Major Travel Reviews - www.majortravel.co.uk

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Latest Reviews

★☆☆☆☆

“If could give no star, I would”

Written on: 06/10/2020 by Gresty1988 (1 review written)

Booked our honeymoon through another company but Major Travel are the provider. Due to Covid19, my honeymoon was cancelled has it is prohibited to travel to the destinations we had booked. I was informed by the I would receive a refund if this was the case, but Major Travel have told them no. I have not cancelled this, I cannot or am I allowed to travel to the destinations. I am now £11,059 out of pocket that they are refusing to pay back at present. Bunch with no compassion at all. This is… Read Full Review

Rogerloriot's Response to Gresty1988's Review

Written on: 14/10/2020

Same story with our holiday. Was meant to be a once in a lifetime honeymoon to the Maldives. We ended up doing a Chargeback through our bank and got all of our money back. This company should be shut down.

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★☆☆☆☆

“Shocking Customer Service!! ”

Written on: 25/04/2020

Just appalling service! We are in lockdown due to covid19 and due to travel in less than 2 weeks to the USA who have closed borders to all but diplomats. Apparently, that and FCO advice are irrelevant and if I cancel our holiday, I forfeit 100% of our fee paid. I understand travel insurance and have it but they are saying that they won’t pay out. I’ve had enough of being ignored and fobbed off. They’re not cancelling my holiday even though my entire booking says ‘covid credit’ now and… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 02/05/2017 by Flordaholiday (1 review written)

Florida holiday we were allocated a townhouse on arrival it was occupied, we should have been notified of a new address but the company had failed to do so, we were helped by the staff at the reception, but we could not get any response from this company while we were away! I believe the issue was that the agent we booked through had left the company and they hadn't picked up any emails correspondence of this booking… Read Full Review

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★☆☆☆☆

“AVOID. AVOID. AVOID”

Written on: 25/10/2016 by Shannon0309 (1 review written)

Do not use this company. I booked an all inclusive cruise and the week before i was due to depart I received the travel documents from the cruise company which stated that we were travelling on a full board basis, I immediately contacted the travel agent to have this rectified and was reassured that the drinks package was included. When we checked in we were told that we did not have the drinks package, I immediately phoned the travel agent but as it was a Sunday it was closed, even their… Read Full Review

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★☆☆☆☆

“Bad Company!”

Written on: 18/09/2016 by TrevorDoherty (1 review written)

Booked to go to Sharm el Sheikh, flights got cancelled due to Airline cancelling flights to Egypt. Major gave one alternative destination to Alcudia in Spain, was not allowed to cancel the holiday or hold back till a later date, was told that I had to accept there and then by the agent and no refund was available, poor and rude staff the many times I contacted them. Finally got my travel documents for the alternative holiday after three phone calls and two weeks before the flight. I checked… Read Full Review

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★☆☆☆☆

“PLEASE READ”

Written on: 22/12/2015 by JenKHew (1 review written)

DO NOT USE THIS COMPANY!! Went to put a holiday through at £38p0, then increased to £89pp just as they got my card details. Then when i said wipe my details and left the conversation, had the cheek to call me back and said "never call this company again" - 3 times!!! Disgusting customer service and a complete FARCE. Be very very very careful! I am really worried now as they have my card details which i have had to cancel… Read Full Review

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★☆☆☆☆

“Beaware.Disaster Travel company. don' t bother booking.”

Written on: 15/11/2015 by Carter425 (1 review written)

I booked my holiday as it seemed very low price package ,but ended up paying more at the end. They are crafty people and as soon as the guy took my card detail ,he added £30 on the top to cover his administration charges and for aviation certificate..The story doesn't stop there,the day I booked my dad ended up in the hospital and after two days he had heart attack and we were supposed to fly 4 days after that. I requested that due to my dad being in the hospital and being old and my mum being… Read Full Review

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★★★★☆

“Excellent online booking”

Written on: 19/02/2015 by Shaz1966 (1 review written)

After reading few not so good Google reviews, decided to take a gamble and book for a family of 4 to Orlando in Summer. Booked on Wed afternoon and e-tickets were available Thursday morning. Double checked with airline to make sure we were booked in and this was confirmed. Could not have had a better price. Excellent service… Read Full Review

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★☆☆☆☆

“Stay at home”

Written on: 02/02/2015 by Ballardpt359 (1 review written)

it's not worth going on holiday if you have to deal with this company… Read Full Review

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★☆☆☆☆

“HORRENDOUS TRAVEL AGENT”

Written on: 08/12/2014

They are the worst travel agent that I've dealt with in my entire life.The agents on the phone were very pushy,rip-off and unprofessional.I dont know why this company still exist in this universe.Don't trust this company people.If you want to book a holiday,just go to the airlines directly and hotels coz you will regret dealing with this company MAJOR TRAVEL. They offered a holiday at a lower price but you will end up paying a lot of money. Also,they mispelled your name so you will come back to… Read Full Review

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★☆☆☆☆

“No customer Loyalty”

Written on: 07/11/2014 by JosieWales11 (1 review written)

After using Major Travel for over 10 years and spending thousands with them on flights back and forth to the U.S I can safely say I will never be using them again after my latest ordeal. This is the first time ever that I have experienced Visa difficulties and requested refund on a flight I had to cancel. (within less than 24hrs of payment) The receptionist was quite rude and unhelpful and the staff pass you back and forth between airline and Major travel agents mainly replying by email which… Read Full Review

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★☆☆☆☆

“Major Travel = Major headaches”

Written on: 27/10/2014 by uoBeasley1975 (1 review written)

Booked a holiday through Major Travel which had been advertised on Wowcher, and had a terrible experience from start to finish. First of all the guy on the phone was extremely bossy and rude, changed some of the flight prices from what was advertised, so the holiday was actually way more expensive, and told us we would have to pay the whole balance up front, around six months before our actual holiday, which I agreed to against my better judgement. About a month later I tried to change some… Read Full Review

Bloomsure's Comment

Written on: 05/12/2014

Hello uoBeasley1975 Is this in Athens,Greece darling? I bought also from Wocher now I'm a bit scared reading all of these bad reviews.

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★☆☆☆☆

“Rude and mis-selling ”

Written on: 16/09/2014 by Denisa.Divinova (1 review written)

I've never experienced such a bad customer service. I've been questioned if my sister is my sister (due to different last names). When we requested changes to booking a part of the tour was taken away without any explanation and when I raised this, I've been advised to "go ahead and complain". I ended up buying a separate flight as it was cheaper option than having changes made to the booking. I will never use this company again and recommend to everyone to stay away!!! … Read Full Review

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★☆☆☆☆

“Use This Company At Your Own Risk”

Written on: 15/09/2014 by Lessonslearned (1 review written)

I am having a terrible ordeal with Major Travel. I bought a holiday from them which they advertised through Wowcher. The advertised offer was for a (named) Luxury 4* Hotel with Spa on the shore of Lake Garda in Italy. After I had paid half the cost Major Travel told me the hotel was full and proceeded to trick and bully me into accepting an alternative hotel which later turned out to be an awful low-grade 3* hotel. It was nothing like the luxury 4* lakeside spa hotel they advertised… Read Full Review

Thejackal44's Response to Lessonslearned's Review

Written on: 18/10/2014

We have had the same experience, have notified Wowcher and are also looking to take court action.

I would be interested on how you get on.

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Leesk1's reply to Thejackal44's Comment

Written on: 24/11/2014

We are also having the same issues, I have even written to the MD of Wowcher and Major travel. Neither of them have even acknowledged my concerns. Our travel date should have been tomorrow. I am so disappointed.
These companies have stolen our pension!!

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Lessonslearned's reply to Leesk1's Comment

Written on: 06/12/2014

Hi,
I feel so sad for you as well as myself, and everyone else these people have extorted money from. Like you, we missed the holiday we'd paid for. Wowcher disappointed me because I thought they were a trustworthy company. But I soon learned they're not. At first Wowcher said they would make Major Travel recompense me but Major Travel just ignored them. So then Wowcher ignored me too. My credit card company eventually forced Wowcher to refund the £200 I'd paid directly to them because the hotel I'd booked on their website had no available rooms. But they couldn't make Major Travel refund me the £200 I paid to them because of a legal technicality. We decided to cut our losses and stay at home, and be grateful we'd lost 'only' £200. We know that some people lost thousands of pounds to these tricksters.
I hope that you managed to get some of your money back but if not we hope you've managed to put it behind you now. There should be a single major, and well publicised, website where people can rate and review travel companies and warn others before they lose their money. A bit like Trip Advisor but for travel companies/booking agents etc.

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Lessonslearned's reply to Thejackal44's Comment

Written on: 06/12/2014

Hi,
Sorry so late in replying but I had a problem signing in for ages. Well hopefully you can see my replies to other people here so you'll know that I didn't end up suing Major Travel. That was because my credit card company (Halifax) managed to get half my money back from Wowcher because the hotel we booked was advertised on their website but it didn't actually have any rooms available. But they couldn't get our other £200 back from Major Travel because of a legal technicality so we had to decide whether to take them to the small claims court for the £200. In the end we decided not to because of the time it would take and all the stress involved. Also, Halifax had looked into it thoroughly and had told us that Wowcher had actually had to pay our £200 over to Easyjet for our flights. So they didn't make any money out of us after all. We just decided to cut our losses and learn a lesson from it. We've now booked next year's holiday independently as we usually do, that is we've booked the hotel, flights, transfers, airport car parking, etc separately with all the different suppliers and have clear confirmations from each of them. How are you doing?

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Bloom23's Response to Lessonslearned's Review

Written on: 05/12/2014

Hi Lessonslearned,

I believe ya darling.I spoke to these improper agents over the phone,I was thinking they are scammers coz on how they talk to you.So rude and pushy!

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Lessonslearned's reply to Bloom23's Comment

Written on: 08/12/2014

Thank you Bloom23, I did reply to you earlier but it hasn't appeared on the website yet. Glad you saw through them and didn't give them any money.

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★☆☆☆☆

“hi all has anyone had similar issues with travel...”

Written on: 29/07/2014 by fqMorrison219 (1 review written)

hi all has anyone had similar issues with travel agents as ours, would be great to hear from you we booked with a company called Florida Masters a subsidiary of Major Travel and we received a Shocking service! Once they have your money there is no communication aside from letting the customer know about their numerous hidden charges! May seem cheap at first however with the added extras you are better off booking everything separately by yourself. We booked as a group of 8, 2 families, each… Read Full Review

Ben1412's Comment

Written on: 19/08/2014

HAHAHA this is laughable - you wouldn't part with your money because they wouldn't give you an ABTA Certificate? Ok 1) I have never seen an ABTA certificate before. I think you mean ATOL? 2) You booked it all direct, breaking up every component of the booking? Is that correct? Ummm... THEN YOU HAVE NO ATOL EITHER!!! OMG!!!

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Ben1412's Comment

Written on: 19/08/2014

HAHAHA this is laughable - you wouldn't part with your money because they wouldn't give you an ABTA Certificate? Ok 1) I have never seen an ABTA certificate before. I think you mean ATOL? 2) You booked it all direct, breaking up every component of the booking? Is that correct? Ummm... THEN YOU HAVE NO ATOL EITHER!!! OMG!!!

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★☆☆☆☆

“Terrible Terrible Terrible”

Written on: 20/06/2014

I would never use this company again, three days before travelling and still not flight tickets. Emailed them yesterday to be told we only have hand luggage and when I ask them about transfers I was instructed to find my own, not we're really sorry or try this company but do it yourself. They have ruined my holiday already and it hasn’t even begun all because they are incompetent and unreliable if I wasn’t given this holiday as a birthday present I wouldn’t have bothered. I've already had… Read Full Review

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★★☆☆☆

“Bad review and we have not even been on the holiday yet”

Written on: 15/06/2014 by Holman373 (1 review written)

We found what seemed like a good deal for a two night Copenhagen stay. We deliberatly chose the cheaper option of Sept/Oct at £119 per person, which seemed great. No frills airline and basic hotel. No stipulation AT ALL that this rate does not apply to hardly any (maybe one?) date combination in the whole period. When I rang up to book I was told weekends were more expensive and we would have to pay a BIG supplement. When I then said ok let's do the Wednesday to Fri, she said it was £2 less!… Read Full Review

Lessonslearned's Comment

Written on: 15/09/2014

We have just had a very similar experience with Major Travel. They advertised a beautiful 4* luxury lakeside spa hotel on the shore of Lake Garda. It was through Wowcher so we bought it. The short story is that the hotel was full and Major Travel bullied and tricked us into accepting an alternative hotel which turned out to be an awful run down 3*? hotel, which they didn't even book us into. They booked us into a different even worse one which we only noticed when they sent the confirmation email. We refused it and asked for a refund which they refused. They just offered more poor quality hotels and added extra charges. We did not travel and are about to take legal action against them in our local Small Claims Court to recover the money we've paid (just under £400). I wish that all the people they have duped could get together somehow and report them as a group to Trading Standards and all their industry bodies.

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★☆☆☆☆

“dont bother!!!!!!!!!”

Written on: 23/05/2014 by andymcd196 (1 review written)

staff quote "live price " which means we are ripping you off!!! is that ok!!! i phoned up regarding a offer i had seen the consultant explained the offer to me it seem quite a good offer to start with but as my dates changed so did the price!!!!!!!! i carried on with the booking to be told i had the last 2 seats left on the flight i wanted he only offered 2 choices of BB then one more came up only when i didnt seem interested! he said what a great deal it was i assumed being a agent for 40… Read Full Review

Lessonslearned's Response to andymcd196's Review

Written on: 15/09/2014

I feel for you, we are having a terrible experience with Major Travel too. They duped us and in the end we did not travel. Instead we are taking legal action against them in our local Small Claims Court to recover the money which (in my opinion)they have extorted from us. Judging by this and other review sites we are not alone, and I wish we could all get together somehow and report them as a group to Trading Standards or their industry bodies etc.

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★★★★★

“What great customer service”

Written on: 15/01/2014 by CHELSEA0708 (1 review written)

I booked a family holiday to Orlando on their website,they were £700.00 cheaper than another leading travel agency. What i saw on their website was what i paid...got my invoice within a few minutes of making the booking. E-tkts and vouchers came within a few days The customer services Manager was so polite and knew what he was talking about,i would just like to say that it was an absolute delight booking with Major Travel and i will be recommending them to all my friends and family… Read Full Review

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★★★★★

“Holiday to Orlando”

Written on: 02/11/2013 by JoanneandNeililHarrison (1 review written)

Just back from an amazing holiday booked through the advisor at Major Travel. We booked a 4 bed villa in legacy park for our first week, we are 2 families with 2 children each. We then booked 2 separate apartments at sunset vista apartments in Treasure Island. st Pete's. Cannot recommend him enough, the villa in Orlando was fabulous, had everything and more that we anticipated. The second weeks apartments were just as impressive. We arranged car hire too through him and each family had a fab… Read Full Review

Lessonslearned's Response to JoanneandNeililHarrison's Review

Written on: 15/09/2014

I am honestly pleased that you had such a positive experience with Major Travel because so many reviewers on this and other sites have had truly terrible experiences. I am about to take legal action against them in my local Small Claims Court to recover the money that in my opinion they have extorted from me under false pretences. So I'm not sure that you should be telling people so authoritatively that they 'will not be disappointed' if they use Major Travel. Many, many of their customers have been bitterly disappointed to the point of having to report them to Trading Standards and industry bodies, and even to take legal action against them.

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