Ekornes Stressless Recliner Reviews

Ekornes Ltd, 22-24 Ely Place, London, EC1N 6TE
+442074620440
★★☆☆☆
2.1 / 5
23% of users recommend this
  • Value For Money

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Ekornes Stressless Recliner

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Latest Reviews

★☆☆☆☆

“Never spent a dollar on stressless”

Written on: 09/12/2017 by Arieanthonie (1 review written)

We have had a stressless jazz recliner . After five years of collecting dust we had it take away bij second hand store. Most expensive dust collectioner ever bought. Terrible angle between Seat and back . Never had chair causing so much low and high back pain as this one. Low back pain starts After ten minutes sitting, high back pain ten minutes later. Worthless product… Read Full Review

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★☆☆☆☆

“Bad Company”

Written on: 05/12/2017 by Jholloway1957 (1 review written)

I purchased a EKORNES Stressless chair from Collier's Furniture Expo on May 15,2017 and after one attempt to repair the head rest from falling down and one replacement chair the head rest on the replacement chair falls down just like the first chair did. Now the sales person that sold me the chair stated that the store manager will not assist in correcting the problem and that I would have to bring the chair to them instead of them coming back to our home. He also stated that they lost $45.00… Read Full Review

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★☆☆☆☆

“Stressless chairs are terrible quality and design”

Written on: 25/10/2017 by Stress2017 (1 review written)

The leather loses the colour and quality after a period of only two years. Given that we travel a lot in our retirement we do not use these chairs every day! Also, the padding or foam interior loses its thickness and the overal quality of the stressless chair becomes FLAT and unsightly. Not good performance and the manufacturer, shop and insurance extended warranty does not cover this????. Why pay extra insurance cover when they deny responsibility. Would definitely not recommend this… Read Full Review

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★☆☆☆☆

“Metro stressless recliner ”

Written on: 10/08/2017 by 329Vaughan (1 review written)

Extremely disappointed, leather creased after short time and folded over on seats of chairs.followed all procedure to try and rectify, no out come, Starting claim on credit card , section 75.. Do not waste your money on stressless . Poor quality, we even upgraded leather. … Read Full Review

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★★★★☆

“Seat cushion not available ”

Written on: 10/08/2017 by LuisYoung209 (1 review written)

We have 2 of the Kensington chairs and a matching Sofa that we have had for 16 years and love them. I joke that my wife can not sit in her chair for more then 15 minutes before she falls asleep. A couple of weeks ago the seat cushion in my chair broke, ( it is a molded piece of foam ) Called Ekornes and they sent me to a local distributor and I gave them a copy of the original receipt from our purchase, then waited. Now I am being told that they don't produce that style any more ??? I was… Read Full Review

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★☆☆☆☆

“Leather smells very bad.”

Written on: 30/07/2017 by Djs60 (1 review written)

Received my stress less chair 26/07/17,the chair is comfortable BUT the smell the leather gives off is very unpleasant and it is giving me headaches,I am typing this with my windows open and the smell is not good. I have had a leather sofa and two armchairs before and yes they did smell of leather this does not. As I bought this in a large store the smell was not noticeable, and the salesman made no mention of it smelling different to other leather items or it being so strong, I suppose he just… Read Full Review

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★☆☆☆☆

“Permanent Indentation mark in one week”

Written on: 30/05/2017 by giBeasley203 (1 review written)

I have been weighting up for sometimes whether to buy the Stressless or other brands, I ended up buying the Stressless Peace Medium recliner due to it's known comfort,quality and workmanship even being pricier than other brands. I selected the Cori leather (same cost as Paloma at the time) on the advice at the store that this leather will hold it's shape better over times, I was also reassured by seeing the same model displayed chair covered in Cori and looked perfect without one single… Read Full Review

Thegerihatrick's Comment

Written on: 17/10/2017

Same experience. Bought a Consul recliner in Paloma leather and two weeks in, the seat looks about 5 years old and back and arms going same way. I sent pix to Ekornes but they just told me to go back to supplier. Really disappointed as I had to wait 13 weeks YES 13 weeks for this chair as Ekornes apparently 'Shut down for holidays' during all of August. And now I've got it, it looks as though we've had it for years. What a waste of £1300.

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★☆☆☆☆

“What a load of rubbish”

Written on: 29/05/2017 by 107Griffin-Alt (1 review written)

Stressless, where did that name come from? We bought our two chairs probably some years ago. They are uncomfortable but the most irritating part of the unit is the swivel. We had an engineer out to inspect these chairs and were told that the swivel action of the chairs was being impeded by the fact that they were sat on carpet, well I should think probably 60% of the homes in UK have carpet. We now have the chairs sat on tiles, I have cleaned the runners doused them with silicon oil and well… Read Full Review

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★★★★★

“Love my Stressless”

Written on: 11/03/2017 by Caitlinmir (1 review written)

I recently bought a medium Consul Stressless recliner. Have wanted one for ages to go in my bedroom. Cost £1000, but was worth it. Would have preferred not to have had to it together myself, but eventually after about half an hour it was all up and ready. Is exceptionally comfortable. I suffer with back pain and love that it supports my lower back in whatever position I wanted. Love that it reclines all the way back. Had brought a much cheaper chair which only went back a tiny way… Read Full Review

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★☆☆☆☆

“Value for money”

Written on: 27/11/2016 by Robertcorcoran (1 review written)

I am very disappointed in your chair. This is the second Ekornes that we've had, the finish of this one isn't a patch on our other chair which lasted for over twenty years, this on is barely two months old and the arm rests are showing signs of compression, the stitching is also not the best. Would I buy an other, no way. For the record it's not comfortable, it's rubbish, and I'm sorry I bought the thing as it's money wasted… Read Full Review

By Stresslessuk

Written on: 12/12/2016

Hello, we are very sorry to hear about your difficulties with your new chair. Please do get in touch with us directly at the details listed on our page so that we can look into this for you.

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★☆☆☆☆

“Worst Investment Ever!”

Written on: 25/10/2016 by ksilv (1 review written)

Our sofa was delivered in January. It is beautiful. We HATE it! It is the most uncomfortable seating I've ever had & I regret the purchase! The back is high & the headrest is positioned in such a way that our head tilts forward which really causes neck pain! Also, it is supposed to recline but when you sit back it slowly pushes you forward until you are sitting completely straight again. We paid a significant amount of money (more than $6,000!) and NEVER sit in it! I can't return it so we… Read Full Review

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★☆☆☆☆

“Sure fooled me”

Written on: 20/05/2016 by jrnfla (1 review written)

This is a very expensive chair and even more expensive than the Perfect Chair recliners that are excellent chairs for people with back pain and issues. My old Perfect Chair recliner was worn out after many years of use and, after extensive research, I foolishly decided to buy a stressless recliner. I bought one of the large stressless recliners in March 2016. It is a very nice looking chair and seemed comfortable when I sat in it in the store. However, after delivery and sitting in the chair… Read Full Review

By Stresslessuk

Written on: 07/06/2016

Hello, we are very sorry to hear you are having trouble with your chair. You’re right that our Stressless® glide system does not lock in place: it reads your body’s weight and shape to adjust for a natural, adaptive recline. Please do get in touch with our customer service team – you can find our contact details at the top of the page.
Best regards,
Ekornes UK

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Bajm's Response to jrnfla's Review

Written on: 14/11/2016

A rarity in that Ekornes have actually responded. Now that we have your attetnion perhaps you could comment on my point re the seat cushions failing prematurely.

Regards
BAJM

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★★☆☆☆

“Seat cushions fail prematurely ”

Written on: 24/03/2016 by BAJM (1 review written)

I bought a sofa and reclining chair believing the Ekornes sales pitch that their furniture is an investment and are built to last. 6 years and the seats are very uncomfortable and totally lack support due to the cushions collapsing. Ekornes response to my complaints are that this is normal wear and tear. Very disappointing and I would advise you don't buy given the premium price that Ekornes takes for their furniture… Read Full Review

Ccrout's Response to BAJM's Review

Written on: 19/07/2016

Absolutely agree ,we bought 2 recliners they are the most uncomfortable chairs .

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Rollie10's Response to BAJM's Review

Written on: 25/02/2017

Hi, you are lucky you got six years out of your chair cushion. We bought a Stressless Spirit chair from a local, very reputable furniture store, in November 2015. Within a few months the cushion was beginning to sag, we complained, someone from an upholstery company came to inspect the chair, took photos said he would report to B&S no response. October 2016 complained again as leather,in our opinion, beginning to deteriorate, end of November a B&S technician came, took photos said he would report back to the service department. End of January 2017 technician came to fit new padding to seat problem was not all of the new stuff had been sent. Now 25th February, still waiting, despite numerous calls to B&S. We have however discovered that exactly the same foam, or what ever Ekornes use, will be fitted so exactly the same thing will probably happen again. The service from retailer & manufacturer has been appalling, the chair is not worth the almost £1600 we paid for it. Keep away from Stressless recliner chairs.

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Vivjtay's Response to BAJM's Review

Written on: 12/11/2016

Me too, having to sit on this chair for more than a few minutes is like some awful penance. My City chair is not even the seat height it is supposed to be currently suing retailer which has been the most horrendous experience with a litany of lies and deceit. Seat cushion hard flat and totally unforgiving. I have worked out why the terrible backache too, besides the awful "cushions" have a look at the height of the armrest just above buttocks height on the cushion. I recall when I was using the chair leaning sidewards to rest my arms, now how good is that for your spine, no wonder so many complaints!

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★☆☆☆☆

“Could not find the sweet spot on this chair”

Written on: 02/03/2016 by MplsMike (1 review written)

Purchased a Stressless Governor model. Decent price. All the hype, advertising. All the reputation. Looks great. Nice leather. Felt ok in the store. First night I'm lying on it, after 15-20 minutes started feeling uncomfortable. Mov'in around. Back is starting to ache. Figure it just might be new chair/muscle memory thing from my old chair. Second night, same thing. Uncomfortable, back is hurting. Third night, same thing. Now feeling some uncomfortableness in my arms. Could not find a… Read Full Review

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★☆☆☆☆

“Stressless High Back Cheap low spec, very high price,...”

Written on: 17/01/2016 by Vivjtay (1 review written)

As I am quite disabled and need to sit with my feet and legs elevated I thought I would treat myself to a luxury Stressless City Chair and Legrest. I ordered the high seat 47 cm model which is the correct height for my long legs. The foam/wadding in the seats is thin and hard and when sitting on it for more than ten minutes makes me really ache. The more you sit on the chair the thinner and harder it gets until after a few months it feels like you are just sitting on the metal frame really… Read Full Review

Vivjtay's Response to Vivjtay's Review

Written on: 10/08/2016

Update: I have noticed an error in this review, it should read It is 43 at the front (not 46).

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Hopewells's Response to Vivjtay's Review

Written on: 16/02/2017

It is always disappointing when a retailer cannot satisfy a customer's expectations. Sadly sometimes it is just not possible. Despite our best efforts of compromise and an independent expert report confirming this item was indeed as described and free from any fault or defects; a county court claim was made by this customer. An independent expert was appointed by the Furniture Ombudsman and subsequently the Court dismissed the claim awarding Hopewells costs. Hopewells Limited are a family company trading since 1885 and we do everything we can to ensure customer satisfaction. Hopewells Limited have been retailing Stressless furniture for around 40 years and continue to have many very satisfied repeat customers of this quality Norwegian brand.

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★★★★★

“Great Chairs: recommended to friends”

Written on: 13/10/2015 by Mariyaho274 (1 review written)

I purchased 2 windsor single seat sofas in cream leather from my wonderful local dealer in Norwich for our TV room. They are supremely comfortable, excellent quality and now the favourite seat in the house. They look really great too. My friends told me they were so comfy. I would happily recommend them to anyone… Read Full Review

Vivjtay's Comment

Written on: 12/11/2016

single seat sofa?? Still at least unlike the rest of us, you are happy, apparently

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★★★☆☆

“City chair chrome legs”

Written on: 03/10/2015 by chorleywood (1 review written)

I bought a city chair last October which has been successful until recently when it has developed a blister on the chrome foot. I asked for it to be inspected and found that my dealer sent the delivery people to look at it. I had already sent photos of the fault and expected the manufacturer to react. I then received a mail from my supplier asking for £93.60 before an inspection by a company called Fira. I was assured that Ekornes would refund and replace the part if the inspection found in my… Read Full Review

Vivjtay's Response to chorleywood's Review

Written on: 21/03/2016

I complained about a City Chair and was asked to send photos and then told they need to get an "independent report" carried out by FIRA BUT if it turned out there was no fault with the chair I would have to foot the cost. I have not been billed the £93 but have sued the furniture shop for return of my money as they refused to do anything at all about my chair.
From reading other reviews it is apparent that this same firm are used by all furniture shops who supply Stressless Furniture in an attempt to obstruct any legitimate complaint you may have the audacity to make about the produce and often, not satisfied with that, want you to pay the £93 for what is very much their ~"expert". I complained the seat was too low, this expert, do you know what he did? Held the tape off the floor to make it higher then took pics on his mobile phone only showing top of seat/reading. I kid you not! But as I pointed out to him he was holding measure off the floor he had to take them again, in his report he shows the pictures with higher measurements, but quotes the lower ones. I reckon the judge may be somewhat amused by his level of expertise when it gets to court....

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Vivjtay's Response to chorleywood's Review

Written on: 21/03/2016

I complained about a City Chair and was asked to send photos and then told they need to get an "independent report" carried out by FIRA BUT if it turned out there was no fault with the chair I would have to foot the cost. I have not been billed the £93 but have sued the furniture shop for return of my money as they refused to do anything at all about my chair.
From reading other reviews it is apparent that this same firm are used by all furniture shops who supply Stressless Furniture in an attempt to obstruct any legitimate complaint you may have the audacity to make about the produce and often, not satisfied with that, want you to pay the £93 for what is very much their ~"expert". I complained the seat was too low, this expert, do you know what he did? Held the tape off the floor to make it higher then took pics on his mobile phone only showing top of seat/reading. I kid you not! But as I pointed out to him he was holding measure off the floor he had to take them again, in his report he shows the pictures with higher measurements, but quotes the lower ones. I reckon the judge may be somewhat amused by his level of expertise when it gets to court....

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★☆☆☆☆

“leather pealling and cracking”

Written on: 13/09/2015 by FinleyRobb (1 review written)

I would not recommend buying stressless furniture. We found that in a matter of months the leather was showing signs of ware. Made a complaint to the retailer rep. from Stressless turned up, and told us that marks on the leather was due to what we used on our hair. I explained that other then shampoo we did not use any other products on our hair. During the course of time the leather has cracked and pealed the furniture looks a complete mess!. We have other leather chairs and the leather is… Read Full Review

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★☆☆☆☆

“vegas recliners definitely not "stressless"!”

Written on: 02/04/2015 by Galloway412 (1 review written)

Bought two VEGAS recliners a few years ago as well as 4 seater sofa and 2 footstools. Cost thousands! Right from the word go they were uncomfortable. Contacted the store we bought them from and they said there was nothing wrong with them. Over the years they have got more and more uncomfortable so much so that we'll have to replace the chairs before we are both crippled. As far as we are concerned the worst purchase we have ever made and totally not to be recommended to anyone who values their… Read Full Review

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★☆☆☆☆

“Ekornes Windsor reclining settee not fit for purpose”

Written on: 23/03/2015 by kingimuk (1 review written)

We purchased a Stressless Windsor reclining three seater settee in March 2010 along with a single matching chair. For the most part we were pleased with the purchase of these 'premium' items. After three years we noticed one of the settee positions no longer had any support in the seat or lower back area. This was easy to spot as the other two seats received much less use and were visibly higher than the one used most. Now we are not couch potato's and the furniture has not had heavy use… Read Full Review

Giraffe123456789's Response to kingimuk's Review

Written on: 12/10/2015

I could not agree more; we have a similar situation with an Ekornes Windsor High Back Sofa which is only 9 months old. Ekornes Stressless range is rubbish quality for an extortionate price.

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