Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“You are ace!”

Written on: 14/10/2019 by VivB53 (1 review written)

The person I dealt with was as helpful and friendly as I would wish for, We got the holiday dream we had wanted, after our Thomas Cook disappointment, I would deffo use Holiday Gems again, the person I dealt with especially, made the whole booking so easy, and acceptable differences as explained were also easy to understand. Thank you so much… Read Full Review

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★★★★★

“Great service,quick and easy.”

Written on: 14/10/2019 by Paulpiper (1 review written)

Great service,quick and easy. Good that you can call to book & verify everything. Helpful staff & I will definitely use this service again. Thanks … Read Full Review

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★★★★★

“Thanks to the person I dealt with you made everything...”

Written on: 14/10/2019 by Mandydee (1 review written)

Thanks to the person I dealt with you made everything so easy. Very professional and would definitely book with you again… Read Full Review

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★★★★★

“Great customer service”

Written on: 06/10/2019 by hollygoeslightly (1 review written)

I found the same holiday much cheaper than on comparative sites, about 25% cheaper in fact. Made the booking which was followed up by a call with a fantastic agent who knew his stuff and helped me to actually get an extra day and a lower price than originally published. Would highly recommend… Read Full Review

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★★★★★

“christmas holiday”

Written on: 06/10/2019 by neilzo67 (1 review written)

ist class [email protected] helpful with detailed information.very friendly… Read Full Review

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★★★★★

“The person I dealt with was very helpful and...”

Written on: 05/10/2019 by Kel1983murphy (1 review written)

The person I dealt with was very helpful and reassuring. She was able to meet all my requirements and managed to sort my holiday after the Thomas cook fall. Supportive, providing excellent information in regards to the situation and was able to find me a great deal… Read Full Review

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★★★★★

“Holiday purchase ”

Written on: 05/10/2019 by Sandman70 (1 review written)

I phoned and spoke to someone and the service I received was excellent and she dealt with my holiday booking 5 star and was so helpful getting me the deal and hotel I requested and would recommend dealing with this person to all of my family and friends she is a asset to your company and I hope you have more like once again thank you for your assistance… Read Full Review

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★★★★★

“Booking my holiday”

Written on: 03/10/2019 by Paulrsmith123 (1 review written)

Due to the collapse of Thomas Cook I phoned your company and found a member of your staff was very helpful and patient nothing seemed to be too much trouble for her in a very stressful situation after the collapse of Thomas Cook I would highly recommend this company in the near future thank you once again… Read Full Review

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★★★★★

“Help after Thomas Cook collapse.”

Written on: 03/10/2019 by suzyduck5 (1 review written)

After being disappointed that my holiday was cancelled after the Thomas Cook collapse I had help to rebook from the person I dealt with. She was efficient, friendly and extremely helpful… Read Full Review

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★★★★★

“Very helpful ”

Written on: 02/10/2019 by DavieH (1 review written)

I had an issue with trying to book a holiday within my budget, The person I dealt with has been very understanding and will continue to monitor my request and will be in touch ASAP… Read Full Review

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★★★★★

“Very helpful”

Written on: 01/10/2019 by Mikes10000 (1 review written)

Excellent service and sorted the problem out very quickly and to my satisfaction. Would definitely recommend holiday gems… Read Full Review

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★★★★★

“Lovely experience with Holiday Gems”

Written on: 29/09/2019 by Adalynn417 (1 review written)

I reserved our 2020 family summer holiday with the adviser from Holiday Gems. She was friendly, informative and very honest. She liaised directly with the airline to ensure correct prices. I was very impressed and would use Holiday Gems for future holidays. In these difficult times and, in the aftermath of the Thomas Cook demise, it was important to me to feel confident in the holiday company that I chose to handle our family holiday. Thank you for restoring my faith in the travel industry… Read Full Review

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★★★★★

“my booking”

Written on: 29/09/2019 by chris1897 (1 review written)

quick and easy booking . very good service . will use again… Read Full Review

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★★★★★

“Perfect service”

Written on: 29/09/2019 by Basmarty (1 review written)

She was wonderful and met every expectation of a difficult problem through a very busy time, Very pleasant and helpful manner and sorted our new holiday efficiently and with good humour, it made a stressful situation perfect. We are now booked on a wonderful holiday thanks to her brilliant skills, I would give her a good star recommendation every time. Thank you once again… Read Full Review

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★★★★★

“Saved the day!! ”

Written on: 28/09/2019 by rvByrne7 (1 review written)

Had initial holiday cancelled by another provider due to Thomas Cook saga and tried to book another via HolidayGems and spoke with an adviser. Due to the chaos in the initial first few days, the holiday I tried to book was unable to be processed. They tried to be really helpful and searched again but could not find anything. She dealt with my so sympathetically. I then booked another holiday via HolidayGem and dealt with her again. She again was so helpful and searched for holiday to suit my… Read Full Review

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★★★★★

“Thankyou so much :-)”

Written on: 26/09/2019 by Alyson249 (1 review written)

Thankyou so much, such lovely people.  The lady I booked with was very helpful and polite. Very responsive to reply to my emails and and more questions I had. Thankyou. I also delt with another lovely lady from your company, who was very patient with me and my all my questions! She was also extremely help, unfortunately I dont have her full name. You both have made a marvellous experience after a bad cancellation from the collapse of a company!! Will definitely be using you again!… Read Full Review

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★★★★★

“Absolutely fantastic customer service”

Written on: 26/09/2019 by Drea2904 (1 review written)

Had a holiday booked with Thomas Cook and was really disappointed to have it cancelled. Due to go on 12th October, saw a holiday to same place that I liked in Salou and on every other site it was 3 times the price. Called up this morning and within 20 minutes I have a new holiday booked, the girl I spoke to couldn't have been more helpful, absolutely delighted. Thank You!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 25/09/2019 by 198McNamara (1 review written)

Fantastic service today from a wonderful lady, she was very thorough in finding myself and a friend a new holiday after we lost our original one due to the unfortunate events surrounding Thomas Cook. Can't thank her enough for her help, time and patience!!!! I have already started recommending this company to friends xx… Read Full Review

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★☆☆☆☆

“HOLIDAY GEMS HELL”

Written on: 25/09/2019 by gillbrown69 (1 review written)

I have just returned from the holiday from hell all thanks to the sales agent working for holiday gems... I booked the hotel ( the only idas hotel shown on line )only to get out at 4 am to be taken to the idas club,,, hotel opposite wgat a dump... Sent emails to the said agent she replied i booked on line and that is what i booked ? How when its not even advertised on there web site... Im complaining as i write this and will take this further because its wrong.... Dont use this company please… Read Full Review

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★★★★★

“BRILL CUSTOMER SERVICE”

Written on: 24/09/2019

Just booked a holiday after the collapse of Thomas Cook. Have to say wish I had originally booked with them as their customer service is great. Spoke to a lady who I have to say is wonderfully patient and gave us enough time to go through everything checking different dates and flights with efficiency and getting us another holiday to look forward to. Thank you to her: you have restored our faith in the travel industry after the appalling treatment of the company we booked the Thomas Cook… Read Full Review

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