Solus Reviews - www.solusarc.co.uk

★★★★★
4.6 / 5
91.6% of users recommend this
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Latest Reviews

★★★★★

“Super personal service”

Written on: 18/02/2019 by ballochmyle (1 review written)

From my arrival I was treated very well. Everything that required to be carried out on my vehicle was fully explained to me. The time taken for the repair was very satisfactory. I am delighted with everything from start to finish… Read Full Review

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★★☆☆☆

“Very poor”

Written on: 18/02/2019 by 112Driscoll (1 review written)

Car returned dirtier than when it was picked up. Filthy. Not fully repaired despite being advised it was ready. Delivered 2 hours outside agreed time. … Read Full Review

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★★★★☆

“Happy with the outcome”

Written on: 18/02/2019

There was an issue that meant car had to go back for a quick adjustment and they were a bit slow in coming back to me, but all was sorted without fuss. And they touched in a small "rub". Good attitude and helpful staff… Read Full Review

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★★★★★

“Better than 'new'”

Written on: 17/02/2019

My car came back to me with the repair done perfectly and with a far better interior valet and exterior clean than from the car dealership who sold me the car second-hand. All people I dealt with were helpful and polite and kept me informed of progress… Read Full Review

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★★★★★

“Car repair at Solus Warrington.”

Written on: 17/02/2019

I recently had my Renault Captur repaired at Solus Warrington and was really happy with the quality of the repair. This company is an Aviva Insurance recommended repairer and I would not hesitate in using them again if necessary. Their communications and customer service were second to none and I would recommend them to anyone. They did all the things that they said they would do and did them well. Their repair is covered by a three year warranty. Thank you Solus… Read Full Review

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★★★★★

“Friendly, flexible, first class service”

Written on: 17/02/2019 by Shafferka1971 (1 review written)

The service was top quality - times for pick up and collection of my vehicle were suitable to meet my needs. Communication was consistent throughout and everything happened when they said it would. The staff were friendly and went the extra mile to make sure I was happy with the courtesy car and my vehicle on the return. Would recommend to a friend… Read Full Review

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★★★★★

“Wonderful service”

Written on: 16/02/2019 by Landend89 (1 review written)

I couldn't have been happier. My replacement car was delivered on time (so much nicer than my own car) and my own car came back looking brand spanking new. The team were very efficient in helping with my replacement parking permit as well. Highly recommended!… Read Full Review

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★★★★★

“Very quick and efficient ”

Written on: 16/02/2019 by Joeyh1966 (1 review written)

Car was repaired ahead of estimated time and everything was done perfectly, from organising the courtesy car to be kept informed of progress… Read Full Review

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★★★☆☆

“Astra accident repairs”

Written on: 16/02/2019 by Geordiecolin (1 review written)

Contact was prompt and efficient. Telephone staff friendly. Appointment made fairly quickly. Car collected within time scale. Repairs carried out within 2 days. Car delivered day after repairs completed. No details of repairs supplied either over telephone or in writing. Therefore unable to give value for money rating accurately. Delivery slot offered 3/4 hours, could this not have been shorter? Car cleaned. Repairs look good. … Read Full Review

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★★★★☆

“VW Passat Repair”

Written on: 15/02/2019 by Hudsonft336 (1 review written)

Good service, on time with curtesy car delivery and pickup, informed of repair details completed on time… Read Full Review

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★★★★★

“Great service ”

Written on: 15/02/2019 by Kirbywz424 (1 review written)

The customer service I received was very good , I was always kept up to date with what was going on by phone or text All the staff I spoke to were very helpful and polite . I got my car back in 8 days which is fantastic service Would recommend to anyone who asked Very happy customer Many thanks Cheers… Read Full Review

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★★★★★

“A skilful repair”

Written on: 15/02/2019

What looked like was going to be an awkward repair to the stoved in sill below the near side rear passenger door has turned out to be near perfect. I don’t know if the original was brought back to shape or a new section has been welded in - it is impossible to see the join with surrounding bodywork. The re-spray is first class and clearly has not been skimped in area of coverage. The profile of the repaired/replaced sill is very slightly different from the original on the off-side, but if you… Read Full Review

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★★★★★

“Very helpful, both on the phone and in person when...”

Written on: 15/02/2019 by PhilippaE (1 review written)

Very helpful, both on the phone and in person when collecting/returning the car. Repair completed quickly… Read Full Review

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★★★★★

“An Excellent Repair”

Written on: 15/02/2019 by bobstench (1 review written)

I am really pleased with the repair you have completed to our Galaxy,the quality of the finish is superb. This was a difficult repair but your craftsmen have made the car look really great. The pick up,loan car and delivery service was efficient.The cleaning/valeting of the car was very good. The repair took longer than expected but I understood why and your office staff kept me informed as to the return date. So well done and keep up the good work!… Read Full Review

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★★★★★

“Fast and professional service ”

Written on: 15/02/2019 by King323 (1 review written)

Very efficient service, car collected and returned within 3 days, even returned cleaned! All staff calm, friendly, and explained each stage of the process, including giving advice for future security. Would recommend both Aviva and Solus… Read Full Review

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★★★★★

“An excellent experience”

Written on: 15/02/2019 by kmHaley478 (1 review written)

SOLUS were extremely helpful and great at keeping in touch to let me know the progress on my repair. They picked up my car and then were happy to drop it off at my convenience. The made the whole experience stress-free and easy. I was very impressed. The car came back fully valeted and washed… Read Full Review

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★★★★★

“Good friendly and very efficient”

Written on: 15/02/2019 by Derekn293 (1 review written)

My car was took in for a repair and they kept me informed every step of the way and there staff are very helpful and friendly I would recommend them to friends and family … Read Full Review

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★★★★★

“Outstanding”

Written on: 15/02/2019 by 107Marshall (1 review written)

Car collected on Wednesday, early, and returned 48 hours later. The work had been well done and the car had been beautifully valeted. They even paid for the fuel to take it to the workshop. Courtesy car provided had bluetooth and satnav. Only (nitpicking) complaint about the courtesy car was that it was too low to the ground for my wife and me (in our late seventies) to get in and out easily. All in all, a painless experience… Read Full Review

Solusarc's Comment

Written on: 15/02/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the speed of your repair. It's also great to hear that you're happy with the quality of the work carried out.

We will pass on your kind comments to the team at Coventry.

Many thanks
Chris
Solus Customer Care

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★★★★★

“Brilliant service and helpful staff”

Written on: 15/02/2019 by sheryla (1 review written)

Was overall completely satisfied with the service, staff were helpful and upfront with information, full explanations given for each movement of the vehicle and were able to accommodate all needs from my schedule for the children, faultless service in my opinion… Read Full Review

Solusarc's Response to sheryla's Review

Written on: 15/02/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the service and that you experienced with us.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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★★★★☆

“Excellent service”

Written on: 14/02/2019 by Gustafsontm467 (1 review written)

Very quick turnaround and good quality job made hassle free and kept updated throughout the process. Staff friendly and courteous and location easy to find although collection and delivery service is offered if preferred… Read Full Review

Solusarc's Comment

Written on: 15/02/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the speed of your repair and that you were kept updated.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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