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“Missing Items”
Written on: 09/04/2019 by ruarymac (1 review written)
Missing sunglasses , in car charger and fluid spilt on seat . Drivefly absolve their responsibility by quoting terms and conditions ! They have a responsibility to catch the person responsible and return the items… Read Full Review
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“Use a proper company!!”
Written on: 21/10/2018 by eoFrost455 (1 review written)
Don’t bother. Use someone’s else. After a 14 hour flight you just want your car to be there. This is the first and LAST time I’ll use Drivefly. Normally I use Purple parking and never have a problem. I called in advance, as requested and was told to meet them in the car park as the car will be ready in 20 mins. After waiting for 20 mins, no sign of my car. The attendant called his colleague to chase it up. His colleague said it will be another 15 minutes as it is blocked in by 6 other… Read Full Review
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“Very rude staff”
Written on: 09/05/2018 by RickyLyons (1 review written)
Called when we landed due to having hand luggage, went to passport control and when there got a call to say you have 10 mins or you have to pay for parking, when we got to the car no one was there waited 7 mins and when we got to the barrier had to pay £6.50 to get out , called the office and the guy said your fault and put the phone down won’t use again, also when we was getting outlet car another guy was complaining as he had 8 bottles of water left on his back seats that was not there… Read Full Review
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“DO NOT USE - Damage to vehicle ”
Written on: 21/01/2018 by MeredithSchroeder400 (1 review written)
*DO NOT USE* Used this service at Heathrow, on collection of my vehicle I found my radio locked out and my manual sitting on the seat where someone had tried to reconfigure it. The interior was mud stained and my boot was damp and smelt of oil. I then noticed my windscreen was scratched all over the surface and it looked as if it had been scrapped with abrasive materials. Staff denied knowledge of any incidents and damage and company refused to take liability. Staff are clearly dishonest and… Read Full Review
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“DO NOT USE”
Written on: 13/11/2017 by salivvy22 (1 review written)
DO NOT USE THIS COMPANY. Stamped on my clutch so hard they snapped my master cylinder. Dumped it on waste ground in St Stephens Road, West Drayton (google it - this is where your car will be sitting while you are away) and didn't bother to contact us until we returned from holiday. Collected us from airport in another customer's 40k white Mercedes (don't suppose they were asked first). Had to be recovered from West Drayton to Kent and then £175 repair bill. Suddenly barely anyone speaks… Read Full Review
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“Avoid Drive Fly!”
Written on: 08/11/2017 by Crawford101 (1 review written)
I parked my car with drivelfy at Luton. on my return, my car was emptied out and items taken from car. i reported to drive fly. Drivefly deals with damage and thefts as you will see from the reply below. DO NOT USE THIS COMPANY Thank you for your recent email. I was very sorry to learn of the recent event that took place whilst your car was parked with Drivefly. Please be assured theft is considered as a serious claim and if proven guilty; this will result in instant dismissal and possibly… Read Full Review
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“BEWARE! DO NOT USE IF YOU VALUE YOUR VEHICLE. ”
Written on: 11/09/2017 by Bishsp (1 review written)
BEWARE! DO NOT USE IF YOU VALUE YOUR VEHICLE. Car returned with freshly kerbed alloy wheel and they made a proper job of it as well. The attendant was very apologetic but Head Office deny any responsibility and refer you to the small print in the terms you sign on drop off, section 4.4 if you are interested. In short they will not accept liability for any damage they inflict. Rank amateurs. Pay a bit more any use a reputable customer focused service provider… Read Full Review
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“DO NOT USE!!!”
Written on: 21/08/2017 by Tennantgn170 (1 review written)
DO NOT USE THIS COMPANY We dropped our car off at Heathrow and when we collected it 2 weeks later there was a deep scratch from the drivers door right down to the passenger door. They are denying all responsibility when they have clearly caused the damage. Car was absolutely filthy too. AVOID AT ALL COSTS - you may save a few pounds on the cost of parking but you'll end up paying HUNDREDS OF POUNDS for damage caused at their hands… Read Full Review
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“DO NOT USE THIS COMPANY IF YOU VALUE YOUR CAR”
Written on: 08/08/2017 by KirkA (1 review written)
I always take a photo of my dashboard when I use meet & greet and until I used drivefly there has never been an issue. When my car came back this time: - there were a much higher number of miles on the clock than expected, - my audio settings were changed to ipod (which I never use), and - the front "passenger" seat was reclined so further back (reason for them to to that??) to suggest someone was either sleeping or cruising in the vehicle, which may explain the high miles! (and the ipod) I… Read Full Review
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“Don't do it ”
Written on: 20/06/2017 by Emersons51 (1 review written)
Car has been used and abused - engine wrecked - not 'wheezing', fresh scratches inside and out, boot clearly been opened, has carried passengers - vents shut. Driver mirrors and swat adjusted for someone smaller than pick up or drop off driver. AVOID. Something gone very wrong here. I dont yet know what… Read Full Review
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“Avoid this company ”
Written on: 05/06/2017 by Cassieb121 (1 review written)
Avoid using this company , picked up my car after a week on holiday no petrol left in tank also caused £500 worth of damage to my rear bumper and have denied it was there fault .my advice is pay the extra and use the hotel car parks . This company have no respect for your vehicles and use them while u r away for personal use .They are liars… Read Full Review
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“Avoid at all costs”
Written on: 08/05/2017 by Joshuar99 (1 review written)
Misled by holidayextras reviews. Waited 15 minutes on arrival to get car despite paying for meet and greet. Car smelt of smoke and phone charger stolen! No reply from the company when contacted. Cannot believe this company can continue to trade like this. Have informed trading standards and Heathrow… Read Full Review
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“Unprofessional you book at your risk. We were...”
Written on: 02/05/2017 by Nousernameworkstrythisone (1 review written)
Unprofessional you book at your risk. We were worried that the low price might be a risk but took the chance to use this parking company for the first time instead of our usual Purple Parking meet and greet choice, we now very much regret that decision. The drop off was all OK other than them not having time for any inspection of the car as one person does everything at arrival, we questioned this but they were relaxed about it.. On return the car was damaged and then followed a series of… Read Full Review
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“DAMAGED CAR THEN DENIED IT - SMALL CLAIMS COURT”
Written on: 10/04/2017 by LKForbes (1 review written)
DO NOT USE! DAMAGED CAR THEN DENIED IT! I returned to Heathrow on Xmas eve to find my driver wing was scratched and dented. Told the attendant who said to take pictures and send an email. He said the damage wasn't there before so must have happened in their care. He said he would report to the manager. Sent the email explaining and got a reply saying- "Your feedback is important to us, and we do take every matter with careful consideration upon the evidence that that is available to base a… Read Full Review
Nousernameworkstrythisone's Response to LKForbes's Review
Written on: 02/05/2017
Sounds like I will be heading the same way as you.
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Lkforbes's reply to Nousernameworkstrythisone's Comment
Written on: 02/05/2017
Good luck, I am sure you will get the result you want. They shouldn't be allowed to get away with it- I've also reported them to Trading Standards.
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“AVOID THIS COMPANY - CAR DAMAGED AND ITEMS STOLEN”
Written on: 21/03/2017 by Bex-24 (1 review written)
We collected our car after 8 days on holiday to find the car in an awful state. The car had been ransacked, items thrown everywhere, the glove box broken, items stolen from the car (an iPhone which was in the locked glove box, loose change and a box of chocolate - why are they that desperate!!) and panels in the boot removed. I complained to the attendant and his response was to ring his manager who told me they would investigate in 1 to 2 days. I am still awaiting some contact from the… Read Full Review
Mikeewasp's Response to Bex-24's Review
Written on: 24/03/2017
Also had items taken from my car and got no where - useless company.
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“DO NOT USE THIS COMPANY”
Written on: 09/10/2016 by BaronDunlap (1 review written)
Returned and picked up my car to be immediately surrounded by 4 Police Officers trying to trace the driver who had delivered my car. They have chased him at over 70mph and lost him as he hammered around the car park at high speed. When I complained the company have refused to acknowledge this and dismissed my complaint… Read Full Review
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“Another damaged car story”
Written on: 23/02/2016 by xtrapnel (5 reviews written)
Was made to sign for the car before I saw it. As soon as I saw it, noticed a large dent on the passenger door. Told by staff at Heathrow to email a photo in. Did so, got the response that they are basically not liable. Silly me, should have done research before I used them. So, if you're thinking about using this company, just look at the reviews here and on other websites and think again… Read Full Review
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“Car WAS clean!!!”
Written on: 16/02/2016 by AmirahWentworth (1 review written)
Car collected on our return to find the car must have been parked in a muddy field (not a good look for a white car!) - all 4 wheels caked in mud and the best bit - the driver transferred whatever mud he/she did have from their boots into the foot well and drivers seat. Also found the cigarette lighter on the passengers seat. Shame I cannot upload pictures… Read Full Review
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“Damaged car and stolen goods! ”
Written on: 31/01/2016 by DarwinMoss (1 review written)
Terrible, absolutely terrible!!!!! Firstly I have a camera in my car, which is helpful Incase of accident etc, the company website states cars are parked securely in a CCTV monitored area, but when I viewed the recording after I had collected my car it was on a residential road???? Secondly, I was waiting for almost 2 hours because they was unsure where it was. Finally when the car had arrived, there was scratches all along the side and my stereo and change were no where to be found, on top of… Read Full Review
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“Damaged my Car”
Written on: 27/10/2015 by PeterBoolkah (1 review written)
They returned my car with extensive damage to my front bumper. It was difficult to see in the dar however on inspection in the light I noticed the front bumper had been severely scratched. I contacted them straight away and sent in pictures. I then got this response. Dear P.Boolkah Many thanks for your email dated26/10/15 Under the terms and conditions you have singed and bound to at point of dropping your vehicle off : 4.3 No claim for damage can be made unless that damage was brought… Read Full Review
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Mikeewasp's Comment
Written on: 29/01/2018
Same response I got (EXACTLY) when they stole my iPod and Money from the car, the "Any valuables in the car" is so small and they don't actually ask you that question, they don't give you the option to read the T & Cs they just ask you to sign!