Solus Reviews - www.solusarc.co.uk

★★★★★
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Latest Reviews

★★★★☆

“Very good”

Written on: 11/09/2021 by Aldo134 (1 review written)

Everything went smoothly and the job was excellent. I would recommend Solus… Read Full Review

Solusarc's Comment

Written on: 13/09/2021

Good morning

Thank you for submitting a review and letting us know all went smoothly and that you would recommend us.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★☆☆☆

“Room for improvement ”

Written on: 08/09/2021 by Omario33 (1 review written)

Car had to be returned after repair as still could see a dent. No problems accepting it back. 2nd repair finally lovely job. Had to wait on 2 occasions for a couple of hours after the allocated time frame for delivery of courtesy vehicle & my car pick up. 2nd courtesy car had engine diagnostics light come up & needed oil!!!!!!!!! Staff at Solus Basingstoke were very helpful on the phone & kep’t me constantly updated. Overall couldn’t say it was hassle free & would look elsewhere for a… Read Full Review

Solusarc's Comment

Written on: 09/09/2021

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry to read that your car had to come back to us for damage not repaired. I have passed your comments onto the team to learn and prevent this from happening again.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“ Car repair completed quicker than I had anticipated ”

Written on: 07/09/2021 by Seandan (1 review written)

My car was repaired quicker than I had thought it was going to take. I am delighted with the quality of the work done and I was kept up to date all along the way. I would not have any hesitation in recommending your company to friends to use you facilities… Read Full Review

Solusarc's Response to Seandan's Review

Written on: 08/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the quality and that the team repaired the car faster than expected.

Was it our Basingstoke branch that your car went to?

Many thanks
Cathy
Solus Customer Care

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Seandan's reply to Solusarc's Comment

Written on: 08/09/2021

No it was the one in Cumbernauld

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★★★★★

“Great service”

Written on: 07/09/2021 by Djd6789 (1 review written)

Great service, repair done round busy work life. Picked up and dropped off exact time told Would highly recommend Solus you o anyone… Read Full Review

Solusarc's Response to Djd6789's Review

Written on: 08/09/2021

Good morning

Thank you for submitting a review and letting us know that the team in Cumbernauld provided a great service and worked around your work. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great Insurance Job”

Written on: 06/09/2021

Solus was the appointed repairer of my insurance company, so I did not have to do much. Communication throughout was excellent. A minor detail was that it took a few days longer than initially stated to get the car into the workshop, but as the car was driveable this was not an issue. A courtesy car was provided, delivered to me when they collected my car, so very convenient and efficient service. The bodywork repair looks good so I would have no hesitation in recommending this company… Read Full Review

Solusarc's Comment

Written on: 07/09/2021

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and that you are pleased with the repairs. Was you car repaired by our Coventry team?

Many thanks
Cathy
Solus Customer Care

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Jaymay50's Comment

Written on: 07/09/2021

Yes, the car was repaired by the Solus Coventry team.

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★★★★★

“Very professional service from start to finish”

Written on: 06/09/2021 by SARobertson (1 review written)

Nice to deal with a company that works professionally. I was contacted early to discuss arrangements, and my car was collected by a friendly and courteous recovery lorry driver. Kept informed of progress, and work finished ahead of original deadline. My car was returned, clean and with repairs to a high standard! Very pleased… Read Full Review

Solusarc's Response to SARobertson's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that the team were professional. It was great to read that the repairs were completed to a high standard. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Couldn’t ask for more”

Written on: 06/09/2021 by BlackBMW (1 review written)

Easy, friendly guys, outstanding work considering my car was covered in damage from a freak hail storm. Looks immaculate again and I’m really chuffed. Kept me updated at all times and did as they said they would. Hopefully won’t need to see these guys again but if I had to I’d have every confidence… Read Full Review

Solusarc's Response to BlackBMW's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that the team were friendly and they carried out looks immaculate. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Smooth professional service”

Written on: 05/09/2021 by Colby421 (1 review written)

Really happy with service, collection at home, update within 48 working hrs, kept up to date throughout, hold up at last minute as car checked before leaving and needed a new tyre. Would recommend… Read Full Review

Solusarc's Comment

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and the updates throughout. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent company”

Written on: 04/09/2021 by MissK28 (1 review written)

I had never heard of this company before but my insurers recommended them after I had a car accident that was not my fault. With some trepidation I agreed. However I need not have worried. They did an excellent job at the Basingstoke branch. They kept me informed as to what repairs were necessary and when my car would be ready and they were true to their word. My car looked as good as new when they returned it. I was very pleased with them and would highly recommend them… Read Full Review

Solusarc's Response to MissK28's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and great to read that although you had some worries these were soon gone. Great that the team in Basingstoke did an excellent repair and kept you updated.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very Helpful”

Written on: 03/09/2021 by epadgham (1 review written)

Very helpful, kept me posted all the way and tried (and succeeded) to get my car back to me as soon as possible; the staff I had direct dealings with deserve plaudits. It was an insurance claim/repair, so only had to pay the excess. However this was very easily done online… Read Full Review

Solusarc's Response to epadgham's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that the team were helpful and it was easy to pay your excess online. I would like to share your comments, please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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Epadgham's reply to Solusarc's Comment

Written on: 13/09/2021

Basingstoke

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★★★★★

“Perfect service ”

Written on: 03/09/2021 by Fisher176 (1 review written)

I have been very pleased with the exceptional customer service and the ultimate result. There was a bit of a wait to get the car booked in but once picked up it had been turned around very quickly and faster than the original timeline. Would greatly recommend. Car now looks better than new! I actually happened to take it to MOT right after and the garage folks couldn’t tell which side of the vehicle was subject to a lorry collision. Great work… Read Full Review

Solusarc's Comment

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know the team provided exceptional customer service and great to read the team got the car back to you quicker than expected. Great to see another garage couldn't fault our repairs.

Please can you confirm which site your car went to? We have a couple in the London area.

Many thanks
Cathy
Solus Customer Care

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Aedlondon's Comment

Written on: 06/09/2021

Solus Wood Green

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★★★★☆

“Professional, friendly and efficient service”

Written on: 02/09/2021 by Brennan176 (1 review written)

Solus repaired damage to the rear bumper of our car as part of an insurance claim. They clearly explained what the repair entailed and managed our expectations throughout. The repair was completed within the time scales they said and to a very high standard. They collected and returned our vehicle at the agreed times. The only very minor issue, was a phone call from Solus to say the vehicle would be collected shortly. When it fact it had already been collected, which caused a minutes of… Read Full Review

Solusarc's Comment

Written on: 03/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair. Apologies for the issue regarding the collection of your vehicle.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great repair to Ford Focus bodywork”

Written on: 02/09/2021 by Jaliyah1967 (1 review written)

Our car was referred to Solus by our insurance company for repairs to a front wing and door following a close encounter with a large truck. We were kept well-informed of the repair status once the car had arrived at the Solus workshops in Coventry. The original target date was missed by a couple of days, but this was of little consequence. The car was transported back to our address by a friendly, helpful driver who assisted with starting the vehicle when we found the battery was too flat to… Read Full Review

Solusarc's Comment

Written on: 03/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

We will pass your comments onto the team at Coventry.


Many thanks
Chris
Solus Customer Care

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★★★★★

“Faultless service”

Written on: 01/09/2021 by iiBrady99 (1 review written)

We had hailstone damage on our cherished vehicle, it was pretty bad, we were kept informed by the insurance company on a regular basis as they were inundated with repairs in the same area, considering this, the timescale was quite minimal, when Solus took over the repair, we were kept informed right through the process, our biggest fear, was the vehicle would be written off, the repair was done to the highest standard, the vehicle was delivered fully cleaned and valeted, and the man said, any… Read Full Review

Solusarc's Comment

Written on: 03/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Relick's Comment

Written on: 06/09/2021

Hi, we were told the car was being repaired at Coventry, by the delivery driver, Thanks

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★★★★★

“Great service provided ”

Written on: 30/08/2021 by Farhanaakther (1 review written)

My car looks as good as new, they were able to repair all issues and kept me updated on when everything will be finished. There were delays with the parts but they called me to let me know which I appreciated. I had to rush to get my car delivered but they managed to do it in a time that suits me. The delivery person was also great. Overall great service!… Read Full Review

Solusarc's Response to Farhanaakther's Review

Written on: 31/08/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great service. Quality work. ”

Written on: 30/08/2021 by IanMcMahon (1 review written)

From the initial arrangements for the work, right through it’s completion Solus was a pleasure to deal with. I was kept informed throughout the process. The pick up/drop off service was excellent. The work returned the damaged car to showroom condition. I am very happy with the work and while I obviously hope I never need them again, would not hesitate to use Solus in the future. Highly recommended… Read Full Review

Solusarc's Response to IanMcMahon's Review

Written on: 31/08/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Ianmcmahon's reply to Solusarc's Comment

Written on: 31/08/2021

Hi Chris. It was Solus Cumbernauld

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★★★★★

“Great Service”

Written on: 28/08/2021 by DaveWJRoss (1 review written)

From the car being collected & delivered back after the repair, the service was first class. The repair itself on the car was excellent & appreciated the care also taken with cleanliness given the on-going pandemic. Only slight issue was I had to phone to check if the car had been assessed but my enquiry was handled by the customer service staff who provided the relevant information and doesn't affect my overall impression of Solus. Just want to say thanks to everyone at Solus for your help… Read Full Review

Solusarc's Response to DaveWJRoss's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know about your experience. It is lovely to read how well the team performed both on the phone and completing the repairs.

I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Garage too far away”

Written on: 27/08/2021 by Haven319 (1 review written)

I'm very happy with the repair that's been done to my rear bumper but at the start of the process I thought I was going to be given a choice of repair workshops but instead was only give one (Solus Warrington) which is about 30 miles away & when the car was returned I then had to top up my fuel & I'd only used the courtesy car for about 12 miles in total as I'm retired, so I only travelled to my local Aldi & back. Why don't you have a repair shop on the Wirral?... There are 360,000 people that… Read Full Review

Solusarc's Comment

Written on: 02/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the quality of your repair. I'm sorry to hear about the issue you experienced with the recovery of your vehicle.

Please can you confirm the first part of your registration number so that I can look into this further with the team at Warrington?

Many thanks
Chris
Solus Customer Care

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Bob-Builder's Comment

Written on: 03/09/2021

Reg number begins with RL19

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★★★★★

“Many problems along the way but end result fantastic”

Written on: 27/08/2021 by doctorir (1 review written)

Difficult situation all round. Problems with loan cars, communication errors, incorrect texts telling me car ready but not. Delays in promised return date. I could go into detail and make it sound like a horror show to deal with Solid but that would be unfair on the people who work their. Yes, there were problems along the way but the manner in which the staff their owned the issues and did everything possible to make good a bad situation was exemplary. The finished repair looks fantastic and… Read Full Review

Solusarc's Response to doctorir's Review

Written on: 31/08/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and the way that the team dealt with issues that arose during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★☆☆☆

“would i recomend”

Written on: 26/08/2021 by slotone (1 review written)

you are told that new parts agoing to be fitted but you find out that they have repaired our own parts and they due a final check before they deliver our car back and find more scratches before it went in and polish compound all over spotlights moulding so they take it back to fix problems for second time and return it with polish compound still in the same place so what does this make you wonder are they checking by workshop… Read Full Review

Solusarc's Response to slotone's Review

Written on: 31/08/2021

Good morning

Thank you for submitting a review. I'm sorry to hear that you are not happy with the quality of your repair.

Please can you confirm the first part of your registration number so that I can look into this further with the team at Cumbernauld?

Many thanks
Chris
Solus Customer Care

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Slotone's reply to Solusarc's Comment

Written on: 31/08/2021

this is the first part of reg wr67

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