Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
93% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Gems - www.holidaygems.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Holiday rebooking ”

Written on: 05/07/2020 by wsMcGrath207 (1 review written)

Very helpful and honest and polite and respectful and cheerful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Thank you so much for the agent booking my holiday To...”

Written on: 02/07/2020 by Leah1998 (1 review written)

Thank you so much for the agent booking my holiday To Dubai! She was so helpful and professional I could not recommend her any more, she got us such a great deal for my birthday and I could not be any happier thank you to her I am going to have the best birthday! I could not recommend her anymore to everyone please give her a call if you ever need to book a holiday!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic service ”

Written on: 30/06/2020 by Jadekuf (1 review written)

Spoken to an agent today was so lovely, friendly and helpful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic 5 stars ”

Written on: 29/06/2020 by Brownings1690 (1 review written)

Agent who helped me and my 4 other friends book our holiday to turkey was fantastic. He was very professional and helped us get the best holiday and price we were looking for, Iv never used this company before and I will definitely be recommending them to family and friends. Looking forward to booking again next year. He should get recognised for his hard and professional work he done for us. Well done holiday gems… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fab!”

Written on: 27/06/2020 by Kw12345678 (1 review written)

Good pricing, quick to respond to query, hassle free booking, friendly and ridiculously patient!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Holiday Abu dhabi”

Written on: 27/06/2020 by SarahWatts123 (1 review written)

The agent was very helpful and booking my holiday was a lovely experience… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“I honestly thought that the agent was fantastic”

Written on: 25/06/2020 by Elsie218 (1 review written)

I found the agent excellent , talked me through everything that I wanted to know and even more , I honestly carnt wait for my holiday now , she was so kind… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent customer service ”

Written on: 22/06/2020 by Gina_Buckley (1 review written)

Excellent customer service, was very friendly made me feel at ease with my booking. Would recommend to my family and friends. Very quick and easy service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Friendly helpful staff”

Written on: 19/06/2020 by Jokearney82 (1 review written)

Great customer service from my travel consultant, really helpful and friendly guy thankyou… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A Diamond”

Written on: 16/06/2020 by WAC1964 (1 review written)

The friendly and helpful service was fantastic. I’m really looking forward to my vacation… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Holiday Booking 2021”

Written on: 16/06/2020 by Olsonqd189 (1 review written)

Very polite and obliging staff,confident in customer service. ll in all 10 out of10… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT BOOK”

Written on: 15/06/2020 by Johncoop73 (1 review written)

DO NOT BOOK ANYTHING WITH THIS COMPANY , STILL WAITING ON A REFUND FROM MY CANCELLED HOLIDAY ALL I HAVE HAD IS E MAILS FOBBING ME OFF WITH A LOAD OF FLANNEL ABOUT VOUCHER ETC , I DID NOT PAY WITH A VOUCHER SO I DO NOT WANT ONE BACK, I HAVE GIVEN THEM SEVERAL CHANCES AND HAD NOTHING IN RETURN I WILL NOW SPREAD THIS ON ALL SOCIAL MEDIA AND HOPE NOBODY EVER BOOKS WITH THEM AGAIN THEY ARE A DISGRACE !!!!!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very good and professional ”

Written on: 12/06/2020 by JustinReyes223 (1 review written)

Clear and concise information . Friendly and helpful service from the agent… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very helpful”

Written on: 10/06/2020 by crystaljaynebrick (1 review written)

The agent was extremely helpful in reassuring me that our cancelled holiday plans were in good hands. He was easy to talk to, taking the time to answer my questions and putting my mind at ease. Would highly recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“highly recommend HolidayGems”

Written on: 01/06/2020 by Babsfred (1 review written)

Agent gave us excellent advice and help in booking our holiday. Just told him where and when and h did everything. Got us an excellent price, flights to suit . We would highly recommend him and HolidayGems to friends and family… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Holiday to Tenerife”

Written on: 30/05/2020 by Angela1967 (1 review written)

Agent PW172 was very helpful and friendly. He helped to rearrange a holiday affected by COVID-19. Could not have asked for a better service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst ever”

Written on: 20/05/2020 by mvConway249 (1 review written)

No phone call.. Not had the decency to ring our flight was supposed to be four days ago and you have still not been in touch. You have had the cheek to say the government's advising credit instead of refund because of job losses we'll guess what people are losing their jobs in other sectors too. You mention credits but fail to mention airlines have refunded you our money and the hotel wasn't even paid. Its called withholding funds that are not yours.. Now they reply to trust pilot saying no… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible ”

Written on: 01/05/2020 by Pinkissmo (1 review written)

The more you look the more u read about how this dreadful company runs . The way they have treated customers at this most memorable time will go down in History. Bad customer relations , no consideration at all during the covid19 . This crisis is awful but we’re all in it together your making people go into hardship . Please do the right thing and look after ur future customers. Terrible position u have put urselfs in now . And your actually breaking the law !!!wish we had checked you out… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Do not use Holiday Gems.......”

Written on: 03/04/2020 by mulderat (17 reviews written)

Will I ever see my £2500 again! I am starting to doubt it. Holiday Gems are keeping hold of money that should be refunded. We booked flights with Jet2. We booked hotel accommodation with Holiday Gems for 17th – 28th March 2020, for 3 people, all inclusive. The total amount was £2320. We were informed by Jet2 that all flights to Fuerteventura were cancelled, including ours. Jet2 immediately refunded us. So, we immediately contacted Holiday Gems by phone and were told that someone would… Read Full Review

Customerliaison's Response to mulderat's Review

Written on: 06/04/2020

As the review is anonymous we are unable to make an informed response. Please advise a reference number so that we are able to access the booking and request prompt attention from our dedicated team

Reply to this comment

Mulderat's reply to Customerliaison's Comment

Written on: 06/04/2020

My customer booking number is 60581 and the lead passenger name is C Ward.
I add further that my flights, booked with Jet2 were refunded within 3 days.

Please also refrain from hiding behind governmental, and fiscal policies that Holiday Gems is waiting to abide by.

To put it bluntly, you have taken our money, probably not paid the overseas hotel and are now sitting on the funds, making the excuse that you await Government policies re: coronavirus etc etc......before refunding.

Just refund and then, in the future, we may use your company again.

Reply to this comment

Mulderat's reply to Mulderat's Comment

Written on: 17/04/2020

One month on.....and still no reply from HolidayGems!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★★★★★

“Brilliant help for planning special holiday”

Written on: 25/02/2020 by Nathalian12 (1 review written)

From start to finish - the service offered was very helpful, not pushy at all. I had several questions all of which were answered promptly - I would definitely use this company again… Read Full Review

Report this review
Was this review helpful? 0 0
overview