alarm bells, so be… Read Full Review

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★☆☆☆☆

“Will not use again”

Written on: 12/07/2020 by 102Young (1 review written)

Avoid! My experience was similar to many others. After 6 weeks I tried to cancel order and plants arrived a couple of days later. 13 plants in a box the size of a wine case. Many damaged and others misshapen and in poor condition. Complaint - with photos, dismissed and recorded delivery letter ignored Extremely poor customer service. Difficult times I appreciate but ordered from Sarah Raven at same time and service was fantastic… Read Full Review

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★☆☆☆☆

“Possibly the worst garden supplies company ”

Written on: 07/07/2020 by Buddyboo (1 review written)

I have ordered from them three times, each time has been a nightmare. Poor quality plants, wrong plants, their customer service is appalling. I am still trying to resolve an issue from February 2020 and have now passed it to my card provider as no one at Gardening Express replies. They are slow to send items, and they are often very poor and getting them to remedy things is tedious and they rely on you giving up. Their reviews on Trust Pilot reflect this but they have managed to somehow rig… Read Full Review

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★☆☆☆☆

“My plants took 11 weeks from point of order to arrive....”

Written on: 03/07/2020 by Reynoldsva199 (1 review written)

My plants took 11 weeks from point of order to arrive. Customer services and communication were shocking throughout with no one responding to help tickets and no other available method of making contact. Despite advertising at the time of order that stock was put aside and the plants that I had ordered were definitely available, one item was missing from my delivery, with no communication as to why, or when I might hope to receive it. One of my plants, an acer, when delivered had obviously been… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 27/06/2020 by tonyowen (2 reviews written)

Ordered on the 4th May and still no delivery. I have raised numerous tickets and not had a single reply. Do not order from this company… Read Full Review

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★☆☆☆☆

“PLEASE PLEASE TAKE YOUR BUSINESS ELSEWHERE”

Written on: 26/06/2020 by SteveandSarah (2 reviews written)

IF I COULD GIVE THIS COMPANY A 0 RATING I WOULD. I ORDERED A ROSE FOR A GIFT 3 WEEKS AGO, IT WAS SHOWING IN STOCK, APPARENTLY DELAYS WITH DELIVERY DUE TO COVID, EVEN THOUGH I'VE HAD NO DELAY WITH ANYTHING ELSE THAT I HAVE ORDERED. 3 WEEKS ON HOWEVER THE ITEM IS NOW SHOWING OUT OF STOCK, THEY WONT REFUND MY MONEY, WON'T TAKE CALLS, SEND AUTOMATED MESSAGES FOBBING ME OFF, TOLD ME I WOULD RECEIVE IT IN THE NEXT FEW DAYS AS IT WAS BEING PREPARED (EVEN THOUGH IT'S NOW OUT OF STOCK) BUT I STILL… Read Full Review

Luxford's Response to SteveandSarah's Review

Written on: 10/08/2020

**UPDATE**FOLLOWING ON FROM MY REVIEW I ORDERED A BLACKBERRY NIP ROSE MONTHS AGO. WHEN IT FINALLY ARRIVED IT HAD WILTED AND ALL OF THE BUDS HAD BEEN CUT OFF. HAVING NO JOY CONTACTING GARDENING EXPRESS AS THEY DON’T ANSWER, I PLANTED IT TO FIND THAT WHEN IT FINALLY STARTED TO GROW IT WAS A PINK MINIATURE ROSE (DEFINITELY NOT PURPLE) AND EACH FLOWER DIES 12 HOURS AFTER IT COMES OUT. SURPRISE SURPRISE MY MESSAGES CONTINUE TO GO UNANSWERED. THIS WAS FOR MY PARENT’S ANNIVERSARY AND WAS VERY EMBARRASSING.
THEY EVEN PUT AN ORDER SLIP IN WITH BLACKBERRY NIP TYPED ON IT! NEEDLESS TO SAY ITS NOW SHOWING AS OUT OF STOCK ON THEIR WEBSITE!
PLEASE DON’T BUY FROM THIS COMPANY. THEY ARE A DISGRACE!

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★☆☆☆☆

“Read all the reviews here before you part with your...”

Written on: 25/06/2020 by Andy67Review (1 review written)

Read all the reviews here before you part with your hard earned money! The description of the plants on their website doesn't live up to what you actually receive. I'll give you an example of what happened to me! I ordered the following plants... Pair of Cordyline Pink Passion - Stunning Hardy Torbay Palms Normally £59.95... LOL Now £29.95. I ordered them on the 3rd June and they turned up on the 24th June. The description on the website reads as follows.. Pack of two individual plants… Read Full Review

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★☆☆☆☆

“Gardening Express - keep well clear”

Written on: 15/06/2020 by ShyanneGauthier (1 review written)

I ordered a large expensive plant from them on 10th April & they took my payment immediately from my bank. I waited 4 weeks as they said they would take 5-15 days Working days to dispatch them & I allowed a little longer because of the Coronavirus epidemic. I then tried to contact them to see how my order was progressing, they had no phone enquires, they had stopped receiving emails, but I was able to raise a “ticket “ , I have raised 2 tickets. I received an automated message back making… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 11/06/2020 by Hobbitis60 (1 review written)

I order £123 worth of plants on 31 March 2020 and received an email two weeks later that the order had been despatched by next day courier. I waited for 5 days then contacted the Courier, who had no record of my order and post code and suggested I contacted Gardening Express - easier said than done!! I raised the 1st ticket, only to get an automated reply some days later saying that with regret .......!! I raised a second ticket in April and a third at the beginning of May and two weeks… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 10/06/2020 by Xavier465 (1 review written)

No way to contact them, almost 2 months to deliver despite being told a month ago to cancel the order!… Read Full Review

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★☆☆☆☆

“Do not buy”

Written on: 02/06/2020

I waited 7 weeks for a hydrangea to arrive, which in the present climate I accepted. After about 4 weeks I received an emailer-assuring me - ‘The good thing with positive side is that if you have plants waiting to come out to you, they will just be getting bigger and better on our nursery for the extra time they are here, as all items we have sold are sitting in stock on our nursery, so they are just growing on further’. When it did arrive I received a pot with about 6 sticks protruding… Read Full Review

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