Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“I phoned up holiday gems recently because I had once...”

Written on: 21/06/2018 by Safarifun (1 review written)

I phoned up holiday gems recently because I had once used them several years back when I went to Egypt and I wanted a good location there again at a reasonable price in a good location at a respectable hotel for myself, Sister and friend/s for next March 2019. I was a bit sceptical at first having read some very recent negative reviews about holiday gems but thought I would go by my previous experience which had been a good one . I got to speak with a very cheerful, friendly and helpful Agent… Read Full Review

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★★★★★

“majorca holiday”

Written on: 21/06/2018 by clive48 (1 review written)

We phoned up originally to book a holiday on line but we were too late it had gone,Jinette Fidan told us she would look for something in our price range and came up with several offers for us to consider.We chose a half board option in a 4 star hotel,Jinette went through everything with us nothing was too much trouble for her I can honestly say I,ve not had such good service before and will certainly be using Holiday Gems again,thank you so much … Read Full Review

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★★★★★

“Holiday booking”

Written on: 21/06/2018 by LesleyMc39 (1 review written)

Very helpful, informative, had all information i requested and answered all my questions. Polite and cheerful Sam214… Read Full Review

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★★★★★

“Excellent”

Written on: 21/06/2018 by Mel196669 (1 review written)

Was a great pleasure booking my holiday today so polite and very helpful took time in finding the tight holiday for us thankyou so much… Read Full Review

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★★★★★

“my booking experiance”

Written on: 21/06/2018 by Tess225 (1 review written)

the booking for a holiday was stress free and excellent with obliging staff;sam214… Read Full Review

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★★★★★

“Very helpful booking staff”

Written on: 21/06/2018

I have just booked a holiday with this company and I found the lady I spoke to, to be extremely helpful. If the holiday turns out as well as the booking experience I will be a very happy customer… Read Full Review

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★★★★★

“got a call that day very helpful and polite answered...”

Written on: 21/06/2018 by jackandchris (1 review written)

got a call that day very helpful and polite answered all my questions could not do enough for me. I would highly recommend this service to my family and friends. I have already told some of my family about you. It was easy to find on the internet and quite easy to use and the call after to check if every thing was OK was great… Read Full Review

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★☆☆☆☆

“terrible communications”

Written on: 20/06/2018 by umGallegos484 (1 review written)

They made a simple mistake on my booking which I have repeatedly asked them to rectify - but they told me to! After a while they stopped replying to my emails - or they replied to my emails with a different question and not related to the original mistake on their part in the first place. They made a simple error but didn't seem to be able to sort for me. This problem is still on going so thought I'd write here. If they can sort it out with a matter of urgency then I might just change this… Read Full Review

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★★★★★

“Great customer service and very patient my booking...”

Written on: 19/06/2018

Great customer service and very patient my booking wasnt the easiest but the representative was very profesional and nothing was to much trouble… Read Full Review

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★★★★★

“Booked with confidence:-)”

Written on: 19/06/2018 by sammyj91 (1 review written)

Spoke to a lovely lady today who really did go above and beyond to book my family holiday. Such a friendly manner, easy to talk to and I felt she took all the pressure off reassuring me she will find me and my family the perfect holiday. … Read Full Review

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★★★★★

“Agent 213”

Written on: 19/06/2018 by RashadAnderson (1 review written)

Hassle free, would definitely recommend to friends & would totally book through holiday gems again. Great holiday fantastic experience… Read Full Review

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★★★★★

“holiday vacation”

Written on: 19/06/2018

very good service and a very helpful lady that got us sorted .would book again with this company… Read Full Review

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★★★★★

“brill”

Written on: 19/06/2018 by pasha3375 (1 review written)

I was really happy with the service i got no pushy and generally wanted to help and find me a nice hotel… Read Full Review

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★☆☆☆☆

“wordt ever never book with this company”

Written on: 19/06/2018 by ngShoemaker1976 (1 review written)

Worst ever company I booked a holiday paid in full but did not get what I paid for, I have received terrible service. Adviser has been dealing with me, but I have to keep chasing him and emailing him! He does not get back to me. I was over charged for the holiday that I booked but have not been refunded the full amount agreed. I am very stressed with the service I have received . … Read Full Review

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★★★☆☆

“Didnt get for price quoted on website”

Written on: 18/06/2018 by Donnadog (1 review written)

I booked my holiday online and thought that it was then booked and sorted. To my suprise i was then sent a text to contact a travel advisor to discuss my booking. I was then told that there were no rooms left at thiscprice ( suprise suprise) and that the flights had also gone up as there had been a sale on? Just for the record the flights and accomodation are still being advertised at the same price today on the website. To keep my holiday i had picked i have got to pay an extra £200 to what i… Read Full Review

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★★★★★

“An Excellent Service”

Written on: 18/06/2018 by McDaniel241 (1 review written)

Emma212 was a very professional travel consultant. Her no fuss and no bother attitude got me the holiday I wanted at a very affordable price. I would recommend Holiday Gems to all my friends and family in the future… Read Full Review

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★★★★★

“Emma212 was absolutely Brilliant ”

Written on: 18/06/2018 by SandraWhite (1 review written)

Emma212 was so helpful she was brilliant searching for the best options for me and my budget. Nothing was too much trouble. Can’t thank her enough, all booked with luggage and selected seats. Thank you Emma212 and Holiday Gems can’t wait to go now… Read Full Review

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★★★★★

“The person I dealt with was extremely helpful and very...”

Written on: 18/06/2018 by 1983Gibson (1 review written)

The person I dealt with was extremely helpful and very patient, she guided me through the process making suggustions, she changed our flights to more suitable ones, answered all my questions, what she didnot know she found out and emailed me. She even took time to go through my paperwork as my printer stopped working. Thank You to the person I dealt with. … Read Full Review

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★★★★★

“Very Helpful & Friendly”

Written on: 17/06/2018 by JasonMcManus112 (1 review written)

I was very pleased to talk to Jane210 this morning. She was very helpful and assisted us to book a holiday to Malaga to see family relatives in July. I would recommend her and Holiday Gems to friends and family. Thank you… Read Full Review

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★★★★★

“Lily209”

Written on: 17/06/2018 by Jett372 (1 review written)

Lily209 was very helpful for us today, we had never left a holiday so very last minute,but with her help she guided us through the booking process with ease, and kept in contact by phone updating us on a minor issues that arose on booking. As long as the holiday is as good as the booking procedure I would use this company again without hesitation… Read Full Review

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