Pisa - Accademia Palace Hotel Reviews

Click here if this is your business
★★★☆☆
3 / 5
0% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Pisa - Accademia Palace Hotel - Ask a question now

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★★★☆☆

“I have stayed in many hotels over the years, but can't...”

written by Elricardo on 05/05/2010

I have stayed in many hotels over the years, but can't remember a hotel that has failed so comprehensively in so many areas.

The Accademia Palace is billed as four star, but think of this as a thin 4-star vaneer over a 2/3 star product.

The issues began with the location - The hotel is located on a main road, which serves Pisa and offers a good starting point for trips to Florence and via AutoStrada north or south. The issue is noise. If you have a room (which we did) which faces the road, the road noise is fairly unbearable. Closing the window was also not an option due to the room air conditioning not working. I asked re this and was informed by staff that this wouldn't be activated until the 10th of May, due to policy. The room was far too hot which contributed to us getting almost no sleep. Open the window to severe road noise, and your rest is equally interupted. Whatever the case, they appear to meter out the comfort to guests at will, as the day after I complained it was working.....for one day. After that, the fan just made noise and pumped ambient air?

The hotel also boasts free Wi-Fi internet access. We tried via iPhones and really struggled to get access. Granted, a lap top may have done better but this did not diminish the irritation that the access has an encryption, which we were not told about on check in. A visit to the reception will bestow you with an access code and password. Coverage is patchy at best, so don't rely on the connection for anything important. Another nugget of information not disclosed by the receptionist is that said password expires after 24hrs, at which point you need a new one. A five day stay will therefore see you visit reception for a new code five times. Why not simply have codes endure commensurate with your booking? Probably not 'policy' at Accademia as it shows a degree of customer focus....

The drip feeding of information was really quite something, compounded by the total lack of interest or service offered at reception. Even basic eye contact was at a premium....anything more you can forget completely. The absolute worst front of house staff I have seen.

Further basic issues existed, like a complete lack of water (hot or cold) for around thirty minutes. Typically, I was in the shower....on resumption of service the hot water ran the colour of weak tea! I didn't even bother to contact reception.

On a positive note the breakfast is good, and the in house restaurant not bad, if slightly overpriced. By no means a shining star of brilliance, but perhaps closer to 4 star quality. The older male waiters were pleasant and helpful, the younger girls were not quite so interested but still immeasurably more pleasant than reception.

You cannot knock the location as a base, but the critical failures are so numerous that you simply cannot consider this hotel if paying with actual money. The infrastructure is there, and some staff make the grade. Others, spectacularly do not.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview