Airborn www.airborn.co.uk

I booked a flights and hotel via airborn for 6 people. I had to check in flights via Ryanair, however i was unable to do so. Airborn werent very helpful and i was unable to check in any of my friends. Had to drive to airport and Ryanair confirmed they didn't have my email address.

Had the same problem returning and ended up paying £40 each to get on the flight.

I complained to both Ryanair and airborn they were both unhelpful. Airborn blamed myself for admin work they should've done, they were rude via telephone and correspondence via email.

Therefore if they are struggling as a company i'm not suprised, no customer service and not even doing the basics as an agent_ they will get what they deserve.

Please please do not book anything via these people.

Very quickly - an awful company to use. Overcharged us, downgraded us but still charged us for a 4*, woudln't refund any money, overcharged us for ATOL protection when this should be charged at £2.50 - we were charged £60!! We did not receive our documents until the day we travelled after days of chasing them.

No room available for us upon arrival yet still charged us for 7 nights.

Exceptionally rude and unhelpful staff - namely Adam Lewis and Danielle.

I wrote various letters to the local council (including Havering which they come under), Teletext, Thomson, ATOL, ABTA etc. Their ATOL protection had in fact lapsed!!

Really helpful man at Thurrock Council said they've now gone bust and we won't get our money back because they owe too much. We were lucky we were over charged only by £60!

They are also trading as Holiday Heros & Airborn Limited.

Good holiday luckily, but awful experience beforehand.

A couple of friends are currently on holiday in Lanzarote, they have just been approached by the hotel manager and been told Airborne Travel have gone bust, have not paid the hotel and as a result they have to pay the accomodation cost before they can leave the hotel. Can't find anything on the web about this but having read the reviews below it doesn't seem that surprising.

After booking with these cowboys we would never ever use them again!!!

My partner phoned after i had seen a good deal on the internet. They told us we were flying to Ibiza with Thomson and flying back with Thomas cook and that both ways we had a 10kg allowance which seemed great as we were travelling light anyway.The guy at the end of the phone said he would email the confirmation of the booking along to my partners email address which he repeated to him twice. We booked this on the Thursday the day before we got married and were due to fly out on the Monday morning. When we returned home on the sunday following our big day we went to print off the confirmation.....It was not there, we rang the number we were given which told us that line was not open on a Sunday...After scouring the net we found a number to ring..When we rang they said they had emailed the confirmation which they blatantly had not, we told them this and they said they would email it AGAIN!! After waiting half an hour and nothing we called back to the guy saying he had emailed it, once agoin he was told nothing was there...After another hour and still nothing we called again and gave tham my email address, he said he would now email it to this address...Another hour later we had finally recieved the confirmation which we printed off and were good to go.

When we arrived at the airportn we were told the hold luggage was only 5kg, mine was 9 and i expalined to the lady we had been told 10kg, she said i would have to pay to put it on the plain, which i did, anotehr 20 quid gone.

On the way home from our hols we were told by the lady at the airport that the confirmation letter we had was not to get us on the plane and said we would have to pay 40 quid each!! By this point we were livid as we explained that the letters we got were the only ones we had recieved, this did not matter to her.

My partner phoned up airborn to explain what had gone on and half way through the call it cut of. He called again and the same thing happened again, by the third call he was getting really angry as he just wanted to talk to someone, he was told they were going to put the phone down and they did !!!

We them emailed and told them what had gone on and we wanted some sort of refund for the airports, we were basically laughted at and told it was our fault for nor printing off all the boarding passes etc...We once again had to explain we had not recieved any of this to which they replied well you must of???

We have now sent an email asking them to email the copy of what they sent on the day!!!!

We are totally appauled by the manner of the staff and cannot believe the way we have been treated, basically calling us liars...

We are n0t willing to let this lie now, unreal!!!!!!!!!!

Telephone booking the agent stated that the total price I would pay for the holiday was £435 and would be flying with KLM. travel documents arrive and state that flights are with Jet2 and toatal cost is £464.Ehen I informed airborn direct of this overcharge they claimed that this was the booking agents fee and that their agents always inform of this additional charge. They are at the moment refusing to honour my honesty when confirming to them that I was not informed of this additional charge and when I asked the agent what would the total amount debited be from my card today he replied £435. I will be seeking advice from the police station nearest there offices- requesting a service for theft of my property by Airborn express.

Also go by the names 'HolidayHero' and 'Dialacruise'. Complete set of cowboys, apparently 'managed' by a guy called Adam. They advertise eye catching holiday deals on websites such as Teletext. You place the booking over the phone by giving credit/debit card details. A few days later Adam calls you back to say part of the cost of the holiday has now increased (in my case he phoned the day after I’d booked a holiday claiming the return flights were no longer available unless I paid more money). When you ask to cancel he refuses, then ignores all phone calls, along with the rest of his staff. If you manage to speak to someone, they'll tell you a colleague or the 'manager Adam' will phone you back. They never do. From the numerous calls I made, it appears as though there's approx 4/5 people working for this rip off outfit, clearly conning as many people as they can who unwittingly book with them.

There are a lot of other reviews similar to this if you Google 'Airborn Direct', so please be warned. I had a lucky escape and cancelled my credit card before they took payment, however there are plenty of other reviews on the internet from people struggling to get their money refunded.

Hope anyone considering booking with them comes across this review first.

Adam's direct number if you want to complain to him (which is rather pointless to be fair): 0800 008 6005

I like everyone else on here was robbed by airborn direct after they sold me an unbelievably cheap holiday which turned out was more expensive on the confirmation receipt. They took money from my account with permission after i refused to pay anymore money because of there poor customer service and false promises. I never got a penny back and i imagine all of you will end up in the same boat as i did, out of pocket with no holiday. I urge all of you to email Domonic Littlewood fron the bbc [email protected] to try and get these idiots exposed for what they are

Do not book with this company. I booked two flights with them on the phone, and was quoted the price of the flights and luggage but not the total. When I received the receipt it became clear that they had added £ 65 of 'administration charges'. When I managed to get hold of them (after a number of phonecalls and long waits) to query this they told me they can add these charges because they are a travel agent. I ended up paying a lot more than I would have if I had booked directly with the carrier, Thomas Cook.

Airborn Direct also known as Holiday Hero. I wish I had found this site before I booked. We found them via Teletext holidays. By the time we rang, the price of the holiday had miraculously gone up £10 each but we went with it. We were convinced to buy transfers but later discovered it would have been far cheaper to have just got our own. Anyway, the full total with extras came to £718 but when our confirmation came it had jumped up to £760. We called to find out why and to also ask what 0 hold luggage meant (being a bit green in the travel industry jargon). Apparantly the payment included a £18 something charge per person and instead of being charged 3% extra (as stated on teletext site) they had charged 4%. Oh and 0 hold luggage meant no suitcases!! This had NOT been mentioned at any time during the quick booking phone call, only that there was 10kg hand luggage. In my mind this is like agreeing to buy a car and then being told the tyres are extra. Ok if you are told to begin with but no good later.

We contacted Trading Standard who told us to write to them and request an answer within a time we thought reasonable and since we were travelling in a month, 5 working days was reasonable to us. They didn't reply and we had to send a second letter under TS instructions. We got our overcharge back but they refused to accept anything about our cases. They refused to speak about it on the phone and did not reply to emails. When I called to ask about their response to our email, I was told very abrubtly that they have 10 days to respond and this is good because ABTA tell them to have 28 days. I realised that it was actually the 10th day and emailed to point this out and for the first time got a reply - arguing with me that I was wrong!!!

We went to Citizens advice who rang them and they even tried to fob them off and not speak to them, the lady at CIB had to be quite forceful but they refused to accept any responsibilty with regard to the suitcases and that they had been clear in the call. I asked for a copy of the booking phone call which they said I could have - for £15. They even said 'why didn't we use our refunded money to pay for our suitcases!!!'

In amongst all this we realised that within all the stuff they had sent us with the confirmation and what should have been tickets, the tickets weren't actually there. Imagine if we hadn't dicovered that until the airport!!! Also our flights were changed at the last minute both directions so we travelled from Manchester via Gatwick and added 2 extra hours to our flights.

They have been completely rude and unprofessional but unfortunately ABTA say they have done nothing wrong. I will however be recontacting them to tell them of this site and see if they actually want their name on a company like this.

The only upside was we did have a nice holiday even though we had to pay £28 per suitcase on top of our original price.

Booked holiday through teletext. After they took my money, later that day was advised there was a problem as the early flights were cancelled and that they had booked us on later flights. Asked for refund due to loss of holiday time because of the late flights, was told not posible. After many exhausting calls the next day, was told I could have the original flights even though I had previously been told by another employee that these early flights don't exist anymore as the airline had stopped sheduling them! Requested confirmation as I was worried by this point of the authenticity of the company. Took many calls to get them to send confirmation. When it did arrive they had charged more then the oriiginal quote. Questioned this but was met with rudeness and told I wanted the early flights so thats why I had to pay more! THE ORIGINAL AGREEMENT WAS £285 WHICH STATED THESE EARLY FLIGHTS WHEN I FIRST BOOKED THE HOLIDAY SO WHY WOULD I BE CHARGED AN EXTRA £35 FOR THE SAME FLIGHT TIMES?

Also discovered there was no arrangements for hold baggage which was never mention, was just told a 10kg baggage allowance. At no point was it mentioned that it was for hand luggage only! What good is that, you cant take a weeks worth of cloths etc in a flight bag!

Sought advice to persue compensation which Ive have just started and was advised by Consumer Direct to request an unedited copy of the original booking call. Not going to let this settle until I get a full refund as Im appauled at their unprofessional approach to customer relations. They have underestimated me. Im no idiot, I intend to see this right through to the courts if necessary. I wont be made a fool of, watch this space!!