Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“excellent ”

Written on: 25/04/2018 by simonflight (1 review written)

Hello. the person I dealt with was really helpful i will recommend her to anyone i will be booking my next holiday through her… Read Full Review

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★★★★★

“The person I dealt with was amazing, nothing too much...”

Written on: 25/04/2018 by pgPennington194 (1 review written)

The person I dealt with was amazing, nothing too much trouble, spent ages finding me a great deal to Turkey, very happy, thanks… Read Full Review

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★★★★★

“Agent213 fantastic service ”

Written on: 25/04/2018 by Finch146 (1 review written)

Very happy with service provided by customer service personnel, Rose, website easy to navigate, would recommend… Read Full Review

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★★★★★

“Easy to talk to, and informative. Explained everything...”

Written on: 25/04/2018

Easy to talk to, and informative. Explained everything clearly and in detail.very friendly and helpful … Read Full Review

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★★★★★

“Excellent on the phone! ”

Written on: 24/04/2018 by nmacerskine (1 review written)

The person I dealt with was excellent on the phone, very helpful and organised a very last minute holiday which was a great achievement! Thank you to her!… Read Full Review

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★★★★★

“Fantastic Service from Start to finish”

Written on: 24/04/2018 by StuartRebecca (1 review written)

Very helpful staff worked with us from start to finish as complete novices on booking up our first holiday together. Very helpful staff worked with us from start to finish as complete novices on booking up our first holiday together. Was extremely patient, understanding of our requirements and the help received was second to none. would like to take this opportunity to thank the person I dealt with who was extremely patient, understanding of our requirements and the help received was second… Read Full Review

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★★★★★

“I cannot rate the person I dealt with highly enough....”

Written on: 24/04/2018 by beautyboxswaps (1 review written)

I cannot rate the person I dealt with highly enough. Exemplary service. Against all the odds she patiently ensured we got the very best holiday for us. Give her a payrise... she deserves it!… Read Full Review

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★★★★☆

“AGENT213”

Written on: 24/04/2018

Great personal service. Never used this company before. I booked online Friday evening and was told to expect a call from an agent within 72hrs. This call came just 12hrs later! The agent explained the price I was quoted online could not be matched because of the hotel room provider. She offered to look at alternative dates and hotels. She also quoted the updated price, which I accepted. She then went on describing in great detail the area we're traveling to and answered my million questions… Read Full Review

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★★★★★

“Simple friendly polite”

Written on: 23/04/2018 by Livershah (1 review written)

Cheapest quote i got on the internet so decided to phone in and got even cheaper the next day! It was simple requsted a qoute they phoned me back next day and i paid deposit simple as that, 5008 pounds for a 5 star hotel atlantis palm for 10 nights with return transfers virgin holidays were quoting me 6450 for exact same dates and times with a less expansive room too great start to the holiday feeling,thank you destination2… Read Full Review

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★★★★★

“Lily 209 amazing”

Written on: 23/04/2018 by KaitlynnO'Keefe (1 review written)

Lily 209 was amazing she went above and beyond to find me my choosen hotel at a very good rate. Thank you Lily… Read Full Review

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★★★★★

“First time EVER booking on line and was worried about it. ”

Written on: 22/04/2018 by ShawnEwing2 (1 review written)

I cannot thank you enough for the way you lead me through my booking, you were VERY UNDERSTANDING about my confusion and was SO PATIENT throughout my conversation with YOU. you made what i thought would be so difficult A PIECE OF CAKE. I AM 74 AND NOT VERY COMPUTER SAVY at all. In my opinion, YOU ARE a STAR and a credit to HOLIDAY GEMS, No wander a complete stranger ( of my age ) that i was talking to about weather and holidays recommended HOLIDAY GEMS. By booking with you i saved over NINE… Read Full Review

Customerliaison's Comment

Written on: 23/04/2018

Thank you. What a super review !

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★★★★★

“Lake garda holiday ”

Written on: 22/04/2018 by Moseraa497 (1 review written)

We were very pleased with the response we received from the person on the other end of the phone call her voice was friendly and very helpful: We need people to be patient with us and to explain each step to us which she did very competently :thankyou… Read Full Review

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★★★★☆

“Lovely series ”

Written on: 21/04/2018 by michellekemp (1 review written)

Lovely lady smashing approach shame it wasn't the price I tried to book .but too much hassle to start again .I'll no for next time it will be more money… Read Full Review

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★★★★☆

“great service.”

Written on: 21/04/2018 by Cherylelamb (1 review written)

The person I dealt with was very friendly and helpful. Got me the holiday I wanted at a good price… Read Full Review

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★★★★★

“Very helpful and professional service from the person...”

Written on: 21/04/2018

Very helpful and professional service from the person I dealt with. We couldn't get our original choice of hotel but the person I dealt with was very good with finding us alternative choices. Would recommend to family and friends. Thank you… Read Full Review

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★★★★★

“brill”

Written on: 21/04/2018 by AracelyUnderwood201 (1 review written)

everything was great agent 185 gave graet advice were to stay in tenerife new wht she was talking about and very helpful… Read Full Review

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★★★★★

“easy , fast experience.”

Written on: 20/04/2018 by spaceym (1 review written)

The whole booking process was very easy , Emma212 was so efficient & did all she could to suit our needs. The advice she provided was very helpful & we will not hesitate to use the company again in the future… Read Full Review

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★★★★★

“Staff are very friendly and very helpful. They...”

Written on: 20/04/2018 by YHUSSEYIN (1 review written)

Staff are very friendly and very helpful. They managed to get me a good deal on a package to Marmaris,Turkey. Would recommend Holiday Gems to other people, this is the first time for me and it was good… Read Full Review

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★★★★☆

“Easy website, nice staff but website prices are...”

Written on: 20/04/2018 by Helen9160 (1 review written)

I found the website easy to use with plenty of filter options to pin point the exact sort of hotel I was looking for. Found the booking and payment process on there easy too. I then received a phone call about an hour after I made the booking to tell me that the prices weren't up to date and to go ahead with the holiday would cost an extra £50 (This worked out as a 15% increase as I only booked a short break). The lady that called me was very helpful and answered all my questions… Read Full Review

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★★★★★

“amazing helpful service”

Written on: 20/04/2018 by Yadirag1990 (1 review written)

The person I dealt with had helped me massively yesterday. I have spent the past week looking for a good deal for myself and partner to go away. The person I dealt with helped massively and even matched a competitor price! Thanks so much for your help. The only thing i would change is having paperwork quicker..this is only cause i am a worrier other than that fantastic service!… Read Full Review

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