Netflights Reviews - www.netflights.com

★★★★☆
3.8 / 5
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Latest Reviews

★☆☆☆☆

“No response after 2 months”

Written on: 17/07/2020 by scottp99 (2 reviews written)

Would definitely never use this company again. Worst customer service I've ever experienced. I can see our flight was moved from Glasgow to Orlando to Manchester to Orlando over a month ago but they have still never bothered to tell us this. It also looks like it's only a return flight. I only know this from logging into the Virgin portal. Still waiting to hear from them after 2 months but we have now raised a pay dispute with the bank… Read Full Review

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★☆☆☆☆

“PLANE Awful”

Written on: 03/07/2020 by Novak.N.Goode (12 reviews written)

For bookings, they have been without doubt, 5*. However, following the covid-19 issues, they have failed in every possible way. I have had two bookings cancelled by the airline, one early April and one early May. I filled in their forms for cancellation and amendment immediately. However nothing happened for weeks. I emailed them several times and got no replies. Then a request to call them from Kenya to effect the amendment. After waiting for £30 worth of airtime, I gave up and requested that… Read Full Review

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★☆☆☆☆

“Will never deal with again”

Written on: 15/11/2019 by NormaDesmond (1 review written)

I will never deal with again. I booked a ticket through them for my father to HK, but when it was confirmed, the title came up as MISS instead of MR. The name and all other details are correct. I contacted Netflights and the representative told me that there was no bug in their system but I AM 100% sure I picked MR as I triple check these things. They continue to insist that it must be user error on my end so I asked if they can just fix it for me. They said they can't and need to speak with… Read Full Review

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★☆☆☆☆

“Never use Netflights”

Written on: 07/01/2019 by 119Kincaid (1 review written)

The first rule of booking flights - NEVER USE THIRD PARTY INTERMEDIARY SUCH NETFLIGHTS. They sell you $5 cheaper ticket, but you will lose all consumer rights from the airline you purchased your ticket. In my case, I booked four return tickets for my family trip with a wrong date (a month later). It could be just my mistake, but I think it probably was a technical problem with a cookie/local storage - I was using Momondo, checking different options. Finally I was redirected to Netflights… Read Full Review

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★★★★★

“First class customer service”

Written on: 14/12/2018 by DanielMall (1 review written)

I had no problems booking a flight at an excellent rate but sadly I had to cancel my flight at the last moment due to my mother being terminally ill. I rang customer services and spoke to a person who was very professional and understanding. She gave me clear advice on what to do and what documents to send by way of a possible refund even going to the trouble of looking up some info and calling me back. Her service could not have been better and because of it I would have no hesitation… Read Full Review

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★☆☆☆☆

“BEWARE - BAD EXPERIENCE”

Written on: 30/11/2018 by bryanni (1 review written)

BEWARE- Booked a late deal with Netflights for our chosen hotel and location in Universal Orlando, Netflights took our payment then contacted us nine hours later to say they couldn't provide the hotel we had booked and offered us a lesser quality accommodation ( at the same price paid ) well away from Universal , with only other option being a refund processing exercise that might take days . They would not consider honouring the holiday accommodation we booked even though it was still… Read Full Review

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★★★★★

“Good customer service”

Written on: 22/04/2018 by Clarke182 (1 review written)

The airline changed my flight times to something that was copmletely unacceptable, but Netflights sorted this out very quickly and got me tickets on another airline at no extra cost which were better than the originals. So highly recommended… Read Full Review

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★☆☆☆☆

“Absolutely terrible in every way”

Written on: 10/04/2018

I booked a return flight to Auckland, the tickets came through on email and everything seemed fine. I later went to change my flight for an earlier date only to find out I couldn't log onto the airline website. I called them to ask why and they said that it was because Netflights had booked flights for me with an invalid change over time, too short to be able to catch the flight so the airline would not let me use these flights. On the email from Netflights they actually stated that once paid… Read Full Review

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★☆☆☆☆

“Was allowed to book a flight that didnt exist!”

Written on: 08/09/2017 by rorydearden14 (1 review written)

Was allowed to book a flight that didnt exist, and still my money was taken. So now after 2 phone calls i will have to wait 10 days for my money, which delays my booking of flights and increases my costs. Very disappointing. Wouldnt recommend… Read Full Review

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★☆☆☆☆

“Netflights way to charge extra ”

Written on: 04/03/2017

Netflights way to get more money from customers As the result of a very sad family bereavement myself, my father and my brother booked flights to Thailand to travel the following day. When my brother was booking the flights over the telephone he asked if we could book open flights as we did not know when we would be able to travel back, we were unaware at that point of funeral arrangements etc. This was fully explained over the phone, but we were told you can no longer buy an "open ticket"… Read Full Review

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★★★★★

“No complaints at all”

Written on: 24/10/2016 by jeAyers225 (1 review written)

Having seen some negative reviews, I was a little nervous about using Netflights, but nontheless was attracted by an excellent price, so took a chance. I received great service from my initial contact with Customer services on the telephone to check availability (I did not believe the price quoted on momondo!!). The online booking system was easy and from start of input to receipt of the etickets took no more than 45 minutes. All was present and correct on the airline's web site too. Will… Read Full Review

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★☆☆☆☆

“They have not booked the correct ticket. cheated me”

Written on: 02/09/2016 by Whittakerxk299 (1 review written)

I have booked a ticket. they didn't book properly. Airlines didn't allow me to board the flight. I have lost worth of GBP500 and ended up paying the new flight ticket worth of GBP1200. They are not aware of basic guidelines. Taken my money and cheated me. Waste of money. We have been struggling to earn money, people are looting like this. This is not fare. Very poor response. Please be aware and never get into this. I am initiating the legal action against to this… Read Full Review

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★★★★★

“flights to philadelphia ”

Written on: 22/08/2016 by Carmeloq169 (1 review written)

my wife and I are flying to philly in september. Ilooked for flights at comparison sites and netflights were the cheapest.I booked with them and the whole process was very easy and straightforward.I had 1 query so emailed them and the reply was prompt and answered the question.The flights are with delta which are the cheapest direct flights.Even for an oldie it was simple.A the documents were emailed to me when they said they would be… Read Full Review

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★☆☆☆☆

“Disgusting Service”

Written on: 14/06/2016 by Hayley92 (1 review written)

This company has been an absolute nightmare to deal with, they are quick enough to take your money but not to give it back when you are entitled to it. I'd booked flights to Thailand in January. In February, I found out I was pregnant (unplanned), and due to medical advice from my midwife I was told to cancel the holiday due to the Zika Virus. We rang net flights soon after finding this out, to be told the Zika Virus was not in Thailand (even though it is on the government website, my… Read Full Review

Etrade's Response to Hayley92's Review

Written on: 13/08/2016

I had very bad experience with netflights. No customer service, No professionalism. Modern Robbers. They get you stuck in their trap to get more money from you. Had horrible time of tension and uncertainty with lot of emails and calls (with long waiting times) to them. If you are lucky to speak customer service representative, they will just apologize and make false promise that concern person will get in touch which will never happen. Took money for booking and didn't send email with booking details. After 4 days of follow ups, One person called asking for more money as that fare was no longer available. I missed better deals while they got stuck me by taking money. I would highly recommend to avoid them whatever temptation you get of low fares.

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Etrade's Response to Hayley92's Review

Written on: 13/08/2016

I had very bad experience with netflights. No customer service, No professionalism. Modern Robbers. They get you stuck in their trap to get more money from you. Had horrible time of tension and uncertainty with lot of emails and calls (with long waiting times) to them. If you are lucky to speak customer service representative, they will just apologize and make false promise that concern person will get in touch which will never happen. Took money for booking and didn't send email with booking details. After 4 days of follow ups, One person called asking for more money as that fare was no longer available. I missed better deals while they got stuck me by taking money. I would highly recommend to avoid them whatever temptation you get of low fares.

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★★☆☆☆

“VERY DISAPPOINTING”

Written on: 04/01/2016 by Teagan153 (1 review written)

I TRIED TO PAY FOR MY FLIGHT AND MY SONS WITH A CREDIT CARD EVEN THOUGH THEY ADDED 2% BUT THREE ATTEMPTS IT DID NOT WORK.VERY ANNOYED AS I COLLECT AIR MILES! HAVE USED LOTS OF TIMES BEFORE BUT WILL NOT AGAIN… Read Full Review

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★★★★★

“Good value”

Written on: 25/10/2015 by Yadieln499 (1 review written)

I have booked flights with Netflights on several occasions and always found value for money. When I did have a query the telephone staff were very helpful and talked me through the problem… Read Full Review

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★★★★★

“Grumpy old man”

Written on: 25/10/2015

Satisfactory, which is rare for a G.O.M. !… Read Full Review

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★★★★★

“Easy to book”

Written on: 24/10/2015

The website is very clear and easy to use. Have booked through Netflights many times and have never had any problems. I would defiantly recommend Netflights for finding best prices… Read Full Review

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★★★★★

“great value fares”

Written on: 23/10/2015 by rodders47 (1 review written)

i was looking for return flights from Manchester to Philadelphia for june/july 2016, and went on several comparison sites, but none could compare with netflights variety of options and value, so look no further if you want great value options and fares… Read Full Review

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★★★★★

“Orlando car hire”

Written on: 23/09/2015 by Junez472 (1 review written)

Have used netflights for car hire several times (Alamo) and always been more than satisfied. The required documentation and detailed instructions arrives promptly and the prices are always keen. In the unlikely event of a problem there is a UK landline phone available, ond on the one occasion in the past when I needed to call the back-up service was excellent… Read Full Review

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