Holiday Gems Reviews - www.holidaygems.co.uk

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Extremely helpful and lovely telephone manner”

Written on: 24/09/2018 by yas72 (1 review written)

212, the adviser was lovely to speak to, very informative and found many options that matched what I was looking for. I was recommended this adviser by a relative and would definitely recommend her to anyone looking to book a holiday. Adviser was able to use her experience to suggest the holidays and found beautiful hotels for me… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 24/09/2018 by Juls1962 (1 review written)

Booked a month b4 we went on holiday.we later found out it's not a live site.agent called us back to say holiday would cost more than original price. Offered us another hotel for same price.as we were in middle of eating we said yes without looking at reviews. When I tried to change hotel. We got we have to e-mail the suppiler which took over a week to come back to us with outrageous prices. When I tried again they said could not change. We ended up paying to stay in a self catering… Read Full Review

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★★★★★

“Turkish delight and sights”

Written on: 24/09/2018 by Loribee (1 review written)

Spoke to Lily209 today to book a holiday to Turkey leaving in 2 weeks. Lovely lady, couldn’t have been more helpful. Very informative about our chosen area of Bodrum, where she had worked previously as a holiday rep, what to expect to pay for good local food etc and advice on where to book excursions, cost of taxis and about the bus into town from the hotel. It was a pleasure to deal with someone so professional and competent. This was my first time booking with Holiday Gems but will… Read Full Review

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★★★★★

“Was very helpful and pleasant I would recommend...”

Written on: 23/09/2018 by Mockydrippin16 (1 review written)

Was very helpful and pleasant I would recommend Holidaygems to anyone… Read Full Review

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★★★★★

“I found your staff very willing and helpful in booking...”

Written on: 23/09/2018 by carpenter0121 (1 review written)

I found your staff very willing and helpful in booking my holiday to Gran Canaria.I will use your company again and recommend you to others.A very good service… Read Full Review

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★★★★★

“custmer care”

Written on: 23/09/2018 by Pereirafl299 (1 review written)

I was more than happy with the attitude and customer care I received during my booking the adviser was patient with me and very helpful and tried to get me the best deal nearest to my budget and because of this I chose to have my holiday with this company thank you… Read Full Review

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★★★★★

“SO VERY HELPFUL”

Written on: 22/09/2018 by jimenajan (1 review written)

an easy going service but thoroughtly efficient.Nothing was too much trouble and the results were so satisfactory I booked the holiday there and then. This is the second time I have booked with holiday gems and would always go to them first before booking a holiday… Read Full Review

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★★★★★

“always holiday gems get a good service at good rates...”

Written on: 22/09/2018 by pipharvey (1 review written)

always holiday gems get a good service at good rates used this site 20 times over the years had no problems… Read Full Review

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★★★★☆

“Helpful, complete service”

Written on: 22/09/2018 by Danteontour (1 review written)

Holiday Gems is a competitive site that for us gave us good value for our money. We found our holiday and confirmed flights and I was ready to proceed, however I had a question so rang for help. I got through no issues and received help right away with explanations to my questions. I booked our holiday there and then and added a few extras that I normally book later, no problems. I found the booking agent very helpful and knowledgeable. Would I use them again, yes. Please note the site, as I… Read Full Review

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★★★☆☆

“Overall experience mixed ”

Written on: 22/09/2018 by MichH24 (1 review written)

the travel consultant ( 208) was more than helpful and friendly in helping me find the holiday I wanted. thank you The website and online query/ booking form however needs some work as it is time consuming and frustrating and doesn’t always work. In my experience the price initially found online is never the price you end up paying. The sceptic in me asks is this to draw you in? Advice would be to ring then rather than using it he on line service… Read Full Review

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★★★★★

“Holiday booking with lily209”

Written on: 21/09/2018 by Darrell7 (1 review written)

Very helpful got me a great deal will book with you again lily209 was a pleasure to deal with… Read Full Review

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★☆☆☆☆

“We booked our flight and hotel with them only for them...”

Written on: 21/09/2018 by AbramHalsey (1 review written)

We booked our flight and hotel with them only for them to ring up the next day and say the payment had not gone through ?? if the payment had not gone through why did they not tell me at the time ? so next day £250 more for the same holiday !!! DO NOT USE THIS COMPANY --- BOOK IT YOURSELF AND SAVE A FORTUNE… Read Full Review

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★★★★★

“Great helpful and friendly consultant a pleasure to do...”

Written on: 21/09/2018 by Clevelandei111 (1 review written)

Great helpful and friendly consultant a pleasure to do a booking with. I would recommend to friends and family… Read Full Review

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★★★★★

“Very good service ”

Written on: 20/09/2018

Thank you for being very helpful in booking my holiday Lily209 who took my call and booked it for me was very helpful and pleasant to talk to Will definitely use her again for my future holidays… Read Full Review

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★★★★★

“Very easy yo book a holiday ”

Written on: 20/09/2018 by Raymond49 (1 review written)

When booking our holiday, the lady was very patiywith my husband when he started going into one about Ryanair’s new baggage allowance and charges. She dcplainoit very well to him… Read Full Review

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★☆☆☆☆

“Holiday Nightmare with Holidaygems”

Written on: 20/09/2018 by sharks8423 (1 review written)

There were so many problems with our Holiday that it would take me all day to list them all, but the service from Holkidaygems was atrocious from the moment it was booked. Prior to booking our all inclusive holiday I sought assurances that there would be food choices for my son who is Vegan and was told this would not be a problem as the hotel did "World Food", however once at our hotel we realised that this was an issue and despite paying almost £3000 for our Holiday I often had to take my… Read Full Review

Customerliaison's Response to sharks8423's Review

Written on: 20/09/2018

The contents of this review is focused primarily on the hotel and not on the service offered by Holiday Gems who fulfilled all our obligations and requests to the hotel. Unfortunately, as we act only as agents we cannot be held responsible for the day to day management of the hotel. Further, at no time during the holiday were we or our suppliers contacted as per the clear instructions on the voucher and which may have resulted in a more positive outcome.

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Sharks8423's reply to Customerliaison's Comment

Written on: 20/09/2018

Once again you are choosing to ignore the fact that before actually booking this holiday I spoke to Holidaygems and was assured that Vegan food was not a problem and that the 2 rooms would be together..,,HAD I NOT BEEN GIVEN THESE ASSURANCES I WOULD NOT HAVE BOOKED THE HOLIDAY!! Further I think you will find that f a holiday is booked on the basis of incorrect iinformation being given at time of booking your terms and conditions become invalid

* And by the time we actually got to the hotel I was so sick and tired of attempting to get any sense out of holidaygems that I decided to attempt to make the best of it regardless

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★★★★★

“Bargain holidays helpful staff”

Written on: 19/09/2018 by Dochertywelch (1 review written)

I booked an all inclusive holiday to tenerife and the website is easy to navigate. Then an advisor contacted me via email and telephone to discuss my order as accomodation price had changed it was still cheap. She was very helpful and answered my questions and sorted out my hold baggage when she booked the flights rather than me having to incure an even bigger charge by booking it in with the airline after tickets had been sent. Good experience with customer services and website thanks  … Read Full Review

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★★★★★

“Price change”

Written on: 18/09/2018

Booked holiday 2and half weeks before going... Internet price was different because last minute flight ticket price change.. Lilly from the agency called us back.Explained everything Tried all the best (cheap) options for us.. Sorted out everything... Even booked the luggages for us... Very satisfied with it… Read Full Review

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★★★★★

“great service”

Written on: 18/09/2018 by sherwood101 (1 review written)

fantastic service very helpful especially when I had a problem with my payment. I would certainly recommend the service and could always speak to a member of staff when needed. As I was booking very late everything was clearly explained to me. I was always directed to the operator that was dealing with my holiday so not having to explain over again my needs. I am looking forward to a carefree holiday thanks. Code 208… Read Full Review

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★★★★★

“fantastic service”

Written on: 18/09/2018 by mozey001 (1 review written)

great service, friendly staff and very competitive prices. Staff very helpful and communication excellent… Read Full Review

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