Vashi Reviews - www.vashi.com

★★★★★
4.9 / 5
98.8% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Vashi was previously known as Diamond Manufacturers
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Latest Reviews

★★★★★

“Amazing service, amazing ring!”

Written on: 07/04/2019 by Samtsharp (1 review written)

I had the delight of being served by Nicoleta in Westfield Shepherds Bush who made the experience so easy and simple to deliver a perfect ring! I was helped by other staff in multiple other branches too who were also amazing! The original setting I wanted for the ring turned out to be discontinued however Nicoleta knew exactly what I was after and what suited me and my partner and I know she will continue to be great help when we need to visit in the future. The process was quick and easy… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 12/03/2019 by GretchenSheehan (1 review written)

I left my engagement ring for resizing and even though they said initially it will be 7 business days, it's been 2 weeks and a half and still haven't got it. The second issue - when you try to call to find out what's happening, no one will pick up (even though the store in Piccadilly is usually pretty empty). They also say on their website they will handle any query within 1 hour if it's during working hours, but that didn't happened as well (usually takes more than a day for someone to get… Read Full Review

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★★★★★

“Amazing experience ”

Written on: 11/11/2018

I visited Vashi in Westfield after assessing all my options and this fitted all the criteria of buying an engagement ring. I must also state it is incredible value for money. We were never pressured into any sale and when you look around you can really see why Vashi is doing so well. The ring arrived within 4 days and it was absolutely as discussed with Nicoleta. The presentation upon arrival was fantastic. The service and attention to detail from Nicoleta was first class. The personal care… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 07/10/2018 by AshleyPerry (1 review written)

Awful service. When I was waiting for the ring to first be made, a long wait. When I was chasing the ring two weeks after the day I ordered it, customer service was lying saying it was ready. When I called back the next day another person from customer services would say it was not ready. Forever chasing them. After me and my partner got engaged, we put the ring in for resizing. Again the stories were coming saying the rings ready then it’s not. Be waiting almost two weeks for my ring back… Read Full Review

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★★★★★

“Amazing! Dream come true! ”

Written on: 30/09/2018 by LucyTP18 (1 review written)

Absolutely in love with my engagement ring and in love with my fiancé even more (if that is possible) for making my dreams come true with my rock! Everywhere I go everyone comments on my sparkle! I have to thank the experts at Vashi for all their help, advise and the education they provided helping me find the perfect diamond. We had a few hipcups with delivery but Vashi went beyond the call of duty to rectify the issue - hand delivery to my front door with a bottle of bubbles! Wow!!! Never… Read Full Review

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★★★★☆

“Fantastic customer service ”

Written on: 08/08/2018 by Leems24 (1 review written)

I was served by Nicoleta in the Westfield branch and I must say she was very helpful in helping me decide which diamond suited me best. I changed my mind about the setting after some time and they all were very helpful and patient in my decision making process. I would strongly recommend this company to friends and family as I know they will be looked after very well. Lema … Read Full Review

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★★★★★

“Fantastic service”

Written on: 18/06/2018 by Aliyae137 (1 review written)

Nicoleta was great throughout the buying process and really helped to put me at ease and make an informed decision about our engagement ring. Would happily recommend her and Vashi to any of my friends looking for a ring… Read Full Review

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★★★★★

“Fantastic service”

Written on: 18/06/2018 by Aliyae137 (1 review written)

Nicoleta was great throughout the buying process and really helped to put me at ease and make an informed decision about our engagement ring. Would happily recommend her and Vashi to any of my friends looking for a ring… Read Full Review

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★★★★★

“Friendly and helpful ”

Written on: 07/05/2018 by O'Grady380 (1 review written)

The person I dealt with was really friendly when I’d choose the ring, then I wanted to exchange the first ring for another model, and she supported all the way through, helping choose the right one and following up on the process. Thanks… Read Full Review

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★★★★★

“Inviting and friendly ”

Written on: 26/04/2018 by Tucker403 (1 review written)

Thank you Nicoleta for being so helpful and friendly. I will bring my Girlfriend to meet you next time for more advice… Read Full Review

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★★★★★

“Simply the best!”

Written on: 08/03/2018 by coolfranzis (1 review written)

Buying your dream engagement ring for your fiancé in Vashi is as easy as one, two and three. You just select the setting of the ring, what metal you want and the diamond and they will make it for you. I ordered it in the morning and by 7pm, it was ready to be collected, that is how straightforward the process is at Vashi! The ring I made looked good when I ordered it online but it looked even better when I finally held it and actually saw it. If It was a sort of magical experience for me, how… Read Full Review

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★★★★★

“Excellent all round”

Written on: 07/03/2018 by AdamOxford (1 review written)

Where to start. The customer service was great,very efficient and friendly. I was updated all the way along the process, which was quick and painless. The ring is beautiful.My fiancé is very happy with the engagement ring.The rings fits perfectly. Delivery was to plan even with the weather disruptions around the country. Will happily purchase the wedding rings from Vashi when the time comes… Read Full Review

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★★★★★

“Excellent products and level of service ”

Written on: 01/03/2018 by Stackyz425 (1 review written)

The quality of the rings and products is unparalleled within the market. Adding to this, the level of service offered at each stage of buying ensures confidence for the buyer… Read Full Review

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★★★★★

“Pleasure to deal with”

Written on: 03/02/2018 by JavionBlake86 (1 review written)

I found Vashi.com so easy to deal with. My order updated in quick time and was delivered within 2 days by special delivery as promised. When comparing my purchase with what was available at high street jewelers they were streets apart. Brilliant value and Id happily recommend them to anyone who was thinking of using them… Read Full Review

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★★★★★

“Excellent Service! Thanks a lot Vashi”

Written on: 31/01/2018 by iffisaheb (1 review written)

My fiance and I had such a great experience when we bought her engagement ring. I had already done a lot of research for months going to different retailers and Hatton Gardens and after a while decided it was going to be an "online" retailer that I would go for. Vashi was on my list but I had no idea that they had any stores. It was only when we went to Westfields that we saw them there. The most helpful people, confirmed all my research, made the experience very pleasurable. The two people I… Read Full Review

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★★★★★

“Beautiful diamond and flawless service”

Written on: 18/01/2018 by TomHouse88 (1 review written)

The diamond was absolutely amazing. Very pleased with the quality. The service was second to none; a very pleasant experience!… Read Full Review

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★★★★★

“Perfect from start to finish”

Written on: 18/01/2018 by Msud (1 review written)

I'm not a ring expert and I found all other places and websites to be confusing. I wanted clarity and cut to be my top 2 things. I'd find clarity but the cut was poor, etc. Stumbled across Vashi and I made my own, within my budget. I even needed it resized and they did it for me after I explained that I am flying out in 2 days. It was simply brilliant and I've sung Vashi's praises to everyone that asks me or my partner about her ring… Read Full Review

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★★★★★

“Great customer service and great peicws”

Written on: 30/12/2017 by Mobeenr (1 review written)

Great customer service with a lot of assistance provided. The price offered was very competitive and the ring was ready for collection very quickly. The staff clearly are very knowledgable about diamonds and helped me in picking the best one. I would very highly recommend using Vaashi at westfield, shephards bush. … Read Full Review

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★★★★★

“Fantastic, friendly and amazing!”

Written on: 21/10/2017 by Adam__ (1 review written)

I recently received excellent service from vashi. After booking an appointment online I visited the store and was shown several examples of diamonds and settings that were within my budget and style requirements. After choosing a diamond and setting this was produced into a beautiful engagement ring within just a few days. I was really impressed by the fantastic help and advice from Wassila and everyone else at the Vashi store and look forward to returning in the near future with my partner to… Read Full Review

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★★★★★

“Great Experience ”

Written on: 16/08/2017 by KinalSohelia (1 review written)

An amazing team who have helped someone with no idea in where to start in buying an engagement ring. they made the whole process such a lovely experience. The customer service is second to none. I cant wait to come back with my fiance to purchase our wedding bands. It really made the experience so much more enjoyable, and it helps that my fiance loves the ring (she obviously said YES!) … Read Full Review

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