Fogg Travel Insurance Services Ltd Reviews

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Latest Reviews

★☆☆☆☆

“Pointless as they do not follow through”

Written on: 12/11/2019 by Forbes340 (1 review written)

May as well not get insurance than get it with Fogg. Will go to all lengths to not pay out, which can be expected but when it is a clear avoidance it is very irritating. Down money and will be telling all to avoid at all costs… Read Full Review

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★☆☆☆☆

“No contact”

Written on: 10/01/2019 by terribleinsurance (1 review written)

Medical side ofExplorer Travel Insurance. My daughter had an accident in Cambodia where she had emergency surgery The doctors said they didnt have the expertise to continue with her treatment so she went to Thonburi hospital in Bangkok. On the day of her accident we immediately contacted Medical Assist (part of Fogg Insurance) I phoned every day to talk to the lady who had been allocated to us and update on what was happening. I left messages and sent e-mails but she never returned one call… Read Full Review

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★☆☆☆☆

“Avoidance tactics”

Written on: 14/07/2018 by SaraCummings (1 review written)

For the first time ever needced to make a claim on holiday insurance following a fall on a cruise. Insurance was taken out with Explorer who I discovered when making the claim use Fogg Travel as loss adjusters. After submitting the claim I heard nothing despite their website stating they acknowledge receipt within 3 working days. After a month I made direct contact with Explorer oulining my disatisfaction with Fogg. Their MD replied quickly and it prompted a mail from Fogg, apologies etc., but… Read Full Review

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★☆☆☆☆

“Worst company ever!”

Written on: 12/07/2018 by 1958Aguirre (1 review written)

Been months waiting for a decision on holiday cancellation refund. Asked for info from GP re reason - were supplied with this (at our cost) Asked for more info - were sent this months ago. Now asking for more info which GP wants fee for unless company contact them direct which they have not done. Sadly my father has now passed away and his file has been archived at the GP surgery and can only be accessed if Fogg Travel request direct. Blooming joke of a company, have been in contact with… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 25/04/2018 by Arelit411 (1 review written)

I traveled to Spain last year. During my first couple of weeks there I had a back problem which left me unable to move and unable to fly home. I was stuck in Spain for close to 6 months. Fogg have been terrible. Firstly I was dealing with a company who are linked to Explorer Travel Insurance. After 3 months they informed me that it was Fogg who should be dealing with my claim. Fogg took over and it's been 6 months and still nothing. They're doing everything in their power to reject my claim… Read Full Review

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★☆☆☆☆

“Worst Insurance Company I've ever dealt with”

Written on: 13/12/2017 by Xzavier386 (1 review written)

My friend and I had our flight to The Scilly Isles cancelled so we were unable to travel on another day as it was a short break. The airline confirmed we would get a full refund and the travel company said it would be a straight forward claim. That was mid October!! Despite numerous phone calls and emails, I still haven't received a reply let alone settlement of my claim. Is there anything I like about this company - No. It's hard to get through to the claims department. I've been put on hold… Read Full Review

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★☆☆☆☆

“NEVER USE FOGG TRAVEL INSURANCE SERVICE LTD”

Written on: 09/11/2017 by kb48 (2 reviews written)

My sister died suddenly whilst on a holiday in Aberdeen with a Cardiac Arrest which I witnessed, we were going on holiday to Spain the following month with her twin granddaughters and myself and can I say both our companies have paid out and communication was excellent. Fogg Travel have none of these skills in fact I phoned up to find out what was happening the message I got back was a certain person was dealing with my claim and they could not say when it would be dealt with. I put a… Read Full Review

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★☆☆☆☆

“DREADFUL COMMUNICATIONS”

Written on: 01/11/2017 by taFrazier30 (1 review written)

I have now e-mailed Fogg Insurance three times over a simple query regarding ski medicards. I have yet to receive the courtesy of a reply. If this is an example of their customer service and attention to detail then it leaves so much to be desired. Whilst the web page may be very glossy and appealing, the service behind this façade is way below anything I have experienced. I shall not be renewing with Fogg when my current insurance period runs out and I would encourage anyone else to do… Read Full Review

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★☆☆☆☆

“unbelievably slow”

Written on: 28/10/2017 by nmwo (1 review written)

I put in a claim 8 weeks ago for cancelled holiday. Chased them after 6 weeks as heard nothing. They said mine was on a priority list but they had been busy with claims from Ryanair cancelling flights and Monarch going bust. I pointed out I put in my claim ages before those things happened. They promised they would get back to me within a week. Two weeks later I've got an email confirming they've received my claim. No suggestion that they've actually done anything with it at all. I don't… Read Full Review

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★☆☆☆☆

“Very poor customer service with a lack of compassion”

Written on: 16/09/2017 by Daniela110 (1 review written)

AVOID THIS COMPANY IF AT ALL POSSIBLE! Father in law diagnosed with terminal cancer so we had to cancel the trip. Initially they were very helpful but after promising 'to acknowledge receipt of claim within 3 days' and 'outcome with 10 days' we never received receipt of claim, had to repeatedly chase on the phone for any action to be taken and were told misinformation every time we spoke to them and the manner in which we were spoken to suggested staff have had no training in customer care… Read Full Review

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★☆☆☆☆

“poor cover”

Written on: 09/08/2017

Missed flight from Melbourne due to car breakdown on way to airport. Rebooked for following day at cost of Au$912.00. Supplied all receipts and after an excessive wait received a rejection letter referring me to section B9 which states only covers outward journey from the UK. Note it only covers delay on the outward journey, if travelling by public transport so if travelling by car you are still stuffed! This cover is cheap for the reason it is rubbish. Spend a bit more and avoid this company… Read Full Review

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★☆☆☆☆

“Decalare all your ailments ”

Written on: 03/08/2017 by OswaldoWyatt (1 review written)

Declined an insurance claim as one of the party was admitted as an emergency 4 days before travel. The reason after going through medical records we had not declared one of the party suffered from PILES!!!!! They are cheap for a reason !!!!… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 19/05/2017 by matthew111111 (1 review written)

I never write reviews, I can not normally bring myself to waste the negative energy on it but in this case I feel I must ward off future customers as they have been so devastatingly terrible. I have police reports that show that our lost luggage wasn't negligent. We were reassured by the transport police that everything was thorough enough to make a successful claim but of course it wasn't because there was no description of the thief on the report so they couldn't verify that I saw him. I… Read Full Review

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★☆☆☆☆

“Broke My ACL and they rejected my claim!!”

Written on: 16/04/2015 by Laceyv474 (1 review written)

Terrible company. I had a ski accident and broke my ACL. Whilst in hospital they asked me to inform my insurance that they needed todo an MRI. Fogg told me to go home and call back the day after!! Three days went by and they refused to pay out anything towards my medical expenses and also refused to repatriate me back to the UK. I am now taking this up with a solicitor as they have not done anything and simply wanted me to use public facilities and find my own way home whilst being unable to… Read Full Review

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★☆☆☆☆

“Disappointing!”

Written on: 06/07/2012 by nellee (1 review written)

My brand new $250 camera got stolen on a trip - ripped out of my hand. Fogg insurance required the original receipts send by airmail which costed me $8 from Denmark. One week later I got a letter with a check on the value of $11 for a new camera!! I would never recommend this company to anyone!… Read Full Review

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★☆☆☆☆

“Terrible, terrible, terrible”

Written on: 12/04/2012

Fogg insurance were the insurers used by our school ski company. One of our students broke his back and fogg refused to medi evac him home. It was one of the worst experiences I have had and one I never want to repeat, poor communication, shirking of responsibilities, money is clearly more important than the safety and well being of the patient. They started off by booking an upright seat in a plane - he had a broken back! It then got steadily worse. Never use this company. Not even worth 1… Read Full Review

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★☆☆☆☆

“Foogg insurance expects yu to be able to provide a...”

Written on: 12/05/2011

Foogg insurance expects yu to be able to provide a receipt for any claim you wish to make.
I have used Fogg insurance to cover my frequent travel trips abroad for work and take out a single insurance every time I fly with BMI Baby.
I recently lost some reading glasses on a trip to Netherlands, the glasses were 2 years old and £145 when I bought them.
My replacments which I claimed for were £110. Fogg expected me to have a receipt for the original glasses before making a payment and refused to… Read Full Review

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★☆☆☆☆

“Poor, slow service. Non existent communication. ...”

Written on: 11/03/2011

Poor, slow service. Non existent communication. Expected me to chase them for progress. Required lots of information for the claim. Dealt with 3rd parties before me. Parsimonious and incompetent.
Turned a straight forward skiing accident into a long winded chore… Read Full Review

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★☆☆☆☆

“In the wake of the volcanic ash problem, advice given...”

Written on: 05/01/2011 by iainoliphant (1 review written)

In the wake of the volcanic ash problem, advice given was very poor and following it actually put us in a worse position, claims handlers were offhand and completely unsympathetic and company stonewalled our claim and subsequent complaints. Happy to take our money as long as nothing went wrong - they completely shirked their responsibilities to the people they insured… Read Full Review

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★★★★★

“Fogg were very helpful in sending forms, they...”

Written on: 10/02/2010

Fogg were very helpful in sending forms, they requested further information and then sent a cheque with not a huge amount deducted for administration etc. Altogether a painless experience… Read Full Review

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