Garden Buildings Direct Reviews - www.gardenbuildingsdirect.co.uk

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2.8 / 5
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Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Appalling customer service”

Written on: 22/05/2018 by DeanWaldrom (1 review written)

Appalling customer service. I’d advise pay a little more a company who placed more value in the customer. Order was taken over the phone, the person taking my sale was very helpful. Then when delivery was due it transpired my delivery address was taken wrong and attempted delivery to my billing address. Actually contacting customer services to rectify the problem was hard work, call the customer service number and any option selected takes you to an automated pre set response, I eventually… Read Full Review

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★☆☆☆☆

“Expensive, poor quality, no intention of resolving...”

Written on: 16/05/2018 by 230Newton (1 review written)

I have written you you many times and included photos of the sub-standard shed that you sent us. I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt. I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up. You have promised refunds on the felt, wood to support the roof and to board up the windows. You have promised a fix for the roof. But you have… Read Full Review

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★☆☆☆☆

“Poor quality do not buy!!!!”

Written on: 14/05/2018 by firebreak (1 review written)

Where do I start i purchased a Dorset log cabin it cost me £4000 the wood was very cheap the beams bowed window frames shoddy I’ve had the log cabin for 10 months now and everything is warped the slats have come away the windows won’t open all in all I’ve spent £6000 on the whole project and I’m worried it will end up falling down I’ve noticed there is a lot of bad comments on here with dissatisfied customers I feel something should be done to put these problems right this company… Read Full Review

Paulwhitehead531's Response to firebreak's Review

Written on: 16/05/2018

Same here..
I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

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★☆☆☆☆

“Bad, bad, bad!!!”

Written on: 25/03/2018 by voO'Grady275 (1 review written)

This company couldn’t have gone from Hero to Zero so quickly. I placed my order over the phone and their service seemed excellent, offering plenty of advise in helping me make my choice...peardrop extra playhouse and the all important Eze base! Product delivered, a lengthy process of photographs but that’s excusable...the problem came when we started to assemble it all. The Eze base was far too large for the playhouse. After 2 phone calls I was informed that the Eze base should never have… Read Full Review

Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
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Was this review helpful? 1 0
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★☆☆☆☆

“Stay away ”

Written on: 08/02/2018 by Dee81 (1 review written)

I have just had the same problem with them, I purchased a 20 x 10ft workshop and did not come with no floor not even a standard chipboard which I’ve always known that every shed no matter the size comes with a standard floor or how are you meant to connect the sides to. Customer service was extremely poor and probably the worst I’ve ever dealt with in my lifetime and I’ve dealt with some awkward customer services but this just topped it, yes they are in the Philippines, when I got my… Read Full Review

Paulwhitehead531's Response to Dee81's Review

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 05/01/2018 by Kellen110 (1 review written)

If I could give this sham of a company 0 stars then I would ! DO NOT, whatever you do, give them your business - trust me. I ordered my log cabin over 7 months ago and I still do not have all the parts for this. To put this in perspective, I ordered a cabin from another company, and it was delivered, all parts were there, and it was up inside 6 weeks, and the quality is a world apart from the poor standard this company supplies. 1. Delivery was delayed multiple times, even when the final… Read Full Review

Auntieh's Comment

Written on: 31/01/2018

Have you tried emailing the CEO?
We had a similar experience to you and got a response straight away. The UK customer service team got in touch with us then. Got all our money back and successfully took out a money claim through the courts for reimbursement of monies paid to contractor who started to put up the log cabin and took it down when we allrealised how bad it was.

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Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
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Was this review helpful? 1 0
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★☆☆☆☆

“Awful. ”

Written on: 28/11/2017 by 39Hastings (1 review written)

This is an awful service and I recommend you save yourself the headache and go elsewhere. The shed was delivered into the neighbours garden despite the deliverer being shown where to put it. As the customer, you have the responsibility for ensuring that all parts have been delivered - I've never known a company make the customer responsible for the product they have paid for. We have had numerous issues over many weeks now with getting it assembled with the assembly people being utterly… Read Full Review

Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
Report this review
Was this review helpful? 1 0
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★☆☆☆☆

“Steer Clear”

Written on: 25/11/2017 by Kelleherrd122 (1 review written)

Shockingly bad product and even worse customer service. These people obviously have non existant quality control with an absolute multitude of flaws in the product, to name a few; Base either too large or side panels too small to fit correctly, unseated tongue and grove with daylight showing through panels; splintered and holed walls; screws at all angles protruding and splitting wood; flimsy materials; and on and on. An abolutly useless customer service with a crackling line and VERY broken… Read Full Review

Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
Report this review
Was this review helpful? 1 0
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★★☆☆☆

“Manufactured by people who don't care?”

Written on: 05/11/2017 by FlintyM (1 review written)

We're almost finished our Wendy house; it will be a shelter for our hens. The pieces that should be symmetrical, aren't. This creates problems. We've had to shave off wood, make our own pieces, and generally solve the problems resulting from a poorly constructed kit. Whoever puts these kits together has either a) no DIY experience, b) a hangover or possibly man-flu, or c) couldn't care less. We've made it work, but only because we're experienced and have adapted the design somewhat. The company… Read Full Review

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★☆☆☆☆

“Damaged AND Incorrect Items - Shocking Customer Service”

Written on: 16/10/2017 by KSP123 (1 review written)

BillyOh Pent Shed was delivered with a damaged roof initially, we had the replacement sent out for next day delivery after fighting for it and my fiancé took the day off work on the Saturday to build the shed. We managed to put the base and walls up then came to put the roof on, only to find out that two of the panels for the roof were not the correct ones and were both too narrow and too short to fit on the 10x6 shed. There is a storm forecast for this week and we have no roof on the shed… Read Full Review

Paulwhitehead531's Response to KSP123's Review

Written on: 16/05/2018

same here,

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Misleading Advert”

Written on: 04/10/2017 by Evilcaptainkirk (1 review written)

Not only is their advert misleading as regards shed size (dimensions include overhang apparently) which isn't much good if you've buil;t the base, as I had. However, they seem incapable of admitting any fault. Fed up with the same reply no matter what I say. Call centre was useless, live chat was worse (20 mins between replies). Wouldn't dream of using them again… Read Full Review

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★☆☆☆☆

“Disgusting and Costly Disgrace/Summerhouse”

Written on: 04/09/2017 by KaraSchwartz103 (1 review written)

Ordered a Bella summer house and it was looks nothing like what was ordered. There are numerous holes in the wood that had to be filled with wood putty. The windows broke as they were put in as the plastic windows were seriously thin. Both of the door were the wrong size, they were to big across and too small in height. The wood is very poor quality and cheap wood. Very course and rough looking, tongue and groove was broke and didn't fit together. The floor even though opted for the more… Read Full Review

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★☆☆☆☆

“appalling quality and broken pieces”

Written on: 31/08/2017 by adrianpicken (1 review written)

Appalling customer service when my summerhouse arrived with items broken, some pieces missing, and roofing felt ripped down it's entire length so unusable, all I got from customer services was to quote terms and conditions. I had to purchase replacement felt and wooden items so ended up out of pocket. My advice, look elsewhere… Read Full Review

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★☆☆☆☆

“Wish I had read the reviews on here before ordering”

Written on: 25/08/2017 by CadencePike (1 review written)

I had a Billy Oh windowless heavy duty shed delivered today and instantly found 1 piece broken on delivery. I tried to put the shed together this afternoon but the very first piece of the base will not line up with the rest of the back pieces as it is 8mm out. I phoned and told customer services of my problem and they wanted photos, part numbers etc, I said that I would email them back with the information. I checked all of the other pieces and found several other faults including split/… Read Full Review

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★☆☆☆☆

“Complaints ”

Written on: 15/08/2017 by Nadia22 (1 review written)

They have done the same to my friend and shocking so I researched and if you tweet the CEO @kyboteck @buildingsdirect as I read others had done this and they got some sort of service from uk managers/CEO. Worth a try and more people that tweet is better. Good luck… Read Full Review

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★☆☆☆☆

“TOTAL NIGHTMARE”

Written on: 01/08/2017 by LeslieMassey141 (1 review written)

PAID 1436 pounds for a 12x8 DARCY LOG CABIN SUMMERHOUSE. 1. Badly damaged Backboard on delivery.[WAITED A WEEK FOR REPLACEMENT] 2.NO FITTING INSTRUCTIONS SENT {AFTER MANY TELEPHONE CALLS,THESE WERE Emailed to me to DOWNLOAD AND PRINT.3. BEARERS, were not FIT FOR PURPOSE {Badly Split and not Man enough too bear the weight of the Summerhouse.{REPLACEMENT 2x2 Bearers were Purchased by me at a cost of 38.96 pounds ] 4.Roof material sent,6 sheets of Hardboard, Totally Inadequate and so Flimsy that… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM GARDEN BUILDINGS DIRECT”

Written on: 24/07/2017 by YasmineMcCabe117 (1 review written)

Whatever you do, do not order a shed or cabin from this company. The service is appalling ! The scheduled delivery date was not kept. when ir did arrive , thee were damaged and incomplete parts of the cabin. It is recommended that it is constructed within 4 weeks of delivery. It has taken 7 weeks for the replacement parts to be delivered and they have delivered the wrong pieces. It is impossible to speak to anyone in any position of authority as the call centre is in the Philippines. So… Read Full Review

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★☆☆☆☆

“Avoid With Your Life!!!”

Written on: 25/06/2017 by Halliec386 (1 review written)

PLEASE READ THIS!! I should have known, in all my years I have learnt you get what you pay for. Quality Log Cabins are £3.5k, if you see one for £1k you should know better. This is the single worst product I HAVE EVER BOUGHT. The timber arrives in 200+ pieces. It is untreated. You have to set up a production line to apply 2 coats of preserve, drying in between and 2 coats varnish or paint later. That took us nearly 6 weeks!!! We had to get pallets to rest drying timbers on, saw horses to sit… Read Full Review

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★☆☆☆☆

“Disgusting service Do not buy”

Written on: 14/06/2017 by Jasper123jasper123 (1 review written)

I have complained 6 times this week and they are still getting in wrong , I have demanded to speak to someone in England but I can't, I have emailed 4 times and have t received a reply my product was badly damaged and I want a refund , they keep saying they are sending a replacement when I don't want one !! It has made me very distressed… Read Full Review

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★★★★★

“Brilliant playhouse”

Written on: 08/06/2017 by Jademarv (1 review written)

Reading all these awful reviews on here made me just want to write a review of my own as I actually had a good experience with this company. I ordered a 'BillyOh Peardrop Junior playhouse' to use as a house for my pygmy goats in their paddock (a little strange I know)... The shed was delivered on the day I chose, all parts were there and it didn't take too long to put together. The shed is of good quality and although I am using it for my goats, I think it would be perfect for children too. I… Read Full Review

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