Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.6 / 5
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Latest Reviews

★★★★★

“Sebi”

Written on: 02/12/2020 by MalakaiMcCormick364 (1 review written)

Winter time Tenerife is the best place.Plenty vit D .Never miss this volcanic island.Life is short.Enjoy Holidaygems mean the best thing online and of course the best price as well… Read Full Review

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★★★★★

“First Class Service”

Written on: 30/11/2020 by Ruiz367 (1 review written)

Agent PW172 was most efficient in dealing with my enquiry. He made the transaction hassle free. I couldn’t have asked for better as he took care of everything for me. Ryanair had informed me of change of day to their flights and the agent for Holiday Gems quickly gave me the options available. As I decided to travel a day earlier he was immediately able to inform me of the extra cost with the hotel concerned. Thank you… Read Full Review

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★★★★★

“Good service”

Written on: 29/11/2020 by Ritaredford1 (3 reviews written)

It’s a no frills service, but the staff are really friendly and helpful. Spoke to a man and he gave me the information that I asked for, also he emailed me everything over immediately. I have used this company on many occasions and I would recommend them to family and friends . Downside, they don’t alway reply to emails… Read Full Review

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★★★★★

“An honest review ”

Written on: 27/11/2020 by AlanandCatherine (1 review written)

I originally booked our holiday for 2 people through an agent who was very professional and polight throughout the whole process. Two weeks later I rang holidaygems to enquire about adding 2 more people to my original booking I was told to email customer service with my request, I received an email with the new cost of the holiday within the same day, I rang holidaygems to confirm that the new quote was acceptable, again it was the agent who answered the phone he immediately said he would ring… Read Full Review

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★★★★★

“Very professional ”

Written on: 27/11/2020 by Dulux65 (1 review written)

I had a lot of issues this year changing dates I had to change dates 3 times because of Covid but the agent from holiday gems sorted it out with no fuss and didn’t just rush he done what was best for me and rang me when he said he would made me feel like I was his only customer couldn’t ask for a better service especially how stressful it can be kind regards … Read Full Review

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★★★★★

“Lanzarote 2021”

Written on: 27/11/2020 by MichaelThom (1 review written)

PW172 GOOD FRIENDLY EFFICIENT SERVICE WOULD RECOMMEND THAT YOU… Read Full Review

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★★★★★

“Great Customer Service ”

Written on: 24/11/2020 by ZoolDemon (1 review written)

The agent made the experience of buying a holiday relaxing and understood what would be a comfortable transition for our long haul flight. He was knowledgeable and went the extra mile to ensure we got value for money and did research into what the best facilities at the hotel would be. Thank you and really looking forward to the trip in 2021 !… Read Full Review

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★★★★★

“Enquiry for special holiday”

Written on: 22/11/2020 by Zaire168 (1 review written)

I spoke with staff member who was knowledgeable, efficient and polite. He very quickly put together an itinary for me that included all the aspects that I required from the trip, I certainly recommend Holiday Gems and will use them again… Read Full Review

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★★★★★

“Amazing Agent ”

Written on: 19/11/2020 by Derrick466 (1 review written)

The agent from holiday gems has been absolutely fantastic from start to finish on booking our holiday, even when I had a slight issue with Ryanair's obscene backage prices that were missed on the initial booking, I only had to send an email to him, and he was on the phone within the hour sorting this for me. He has gone above and beyond, and wasn't just a hungry travel agent! 10 out of 10 for customer service. Will use travel gems for every holiday I book from now on… Read Full Review

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★★★★★

“Couldn't have been easier ”

Written on: 18/11/2020 by tonysanders (1 review written)

We booked a group of 8 from London to Benidorm for March 2021, then as inevitably happens with groups of guys we had to add another person the following day, then 3 more the day after! T he agentdealt with the changes in a good natured, happy and professional manner. This is the first First time I've used Holiday Gems, there were slightly cheaper than Love Holidays. We usually book direct with airline and hotel, but Gems had a better price. Based on this experience I will definitely use… Read Full Review

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★★★★★

“Great service”

Written on: 13/11/2020 by ChanIta (1 review written)

Very understanding and Paitent with great service.  The agent was so helpful… Read Full Review

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★★★★★

“Great ”

Written on: 12/11/2020 by Reedwt308 (1 review written)

Not only good searching engine to help to customise my holiday choice, but also cheapest option I found across others websites. Isn’t my first bookings with holidaygems and will recommend to friends and family. Efficient customer service ( PW172 ) confirming details within minutes. Thank you, will chose You again… Read Full Review

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★★★★★

“Excellent customer service and satisfaction”

Written on: 12/11/2020 by Cardenasoy180 (1 review written)

Very welcoming chat with an agent, exceeded much more expectations than anticipated, everything sorted and booked all at once… Read Full Review

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★★★★★

“Booked holiday with holiday gems but due to lockdown...”

Written on: 11/11/2020 by Covid (1 review written)

Booked holiday with holiday gems but due to lockdown had to cancel Ryanair still flying out tho.Spoke to a lovely gentleman who was very helpful would book with them but would never fly with Ryanair again… Read Full Review

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★★★★★

“PWT173 excellent service ”

Written on: 11/11/2020

I’ve booked a few times with holiday gems but this was the smoothest. The agent contacting me really quickly after my online booking and ironed out everything that needed sorting. All documents sent with minimum fuss and delay and he gave me full confidence. Great value and good service… Read Full Review

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★★★★★

“A agent contacted me about my holiday to Tenerife. He...”

Written on: 09/11/2020 by Aburkeyn (1 review written)

A agent contacted me about my holiday to Tenerife. He gave me my options snd agreed to call me back after I had gathered my information. He then called me twice more as I couldn’t decide what option to take. He was patient and understanding and finally sorted my change and emailed me new details as promised… Read Full Review

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★★★★★

“Holiday cancellation ”

Written on: 06/11/2020 by Codeye (1 review written)

Holiday just cancelled from travel company agent was realy considerate told him I wanted to re schedule within minutes he had done what a I ask for no hassle great service. Many thanks… Read Full Review

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★★★★★

“Holiday booking”

Written on: 04/11/2020 by lpCoyle434 (1 review written)

Thanks spj 180 for rebooking my holiday to Tenerife a good job well done… Read Full Review

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★★★★★

“Turkey holiday 2021”

Written on: 03/11/2020 by Fatbas52 (1 review written)

Excellent price , excellent service thank you very much will be recommending you to friends and will be booking our next holiday with you WFW… Read Full Review

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★★★★★

“The agent is a credit to Holiday Gems, what a great...”

Written on: 29/10/2020 by Lolasmummy66 (1 review written)

The agent is a credit to Holiday Gems, what a great guy! Very helpful and honest… Read Full Review

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