Solus Reviews - www.solusarc.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Fantastic service. Staff kept you up to date with...”

Written on: 12/04/2021 by Monahan143 (1 review written)

Fantastic service. Staff kept you up to date with progress very efficiently. Drivers very pleasant. Could not fault your service… Read Full Review

Solusarc's Comment

Written on: 13/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Good as new!”

Written on: 12/04/2021 by ShazzyB13 (1 review written)

My car door was badly scraped and was also dented while I was parked in a supermarket car park. Solus picked up my car from my house and also returned it after the work was finished. Customer service were amazing and kept me fully informed as to the status of the repair. The work carried out was completed to the highest standard, my car now looks as good as new. I would highly recommend Solus to anyone if they want a professional, first class repair with first class customer service too. I… Read Full Review

Solusarc's Response to ShazzyB13's Review

Written on: 13/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Car Repair”

Written on: 11/04/2021

Wow, what a fantastic service. From collecting our car, to keeping us updated on the progress of the repairs and to the delivery of the car, the service and communication was exceptional. Thanks for making a stressful situation a lot less stressful… Read Full Review

Solusarc's Comment

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that you received a fantastic service.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“All good thank you”

Written on: 09/04/2021 by 382Howard (1 review written)

All good thank you great communication… Read Full Review

Solusarc's Comment

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that the team communicated well with you. Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“A Perfect Repair”

Written on: 09/04/2021 by Jacobsdb404 (1 review written)

The quality of this repair was excellent. As good, if not better, than new. The delivery and collection drivers from the Cumbernauld branch (they know who they are) were most friendly and helpful. A small criticism might be the amount of time between the accident and the first collection date (which had to be cancelled due to a mechanical fault making the car undriveable). Collection then took place about 10 days later. This however is a very minor criticism overall as the end result was… Read Full Review

Solusarc's Comment

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that the team did a perfect repair. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Professional Service”

Written on: 09/04/2021 by PeterDartford23 (1 review written)

Impressed, a professional & no fuss set up, they listened to my requests & acted upon them professionally. Added bones (that I did not expect) was that my vehicle was cleaned inside & out whilst it was in their care. Reccomended… Read Full Review

Solusarc's Response to PeterDartford23's Review

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that the team delivered a professional service and that you are pleased with the car when returned.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★☆

“Mercedes Repair”

Written on: 09/04/2021 by 417Sims (1 review written)

I was updated regularly with regards to the repair of my car. The service was done professionally. The staff was polite and knowledgeable… Read Full Review

Solusarc's Comment

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs carried out.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Good work by the team”

Written on: 08/04/2021 by Cnubabu (1 review written)

They did well for my car and bring back the car by neat and clean. Initially the missed to paint at the bottom and later on they again took the vehicle back and repainted the bottom. In overall they are good… Read Full Review

Solusarc's Response to Cnubabu's Review

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the work carried out by the team and the car was clean when returned.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Excellent service ”

Written on: 08/04/2021 by Pollock395 (1 review written)

First class service from start to finish. They kept me informed every step of the way. Very professional and would recommend… Read Full Review

Solusarc's Comment

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that the team were excellent from start to finish. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Brilliant car repair”

Written on: 08/04/2021 by Nevilleik391 (1 review written)

Absolutely delighted with the service from Solus and local car accident repair centre in Epsom, Surrey. They came and collected my vehicle and gave me a courtesy vehicle straight away. The repairs took a week which, given Easter, was in the middle, was really efficient. Standard of repair is excellent and I cannot recommend Solus highly enough in my dealings with them both in person and on the telephone once my car was ready to be returned. This was dropped off and the courtesy car collected… Read Full Review

Solusarc's Comment

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and the time taken to complete them. I have passed your comments to the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Greater ”

Written on: 08/04/2021 by McKeeeq293 (1 review written)

It was great to have a service with solo, I will recommend to my friends thanks… Read Full Review

Solusarc's Comment

Written on: 12/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and would recommend us.

Please can you confirm which site your car was repaired by so I can share your comments.

Many thanks
Cathy
Solus Customer Care

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Williamoon's Comment

Written on: 12/04/2021

solus accident repair erith

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★☆☆☆☆

“Came back with more damage than it went with”

Written on: 07/04/2021 by Audia52020 (1 review written)

Awful service. If you get a choice I would avoid. My car was driven excessively… Read Full Review

Solusarc's Response to Audia52020's Review

Written on: 08/04/2021

Good morning

Thank you for submitting a review and I am sorry about the service received. I am speaking with the team at Coventry to see how much the car was driven.

Many thanks
Cathy
Solus Customer Care

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★★★☆☆

“Incomplete repair works”

Written on: 07/04/2021 by FrancoMolloy (1 review written)

After speaking directly to Solus to advise on required works and address for car collection, I write to advise Solus attended the wrong address to collect the car the once my car was delivered back to me I doubt that the front passenger sensor to my bumper had not been re connected as I was assured would be. Rear bumper has been repaired to an excellent standard but I’m extremely dissatisfied that my other issue has not been repaired and the whole commotion that was the wrong address for… Read Full Review

Solusarc's Comment

Written on: 08/04/2021

Good morning

Thank you for submitting a review and I am sorry to read about your experience. Could you please let me know which site your car was repaired by and the first part of the registration so we can review and make relevant changes.

Many thanks
Cathy
Solus Customer Care

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Andrewdesmonde1's Comment

Written on: 08/04/2021

Warrington branch..BF66 YHV

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★★☆☆☆

“Overall, a very poor experience. I'm glad that my car...”

Written on: 07/04/2021 by Branden214 (1 review written)

Overall, a very poor experience. I'm glad that my car is drivable again and back on the road but beyond that there's little to recommend. While the folk at Solus are no doubt friendly and aim to help the comms are TERRIBLE - far too many phonecalls to be efficient, and with far too many different people (I spoke to at least five during the job). To compound this waste of time+energy, details still managed to slip between the cracks constantly. It's as if different colleagues and departments… Read Full Review

Solusarc's Comment

Written on: 08/04/2021

Good morning

Thank you for submitting a review I'm sorry that communication was too many phone calls and mixed messages about what was happening. Our aim is to keep you updated but with relevant information. We should also let you know if there is a delay so that the hire can be retained.

Can you let me know the site your car went to and the first part of the registration so we can fully review.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“I could not fault the service i received from Solus....”

Written on: 06/04/2021 by ElleJohnston (1 review written)

I could not fault the service i received from Solus. Every single person i spoke to was absolutely lovely and caring. The efficiency was amazing.. You only had my car for a week and it was competely fixed and and ready to go. What should have been a really stressful situation was made really easy and stress free. Within hours after the accident i had a hire car organised for me and knew my vehicle was going to be looked after. And the cherry of the cake was getting my car back fully cleaned… Read Full Review

Solusarc's Response to ElleJohnston's Review

Written on: 08/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs carried out. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Super efficient repair srvice”

Written on: 05/04/2021 by greensea (1 review written)

Excellent communication throughout my car repair, kept me updated when parts were in or delayed, when work was started, when it would be finished and when the car would be returned. If I called them it was answered very quickly, staff were a pleasure to deal with. The repair looks fabulous, problems all fixed and the car was cleaned inside and out - looks brand new! Superb professional and efficient service, highly recommended. Thank you… Read Full Review

Solusarc's Response to greensea's Review

Written on: 06/04/2021

Good morning

Thank you for submitting a review and letting us know that the team kept you updated throughout the repairs. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Accident Repair”

Written on: 03/04/2021 by salsaval (1 review written)

Very happy from first contact with Quote me Happy who then arranged thru Solus to get my car fixed. Very efficient service, kept me in the loop at all times. Car picked up and returned when they said. Was gobsmacked when they said they'd pick up and return car. Would totally recommend company to all my friends. Only issue chap returning car couldn't tell me if tyre had been replaced… Read Full Review

Solusarc's Response to salsaval's Review

Written on: 06/04/2021

Good morning

Thank you for submitting a review and letting us know that the team did what they said they would do. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Car repair ”

Written on: 02/04/2021 by Arthurjoe (1 review written)

Excellent service pick car up on flat loader & brought a courtesy car returned 1 week later excellent repair job very satisfied would recommend this company x… Read Full Review

Solusarc's Response to Arthurjoe's Review

Written on: 06/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that the car was returned quickly. I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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Arthurjoe's reply to Solusarc's Comment

Written on: 06/04/2021

Hi it went to Coventry site as the sites close to wolverhampton were fully book X

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★★★★★

“Extremely happy with repair following accident damage...”

Written on: 01/04/2021 by Louiseb1979 (1 review written)

Extremely happy with repair following accident damage would recommend this company to family or friends… Read Full Review

Solusarc's Response to Louiseb1979's Review

Written on: 06/04/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you'd recommend us.

I would like to share your comments with the team, can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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★★★★★

“Amazing work Thankyou ”

Written on: 01/04/2021 by Livlawrance (1 review written)

Amazing very happy with the car. Perfect comdition So Thankyou very much … Read Full Review

Solusarc's Response to Livlawrance's Review

Written on: 06/04/2021

Good morning

Thank you for submitting a review and letting us know that the work is amazing and the car was returned in perfect condition.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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