Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★☆☆☆☆

“They charged me for round trip and issue and confirmed...”

Written on: 12/12/2018 by Railly (1 review written)

They charged me for round trip and issue and confirmed ticket for one way only. They send email for confirmation for round trip , but when we reached at the airport , Only one way ticket was confirmed.  I spoke with one of customer service person and I ask to talk to their supervisor , that person did not even know their supervisor name. We asked so many time and they did not say anything. They just put us on hold and say their supervisor will come within 40-50 minute, but never come. This… Read Full Review

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★★★★★

“QULITY SERVICE - GOOD VALUE ”

Written on: 11/12/2018 by Elaine181260 (1 review written)

delighted with the service from the person I dealt with @ Holiday Gems and Holiday Gems in general. The website is easy to navigate & quite time response to my order. There was a slight issue in that the resort could not then accommodate our requirements, the person I dealt with was fantastic she called me with a selection of options, very personal service, will use them again… Read Full Review

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★★★★★

“So very helpful and patient”

Written on: 09/12/2018 by Suecnz (1 review written)

The agent was so patient as I negotiated between my friend and herself to work out the best package and price. She investigated my requests and gave realistic advice without stress or pressure whilst being a joy to converse with. 5***** … Read Full Review

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★★★★★

“The person I dealt with was excellent on the call and...”

Written on: 07/12/2018 by Bisset37 (1 review written)

The person I dealt with was excellent on the call and although could not get the hotel I was looking at she managed to get one booked that was similar and suited our needs. This was a last minute booking and the person I dealt with did an excellent search in very little time. I was more than happy with the service provided… Read Full Review

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★★★★☆

“The person I dealt with was helpful despite Holiday...”

Written on: 06/12/2018 by CourtneyEasterbr (1 review written)

The person I dealt with was helpful despite Holiday Gems not having the hotel I originally booked, she managed to sort it for me :)… Read Full Review

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★★★★★

“Super service by Destination 2”

Written on: 04/12/2018

I recently enquired about a short 4 day break to New York City next June. I contacted a number of ATOL licensed agents but the one who stood out from the rest with their quick response, attentiveness and professionalism was Holiday Gems. My personal booking agent was at my disposal whenever I need him and he also showed a great deal of local knowledge of New York City and it's hotels and districts. He also had plenty of patience too. Very important for me these days. I would certainly use… Read Full Review

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★★★★★

“Agent 152”

Written on: 04/12/2018 by Dratty60 (1 review written)

A very nice young lady very helpful Made it very easy to book my holiday… Read Full Review

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★★★★★

“agent 212”

Written on: 03/12/2018 by iritchie100 (1 review written)

very helpful and efficient was a pleasure speaking to her… Read Full Review

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★★★★★

“Your staff had been fantastic,very friendly and profession”

Written on: 30/11/2018

My contact at Holiday Gem had been very fantastic,friendly and professional in her approach to work and excellent in customer relationship. She practically took me through the pros and cons of booking an enjoyable holidays and showed me the details to look for in successful holiday booking. So also is the flight booking which in most cases are full of mines and missiles to avoid in booking a flight. I will always recommend your company for any friends and family and for future holiday… Read Full Review

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★★★★★

“Fast, efficient and friendly service”

Written on: 28/11/2018

All our requests dealt with efficiency and courtesy. Happy to recommend them. 208… Read Full Review

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★★★★★

“Great service and patients”

Written on: 28/11/2018 by Kakeykaz40 (1 review written)

Great service from rep due to stupid hotels in Benidorm not bookin more than 2 room a group 6 all around the 50 mark. Rep persevered and found a good deal in another hotel all done quickly over the phone and paperwork sent promptly. Thsnks guys… Read Full Review

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★★★★☆

“Booking opinion.....! ”

Written on: 27/11/2018 by Craigburnett (1 review written)

Just to thank the person I dealt with for all her help in securing our booking..!! I would happily recommend your company to family an friends… Read Full Review

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★★★★★

“holiday booking”

Written on: 25/11/2018 by summergrove (1 review written)

agent very good and helpfull… Read Full Review

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★★★★★

“The person I dealt with was very helpful on the phone...”

Written on: 24/11/2018 by Sedge1993 (1 review written)

The person I dealt with was very helpful on the phone to me. Was a little problem with booking the room I wanted but with the help of the person I dealt with it all sorted. Couldn't of spoke to a better person. Again thankyou so much  x… Read Full Review

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★★★★★

“Holiday Gems”

Written on: 23/11/2018 by JasHammy (1 review written)

Great service,really pleased I phoned Holiday Gems,spoke with a lady and couldn’t fault her,made booking my holiday smooth & easy,my new go to person for future breaks,highly recommended. … Read Full Review

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★★★★★

“Great friendly and very helpful”

Written on: 23/11/2018 by matthallsworth (1 review written)

I started to book my holiday online but had a few questions. I rang through to holiday gems and spoke to a lady who was a great help to me and within a short time my trip was booked. Would recommend using again!… Read Full Review

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★★★★★

“Reservation support ”

Written on: 23/11/2018 by DiyaJensen (1 review written)

As I was a little unsure about the details of the apartment we were going to consider booking online I decided to call Holiday Gems direct. Th call was answered almost immediately by the lady mentioned in the review title. She was very professional and was able to answer all my questions effectively. I have never booked with Holiday Gems before and I can honestly say that both my wife and I will be using your travel service in the future… Read Full Review

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★★★★★

“my booking experience”

Written on: 22/11/2018 by bevnkev (1 review written)

When I phoned to enquire about a holiday I had seen online the member of staff I dealt with was very helpful and informative , she explained everything about the flights and hotel and what would happen concerning tickets and vouchers that would be sent to me by e-mail. I will definitely be using this company again as it was so easy to book and the lady was more than happy to help with a couple of queries that I had… Read Full Review

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★★★★★

“agent no 212”

Written on: 21/11/2018 by rxStafford339 (1 review written)

very helpful friendly and cheerful and looked into small details for me o make sure I was getting exact rooms that I wanted… Read Full Review

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★★★★★

“The communication was really well, she was very...”

Written on: 20/11/2018 by baylicottam (1 review written)

The communication was really well, she was very helpful and very informative. Thank you to the person I dealt with.  I would definitely recommend to anyone to use this well endured website to help with holidays as they know what they are doing and can help a lot. I really liked the fact that she took her time in helping me and got me a very good deal as I was unsure and it was my first time booking a holiday and she was also very helpful in showing me what to do… Read Full Review

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