Solus Reviews - www.solusarc.co.uk

★★★★★
4.6 / 5
91% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Solus www.solusarc.co.uk - Ask a question now

Media Gallery for Solus www.solusarc.co.uk

Solus www.solusarc.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“My VW golf came back and the body work was done to a...”

Written on: 16/06/2021 by andy911turbo (1 review written)

My VW golf came back and the body work was done to a reasonable standard. Although the car was covered in dust and dirt. The icing on the cake was the licence plate mount. It was made of thin plastic and was attached the my black car with white sticky pads which you could see. The mount looked cheap and as if it would fall off. When I complained I spoke to a guy (manager??) who told me it was a VW part and that what he was supplied. The bumper was curved and this was dead straight. It was… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Car Repair”

Written on: 16/06/2021 by Vaughnyy7 (1 review written)

I was very pleased with the service I received from Solus. All the staff I spoke to were polite, courteous and informative. I was kept informed of what would be happening to my vehicle throughout and the timescale predicted was adhered to. In fact it was ready before I needed it to be. I also liked the fact that my car was returned to me well valeted and that the body work is so well matched. i do not have any criticisms… Read Full Review

Solusarc's Comment

Written on: 17/06/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs. Great to read that the car was ready early. I would like to share your comments, please can you confirm which site your car was repaired at?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Helpful and convenient”

Written on: 15/06/2021 by dgboyle (1 review written)

Lovely and helpful staff who offered convenient and rapid solutions and were always there to answer the phone if I had any queries… Read Full Review

Solusarc's Response to dgboyle's Review

Written on: 17/06/2021

Good morning

Thank you for submitting a review and letting us know that the team were helpful. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent from start to finish ”

Written on: 14/06/2021 by Mickyc47 (1 review written)

Very impressed with Solus Kept informed as to the progress of my repairs from the initial contact to final delivery . First class repair . My one and only criticism is the length of time I was on hold each time I tried to call… Read Full Review

Solusarc's Response to Mickyc47's Review

Written on: 15/06/2021

Good morning

Thank you for submitting a review and letting us know that the team were excellent from start to finish. We have a couple of sites that cover Surrey, can you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great service”

Written on: 14/06/2021 by Bors1990 (1 review written)

Easy to leave feedback when the service was fantastic. They picked my car up and kept me updated throughout the repair and returned it in less than 4 days. Very happy with my cars repairs! I will certainly recommend them and use them again should anything happen again in the future… Read Full Review

Solusarc's Response to Bors1990's Review

Written on: 14/06/2021

Good afternoon

Thank you for submitting a review and letting us know that you received fantastic service. Great to read how quick the team got the car back to you and that you are pleased with the repairs.

We have three sites that cover BR7 could you confirm which site your car went to?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellence ”

Written on: 11/06/2021 by 1946Lopez (1 review written)

On time delivery Good job done High quality work Perfection High standard servicing Value for money Trust worthy … Read Full Review

Solusarc's Comment

Written on: 14/06/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and repairs from our Coventry team, I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Paint finish not great”

Written on: 11/06/2021 by MadelynnMcPherson (1 review written)

The paint finish on the panel repaired is different to that of the rest of the car. It appears to have an orange peel effect where the rest of the car is smooth. The window trim, which was removed and reinstalled is now quite scuffed. Disappointing… Read Full Review

Solusarc's Comment

Written on: 14/06/2021

Good morning

Thank you for submitting a review and I am sorry to read there is a slight issue with the paint finish. If you could let me know which site your car was repaired by and the first part of your registration we can get someone to give you a call.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Good work but my fuel disappeared ”

Written on: 11/06/2021 by Barryo515 (4 reviews written)

The overall experience was good but it was marred in the fact that my petrol tank was empty when the car was returned to me. The car had a quarter of a tank of petrol when they picked it up with low loader lorry. What happened to my fuel… Read Full Review

Solusarc's Response to Barryo515's Review

Written on: 14/06/2021

Good morning

Thank you for submitting a review and letting us know about your experience. Please can you let me know which site your car was repaired by and the first part of your registration so we can look into the issues with the fuel.

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Barryo515's reply to Solusarc's Comment

Written on: 14/06/2021

Hi the repair center was Epsom and the reg is WN65

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“vauxhall zafira repair”

Written on: 11/06/2021

Excellent door-to-door service… Read Full Review

Solusarc's Comment

Written on: 14/06/2021

Good morning

Thank you for submitting a review and letting us know that you had an excellent service.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Semi-satisfied”

Written on: 10/06/2021 by Suehayes68 (1 review written)

The paint job on my bumper is very good- I am pleased with it. The plastic panel underneath was white ( the car is dark grey) with the finishing product. You could see it 10 feet or more away. It looked a state and I can’t believe nobody spotted it. The delivery man and myself tried for at least 15 minutes to remove it…. Most came off and someone is supposed to be calling today to remove it…… I’m not holding my breath. The initial organisation of this job was great, the… Read Full Review

Solusarc's Response to Suehayes68's Review

Written on: 14/06/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the paint job on the bumper. Can you confirm if anyone came out to remove the substance?

Many thanks
Cathy
Solus Customer Care

Reply to this comment

Suehayes68's reply to Solusarc's Comment

Written on: 14/06/2021

Yes! All done!! Satisfied fully with the job now thank you. I hate to complain but it was resolved quickly and satisfactorily. Thank you.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★★★★★

“Excellent service all round”

Written on: 10/06/2021 by JessicaCasey392 (1 review written)

Good communication from the booking staff. Didn't receive notification that the driver collecting had set off so caught me by surprise when he arrived as it was from my workplace. However the driver was delightful,incredibly helpful and fully informed me of the procedures.The information given to me re the replacement car was excellent and nothing appeared to be too much trouble. I appreciated the continuous updates via text on how the repair was proceeding and my car was returned earlier than… Read Full Review

Solusarc's Comment

Written on: 14/06/2021

Good morning

Thank you for submitting a review and letting us know that the team communicated with you well and that the driver was professional and helpful. Please can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Mini repair”

Written on: 09/06/2021 by Montywilf1234 (1 review written)

Promptly dealt with and always good communication either by email text or voicemail. However I did ask for a breakdown of repairs twice and still haven’t received that but overall very good… Read Full Review

Solusarc's Response to Montywilf1234's Review

Written on: 10/06/2021

Good morning

Thank you for submitting a review and letting us know that the team kept you updated. If you can let me know which site your car was repaired by and the first part of the registration we will get the breakdown sent over to you.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“My car repair.”

Written on: 09/06/2021 by Mickyknacker (1 review written)

My car was damaged when a cyclist using a 'santander' rental bike pulled out of a turning into the nearside of my car, causing damage to both nearside doors. From the first contact I had with Solus, they couldn't have been more helpful. A date was arranged when they would collect my vehicle, and take it away for repair. On the morning of the arranged date, they rung me to give me a 2 hour time slot, and I then received a call from their driver informing me how long he would be. I Coul then keep… Read Full Review

Solusarc's Response to Mickyknacker's Review

Written on: 10/06/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and the service received. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

““Smashing” Repair”

Written on: 09/06/2021

This being our first and hopefully last motor accident we cannot speak highly enough of the repair work to the rear of our Hyundai IX35 when we were hit by a cement mixer whilst towing a caravan. The team constantly kept us updated at least once a week whilst we could also track the repair via their app. The vehicle was repaired to an exceptionally high standard and even ahead of schedule. It was delivered back safely and looks like a new car. Thank you Solus. We would highly recommend you… Read Full Review

Solusarc's Comment

Written on: 10/06/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs and that it was returned ahead of schedule. I have passed your comments onto the team to share with everyone involved.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Solus Repair Centre Finchley”

Written on: 08/06/2021

I was a bit apprehensive about the expected repairs, but I cannot tell you how delighted I am with the work carried out on my car. It came back looking like it had just left the showroom. It was also clean and shiny on the inside as well. The team at Finchley did a great job! They were professional, helpful and polite and they kept me informed of progress throughout. Everything was completed quicker than I anticipated with no issues whatsoever… Read Full Review

Solusarc's Comment

Written on: 09/06/2021

Good morning

Thank you for submitting a review and letting us know that you are pleased with the repairs carried our by Finchley team. I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent service”

Written on: 08/06/2021 by Chika123_ (1 review written)

Thank you for the fast and reliable and very efficient service… Read Full Review

Solusarc's Response to Chika123_'s Review

Written on: 09/06/2021

Good morning

Thank you for submitting a review and letting us know that the team were fast and reliable. Please can you spare a minute to let me know which site your car was repaired by as we have a few that cover South Croydon.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent customer service”

Written on: 08/06/2021 by 337Duncan (1 review written)

My car was very badly damaged in an accident and required several weeks to obtain parts and complete the work. Throughout this time I received regular updates by phone to inform me of progress. On completion, the car was driven back to my home and was in great shape. I cannot thank Solus for their customer service and mechanical work. The only word to use is excellent… Read Full Review

Solusarc's Comment

Written on: 09/06/2021

Good morning

Thank you for submitting a review and letting us know that although there were delays with the parts you were kept updated. I would like to share your comments with the team, can you spare a minute to let me know which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Quick reliable service”

Written on: 08/06/2021 by HughM1234 (1 review written)

Really good service, staff were very helpful! Would reccommed to aa friend!… Read Full Review

Solusarc's Response to HughM1234's Review

Written on: 09/06/2021

Good morning

Thank you for submitting a review and letting us know that the service was really good and the team were reliable.

I have passed your comments onto the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Problem free repairs ”

Written on: 08/06/2021 by Sp78 (1 review written)

The process from the beginning has been easy and convenient for me. The car was booked in, collected and returned in good time. It returned cleaned inside and out and the repair looks good. I was guided through the whole thing without having to ring and chase. The only thing I would have liked is a breakdown of the work as I don't know what has been done. Thank you… Read Full Review

Solusarc's Response to Sp78's Review

Written on: 09/06/2021

Good morning

Thank you for submitting a review and letting us know that the car was returned promptly and clean. If you could let me know the first part of your registration we will get the breakdown of work over to you.

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Amazing service ”

Written on: 07/06/2021 by Clark377 (1 review written)

Really good communication, amazing service Would recommend to a friend… Read Full Review

Solusarc's Comment

Written on: 08/06/2021

Good morning

Thank you for submitting a review and letting us know that the team communicated with you and that you would recommend us.

Please can you confirm which site your car was repaired by?

Many thanks
Cathy
Solus Customer Care

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview