Garden Buildings Direct Reviews - www.gardenbuildingsdirect.co.uk

★★★☆☆
2.8 / 5
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Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

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Latest Reviews

★☆☆☆☆

“The worst customer service I have ever experienced”

Written on: 05/07/2019 by Rankinfu1964 (1 review written)

If I had the option of giving 0 stars I would. This was without doubt the worst customer service experience I have experienced. The shed was delayed and took 6 weeks to arrive. When it did arrive, the wrong parts were delivered and the timber was exceptionally poor. The pressure treatment was very shoddy. Having requested a refund it took a further 3 weeks for the shed to be collected. The delivery driver was rude and unprofessional, and my wife felt physically threatened by his behaviour. My… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 05/07/2019 by Salazarxq137 (1 review written)

Dreadful company - Stay well clear. Ordered a BillyO Tianna. Said 4 weeks delivery. 10 weeks later it's still not here. They called this morning to say it was being delivered on Monday and then called this afternoon to say that they had no clue when it was being delivered. You get no sense out of their "call centre" They cannot or won't answer any questions and refuse to let you speak to a manager. After numerous communications this is one of the worst companies I had have the misfortune to… Read Full Review

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★☆☆☆☆

“rubbish customer service avoid and buy elsewhere ”

Written on: 27/06/2019

Rubbish customer service avoid this company. I bought a shed to be delivered to a house that is being built 200 miles away from where I live. I booked a. Delivery for when I knew I was going to be there. 2 weeks earlier than the delivery day I get a email saying they are delivering shed tomorrow. Shocking service no UK Customerservice phone line so nobody understood logistics. Nobody cared and I was told they decided to change the date without consulting me. ABOUD DONT BUY YOU WILL REGRET IT… Read Full Review

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★☆☆☆☆

“During the sales process the staff were all very...”

Written on: 10/06/2019 by dave_cyprus (1 review written)

During the sales process the staff were all very helpful and gave lots of info - only I found later this was built on fabrication of the truth. I was offered an upgraded base for £55, I questioned whether the shed had a floor anyway and was told it did but this base would help the structure so I paid for this extra. I was also offered an upgraded security lock. I questioned whether there was a lock and was told there was so I declined the upgrade. Upon delivery I built the shed inc the base… Read Full Review

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★☆☆☆☆

“Cheap and falling apart”

Written on: 06/05/2019 by MarinaBG (1 review written)

Ordered a wooden shed as an extension to my existing one. Only used this company as others didn’t seem to have the right size. Terrible. Cheap although I did order a more expensive style. And its not a normal height... I recon if it was normal height it would not be sturdy ... really disappointed! Do not buy from them. Find a better supplier even if you will pay a bit more!… Read Full Review

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★☆☆☆☆

“no delivery! dont waste your money.”

Written on: 27/04/2019 by Spearsxt375 (1 review written)

Ordered a shed and paid for it on the 10th. and it hasnt turned up. Very difficult to get to speak to someone and the website is not user friendly. I am going to Trading Standards about them! Was promised delivery on 3 different dates. They just keep fobbing me off… Read Full Review

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★☆☆☆☆

“AVOID AT ANY COST!”

Written on: 19/04/2019 by polfa (1 review written)

DO NOT BUY FROM THEM! nothing they advertise is true, i went for the thickest log option they had, most expensive i should add (Seattle log cabin), it was delivered and at the time driver reported faulty felt. they said they would replace it but after i got rid of the damaged part they asked for pictures! With regards to the shed itself, nothing fits properly. Wood was most likely stored i damp condition, as everything is warped, i had to hire builders to come in and fix it all as these guys… Read Full Review

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★☆☆☆☆

“Gingerbread Play House ”

Written on: 13/02/2019 by aspeed (1 review written)

I imagined this being a wonderful play house for my daughters to plan in however the wood is warped and cut poorly and will not piece together properly, holes everywhere. The final straw was the roof, there was not enough felt or nails to cover as per instructions so I called to complain and was told by a foreign call centre I’d had enough and just ignore the instructions. Needless to say within 2 days the roof ripped off and when I complained I was told this was an ‘act of god’ and not… Read Full Review

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★☆☆☆☆

“Shed ”

Written on: 21/01/2019 by RoninBeebe329 (1 review written)

This is the worst company and most unhelpful My 18 year old son worked hard and save one thousand pound and spent £923 on a shed The shed is not correct fittings, been delivered wrong 3 times None of the shed is fitting right Currently taking advice on this company and will take them to court No refund given DO NOT BUY or trust No one can speak English on the helpline … Read Full Review

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★☆☆☆☆

“BILLY OH SUMMERHOUSE ”

Written on: 26/08/2018 by AnnTeak (1 review written)

Bought a 'BILLY OH' Summerhouse. I would like to give zero stars but there is no facility to do so. Never had such a terrible buying experience ever from start to finish. They first delivered only part of the summerhouse but didn't bother to inform me. The joiner who arrived on Saturday 4 days after delivery and whom i had to pay informed me of this. Got through on the phone eventually to find out the rest of the order was coming by 5pm following Monday. Stayed home all day again, 7pm when… Read Full Review

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★☆☆☆☆

“My 15 year old rotting shed was more robust”

Written on: 20/08/2018 by Kendall499 (1 review written)

BILLYOH MASTER TONGUE & GROOVE APEX SHED Ordered this thinking I was buying a quality product how wrong I was. The materials are flimsy and poorly made, the tongue & groove doesn't line up to the frame so you cant actually get the panels to meet properly. There are roof trusses that you would think would make it more stable but they are so flimsy as is everything else. I feel like I have been let down given that the description says high internal headroom, high for a leprechaun maybe a normal… Read Full Review

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★☆☆☆☆

“Do not use this company!”

Written on: 29/07/2018 by Barker12 (1 review written)

Do not use this company! Firstly the product is terrible. I ordered a 8x6 shed, reinforced with roof trusses etc. It is so flimsy I shouldn't think it will be standing for long, the installation is complicated and the end product looks very cheap ( which it isn't) and is basically cupboard. In addition, the ordering and delivery was terrible - they ended up delivering half a shed, not on the day they said - they admitted that the day you choose is just a guide to them, it will come when it… Read Full Review

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★☆☆☆☆

“Avoid like the plague!!”

Written on: 17/07/2018 by philstanway (1 review written)

Ordered am 8x6 shed with a delivery date of the 11th July. On the 11th of July, I got 3/4 of a shed (2 panels missing) after spending a week getting fobbed off by an offshore team with no clue, I had a further delivery today of ONE of the missing panels. SO, a week on, I'm still one panel missing and have a shed that I cannot build, having already had to pay the contractor who was going to put it up for me, meaning i am also out of pocket too. No replies from anyone with any authority so… Read Full Review

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★☆☆☆☆

“They are no good”

Written on: 17/07/2018 by 01catcher (1 review written)

I brought the 12x10 expert tongue and groove shed, what a waste of money; I ordered it on 27/04/2018 It was a nightmare from the start frame panels were warped very badly, and looked as if they had been thrown together because they were not square which meant they would not clamp together leaving gaps down the joints, the boards don’t line up on the outside, the framing is so thin that the shed is weak. I have taken many pictures; some panel headers and footers were a couple mills to long and… Read Full Review

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★☆☆☆☆

“keep away”

Written on: 17/07/2018 by Orlando86 (1 review written)

keep away from this company if anyone need help go to trading standards is aware of this company has i won my battle with V12 finance… Read Full Review

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★☆☆☆☆

“"GINGERBREAD PLAYHOUSE" ”

Written on: 15/07/2018 by Stuart2018 (1 review written)

Got this for our Grandchilds birthday. After a weeks delay with delivery it arrived Grandchild getting excited now . Me and a friend drove for 2 hours to put it up all was going fine till we got to put roof on. Wrong roof panels they were to small .So had to take photos to show they were to small. Lots of apologise e/mails with no dates for correct ones to come. I found it imposable to talk to anyone...So home we went 2 hour drive. Correct ones arrived 10 days later... Soanother 2 hour drive to… Read Full Review

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★☆☆☆☆

“Very poor quality and after sales ”

Written on: 02/07/2018 by matthewjarvis (1 review written)

Very poor item with a shoddy afterservice I was excited when I stumbled across this company however the product isn’t as described as all panels are either warped or misshaped. I though get this was due to it being a natural material but made putting together interesting. Thinking ahead I generally thought with it being a natural product it might conform and sort however my issues have since worsened to the point I reached out for help from the company. This came in a response of its out… Read Full Review

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★☆☆☆☆

“Takes the money and fails to deliver complete building”

Written on: 02/06/2018

I used this company about 12 years ago and fully intended never to do business with them again. Fast forward to now and I thought “they’ve probably learned a lot and improved since then” so ordered a garden building. Delivery date confirmed so took the day off. Driver arrived, nice chap and helpful. Helped me unload and store the parts in the garage. So, we checked everything and found that the critical fixings pack missing. Driver got straight on the phone and asked if the office… Read Full Review

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★☆☆☆☆

“Shocking service !!!!”

Written on: 28/05/2018 by Davidtara (1 review written)

Paid to have a shed delivered on a certain date only to have an email sent on the day to say its not coming , another delivery day was set up which i was not happy about , took more time off work only to wait in and have no delivery , i phoned them only to be told it was coming on a different date !!! I wasnt even emailed this information this time !!! I am currently trying to cancel order and get my money back but seem to be constantly put on hold.Aparently the manager was unable to talk to… Read Full Review

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★☆☆☆☆

“Log cabin”

Written on: 27/05/2018 by redlight (1 review written)

In brief. Boards supplied were warped and split, door and window frames did not fit, slots for the boards were cut innacurately, gaps everywhere and virtually impossible to get each corner square. My advice, go elsewhere and pay a bit extra for a better quality product… Read Full Review

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