Equiniti Reviews

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Latest Reviews

★☆☆☆☆

“Avoid them at all costs”

Written on: 31/07/2019 by Cochran38 (1 review written)

Set up an account years ago for my company share save scheme and confirmed my bank details at the time; After selling some shares I requested a bacs transfer but was told that I had not confirmed my banking details and that payment would be by cheque; which eventually arrived; set up my banking details again in readiness for my next trade. Next time I sold shares the same thing with the banking details, cheque eventually arrived. Reconfirmed details. Same thing every time I sold shares. Just sold… Read Full Review

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★☆☆☆☆

“Total incompetence”

Written on: 20/05/2018 by Audrey230 (1 review written)

I am administrator for some share holdings. I have been trying to get back dividends etc since the beginning of January. The the amount of administration costs for every cheque issued is exorbitant. It takes a month or more to reply to anything. I cannot understand why they are not investigated. I have never dealt with such incompetence… Read Full Review

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Drumchapel's Comment

Written on: 25/09/2018

Similar experience. They have failed to pay me interim dividends. This is the third time-to the best of my knowledge. Write. Do not bother to phone as you are on hold. Then you might get through to someone who gives you the corporate line. ie the run around. Dreadful. Eventually got a letter noting they are dealing with my complaint

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★☆☆☆☆

“They sold my shares without my knowing”

Written on: 09/01/2018

I logged in my account to see the only share Imagination Tech got sold in December. I was shocked, but seeing the money, I just transferred it to my bank before it disappeared. How can this Equiniti be allowed to run FINANCIAL SERVICES? I had kept the share as I knew there would be a rise at the end of this month, but no, someone sold them for me. I discovered in on a weekend and couldn't even phone anybody. DON'T EVER TRUST THESE PEOPLE WITH YOUR MONEY! You have been warned. They were supposed… Read Full Review

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★☆☆☆☆

“If you're an Executor you are in for trouble with Equinity”

Written on: 10/12/2017

A simple change of ownership of three shareholding resulted in a nightmare of incompetence. Wrong forms sent by the Bereavement Dept,; forms not sent; share certificates sent in the Executor's name instead of the widow's; extremely high charges to transfer (over £95 per shareholding) - hours holding on the phone for them to pick-up. And all this was carried out by a dedicated Bereavement Dept. The specially created Complaints Dept was no better. The warning to everyone is that Equinity… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“so slow”

Written on: 20/10/2017

I have waited 20 mins plus on 2 occasions for the shares to load and so have not been able to sell when I wanted twice… Read Full Review

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★☆☆☆☆

“Terrible service, but Equiniti don't care!”

Written on: 29/09/2017 by dommiz (2 reviews written)

It should be a simple process to deal with the estate of a deceased relative when they own less than £1,000 worth of shares in Lloyds Bank. But Equiniti manage to make this process painful and expensive. Their dealing charges are outrageous, and their website simply doesn't work. When trying to sell shares (after many weeks wasted to set up a 'Shareview' account), the form is quite detailed, and if you take too long to fill in and double-check important details such as bank account number… Read Full Review

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Was this review helpful? 8 0
★☆☆☆☆

“Totally incompetent”

Written on: 01/06/2017 by waYork355 (1 review written)

If you want a professional service steer clear! I have been trying for months to cash in my late fathers shares and they have lost paperwork, sent the incorrect paperwork and sent forms back asking for others that are in fact identical! Useless load of job worths! If you lose the certificates they want an indeminity form signed and cheque written for replacement certificates even when they know the client has died. Do they think the deceased will sue them when the forms are completed by the… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Dreadful service.”

Written on: 06/12/2016 by xrBaird483 (1 review written)

I have holdings with Equiniti that were from a now deceased holding held in my fathers name. I have been trying to access these holdings for a long time now. I have sent in letters of authority in order to gather information on the holdings along with the share certificates. After sending in the letter of authroity i had to chase them as i hadnt heard anything back from them. I was told that i was now the holder and that they had sent me confirmation to the my address along with the share… Read Full Review

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★☆☆☆☆

“Incompetent, jobsworths”

Written on: 14/11/2016 by Braedend91 (1 review written)

Avoid at all costs. Equiniti seek to make substantial profits out of the transfer of small shareholdings following the death of the shareholder… Read Full Review

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★☆☆☆☆

“Avoid at all costs - A zero rating if the option existed”

Written on: 08/11/2016 by SAChesterfield (1 review written)

My father died and left 4 holdings with Equiniti, not large amounts and as his estate was not subject to probate, Equiniti charged £148.50 to transfer the holdings into the name of the executor under a small estate classification. In addition to this we were advised there were other mandatory costs associated with selling the shares set at a minimum of £60 or 1.5% of each holding, further investigations revealed this to be untrue as you can at least circumvent this by dealing online (after… Read Full Review

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★☆☆☆☆

“Bad company”

Written on: 29/09/2016 by Dwarfy1 (1 review written)

I had a number of long standing complaints with this company, still not resolve but you can get no where as even FCA will do nothing about them, they have replied to my complaints without answering them pretending to be someone else and the board of directors don't even respond to my letters as I including them in most of my letters so they had copies, FCA doesn't see a problem with them not answer my complaints and each complaint raised more complaints as the replies really come from their… Read Full Review

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★☆☆☆☆

“Avoid!”

Written on: 05/08/2016 by Finch491 (1 review written)

Appalling, no other word for it. Pot luck with customer services that you will get someone who knows what they are doing or cares. Processes bound up in paper - a paper form for everything and little online. Rubbish electronic trading, shocking complaints procedure. Am at the point of referring an issue to the FOS 'coz all you get are error filled responses or holding letters when you try to raise a complaint. USE THIS COMPANY AT YOU PERIL!… Read Full Review

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★☆☆☆☆

“shocking, makes trading a nightmare”

Written on: 22/07/2016 by Rymlia (1 review written)

thankfully I'll never have to use them again. My company uses Equiniti Shareview for their employee share scheme and they are so antiquated. Selling shares takes you to another screen where you have to enter more personal information (despite being in your user account) and then you have to provide bank details and then you can trade. Any pricing moves well good luck! Hargreaves and Lloyds online are far better… Read Full Review

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★☆☆☆☆

“Ripped off, costs were double those quoted on the...”

Written on: 30/01/2016 by Lesmerritt (1 review written)

Equiniti gave me a quote of £40 over the telephone to pay me my dividends fron Friends Provident. I arranged a change of address with no problems. We agreed my money would be paid directly into my bank acount. But...... A) They did not pay the money into my account instead they sent three seperate cheques. no mention of this or why. B) The charges which were dedecuted by them were £82.20. No explaination. DO NOT USE EQUINITI. I am going to complain to the Financial Ombudsman Service and… Read Full Review

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★☆☆☆☆

“I recently had notification from a branch of this...”

Written on: 23/12/2015 by CooperMedeiros445 (1 review written)

I recently had notification from a branch of this company that I had dividends owing to me. Not a lot of money, but that for 12.5% of the total (approx6.00) they wd process it for me. Well I decided to try to go straight to lloyds to get the full amount, and they charged my over 40% in what they called an administration fee which wasn't mentioned by anyone along the long! tedious line of enquiry? stinks… Read Full Review

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★☆☆☆☆

“Chaos and Confusion”

Written on: 18/11/2015 by Lillianag439 (1 review written)

Not only was the site impenetrable, although I had received dividends into my registered bank account from Equiniti, they said my Bank account was not verified… Read Full Review

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★☆☆☆☆

“Very bad customer relations and response to complaints”

Written on: 08/11/2015 by RogerMunoz (1 review written)

I tried to protect much of my ISA shares portfolio last February with stop losses. I did not feel I fully understood the set up on their trading site so I range for advice. The first person I spoke to clearly got it wrong so I rang back and was given further advice which I acted upon. This also proved to be incorrect when a large proportion of my portfolio got sold in opening trading the next morning. I complained and have kept complaining and have received about 6 promises that they would… Read Full Review

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★☆☆☆☆

“Utterly useless”

Written on: 03/11/2015 by MirandaMcCain233 (1 review written)

excessive commission on deals , premium rate helpline charges which doesn't offer any help anyway. Trying to trade with them is a nightmare . Would recommend using Hargreaves Lansdown instead , they are cheap and thoroughly on the ball. Do not use Equiniti if you can at all avoid… Read Full Review

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★☆☆☆☆

“Lost the will to live.....”

Written on: 28/10/2015 by guyguy192 (1 review written)

Have spent ALL DAY trying to contact this ludicrously shambolic organisation both online and by phone in order to trade with NO SUCCESS WHATSOEVER. Who are they, and what is their purpose in life?… Read Full Review

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★☆☆☆☆

“just so bad”

Written on: 06/10/2015 by Mirandagr493 (1 review written)

been with this company from when it was comdirect and stuck with them through transfer to selftrade and their various owners and again transferred to Equiniti - how I wish I hadn't. Applaing web site layout, very unreliable in loading data, excessively fussy layout, extra steps at every stage... And transfers seem to be impossible - did the paperwork to move my kids CTF's to a Junior ISA provider in June and just cant get a response. Stay away!… Read Full Review

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