Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Car repair”

Written on: 12/08/2020 by JaronStanley38 (1 review written)

Solus at warrington.first class service.quick turnround.would recommend… Read Full Review

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★★★★★

“Great repair work”

Written on: 12/08/2020 by Nikkimcgreevy (1 review written)

Solus were very helpful from start to finish keeping me updated on the date my car would be collected, progress of the repair and delivery back to me. The staff were also very friendly and helpful. The work looks amazing and I would happily recommend them to anyone… Read Full Review

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★★★★★

“Good quality repair and communication ”

Written on: 12/08/2020 by Rhodes409 (1 review written)

Solus informed me well of when my car was going to be collected and how long it would take for the repair to take place. The repair itself was guaranteed by manufacturer and took just over 2 weeks. Even though I wish it could be sooner, I understand they had to rely on other sources/ suppliers. Happy with their service overall… Read Full Review

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★★★★☆

“excellent repair service”

Written on: 12/08/2020 by KhalilStack1951 (1 review written)

Got excellent repair for my Mitsubishi Outlander scratches… Read Full Review

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★★★★★

“Prompt, efficient & polite”

Written on: 12/08/2020 by steelyman (1 review written)

Hi, My experience has been extremely positive - Solus was clear in their communication, turned up when they said they would, have very polite and friendly staff, car repaired and returned in a week. This was one of the most positive service experiences I've had, and at a time when the source of it was causing a lot of stress. There were other factors that could have been better, but those are more due to the insurance company than Solus. Would happily recommend them to anyone else who… Read Full Review

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★★★★★

“5 star service”

Written on: 11/08/2020 by Hackett196 (1 review written)

I am very happy with Solus Bournemouth, they understood my situation (shielding before an operation) and did everything they could to make the situation easier. Thank you again for everything… Read Full Review

Solusarc's Comment

Written on: 12/08/2020

Good morning

Thank you for submitting a review and letting us know that the team provided a five star service. I'm really pleased they paid attention to your situation and wish you well with your operation.

I've passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Happy with Repair”

Written on: 11/08/2020

Was initially very happy with service and repair to my car. However was disappointed that my repaired car was returned with no fuel. My husband had to take it to refuel as wasn’t sure it would get me to the nearest petrol station. I had refuelled the courtesy car and expected the same. Shame as feel it has let down a good service that I was happy to recommend… Read Full Review

Solusarc's Comment

Written on: 12/08/2020

Good morning

Thank you for submitting a review and thank you for letting us know that you are happy with the repairs. I'm sorry to read that your car was returned with no fuel. Please can you let me know the first part of your registration and I can look into this with the team.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent job!”

Written on: 11/08/2020 by errol4040 (1 review written)

My car was accessed and booked in promptly, I was kept up to date with the progress, the car was returned ahead of time and professionally done. I'm very pleased with the results!… Read Full Review

Solusarc's Response to errol4040's Review

Written on: 12/08/2020

Good morning

Thank you for submitting a review and letting us know that the team did an excellent job. Great to read that the team kept you updated and the car was ready early.

We have a couple of sites that cover Bromley, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic Service.”

Written on: 11/08/2020 by Weebetty99 (1 review written)

From start to finish Solus have been fantastic. This was my first time every having to get my car fixed and the fact this was a third party insurer job, Solus have given me fantastic costumer service. Solus contacted new within a day of the accident and booked my car to get picked up from my home address 2 weeks later. From start to finish they phoned me every few days to keep me updated. The man from Solus in Cumbernauld was particularly nice and phoned me every few days and even ever few… Read Full Review

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★★★★☆

“car repair”

Written on: 11/08/2020 by thomasandrewgarner (1 review written)

new bumper and head light looks great, came to drive car the morning, had a knocking on left side, front brakes dont feel right, as soon I can I get my garage to check car out, car was fine when it went to garage, id like my regestration plate back aswell, as there was no need to changeit… Read Full Review

Solusarc's Response to thomasandrewgarner's Review

Written on: 12/08/2020

Good morning

Thank you for submitting a review and I've asked the team to give you a call to discuss the brakes, knocking and number plate.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent Service”

Written on: 11/08/2020 by LettyGlasgow (1 review written)

My car was involved in an accident, Solus picked up my car as agreed and returned it, looking amazing. Thank you. Was kept updated throughout whilst the car was being repaired. All the staff I dealt with were both friendly and efficient… Read Full Review

Solusarc's Response to LettyGlasgow's Review

Written on: 12/08/2020

Good morning

Thank you for submitting a review and letting us know that you received an excellent service and are pleased with the repairs.

I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“First class job”

Written on: 10/08/2020 by Jgall (1 review written)

The job has turned out amazing the full side of my van was badly damaged. And when they finished the job it was amazing what they done to it . They came and picked it from my house . And when they finished the job they came and dropped it of . And as my insurance cover came with a courtesy vehicle they organised the hire company to phone me . The only one fault I had was inside my van it was all full of white dust everywhere so I had to brush everything down to get it clean again. Apart from… Read Full Review

Solusarc's Response to Jgall's Review

Written on: 11/08/2020

Good morning

Thank you for submitting a review and letting us know that the collection and delivery service worked well. Sorry to read that there was dust inside.

Please can you confirm which site your van was repaired at?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Fantastic service”

Written on: 10/08/2020 by Hoochcooper (1 review written)

The work carried out was done to a very high standard, and the office staff were very friendly. I have recommended this company to my daughter as she is in need of some serious body repairs due to her and my granddaughters parking flaws. Stay safe and thanks for you help… Read Full Review

Solusarc's Response to Hoochcooper's Review

Written on: 11/08/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and have recommended us. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“VERY VERY SMOOTH INDEED ESPECIALLY CONSIDERING COVID-19”

Written on: 10/08/2020 by Wadet288 (1 review written)

Very very pleased Completed on time Car collected & loan delivered direct to my address Every single person I spoke to from switchboard through to delivery was super pro, friendly and with totally can do attitude, really impressed all round My pickups dates were changed a few times by myself due to work and Solus did this instantly for me without complaint and again very friendly / accommodating etc. Collection / Delivery operatives followed covid 19 rules exactly - social distancing, gloves… Read Full Review

Solusarc's Comment

Written on: 11/08/2020

Good morning

Thank you for submitting a review and letting us know about your experience. It's really good to read that the team accommodated the date changes and were professional.
We have a few sites that cover London, please can you confirm which site your car went to so I can pass on your comments.

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Friendly, helpful, kept me well informed.”

Written on: 08/08/2020 by AMcAloon (1 review written)

The service was great, car picked up at time given, called to check work being done was correct, updated me regularly & delivered car back in time suggested. Whenever I called the call was answered quickly which was hugely helpful. The team were friendly & helpful. The only downside was one part of the repair was forgotten & I have had to chase it up despite being told it had been ordered in advance. This has meant the repair is not completed… Read Full Review

Solusarc's Response to AMcAloon's Review

Written on: 10/08/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am pleased that the team answer quickly and were friendly. I am sorry that a section was forgotten about, if you could let me know which site your car was repaired by and the first part of your registration.

Many thanks
Cathy
Solus Customer Care

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Annamcaloon's reply to Solusarc's Comment

Written on: 10/08/2020

VE67
Many thanks

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★★★★★

“Faultless Service”

Written on: 08/08/2020 by Stupot79 (1 review written)

I had owned my car for 4 weeks before someone reversed into i so was somewhat annoyed when having to organise this repair. Thankfully Solus made the whole thing very simple and stress-free. They called me as soon as the insurance company processed the claim to discus the damage, based on the photos I had sent through. This was about a week before pick up so they could order in the new bonnet, wing and bumper the job required, meaning they could start the repairs as soon as the car arrived. As… Read Full Review

Solusarc's Response to Stupot79's Review

Written on: 10/08/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs that have been carried out and that the team kept you updated.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Very quick Repair ”

Written on: 07/08/2020 by MattyM5 (1 review written)

This car repair was quite seamless as our vehicle was picked up by a friendly representative, got told by him that we will get an update on repairs later in the day. As promised we received a call to let us know that the car was ready to be dropped off and would that be convenient for this afternoon. The car was also very clean inside and out. Very pleased with the service… Read Full Review

Solusarc's Response to MattyM5's Review

Written on: 10/08/2020

Good morning

Thank you for submitting a review and letting us know about your experience, it's really goo to read that the team kept you updated. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Exceptional service ”

Written on: 07/08/2020 by Susieq75 (1 review written)

Staff were very friendly and helpful service and repair, start To finish we’re efficient and kept me informed throughout. Exceptional service I cannot fault the service I received… Read Full Review

Solusarc's Response to Susieq75's Review

Written on: 10/08/2020

Good morning

Thank you for submitting a review and letting us know that the staff were friendly and helpful. Please can you confirm which site your car was repaired by so I can pass on your comments?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Great service can't fault it”

Written on: 07/08/2020 by Wibly1970 (1 review written)

Filled in forms all online and uploaded pictures of damage,received a call to arrange pick up of my vehicle to suit day and time for me they droped off courtesy car and picked mine up.I was kept informed every step of the repair online and by phone and was very happy with the service and repair.My car was then returned back to me with no hassle at all happy days… Read Full Review

Solusarc's Response to Wibly1970's Review

Written on: 10/08/2020

Good morning

Thank you for submitting a review and letting us know about the service you received and how easy it was to be booked in. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Half a job”

Written on: 07/08/2020 by charliewarmington (1 review written)

The work they carried out was to a high standard. However the boot also had damage and the work has still not been carried out. My rear bumper had been replaced whilst paint transfer and scratches of the boot are still present on the boot door. I have contacted solus and had no reply in 24 hours and sent images over… Read Full Review

Solusarc's Response to charliewarmington's Review

Written on: 10/08/2020

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs that have been carried out, however we've missed a section. I have asked the team to contact you to discuss the missed secion.

Many thanks
Cathy
Solus Customer Care

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