Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
91.0% of users recommend this
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Latest Reviews

★★★★★

“Great and speedy repair service”

Written on: 23/10/2020 by Paulam19 (1 review written)

Really great service picked up and dropped off my car, all wearing suitable PPE, would recommend to friends and family. Also car was left immaculate. … Read Full Review

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★★★★☆

“efficient, simple and friendly”

Written on: 22/10/2020 by AnnabelleG (1 review written)

Having to arrange repairs after an accident can be stressful. I was worried about the whole process and concern about the commitment needed to arrange the logistic. Solus made it so easy and efficient. I was kept in loop throughout the whole process. It was so quick. The courtesy car was a definitely plus… Read Full Review

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★★★★★

“Clio repair”

Written on: 22/10/2020 by GeorginaWoodbine (1 review written)

I found the service to be fast and efficient. I was kept updated regularly and the people I spoke to were friendly. My car is now looking perfect after my brother reveresed into the front of it. The whole process only took just over a week. Thank you so much. Georgina… Read Full Review

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★★★★★

“Great service and communication”

Written on: 21/10/2020 by justinjer (1 review written)

Not the first time we have used Solus and again very happy. Good communication regarding collection, work carried out to a high standard and drop off scheduled as promised. Would not hesitate to recommend… Read Full Review

Solusarc's Response to justinjer's Review

Written on: 22/10/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service. Thank you for letting us know what worked well and that you would recommend us. Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Not sure what they did?”

Written on: 21/10/2020 by Paddockgrae (1 review written)

Initial response very fast but communication very poor and I had to do all the chasing. vehicle was significantly delayed due to an outbreak of covid but they neglected to inform the customer… Read Full Review

Solusarc's Response to Paddockgrae's Review

Written on: 22/10/2020

Good morning

Thank you for submitting a review and I am sorry to read about your experience. I would be grateful if you could provide me with the first part of your registration as we attempted to contact all customers to advise we had to close due to the Covid situation. I can also review why you had to chase us for updates rather than us update you.

Look forward to hearing from you.
Cathy
Solus Customer Care

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★★★★★

“Great friendly service ”

Written on: 21/10/2020 by vqHooper182 (1 review written)

Quality work done, completed a lot faster than expected. Constant communication and updates if required. We're able to drop courtesy car at home and collect from work place 30miles from home… Read Full Review

Solusarc's Comment

Written on: 22/10/2020

Good morning

Thank you for submitting a review and letting us know about your experience. It's great to read that the team considered where you'd be and came to your work. I would like to pass on your comments, please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent customer service.”

Written on: 21/10/2020 by Angelinag398 (1 review written)

You guys made the whole experience completely stress free. I felt I was kept fully informed in a timely and relevant manner from start to finish. Everyone I dealt with, either on the phone or in person, was very friendly, professional and efficient. The quality of the repair work carried out on our car was excellent, and it was a nice touch that the car was given a good clean before it was returned to us! I would be more than happy to recommend your services based on my experience of this… Read Full Review

Solusarc's Comment

Written on: 22/10/2020

Good morning

Thank you for submitting a review and letting us know about your experience. It's great to read that the team kept you updated and were professional. Really pleased that you are happy with the repairs.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great service”

Written on: 20/10/2020 by 296Prater (1 review written)

Following an accident my car was booked into Solas. They picked the car up from outside my door dropped off a lovely temporary car and kept me informed at all times. Returned the car spotlessly clean at my convenience. Would recommend. … Read Full Review

Solusarc's Comment

Written on: 21/10/2020

Good morning

Thank you for submitting a review and letting us know that the courtesy car was lovely and the team kept you updated. I would like to share your comments please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Superb repair job”

Written on: 20/10/2020 by Saunderskw100 (1 review written)

Very pleased with the repair as my car is only 10 months old .repair was very good and combined with a great valet the car came back looking better than when it was new ..thought shade of colour was a little different .but on close inspection was fine thank you… Read Full Review

Solusarc's Comment

Written on: 21/10/2020

Good morning

Thank you for submitting a review and letting us know about your experience and happy to read that there isn't any issues with the colour match and that your car is like new again.

Please can you confirm which site your car went to? Birmingham or Coventry?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Outstanding”

Written on: 20/10/2020 by kgRoth346 (1 review written)

Fantastic service. Very little involvement from me. Everything taken care of. Great quality finish. Great flexible service from the Solus Team . Contact from beginning to end was hassle free… Read Full Review

Solusarc's Comment

Written on: 21/10/2020

Good morning

Thank you for submitting a review and letting us know that you've had a fantastic service and the team took care of everything.

Please can you confirm which site your car was repaired by so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very good service ”

Written on: 20/10/2020 by Stanislav84 (1 review written)

Everything was perfect from start to finish with my car… Read Full Review

Solusarc's Response to Stanislav84's Review

Written on: 21/10/2020

Good morning

Thank you for submitting a review and letting us know that the team in Coventry were perfect. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic Service ”

Written on: 20/10/2020 by Carlamarie1984 (1 review written)

During a stressful and difficult time Solus made getting my car fixed easy and stress free. Would highly recommend. Amazing service and car is like new. Thank you… Read Full Review

Solusarc's Response to Carlamarie1984's Review

Written on: 21/10/2020

Good morning

Thank you for submitting a review, great to read how well the team did and that a stressful time was eased. Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Professional 5 Star Service”

Written on: 20/10/2020 by RickyMorrow (1 review written)

Received a very professional service from Solus - Leatherhead. Completely satisfied with the process and the exceptional after care I received from the person I dealt with.  I would highly recommend the 5 star service to family and friends!… Read Full Review

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★★★★★

“Very Pleasantly Surprised!”

Written on: 20/10/2020

I had a bump in my car. Within hours the car had been picked up from my home address; a courtesy car delivered; an initial evaluation of the damage done. Throughout the process they were in touch to discuss options and likely timelines. The staff that I had contact with were all, without exception, friendly and helpful. The repair seems to have been done well but we’ll give it a couple of weeks to make sure that everything is as it should be. To be honest with you, this is what customer… Read Full Review

Solusarc's Comment

Written on: 21/10/2020

Good morning

Thank you for submitting a review and letting us know about your experience. Really pleased to read that the team kept you updated and you were pleased with the overall customer service.

Please can you confirm which site your car was repaired by? We have a couple of sites that cover Bexleyheath.

Many thanks
Cathy
Solus Customer Care

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Mw01's Comment

Written on: 21/10/2020

It was the Solus garage in Erith.

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★☆☆☆☆

“Don't offer what you know you cannot deliver”

Written on: 19/10/2020 by shedandi (1 review written)

I asked to have a quote from the Coventry branch for polishing/repair of a few additional small marks on my car which I was going to pay for in addition to insurance repair work. I was told to show these marks to person who picked up my car. I did this and waited for a quote, as I was sure that the repairer would have all the tools, parts and correct paint to fix my car. During the repair period I rang Solus as they did not get back to me. Solus claimed that they could not do any… Read Full Review

Solusarc's Response to shedandi's Review

Written on: 20/10/2020

Good morning

Thank you for submitting a review, I'm sorry that your request for additional work wasn't dealt with appropriately. I agree it should be explained up front.

Regards the insurance work I'm concerned there are some niggles, please can you let me know the first part your registration so we can make contact with you and look to sort these out.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Amazing Work”

Written on: 19/10/2020 by biCarlson287 (1 review written)

The booking process was very simple. They dropped a curtsey car at my home and collected mine. My car was returned in about 7 days and what an amazing finish. The repair quality was exceptional… Read Full Review

Solusarc's Comment

Written on: 20/10/2020

Good morning

Thank you for submitting a review and letting us know that the collection of your car and delivery of the courtesy car worked well and you are happy with the repairs. Please can you confirm which site your car was repaired by as we have a few that cover London.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Quick, courteous and professional ”

Written on: 19/10/2020 by KHanscombe (1 review written)

From the outset and all the way through I received quick and detailed information on timescales, logistics etc on the pick up and repair. Everyone I spoke to was so polite and answered any questions I had. Car even came back cleaner than when it was picked up which was a fantastic plus point. As repair done through insurance company, unable to comment on value for money… Read Full Review

Solusarc's Response to KHanscombe's Review

Written on: 20/10/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service from the team. Really pleased to read that you are happy with the repairs and how the vehicle was returned.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great job.”

Written on: 19/10/2020 by O'Hara66 (1 review written)

We have been involved in a car accident and our insurance company recommended Solus as a reliable service for repair our Audi. And that's really true. Our car looks nice again, so big thank you to them. Great job they have done… Read Full Review

Solusarc's Comment

Written on: 20/10/2020

Good morning

Thank you for submitting a review and letting us know that the team did a great job and that you would recommend us.

Please can you confirm which site the car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Jayinlondon's Comment

Written on: 20/10/2020

Hi Cathy,
our car has been repaired at Luton site.
Cheers.
Jaroslav.

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★★★★★

“Great, speedy and friendly service”

Written on: 19/10/2020 by Loganj176 (1 review written)

From start to finish, the service was professional and speedy with a great result… Read Full Review

Solusarc's Comment

Written on: 20/10/2020

Good morning

Thank you for submitting a review and letting us know that the team repaired your car quickly and that you pleased with the repairs. Please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service ”

Written on: 19/10/2020 by MaggiJane (1 review written)

Solus repaired my car (bodywork repair) within the time they indicated. As far as I can tell, the work done is great. They collected and delivered the car as scheduled. Their engineer was polite, punctual and efficient. The car was cleaned throughout when it was delivered… Read Full Review

Solusarc's Response to MaggiJane's Review

Written on: 20/10/2020

Good morning

Thank you for submitting a review and letting us know that you received an excellent service. Please can you let me know which site your car was repaired by as we have a few that cover London.

Many thanks
Cathy
Solus Customer Care

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