written by inNoonan470 on 25/01/2016
I was pleased with the selection offered by Master of Malt - they had 3 of the 5 varieties I wanted. However, the first delivery went missing because Master of Malt's delivery company allowed someone - an unknown stranger - to sign for my package who was not either of the two people I'd named. Customer service was very helpful and a replacement package was dispatched to a different address. But the delivery company's arrangements were so arcane and inflexible that receiving the package caused a huge amount of anxiety, stress and time waiting at home that I did not two days before Christmas. The malts arrived well-packed and were much enjoyed by my partner.
written by on 04/05/2015
I was looking to buy a bottle of Limoncello Liqueur and found it very easily other this company. The process of looking, ordering and paying for the liqueur was very easy.
written by IainAF on 24/04/2015
Having now used this site a few times, I have been happy with the ease of ordering, the various payment methods and the great selection of malts.
written by on 16/03/2015
The price was the best compared to other sites I looked at which included major supermarkets. I found it to be a very helpful, informative and easy to use website. Handy to be able to pay with Pay Pal. I was shopping for Ardbeg 10 year old single malt 46ABV and non chill filtered. This is currently my favourite malt and I was buying it for my son's birthday as I am trying to educate him to the delights of malt. A nice touch was to be able to get a personalised printed gift card at no extra cost. I also ordered a tasting glass, which I would have preferred to have been unbranded, but just my personal preference. They say the shape of the glass concentrates the "nose" not that I spend a lot of time smelling the whisky!!
written by MsEatsPies on 12/02/2015
I visited the Masters of Malt website to find interesting gins for a friend's birthday present. I settled on 10 samples of different kinds of gin. The descriptions and rating system on the website made it very easy to choose what to buy. I had some trouble with making the purchase because of some unrelated fraud activity on credit card. The customer service staff at Master's of Malt were attentive and extremely helpful in troubleshooting the online purchase. On top of that, I was worried that the package would arrive after my friend's birthday, especially since I was ordering from the U.S. and figured it would take awhile for the package to make its way to me. I finished the order on a Thursday and the package arrived by Tuesday! I would definitely recommend Master's of Malt.
written by Heatholi on 09/02/2015
I have been buying from Master of Malt for a long time. They have a very efficient site and sell a fantastic selection of special bottlings. You have to like whisky to but here but if you do their bottles are really, really good. They also pack the bottles well, despatch quickly and you get your order very fast. All in all I cannot fault them.
Written on: 13/02/2015
Hello there,
Thank you for such a wonderful review!
We are so humbled to hear that you have continued to come back to place orders with us. We aim to stock a large selection of products to suit all tastes and also to deliver them as quickly as we can!
Many thanks
The Chaps at Master of Malt
written by izLyons47 on 05/02/2015
for an old lady who uses the computer for almost all ordering this one turned out to be a pleasure, very well organized!!! thank you
written by buBragg413 on 04/02/2015
Great service,delivery,good quality products every time.I found the website looking for a brand of whiskey that I could not find anywhere else. I especially recommend single malt whiskeys from small distilleries, they've been always been worth the money!
Written on: 09/02/2015
Hello there,
Thank you so much for your fantastic review!
We are so pleased you found us and found the elusive brand you were looking for!
It means a lot that you would recommend us too!!
Many thanks
The Chaps at Master of Malt
written by Scottboz on 02/02/2015
Ordered a 60th Birthday present, the order communication was first class, the communication until was first class and the product at the end was spot on. Nothing more to say than would recommend to all personnel
Written on: 02/02/2015
Hello there,
What a glowing review!
It's wonderful to hear you received first class service with us and a great product at the end of it. We always aim to do whatever we can for our customers and to ensure they have the best shopping experience with us.
Many thanks
The Chaps at Master of Malt
written by ShaunPiper1979 on 30/01/2015
a massive selection of excellent quality and great service and the price is reasonable . I would recommend MASTERS OF MALT to all my friend and family
written by RogerRobyn on 29/01/2015
Wonderful experience on the whole! With a very clear-structured website, wonderful products and a charismatic approach to their own expertise, Master of Malt is one of the best shops of its kind. I came looking for something of a novelty gift and found myself wholly enjoying the website ordering experience (which is rare for a denari-parting occasion). Please do stay in business and thrive for I do so long to return here sometime to roam in the wonderfully dark, peaty and sweetly aromatic corridors of the Scotch universe. And personally I do not even enjoy Scotch! A feat indeed! Customer service for this shop is most accommodating, friendly and efficient too. 3 more words? I am a fan.
Written on: 02/02/2015
Hello there,
Thank you for such a glowing review!
It is so wonderful to hear from a lovely customer who has truly enjoyed using the website. I hope you found the novelty gift you were looking for in the dark, peaty corridors! It is great to know that the website along with some fantastic customer service has encouraged you to become a fan!
Many thanks
The Chaps at Master of Malt
written by Yuremb1961 on 22/01/2015
The most interesting selection of whiskey's, wonderful service, and price. When looking for almost unattainable scotch's at the distributors masters went to the distillers to fill the order. I would recommend Master of Malt to family, friend, and everyone I know. Thank You.
Written on: 02/02/2015
Hello there,
Thank you so much for your wonderful review!
We will always do what we can to ensure we can get a product in for our customers as well as keeping up the service and keeping prices down. And we are so happy to hear this has encouraged you to not only shop with us but also to recommend us.
Many thanks
The Chaps at Master of Malt
written by Giovanny104 on 19/01/2015
Very good selection of fine products, ease in ordering and customer service was outstanding. Reasonable pricing made ordering a breeze. Will definitely refer my friends to your website. Pleasure doing business with you.
Written on: 19/01/2015
Hello there,
Wow! Thank you!
It is always lovely to hear raving reviews about our wonderful customer service team. We are so excited that you liked the ease of ordering and the products.
Many thanks
The Chaps at Master of Malt
written by Gin71 on 18/01/2015
We reluctantly started to order from MOM in May. Our only reservation was the supply chain and how it would work. I have got to say that it is amazing and we AlWAYS get our delivery the next day. When a product is out of stock they will always contact us and let us know. The product selection for gin is really great. A lot of national suppliers could learn a lot of great stuff from these guys.
Written on: 19/01/2015
Hello there,
Thank you so much for your review!
It is wonderful to have such a glowing review for our hard working Trade team! We work very hard all through the year to ensure our trade customers have their stock when needed and keep in touch about products and stock.
Many thanks
The Chaps at Master of Malt
written by Howe490 on 16/01/2015
All good on both as seen above. Just shipping cost high.
Written on: 16/01/2015
Hello there,
Thank you for writing a review. We love to hear all feedback and will take it on board.
It's great to hear you think our selection and price are good enough to mention! Apologies on the shipping front, it's because we use such good couriers!
Many thanks
The Chaps at Master of Malt
written by colinburdon on 15/01/2015
Great selection of Whiskey from all around the world, easy to use web site have ordered whiskey before and it was delivered as requested ordered some more today and would definitely use this site again.
Written on: 16/01/2015
Hello there,
Thank you for your review.
Its's great to hear you have come back to us to place another order and would use us again! We like to make sure we are fully stocked to suit all our customers!
Many thanks
The Chaps at Master of Malt
written by Bowman153 on 07/01/2015
Love the lets talk if you have any questions that helps a lot .A person can not go wrong ordering from you guys.The system is user friendly
written by HakushuHakushuHakushu on 30/12/2014
Their online chat is great if you have quickfire questions that need answering quickly. I'm yet to have a question left unanswered. Be sure to order some samples from them too, they're a great way of trying new whiskies without paying the premium you would in a bar.
Written on: 30/12/2014
Hello there,
Thank you for your review!
We are so pleased that you managed to speak to one of our fantastic customer service team on our online chat and they were able to help you with your query. Thank you also for recommending the samples, they are a favourite of ours too!
Many thanks
The Chaps at Master of Malt
written by drakan on 29/12/2014
difficult to find an interesting online shop for a French guy with some rarities. Prices are lower than French website even with the delivery ! Description is always perfect clear and if I don't find the one I'm looking for, I'm reading more and more the website until I found the one I want :)
written by Morrison328 on 27/12/2014
Good Service, website very simple to understand , I do recommend this website
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Chapsatmasterofmalt's Response to MsEatsPies's Review
Written on: 13/02/2015
Hello there,
Thank you for your glowing review!
It is so wonderful to hear some praise for our excellent customer service team. They like to ensure they can do everything possible to get our orders out. It is wonderful luck also that your order arrived in good time! I hope your friend enjoyed the gift!
Many thanks
The Chaps at Master of Malt