Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“I was really pleased with how my rebooking was handled...”

Written on: 21/06/2021 by Dennisp418 (1 review written)

I was really pleased with how my rebooking was handled the operative that dealt with my booking was very polite very professional and extremely helpful This year has been a terrible year and I now get to see my mum again who lives in futerventura so I’m happy I’m disappointed that I had to pay almost £500 more But the operative who dealt with my booking was brilliant and very helpful and professional This is our 5th time we have booked with holiday gems and would definitely book again… Read Full Review

Customerliaison's Comment

Written on: 22/06/2021

Thank you for taking the time to post really positive feedback. The year has seen so many families separated for so long and we can empathise. Unfortunately, some suppliers, including airlines, have increased their costs considerably and this is a matter over which we have no control but our agents will always ensure that they source the best possible costs based on your needs. It is always appreciated when a repeat client gives a great review - thank you so much.

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★★★★★

“Great Experience with Holiday Gems”

Written on: 17/06/2021 by Jaelyn244 (1 review written)

Booked a holiday that was really hassle free. Took 10 minutes for me to get all the details we needed and now it’s something we can all really look forward to. Holiday Gems contacted me and I spoke with an agent who was super helpful and reassuring as well. Will be using them again for sure… Read Full Review

Customerliaison's Comment

Written on: 17/06/2021

Thank you for such positive feedback and we are delighted that we were able to exceed your expectations. Have the most amazing holiday!

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★★★★★

“What a fantastic service from agent ”

Written on: 08/06/2021 by val2021 (1 review written)

well after having to rearrange so many times we have now booked a holiday again for October 2021. This was arranged with the help of an agent with such patience and understanding as both myself and my partner have health issues.. She helped us to find dates that fitted our budget and date range, a hotel that met our needs and flight times that were not at stupid hours of the morning... We were extremely impressed with her and will not hesitate to deal with Holiday Gems again when we next want… Read Full Review

Customerliaison's Response to val2021's Review

Written on: 09/06/2021

Thank you for the positive comments regarding the service given. We know that we are really fortunate to have, what we believe, is a first-class team

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Val2021's reply to Customerliaison's Comment

Written on: 09/06/2021

I would have preferred the agents Id to be retained so her supervisor can be aware of her achievement on our behalf.

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Customerliaison's reply to Val2021's Comment

Written on: 10/06/2021

We can assure you that each individual agent is always recognised for excellent service. Thank you for your concern.

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★★★★★

“WONDERFUL SERVICE”

Written on: 03/06/2021

THE AGENT SPOKE CLEARLY AND I UNDERSTOOD ALL MY OPTIONS. I WAS NEVER PLACED ON HOLD DURING THE CALL.WONDERFUL SERVICE… Read Full Review

Customerliaison's Comment

Written on: 04/06/2021

Thank you for your positive comments. It is always appreciated.

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★★★★☆

“Agent at holiday gems”

Written on: 01/06/2021 by Alman434 (1 review written)

I spoke to an agent about cancelling my holiday I was due to go on in June as I was finding it very stressful trying to change it as it was working out very expensive! He was very helpful and even changed the due date for my final payment so I was able to hear the latest travel announcement before making my final payment! He then gave me his direct number to call him back to help with anything further. I ended up calling him back 15 minutes later and changing the whole holiday to a different… Read Full Review

Customerliaison's Comment

Written on: 03/06/2021

Thank you for your positive comments. We thank you for taking the time to place the review - it is appreciated.

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★★★★★

“holiday night mare”

Written on: 01/06/2021 by kernowbev65 (1 review written)

so far this year i have booked three flights with TUI one to turkey that had to be changed ,this is when we booked a place to stay with holiday gems. weve since had two flights cancelled and each time holiday gems have helped sort the mess out. the agent i have dealt with has been extremely helpful on two occasions now and [dont mean this nastily but hope its the last]has managed to sort things out. hes courteous,polite and patient. thanks  … Read Full Review

Customerliaison's Response to kernowbev65's Review

Written on: 04/06/2021

We quite understand the turmoil of the past year. Thank you for taking the time to acknowledge the effort of our team who have worked tirelessly to ensure that our clients' needs were addressed.

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★★★★★

“Best Travel Agents Ever”

Written on: 29/05/2021 by DuncanThomsen (2 reviews written)

Love these guys, even rebooking is enjoyable. I'v moved my holidays several times now due to the lurgy and I've had nothing but the nest advice, laughs in the process, mulltiple options and choices, and never has the price been bumped up to make me feel like I'm being fleeced. I worked for Watchdog the TV show for 9 years on and off and these guys are the best, most honest and good team I've had the pleasure to book with. If carlsberg made travel agents etc... Do youself a favour, put down… Read Full Review

Customerliaison's Response to DuncanThomsen's Review

Written on: 04/06/2021

The time taken to endorse our product and service is greatly appreciated. We hope that, even in the new normal, we will be able to help you plan many more holidays.

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★★★★★

“Easy peasy ”

Written on: 27/05/2021 by Mjkendrick (1 review written)

Spoke to an agent, who made everything very easy and straight forward, nothing was too much trouble, would definitely use again… Read Full Review

Customerliaison's Response to Mjkendrick's Review

Written on: 04/06/2021

Thank you for the positive comments. It is appreciated.

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★★★★★

“The agent was really helpful- got us exactly what we...”

Written on: 25/05/2021 by Drakej453 (1 review written)

The agent was really friendly snd helpful. I was pretty stressed booking this holiday having had lots of cancellations from EasyJet . Finally decided to go for a Green listed country- happy to have been able to book with a new company… Read Full Review

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★★★★★

“Great service from the adviser”

Written on: 24/05/2021 by Henderson370 (1 review written)

I found holiday gems through top cash back and did very little research before booking. When booking online and finding I had to wait for a call to confirm I had my reservations so read the reviews. It was clear the negative reviews were from people who had unreasonably made asks and not got their own way. I received the callback within a matter of hours and though my holiday price changed by a £60 increase I was given multiple options to bring the price down such as flight times changes… Read Full Review

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★★★★★

“Fantastic customer service. Thank you Lily”

Written on: 07/05/2021 by Debbie306 (1 review written)

Was hesitant to book anything with current covid restrictions but Lily happily answered all my questions and put my mind at rest if the worse should happen. Even though it was late Friday evening and she’d been in work all day, she didn’t rush or make me feel pressured into making any decisions. She spent a lot of time searching for the best price to suit my budget and gave a lovely discount too. Am very happy and cannot wait to go on our holiday but I’m reassured to know that if for… Read Full Review

Customerliaison's Response to Debbie306's Review

Written on: 07/06/2021

Thank you for taking the time to post such a positive review. We are delighted that Lily was able to give her normal great service which exceeded your expectations.

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★★★★★

“Great service! ”

Written on: 06/05/2021 by Tophat238 (1 review written)

I was really impressed with their service & great prices & will use them again. I wouldn't hesitate to recommend them to family and friends… Read Full Review

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★★★★★

“Excellent customer services professional ”

Written on: 06/05/2021 by Lockhartwd223 (1 review written)

Amazing travel agent hard to beat on price highly recommended will use again definitely, good customer service thanks again… Read Full Review

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★★★★★

“Superb customer service”

Written on: 04/05/2021 by Aguirreii148 (1 review written)

Ii booked with this company for the first time online received a phone call next day spoke to an agent who confirmed my holiday booking excellent service all round would certainly recommend this company… Read Full Review

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★★★★★

“Good work”

Written on: 04/05/2021 by JakaylaByrne436 (1 review written)

Thanks so much for rearranging my holiday it was effortless… Read Full Review

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★★★★★

“Booking a holiday so easy!! ”

Written on: 03/05/2021 by Lucyv1980 (1 review written)

The agent answered the phone sooooo professional and answered every question with strength and knowledge. Credit to you all this lady had made my day!! … Read Full Review

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★★★★★

“Really helpful Really efficient Really informative It...”

Written on: 30/04/2021 by Hmontero123 (1 review written)

Really helpful Really efficient Really informative It helps having someone to assign n look after your booking for start to finish in case there a glitch, And makes all the difference it not being impossible to get in touch, Thank you Very happy! … Read Full Review

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★★★★★

“The agent was extremely helpful when booking our...”

Written on: 30/04/2021 by Margaret1607 (1 review written)

The agent was extremely helpful when booking our holiday, he answered all queries and called back immediately. Very Pleasant young man and a pleasure booking our holiday with him… Read Full Review

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★★★★★

“Value for money ”

Written on: 19/04/2021 by Arsenalfootballclub (1 review written)

First time I have used holiday gems and I’m very impressed, it is value for money and I have already told my family and couple of friends regarding holiday gems. I will definitely come back again to book another holiday… Read Full Review

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★★★★★

“Third time lucky”

Written on: 15/04/2021 by Moralespy228 (1 review written)

This is the third time I have tried to go on holiday. It’s not the fault of Holiday Gems, it’s Covid. They have tried to sort things out but the virus has stopped them. Apart from that I hope to go on holiday later this year… Read Full Review

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