Solus Reviews - www.solusarc.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Brill ”

Written on: 21/10/2019 by RSowde4092 (1 review written)

Brilliant service very quick and efficient . I would definitely recommend this to my friends and family x… Read Full Review

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★★★☆☆

“How do you fancy a car with a new look”

Written on: 21/10/2019 by samsmith183 (1 review written)

Solus were told when I dropped off the vehicle the damage I had incurred from the accident. I made them aware that I had not brought with me the exhaust tip as it was damaged and would not stay on, so it would require a new one. When receiving my car back a couple of days later via them delivering to my home address, I immediately pointed out the replacement was missing. Additionally the chrome rear tail light surrounds on both sides were loose. (these did not have any damage from the accident… Read Full Review

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★★★★☆

“Good service start to finish”

Written on: 21/10/2019 by EHL_Projects_Dev_Dir (1 review written)

Collection of my vehicle for repair was polite and to suit my availability. The job was completed a day early and delivery back to me again made to suit my needs. The vehicle was returned with a very detailed valet inside and out; more so than previous experiences of national accident repair centres. The quality of the actual repair looks first class and cannot be faulted (at the time of writing). Again, better than my other repair experience. What could have been better was some leaving… Read Full Review

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★★★★★

“Excellent service”

Written on: 21/10/2019 by Sihookes (1 review written)

Excellent service always kept me informed through out very pleased… Read Full Review

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★★☆☆☆

“Faulty Wireless ”

Written on: 21/10/2019 by solmar1234 (1 review written)

I have telephoned several times, within the 2 years warranty period, but received no response from Solus RT300RF regarding faulty wireless temperature controller. Purchased 19/11/2017 and installed by approved plumber. I have reset the controller several times and even replaced the battery. But it loses signal and causes the boiler to shut-down. It was checked by the plumber and said the controller has intermittent fault and requires replacing. I normally do not complain, but on the occasion… Read Full Review

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★★★★★

“Amazing service”

Written on: 20/10/2019 by 54Blackwell (1 review written)

Very happy with the service, the repair was done quickly and efficiently. Very good communication and the guys in the garage we so helpful in every possible way… Read Full Review

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★★★★★

“Great service and great repair ”

Written on: 20/10/2019 by JettPereira (1 review written)

Solus was used as third party insurance uses them not my own. They were pleasant and welcoming on phone and kept me up to date with the repair. My repair was completed efficiently and my car looks like new and cannot tell it has had a repair… Read Full Review

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★★★★★

“Car repair through Insurance company”

Written on: 19/10/2019 by Suki01 (1 review written)

Had a crash [my fault!!] - within 24 hours after reporting to insurance company was contacted by Solus and a program that suited me was created for the car to be collected from my workplace and returned once done to my home. Had constant updates by text, email and even a chat on the phone. Chap who collected car and different chap who dropped off car were very professional. Even the courtesy car was an automatic [requested] which made my life easy… Read Full Review

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★★★★★

“Car repair review”

Written on: 19/10/2019 by snSweeney94 (1 review written)

My car was damaged in an accident and the bumper was damaged. I also required a hire car during the period that my car was in for repair. This was all organised for me without any trouble. The hire car was delivered to my work and my car was taken away for repair. When I collected my car (Solus offered to bring my car to my work but due to work commitments that was unsuitable) I was delighted with the quality of the repair. The staff throughout the whole process were extremely efficient… Read Full Review

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★★★★★

“Car repair”

Written on: 19/10/2019

Your staff were so friendly helpful and understanding of the situation I was in, your colleague who took my car went out of his way to contact his manager to see if they could help me as I was left without a car for 5 hours due to the rent a car ferm not giving me a car until much later in the day I would like to thank him again for his polite manner in all he did for me. The car has been worked on beautifully aswell as it being cleaned inside and out. Thankyou so much solid keep up the good… Read Full Review

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★★★★★

“Quality service.”

Written on: 18/10/2019 by Leslieeyre (1 review written)

My car was collected in a timely manner by a person who gave me confidence that the car was in good hands. Work scope was validated and completed on time to a very high standard. Extremely satisfied. Quality shows in all aspects of the process… Read Full Review

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★★★★★

“Marvellous Mini Repair”

Written on: 18/10/2019 by SophieGoodridge (1 review written)

Fantastic service from start to finish. Friendly staff, that kept you up to date. Work carried out very well. Car returned sparkly clean within 24 hours. Would definitely recommend to family and friends. Thank you… Read Full Review

Solusarc's Response to SophieGoodridge's Review

Written on: 18/10/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★☆☆☆

“Good and bad”

Written on: 18/10/2019 by Mike42234 (1 review written)

The repair was carried out quickly, car was collected and dropped off promptly. Bodywork repairs look good, however parking sensors that were working before the repair (even after my crash) are now not working. Ironically, the sensors damaged in the crash now work. So at least that was checked! Waiting for a reply to my email asking about what they will do to repair inoperable sensors. Will update review based on outcome … Read Full Review

Solusarc's Response to Mike42234's Review

Written on: 18/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the speed of your repair. I'm sorry to hear about the issue you now have with your parking sensors

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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Mike42234's reply to Solusarc's Comment

Written on: 18/10/2019

Hi, the repair was carried out at Coventry, and my registration starts EA12

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★☆☆☆☆

“3 attempts to repair and still a poor standard”

Written on: 18/10/2019 by Reed1994 (1 review written)

1st attempt: Colour match was horrendous & added new scrape on door when returning 2nd attempt: Colour match the other side where they had blown in to fix the 1st repair, made the other side colour match horrendous. Repaired additional damage they created, but now dented another door and scraped wing 3rd attempt: refused to repair additional damage created by them. Over 7 weeks in total and still not right. As Avia own Solus, they got involved, sent independent surveyor. Car moved to… Read Full Review

Solusarc's Comment

Written on: 18/10/2019

Good morning

Thank you for submitting a review. I'm sorry to hear that you were not happy with the quality of your repair.

Please can you confirm the first part of your registration number and which which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care



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★★★★★

“Great customer service”

Written on: 18/10/2019 by Carail (1 review written)

Informed along the way from day of accident of dates and times for collection and return. Car returned and collected at suitable times to myself in excellent condition, having been cleaned and with waterproof plastic seat covers. Wouldn't hesitate in recommending… Read Full Review

Solusarc's Response to Carail's Review

Written on: 18/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you were kept informed.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care


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★★★☆☆

“Not sure who was at fault”

Written on: 17/10/2019 by Linan291 (1 review written)

No contact from anyone unless I called first. Was initially told would be ready 3/10 called 1/10 told car would be delivered 3/10 am. Got email 2/10 more parts needed complete now 1/11 eventually got car back 15/10 repair looked ok but took car straight to garage where I have bought another one… Read Full Review

Solusarc's Comment

Written on: 18/10/2019

Good morning

Thank you for submitting a review. I'm sorry to hear that you experienced issues with the repair time of your vehicle.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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★★★★★

“100% Right”

Written on: 17/10/2019 by JonRayment (1 review written)

Superb communication from start to finish, A first class repair all done exactly to the time scales communicated to me, and they even cleaned the van before a professional courteous driver returned the vehicle. I would recommend Solus to any friend or family member needing body work to any vehicle… Read Full Review

Solusarc's Response to JonRayment's Review

Written on: 18/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Professional service”

Written on: 17/10/2019 by Bridgert149 (1 review written)

Efficient, professional, service. Cat finished and delivered back 1 day early. Very good job achieved on my car. Highly recommended… Read Full Review

Solusarc's Comment

Written on: 18/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent job”

Written on: 17/10/2019 by 139Richardson (1 review written)

It took them extra few days to get additional spare parts but overall service and quality is outstanding… Read Full Review

Solusarc's Comment

Written on: 18/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★★

“Excellent throughout”

Written on: 16/10/2019 by Guestreveiwer (1 review written)

From initial phone call to picking up my car and delivering courtesy car, through to delivering my repaired car back to me, particularly the delivery and pickup driver, the whole experience was speedy and very acceptable. Very happy. … Read Full Review

Solusarc's Response to Guestreveiwer's Review

Written on: 18/10/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and speed of your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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