Kiddies Kingdom Reviews - www.kiddies-kingdom.com

★★☆☆☆
1.8 / 5
20% of users recommend this
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Latest Reviews

★☆☆☆☆

“Horrific customer service ”

Written on: 20/10/2020 by ERFA (1 review written)

I purchased an out and about little nipper double pushchair and accessories in October 2019. I barely used it and by March 2020 it was dangerously faulty. It took weeks of email correspondence , up to 7 working days in between communication to get any reply. I returned it once finally in July only for it to be returned faulty again. I asked for a refund at this stage and yet again they returned the re fixed item to myself with no communication. 7 months later and now hopefully the item is… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 23/06/2020 by Arron0909 (1 review written)

Awful company, terrible customer service. bulky Item arrived faulty (cotbed) and such was unable to build it due to one faulty part. For a company that offers next day delivery I naiively thought it would be an easy fix for them, but it takes them days to respond to emails and they don't answer the telephone. I still have not received the part I need, and I have been chasing this up for a few weeks now. Use this company at your peril, as they are useless with customer aftercare, I would… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 04/06/2020 by ValeryCarr (1 review written)

I ordered a grey spacesaver cot on Tuesday was delivered next day which was great but they sent me a white one instead of grey how careless these people are too quick to take the money this company should be shut down completely… Read Full Review

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★☆☆☆☆

“I paid 130 pounds 3 weeks ago for a chicco chair that...”

Written on: 22/05/2020 by Ryker287 (1 review written)

I paid 130 pounds 3 weeks ago for a chicco chair that was supposed to be delivered by thr 20th May. Contacted them but have not come back to me. Have no way to know whether I will receive the chair or a way to get a refund. So far they have taken a 130 payment in exchange for nothing. … Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 22/04/2020 by MariaMihova (1 review written)

Totally disappoined by Kiddies Kingdom!!!!! I can not express enough my disapointment. I have ordered a cot on 31.03 for next day delivery. Originally I was sent an e-mail for confirmation and a coulpe of hours later received another one saying that the cot JUST ran out of stock and I shoud wait 7-10 working days and someone will contact me if the item is still out of stock. Obviously I was patient enough and waited. After I waited 10 working days and 2 phone call of my side I was told to… Read Full Review

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★☆☆☆☆

“Pice match?? Hell NO!!!!!”

Written on: 16/04/2020 by Sydul1983 (1 review written)

I have had the most appalling experience with this company. All i wanted to do was a price match a item but they refused by making excuses- the person I dealt with from that company simply could not be bothered to explain why!!! I provided every bit of information and Proof but i guess putting out a bold statement of “ we can price match and then 15% off” is too much for them to handle. Absolutely misleading and I am sure illegal to some extent. Avoid avoid avoid This company… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 04/06/2019 by alex1607 (1 review written)

Ordered a Cybex Solution Z Fix car seat. All was going well until the DPD courier tried to deliver a box that said was a Joie stroller. Of course at the doorstep with this looking like was not what I ordered I refused to accept the package. It was past 1700hrs so had no option to hold the delivery driver (which he'd probably not have stayed anyway) as the telephone lines are closed post 1700hrs, so the driver took the box away. Telephoned the following day and spoke to a person from customer… Read Full Review

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★☆☆☆☆

“Still waiting a month after placing order”

Written on: 26/04/2019 by Chaz007 (1 review written)

I placed an order with them on the 1st of April, 5-10 working days came and went, still nothing. Phoned up and was told that there had been a delay from the supplier and they would be getting some in ‘mid next week.’ That came and went also so another phone call and ignored email later apparently they have the item in stock and will get it sent out Monday next day delivery. I hold no hope of getting my order, it’s basically been a month now and I just wish I never bothered using… Read Full Review

Laurabartolo's Response to Chaz007's Review

Written on: 11/12/2019

Did you ever receive the item? I’m in the same situation right now

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★☆☆☆☆

“DO NOT USE! ”

Written on: 22/02/2019 by LorenaBailey (1 review written)

If I can do anything to help any new mums from experiencing the same upset I have through ordering from Kiddies Kingdom I will. I ordered a full travel system (£450) from them as they advised the delivery would be before my due date (Feb)... Having chased delivery I was advised an exact date I could expect delivery... Having still not received delivery on this date I have chased again, to now be told the item will not be available for at least 2 more months! I am now at due date without a… Read Full Review

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★★★★★

“Fast Delivery and Amazing Price”

Written on: 27/10/2018 by Bethany234 (1 review written)

Been shopping around for a while and purchased item Sunday night at a price lower than anyone else. Had item delivered Tuesday morning. Kept up to date all along! Would highly recommend… Read Full Review

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★☆☆☆☆

“Terrible delivery service and incompetence ”

Written on: 08/06/2018 by abSears62 (1 review written)

Firstly they sent a courier who said she was unable to lift the furniture as it was too heavy! Then, when the furniture was moved from the van it was evident a box had been completely damaged with two side of the cot inside being completely scraped and damaged. After sending photographic evidence they then demanded more photos of the very same thing, and then I had to chase as a week later we had still heard nothing about a replacement being sent. When this was finally organised at considerable… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 12/04/2018 by O'Rourkewq50 (1 review written)

I really hate it when i’m forced to leave a star when kiddies kingdom do not deserve it. I’ve had issue with them from january. They gave me a faulty cot and never believed me which went on for months. I sent videos and pictures that they asked and they still refused to belive me... Then said they tried to deliver but they had obstructions to the acces of my property, not true. I have photo evidence that you can access then they said the delivery person couldnt work out the door bell. My 5… Read Full Review

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★☆☆☆☆

“Everything is out of stock”

Written on: 27/03/2018 by 275Dwyer (1 review written)

Back in February I was looking for bedding set for bedside crib and came across a deal on Kiddies Kingdom website for SnuzPod 3pc Crib Bedding Set - it was £25 when normally they go for £35. So I put together an order and ordered the bedding set, Summer Infant Slumber Buddy and some Muslin Squares. I placed my order on 12/02 and received email next day saying my order will be delivered on or before 27/02. 27th came and no order or an email from company explaining why my order is delayed. So… Read Full Review

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★☆☆☆☆

“Worst decision I ever made”

Written on: 12/03/2018 by Mum1234 (1 review written)

Should have read the reviews... Long story short, goods arrived 1 month after the delivery date stipulated on their website. Two items were damaged. Still trying to get them to sort this out 3.5 months later. Do I need to explain further? Will contact credit card and cancel payment next… Read Full Review

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★☆☆☆☆

“DO NOT BUY!!”

Written on: 02/02/2018 by Lorenzoq406 (1 review written)

Where do I start??! I ordered a car seat and base bundle for over £330 over 4 weeks ago and have as yet received NOTHING except stories, repeated missed delivery dates and dismissal by the customer service department! They are the most unhelpful company I have ever dealt with and having had multiple rude phone calls I have asked for a full refund - which is yet to arrive. I would seriously spend a little more money and actually get the product you have ordered! Avoid this company!!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 21/09/2017 by xdWeaver14 (1 review written)

Absolutely disgusting. Considering majority of their clients are pregnant women this company could not be more ignorant and could not care less. I ordered a travel system, barely got them to arrange a collection for a return and now they have told me no refund will be given as I've received the order twice?!? What a joke of a company. Dont buy anything from this company unless you want to be stressed and we all know stress is baby's worst enemy!… Read Full Review

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★☆☆☆☆

“Poor service ”

Written on: 28/06/2017 by 1958Heath (1 review written)

Do not use this company !! Pram came broken then they had no replacement parts! Staff were very rude and nasty over the phone !!!!… Read Full Review

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★☆☆☆☆

“What is going on with this company?!”

Written on: 11/05/2017 by Samgill1 (1 review written)

I ordered a 4 piece Baby Bordeaux nursery set on March 3rd 2017 and paid £899 via PayPal. The product is advertised still (even now) on their website as in stock pre-order in March. I called the company 2 weeks ago to see if I could select a time & date slot for delivery. I was told that all they can say is that the nursery set will be with me within the first couple of weeks in May. A week later after recieving no emails at all, I rang again. I was told that the item is out of stock with the… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 14/04/2017 by Wilson311 (1 review written)

I'm very unhappy with this company. Ordered a travel system almost a month ago delivery indicated for early April 2017 still not delivered, I'm having to chase Kiddies Kingdom as baby due anytime now and will need the car seat when we leave hospital. The company does not bother to advise customers or advise of any delays or issues. They have not responded to my emails - I've had to keep ringing for updates. Very poor service I will not be using them again ... Buyer beware!… Read Full Review

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★☆☆☆☆

“Terribble”

Written on: 24/01/2017 by reviewer0000000000 (1 review written)

Supply and delivery management worst I have ever come across. Their next day delivery promise is a lie. Cancelled on me three times so far and to make it worse they cancel on the delivery date so you get no warning. Reason is that one of the items is out and instead of delivering others on time or letting me know they just keep on pushing back delivery with last minute notice. Avoid at all cost or you will be stuck with a paid bill but no already paid for item… Read Full Review

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