Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
91.4% of users recommend this
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Latest Reviews

★★★★★

“Fast and efficient”

Written on: 24/04/2019 by mikecanham7 (1 review written)

From initial contact to final collection the service provided is first rate with email and text updates to keep you informed. Car was ready to collect ahead of schedule and collection was friendly and helpful. Works were excellent and car looks like new again… Read Full Review

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★★★★★

“Very good job”

Written on: 24/04/2019 by davidprice37 (1 review written)

The work on my car was done at the Bournemouth branch. The service was the best that I could have wished for. The actual repair to my car was like it had never been damaged, brilliant job. I would have no problem recommending them to anyone. Their communication with me was first class, when they said things would happen it did. Fantastic job… Read Full Review

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★★★★☆

“Repair carried out quickly and efficiently”

Written on: 24/04/2019

The repair was done well and in good time. Only moan is the timescale given for pick up and then return of the car, as a 4 hour timeslot is very broad and meant me having to take time off work… Read Full Review

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★★★★★

“Excellent Friendly Professionals”

Written on: 23/04/2019 by MrsTucker (1 review written)

This company has the most excellent efficient kind, thoughtful engaging Team members. Every call I made was answered promptly and staff exceptionally helpful. Car repaired and delivered to me as agreed. Thank you for a wonderful customer experience… Read Full Review

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★★★★★

“Excellent Customer Serice”

Written on: 23/04/2019 by RosaLacroix349 (1 review written)

Tremendous service, kept in touch throughout and prepared to go out of their way to fit in with my plans… Read Full Review

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★★★★★

“Highly recommend ”

Written on: 23/04/2019 by MrsPowell27 (1 review written)

Fantastic service from collection of my car to return. The communication from Solus was excellent. They were punctual polite and professional. My car was ready to be returned in just over a week but because I was away on holiday Solus fitted my return around my needs. My car was returned looking like new. The workmanship on the repair has been completed to a high standard I am very happy customer… Read Full Review

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★★★★★

“From the time my car was collected for repair I...”

Written on: 23/04/2019 by Brookes183 (1 review written)

From the time my car was collected for repair I received excellent service. I received updates frequently and always on the day promised. The car was returned earlier than had been stated and was immaculate, both outside and inside. All those involved were efficient and extremely nice. Thank you… Read Full Review

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★★★☆☆

“Good work on car shame about customer service”

Written on: 23/04/2019

Good work completed on my car at Guildford solus but the attitude of the staff you spoke to was disgusting, very unhelpful could not get a straight answer as to what was happening with my vehicle was being told they were ordering parts my vehicle did not need, i ended up speaking to my insurance company to get an answer on the works being completed on my car i was happy with. On collecting my car there was no showing what work had been done was i happy with it etc, it seemed an effort for them… Read Full Review

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★★★★★

“Very good service ”

Written on: 21/04/2019 by sahra123 (1 review written)

Very good service, the team have contacted me promptly once i made the booking, picked the car up at location convenient for me and have delivered on time. The gentleman who picked my car up was very helpful, professional and explained everything. I'm very happy with the service i received, many thanks… Read Full Review

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★★★★★

“Excellent service and quality repair”

Written on: 18/04/2019 by vyMcDonough245 (1 review written)

Very quick and efficient service. Helpful and friendly staff, car came back looking good as new. So good we're using them again ( car was rear ended 1 week after first no fault accident) . At least we know it'll be another excellent job… Read Full Review

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★★★★★

“Excellent repair”

Written on: 18/04/2019 by Reagan109 (1 review written)

The work was carried out quickly and to a very high standard. I was kept apprised of the progress via phone and emails. The car was collected on time and returned on time too. The car looked great as not only had the flair been done but the car had been valeted to a high standard… Read Full Review

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★★★★★

“FANTASTIC SERVICE TOP QUALITY”

Written on: 18/04/2019 by Thaddeuss478 (1 review written)

My accident was on a Thursday morning and Aviva has the car collected in under 2 hours form the event.... 2 hours later Solus contacted me with the update and said they would update me later or next day..by 4.30 I had the further update and a predicted completion only one week later. Called on the following Thursday too confirm and collected the car later that day with as far as can tell and perfect repair. Totally painless experience and would recommend both Aviva and Solus totally. Thanks… Read Full Review

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★★★★★

“Fast professional and friendly”

Written on: 18/04/2019 by Efrain1970 (1 review written)

From home collection to car repaired and ready for home 4 hours!!!! Superb job, fantastic communications and the staff were so friendly! Would thoroughly recommend. Thank you Solus, Coventry… Read Full Review

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★★★★★

“Fantastic Service from start to finish!”

Written on: 18/04/2019 by FinleyGriffin-Alt298 (1 review written)

So impressed with the service received from Solus - I have spoken to a few different people from the team and all of them were SO friendly and helpful! I am so so happy with my car! I couldn't believe it when I saw it, I genuinely didn't think it was mine it looks brand new! I couldn't believe it had been cleaned also - it was sparkling! Solus must pride themselves with providing excellent customer service because that is exactly what I received. They even collected my car and returned it… Read Full Review

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★★★★★

“Car accident repair”

Written on: 18/04/2019 by MitchellSchofield322 (1 review written)

Excellent customer care and regular contact during repair schedule. Repair work carried out to a very high standard. Car returned valeted and on schedule. I would thoroughly recommend Solus Accident Repairs to family and friends… Read Full Review

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★★★★☆

“Prompt and courteous service”

Written on: 18/04/2019 by kgBolton140 (1 review written)

Reliable and meeting the promises they make. They collected my car from my house and delivered the courtesy car to my house. They then delivered my car to my work address. It was convenient and minimised the stress. I am happy with the service. The driver who collected and delivered my car was friendly. Better communication in the office would improve the service. For example when my car was booked for repairs I was initially advised that it would be returned the following day. Then the driver… Read Full Review

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★★★★☆

“Friendly and helpful servive”

Written on: 18/04/2019 by ypAlmeida76 (1 review written)

I cant fault the company for the friendly and helpful staff. The car was repaired really well too. The repair took longer than expected due to a part needing to be ordered but otherwise a fantastic service… Read Full Review

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★★★★★

“Brilliantly fast service!”

Written on: 18/04/2019 by Lioness72 (5 reviews written)

When Solus initially got in touch with me regarding my damaged bumper, I was a bit disappointed that I needed to wait three weeks for my repair date. However, as we all know, time goes by very quickly and my car was duly collected from my home by a very pleasant driver, who also went into great detail about the operations of the courtesy car, a generous sized 5 door hatchback which was left in replacement. This was on the Tuesday. By Wednesday evening, I had a phone call to say that my car… Read Full Review

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★★★★★

“All round excellence”

Written on: 18/04/2019 by 235Franklin (1 review written)

Very pleased. The repair was quickly arranged for a convenient time and was collected at exactly the time said. The loan car was a new condition Seat Leon which we loved. The work was excellently done and my car returned at exactly the time requested. The work is invisible. I have recommended the insurer and the repairers to friends and family… Read Full Review

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★★★★★

“Quick, efficient and excellent service.”

Written on: 17/04/2019 by Jaylyn291 (1 review written)

Quick, efficient and excellent service… Read Full Review

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