Garden Buildings Direct Reviews - www.gardenbuildingsdirect.co.uk

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Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

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Latest Reviews

★☆☆☆☆

“Awful. ”

Written on: 28/11/2017 by 39Hastings (1 review written)

This is an awful service and I recommend you save yourself the headache and go elsewhere. The shed was delivered into the neighbours garden despite the deliverer being shown where to put it. As the customer, you have the responsibility for ensuring that all parts have been delivered - I've never known a company make the customer responsible for the product they have paid for. We have had numerous issues over many weeks now with getting it assembled with the assembly people being utterly… Read Full Review

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★☆☆☆☆

“Steer Clear”

Written on: 25/11/2017 by Kelleherrd122 (1 review written)

Shockingly bad product and even worse customer service. These people obviously have non existant quality control with an absolute multitude of flaws in the product, to name a few; Base either too large or side panels too small to fit correctly, unseated tongue and grove with daylight showing through panels; splintered and holed walls; screws at all angles protruding and splitting wood; flimsy materials; and on and on. An abolutly useless customer service with a crackling line and VERY broken… Read Full Review

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★★☆☆☆

“Manufactured by people who don't care?”

Written on: 05/11/2017 by FlintyM (1 review written)

We're almost finished our Wendy house; it will be a shelter for our hens. The pieces that should be symmetrical, aren't. This creates problems. We've had to shave off wood, make our own pieces, and generally solve the problems resulting from a poorly constructed kit. Whoever puts these kits together has either a) no DIY experience, b) a hangover or possibly man-flu, or c) couldn't care less. We've made it work, but only because we're experienced and have adapted the design somewhat. The company… Read Full Review

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★☆☆☆☆

“Damaged AND Incorrect Items - Shocking Customer Service”

Written on: 16/10/2017 by KSP123 (1 review written)

BillyOh Pent Shed was delivered with a damaged roof initially, we had the replacement sent out for next day delivery after fighting for it and my fiancé took the day off work on the Saturday to build the shed. We managed to put the base and walls up then came to put the roof on, only to find out that two of the panels for the roof were not the correct ones and were both too narrow and too short to fit on the 10x6 shed. There is a storm forecast for this week and we have no roof on the shed… Read Full Review

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★☆☆☆☆

“Misleading Advert”

Written on: 04/10/2017 by Evilcaptainkirk (1 review written)

Not only is their advert misleading as regards shed size (dimensions include overhang apparently) which isn't much good if you've buil;t the base, as I had. However, they seem incapable of admitting any fault. Fed up with the same reply no matter what I say. Call centre was useless, live chat was worse (20 mins between replies). Wouldn't dream of using them again… Read Full Review

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★☆☆☆☆

“Disgusting and Costly Disgrace/Summerhouse”

Written on: 04/09/2017 by KaraSchwartz103 (1 review written)

Ordered a Bella summer house and it was looks nothing like what was ordered. There are numerous holes in the wood that had to be filled with wood putty. The windows broke as they were put in as the plastic windows were seriously thin. Both of the door were the wrong size, they were to big across and too small in height. The wood is very poor quality and cheap wood. Very course and rough looking, tongue and groove was broke and didn't fit together. The floor even though opted for the more… Read Full Review

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★☆☆☆☆

“appalling quality and broken pieces”

Written on: 31/08/2017 by adrianpicken (1 review written)

Appalling customer service when my summerhouse arrived with items broken, some pieces missing, and roofing felt ripped down it's entire length so unusable, all I got from customer services was to quote terms and conditions. I had to purchase replacement felt and wooden items so ended up out of pocket. My advice, look elsewhere… Read Full Review

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★☆☆☆☆

“Wish I had read the reviews on here before ordering”

Written on: 25/08/2017 by CadencePike (1 review written)

I had a Billy Oh windowless heavy duty shed delivered today and instantly found 1 piece broken on delivery. I tried to put the shed together this afternoon but the very first piece of the base will not line up with the rest of the back pieces as it is 8mm out. I phoned and told customer services of my problem and they wanted photos, part numbers etc, I said that I would email them back with the information. I checked all of the other pieces and found several other faults including split/… Read Full Review

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★☆☆☆☆

“Complaints ”

Written on: 15/08/2017 by Nadia22 (1 review written)

They have done the same to my friend and shocking so I researched and if you tweet the CEO @kyboteck @buildingsdirect as I read others had done this and they got some sort of service from uk managers/CEO. Worth a try and more people that tweet is better. Good luck… Read Full Review

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★☆☆☆☆

“TOTAL NIGHTMARE”

Written on: 01/08/2017 by LeslieMassey141 (1 review written)

PAID 1436 pounds for a 12x8 DARCY LOG CABIN SUMMERHOUSE. 1. Badly damaged Backboard on delivery.[WAITED A WEEK FOR REPLACEMENT] 2.NO FITTING INSTRUCTIONS SENT {AFTER MANY TELEPHONE CALLS,THESE WERE Emailed to me to DOWNLOAD AND PRINT.3. BEARERS, were not FIT FOR PURPOSE {Badly Split and not Man enough too bear the weight of the Summerhouse.{REPLACEMENT 2x2 Bearers were Purchased by me at a cost of 38.96 pounds ] 4.Roof material sent,6 sheets of Hardboard, Totally Inadequate and so Flimsy that… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM GARDEN BUILDINGS DIRECT”

Written on: 24/07/2017 by YasmineMcCabe117 (1 review written)

Whatever you do, do not order a shed or cabin from this company. The service is appalling ! The scheduled delivery date was not kept. when ir did arrive , thee were damaged and incomplete parts of the cabin. It is recommended that it is constructed within 4 weeks of delivery. It has taken 7 weeks for the replacement parts to be delivered and they have delivered the wrong pieces. It is impossible to speak to anyone in any position of authority as the call centre is in the Philippines. So… Read Full Review

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★☆☆☆☆

“Avoid With Your Life!!!”

Written on: 25/06/2017 by Halliec386 (1 review written)

PLEASE READ THIS!! I should have known, in all my years I have learnt you get what you pay for. Quality Log Cabins are £3.5k, if you see one for £1k you should know better. This is the single worst product I HAVE EVER BOUGHT. The timber arrives in 200+ pieces. It is untreated. You have to set up a production line to apply 2 coats of preserve, drying in between and 2 coats varnish or paint later. That took us nearly 6 weeks!!! We had to get pallets to rest drying timbers on, saw horses to sit… Read Full Review

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★☆☆☆☆

“Disgusting service Do not buy”

Written on: 14/06/2017 by Jasper123jasper123 (1 review written)

I have complained 6 times this week and they are still getting in wrong , I have demanded to speak to someone in England but I can't, I have emailed 4 times and have t received a reply my product was badly damaged and I want a refund , they keep saying they are sending a replacement when I don't want one !! It has made me very distressed… Read Full Review

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★★★★★

“Brilliant playhouse”

Written on: 08/06/2017 by Jademarv (1 review written)

Reading all these awful reviews on here made me just want to write a review of my own as I actually had a good experience with this company. I ordered a 'BillyOh Peardrop Junior playhouse' to use as a house for my pygmy goats in their paddock (a little strange I know)... The shed was delivered on the day I chose, all parts were there and it didn't take too long to put together. The shed is of good quality and although I am using it for my goats, I think it would be perfect for children too. I… Read Full Review

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★☆☆☆☆

“DONT DO IT”

Written on: 05/06/2017 by MrsARJ (1 review written)

Purchased a Billy Oh Cabin only for it to expand on an extremely hot day. This has warped the timber & left 3 inch gaps between the panels It's unfit for purpose. All they do is fob you off and rub you up the wrong way. I'm not taking legal action… Read Full Review

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★☆☆☆☆

“Absolutely awful!!”

Written on: 14/05/2017 by Conrad455 (1 review written)

Absolutely awful service! Will not recommend. Service is unacceptable! Awful company. Playhouse. Received last Friday!! Oh what a surprise, 3 parts missing. Called company Saturday and was told I would receive parts in 2-3 working days, email received that they would be delivered on Tuesday! Tuesday 5.30pm - nothing arrived! Called. Company, won't receive products until Wednesday or Thursday!! Bearing in mind this is more than 2-3 days!!parts arrive Wednesday, what a bloody suprise the parts… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 13/05/2017 by Melissae (1 review written)

Ordered a Billy Oh home office which was delivered incomplete, the second delivery was also incomplete, the 3rd delivery did not turn up and the 4th delivery meant to turn up today also did not turn up. Today I called them to double check that it was out for delivery and they told me that we were his first drop, he will be with us soon At about 4.30 I call again, to be told we are now his 2nd drop and he will be with us soon. I then talk to them on live chat, asking if they do deliveries on… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 13/05/2017 by KeltonFranklin137 (1 review written)

The list of problems is way to long to go into. I will be issuing small claims court paperwork on Monday… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 06/05/2017 by RaeganWelch462 (1 review written)

Awful customer service! First they send incorrect parts and no instructions to build the summerhouse and then they refuse to give me a call back to let me know when the correct parts can be delivered. Would not use again or recommend to others… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 28/04/2017 by SteveBadsey (1 review written)

Writing here as they have blocked my Trust Pilot review. The non standard parts ie the gables were completely different shapes which would simply not allow the roof to attach correctly. I requested replacements and they are worse - how hard is it to make two triangles the same size? They have been cut by hand clearly by someone who simply does not care - my six year old would have made a far better job. And then of course you have the South Asian call centre reading from a script - i had to… Read Full Review

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