Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Great service from start to finish ”

Written on: 17/02/2020 by Middleenglandmum (1 review written)

Great service from start to finish. Good communication, convenient car pick up & drop off. Excellent bodywork repairs. Highly recommended… Read Full Review

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★★★★★

“Car looks brand new again”

Written on: 17/02/2020 by cfBoone299 (1 review written)

Happy with the repair done, my car looks brand new again, great communication in regards to repair progress, repairs didn’t take too long, would definitely recommend Solus. Customer service was excellent, even when picking up and dropping the car off. Thank you so much for the work done… Read Full Review

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★☆☆☆☆

“Need to own up to mistakes!”

Written on: 16/02/2020 by AliyahHull (1 review written)

My car was taken on 30th December 2019 and returned on 12th February. The original estimate was 7 days. The repair was to the passenger side and I was informed that the delay was due to a part being ordered. It took you far too long to admit that the part was the drivers seatbelt that you had irreparably damaged. As a result of delays with your suppliers I spent time complaining to Aviva and negotiating a settlement. I was driving a Skoda Fabia for all but the last 2 days and that is not in any… Read Full Review

Solusarc's Comment

Written on: 17/02/2020

Good morning

Thank you for submitting a review, I am sorry to read about your experience. We had been contacted by Aviva following the seatbelt being damaged when your vehicle was stripped. The part was then on back order with Mercedes dealing the completion of the repairs. The Sokda Fabia is as per the policy entitlement but I understand the site upgraded the car once you returned from holiday. We have learnt from your experience and hope this doesn't happen again.

Sorry again
Cathy
Solus Customer Care

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★★★★★

“Solus Birmingham - I can’t praise you enough!”

Written on: 14/02/2020 by NJD236 (1 review written)

My Renault Clio was booked in for a wheel replacement (due to the irreparable damage caused by a large pothole). This was all arranged through my insurance company. I honestly can’t praise Solus Birmingham highly enough! Their customer service is outstanding and the repair that was carried out was nothing short of perfect. The courtesy car that I was provided with (a Vauxhall Corsa) was less than 12 months old, lovely to drive and spotlessly clean when it arrived. The handover of my… Read Full Review

Solusarc's Response to NJD236's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service. Great to read that Birmingham were outstanding and that your car was returned spotless. You know where we are if you need us but like you say fingers crossed the need won't arise.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Van rear door repair”

Written on: 14/02/2020 by SDFUKLTD (1 review written)

There are no bad points to discuss regarding my experience with Solus. I was very pleased from start to finish as I was kept informed at all stages as soon as they became involved. I cannot give a value for money rating as I do not know the cost of the repair as it has been dealt with by the insurance company… Read Full Review

Solusarc's Response to SDFUKLTD's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the whole process from start to finish.

I would like to share your comments please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Sdfukltd's reply to Solusarc's Comment

Written on: 17/02/2020

The repair took place at Coventry depot.

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★★★★★

“Octavia VRS repair”

Written on: 14/02/2020 by 117Orr (1 review written)

Friendly and prompt communication through the whole process, people who collected and dropped off the car arrived exactly when they said they would, and I was updated on the progress of the repairs through the method I requested. Excellent service, wouldn't hesitate to recommend… Read Full Review

Solusarc's Comment

Written on: 17/02/2020

Good morning

Thank you for submitting a review, great that the collection/delivery worked well for you and you were kept updated.

Please can you let me know which site your car was repaired by so I can pass on your comments?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Absolutely excellent service!”

Written on: 14/02/2020 by niccolabartram (1 review written)

Their communication was excellent, kept me informed with updates. They did an amazing job fixing up my car and promptly. Thank you so much solus!… Read Full Review

Solusarc's Response to niccolabartram's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that the communication was excellent. I would like to pass on your comments please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very efficient service”

Written on: 14/02/2020 by PHeyes (1 review written)

I have just left a positive review on the Aviva site. I'm very pleased with the overall, quick, friendly and efficient service I have received from you. Great to have my car picked up and delivered back to me, looking brand new and shiny too. Many thanks to you all… Read Full Review

Solusarc's Response to PHeyes's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs. Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“5 star service ”

Written on: 14/02/2020 by Nic0la74 (1 review written)

From the initial call to book my vehicle in for repairs, to the day it was dropped back, every member of staff was really helpful, informative and friendly. The assessor kept me regularly updated throughout the process and answered all questions I had. The finished work looks great too. Highly recommend using this company (Epsom branch). Thanks guys… Read Full Review

Solusarc's Response to Nic0la74's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and that you are pleased with the repairs. I have passed your comments onto the team at Epsom.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Quick & efficient ”

Written on: 13/02/2020 by Quicknessy (1 review written)

Pick up easily arranged from my choice location. I was kept well informed regarding the repair details and rough estimate of when repair will be complete.The repair work was great ,my car was good as new… Read Full Review

Solusarc's Response to Quicknessy's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review, great that the collection/delivery worked well for you and that the team kept you updated.

Please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent Service”

Written on: 13/02/2020 by BT125 (1 review written)

Kept well informed of repair progress by online App. Good clean curtesy car Both drivers, one delivering and one collecting very polite and well presented… Read Full Review

Solusarc's Response to BT125's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that the team kept you fully updated. Great that the courtesy car was clean and staff were presentable.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Repair very good but comms very poor + phone never answers”

Written on: 13/02/2020 by Merritt1946 (1 review written)

Repair is of a very high Standard but my R line badge was not placed in line so a little annoying as little more attention Should have been paid on that especially when the body work looks pristine so it lets it down. Ideally i’d like that corrected. Secondly, your communication definitely needs to improve. It was good up and till you were given the job. After that i never got an update call as promised. I left 5-6 messages but only was contacted once as they car repair came to an end… Read Full Review

Solusarc's Comment

Written on: 17/02/2020

Good morning

Thank you for submitting a review, I am sorry the read that the R line badge was slightly off letting down the finish of the repairs. If you can let me know which site your car was repaired by and the first part of your registration I can look into why only one of your messages were responded to. We are working on the phone lines and we are sorry you couldn't get through.

Look forward to hearing from you.
Cathy
Solus Customer Care

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★★★★★

“Octaviia Wing Repair”

Written on: 13/02/2020 by Makenao109 (1 review written)

Excellent service from start to finish. Kept fully updated prior to collection of vehicle , during repair and return of vehicle… Read Full Review

Solusarc's Comment

Written on: 17/02/2020

Good morning

Thank you for submitting a review great to read that the team had kept you updated and that you are pleased with the repairs.

Please can you let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Prompt, efficient and friendly service. Kept me...”

Written on: 13/02/2020 by CB9999999999 (1 review written)

Prompt, efficient and friendly service. Kept me informed at all stages. Even though my repair was delayed by a day the courtesy car made life easy. Drivers helpful and friendly. Repair job looks excellent… Read Full Review

Solusarc's Response to CB9999999999's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service. I would like to share your comments, can you spare a minute to let me know which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Repairs to vehicle ”

Written on: 13/02/2020 by Terryj51 (1 review written)

Repairs appear to have been carried out to a good standard. Took slightly longer than anticipated. Full report given for the work carried out… Read Full Review

Solusarc's Response to Terryj51's Review

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs. I am sorry they did take longer than anticipated.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“first class service”

Written on: 13/02/2020 by 23Hagan (1 review written)

from start to finish first class communication ,service calls updates collection return and the repair itself were first class .the best experience ive had for this type of claim would highly recommend… Read Full Review

Solusarc's Comment

Written on: 17/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★☆☆☆☆

“Speechless, simply appalling”

Written on: 13/02/2020 by CashMcGuire (1 review written)

Bad and dismissive communication, terrible updates, unacceptable repair time frame with very little explanations. Interestingly enough a very swift repair once matter escalated and the ombudsman mentioned… Read Full Review

Solusarc's Comment

Written on: 13/02/2020

Good morning

Thank you for submitting a review and I am sorry to read about your experience. If you could let me know which site your car was repaired by and the first part of your registration so I can review what has happened.

I'll wait to hear from you, many thanks
Cathy
Solus Customer Care

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Solusarc's Comment

Written on: 13/02/2020

Good morning

Thank you for submitting a review and I am sorry to read about your experience. If you could let me know which site your car was repaired by and the first part of your registration so I can review what has happened.

I'll wait to hear from you, many thanks
Cathy
Solus Customer Care

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★★★★★

“JAGUAR XE”

Written on: 12/02/2020 by 105Mahoney (1 review written)

I am very happy and relived to get my car back,thankyou. For a problamatic incident i could not have imagined a better service, From contact to completion it was perfect. The people, including the reception, examining engineer and both the collection and delivery drivers were polite and helpfull. I cannot believe how quickly and efficiently the whole process was completed… Read Full Review

Solusarc's Comment

Written on: 13/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and service. I would like to share your comments, please can you confirm which site your car was repaired by.

Many thanks
Cathy
Solus Customer Care

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Henrylcdo's Comment

Written on: 13/02/2020

Excellent service from Basingstoke

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★★★★★

“Did the job”

Written on: 12/02/2020 by Carpets1 (1 review written)

I was pleased that the work was done fairly locally. My damaged car was booked up quite well in advance so Solus were able to preorder parts. It was collected when promised. After about 10 days I decided to enquire how things were progressing. The person was unable to connect through to the engineers so promised to call me back. I was surprised to get a call that afternoon to tell me that the work was completed. The car was returned when arranged and I was very pleased with the result… Read Full Review

Solusarc's Response to Carpets1's Review

Written on: 13/02/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and service provided. Sorry you had to phone to obtain and update, but great to read when the call was returned your car was ready. Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good professional job. No hassle!”

Written on: 12/02/2020 by NibbyM (2 reviews written)

My car was collected and was back in 2 days. Had a dent in one of my doors from a third party opening their door into mine. Very professional, from the men who collected the car to the lovely ladies in the office. Car repair was perfect, wouldn't know there was a dent before. Even washed and valeted my car for me. Very pleased. Would thoroughly recommend… Read Full Review

Solusarc's Response to NibbyM's Review

Written on: 13/02/2020

Good morning

Thank you for submitting a review and letting us know about the professional service you received. Great to read that the repairs have been done to a high standard and that the car was cleaned. I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

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