UK Official Services Birth Certificate Reviews
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“Middle men ”
Written on: 12/03/2021 by LeeCashin (1 review written)
The worst service I have experienced in my life. Purchased 2 Irish birth certificates using their "express" fast service that is advertised to work after a 5 day process time but recieved my order 100+ days late with no apology what so ever. They are money grabbers for a service I now know I could have done myself by contacting the irish givernment website and buying them direct for 20 Euros each. I urge you to avoid them no matter how desperate you are or how much you believe their adverts… Read Full Review
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“Paid £15.00 for photocopy ”
Written on: 08/02/2017 by Moore191 (1 review written)
Paid £15 for a copy of a birth certificate but when it arrived it's a photocopy, which is not valid. Cannot get hold of the company to complain… Read Full Review
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“You were very prompt with your service. It was...”
Written on: 21/03/2015 by Potter225 (1 review written)
You were very prompt with your service. It was greatly appreciated… Read Full Review
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“SUPERB QUICK SERVICE”
Written on: 19/01/2015 by suncelauro (1 review written)
Ordering from Turkey felt a little scary, but from start to finish the service was superb. I spoke to a member of staff who assured me they would be as quick as they could to get my certificate to me. I recommended to a friend who has now used this service and will continue to do so. Highly recommended I would use again. Thank you… Read Full Review
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“rude staff money taken no goods”
Written on: 31/10/2014 by ccVaughan235 (1 review written)
I ordered a birth cert over a month ago . The money was Taken promptly but after a month I had still received nothing. I called and spoke to a rude Lady and asked that I have a full refund as I had not received any birth cert. The reply I got was "No we don't do refunds" sorry I paid for a service which I didn't get. I then asked to speak to her manager who apparently was in a 3 hour meeting. If meetings are always this long no wonder so many unhappy people not receiving there orders. I have… Read Full Review
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“very happy with the service. 18 days as they told me.”
Written on: 18/08/2014 by sdc84 (1 review written)
Was quite scared id never see my apostiled birth certificate after reading some crappy revews. But i ordered my certificate 25/7/14 and today 19/8/14 it was in the postofice in tenerife. Wasnt cheep but very efective. I didnt need to ring email or even wory about anything the did what they said on the page. Now we can continue planing our wedding. I say thanks Ukos id use this service agan with out a doubt… Read Full Review
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“DONT USE THIS COMPANY”
Written on: 09/08/2014 by Brylees42 (1 review written)
I ordered a replacement birth certificate for myself on 17th july they told me it was despatched on 31st july,it is now 9th Aug and still nothing has arrived.I have rung them several times,the phone is usually answered by a polite well spoken man,but when i rang yesterday 8th Aug as i am desperate to get the certificate,i need for proof if ID,the phone was answered by a different man with a Brumie accent who was less than polite,he said the standard delivery was second class so it could take a… Read Full Review
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“Do not use this company”
Written on: 16/05/2014
This company and UK Offical records are an appalling company. For over 2 weeks they kept telling me it was in the post, they said that they were having difficulty scanning it as we had asked them to email a copy. No wonder they were having trouble it hadn't been done. At one point they took a photo of someone holding the document (so his thumb was on it) then told us they had managed to scan it!!!Only after telling them that we had been onto Trading Standards and a solicitor did they actually… Read Full Review
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“Terrible!!!”
Written on: 13/05/2014 by klSloan494 (1 review written)
I needed a copy of my birth certificate in a hurry. I noted that the site stated my certificate would be with me in 5 days....WRONG!! It took 10 days! In the meantime I had to pay a further £45 to travel to the office I was registered in to purchase another. I would NOT recommend anybody use this company… Read Full Review
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“I wouldn't recommend them to my enemy”
Written on: 01/04/2014 by Fosterwm276 (1 review written)
Mistaking them for an officialservice I ordered a birth certificate. When I realised they were not an official service, within an hour of placing the order, I emailed to cancel my order. I am being refused a cancellation on the grounds that they cannot cancel orders and the fact that I seem to have no distance selling rights. An terrible company, don't get involved with them… Read Full Review
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“Terrible service”
Written on: 11/01/2014
I ordered a certificate but nothing arrived. I tried ringing them but it took nearly 30 attempts to get someone to answer. I was then told that my certificate had been sent. That's great I said. Can I have the tracking number then please . It's downstairs, we will ring you back with it. Of course no one rang back and to this day they have never been able to furnish a tracking number. So was that certificate actually ever sent? I will let you decide… Read Full Review
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“good service”
Written on: 13/12/2013
After ordering my birth certificate and then reading the reviews I thought there was no chance I would actually receive it but this morning after tracking my order its been sent and had confirmation its with royal mail so should receive it any day so im happy with he service and its been sent out on time i had no problem… Read Full Review
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“amazing service, thank you sooooo much, carole and...”
Written on: 27/11/2013
we have been amazed at your service, kindness and efficiency in abundance, we can now get married before I die, cheers, c and d xx… Read Full Review
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“CHEATERS. BEWARE. STAY AWAY. DO NOT PROVIDE CARD DETAILS”
Written on: 26/11/2013 by JAGS-P (1 review written)
This is a bogus website. They only cheat people. They do not provide any certificates and abuse your card details. Their contact number on the website does not exist. Its the same number for fax, inside the UK and overseas inquiries. They charged extra on my card and never responded to any of my emails. I have been stung so far for £ 90.0o. I have now requested for a charge back from my bank. I am not sure if I will get it though. I would never recommend them to my worst enemies. The… Read Full Review
Kosar1's Response to JAGS-P's Review
Written on: 31/12/2013
I have had a similar issue but the company i had ordered it from was called UK-OFFICIALSERVICES, they are using a similar name to the organisation on this board..
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“i used this service about a week ago the charged 49.99...”
Written on: 30/10/2013 by steph10 (1 review written)
i used this service about a week ago the charged 49.99 even tho it says 13.99 for a birth certificate when i have contacted them they say there is no record of me ordering one i am reporting this to trade standards and going though my bank hopfully i get my money back DO NOT USE THIS COMPANY!!!!!!!!!! … Read Full Review
Petrateal's Response to steph10's Review
Written on: 06/11/2013
I too used this Service about a week ago, 29.95 was debited from my bank and they have said that they are not the same company that took the money and they have no record of my order. I am going to the bank to report it as fraud as if they have no record of an order why on earth would they debit my account out of the blue with out my permission or my bank details
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Kosar1's reply to Petrateal's Comment
Written on: 31/12/2013
Please be AWARE of that the organisation you are talking about are as follows. They are using a similar name to their web address which is uk-officialservices.
I would recommend checking which organisation you order the certificate from. As the fees they charge are £29.95.
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Petrateal's Response to steph10's Review
Written on: 02/01/2014
Hi, i reported the matter to the bank as fraud, it was dealt with as fraud and the bank refunded the money to my account and said they would investigate the matter further. I have since learned not to use offical sites unless they have gov.com in the name. Good luck.
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Kosar1's Response to steph10's Review
Written on: 31/12/2013
I have had a similar issue but the company i had ordered it from was called UK-OFFICIALSERVICES, they are using a similar name to the organisation on this board.
You have ordered from a different organisation, I have ordered from UKOFFICIALSERVICES.co.uk , was able to track my order online and teelphone them if i had any issues and the cost was £13.99 and 1.99 P & P.
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“BE WARNED”
Written on: 01/10/2013 by Deborah2403 (1 review written)
They take your money ignore you do not supply certificate then when calling the person answering phone is also the so called manager and just plan rude there advice open a dispute with your bank Got nowhere This is not the real site for certificates etc Go to government site which is also a lot cheaper … Read Full Review
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“very happy with services”
Written on: 19/09/2013
extremely happy with service. very happy to have a direct number and name of human contact person to discuss matters… Read Full Review
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“Fantastic fast and professional service to rely on!”
Written on: 12/09/2013 by MrsCoombesG (1 review written)
I needed my daughters Birt Cetificate with the Apostille stamp to be sent to me asap abroad. I haver completed the online request and paid. I could only afford the 10 day service so I have telephoned the office and just politly asked if it could be done asap. I was very surprised when a very polite and understanding man answered and assured me that they will endevour and get the documents to me within a week as they work load is not too high and they will be happy to help me in this way. Also… Read Full Review
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“Great Service - THANKS FOR YOUR HELP”
Written on: 08/08/2013 by AlexJones12 (1 review written)
Need a certificate for a marriage abroad, only a few days to go, made an error on the form responded to email and also called in a PANIC... Support and feedback was great ... thanks for the help again GUYS and GIRLS!!!… Read Full Review
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“If you read the reviews that praise it then look at...”
Written on: 02/08/2013 by 7886steve (1 review written)
If you read the reviews that praise it then look at how everyone of them uses poor grammar / spelling. This is presumably a Nigerian based setup or something similar with someone in Birmingham fronting the scam. Be warned… Read Full Review
Mrscoombesg's Response to 7886steve's Review
Written on: 12/09/2013
What are you talking about??? This is a UK reputable company that I have personally dealt with and know.
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Karlgodwin's Comment
Written on: 01/02/2014
Very true, the company is not to be trusted, use the passport office they do the same service, and you get what you paid for.