Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.6 / 5
93% of users recommend this
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Latest Reviews

★★★★★

“The agent was really helpful and friendly whilst...”

Written on: 05/03/2021 by johannahchristine (1 review written)

The agent was really helpful and friendly whilst changing the booking. i will definietly recommend him and holidaygems too… Read Full Review

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★★★★★

“The lovely Grace Brown”

Written on: 01/03/2021 by DebsK (1 review written)

Had the pleasure of speaking to the lovely agent to re-book our Maldives holiday, she was super helpful and friendly, can't wait now! Thanks to her, it's nice to speak to someone who knows what they're doing in these crazy times!! :-)… Read Full Review

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★★★★★

“New Booking”

Written on: 01/03/2021 by SimonKirk19 (1 review written)

The agent was courteous & well informed of the details of the Hotel i booked… Read Full Review

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★★★★★

“Moved booking date”

Written on: 27/02/2021 by camboc2 (1 review written)

The agent was very helpful moving my booking date due to current restrictions I was amazed she had remembered my name from my original booking before I gave my details. Very straight forward transaction a little disappointing as the Internet price I searched doesn't match the price I was given once I called to move my holiday booking. I was hoping I had saved a few hundred to add my eldest daughter other than that the agent was great very easy to understand and got my holiday changed quickly… Read Full Review

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★★★★★

“Excellent ”

Written on: 26/02/2021 by Hugh1943 (3 reviews written)

Agent was so helpful and took his time to explain everything.and was so professional in every aspect.even took the time to look for a better hotel ,and price Could not ask for better thanks to him. Regards … Read Full Review

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★★★★★

“Great Team - Great Service!”

Written on: 25/02/2021 by debsy26 (1 review written)

Throughout this difficult and challenging time we all find ourselves in, Destination 2 have been fantastic. We have been kept regularly updated on our holiday which was due to depart on 31st March 2021. Moving our holiday has been no issue and the service we have received has been excellent with no fuss. I would definitely recommend booking a holiday with this company and will have no hesitation in using them again. We received a check in call a few weeks ago to just ask how we felt about… Read Full Review

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★★★★★

“Easy Friendly Booking”

Written on: 24/02/2021 by 206Clancy (1 review written)

Friendly helpful customer services helped with several queries regarding the proposed trip… Read Full Review

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★★★★★

“I like Holidaygems as a site, there is good and easy...”

Written on: 23/02/2021 by DuncanThomsen (1 review written)

I like Holidaygems as a site, there is good and easy range. I rang and spoke to an agent, who has been nothing but the best advice and friendliness I've had in a long time. He told me to wait and then booked me the best holiday in May 2021 with extras from his personal experiences, thrown in. Super happy and he'a good laugh on the phone. I will only book my longhaul holidays through him and feel I've kinda made a reliable business associate who can really get things done for me. My advice… Read Full Review

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★★★★★

“Agent was very helpful he had a good knowledge of the...”

Written on: 22/02/2021 by Sharon-weeone (1 review written)

Agent was very helpful he had a good knowledge of the holidays that we talked about. Very friendly and polite. I am very pleased with the service I received today. Was nice that when he said he would call me back he did… Read Full Review

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★★★★☆

“pw128”

Written on: 16/02/2021 by Peterpitt (1 review written)

After trying to contact Holidaygems Rang customer service and was immediately through to a great customer service rep he sorted our problems in less then 15 mins Excellent… Read Full Review

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★★★★★

“Extremely helpful and responsive ”

Written on: 15/02/2021 by Kaztoby (1 review written)

My agent has always been there for me and has always been very quick to assist me with my booking and any queries I have had Thank you… Read Full Review

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★★★★★

“Excellent Service from Paul Warrington ”

Written on: 05/02/2021 by DavidGough75 (1 review written)

I have spoken to an agent at Holiday Gems several times now and he has always dealt with any issues I've had very well. The agent is personable and professional and I'm sure anyone would be as happy as I am with the service he provides. Thank you to him!… Read Full Review

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★★★★★

“Fabulous service ”

Written on: 04/02/2021 by Bullock360 (1 review written)

From start to finish the customer service I have experienced has been second to none. I have dealt with the same advisor on numerous occasions and he is always friendly, honest and chatty. Speak to me like a real person and not just a sales person. Gives advice and looks at offered and options. Advisor is the best… Read Full Review

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★★★★★

“Help booking after COVID cancellation ”

Written on: 04/02/2021 by Rich99999 (1 review written)

PW did a great job sorting out our booking for our previously cancelled holiday. Replied quickly to emails of all the questions I had asked. Great on the phone too. Went through all the different options available to us. Very patient with me changing my mind twice but information he gave really helped… Read Full Review

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★★★★★

“Brilliant efficient service ”

Written on: 01/02/2021 by Terryvh490 (1 review written)

My holiday booking was dealt with great , it was a great service and the agent was very professional… Read Full Review

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★★★★★

“Fantastic friendly expert service”

Written on: 20/01/2021 by SG812 (1 review written)

Really excellent service from the agent. Our group booking was not straight forward, but made super easy with the friendly efficient and knowledgeable service I received. I would not hesitate to book through Travel Gems again and have recommended it to all of my friends and family. Thank you… Read Full Review

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★★★★★

“Very helpful and informative ”

Written on: 19/01/2021 by Michelleswift (1 review written)

In this very stressful situation we are in (COVID-19) the agent has always done everything to help and reassure that whatever uncertainty will come across, that he is happy to help in getting us sorted. A pleasure to deal with, thanks so much… Read Full Review

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★★★★★

“very helpfull”

Written on: 13/01/2021 by JasonAshworth (1 review written)

I spoke to an agent from Holiday Gems to confirm my booking & he was an absolute diamond. Very helpful, Courteous & well mannered. Im not very confident on the phone but he  made my booking so easy so a big Thank you… Read Full Review

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★★★★★

“Very helpful”

Written on: 12/01/2021 by Lpearson85 (1 review written)

The agent from holiday gems has been great. We’ve had to make lots of changes due to the current situation and he had always dealt with these with no problems and suggested what would be best for us dealing with any issues along the way… Read Full Review

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★★★★★

“Holiday Re-book”

Written on: 08/01/2021

Would just like to say such a huge Thankyou to the agent for all his help in the re-booking of our holiday. He was extremely friendly and polite and nothing was too much trouble for him. He is a absolute credit to the company, and provided 5 star service… Read Full Review

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