Malta International Airport Reviews

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Latest Reviews

“Disorganised chaos on departure ”

★★☆☆☆

written by Normski72 on 31/10/2023

After having spent five wonderful days in Valletta and enjoyed great food and hospitality our trip was marred by a very poor experience on departure. The Easy Jet check in was a mess. We started in line 1 out of 2 with maybe 20 people in front of us. But it seems we chose by far the slowest queue. Queue 2 heckled in at leat four people whereas 1 managed 1 person. A number of people arrived well after us and then two more desks opened up. Those people still managed to check in before us. Took at least an hour for us to check in. Absurd. I politely complained to the girl and asked why her queue was considerably slower that all the others and she told me to complain to Easy Jet. To top it all I queued for at least 20 mins at passport control and when I did get to the desk the police checker told me I was in the EU queue and would have to go to the back of the All Passport queue. He was quite right but it was infuriating. Grrr!!

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“difficult customers dealt with expertly”

★★★★★

written by disappointedqwe on 05/09/2015

Waiting in a queue to checkin a very large family in front of us were taking ages. It became clear that they had to much baggage and were arguing with the staff and did not want to pay the surcharge. The staff were wonderful and patient. Eventually when we arrived our baggage was too heavy (daughter had bought half of Malta back with her) but they managed to add our baggage together and not charge us. They could not have done enough for us. Unlike the stroppy bag at Stanstead who was soooo rude to the lady in front of us who had a non EU passport and was very unprofessional.

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“Booking on the SwanSea website was easy and efficient,...”

★★★★★

written by johnsmalta on 17/03/2010

Booking on the SwanSea website was easy and efficient, and there was a good selection of cars.
We were met at the airport by a smartly dressed representative, who gave a few pointers about driving in Malta, then gave us details of how to get to our hotel.
All in all a very good experience, and we will certainly use SwanSea again next year.

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