Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Excellent reliable service”

Written on: 24/04/2018 by Urquhart397 (1 review written)

Could not fault the service, excellent work and kept in contact with me all the way… Read Full Review

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★★★★★

“Excellent Standard of Service at Solus Luton”

Written on: 24/04/2018

Excellent customer service experienced throughout the process, our repairs were carried out to a very high spec and very efficiently with attention to detail. Helpful friendly staff gave confidence throughout and we would highly recommend Solus Accident Repair Centre Luton to anyone. Nothing was too much trouble and we couldn't have asked for more from them. We were given a brand new courtesy car so that we were not inconvenienced at all and we had our vehicle back within the week and were… Read Full Review

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★★★★★

“Good efficient service”

Written on: 24/04/2018 by Law149 (1 review written)

Good service like the fact the car was picked up and returned work done to a high standard… Read Full Review

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★★★★★

“mercedes front bumper”

Written on: 24/04/2018 by Wendyj1981 (1 review written)

start to finish could not hsve been more informative and helpful Job finished ahead of time returned as if new… Read Full Review

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★★★★★

“Car looks lovely and new again”

Written on: 23/04/2018 by Iekime (1 review written)

We were really happy with the work carried out on our car and the service we received. Car was cleaned inside and out which was done to high standards. Would definatly recommend solus to family and friends. Every person who we had communications with were friendly,polite and helpful… Read Full Review

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★★★★★

“Great service, kept up to date regularly, car lovely...”

Written on: 23/04/2018 by Chefbuts (1 review written)

Great service, kept up to date regularly, car lovely and clean and most importantly fixed! Great job… Read Full Review

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★★★★★

“Would absolutely recommend!”

Written on: 23/04/2018 by Paulthehippy (1 review written)

Fantastic service all the way, I was called before my car was collected, a couple of days later I was called to say all the work was done, and arranged delivery. An hour before my car was delivered I was called to say it was on its way, when it arrived, not only was all the work done, it looked spotless! I felt guilty handing back the courtesy car as it had rained during the night and looked filthy in comparison?! Big thanks to the staff there, friendly and professional… Read Full Review

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★★★★☆

“Good repair but communication could improve”

Written on: 23/04/2018 by Jacob40 (1 review written)

I'm happy with the repair work done. The vehicle was collected as instructed but not returned as agreed when completed. I was abroad, so not contactable and therefore made arrangements beforehand. Seems the repair people were not aware of these notes and did not query it back with Solus when I did not answer their messages left on my phone. However, the vehicle was very promptly returned after speaking to them on my return without fuss and with an apology. The side plastic trim was not put… Read Full Review

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★★★★★

“Great company, staff are lovely and cannot do enough...”

Written on: 23/04/2018

Lovely company who accomadated my request for car repair quickly as I explained I have a family member awaiting surgery at any time. Both guys who picked up and delivered the car where lovely very helpful and polite, and knowledgeable. Call center staff were super too. Professional, efficient service, from all involved,including mechanic who called me to discuss repairs and time frame. Well done and thank you… Read Full Review

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★★★★★

“Quick and efficient and friendly. ”

Written on: 23/04/2018 by Peterpan19 (1 review written)

I was kept fully informed of the collection, repair and return of my vehicle at all stages. The loan vehicle was great.My vehicle was returned promptly and in first class condition. Thank you to all concerned. My car had barely been gone an hour when I received a call to let me know the nature of the work that would carried out and that approval had been granted. The following day I was told when the car would be returned to me. Only four days elapsed between collection and return. Every… Read Full Review

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★★★★★

“Quick and Easy”

Written on: 23/04/2018 by lwOlson1954 (1 review written)

The whole experience was straightforward and easy. Dropping off the car and picking up the hire car took no more than about 10 minutes and didn't involve excessive bureaucracy. The loan car was not just any old small car, but a Corsa SRi! The repair work was done quickly and the car was returned in full working order, fully washed and valeted. The only niggle was that parking was awkward as there was so little space when dropping off and picking up, but that really is just a minor point… Read Full Review

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★★★★★

“All good”

Written on: 23/04/2018

All contacts were handled in an efficient manner. The personnel, either on the phone or in person were polite and all was carried out at the times stated. The repair is splendid… Read Full Review

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★★★★☆

“Recommend if they live in a reasonable distance....”

Written on: 22/04/2018 by Alonzo300 (1 review written)

Recommend if they live in a reasonable distance. Delighted with excellent condition in which you returned the car - not just the repair done well -- but also the cleaning inside and out, We were unsure about why you wanted to take the car to north London for a minor repair, And why it should take five days. But all's well that ends well,, … Read Full Review

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★★★★★

“Very good service”

Written on: 22/04/2018 by 418Byrne (1 review written)

From the delivery of a courtesy vehicle to the repair of my damaged car, Solus provided excellent service and the repairs were carried out exactly to the schedule promised. I would happily recommend the company to friends and family… Read Full Review

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★★★★★

“repair of Mazda cx3 reg EO16 YDC”

Written on: 22/04/2018 by hgTrevino135 (1 review written)

great repair job , good courtesy car , everything done on time, great communication throughout,friendly and efficient personnel, an excellent experience altogether… Read Full Review

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★★★★★

“Solus took all the drama out of my accident!”

Written on: 22/04/2018 by pcFox223 (1 review written)

Excellent service, the pick up of my car was brilliant from home and by a vary pleasant driver. I was given clear instructions on the courtesy car that you provided. You then dropped my car off as good as new back to my workplace and collected the courtesy car. I would recommend your services to family and friends. Great customer care!… Read Full Review

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★★★★★

“Great service”

Written on: 22/04/2018 by Lexi430 (1 review written)

This garage is owned by Aviva insurance. The whole process of my repair was handled with professionalism and efficiency. Good communication too. So nice to be able to write a good customer care review… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 21/04/2018

I would give a zero rating if I could!. ADVOID at all costs!. I had a car accident, the boot and bumper needed replacing, easy job you would think but no!. my insurance AVIVA sent my car to these monkeys. First of all they were meant to deliver a courtesy car when collecting mine, this was arranged for 8-10am, they arrived at 10.30am with no courtesy car. I rang Solus, they said they would deliver a car for 12pm, no car came, eventually it arrived around 4.30pm!!! A week later returned my… Read Full Review

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★★★★★

“Customer in focus”

Written on: 21/04/2018 by andersdandersson (1 review written)

The repair on my vehicle was carried out perfectly. I was informed if something went out of the time plan and the staff were very accommodating and helpful I getting it organised, taking my needs into account. The car was returned in a timely manner and in great condition… Read Full Review

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★★★★★

“Excellent ”

Written on: 21/04/2018 by Dolanhg71 (1 review written)

Totally updated on all work carried out. Picked up and dropped the car off, immaculate… Read Full Review

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