Heathrow, Drive Fly

Missing sunglasses , in car charger and fluid spilt on seat . Drivefly absolve their responsibility by quoting terms and conditions ! They have a responsibility to catch the person responsible and return the items

Don’t bother. Use someone’s else.

After a 14 hour flight you just want your car to be there. This is the first and LAST time I’ll use Drivefly. Normally I use Purple parking and never have a problem.

I called in advance, as requested and was told to meet them in the car park as the car will be ready in 20 mins. After waiting for 20 mins, no sign of my car. The attendant called his colleague to chase it up. His colleague said it will be another 15 minutes as it is blocked in by 6 other cars in the car park.

Awful service. Don’t bother and spend a tenner more and get a reliable service.

By the way, I’m writing this as I wait and the 15 minutes additional waiting time is up....still waiting!

Update: he’s just told me it’s going to be another 13minutes. Seriously, go elsewhere for your parking!!

Called when we landed due to having hand luggage, went to passport control and when there got a call to say you have 10 mins or you have to pay for parking, when we got to the car no one was there waited 7 mins and when we got to the barrier had to pay £6.50 to get out , called the office and the guy said your fault and put the phone down won’t use again, also when we was getting outlet car another guy was complaining as he had 8 bottles of water left on his back seats that was not there when he left the car.

*DO NOT USE*

Used this service at Heathrow, on collection of my vehicle I found my radio locked out and my manual sitting on the seat where someone had tried to reconfigure it. The interior was mud stained and my boot was damp and smelt of oil. I then noticed my windscreen was scratched all over the surface and it looked as if it had been scrapped with abrasive materials.

Staff denied knowledge of any incidents and damage and company refused to take liability. Staff are clearly dishonest and will not care for your vehicle!

DO NOT USE THIS COMPANY. Stamped on my clutch so hard they snapped my master cylinder. Dumped it on waste ground in St Stephens Road, West Drayton (google it - this is where your car will be sitting while you are away) and didn't bother to contact us until we returned from holiday. Collected us from airport in another customer's 40k white Mercedes (don't suppose they were asked first). Had to be recovered from West Drayton to Kent and then £175 repair bill. Suddenly barely anyone speaks English and those that do keep changing their story. Refusing to accept responsibility or pay any form of compensation. I'm going down the legal route! Avoid at all costs!!

I parked my car with drivelfy at Luton. on my return, my car was emptied out and items taken from car. i reported to drive fly. Drivefly deals with damage and thefts as you will see from the reply below.

DO NOT USE THIS COMPANY

Thank you for your recent email.

I was very sorry to learn of the recent event that took place whilst your car was parked with Drivefly.

Please be assured theft is considered as a serious claim and if proven guilty; this will result in instant dismissal and possibly a criminal record.

I would like to thank you for contacting me and can assure you that a thorough investigation has been conducted and I write to you after careful consideration and using the evidence that that was available.

Please kindly note, as soon as a vehicle is received our initial procedure is to inspect the exterior condition of the vehicle and to make a note of the mileage, at no point do we assess the interior condition of your car. We then ask all our customers if there are any valuables inside the vehicle.

Under our terms and conditions that you singed and agreed to when you dropped your vehicle at Luton Airport, I would like to refer you to the following points:

4.2 Vehicles and moveable items which are left unattended are left at the Owners risk whilst the vehicle is in our possession.

5.9 The internal condition of the car is not checked at any time and no responsibility is accepted for the interior condition.

If any valuables are left inside the car, the only way we are made aware of this is if you, the customer makes us aware of them. Any valuables left inside the car need to be brought to our attention so they can be noted and included in your booking notes, in order to avoid any discrepancies between the client and the 3rd party (Drivefly).

I can confirm I have located your singed documentation which has been signed and on which you have confirmed that no valuables have been left in your vehicle. Moreover, I have also spoken to the drivers on duty who have confirmed they do not recall seeing your missing items.

Therefore, under the lack of prevailing evidence, liability is denied and unfortunately, we are unable to assist you any further on this occasion.

Kind regards,

 Customer Services | Drivefly

BEWARE! DO NOT USE IF YOU VALUE YOUR VEHICLE. Car returned with freshly kerbed alloy wheel and they made a proper job of it as well. The attendant was very apologetic but Head Office deny any responsibility and refer you to the small print in the terms you sign on drop off, section 4.4 if you are interested. In short they will not accept liability for any damage they inflict. Rank amateurs. Pay a bit more any use a reputable customer focused service provider.

DO NOT USE THIS COMPANY  We dropped our car off at Heathrow and when we collected it 2 weeks later there was a deep scratch from the drivers door right down to the passenger door. They are denying all responsibility when they have clearly caused the damage. Car was absolutely filthy too. AVOID AT ALL COSTS - you may save a few pounds on the cost of parking but you'll end up paying HUNDREDS OF POUNDS for damage caused at their hands.

I always take a photo of my dashboard when I use meet & greet and until I used drivefly there has never been an issue.

When my car came back this time:

- there were a much higher number of miles on the clock than expected,

- my audio settings were changed to ipod (which I never use), and

- the front "passenger" seat was reclined so further back (reason for them to to that??) to suggest someone was either sleeping or cruising in the vehicle, which may explain the high miles! (and the ipod)

I dread to think what my car was used for!!

Wrote an email to both email addresses shown on booking form 14 days ago and still not heard from them!

DO NOT USE THIS COMPANY IF YOU VALUE YOUR CAR

Car has been used and abused - engine wrecked - not 'wheezing', fresh scratches inside and out, boot clearly been opened, has carried passengers - vents shut. Driver mirrors and swat adjusted for someone smaller than pick up or drop off driver. AVOID. Something gone very wrong here. I dont yet know what.