Solus Reviews - www.solusarc.co.uk

★★★★★
4.6 / 5
91% of users recommend this
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Latest Reviews

★★★★★

“top notch”

Written on: 22/01/2021 by Jackson876150 (1 review written)

Thoroughly professional service - excellent all round… Read Full Review

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★★★★★

“Excellent Service and Repair”

Written on: 22/01/2021 by graking (2 reviews written)

The office and car collection/delivery staff were really pleasant to deal with and more than helpful. Have used Solus for repairs on 3 occasions for repairs. Repair work to a high professional standard… Read Full Review

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★★★★★

“Car Crash Repair”

Written on: 22/01/2021 by MyahNapier (1 review written)

I found Solus to be efficient , courteous and very professional. I was informed of exactly what was happening throughout the process. They were punctual both when collecting and returning my vehicle. The repair although not extensive is undetectable and the vehicle was returned cleaned and valeted which was a great service. I would highly recommend them to anybody. There was no aspect of dealing with them that I can find fault with… Read Full Review

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★★★★★

“Easy efficient and excellent ”

Written on: 22/01/2021 by UlisesPoole461 (1 review written)

Collection repair and communication was exactly what you would want. Particularly good for keeping you informed on the progress of the repair. All in all absolutely nothing to criticise… Read Full Review

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★★★★★

“Excellent service from this site (Bishop's Stortford)....”

Written on: 22/01/2021 by Ruthie18 (1 review written)

Excellent service from this site (Bishop's Stortford). Received a courtesy car from day one, was kept informed of repairs progress and was surprised to get the car back as quick as we did. Looks like brand new, would definitely recommend this Company. Many thanks… Read Full Review

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★★★★★

“Fantastic, professional service”

Written on: 21/01/2021 by Sel.O (1 review written)

I have been very impressed with the whole service I’ve received from Solus. From the gentleman who picked up my car outside my house and brought me a courtesy car, to the service manager and staff who kept me fully updated at every stage, to the gentleman who returned my car to me at my office and took back the courtesy car. All were very professional and thoughtful. I was quite upset when I first had a breakdown of the damage to my car but they were very understanding and I feel they gave… Read Full Review

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★★★★★

“Great Professional Service”

Written on: 21/01/2021 by CS42 (1 review written)

They kept in contact all the way. Picked up the car and dropped it back afterwards. Very good clean work. Done with understanding and professional consideration… Read Full Review

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★★★★★

“Everything I wanted”

Written on: 21/01/2021 by JovanyRichards164 (1 review written)

The process was seamless. I was provided with full details of the work required to be undertaken and kept informed of the progress with the result that everything was completed within the estimated time scales, despite the lockdown, Xmas and New Year break and the bad weather. All-in-all very impressed and the quality of work - faultless… Read Full Review

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★★★★★

“Repair Claim”

Written on: 21/01/2021 by Carpenterpx494 (1 review written)

From start to finish my repair was carried out fantastically very pleased with the service… Read Full Review

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★★★★★

“So easy and convenient; great work done ”

Written on: 21/01/2021 by zcDonovan95 (1 review written)

Excellent communication from pick up, repair and delivery team. Well thought out procedures in line with Covid regulations. Car came back immaculate - cleaner than when it left! Excellent standard of work. Car returned sooner than anticipated. Thanks!… Read Full Review

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★★★★★

“In Good Hands”

Written on: 21/01/2021 by Jadyn469 (1 review written)

The repairs were quicker than expected and the car came 2 days early. When delivered you could see no evidence of there ever being damage to the car, which is exactly what you would want. Car also came back cleaned which was a bonus. Overall very happy with the experience… Read Full Review

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★★★★★

“Car repair”

Written on: 21/01/2021 by Tyb252 (1 review written)

Very happy with service and repair. Car was picked up & dropped off at times stated.Very satisfied with customer service and could track the progress within the link provided. I would recommend Solus to friends and family… Read Full Review

Solusarc's Comment

Written on: 21/01/2021

Good morning

Thank you for submitting a review and letting us know that you are happy with the service and repairs.

Please can you share which site your car was repaired by so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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Anniea2's Comment

Written on: 21/01/2021

Hi Cathy it was Cumberland branch

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★★★★★

“Solus Accident Repair Centre Bournemouth”

Written on: 20/01/2021 by 223Brady (1 review written)

The repair was handled in a speedy and efficient manner. Communications and updates were excellent. Pick up and return driver was courteous and helpful. Covid distancing, face masks and sanitation procedures were fully observed. Overall a very good experience and I will have no hesitation in recommending this company… Read Full Review

Solusarc's Comment

Written on: 21/01/2021

Good morning

Thank you for submitting a review and letting us know that the team handled the repairs in a speedy manner. Really pleased that the team kept you updated and that you would recommend us.

I have passed the comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Could do better”

Written on: 20/01/2021 by Collins289 (1 review written)

The repair, speed, and communication regarding my repair was excellent, the only thing that spoilt it and stopped me from giving you 5 stars, was the black greasy hand prints left all over the drivers side headlining, and sun visor. If I had not sold car valeting chemicals for a living, and was able to clean them off, all be it that it took over an hour, and a couple of goes, then a trip to a car cleaning company would have had to be done, and the bill sent. Other than that, I was very pleased… Read Full Review

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★★★★☆

“Good repair ”

Written on: 20/01/2021 by Nicolasccccc (1 review written)

Perfect repair, they even valeted my car. Would of been 5 stars, but they didn't put any fuel in… Read Full Review

Solusarc's Response to Nicolasccccc's Review

Written on: 21/01/2021

Good morning

Thank you for submitting a review and letting us know that the repairs are perfect. I am sorry about the fuel not being replaced. Please can you let me know which site your car was repaired by so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Stress free repair ”

Written on: 20/01/2021 by Harvey416 (1 review written)

Very happy with service received, was kept informed, car collected & returned to me at suitable time. Car is immaculate & well repaired. Only issue was length of time between accident and collection, this was mainly due to insurance company… Read Full Review

Solusarc's Comment

Written on: 21/01/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service received and that the car was repaired well.

I have passed your comments to the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good”

Written on: 20/01/2021 by Castilloay374 (1 review written)

Satisfied with all repairs on my car door, rear light and rear bumper. Thanks… Read Full Review

Solusarc's Comment

Written on: 21/01/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs. I would like to share your comments, please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Cluck35's Comment

Written on: 21/01/2021

I believe Wednesbury Birmingham

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★★★★★

“Brilliant experience ”

Written on: 20/01/2021 by Josh383 (1 review written)

Superb communication and service through out the process from booking, damage review pick up and drop off. Repairs swiftly and professionally done with no clear defect. Customer service is fantastic. I also like the washing and dropping off my van clean. Highly recommended. Thank you. … Read Full Review

Solusarc's Response to Josh383's Review

Written on: 21/01/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the communication and service.

Please can you spare a minute to let me know which site your van went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent workmanship”

Written on: 20/01/2021 by Hensleymz1976 (1 review written)

Communication from Solus was excellent at all times. My car was collected and returned to me after repair which was ideal and removed hassle - timings from the driver were accurate. The people who I spoke to and collected my car were always polite and cheerful. It was made clear at all times what was happening to my car. The repair work itself is excellent and the car looks like new. Also, it had been cleaned and valleted prior to being returned to me. Overall and excellent experience and I… Read Full Review

Solusarc's Comment

Written on: 21/01/2021

Good morning

Thank you for submitting a review and letting us know that the team carried out excellent workmanship. I'm really pleased the team were professional and excellent.

Please can you confirm which site your car was repaired by so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Really great service”

Written on: 19/01/2021 by amyyclarky (1 review written)

I was very impressed with the service from Solus, pleasantly surprised I would say. My car was collected from my home, and I was contacted an hour prior which was appreciated. I had regular updates about the servicing, and was informed of an estimated date of completion (which turned out to be the proper date of completion). My car was then returned to me soon after. The repair was done perfectly and without fault. Overall very impressed… Read Full Review

Solusarc's Response to amyyclarky's Review

Written on: 20/01/2021

Good morning

Thank you for submitting a review and letting us know that the team at Ipswich provided a great service. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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