britishonlinesupermarket.com Reviews - www.britishonlinesupermarket.com

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★★★☆☆
3.2 / 5
53% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“Healthy product!”

Written on: 04/08/2021 by Kierrah72 (1 review written)

Great Product. Quick delivery! Healthy product! And it tastes so good!I loved Their Service.I think they are customer centric with an excellent product! I would absolutely recommend the fish which, is both fresh and flavorful!… Read Full Review

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★★★★★

“Great Service”

Written on: 25/05/2021 by PeterWilliams1989 (1 review written)

Great service considering BREXIT and COVID19. Very helpful customer service and swift delivery. One item was unavailable and I was refunded straight away. Will definitely be using again… Read Full Review

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★☆☆☆☆

“Why can’t I give ZERO stars?”

Written on: 12/04/2021 by Colemantz243 (1 review written)

By far, THE WORST e-commerce business out there. I waited over a month to get my shipments and NO RESPONSES from customer service. Then, I’m charged the FULL amount for my order and received ONE of the SIX items I purchased. What a crock! I will be doing everything I can to tell the world about how bad this co is and they’re a bunch of idiots. Who’s with me?!! Shut this business down! THIS is where we need “cancel culture”!!! If you can’t properly run a business… Read Full Review

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★★☆☆☆

“Poor shopping and customer service”

Written on: 28/03/2018 by 32Conrad (1 review written)

An order arrived safely, but two separate items were wrongly supplied. The order contained 6 Sainsbury's Lean Ham 454grams; the shipment contained 6 200grams. The order also contained 6 Lord Sheraton Wood Balsam; the shipment contained 6 Lord Sheraton Leather Balsam. After some considerable time and wrangling the company sent the correct ham order. Emails concerning the Wood Balsam have remained unanswered. This company is not so much crooked as inefficient. The shoppers employed seem… Read Full Review

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★★★★★

“Great value for money!”

Written on: 05/05/2016 by PWilliams1440 (1 review written)

A great service with great value for money. Highly recommended… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 28/12/2015 by notayummymummy (1 review written)

They delivered the order to my invoice address, not delivery address. Did not bother contacting me to check if this was in any way accepatble. Since then, they have simply not bothered to address the issue. Will order from amazon in future. Would NOT recommend using them… Read Full Review

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★★☆☆☆

“No refund for missing item”

Written on: 19/06/2013

I've placed 7 orders over 3 years - usually around 150GBP. Delivery is quick and articles packed well. However there was one item (2.99GBP) missing from the latest order (total 202.71GBP). They have refused to believe me and have not given a refund. Emails have not been very forthcoming and they use the excuse that they're in my junk mail folder - but there are no emails there and ones they do send come through no problem. They say they know they packed it(and the weight was right) but I know… Read Full Review

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★☆☆☆☆

“CANT PLACE AN ORDER CANT CONTACT CUSTOMER SERVICE EITHER”

Written on: 25/02/2013 by PLUME (1 review written)

I've been trying to place an order with the company for almost two weeks in a row, I can get about three items into my basket and then the website gets stuck. No matter what I do..I've tried from several computers at home and no luck. Has anyone else had this problem.? I've tried calling customer service and there's an answering machine on. This site seems really good and it's very frustrating not to be able to use it. I can get into the different sections but as soon as I've clicked three… Read Full Review

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★★★★★

“Excellent Service”

Written on: 02/12/2012

I use this company regularly and have found them to be helpful, efficient and quick. My goods have always arrived in good condition and well packed. I would highly recommend this company to anyone thinking of using them. They will even go as far as to add items onto their site if you request them! 5 stars and keep up the good work… Read Full Review

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★★★★★

“Great Online Service....Highly Recommended ”

Written on: 10/09/2012

I am a regular shopper with British Online Supermarket and have consistently received great customer service. Keep it up!!… Read Full Review

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★★★★★

“Best overseas supermarket”

Written on: 09/09/2012

My daughter is overseas with her job and misses so many home comforts, I found this website and placed an order after reading reviews and I can only say they were brilliant, her chocolate and sweets arrived in super quick time and were in excellent condition. I have this website on my favourites and as my daughter travels around so will all her comforts courtesy of Mum and British on Line Supermarkets, a big huge thanks to them… Read Full Review

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★★★★★

“exellent servive”

Written on: 07/09/2012

Great range of classic british and other food & drink. Very quick service, I will be shopping here again… Read Full Review

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★☆☆☆☆

“Poor Service”

Written on: 31/07/2012 by Expatfinder (1 review written)

Frustrated with the service, there are better options online… Read Full Review

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Britishonlinesupermarket's Response to Expatfinder's Review

Written on: 31/08/2012

Please can you elaborate on your experience so we can help you.

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★★★★★

“Good Service & Good Company”

Written on: 15/06/2012 by SteveP27 (1 review written)

I was a little surprised to read the previous reviews here as my family has been using this company for a number of years now and we have always had good service. I think there has been one occasion where an item was no longer available and we were never charged for it. All our orders have been well packaged and have arrived very promptly after ordering. We have emailed them to request items that are not listed on their website and they have added them for us within a couple of days. There are… Read Full Review

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★☆☆☆☆

“I ordered food goods with this company and I have to...”

Written on: 29/08/2010

I ordered food goods with this company and I have to say a good few items were out of stock (this is mentioned in their terms and conditions so read the small print with this company carefully) so I ended up with an order that was lacking many items but was unable to cancel. They just cancel those items but send the rest regardless of if you still want the order. The ones that were out of stock were the items that prompted me to place the order in the first place. If you want to use this… Read Full Review

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Britishonlinesupermarket's Comment

Written on: 03/09/2012

It is clearly stated on our website that "We purchase our products to order. It is therefore not possible for us to indicate stock levels on our website. If you would like to check the availability of a product, then please contact us before placing an order. British Online Supermarket cannot guarantee the supply of product.

We do not substitute any out of stock products for alternative items. If you would like substitutions to be made, then please contact us and let us know at the time of placing your order."

You read this before you placed an order with us and confirmed that you had done so.

I don't understand you comment "They take absolutely no responsibility for anything thereafter." We deliver all orders with in the terms that you read and agreed and have not operated outside these terms.

We respond to all emails within 48 hours. Please check your spam folder.


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★★★★★

“Excellent service. We had been let down by other so...”

Written on: 03/08/2010

Excellent service. We had been let down by other so called online supermarkets, but this one didn't put on foot wrong. Delivery was quick and we were kept informed of our order. Highly recommended… Read Full Review

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★☆☆☆☆

“Britishonlinesupermarket objected to my previous...”

Written on: 05/07/2010 by Expat shopper (1 review written)

Britishonlinesupermarket objected to my previous review asking me to prove that I suffered disgraceful service. I sent all the documents to the review centre to prove that this company is a disgrace and they have allowed me to include all the correspondence and dates. Here ' s what happened and I ' m sure after reading this you will think twice about dealing with this company. I have tried contacting those higher up but no one replies. They simply stopped responding. It has been a year now… Read Full Review

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Britishonlinesupermarket's Response to Expat shopper's Review

Written on: 04/09/2012

This is a spam review and completely fictitious. The Review Center have been informed.

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Expat Shopper's Response to Expat shopper's Review

Written on: 14/09/2012

As I said before... This is the repost. The review centre have copies of all the original emails as they asked me to prove they were legitimate. I'm sorry you don't believe me but I assure you it is a simple cut and paste. I understand from the review centre that you have asked for my contact details and I have agreed to them supplying them to you. Would you like me to resend all the emails to you?

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Britishonlinesupermarket's Response to Expat shopper's Review

Written on: 05/09/2012

We don't see any evidence of you "cut & paste" and believe these emails to be completely false. We respond to all emails within 48 hours. If what your saying is true, then it would seem that the route of your problem would be with the courier and you not wanting to pay import duty. This is always going to be the responsibility of you as the importer and not the company you purchase from. This applies to every business the world over. So why even go to the trouble of writing a bad review of the supplier that you buy the goods from in the first place?

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Expat Shopper's Response to Expat shopper's Review

Written on: 05/09/2012

It's amusing that you call my cut and paste of our emails spam! Why don't you try responding to my emails and sorting the problem? As you know you objected to my last review as it contained names so this is the repost - cleared by the review centre. What exactly is fictitious? If the review centre will allow I will happily post it with full names and email addresses. I still have all emails on file.

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