UK Gaming Computers Reviews - www.ukgamingcomputers.co.uk

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Latest Reviews

★★★★★

“Fantastic knowledge and service”

Written on: 14/08/2019 by Bradtdb (1 review written)

We wanted a gaming PC for our son but had no clue about such things. UK Gaming Computers are local to us so we went there for advice. The staff member who served us seemed very knowledgable and spent a good deal of time with us explaining everything in language we could understand. We had a budget in mind, and without us saying what it was they kept within it. I think we got great value. The computer was built & ready exactly when they said it would be and they kept us informed at every… Read Full Review

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★★★★★

“new Aether - i7 PC”

Written on: 12/08/2019 by imdocwho (1 review written)

was looking for a cheap but up-to-date system and found UKGAMINCOMPUTERS i got a 8th gen i7(8700) pc with 8gb ram and a asus prime z390-p(free upgrade) motherboard. I dont know where else i could of got this system for as good price as here. on Scan a similar system is £1200+ (double the price). its just a shame i didnt have anymore money to grab a gfx card aswell. i Really recommend ukgamingcomputers for value for money. once i got my pc i had some spare parts for adding on (ram,ssd,hdd ect)… Read Full Review

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★★★★★

“This is the first proper gaming pc I’ve owned and to...”

Written on: 11/08/2019 by Austin-Blackmore (1 review written)

This is the first proper gaming pc I’ve owned and to say I am impressed would be an understatement. Compared to the factory built machines I’ve had before this is in a different league. Its fast, very quiet, and considerably cheaper than what I am used to paying. Plus you get to speak to friendly staff at UKGC who actually know what they’re talking about. So thanks for a brilliant pc… Read Full Review

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★★★★★

“Excellent service ”

Written on: 05/08/2019 by Itsrach (1 review written)

I've purchased both my computers from here and both times they have been exceptional! No issues with setup or startup - ready to go right away! Will always come to you guys in future for upgrades!… Read Full Review

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★★★★★

“Great Service and Support”

Written on: 02/08/2019

Purchased a gaming pc 2 years ago, and was impressed with the support and service received with the purchase. Recently I was looking for an upgrade so we went back to UK Gamin,g and again I have been very impressed with the support and service. From start to finish the process was very smooth and the pc is working great… Read Full Review

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★★★★★

“Super fast computer, received quickly and without problems”

Written on: 05/07/2019 by TheoMarin (1 review written)

I love my gaming computer from uk gaming computers. Very helpful and expert advice and responsive staff. Highly recommnended… Read Full Review

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★★★★★

“Great service, great product”

Written on: 20/06/2019 by gavinaddison (1 review written)

I bought my Chaos Gaming Computer over a month ago, and so far have been extremely happy with it - I'm not tech savvy in the slightest so having a site with affordable prices for machines this good was a godsend. More than this, the service throughout was great - email updates let you know how the build is going, and the delivery is fast and efficient. At the times I was in direct contact with the company (phoned about upgrading a component to speed up the build and delivery), they were very… Read Full Review

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★★★★★

“Quality products.”

Written on: 29/04/2019 by mattgn (1 review written)

I've had 2 PCs now from UKGC and they're both excellent… Read Full Review

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★★★★★

“Years of quality service”

Written on: 04/04/2019 by OnlyHereForOneReview (1 review written)

After ordering a computer from UKGC 8 years ago in 2011, I've had no problems at all with the gear I have ordered, and the customer service has been second to none. UKGC don't spam you with emails or offers, don't bug you with upselling, and don't treat you like they know what you want better than you do. They provide a streamlined service for purchasing your PC, and will happily assist with upgrades. If you need suggestions they give them, but if you know what you want they treat you with… Read Full Review

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★★★★★

“Great service and price!”

Written on: 25/03/2019 by MikhailP (1 review written)

I bought my last two gaming machines from UK Gaming Computers and found their service to be great. Their staff gave great advice and their prices were very competitive… Read Full Review

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★★☆☆☆

“Computer great, after sales service terrible ”

Written on: 20/03/2019 by Nicole71 (1 review written)

We purchased a High end Gaming PC last year. The unit itself is great and has been very reliable so far BUT, when we made an enquiry about how to get a specific part to work, we were informed that the warranty wasn’t valid as we had mounted the sticker on the wrong side. The emails we received from the company were unbelievably rude and insulting and we didn’t even want to make a claim! I would NEVER buy from this company again (we were about to buy a second computer but now won’t) If… Read Full Review

Ukgc's Comment

Written on: 25/03/2019

As we all know there are always 2 sides of a story and I will take the time to elaborate on these comments. Our reviewers son, (who the order was for) did not activate his warranty which later transpires was not done correctly.........intentionally!

Contact was indeed made recently after 8 months of ownership as he wished to make changes to the inside of his system and was advised "your warranty with us is not active so if you want to access the right side panel you are more than welcome to do what you wish with your system."

It was questioned so we took the time to explain that the warranty seal photo sent over was outside of the activation time frame and on the wrong side which was later explained by him "because I normally have the system side open when in use".

His mum had then took it upon herself to explain that the instructions had indeed been followed and they were entitled to such warranty should the need occur and how its not legal to deny a warranty claim and that the instructions were not clear.

Of course, the instructions were not carried out correctly, due tos him wanting to run it with half of the chassis missing and last time I checked no retailer is going to honour a warranty on a with it being used incorrectly. Imagine sending a phone back to Samsung or Apple for a warranty claim explaining how you have used it without the back panel on all the time!

The instructions were of course clear, like all of our customers they had the A5 guide fixed to the side of the PC when unpacked, online guide and detailed video, so to claim the instructions were not clear is incorrect. They are often praised as to how clear and easy they are, Stevie Wonder could do it!

Throw in a few lies about how he was apparently granted permission to be to place the seal incorrectly and that we also told them to put it on the wrong panel and we now have the complete story.

She still maintains "does not suggest to me that it has been done wrong". There is only so many times you can explain black is black and white is white but we did offer an olive branch stating "I cannot advise any further until you acknowledge that instructions have not been followed and you realise the seal was not placed correctly, then we may be able to help." along with the offer of sending in the system for us to check it over and allow the warranty to be activated 8 months late.

The reason why the warranty is not active is YOU. Not UKGC, not emails, instructions, videos or the Giraffe at your local zoo, YOU. Not once did you hold your hands up and say, actually yes you are right, apologies we done wrong, can you help.

Regarding the "after sales service", they had emailed us 4 times since ordering with unrelated questions, all of which were answered within a matter of working hours or minutes - I will let you draw your own conclusion from that.

Rude no, insulting no, factual and explained yes. Toys thrown from pram because you couldn't get get your own way, most definitely.

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Qprmad's Comment

Written on: 26/03/2019

A torrent of factual inaccuracies stated here. Very happy to continue this legally if you like? We have all the paperwork and email trails.
Never experienced rudeness or lack of service like it. And as you can see from the way this response has been written, that rudeness continues. There are ways to deal with an unhappy customer and this isn’t one of them.
Even if the warranty had remained valid as we believed, would we touch this company again? Clearly not.
Feel free as consumers to believe who you like.
The tone of this response is typical of what we have experienced.
Good luck to anyone who wants to believe i’ve “thrown my toys out of the pram” as the professional response of the MD of this company.
I’m glad UKGC are happy to not have to deal with a hideous customer like me again!
Astonishing.
For the record, he offered to make us pay for couriers both ways to send our computer in and then pay £50 so they could verify we hadn’t touched the inside of the computer. Didn’t mention that above funnily enough. £150 to verify we are telling the truth? I think not.

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Ukgc's Comment

Written on: 27/03/2019

We are more than happy for you to continue this legally and would actively encourage you to do so. A legal body to tell you that you are indeed in the wrong and perhaps get you to realise that no one is being rude and that you just don't like getting the answer you don't want. Its clear for everyone to see and you have been outed publicly.

£50 was our charge for our labour time to check the system over (like all businesses we don't work for free), I'm not sure where you got the other £100 from. There is no "truth" that needs verifying, everyone can see that you are unhappy because of your own shortcomings by trying to circumvent the warranty terms.

You were offered a resolution that UK Gaming Computers are not legally obliged to do so and you have strangely declined. To an outsider it looks like our warranty is either not that important to you or you don't want to send the system in because you or your son has actually been tampering with the system.

Golly, imagine if there was actually something wrong with the PC!

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Qprmad's Comment

Written on: 27/03/2019

I rest my case.

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Milt007's Comment

Written on: 27/03/2019

Can’t believe a Company replies like this to a customer!

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★★★★★

“Great Service!”

Written on: 24/12/2018 by Tiah294 (1 review written)

This was my first time ordering and customising my own pc, and UK Gaming Computers the best choice I could of made. Customisation was made easy and the whole procedure was very straightforward. I was kept up to date with every step my PC went through and delivery was very fast. The package came very neat and perfectly packed in pristine condition, and my new PC works like a dream. I could not recommend a better service to order your own custom built PC… Read Full Review

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★★★★★

“Over the moon”

Written on: 28/10/2018 by RamsayMayer (1 review written)

Couldn't be happier with the service and friendliness off all staff involved in my purchase, no job was too small. Now I've had my PC a while it's fair to say that the performance and reliability of this PC is far greater than any I've previously used or owned. Additional I really like the case, only improvment would be RBG lighting for different colour schemes (this is the only thing I could come up with when looking for a problem and I really had to nitpick). Will definitely be returning to… Read Full Review

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★★★★★

“Hex X6 Gaming PC”

Written on: 02/09/2018

I'm submitting this review 6 months after ordering the X6 from UKGC. Choosing to spend over £1000 on a PC is a big step and I hesitated over various suppliers. So, why did I choose UKGC? Well, they seemed to have the biggest range of configurable systems that allowed me to choose exactly what I wanted to fit my budget. Other manufacturers seemed to have far less customisable options and/or to not always have parts in stock. I also knew someone who had purchased a rig from UKGC and, finally… Read Full Review

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★☆☆☆☆

“my order is 2 days late and still waiting plus they...”

Written on: 02/05/2018 by PaytonThompson367 (1 review written)

my order is 2 days late and still waiting plus they would not refund the extra money i paid for order to delivery within 3-5 days… Read Full Review

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★★★★★

“Would definitely recommend”

Written on: 28/04/2018 by Tim_Jerrome (1 review written)

Everything is very clearly laid out on the website, a response to a query I had was quick and reassuring, and the level of customisation was outstanding. Perfect if - like me - you don't have the time or confidence to build your own PC, but still want to be able to customise extensively. I fully intend to go back for an upgrade at some point!… Read Full Review

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★★★★★

“spot on service”

Written on: 10/04/2018 by ruckmeister (1 review written)

After looking around for a week with a £900 budget, my wife made me be cautious. I got to UKGC and they offered the best bundle. Service was excellent be prepared to wait a while for the testing of the equipement. takes about 8 days, they explain it in the emails. Was worth the wait… Read Full Review

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★★★★★

“Im i impressed = YES”

Written on: 08/04/2018 by BradenMurdock (1 review written)

Phew, I am extremely pleased with my new gaming pc, the one I had before was adequate for gaming, but showing signs of age, my new one was like going from a ford ka to a Maserati, no more lag etc, so one very happy mature gamer… Read Full Review

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★★★★★

“Lovely Experience”

Written on: 28/03/2018 by Anaretta (1 review written)

First time ever ordering a computer online. I'm very happy with the result, everything was efficient and it arrived in perfect condition. Plays really well, not a single thing wrong at all. I'm not very savvy with computers or how any components affect a computer's ability to play games; I found the descriptions of the parts easy to understand and decide what would be best for me. Will definitely buy from this site again… Read Full Review

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★★★★☆

“Good , Quick , Happy”

Written on: 28/03/2018 by jaylebronxozkan (1 review written)

the build was quick and one day delivery , my son is very happy and he can play games with no lag , will recommend a friend to this… Read Full Review

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