Dunelm Mill Curtains Reviews

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Latest Reviews

★★★★★

“Curtains and roman blinds.”

Written on: 28/09/2021 by Pogglewiggle (1 review written)

Curtain track, curtains and roman blinds were fitted today. Very pleased with service, fitters were excellent and very helpful also… Read Full Review

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★★★★★

“Beautiful curtains”

Written on: 12/09/2020 by 370Strong (1 review written)

I bought a pair of made-to measure curtains and a matching Roman blind. The fabric is Lucetta jewel which is a patterned design which requires careful matching so I was slightly concerned about this when I ordered them, particularly since they were to fit a wide bay window which meant there had to be a join in each curtain. When I received them I was absolutely delighted,the match was perfect and both the curtains and Roman blind were extremely well-made, in fact, absolutely perfect. This,along… Read Full Review

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★☆☆☆☆

“Terrible quality, terrible customer service”

Written on: 24/06/2018 by Steve30 (4 reviews written)

My custom made eyelet curtains have started to fall apart - the material is coming away from the eyelets because they were not fitted properly in the first place. I asked Dunelm Mill to fix this - they were simply totally uninterested - out of guarantee don't bother us was the message. IMHO this is an appalling company selling sub-standard products - avoid like the plague… Read Full Review

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★★★★★

“IT WASN'T PERFECT BUT THEY MADE IT SO!”

Written on: 11/11/2017

I had some Roman Blinds made, when they were fitted they were all 2 inches too short - by not allowing for the fitting mechanism at the top. The person I dealt with from the Northampton Store went above and beyond to rectify this problem - and the problem was resolved! WELL DONE to her- thank you - they look amazing. … Read Full Review

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★★☆☆☆

“Badly Made Pinch Pleat made to measure curtains”

Written on: 21/04/2017 by JulienO'Connell497 (1 review written)

I spent a long time choosing curtain material for my bedroom window and found a lovely dragon fly print in Dunelm, Croydon. I ordered pinch pleat curtains as we have them in our lounge and they look fabulous (made by Debenhams). They took just under 4 weeks which seemed rather a long time but I was prepared to wait. Collected them yesterday and really disappointed with the pinch pleat as they have used what looks like staples to hold the pleats together in black and also black stitching on the… Read Full Review

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★★☆☆☆

“Basic Roman Blind”

Written on: 13/02/2017 by Gillod475 (1 review written)

Dont bother reading the instructions - there aren't any. It comes with some swing brackets that don't seem to be anything to do with mounting it. I drilled some holes right through it so I could fix it to the batten with screws… Read Full Review

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★★☆☆☆

“Mismatched curtains”

Written on: 13/01/2017 by Marilla (4 reviews written)

I ordered made-to-measure curtains (for a french window and a normal window)in September (2016). The curtains took a month to be made up, which is not quick but just about acceptable. However when the curtains were put up they were different lengths, left and right, on each window. The curtains for the normal window are particularly bad - the difference is about one and a half inches! I left a message on the website; nothing happened (I left it over seventy-two hours, which was the time… Read Full Review

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Marilla's Response to Marilla's Review

Written on: 23/01/2017

23 January 2017 - I seem unable to edit my review further, so this is an update. The curtains for the smaller window have now been made good - by a member of staff who kindly took it on herself to do the job at her home! The store staff knew that, if they sent the curtains back to be sorted out, it would take another month or more. Exceptional service, but from the staff personally and not Dunelm.

As this whole thing involved two extra journeys, to and from Shrewsbury, I insisted that Dunelm provide some compensation. The manager did provide this in the form of a percentage off the original price of the order. However some recompense should have been offered without my insisting on this - and certainly Dunelm should have offered to make good rather than it being left to the goodwill and personal dedication of Dunelm staff.

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★★★★★

“At least one person is happy!”

Written on: 08/01/2017 by cqRichardson342 (1 review written)

We have always found staff at Dunhelm Oldbury, very miserable has though they didn't want to be there, but today we went in and was served by a young lady. What a change to see a smile makes!… Read Full Review

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★☆☆☆☆

“Disappointed”

Written on: 25/08/2016 by Rozy-7 (1 review written)

I order 2 roman blinds they cost double the price from Dunelm than from Blinds2go on the internet. I ordered them as I wanted them to match the curtains. They are cheap fittings, the blinds don't hang right and are see through. I feel totally ripped off. If you want a good quality blind for half the price go to the company above they are brilliant… Read Full Review

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★★★★★

“Ashford eyelet curtains ”

Written on: 25/08/2016 by Sanail420 (1 review written)

Ordered these beige velvet eyelet curtains for my lounge. I was delighted because as soon as they were up they gave the room an elegant look. I have two windows one being a large bay. So I needed two pairs. I am so chuffed with the result they hang beautifully. My walls are painted in Dulux Hessian and the colour match is perfect. I strongly recommend these curtains. You won't be disappointed. I can find fault with this item at all… Read Full Review

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★★☆☆☆

“made to measure curtains”

Written on: 21/05/2016 by 338Barton (1 review written)

I was disappointed in the finish of the made to measure curtains. The rufflette tape was not stitched down the edge and looked unsightly when cord was drawn up. This i corrected on my own machine. Also the lining which was supposed to be crease resistant was a mass of creases which needed steam ironing… Read Full Review

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★★★★★

“Roman blind ”

Written on: 18/03/2016 by Emilee10 (1 review written)

I received my roman blind on Tuesday and got to say it looks fabulous well pleased it finished my bathroom off Thank you… Read Full Review

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★★☆☆☆

“Very disappointed”

Written on: 16/02/2016

We were very upset with the linings in our curtains, they arevery thick and therefore the curtains do not drape nicely at all, The lady who came to measure up and take the order did not show me a sample, I said I wanted a good quality lining, which I assumed would be a good cotton, they are so thick, look awful. I paid over £1000 for them. I spoke to the home consultant and was told to let them hang for a few weeks and see how they were, not exactly the service I expected, but of course they… Read Full Review

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★★★★★

“Made to measure Roman blinds”

Written on: 02/02/2016 by 20Barnett (1 review written)

We ordered 3 matching blinds for our bay window, they took a few days longer than estimated, but worth waiting for, they are such good quality and really finish the room off. The whole process was fantastic from the assistants in the shop, then the estimator and finally the fitter. They are beautifully made, so we'll done Dunelm Plymouth… Read Full Review

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★☆☆☆☆

“Dunelm made to measure curtains and blinds ”

Written on: 23/11/2015 by Emmaleei96 (1 review written)

I ordered curtains, blinds and rail in August, 4- 6 weeks delivery, large curtains delivered and fitted on time, and they are very nice, but rail delivered 2 months later for blinds and incorrect, had to be re ordered and the bathroom blind pattern is wonky, paid in full for everything in Septemebr and still waiting for blinds and rail, 3 months on. Their bespoke service needs an overhaul. Disappointing… Read Full Review

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★☆☆☆☆

“Don't trust Dunelm with made to measure curtains”

Written on: 11/09/2015 by prince333 (1 review written)

Ordered two pairs of curtains (pinch pleat) to fit different size windows which are on same wall,so obviously must look the same.They came back with one pair approx. 5" between pleats the other about 3.5" so looked terrible. When I complained they insisted they were correctly made. When I told them they had used to much material in the small pair (as they had used the same amount of material for both pairs), they told me if they remade them they might not meet when drawn. I was speechless… Read Full Review

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★☆☆☆☆

“Blinds ”

Written on: 16/08/2015

From the measurements to the fitting it has taken 3 months and still incomplete. We chose wooden horizontal blinds. The manufacturer had measured the blinds wrong on 2 separate occasions, when I closed the blinds on certain windows they did not close properly, the string came apart in my hand so the blind fell apart, there were yellow stains on some slats. Although someone from the store came out to try and rectify the problem we are still finding fault. Im not that naive to believe that we… Read Full Review

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★☆☆☆☆

“You wouldn't get nor curtains nor Customer Service”

Written on: 01/06/2015 by Daughertyrd435 (1 review written)

I takes more than 8 months to get curtains. Money from account gone long time ago and goods still not delivered. I'm not getting anywhere with Customer Services, just pushed around. Likely going to small claims court for breach of contract and damages, sent them email a few days ago without response… Read Full Review

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★☆☆☆☆

“Roman blind nightmare”

Written on: 29/12/2014 by Whydoyounotacceptcriticalusernames (1 review written)

I had 2 made to measure Roman blinds made which were over £350. Whilst the blinds themselves are fine the same cannot be said for the fixings. They are the cheapest plastic product you Could possibly find. The blind is too large and heavy for the flimsy pully system and have snapped every time used no matter how carefully pulled. I have to climb on ladders every single day (I have arthritis and this is very painful!) have had to re string on numerous occasions and they have only been up around… Read Full Review

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Lycowdrey's Response to Whydoyounotacceptcriticalusernames's Review

Written on: 04/01/2015

I have just taken back 2 Roman blinds with exactly the same problem. The design is useless and there is not an alternative as it has to comply with child safety regulations. Whilst the staff were helpful, a solution was not given so I decided to buy curtains as an alternative. Now my husband is not happy as he has to fix curtain poles ! In future I will only use Roman Blinds on smaller windows.

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Mpessex's reply to Lycowdrey's Comment

Written on: 10/01/2017

I too am having exactly the same problems with the roman blinds they made for me. Terrible quality fixings that pull off every time they're used and the cords have now completely pulled out. I have written to Dunelm stating that they're not fit for intended purpose or of merchantable quality. They cost over £350!! I am prepared to take them to Trading Standards for a refund and it is very useful to find you have had similar experience

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★★★★★

“Couldn't be happier ”

Written on: 16/12/2014 by Lexielisa (1 review written)

Ordered two sets of made to measure curtains, given an estimated arrival date of 24th Dec, even with run up to xmas came 9 days early, quality fab, made to exact measurements, hang really well, look luxurious, I would definitely recommend Dunelm made to measure service to anyone. (wisbech Branch)… Read Full Review

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