Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“ Service above and beyond.”

Written on: 18/04/2019 by Selinafoster (1 review written)

Having called to book a holiday I was looked after by a member of staff 221. She put in so much research for me having listened to the exact criteria. This research included me receiving emails late afternoon, early evening. I even received an email to say that she had a day off the next day. This did not stop her spending most of her day off (which was also her Birthday) sorting out our holiday for us. When it became tricky with the hotel rooms she rang the hotel direct and organised for… Read Full Review

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★★★★★

“A Holiday Gem for our gem of a holiday!”

Written on: 16/04/2019 by Rvd1208 (1 review written)

The person I dealt with at holiday gems was lovely to deal with. Nothing was too much trouble, she listened to what we wanted and tried every possible option to make sure we could get away after a challenging few weeks and months. She was easy to chat to, understood our budget, family needs and went out of her way to find a holiday that fitted our needs. She was knowledgable about the area of travel and advised us accordingly. We are really looking forward to our last minute and much needed… Read Full Review

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★★★★★

“Holiday Gem- SPOT ON!”

Written on: 15/04/2019 by Damari109 (1 review written)

Just returned from holiday I booked through Holiday Gems. Great service, kept updated & all spot on! Very happy with the person I dealt with  for all her help. Thank you… Read Full Review

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★★★★★

“The person I dealt with was amazing!”

Written on: 13/04/2019 by Lyonoy32 (1 review written)

Overall brilliant! Would reccomend to family and friends… Read Full Review

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★★★★★

“Lillly209 - outstanding customer service”

Written on: 13/04/2019 by Tabascobalasco (1 review written)

Lilly209 delivered outstanding customer service, checked that I had the best deal available on the day of booking to accommodate my requirements. Lilly kept in contact during the transaction and appeared very knowledgeable about the location and selection of hotels that I had enquired about, I’ve been to Lanzarote many times and know the location well so was impressed of Liilly209’s ‘local knowledge’. Very satisfactory service, friendly, noted my requirements and dealt with it all very… Read Full Review

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★★★★★

“amazing customer service ”

Written on: 12/04/2019 by Daugherty494 (1 review written)

very helpful! great customer service :) I’ve got the answers to all my questions lovely… Read Full Review

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★★★★★

“Very easy process”

Written on: 09/04/2019

The person I dealt with put me at ease straight away. Very informative. Friendly yet still professional. Things were running slow, so to save the cost to me rang me back without hesitation. Made booking fun and easy. Holiday gems will be my go to for any further holidays… Read Full Review

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★★★★★

“Easy, helpful & knowledgable ”

Written on: 08/04/2019 by zfDobson452 (1 review written)

The person I dealt with was very helpful, provided lots of useful info and I would definetly recommend, would happily use again. It was nice to talk to someone who has a wealth of knowledge of the local area and offered alternatives even though it wasn’t needed. Nothing was to much trouble. :)… Read Full Review

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★★★★★

“Lovely service - 212”

Written on: 08/04/2019 by Daydy90 (1 review written)

The operator was very helpful. She spent time explaining the prices, offers and location in great detail. She tried to find me the best deal possible. Couldn't be happier with the service. Would fully recommend… Read Full Review

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★★★★★

“My booking was taken by a lady who was warm and...”

Written on: 08/04/2019 by Cooney127 (1 review written)

My booking was taken by a lady who was warm and friendly and helpful, let's hope the holiday goes as well as the booking did… Read Full Review

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★★★★★

“Holidaygems ”

Written on: 07/04/2019 by jimlannie (1 review written)

The name sums it up,the site allowed me to select the hotel I wanted then the flights! The person I dealt with phoned us to confirm everything and explain the process going forward. She was friendly and knowledgeable and very happy to offer her experience,I had not booked transfers and she sorted it for us quickly. Overall very happy with the booking process!… Read Full Review

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★★★★★

“212 review for service”

Written on: 06/04/2019 by Asau193 (1 review written)

The person I dealt with was a friendly person with a very upbeat attitude which gives confidence when booking and arranging holidays. I will definately ring her for any other holidays I book… Read Full Review

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★★★★★

“The person I dealt with was extremely helpful,...”

Written on: 06/04/2019 by UnnecessaryRegistration (1 review written)

The person I dealt with was extremely helpful, cheerful and patient, and found us a holiday which is within our budget and meets all our other requirements. We wouldn't hesitate to use holidaygems again, or to recommend the company to our family or friends… Read Full Review

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★★★★★

“Booking to Tunisia ”

Written on: 04/04/2019 by Sammyy76 (1 review written)

Excellent service again never too much trouble needed the right dates and the where found to cater for hopefully a perfect holiday from holiday gems BIG THUMBS UP thank you… Read Full Review

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★★★★★

“Ref 212”

Written on: 04/04/2019 by JimHume (1 review written)

The person I spoke to was Brilliant very informative, great friendly professional service. Explained the process of booking and great follow up. Would highly recommend… Read Full Review

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★★★★★

“Five Star Service”

Written on: 03/04/2019 by 209Beck (1 review written)

A fantastic holiday package together for a family of five in Mauritius and Dubai at a good price. Fantastic customer service - first I used the web chat then I was emailed a quote back in less than 15 mins. Job well done and a very happy customer!… Read Full Review

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★★★★★

“Today I spoke to an agent to book a complicated...”

Written on: 03/04/2019 by janehsb (1 review written)

Today I spoke to an agent to book a complicated holiday but he was so professional and didn't mind me asking to make any changes. He really was so helpful and trie lots of options to get me both the best deal and price. I have told my niece and her family to speak to him direct as I was so grateful and pleased with the whole service… Read Full Review

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★★★★★

“Great service!”

Written on: 02/04/2019 by Steele444 (1 review written)

Booked my holiday with Shauna, the service was amazing! Will definitely use again and recommend to family and friends… Read Full Review

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★★★★★

“Holiday booking”

Written on: 01/04/2019 by Peter17arno (1 review written)

Would like to thank the lady on the phone dealing with the holiday we were booking today who was a gem, she went out of her way to check every detail of the booking. I hope all your staff are the same. … Read Full Review

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★★★★★

“Gold star service ”

Written on: 01/04/2019 by christineannadams (1 review written)

Couldn’t be more happier with the help I received today from the person I dealt with  Nothing was too much trouble for her and helped me find and book my holiday. Top customer service for me. Would definety use the company again… Read Full Review

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