Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★☆☆☆

“Missing boot items and new fault”

Written on: 31/05/2020 by kameshvishram (1 review written)

My car went into repair with solus just as the pandemic took hold so repair took longer which isnt the issue. They kept me informed on that regard. Die to the pandemic the car isnt driven regularly and it was a few days till i noticed the front sensors Bleeping when nothing was there, previously this has never happened. Thinking it was dirt causing this i washed the car this weekend. As i cleaned the car I discovered the tyre jack, tyre iron/wrench and rod jack handle had been removed from… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 30/05/2020 by Keyworkernhs (1 review written)

I was called Friday morning by a very polite gentleman who discussed the damage to my car and explained parts were ordered and I could expect it back mid week I had a phone call again on the afternoon to say my car was ready to be dropped back I was amazed as they had only received it Thursday it was returned to me very quick at my work place and the gentleman was very kind as I am an nhs worker my car is very important to me especially at this present time a great big thank you to all the… Read Full Review

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★★★★☆

“Good repair as far as I could see”

Written on: 29/05/2020 by Leicsfan (1 review written)

Repair itself appears to be good but seeing that the repair was for an attempted catalyst theft, it is quite difficult to fully assess the repair. The damaged parts ,I could visually see from the side of the car have all been replaced or repaired. My only comment was the car was returned dirty outside and only cleaned inside… Read Full Review

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★★★★★

“ Extremely professional service ”

Written on: 29/05/2020 by tomRog (1 review written)

They kept in contact regularly during a tough time for business. I was kept updated often and felt like my car was in good hands. They also cleaned my car thoroughly… Read Full Review

Solusarc's Response to tomRog's Review

Written on: 29/05/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Accident repair review”

Written on: 28/05/2020 by Linda6870 (1 review written)

I had an accident in my car during lock down. Quote me happy referred me to Solus and they immediately contacted me. They arranged for a courtesy car and picked mine up. There was some delay in getting the part but I was regularly updated. The communication has been excellent and all the staff very friendly and helpful. I cannot fault the service I have received. Thank you… Read Full Review

Solusarc's Response to Linda6870's Review

Written on: 29/05/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated throughout your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Very impressed with the collection and delivery...”

Written on: 27/05/2020 by Rolandratjeep (1 review written)

Very impressed with the collection and delivery service the repair is first class and was kept informed when the the front bumper hadn't arrived at the workshop due to Covid 19 the only dissapointment was that the keyless entry don't work on all four handles now since the car arrived back only unlocks on drivers door… Read Full Review

Solusarc's Response to Rolandratjeep's Review

Written on: 29/05/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed. I'm sorry to hear about the issue with your keyless entry.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fantastic thank you”

Written on: 26/05/2020

Couldn’t have had a better experience with Solus Erith, constantly updated with kind and courteous employees and just got the car back and it looks like new! Awesome! Thank you… Read Full Review

Solusarc's Comment

Written on: 29/05/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass your comments onto the team at Erith.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Good service and good communication ”

Written on: 26/05/2020 by AraceliChapman328 (1 review written)

Fantastic service. Swift collection and drop off in challenging times. Good communication throughout with friendly staff. Thank you… Read Full Review

Solusarc's Comment

Written on: 26/05/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Efficient”

Written on: 25/05/2020 by HannahY (1 review written)

Efficient, professional service, was kept informed every step of the way (Basingstoke site used). Communication by phone, text and email was very reassuring. Only thing I would have liked is feedback to confirm what work was done exactly as I feel I should know this if I come to sell the car on, this would have been useful in an email. Otherwise really pleased with a great service, thanks!… Read Full Review

Solusarc's Response to HannahY's Review

Written on: 26/05/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated. Thank you for your comments regarding feedback on what work was done which we will pass on to the team at Basingstoke.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Ford Focus door and paintwork repair”

Written on: 22/05/2020 by badger60 (1 review written)

First rate service throughout. Communication by email, text and phone just right. Pick up and return on time. All the people I spoke with were pleasant and professional. Car returned in immaculate condition. Thank you Solus for a job well done… Read Full Review

Solusarc's Response to badger60's Review

Written on: 26/05/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Fantastic service ”

Written on: 21/05/2020 by 229Power (1 review written)

Fantastic service from the day my car was picked up.. the work done on it and being dropped back to me.. Updated on when the work would be completed and worked around my work schedule to drop my car back to me.. All staff I spoke to were very polite and very helpful.. work on my car was great like new.. thank you all at solus… Read Full Review

Solusarc's Comment

Written on: 26/05/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

We will pass your comments onto the team at Birmingham.

Many thanks
Chris
Solus Customer Care

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★★★☆☆

“Spare key provided”

Written on: 21/05/2020 by JaggerBarton332 (1 review written)

On having the back door lock of my van being broken, I booked it in through my insurance to Solus. Service was great, well informed of the progress. Although on return of the van the back door lock was fixed but provided with a spare key, which to me is a bit of an inconvenience, as both keys have to be kept with me at all times when using the van. Thought all the locks would have been changed and new key provided, Think this would have been a more professional job in my opinion. I would have… Read Full Review

Solusarc's Comment

Written on: 26/05/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with being informed of the progress on your repair. I'm sorry to hear about the issues you mention regarding your locks.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Good service”

Written on: 19/05/2020 by Angela.wray.14 (1 review written)

Picking the car from home was good didn't need to worry about taking it anywhere stress free . KEEPED ME informed by e mail when the car was going to ready .the bloke that picked it up was a cheerful and very witty and helpful between solus and enterprise great service no problems getting a hire car when I had the phone call from solus no problems finding information about the car sorted the time when delived back to me very efficient no issues car was delivered back to home address lovely… Read Full Review

Solusarc's Response to Angela.wray.14's Review

Written on: 20/05/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Great to read that the team were helpful and cheerful. I have passed your comments onto the team at Luton to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“very impressed with the service”

Written on: 19/05/2020 by Petern428 (1 review written)

from the first call to inform me when the car was going to be collected and to the last call when the car had been fixed, the service was speedy, informative and very polite. well done !!! such a change from onecall and their service delivery in liverpool which was completely the opposite… Read Full Review

Solusarc's Comment

Written on: 20/05/2020

Good morning

Thank you for submitting a review and letting us know how our team in Warrington performed. I am pleased you were happy with communication and ease.

I have passed on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Repair of door damage”

Written on: 19/05/2020 by 271Miller (1 review written)

Very pleased with Solus. Kept me in the loop at all times with an initial phone call and subsequent emails. Collection and return of car efficiently executed by the person I dealt with who was polite and professional. Initial problem with me putting wrong car on the form quickly resolved without fuss by Solus. Car returned in perfect condition and valeted inside and out. Highly recommended!… Read Full Review

Solusarc's Comment

Written on: 21/05/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Great to read that the team kept you informed and you were pleased with the service.

Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Catlalytic converter installation”

Written on: 19/05/2020 by JohnathanManning (1 review written)

The delivery of the courtesy car and collection of my car from my address was efficient and the repair was completed speedily. The return of my car and return of the courtesy car was less efficient. Having agreed early in the day for the exchange of cars, 2 hours later your driver was on the other side of London on another job. I aborted the arrangement. The following day we rearranged the car exchange. It was your driver's first job of the day and all went very efficiently to plan. I had… Read Full Review

Solusarc's Comment

Written on: 20/05/2020

Good morning

Thank you for submitting a review and letting us know about the service received. I am sorry that the original delivery had to aborted and that the driver was over the other side of London. However, glad we were able to re arrange and you got the car back early the next day.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Would definitely recommend ”

Written on: 19/05/2020 by Hanclarke (1 review written)

During a really hard time- covid19 and losing my Dad, these guys were amazing! Times like this when sorting out car repairs can be really stressful, but they were so lovely to deal with and made life that little easier when you really need it to be. Everyone I spoke to was fantastic! My car looks fantastic and really happy with the job they did. Can’t recommend them enough!… Read Full Review

Solusarc's Response to Hanclarke's Review

Written on: 20/05/2020

Good morning

Thank you for submitting a review, my condolences to you and your family. I'm pleased to read that the team made the process as easy as possible and helped remove some of the stress in what is already a difficult time for you.

Take care, many thanks
Cathy
Solus Customer Care

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★★★★★

“Kept well informed of progress.”

Written on: 18/05/2020 by Mitziman (1 review written)

We were kept well informed of the progress being made on the repair with weekly calls starting the day after they received the vehicle and when we phoned them with specific questions they got back to us in a timely manner. The repair took a month to complete but during lockdown we thought this was a reasonable time. The repair appears to our untrained eye to be well done and the colour match is good. We were a bit worried they were quite a distace from us but the car was delivered to us after… Read Full Review

Solusarc's Response to Mitziman's Review

Written on: 19/05/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and that the team kept you updated. Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Repair to my car after accident”

Written on: 16/05/2020 by ZoeyWhittaker453 (1 review written)

I was very happy with the service received with dealing with my car repair after being involved in accident. I have been regularly kept updated with the progress of my claim especially in this difficult time with Covid 19. I received first class service. My. Car has been return and looked as if it never been in an accident. The work look as they promised to high standard. Thank you for all the work done on my car. Will definitely recommend you to anyone. Kind regards… Read Full Review

Solusarc's Comment

Written on: 19/05/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs carried out. I have passed your comments onto the site to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Exceptional service - great communication, very efficient ”

Written on: 15/05/2020

I am so grateful - my car has been repaired and brought back sparkling clean and the whole process was brilliantly handled by the Solus team. The communication right from booking in and having to rearrange things because of the lock down has been fantastic. All my questions were answered, and the car was collected as arranged. After a very quick turnaround, the car was back, looking like new. I really appreciated being kept informed at all stages and every team members that I spoke with… Read Full Review

Solusarc's Comment

Written on: 18/05/2020

Good morning

Thank you for submitting a review and letting us know that you've had an exceptional service and the team kept you updated.

I would like to share your comments, please can you confirm which site your car was repaired by please?

Many thanks
Cathy
Solus Customer Care

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Mycarrepair's Comment

Written on: 18/05/2020

Park Royal.

I'd also like to let you know that having to set up an account with Review Centre to post a reply is too much, and it means I will not be giving feeback in future.

This saddens me, as I would like to be able to respond, especially when I have been looked after well.

Your priority should be about your customers, not about your convenience as a company,.

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