Travelpack Reviews - www.travelpack.com

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Latest Reviews

★☆☆☆☆

“Do not book with them!!”

Written on: 08/04/2022 by Xylit (1 review written)

It was such a disgrace and very irresponsible travel agency that they are running. All they wanted is to take money from time to time. I have never experienced such a money taker travel agency. I had booked this from last year and they got plenty of time to rectify the incorrect details of my journey. I arrived at heathrow airport and my itinerary was not in the screen. I was wondering if I was early so I waited for another 30 minutes. Still it was not in the screen. I decided to ask the crew… Read Full Review

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★☆☆☆☆

“Report them to Trading standards & Citizens advice bureau ”

Written on: 30/09/2021 by Rajq (1 review written)

Report them to the Trading standards and Citizens advice bureau It took them 2 years to give me my refund! The assistants on the phone can barely speak any English, they just keep you on hold and then just hang up just because they don't want to give the refund I then reported them to the trading standards and citizens advice bureau and only then they processed my refund Don't ever book anything with this company… Read Full Review

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★☆☆☆☆

“Worst around”

Written on: 06/02/2021 by EBogan (1 review written)

They had my refund sent to them by Ethiad on 16th July (which I consider to be good) But on 24 th August they said that they still had not had it. It took many e-mails and 1 mall claims suit to get most of my money in Feb this year I would strongly advise people not to use this company… Read Full Review

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★☆☆☆☆

“ where my refund”

Written on: 21/11/2020 by LailaLawson23 (1 review written)

Booking U77187 where my refund stay away… Read Full Review

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★☆☆☆☆

“I do not recommend travel pack.”

Written on: 08/10/2020 by Jinsoojang (1 review written)

I can not recommend this agency. I was told to be refunded in 10 weeks but now It’s been 16 weeks. I know the airline have refunded my money already because my friend have booked a same flight through other agency and he got refund a month ago. I am very angry. They don’t keep their words and never call me back why it happened. I feel like totally ignored and neglected. I am sick of making calls every week and ask my money back. We all know that covin 19 situation has been bad in travel… Read Full Review

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★☆☆☆☆

“Appalling customer service. ”

Written on: 03/09/2020 by SJSteel (1 review written)

Do not be drawn into booking with this company they cannot be trusted. We had our Qatar business class flights to Cape Town, booked through Travelpack, cancelled on May 15th then the fun began. We have it in writing from Qatar that the money was refunded on the 18th. We have rung Travelpack dozens of time getting many different conflicting stories which were totally untrue. Agents sounded as though they were standing in Delhi rush hour traffic and conversations were near impossible, we have… Read Full Review

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★☆☆☆☆

“Disgusting and Disgraceful”

Written on: 21/07/2020 by qhTaylor220 (1 review written)

I would rate this agency with a no-star if there was an option. Full of false reassurances! They said refunds will take up to 8 weeks and now it's been 16 weeks. Still no refund! They now said the delay is coming from the "supplier". WTH? The rep (who I know does not care and is just following a spiel) on the phone could not even tell what, who or where that certain supplier is! Apparently some third party accounts settling group! And now they said to wait for another 2 weeks! Very quick to… Read Full Review

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Sjsteel's Comment

Written on: 03/09/2020

Same experience! Got my instant refund by finding a phone number on google which took me through to Accounts/Creditcard. I insisted on holding while my refund was processed, it took 5mins I then insisted on holding until the confirmation was emailed. Another couple of mins all done and dusted. They had held onto my 4.5k for 3 months. Disgraceful behaviour.

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Sjsteel's Comment

Written on: 03/09/2020

Same experience! However I found a phone number for the Accounts/ Creditcard and got straight through. I insisted that I was staying on the line until my refund was processed, it took 5 mins. Another couple of mins while I insisted on holding until the Email confirmation came through. All done!they had our money for 3 months, will never use them again

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★☆☆☆☆

“Terrible Avoid at all costs ”

Written on: 27/09/2018 by JenssenBrown (1 review written)

DO NOT USE TravelPack don’t was your time & effort, this is hands down the worst travel agents in the UK. They are a Indian based company nobody understands English & the custom services is some of the worst I’ve ever experienced. The two people I dealt with were totally useless in help, As a whole I wouldn’t recommend this company to anyone avoid at all cost. The whole system needs to be put outta business… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 21/07/2017 by moCoffey487 (1 review written)

Stay well clear. Had awful trouble getting money refunded. Terrible customet service and spoke to several staff members who were useless… Read Full Review

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★☆☆☆☆

“avoid ”

Written on: 01/04/2017 by AdaKenny (1 review written)

really really horrible service , don't use, Be aware of their dodgy policies and please read carefully their T&C , i booked a BA flight (business class) through skyscanner and within couple of hours I realised that I need to change the date of the inbound flight , I checked the prices online = and no increase was shown compared to the ticket I purchased , I called BA and they confirmed that I can use the 24-hour free cancellation policy that's in place however I have to do it through my travel… Read Full Review

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★☆☆☆☆

“OiI saw some cheap flights on skyscanner through...”

Written on: 23/01/2017 by MiaKirkpatrick (1 review written)

OiI saw some cheap flights on skyscanner through travelpack and thought I'd give it a go. Big mistake. They took the money out of my account and then immediately sent me an email saying the flights were no longer available and they would be in touch shortly. They weren't. I called them, they said they would call back. They didnt. After calling them for the third time and spending almost 2 hours trying to contact them they reluctantly agreed to a refund. Four days later I still don't have my… Read Full Review

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★☆☆☆☆

“Seriously if you are reading this then please do not...”

Written on: 22/01/2017 by anLarkin96 (1 review written)

Seriously if you are reading this then please do not purchase anything with this company. This is how it works. 1) Travelpack advertise an airline ticket at prices significantly lower than anywhere else on the internet. 2) They take payment for the ticket 3) They tell you they will call you back and never do 4) They wait until the flight date approaches and tell you they cannot fulfill the order 5) They try and sell you a more expensive ticket. It really is disgusting behaviour… Read Full Review

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★☆☆☆☆

“Worst costumer service ever”

Written on: 16/01/2017 by Thomson376 (1 review written)

I made a flight reservation with them, they send me an email telling me that I couldn't pay with the debit card, I called them to ask how I could cancel my reservation and make a new one, he even didn't know to give me an answer and was more than rude. Never again!!… Read Full Review

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★☆☆☆☆

“Terrible customer service ”

Written on: 21/04/2016 by Danielle87 (1 review written)

Our flight was cancelled three months after booking from Manchester to Toronto. We have connecting flights out from Toronto booked. New flights on offer would get us in 24hrs early, too late for connecting flight or fly from London - explained this to travel pack, very difficult for any of their 'customer service' team to grasp there was a problem as why wouldn't we want to arrive earlier? No concept that we would need to pay for acclamation! English terrible both over the phone & via email -… Read Full Review

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★☆☆☆☆

“Re travel pack experience”

Written on: 08/02/2016 by Chanelno5 (1 review written)

Booked an apartment for th night as I was going to a show in Glasgow's king theatre, when I arrived with my friend at the apartments we Thot we were getting as we booked for bath street , when we contacted the company to ask the, bout keys they said we have contact another no that was on the booking invoice , contacted the number a gentleman said our apartment was on sauchiehall St not bath St which was fine as they were just round the corner, we waited at the other apartments when there was a… Read Full Review

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★☆☆☆☆

“DO NOT USE TRAVELPACK”

Written on: 29/01/2016 by serrussell (1 review written)

I booked on the 25th of January for the 31st of January and the funds were removed from my credit card immediately. Also received a thank you and confirmation email. The following day they called me asking for a copy of my ID. Sent. Everything was fine. The 28th afternoon the call me and tell me somehow my flight price has gone up over $100 and if I want to keep my flight I must pay or cancel. (Keep in mind my flight was due for early morning 31st so not many options left) I told them they… Read Full Review

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★☆☆☆☆

“beware do not use”

Written on: 15/06/2015 by Fagan173 (1 review written)

please save your time and money and do not use this company i booked and payed for my flight in full and one hour later they emailed me saying my fare had now gone up one hundred pounds saying this was very rare incident terrible company and after doing some research on them i have come to find this is common practice they hook you in with cheap flights to beat other companys and then add more costs later also there indian call centre is a nightmare avoid avoid… Read Full Review

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★★★★☆

“The colours of india tours company at Shimla is very...”

Written on: 11/03/2015 by Anabellaz448 (1 review written)

The hotels provided in Shimla Hotel Silverin is very good and the break fast and Dinner is having class one quality. The rooms also very nice and clean one. The service person also good. The arrangement of the tour operator is appreciable. The start pick up and end departure service also given by company is very nice. The staff in the tour company is very nice and talk full and co-operative. She makes us to happy in throughout the journey. Even she is in house during night and holidays she is… Read Full Review

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★☆☆☆☆

“Not worth it!”

Written on: 14/02/2015 by Yateswu438 (1 review written)

I booked with travelpack over 5 years ago now and yet I still receive there emails with special offers etc even after unsubscribing to everything and also emailing them directly to take my name of their mailing list. I'd never book with them agai! Also, they were no cheaper than their competition. … Read Full Review

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★★★★★

“Cheap hassle free travel”

Written on: 23/03/2014 by Taitesnz (1 review written)

Despite seeing mixed reviews about this company though several different websites, I couldn't help but try booking with them after discovering they were $1200 cheaper than booking through the airline! I had no problems at all with them, received the confirmation email withen minutes and the e-tickets about 6 hours later. I rang the carrier and they confirmed my booking. Very happy with the price and speed of tickets!… Read Full Review

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