Solus www.solusarc.co.uk

Solus www.solusarc.co.uk
★★★★★
4.6
91.0% of users recommend this
  • Value For Money

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Latest Reviews

“fast and friendly service”

★★★★★

written by ColinAB on 16/03/2023

great quality work completed quickly and came out twice on the same day to resolve a remaining sensor issue. Friendly helpful staff at the Birmingham branch- would recommend.

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“Poor repairs and very dangerous could have died in car!”

★☆☆☆☆

written by Imran115 on 18/02/2023

Hello, You repaired my car in January 2019, where the locks of the car had to be replaced through an insurance claim through QuoteMeHappy car insurance as the keys too had been missing. The repair job was completely unsafe and could have had me locked in a car if had been in a car accident. Later that year the drivers side door kept on getting stuck in the locked position. Due to this I would have to crawl from the drivers side through to the passengers side to exit the vehicle. This was extremely unsafe and later your garage took the car back in for a repair to rectify the issue. After this, the same issue happened again and you took it in again. You then returned the car to me with my passengers side wing mirror damaged and stuck on! I had to complain yet again. The person I spoke to done an investigation and spoke to the team that cleans the car. He found out that one of your employees had damaged the mirror and replaced it with an incorrect one. Therefore, yet again you took the car in for another repair due to your negligence. The person who was handling my complaint was helpful and offered a full tank of diesel for when the car is delivered as a gesture of good will. Now recently the car door began to have the same issue again which was caused by your botched repair job and the side mirror you replace was not even a heated mirror meaning the the side mirror does not even heat up. The door is now fully locked and will not unlock. This is all an occurrence from your absolutely rubbish and unsafe repair job.

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“Disaster!!!! From start to finish ”

★☆☆☆☆

written by leesonce on 12/01/2023

My car got picked up, and I was told it would be going in to a secure car park. Nope !!! It ended up in the middle of a rough housing estate in the middle of London!!! ( I have the photos to prove) My car was then returned back to you TWICE and both times returned back to me in a un satisfactory state , trims missing, panels not aligned properly, a step in the paint were it had not been blended properly, car also can back with the same dent under the car even though they said it had been repaired!!!! I was then told by a member or your staff that you could do no more for me and you will be getting a independent vehicle inspection done, which came back in my favor, you then wanted my car back for a third time, but by this time I had no confidence left in your ability at all, I was constantly lied to by the same member of staff My car then went in to a REAL garage to get repaired properly like it should have done in the first place I do not have one good thing to say about you !!

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“No stress”

★★★★★

written by Asalter on 05/10/2021

From beginning to end it was a stress free experience. Kept informed at all stages. People I spoke with were very courteous and informative. Car was delivered back in immaculate condition and internally much cleaner than when they took it away. Would not hesitate to recommend this company.

Solusarc's Response to Asalter's Review

Written on: 11/10/2021

Good morning

Thank you for submitting a review and letting us know about your experience and that it was stress free. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

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“Very good”

★★★★☆

written by Aldo134 on 11/09/2021

Everything went smoothly and the job was excellent. I would recommend Solus.

Solusarc's Comment

Written on: 13/09/2021

Good morning

Thank you for submitting a review and letting us know all went smoothly and that you would recommend us.

I would like to share your comments, please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

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“Room for improvement ”

★★☆☆☆

written by Omario33 on 08/09/2021

Car had to be returned after repair as still could see a dent. No problems accepting it back. 2nd repair finally lovely job. Had to wait on 2 occasions for a couple of hours after the allocated time frame for delivery of courtesy vehicle & my car pick up. 2nd courtesy car had engine diagnostics light come up & needed oil!!!!!!!!! Staff at Solus Basingstoke were very helpful on the phone & kep’t me constantly updated. Overall couldn’t say it was hassle free & would look elsewhere for a better experience!!!!!

Solusarc's Comment

Written on: 09/09/2021

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry to read that your car had to come back to us for damage not repaired. I have passed your comments onto the team to learn and prevent this from happening again.

Many thanks
Cathy
Solus Customer Care

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“ Car repair completed quicker than I had anticipated ”

★★★★★

written by Seandan on 07/09/2021

My car was repaired quicker than I had thought it was going to take. I am delighted with the quality of the work done and I was kept up to date all along the way. I would not have any hesitation in recommending your company to friends to use you facilities.

Solusarc's Response to Seandan's Review

Written on: 08/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the quality and that the team repaired the car faster than expected.

Was it our Basingstoke branch that your car went to?

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Seandan's reply to Solusarc's Comment

Written on: 08/09/2021

No it was the one in Cumbernauld

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“Great service”

★★★★★

written by Djd6789 on 07/09/2021

Great service, repair done round busy work life. Picked up and dropped off exact time told Would highly recommend Solus you o anyone

Solusarc's Response to Djd6789's Review

Written on: 08/09/2021

Good morning

Thank you for submitting a review and letting us know that the team in Cumbernauld provided a great service and worked around your work. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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“Great Insurance Job”

★★★★★

written by on 06/09/2021

Solus was the appointed repairer of my insurance company, so I did not have to do much. Communication throughout was excellent. A minor detail was that it took a few days longer than initially stated to get the car into the workshop, but as the car was driveable this was not an issue. A courtesy car was provided, delivered to me when they collected my car, so very convenient and efficient service. The bodywork repair looks good so I would have no hesitation in recommending this company.

Solusarc's Comment

Written on: 07/09/2021

Good morning

Thank you for submitting a review and letting us know that the team kept you updated and that you are pleased with the repairs. Was you car repaired by our Coventry team?

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Jaymay50's Comment

Written on: 07/09/2021

Yes, the car was repaired by the Solus Coventry team.

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“Very professional service from start to finish”

★★★★★

written by SARobertson on 06/09/2021

Nice to deal with a company that works professionally. I was contacted early to discuss arrangements, and my car was collected by a friendly and courteous recovery lorry driver. Kept informed of progress, and work finished ahead of original deadline. My car was returned, clean and with repairs to a high standard! Very pleased

Solusarc's Response to SARobertson's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that the team were professional. It was great to read that the repairs were completed to a high standard. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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“Couldn’t ask for more”

★★★★★

written by BlackBMW on 06/09/2021

Easy, friendly guys, outstanding work considering my car was covered in damage from a freak hail storm. Looks immaculate again and I’m really chuffed. Kept me updated at all times and did as they said they would. Hopefully won’t need to see these guys again but if I had to I’d have every confidence

Solusarc's Response to BlackBMW's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that the team were friendly and they carried out looks immaculate. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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“Smooth professional service”

★★★★★

written by Colby421 on 05/09/2021

Really happy with service, collection at home, update within 48 working hrs, kept up to date throughout, hold up at last minute as car checked before leaving and needed a new tyre. Would recommend

Solusarc's Comment

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and the updates throughout. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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“Excellent company”

★★★★★

written by MissK28 on 04/09/2021

I had never heard of this company before but my insurers recommended them after I had a car accident that was not my fault. With some trepidation I agreed. However I need not have worried. They did an excellent job at the Basingstoke branch. They kept me informed as to what repairs were necessary and when my car would be ready and they were true to their word. My car looked as good as new when they returned it. I was very pleased with them and would highly recommend them.

Solusarc's Response to MissK28's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and great to read that although you had some worries these were soon gone. Great that the team in Basingstoke did an excellent repair and kept you updated.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
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“Very Helpful”

★★★★★

written by epadgham on 03/09/2021

Very helpful, kept me posted all the way and tried (and succeeded) to get my car back to me as soon as possible; the staff I had direct dealings with deserve plaudits. It was an insurance claim/repair, so only had to pay the excess. However this was very easily done online.

Solusarc's Response to epadgham's Review

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know that the team were helpful and it was easy to pay your excess online. I would like to share your comments, please can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Epadgham's reply to Solusarc's Comment

Written on: 13/09/2021

Basingstoke

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“Perfect service ”

★★★★★

written by Fisher176 on 03/09/2021

I have been very pleased with the exceptional customer service and the ultimate result. There was a bit of a wait to get the car booked in but once picked up it had been turned around very quickly and faster than the original timeline. Would greatly recommend. Car now looks better than new! I actually happened to take it to MOT right after and the garage folks couldn’t tell which side of the vehicle was subject to a lorry collision. Great work

Solusarc's Comment

Written on: 06/09/2021

Good morning

Thank you for submitting a review and letting us know the team provided exceptional customer service and great to read the team got the car back to you quicker than expected. Great to see another garage couldn't fault our repairs.

Please can you confirm which site your car went to? We have a couple in the London area.

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Aedlondon's Comment

Written on: 06/09/2021

Solus Wood Green

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“Professional, friendly and efficient service”

★★★★☆

written by Brennan176 on 02/09/2021

Solus repaired damage to the rear bumper of our car as part of an insurance claim. They clearly explained what the repair entailed and managed our expectations throughout. The repair was completed within the time scales they said and to a very high standard. They collected and returned our vehicle at the agreed times. The only very minor issue, was a phone call from Solus to say the vehicle would be collected shortly. When it fact it had already been collected, which caused a minutes of concern. But was quickly cleared up.

Solusarc's Comment

Written on: 03/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair. Apologies for the issue regarding the collection of your vehicle.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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“Great repair to Ford Focus bodywork”

★★★★★

written by Jaliyah1967 on 02/09/2021

Our car was referred to Solus by our insurance company for repairs to a front wing and door following a close encounter with a large truck. We were kept well-informed of the repair status once the car had arrived at the Solus workshops in Coventry. The original target date was missed by a couple of days, but this was of little consequence. The car was transported back to our address by a friendly, helpful driver who assisted with starting the vehicle when we found the battery was too flat to operate the starter motor (the car had been out of commission for a month, so presumably the engine had not been turned on much in that time). The only, minor disappointment is that we found the car had acquired a small ding to the rear bumper, but this should be easy to tidy up with emery paper a little touch-up paint. Overall, dealing with Solus has been a very pleasant experience, and we are delighted with the standard of repairs to the car. Our thanks to the whole team.

Solusarc's Comment

Written on: 03/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

We will pass your comments onto the team at Coventry.


Many thanks
Chris
Solus Customer Care

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“Faultless service”

★★★★★

written by iiBrady99 on 01/09/2021

We had hailstone damage on our cherished vehicle, it was pretty bad, we were kept informed by the insurance company on a regular basis as they were inundated with repairs in the same area, considering this, the timescale was quite minimal, when Solus took over the repair, we were kept informed right through the process, our biggest fear, was the vehicle would be written off, the repair was done to the highest standard, the vehicle was delivered fully cleaned and valeted, and the man said, any problems, the work is guaranteed. Cannot find anything to fault, the service was very professional, we were loaned a car, but didn’t need to use it. Faultless easy service, Thank you

Solusarc's Comment

Written on: 03/09/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

Reply to this comment

Relick's Comment

Written on: 06/09/2021

Hi, we were told the car was being repaired at Coventry, by the delivery driver, Thanks

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“Great service provided ”

★★★★★

written by Farhanaakther on 30/08/2021

My car looks as good as new, they were able to repair all issues and kept me updated on when everything will be finished. There were delays with the parts but they called me to let me know which I appreciated. I had to rush to get my car delivered but they managed to do it in a time that suits me. The delivery person was also great. Overall great service!

Solusarc's Response to Farhanaakther's Review

Written on: 31/08/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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“Great service. Quality work. ”

★★★★★

written by IanMcMahon on 30/08/2021

From the initial arrangements for the work, right through it’s completion Solus was a pleasure to deal with. I was kept informed throughout the process. The pick up/drop off service was excellent. The work returned the damaged car to showroom condition. I am very happy with the work and while I obviously hope I never need them again, would not hesitate to use Solus in the future. Highly recommended.

Solusarc's Response to IanMcMahon's Review

Written on: 31/08/2021

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

Reply to this comment

Ianmcmahon's reply to Solusarc's Comment

Written on: 31/08/2021

Hi Chris. It was Solus Cumbernauld

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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by Rfirmstone on 7th October 2016 Report this content
What is the Head Office complaints procedure for Solus Accident Repair as I seem to have exhausted the local branch process?

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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

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Answers (2)
Report this content G841eoa Written on: 12/10/2016
Not sure about head office procedures, but you can always try them, also complain to your insurance company & specify a time scale for reply, if Aviva chances are they will not respond, then go to the insurance ombudsman & get them to look into the issue with your insurance company & respectfully request that the poorly repaired vehicle is taken to a manufacture approved repairer to fix the problems.
Report this content MWROERS1949 Written on: 13/10/2016
I haven't had to escalate as I've been happy with them, bu I support the advice below from G841eoa MWR
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