Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★☆☆

“Lack of communication ”

Written on: 15/07/2019 by Tiger143 (1 review written)

Car was ready but I had to chase up having it returned. Took longer than expected. Repairs were up to scratch but would be nice to be updated of progress of repairs more regularly… Read Full Review

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★★★★★

“Fantastic service from start to finish ”

Written on: 15/07/2019 by Micheal412 (1 review written)

From the moment my claim was put in the hands of Solus, the communication was excellent. I was kept informed of the progress every step of the way. The driver that collected my car and left me the courtesy car was very informative about the differences between it and mine. The lady that dropped the car back was very friendly and polite. The repair work was itself was fantastic and completed in just 3 days! My car also received a valet which was a lovely unexpected surprise :-)… Read Full Review

Solusarc's Comment

Written on: 15/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Great service, friendly people”

Written on: 15/07/2019 by Wdcwat (1 review written)

The agents on the phone and the operatives who picked up and delivered my car were friendly and knowledgeable. A great service all round. The work done to my car was well done and it was well cleaned both inside and out… Read Full Review

Solusarc's Response to Wdcwat's Review

Written on: 15/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Efficient, Fast, Friendly. ”

Written on: 14/07/2019 by heman123 (1 review written)

Very efficient, fast and friendly service. Organised online date of pick up and they called in advance. Quick check around the car and they drove off with it. Repair came back, all completed within a week, washed and wheels shined. Dropped off day after it was completed. Overall I would highly recommend the service. … Read Full Review

Solusarc's Response to heman123's Review

Written on: 15/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Heman123's reply to Solusarc's Comment

Written on: 16/07/2019

Basingstoke was the site. Thx.

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★★★★★

“Exceptional Service”

Written on: 13/07/2019 by spgl (1 review written)

I was referred to Solus by my insurers.Every step of the repair process was simple,from explaining the damage to my car,documenting my details,arranging a date for the repair,collection and delivery of the car from my home.The car was collected,repaired and returned,on time, in four days.The repair itself was excellent and the car came back fully valleted.It looks like new!Well done Solus..I really am impressed… Read Full Review

Solusarc's Response to spgl's Review

Written on: 15/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Spgl's reply to Solusarc's Comment

Written on: 16/07/2019

Hello,
It was the Park Royal site.
Cheers

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★★★☆☆

“Solus communication great . Car dirty on return ”

Written on: 13/07/2019 by Lainy1471 (1 review written)

The communication about collection and delivery of my vehicle was excellent I was kept well informed at all times even once Solus had my vehicle I was called and a gentleman explained about what damage had been done to my car .I had further communication informing myself of when my car would be returned back to myself.The time I should expect it and the date were all exactly as I had been informed so definitely no problems on that score. However the finish was not so good .My car had been… Read Full Review

Solusarc's Response to Lainy1471's Review

Written on: 15/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the communication during your repair. I'm sorry to hear that you're not happy with the condition in which your car was returned.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent service.”

Written on: 12/07/2019 by Glasgow95 (1 review written)

My car was expertly fixed, the customer service was superb and my car was even cleaned and polished for me, wonderful. I would recommend Solis to anyone looking for a professional company that repairs vehicles, the staff keep you updated and they were bang on with my repair date of completion… Read Full Review

Solusarc's Response to Glasgow95's Review

Written on: 15/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated throughout your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Incredibly efficient!”

Written on: 12/07/2019 by Pollyanna101 (1 review written)

I can not recommend Solus highly enough. My car was invoked in an accident which required some repair. From start to finish I was kept informed at every stage and each person I dealt with couldn’t have been more helpful. People are very quick to complain so I have taken the time to give some well deserved positive feedback. Many thanks… Read Full Review

Solusarc's Response to Pollyanna101's Review

Written on: 15/07/2019


Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed during your repair.

We will pass on your comments to the team Basingstoke.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Outstanding ”

Written on: 12/07/2019 by Bazza4198 (1 review written)

From start to finish OUTSTANDING PROFESSIONAL PERFECT SERVICE what can I say, my car went away with dent and scratches came back like new. 110% service thank you. Updated constantly throughout repair, polite staff and very helpful. Curtesy car delivered with full tank of fuel. Don’t know what else to say apart from thank you to all staff at SOLUS… Read Full Review

Solusarc's Response to Bazza4198's Review

Written on: 15/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“First and hopefully last experience”

Written on: 12/07/2019

Very little to say other than a most excellent service from beginning to end… Read Full Review

Solusarc's Comment

Written on: 12/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service you experienced with us.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Good quality repair with good customer care”

Written on: 12/07/2019 by mmthabet (1 review written)

Following accident Aviva assigned solus to repair my car. The only negative experience was the wait before they booked me and collected my car, but perhaps that's down to my car being drivable despite the accident. Anyways, they were very courteous and customer service is really friendly and helpful. Car was returned in good shape after reasonable time… Read Full Review

Solusarc's Response to mmthabet's Review

Written on: 12/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

We will pass on your comments to the team at Basingstoke.

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Unacceptable ”

Written on: 11/07/2019 by macal1961 (1 review written)

The repairs have taken more than two weeks and have not been properly carried out. There was delay because Solus missed one of the repairs. Communication throughout was poor. Delays were not fully explained. When the car was returned today there were clear issues with the quality of the repairs. The flaws were evident after a two minute inspection. Clearly there has been a complete failure to inspect the repairs. I’m now very concerned about the overall quality and integrity of the repair… Read Full Review

Solusarc's Response to macal1961's Review

Written on: 12/07/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you're not happy with the communication and quality of your repair.

Please can you confirm the first part of your registration and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Experience”

Written on: 11/07/2019 by Chamarel (1 review written)

I was extremely happy with the Solus care team.From the booking to the workmanship of my car, I cannot fault this car repair centre. The only one area of concern was the appointment time. 3 weeks to get the car repaired. They did make up for it in their customer care. They were clear in their communication.The representative who dropped off my courtesy car(great model)was helpful,courteous and very proffessional. The repair took only a couple of days and I was surprised to have had my car back… Read Full Review

Solusarc's Response to Chamarel's Review

Written on: 11/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Chamarel's reply to Solusarc's Comment

Written on: 12/07/2019

It was the Warrington site. Post Code WA1 2HZ

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★★★★★

“Mitsubishi ASX AV68AWR”

Written on: 11/07/2019 by JovanyStewart102 (1 review written)

The overall experience was excellent. Communication was timely and frequent. Personnel were friendly, courteous and very efficient. The repair quality was excellent , as was the courtesy car delivery and collection. Cannot fault any aspect of the repair process… Read Full Review

Solusarc's Comment

Written on: 11/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

We will pass on your comments to the team at Ipswich.

Many thanks
Chris
Solus Customer Care

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★★★★★

“All great”

Written on: 11/07/2019 by JanetHead1959 (1 review written)

Very quick and professional. Everything done as expected… Read Full Review

Solusarc's Comment

Written on: 11/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“great service”

Written on: 11/07/2019 by HamzaCurtis230 (1 review written)

Very impressed. Car collected 3 days after accident, repaired and returned 10 days later. No fuss, no bother… Read Full Review

Solusarc's Comment

Written on: 11/07/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service you experienced with us.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“excellence al round !”

Written on: 10/07/2019

From the moment I found my insurance company proposed I dealt with Solus I knew I was in good hands. Everyone I spoke to from Solus were extremely courteous and helpful. and kept me informed at every stage concerning the repair of my vehicle. The replacement car was a delight to driv, and the staff drivers who delivered and collected the vehicles could not have been more delighful and friendly. The work that bwas carried out by Solus was first rate, and was completed by the time… Read Full Review

Solusarc's Comment

Written on: 11/07/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed during your repair. It's also great to hear that you're happy with your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★☆☆☆☆

“Repair not up to spec and additional damage”

Written on: 10/07/2019 by kamrankhalid (1 review written)

Initially I decided not write a review but it angers me every time I get in to drive my car after solus had their hands on it. When solus came to deliver my car on their first repair attempt the work was not of a good standard at all, the repaired panel was clearly showing sinkage in the paintwork so I refused to take the car back until they had done the work properly, upon closer inspection i noticed additional paint defects in panels that were not initially damaged, I pointed this out to them… Read Full Review

Solusarc's Response to kamrankhalid's Review

Written on: 10/07/2019

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you had issues with the quality of your repair and that there is an ongoing issue with the steering wheel adjustment handle.

Please can you confirm the first part of your registration number so that I can look into this further with the team at Birmingham?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Bodywork Shop”

Written on: 10/07/2019 by 197Shields (1 review written)

Really Good service and really friendly staff. Fully Recommended they work really well and quick… Read Full Review

Solusarc's Comment

Written on: 10/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Definitely”

Written on: 10/07/2019 by RyleeHouston (1 review written)

Brilliat customer service. Wanted my brakes and steering to be checked as I thought it was the cause of my accident. They picked up the vehicle and delivered it free of charge. Once car had arrived at Solus, they thoroughly checked the brakes and steering prior, during after the repair had been completed. I was kept up-to-date with regards to my repair. They even provide a 3 year repair warranty in case anything happens to my vehicle. Definitely recommend using this repair garage. Repair was… Read Full Review

Solusarc's Comment

Written on: 10/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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2017Fordfocusstlinex's Comment

Written on: 11/07/2019

It was the Coventry site. Even the delivery driver was absolutely brilliant. Made the delivery so easy. I have recommended the garage to friends and family.

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