Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
91% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Solus www.solusarc.co.uk - Ask a question now

Media Gallery for Solus www.solusarc.co.uk

Solus www.solusarc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Highly recommended and the most trust worthy ”

Written on: 28/03/2020 by Saratomz (1 review written)

You were brilliant from communication to the repairs, honestly I can not thank you enough.... all staff were just amazing and thank you so much!!!! Literally saved my car and for that I will be forever grateful, you definitely come highly recommend by myself and my husband! On that note...... From our home to you all still there n working, stay safe x… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Top Service”

Written on: 27/03/2020 by Smonk1963 (1 review written)

Professional team all through the process - top quality repair - friendly and knowledgable staff Repair done on time and communication good through out Thank you All… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Disappointed”

Written on: 27/03/2020 by comtrad (1 review written)

The pick up and delivery were good and the repair took less than a week, however, when I got the car back it had somehow acquired some scratch marks which were not there when it left my house. These are quite deep in some places and mostly on the offside rear door. It looks like someone/something has scraped along the side of the door. For that reason I couldn't recommend the service to a friend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service”

Written on: 27/03/2020 by Carmeng196 (1 review written)

I was very happy with the service. I had a lot of requests which Solus was happy to follow. This was because I planed to go away while my service was being completed. All these requests had to be changed due to changes set by the government because of the Coronvirus. Solus dealt with this really well. It is hard to find a company that listens to you however Solus did listen very well and followed effectively with the new instructions. I gave Solus my car in a filthy state. They brought it… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Repair of car”

Written on: 27/03/2020 by Catabrown (1 review written)

The centre provided an excellent overall service: from the start the customer services were friendly and proactive. They kept us updated at each stage. The car was repaired in 5 days which was very fast. It looks perfect. Thank you… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“All Good”

Written on: 26/03/2020 by RickyboyG2 (1 review written)

Having never heard of Solus prior to someone hitting my rear bumper and via Aviva it was a very good process with me having to do very little and being constantly contacted and updated. They arranged a collection time and despite the current Covid-19 problems affecting all businesses that were on time. Had updates on assessment and progress, couldn't deliver back but that was due to social distancing and no "Chase cars" allowed as it meant two operatives in one car. So decided to… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A wonderful result”

Written on: 26/03/2020 by DavidRib (1 review written)

Getting in touch with Solus was so easy and uploading photos of damage to my car proved a lot easier than I anticipated. Following this I was given a follow up and told exactly what they were going to do to my car, they even spotted problems from the photos that I had not noticed. My car was picked up promptly and I was given a courtesy vehicle which was very clean comfortable and better than I expected from a courtesy car. I was then given an update as to the length of time that they would… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Tiguan repair”

Written on: 26/03/2020 by MileyCarver (1 review written)

Would definitely recommend Solus. Kept me informed from start to finish. I didn’t have to lift a finger as car was collected from my home and courtesy car dropped off. Car repaired in no time and returned fully valeted . Thank you Solus… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Solus Leatherhead”

Written on: 26/03/2020 by Peter1944 (1 review written)

Recommend by my insurer Exceptional service collected car, repaired and returned in three days As we are in the middle of a pandemic and I am at home isolating I could not have ask for more Staff very friendly and knowlegable and kept me fully informed… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Accident car body damage repair”

Written on: 26/03/2020 by jayeverett (1 review written)

Vehicle collected from my home promptly and efficiently. Damage to rear offside wing, light clustre and body panel. All damage repaired and vehicle returned promptly… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service”

Written on: 26/03/2020 by JulietGoode (1 review written)

Great service. Picked up when said and delivered back sparkly clean. Informed of times of collection & drop off… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“souls repair centre birmingham”

Written on: 25/03/2020 by LukasFanning (1 review written)

excellent service through out the duration of the repair. Clear and precise communication through out… Read Full Review

Solusarc's Comment

Written on: 26/03/2020

Good morning

Thank you for submitting a review and letting us know about the service received. Great to read that you had clear communication throughout.

I have passed your comments onto the team to share with everyone.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“My car has been returned to me today at 3pm, the cars...”

Written on: 25/03/2020 by Tdf73 (1 review written)

My car has been returned to me today at 3pm, the cars body work is not satisfactory! The passengers side door and wing are out of line, there is also blue spray paint on the front window trim and and over spray of lacquer on the drivers door! I spoke to the company over the phone before the man left with the loan car. I have now been left with my car!!! Just wanted to inform you that this problem is not resolved… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Really impressed”

Written on: 25/03/2020

Had some front end repairs to be Yaris carried out by Solus. They were excellent, both with the work done and keeping me updated with progress & any issues which needed my input. The pick-up and delivery we on time too. Overall very impressed. Thoroughly recommended… Read Full Review

Solusarc's Comment

Written on: 26/03/2020

Good morning

Thank you for submitting a review and letting us know about the service you have received. Really pleased that the team kept you updated and that you are impressed with our service.

I have passed your comments onto the team to share with everyone.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Superb service for a Fiat Doblo”

Written on: 25/03/2020 by Happyfiat (1 review written)

My mum took delivery of her repaired car today and although she can't currently go anywhere due to the coronavirus situation she was delighted. I have dealt with the phone calls and any administration and have also been very pleased with the friendly staff and how helpful they have been. Both the people who took and delivered the car were very friendly and considerate… Read Full Review

Solusarc's Response to Happyfiat's Review

Written on: 26/03/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Really pleased to read that you and your mum are happy with the repairs and service.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Following the vandalism of my car by some local...”

Written on: 24/03/2020 by Thebaldeagle1959 (1 review written)

Following the vandalism of my car by some local idiots, my insurance company booked Solus for the repairs. From the moment they were assigned, I received regular and clear updates about the car; from the collection right through to the delivery. Everyone that I spoke to was extremely polite and, understanding of my needs. When it came to returning the car, I explained that due to being exposed to someone with Coronavirus, I was unable to receive the keys etc. Even then, there was no issue… Read Full Review

Solusarc's Response to Thebaldeagle1959's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review. I'm really pleased that the team made the process clear and kept you updated. I am sorry to read you've been exposed to Coronavirus, I hope you and the person you've been in contact with are well or making a good recovery. I'm glad the team did what they could to protect themselves but to also get your car back to you.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★☆☆☆

“authorization for repairs was very slow.”

Written on: 24/03/2020 by ubeyde (1 review written)

it took over 3 weeks from when my car was take for aviva insurance to approve the repair. i do understand that the car had some extra body styling, the under writer wanted further proof that i purchased the car with the current body modifications, which i sent straight away. anyway once the repair was approved the corona pandemic had started so i requested my car back as if i did not i felt that it would be with you for a long time. i hope that the repairs can start immediately once your… Read Full Review

Solusarc's Response to ubeyde's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review, I am sorry that there was a delay in obtaining the authorisation and then for the pandemic to take over meaning we haven't yet been able to complete the repairs to your car. At the moment we do have to wait for the government to relax the current lockdown before we book any cars back in and as soon as we can we will make contact with all customers.

I hope once the car is repaired the score will improve from 2 stars.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“really good service”

Written on: 24/03/2020 by GuidoMan (1 review written)

From start to finsish it was a first class experience and very happy with how the repairs and cover car were handled I would genuinely recoomend the very good communications and making the process very "hassle free"… Read Full Review

Solusarc's Response to GuidoMan's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review and letting us know that you had first class service from the team. Really pleased that the team have kept you updated and made it hassle free. I have passed your comments onto the team.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fantastic”

Written on: 24/03/2020

Our experience with Solus was wonderful from start to finish. All members of staff were helpful and courteous and the repair was carried out to a very high standard in very quick time… Read Full Review

Solusarc's Comment

Written on: 25/03/2020

Good morning

Thank you for submitting a review and letting us know that the team were helpful and courteous. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment

Jmo5's Comment

Written on: 25/03/2020

The car was repaired in Bournemouth.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Insurance claim repair”

Written on: 24/03/2020 by HughKnowles (1 review written)

The quality of the staff I dealt with and the company's communications with me were outstanding, significantly beyond what I have previously experienced from the motor trade. The job was not very complicated but the parts were ordered in advance of them picking up the car and the work was completed quickly and within the timeframe they had communicated. I was very happy with the overall experience… Read Full Review

Solusarc's Response to HughKnowles's Review

Written on: 25/03/2020

Good morning

Thank you for submitting a review and letting us know how the team have performed. It's really good to read that we are different to what you've experienced in the past. I have passed your comments onto the team to share with everyone.

Many thanks, stay safe
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview