Solus Reviews - www.solusarc.co.uk

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4.5 / 5
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Latest Reviews

★★★★★

“AUDI A3”

Written on: 15/08/2018 by Mattymk (1 review written)

The service I received from Solus was excellent. My vehicle was picked up within the time specified and dropped back to me in the time given as well. I was kept informed of the repair from start to finish by telephone, I was also able to check the status of my repair online. The staff I spoke to and met were very professional and polite. I was informed by telephone when the staff were half an hour away from my address to collect and deliver my vehicle. My car was returned having been repaired… Read Full Review

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★★★★★

“No Fuss, Quick Service and Pickup/Dropoff”

Written on: 15/08/2018 by JamesNSAllen (1 review written)

Very good experience; communicated prior to car being collected, collected on time from home. Mechanic called to explain what needed doing and provided estimated completion date. Car was dropped off back home within 3 working days and had even been cleaned!… Read Full Review

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★★★★★

“Courteous and professional ”

Written on: 14/08/2018

Courteous and friendly. Quick contact with phone calls and messages to arrange collection and return of car. Very pleased with repair and car had been cleaned throughout. Thank you… Read Full Review

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★★★★★

“Efficient Service”

Written on: 14/08/2018 by KLB61 (1 review written)

Very friendly, organised team.Made the repair process very easy and stress free. Very quick and efficient service, sending out an estimator as arranged to review damage, car collected on time as arranged. Kept me informed of proceeding via text. Repairs completed quickly and efficiently, and car returned promptly as promised. All done to a great standard with the minimum of inconvenience to me. Can't fault the service, or the staff… Read Full Review

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★★★★★

“Solus Luton - Excellent”

Written on: 14/08/2018

Had my brand new car repaired after a minor non fault accident the day after I'd collected it from the dealer. I had to send in pictures of the damage as the car was still driveable, which meant that by the time they'd collected my car they already had relevant parts in stock. They were manufacturer approved so all the repairs are covered under the original warranty, alongside their 3 year cover as well. They collected my car from my home and delivered it back, looks as good as new, no signs… Read Full Review

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★★★★★

“Polo bumper replacement ”

Written on: 14/08/2018

The above car was assessed by a male member of staff from your Park Royal branch. He surprised me by calling early in the allotted slot to ask me what time I would like him to come over. I told him to come over asap. I really appreciated this, as it allowed me more spare time to carry out my tasks instead of hanging around and waiting for up to 4 hours not knowing exactly when he was coming. I have been kept up to date during the repair and my car was returned beautifully cleaned inside and… Read Full Review

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★★★★★

“Excellent service”

Written on: 14/08/2018 by Steggy0804 (1 review written)

Excellent service, repair looks great and they even cleaned inside and out… Read Full Review

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★★★★☆

“Good service until wanting my car back”

Written on: 13/08/2018 by MAS101 (1 review written)

Great service and speedy! The drivers that picked up and dropped off my car were really good, however only downside was phoning up to be told can't have my car today as it only got repaired last min Friday. so i can have it back next day unless i want to collect myself. 4 hours later a call saying yes we can drop today and will give you a call back within next 30 mins 2 hours later i phoned up and then got told just on their way. Hurray got the car all cleaned as well. Happy but comms could… Read Full Review

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★★★★☆

“Minor Accident Repair”

Written on: 13/08/2018 by Teaganc282 (1 review written)

The driver who picked up and delivered my car was very friendly and helpful and answered all my questions. The on-line link to monitor the progress of the repair was very helpful. The telephone communication on progress was helpful and informative. The repair was carried out to my satisfaction and the car was returned fully valeted. Thank You… Read Full Review

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★★★★★

“Great Service”

Written on: 13/08/2018 by CharlotteHudson (1 review written)

Solus were courteous and very quick in their overall response from collection of car to delivery of vehicle when repaired. They worked around you instead of you having to wait in for them at any time. Work on vehicle was brilliant, cannot even tell there was any damaged. Particularly surprised that courtesy car was a similar size and not a `matchbox` car… Read Full Review

Solusarc's Comment

Written on: 13/08/2018

Good morning,

Thank you for submitting a review and letting us know you are happy with the repair and service.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Anda
Solus Customer Care

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★★★★★

“Excellent service”

Written on: 11/08/2018 by DenisseMatthews (1 review written)

24 hour turn around, stunning professional service, thank you. Would undoubtedly use you again… Read Full Review

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★★★★★

“Excellent Service.”

Written on: 11/08/2018 by jpyo (1 review written)

There is not a lot I can say about the excellent service I received. All my needs were dealt with speedily and efficiently which means I was totally happy with everything, including the repairs to my car. I cannot fault you on anything the communications kept me up to date with everything well done… Read Full Review

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★★★★★

“First class service ”

Written on: 11/08/2018 by Italian1 (1 review written)

This was my first bump in the last 17 years, Wow how things have changed, One phone call and it all got sorted, Car collected, repaired and returned and updates on the repair progress was superb Courtesy car sorted All done and sorted in a couple of weeks and a 3year repair Guarantee All in all FIRST CLASS SERVICE Thank you… Read Full Review

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★★★☆☆

“repairs ok”

Written on: 11/08/2018 by pmalady (1 review written)

repairs to my car were good however, there was no reason for my rear bumper protector to be removed which now means it has been unstuck from my boot liner and I cannot re-stick it back on. very inconsiderate and it will cost me money. totally unnecessary and thoughtless… Read Full Review

Solusarc's Response to pmalady's Review

Written on: 13/08/2018

Good morning,

Thank you for submitting a review and letting us know about your experience with Solus. I am sorry to read it was not a pleasant one.
Can you let me know the site your car went to and the first part of your registration so we can get this looked into?

Many thanks
Anda
Solus Customer Care

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★★★★★

“A No Hassle Service”

Written on: 11/08/2018 by Morenotl184 (1 review written)

I never imagined a no hassle car repair existed. With Solus it did. My car was picked up within the time frame I was told and was replaced by a very nice automatic (as requested) one - a superior model to mine. The repairs took 3 weeks which was slightly longer than I expected but no problem as I had the courtesy car. It was delivered back on a Saturday - one day later than I was told but this suited me better. Rear of car (which is where the damage was) looked as if it was brand new. I… Read Full Review

Solusarc's Comment

Written on: 13/08/2018

Good morning,

Thank you for submitting a review and letting us know you are happy with the repair and service.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Anda
Solus Customer Care

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★★★★★

“Solus are in a league of their own!”

Written on: 11/08/2018 by Jackie_7 (1 review written)

In almost 30 years of driving I have never had a better service from an insurance company. I reported my accident online and uploaded photographs of the damage. The people on the phone couldn't have been more helpful or accommodating - even when I had to change the date of collection at short notice. A lovely man came to collect my car at a time that was convenient to me and brought me a very nice courtesy car (without adverts all over it!)24 hours later, my car was back with a new… Read Full Review

Solusarc's Response to Jackie_7's Review

Written on: 13/08/2018

Good morning,

Thank you for submitting a review and letting us know you are happy with the repair and service.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Anda
Solus Customer Care

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★★★★★

“Great service”

Written on: 10/08/2018 by AntoineNelson248 (1 review written)

Very good service with excellent communication throughout the process. Very happy with the entire process from the first contact through to the final return of my completed car. … Read Full Review

Solusarc's Comment

Written on: 13/08/2018

Good morning,

Thank you for submitting a review and letting us know you are happy with the repair and service.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Anda
Solus Customer Care

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★★★★★

“Great”

Written on: 10/08/2018 by tatkin (1 review written)

Great Service, nice and quick delivery of my car. Helpful to get updates by text. Thank you!… Read Full Review

Solusarc's Response to tatkin's Review

Written on: 13/08/2018

Good morning,

Thank you for submitting a review and letting us know you are happy with the repair and service.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Anda
Solus Customer Care

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Tatkin's reply to Solusarc's Comment

Written on: 13/08/2018

Hi it was Luton

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★★★★★

“A very satisfying experience”

Written on: 10/08/2018 by martyn526 (1 review written)

Following damage to my vehicle, which wasn't my fault, my insurance company mominated Solus for the repair. Dealing with Solus could not have been easier. The initial consultation was made online whereby I submitted photographs of the damage and as much description as I could offer. This was followed by a phone-call from Solus explaining exactly what would happen next. My vehicle was collected from my house at a pre-arranged time and taken to Solus in Coventry. When the Solus engineers… Read Full Review

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★★★★★

“Fabulous and friendly service, extremely happy with...”

Written on: 10/08/2018 by EJB65 (1 review written)

Fabulous and friendly service and we were extremely happy with the work carried out… Read Full Review

Solusarc's Response to EJB65's Review

Written on: 13/08/2018

Good morning,

Thank you for submitting a review and letting us know you are happy with the repair and service.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Anda
Solus Customer Care

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