Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
91.3% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Solus www.solusarc.co.uk - Ask a question now

Media Gallery for Solus www.solusarc.co.uk

Solus www.solusarc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“A very good experience”

Written on: 20/08/2019 by Bernie_Outdoors (1 review written)

After having the accident in our car, the arrangements to have it repaired very very good and painless. Car collected on time with an advance phone call to be precise on the time. Completed within the estimated time, Returned to my home in great condition and valeted. All arrangements and work very well done… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“First class service”

Written on: 20/08/2019 by chrisinstirling (1 review written)

An excellent Client experience. Everything was very efficiently carried out and the quality of the work was first class. Many thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Thank you for going the extra mile”

Written on: 19/08/2019

I’m pleased for all the efforts put to fix my car. Thank you for going that extra mile to deliver my car to my home on the date requested. It’s appreciated… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Workmanship & High Quality Repair”

Written on: 19/08/2019 by 1966Padilla (1 review written)

Excellent workmanship, very high quality repair with a 3 year warranty. Delivered on time with the vehicle in clean condition. Kept updated with the progress of the repair. In fact this is the first time I was extremely satisfied with vehicle body work repair. There was nothing to say about not liking it… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful and thorough”

Written on: 19/08/2019 by TommyT79 (1 review written)

The service from start to finish was of a very high standard, this is not only applicable to the standard of the repair but also the customer service provided. Hopefully I don’t need to have any further repairs to my cars in the future but if I did I wouldn’t hesitate to use Solus again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service ”

Written on: 19/08/2019 by Pammys74 (1 review written)

Great service received my car was picked up from the house and then dropped off at the car hire company after. So no hassle for me and get communication. I would definitely recommend to friends and family… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Outstanding Service”

Written on: 19/08/2019 by Panellist (1 review written)

Communication was excellent throughout. I was very satisfied with the quality of the repair and was treated very courteously… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Ford Ka”

Written on: 19/08/2019

My car came back in perfect condition it. You fixed my damage terrific, car was gleaming inside and out. Thank you, it means everything to me. Also customer service is impeccable as is the communication with your customers. Thank you all… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Would recommend. ”

Written on: 19/08/2019 by Hurley321 (1 review written)

Since my accident, I have been kept informed by text, E-mail and phone calls. Staff have always answered questions and made it stress free. My car came back looking better than before and clean and tidy. Thank you!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Haphazard review of car”

Written on: 19/08/2019 by JoelHealy160 (1 review written)

The centre came back to us after 1 day having replaced the bumper. We refused to accept the car back as they had not checked any structural elements. After a second day they identified and replaced more parts. Would not recommend this centre at all due to their lazy approach to inspection and money saving work on the part of insurers. They appear to have little interest in ensuring cars are fully safe and usable after insurance inspections… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very good service, regular communication and updates...”

Written on: 19/08/2019 by Sharaz100 (1 review written)

Very good service, regular communication and updates via email/phone. Dates etc all achieved as advised, no stress!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Good work lacked details”

Written on: 18/08/2019 by Annara (1 review written)

Carried out the work quickly looks like a good job but when I asked what had actually been done there was a lack of detail. Also when took it to be assessed before the repair there was also a lack of detail because they did not want to do extra work to see what was needed prior to the repair which could have cost time had any extra work been needed. Staff were always polite and helpful when speaking with to them… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Great repair”

Written on: 18/08/2019 by Ortiz253 (1 review written)

Solus communication was excellent. They collected my car as arranged and left me with an acceptable courtesy car. Whilst the repair took a little longer than expected you can now not tell there was any damage. Return of car was as convenient as collection. Very happy. Thank you… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Repair of Lexus”

Written on: 17/08/2019 by LexusRX (1 review written)

Hi I just got the keys for my car today after the repair of my Lexus and have following complaints - The key was broken in two pieces and taped together. It had a small crack before, however the key must have been twisted so hard in the ignition it broke in two. - The engine light is on and it shows the following three messages 'Check AWD System', 'Check VSC System' and 'Check Hybrid System'. Regards Bjarke… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“My Visit to Solus”

Written on: 17/08/2019 by Hedgehog118 (2 reviews written)

I Haven't been to a body repair for many years so I wasn't sure what to expect, I had a very pleasant feel about the place, all the staff were most helpful, also the delivery driver who brought the back home to me was a helpful pleasant bloke… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“good service and no hassle”

Written on: 17/08/2019 by AndersonConrad (1 review written)

good service and no hassle… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Helpful efficient & courteouswas”

Written on: 16/08/2019 by Leyla292 (1 review written)

The Bournemouth depot put my mind at rest from the very start,and during the whole repair process. I was regularly updated and the vehicle returned spotlessly clean and on the date it was due. I would be happy to use their services again if required and also recommend to other people… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“glad to have my car back”

Written on: 15/08/2019 by peggysue1234 (1 review written)

very pleased with the quality of the work. car looks brand new. even cleaned inside. customer service excellent.collected and delivered car to work place as requested and kept me informed at all stages. would recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Above and beyond”

Written on: 15/08/2019 by GNRB (1 review written)

Solus were brilliant from start to finish. I spoke the garage prior to my repair date and they were helpful, friendly and informative. I decided to take my car to the garage myself rather than wait for collection as it worked out better for me. The garage insisted that they give me a lift to the station rather than letting me walk. I asked for a private quote in addition to the insurance claim and was phoned that afternoon with the details. All my repairs were carried out in good time and my… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dont use Solus . ”

Written on: 15/08/2019 by dannisingh (1 review written)

The car was returned today . This was an additional 6 days after their estimate. Additional miles even though it was picked up on a tow truck from my house. How strange its exactly 7 miles ; the distance from my house to the repair garage. The car had additional scratches on it. cleaning residue still on car. Masking tape removed damaging paintwork. The door sensor was not working. Fuel economy was showing significantly lower ; maybe its been driven fast or there is an issue with the hybrid… Read Full Review

Report this review
Was this review helpful? 0 0
overview