Vision Direct - www.visiondirect.co.uk Reviews

★★★★★
4.7 / 5
97% of users recommend this
  • Value For Money

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Vision Direct - www.visiondirect.co.uk
Vision Direct - www.visiondirect.co.uk

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Latest Reviews

★☆☆☆☆

“Zero stars - Cheap for a reason - AVOID”

Written on: 06/05/2021 by Vision_direct43890 (1 review written)

Customer service changes customer details, lens prices and cancels orders created on the VisionDirect platform at will, to the point where I had to specifically tell them NOT to do so - NOT to remove items from my basket or change my username without my permission (!) etc. I'm not sure what the thought process of the customer service team is exactly but it definitely isn't one that 'puts the customer first'. Out of the many contact lens suppliers (feelgoodcontacts, pinkyparadise, nextdaylenses… Read Full Review

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★☆☆☆☆

“No communication”

Written on: 21/06/2019

Usually next day delivery, not this time. Some items out of stock but they never communicated or updated me with when they would arrive, or even sent part of the order. I had to call after a week and they said they were shipping it that day. Didn't arrive so rang again. They then said it would be the following week. In the meantime I ran out of lenses. Discovered lensstore.com which was brilliant and I cancelled Vision Direct. What a shambles… Read Full Review

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★★★★★

“This company is brilliant!”

Written on: 15/09/2017

To start with they have contacts in my prescription, they came within a week, the contacts themselves are really soft and comfortable and the company doesn't try to fleece you with the price. The packaging is fantastic and as high quality as the contacts and came with a 'thank you for your business' token that really made me smile and think that this is a company I want to give my money to versus the rude lack of customer care you receive in shops these days. Thank you vision direct, I'll be… Read Full Review

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★☆☆☆☆

“service is terrible”

Written on: 06/04/2016 by Kleavitt614 (1 review written)

I ordered my lenses and it took over 7 days for delivery when the lenses came i went through them like water. ( ripped, didnt Fit my eyes). I contacted customer service they told me in order for a Credit i had to send the lenses BACK... i fought with them for over a week before i recieved my credit... ordered another back now over a week later i am still waiting on the Lenses,and all they can tell me is it is out of their control... Mind you, never once did they reach out to me to tell me there… Read Full Review

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★★★★★

“Perfect every time. ”

Written on: 29/01/2015 by Wissywig (1 review written)

This is my second order with Vision Direct (previously GetLenses), and i don't have a single complaint with them. Super easy to order, lots of variety to choose from, and my lenses arrived well packaged the day after I ordered them. Can't beat their prices either. I rarely leave reviews, but when i get great service on something as vital as my vision (I'm blind as a bat without my lenses), I'm very willing to do so. Thanks VD/GL for making something that used to be a hassle incredibly easy!… Read Full Review

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★★★★★

“Very quick delivery, good value”

Written on: 23/01/2015 by KristianDuncan220 (1 review written)

First time I've ordered from these and I am gojng to all the time now! Not only did I get free next day delivery but I got three solutions for a very cheap price and they also gave me a bag of haribo! Fantastic , would highly recommend them!… Read Full Review

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★★★★☆

“Good service, no discounts though ”

Written on: 23/08/2014

Been using Getlenses for nearly 6 years now, not had one £5, £10 or even £15 off any order, they only really give you £5 off when you recommend someone, which I think is pretty poor, but I suppose the cost of the lenses compared to optician prices is night and day, delivery time is fantastic too. :)… Read Full Review

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★★★★★

“Incredible Value & Service”

Written on: 10/08/2014 by kcMcCain441 (1 review written)

Extremely happy with this product. For the 355ml Bottles (x2) you receive, it works out way cheaper than any of the other local well trusted shops/supermarkets. As far as the delivery goes - I think I got mine within the time frame and will continue to just keep re-ordering. You will always have spare lenses cases at hand just in emergencies. With "Getlenses.co.uk" you quite often get special offers if you stick with them. Great value,quality and service all in one. What more you you want?… Read Full Review

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★★★★★

“Fantasticly quick and cheap”

Written on: 03/08/2014 by 422Pollard (1 review written)

I ordered on Friday at 3pm, delivered Saturday 8am... what a fantastic service and my lenses were half the prices they were at boots. I even called on Friday to ask about delivery date and time and Kerry was so nice… Read Full Review

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★★★★★

“awesome”

Written on: 23/07/2014 by Karenw161 (1 review written)

Lenses are good value for money, delivery is quick and they always include a new contact lens case. The website is convenient with many types of lenses to choose from and don't need a recipe to order them as long as you know your parameters. would and did recommend it to a friend!… Read Full Review

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★★★★★

“Perfect Clarity with GetLenses”

Written on: 21/06/2014 by Tropx110 (2 reviews written)

I have been using Air Optix since 2006 and the company I use to get lens would have been Lens Direct. Pricing is important to me, plus I wanted to try new lens. Choosing Biofinity from Coopervision, it was either to purchase them from Lens Direct or Get Lenses; thankfully, Get Lenses had a discount code for first time buyers, so they easily got my business. Dispatched on time. Arrived on time. Excellent service, no problems and the lens arrived safe and sound. Highly recommendable. Their… Read Full Review

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★★★★★

“Great Service”

Written on: 22/05/2014 by Lindia1 (1 review written)

Easy to order, speedy delivery, great product - all this and a bag of Haribo sweets in with my order. Little touches like this are so great. Thank you… Read Full Review

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★★★★☆

“Good service, value for money”

Written on: 22/05/2014 by shepherdessValentine (1 review written)

I use Get Lenses because they are fast, efficient and excellent value for money. I have not managed to find my toric lenses anywhere else cheaper. They have been very helpful when there have been any problems and I would thoroughly recommend them to any contact lens wearer. The website is really easy to use, find your lenses, enter the prescription and order. It really is simple and effective. I don't have any complaints...and hope not to!… Read Full Review

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★★★★★

“Really good quick and cheaper than most places .all in...”

Written on: 30/04/2014 by Alexzander110 (1 review written)

Really good quick and cheaper than most places .all in all am highly satisfied… Read Full Review

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★★★★★

“Top class service”

Written on: 28/04/2014 by 74McGregor (1 review written)

The service is great A reminder to reorder , straight into website , reorder and it's that simple! Dispatch is quick and lenses arrive through letterbox no need to wait in for a delivery… Read Full Review

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★★★★★

“Prroclear contact lenses”

Written on: 16/04/2014 by Tinahen68 (1 review written)

I was very happy with the service I ordered my lenses yesterday and received them this morning brilliant will recommend to all my friends and family… Read Full Review

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★★★★★

“excelent”

Written on: 04/04/2014 by ZachariahJorgensen284 (1 review written)

very easy to buy very easy to get once more you've met my expectations so 5 star to that, was a great purchase and in mint condition again, very pro thanks a million… Read Full Review

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★★★★★

“top marks”

Written on: 04/04/2014 by Browne325 (1 review written)

Always get my lenses here...great customer service along with great value and speedy delivery makes me happy to continue doing so… Read Full Review

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★★★★★

“quality quick easy”

Written on: 26/03/2014 by Luciano10 (1 review written)

Never had any issues. Excellent service… Read Full Review

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★★★★★

“get lenses review”

Written on: 22/03/2014 by 75Fox (1 review written)

fast efficient service can reorder with ease… Read Full Review

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