Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Insurance body shop work”

Written on: 18/12/2017 by Tuckerh465 (1 review written)

I found the overall service professional and prompt… Read Full Review

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★★★★☆

“Good job ”

Written on: 18/12/2017 by Lorena300 (1 review written)

New front bumper. Good job done ok. bumper dented due accident… Read Full Review

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★★★★☆

“Very Happy with the Service”

Written on: 18/12/2017 by jmRoche185 (1 review written)

From the first phone call to the delivery of my repaired vehicle it was a breeze. I would gladly recommend the service to both family and friends… Read Full Review

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★★★★★

“Perfect professional quick”

Written on: 18/12/2017

Fantastic service, Excellent communication, friendly and helpful staff. My car was collected on Tuesday as promised and a lovely courtesy car was delivered to my work. My car was repaired and delivered back to me on Friday, spotlessly clean, and repaired to a fantastic standard. The contact centre called me to let me know when a driver was en route to collect my car and again to advise delivery. Nothing was too much trouble for any member of staff I had contact with. Would definitely use again… Read Full Review

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★★★★★

“Good job”

Written on: 18/12/2017

Excellent repair job. Communication could be better. No phone call to let me know my car was in place and I had to chase up initially… Read Full Review

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★★★☆☆

“Repair after accident”

Written on: 17/12/2017 by Shelley9Chambers (1 review written)

Car looked as expected after repair. I haven't got a clue as to what was done to the car, whether parts were replaced or repaired. I was told that I would get a breakdown of the work that was done and the cost of repair and so far have had nothing from Solus. I can't give a value for money rating as I have no idea… Read Full Review

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★★★★★

“Hassle free”

Written on: 17/12/2017 by PhillipJorgensen318 (1 review written)

Everything is all taken of… Read Full Review

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★★★★★

“Professional - efficient - ”

Written on: 17/12/2017 by XavierCombs409 (1 review written)

Perfect service - quick professional --delivered bad news well - got all sorted without problems -… Read Full Review

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★★★★★

“Excellent, rapid service. First class.”

Written on: 17/12/2017 by Gallegos234 (1 review written)

Excellent, rapid service. First class… Read Full Review

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★★★★★

“A great service and they even fixed my key, washed my...”

Written on: 17/12/2017 by Whiteheadit357 (1 review written)

A great service and they even fixed my key, washed my car and cleaned it inside. Thanks… Read Full Review

Solusarc's Comment

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service received. I have passed your comments onto the team in Coventry.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car returned brand new”

Written on: 17/12/2017 by Sheehanev427 (1 review written)

This experience has honestly been amazing which is something I would not normally associate with a minor accident. Solus arranged a pickup truck to my house to pick my car up and drop off a car hire at the same time. They called me the next day and advised me on repairs. A driver had came out of a side road onto the main road. Fortunately everyone was ok and no one injured but my car had been scratched and dented all along one side from passenger door all the way to back of car. The back alloy… Read Full Review

Solusarc's Comment

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and communication from the team. Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Efficient professional customer service based company, ”

Written on: 17/12/2017

Very happy overall with the service I received, professional service delivered… Read Full Review

Solusarc's Comment

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that you are happy with the service received. Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Really good communication ”

Written on: 16/12/2017 by Control81 (1 review written)

I'm really happy with souls for repairing our car that was badly damaged. The communication was very good from the ladies that I spoke to, and they helped with trying to get information from Audi bexley after they sent it to them to have specialist work done. This helped me a lot as I wasn't getting much help at all from Audi. And solus helped again after Audi sent my car back to me with a leaking radiator hose! Solus collected the car and gave me a courtesy car… Read Full Review

Solusarc's Response to Control81's Review

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that the team assisted with Audi and that the team kept you updated throughout.

Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Outstanding service given”

Written on: 15/12/2017 by Kelvinp (1 review written)

I am really impressed with the cUstomer service keeping me informed about picking the car up, then telling me what was going to happen with possible timescales depending on Ford part ordered. Then how quick the repair was done enough I was given a text to inform me to contact about the return of my car. When calling, I was impressed with how my concerns were dealt with. Thenand the car returned. Much cleaner than it left me. Very impressed. Thank you… Read Full Review

Solusarc's Response to Kelvinp's Review

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that you were impressed with the service, repairs and how the vehicle was returned. Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic service , very impressed! ”

Written on: 15/12/2017 by Khannys (1 review written)

Thank you for doing a great job on my car , I was kept informed the whole way through , with regular phone calls , very efficient and professional service and the car came back looking new… Read Full Review

Solusarc's Response to Khannys's Review

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that the team in Birmingham did a great job, I have passed your comments onto them to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“GOOD EXCUSIVE SERVICE”

Written on: 15/12/2017 by FRANKGOODWW (1 review written)

QUICK EFFICIENT AND EXCELLANT SERVICE AND A REPAIR WELL DONE… Read Full Review

Solusarc's Response to FRANKGOODWW's Review

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that the team were efficient and provided excellent service. Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“great service , my car was picked up ,I was updated...”

Written on: 15/12/2017 by joanne2716 (1 review written)

great service , my car was picked up ,I was updated through every step of my repair & delivered back like new , lovely staff and great service would 100% recommend… Read Full Review

Solusarc's Response to joanne2716's Review

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that the team at Stansted provided a great service. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Convenient pick and return”

Written on: 15/12/2017 by Allisson123 (1 review written)

My car was picked up on the weekend, and returned 4 days later,. I was kept informed about the progress of the repairs. … Read Full Review

Solusarc's Comment

Written on: 18/12/2017

Good morning

Thank you for submitting a review and letting us know that the team kept you updated whilst your car was with us. Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent customer service”

Written on: 15/12/2017 by Malcolmll (1 review written)

They almost made having an accident a pleasurable experience. Polite,efficient and a speedy repair and a loan car brought to and picked up from your home. Excellent standard of workmanship… Read Full Review

Solusarc's Response to Malcolmll's Review

Written on: 15/12/2017

Good morning

Thank you for submitting a review, great to read that the team took the stress of the accident away. Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“communication, precision, turnaround”

Written on: 15/12/2017 by ElsaMcCartney421 (1 review written)

The communication throughout has been brilliant, I was told what was going to happen and when and then it happened. the car came back one week later. excellent… Read Full Review

Solusarc's Comment

Written on: 15/12/2017

Good morning

Thank you for submitting a review and letting us know that the team have been brilliant in keeping you updated.

Please can you confirm which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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