Garden Buildings Direct Reviews - www.gardenbuildingsdirect.co.uk

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Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk
Garden Buildings Direct - www.gardenbuildingsdirect.co.uk

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Latest Reviews

★☆☆☆☆

“BILLY OH SUMMERHOUSE ”

Written on: 26/08/2018 by AnnTeak (1 review written)

Bought a 'BILLY OH' Summerhouse. I would like to give zero stars but there is no facility to do so. Never had such a terrible buying experience ever from start to finish. They first delivered only part of the summerhouse but didn't bother to inform me. The joiner who arrived on Saturday 4 days after delivery and whom i had to pay informed me of this. Got through on the phone eventually to find out the rest of the order was coming by 5pm following Monday. Stayed home all day again, 7pm when… Read Full Review

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★☆☆☆☆

“My 15 year old rotting shed was more robust”

Written on: 20/08/2018 by Kendall499 (1 review written)

BILLYOH MASTER TONGUE & GROOVE APEX SHED Ordered this thinking I was buying a quality product how wrong I was. The materials are flimsy and poorly made, the tongue & groove doesn't line up to the frame so you cant actually get the panels to meet properly. There are roof trusses that you would think would make it more stable but they are so flimsy as is everything else. I feel like I have been let down given that the description says high internal headroom, high for a leprechaun maybe a normal… Read Full Review

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★☆☆☆☆

“Do not use this company!”

Written on: 29/07/2018 by Barker12 (1 review written)

Do not use this company! Firstly the product is terrible. I ordered a 8x6 shed, reinforced with roof trusses etc. It is so flimsy I shouldn't think it will be standing for long, the installation is complicated and the end product looks very cheap ( which it isn't) and is basically cupboard. In addition, the ordering and delivery was terrible - they ended up delivering half a shed, not on the day they said - they admitted that the day you choose is just a guide to them, it will come when it… Read Full Review

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★☆☆☆☆

“Avoid like the plague!!”

Written on: 17/07/2018 by philstanway (1 review written)

Ordered am 8x6 shed with a delivery date of the 11th July. On the 11th of July, I got 3/4 of a shed (2 panels missing) after spending a week getting fobbed off by an offshore team with no clue, I had a further delivery today of ONE of the missing panels. SO, a week on, I'm still one panel missing and have a shed that I cannot build, having already had to pay the contractor who was going to put it up for me, meaning i am also out of pocket too. No replies from anyone with any authority so… Read Full Review

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★☆☆☆☆

“They are no good”

Written on: 17/07/2018 by 01catcher (1 review written)

I brought the 12x10 expert tongue and groove shed, what a waste of money; I ordered it on 27/04/2018 It was a nightmare from the start frame panels were warped very badly, and looked as if they had been thrown together because they were not square which meant they would not clamp together leaving gaps down the joints, the boards don’t line up on the outside, the framing is so thin that the shed is weak. I have taken many pictures; some panel headers and footers were a couple mills to long and… Read Full Review

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★☆☆☆☆

“keep away”

Written on: 17/07/2018 by Orlando86 (1 review written)

keep away from this company if anyone need help go to trading standards is aware of this company has i won my battle with V12 finance… Read Full Review

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★☆☆☆☆

“"GINGERBREAD PLAYHOUSE" ”

Written on: 15/07/2018 by Stuart2018 (1 review written)

Got this for our Grandchilds birthday. After a weeks delay with delivery it arrived Grandchild getting excited now . Me and a friend drove for 2 hours to put it up all was going fine till we got to put roof on. Wrong roof panels they were to small .So had to take photos to show they were to small. Lots of apologise e/mails with no dates for correct ones to come. I found it imposable to talk to anyone...So home we went 2 hour drive. Correct ones arrived 10 days later... Soanother 2 hour drive to… Read Full Review

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★☆☆☆☆

“Very poor quality and after sales ”

Written on: 02/07/2018 by matthewjarvis (1 review written)

Very poor item with a shoddy afterservice I was excited when I stumbled across this company however the product isn’t as described as all panels are either warped or misshaped. I though get this was due to it being a natural material but made putting together interesting. Thinking ahead I generally thought with it being a natural product it might conform and sort however my issues have since worsened to the point I reached out for help from the company. This came in a response of its out… Read Full Review

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★☆☆☆☆

“Takes the money and fails to deliver complete building”

Written on: 02/06/2018

I used this company about 12 years ago and fully intended never to do business with them again. Fast forward to now and I thought “they’ve probably learned a lot and improved since then” so ordered a garden building. Delivery date confirmed so took the day off. Driver arrived, nice chap and helpful. Helped me unload and store the parts in the garage. So, we checked everything and found that the critical fixings pack missing. Driver got straight on the phone and asked if the office… Read Full Review

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★☆☆☆☆

“Shocking service !!!!”

Written on: 28/05/2018 by Davidtara (1 review written)

Paid to have a shed delivered on a certain date only to have an email sent on the day to say its not coming , another delivery day was set up which i was not happy about , took more time off work only to wait in and have no delivery , i phoned them only to be told it was coming on a different date !!! I wasnt even emailed this information this time !!! I am currently trying to cancel order and get my money back but seem to be constantly put on hold.Aparently the manager was unable to talk to… Read Full Review

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★☆☆☆☆

“Log cabin”

Written on: 27/05/2018 by redlight (1 review written)

In brief. Boards supplied were warped and split, door and window frames did not fit, slots for the boards were cut innacurately, gaps everywhere and virtually impossible to get each corner square. My advice, go elsewhere and pay a bit extra for a better quality product… Read Full Review

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★☆☆☆☆

“Gross incompetence by Garden Buildings Direct”

Written on: 26/05/2018 by ewasuzin-schatzberger (1 review written)

ordered a garden storage box a few weeks ago for delivery the previous week. There was an email to reschedule for Monday of this week. An email on Monday morning told me it would arrive from 6am. I woke at 6am just in case. Another email told me it would arrive by 9:40am, and then a text told me they were 30 mins away. Great. Only it wasn’t. Another email told me that my box was being dispatched in the The next few days. I called and spoke to A n agent who got his supervisor. The Supervsior… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 22/05/2018 by DeanWaldrom (1 review written)

Appalling customer service. I’d advise pay a little more a company who placed more value in the customer. Order was taken over the phone, the person taking my sale was very helpful. Then when delivery was due it transpired my delivery address was taken wrong and attempted delivery to my billing address. Actually contacting customer services to rectify the problem was hard work, call the customer service number and any option selected takes you to an automated pre set response, I eventually… Read Full Review

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★☆☆☆☆

“Expensive, poor quality, no intention of resolving...”

Written on: 16/05/2018 by 230Newton (1 review written)

I have written you you many times and included photos of the sub-standard shed that you sent us. I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt. I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up. You have promised refunds on the felt, wood to support the roof and to board up the windows. You have promised a fix for the roof. But you have… Read Full Review

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★☆☆☆☆

“Poor quality do not buy!!!!”

Written on: 14/05/2018 by firebreak (1 review written)

Where do I start i purchased a Dorset log cabin it cost me £4000 the wood was very cheap the beams bowed window frames shoddy I’ve had the log cabin for 10 months now and everything is warped the slats have come away the windows won’t open all in all I’ve spent £6000 on the whole project and I’m worried it will end up falling down I’ve noticed there is a lot of bad comments on here with dissatisfied customers I feel something should be done to put these problems right this company… Read Full Review

Paulwhitehead531's Response to firebreak's Review

Written on: 16/05/2018

Same here..
I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

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★☆☆☆☆

“Bad, bad, bad!!!”

Written on: 25/03/2018 by voO'Grady275 (1 review written)

This company couldn’t have gone from Hero to Zero so quickly. I placed my order over the phone and their service seemed excellent, offering plenty of advise in helping me make my choice...peardrop extra playhouse and the all important Eze base! Product delivered, a lengthy process of photographs but that’s excusable...the problem came when we started to assemble it all. The Eze base was far too large for the playhouse. After 2 phone calls I was informed that the Eze base should never have… Read Full Review

Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
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Was this review helpful? 1 0
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★☆☆☆☆

“Stay away ”

Written on: 08/02/2018 by Dee81 (1 review written)

I have just had the same problem with them, I purchased a 20 x 10ft workshop and did not come with no floor not even a standard chipboard which I’ve always known that every shed no matter the size comes with a standard floor or how are you meant to connect the sides to. Customer service was extremely poor and probably the worst I’ve ever dealt with in my lifetime and I’ve dealt with some awkward customer services but this just topped it, yes they are in the Philippines, when I got my… Read Full Review

Paulwhitehead531's Response to Dee81's Review

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 05/01/2018 by Kellen110 (1 review written)

If I could give this sham of a company 0 stars then I would ! DO NOT, whatever you do, give them your business - trust me. I ordered my log cabin over 7 months ago and I still do not have all the parts for this. To put this in perspective, I ordered a cabin from another company, and it was delivered, all parts were there, and it was up inside 6 weeks, and the quality is a world apart from the poor standard this company supplies. 1. Delivery was delayed multiple times, even when the final… Read Full Review

Auntieh's Comment

Written on: 31/01/2018

Have you tried emailing the CEO?
We had a similar experience to you and got a response straight away. The UK customer service team got in touch with us then. Got all our money back and successfully took out a money claim through the courts for reimbursement of monies paid to contractor who started to put up the log cabin and took it down when we allrealised how bad it was.

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Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
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Was this review helpful? 1 0
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★☆☆☆☆

“Awful. ”

Written on: 28/11/2017 by 39Hastings (1 review written)

This is an awful service and I recommend you save yourself the headache and go elsewhere. The shed was delivered into the neighbours garden despite the deliverer being shown where to put it. As the customer, you have the responsibility for ensuring that all parts have been delivered - I've never known a company make the customer responsible for the product they have paid for. We have had numerous issues over many weeks now with getting it assembled with the assembly people being utterly… Read Full Review

Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Steer Clear”

Written on: 25/11/2017 by Kelleherrd122 (1 review written)

Shockingly bad product and even worse customer service. These people obviously have non existant quality control with an absolute multitude of flaws in the product, to name a few; Base either too large or side panels too small to fit correctly, unseated tongue and grove with daylight showing through panels; splintered and holed walls; screws at all angles protruding and splitting wood; flimsy materials; and on and on. An abolutly useless customer service with a crackling line and VERY broken… Read Full Review

Paulwhitehead531's Comment

Written on: 16/05/2018

same here

I have written you you many times and included photos of the sub-standard shed that you sent us.

I have sent you photos of the substandard roofing felt that you sent, I have sent you copies of the bills for new felt.

I have sent you photos of the blown out windows - i have sent you photos of the sagging roof and how it has had to be propped up.

You have promised refunds on the felt, wood to support the roof and to board up the windows.

You have promised a fix for the roof.

But you have done nothing for us.

We have asked that you refund the money paid on this sub-standard shed and collect it .

Again nothing.

You keep emailing me and saying that I'm I'm a valued customer.

I think not.

Yours in utter dismay

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
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