Pronovias Reviews

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Latest Reviews

★☆☆☆☆

“AWFUL AWFUL COMPANY”

Written on: 20/09/2021 by sophialambor (1 review written)

Every brides worst nightmare happened with me and this awful company. With weeks of delays and changes to collect my dress with the alterations I then arrived at the shop to collect my dress for them to have not done ANY of the alterations I had requested and sadly paid for 4 months before! So I had to wait for 5 hours in the shop for me to try on again and again and wait for them to do the alterations. 6pm this day I tried it on AGAIN and the new neckline was tacked onto the dress with me in… Read Full Review

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★☆☆☆☆

“Worst nightmare came true.”

Written on: 11/06/2021 by lglouberman (1 review written)

An absolute NIGHTMARE!!!! Do not get your dress here. I found out the week of my wedding that my dress had been ruined and they only let me pick from their dirty sample dresses AND charged me full price for it. WHATTTTT?! Please don’t get your dress here. The Least they could have done was press the dress and clean it for me. Nope. What a nightmare. I’ll be walking down the aisle in a dirty, wrinkled, sample dress that I still paid full price for. So upsetting… Read Full Review

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★★☆☆☆

“Poor service of staff at Pronovias Bond Street”

Written on: 29/08/2016 by Alio381 (1 review written)

I went with my sister (the bride) to a dress appointment at Pronovias (Bond Street) and was really dissapointed. First of all, we had to request our glasses of champagne as we seemed to be the only party who hadn't been offered one. On top of that, the lady assisting us didn't smile once, wasn't enthusiastic at all, and didn't give any constructive suggestions about suitable dresses for my sister who wasn't convinced by a few of the ones she had tried on. In my opinion, it was a wasted £40 fee… Read Full Review

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★☆☆☆☆

“Not worth the trauma and upset. Go anywhere, just not here”

Written on: 20/04/2016 by LH55 (1 review written)

I have just collected my dress from the so called flagship store. It is true that for a few months now I have had my concerns about the way clients are dealt with, not least the painful experience of trying to get through on their phone. Drove me mad. Plus I wasn't sure about the gown I had chosen. Anyway, I was eventually given reassurance that I had chosen the right dress for me and told that their head seamstress would be taking care of the alterations. Phew, what a relief I thought. How… Read Full Review

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★☆☆☆☆

“Shabby dresses! one size! £50 for appointment! Don't...”

Written on: 05/03/2016 by cederwood (1 review written)

Our appointment cost £50 at the Pronovias flagship store in New Bond Street and was booked for 10am, we started to be shown dresses at 10.25 am. All of the sample dresses we were shown were in a size 12, my daughter is a size 8/10. The samples were shabby, with pulled threads and pinned to fit. They look nothing like the pictures and needed to be ironed. Should you purchase a smaller size they always err on the larger size and charge you a further £300 to alter to fit. I suggested that the… Read Full Review

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★★★★★

“Wonderful experiences ”

Written on: 13/02/2015 by Johnathanm220 (1 review written)

I went to pronovias 3 times and saw 2 different members of staff who were both amazing! Very patient and I changed my mind a few times. Happy for me to try on plenty of dresses. Was really good!… Read Full Review

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★★★★★

“Lovely Experience”

Written on: 23/09/2014

I was very nervous of going into the store as I have read so many bad reviews, however there was a particular dress I saw on the website that I wanted to try and I couldn't find a store that stocked the dress. A stockist advised me to go and try on the dress in Bond Street and I could go back to her and she could order it for me with the convenience of being much nearer home. She warned me that the staff are horrible but I had to go there to try on the dress. It was amazing! I was kept… Read Full Review

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★☆☆☆☆

“Pronovias Bond Street. Awful, ignorant, snooty”

Written on: 17/06/2014 by CatherineVelge (1 review written)

The last time I looked, I dress elegantly, speak politely and smile to most shopkeepers, as I did on my last visit, on June 16th at the Pronovias on Bond street. I have never felt so unwelcome! The shopkeepers barely showed us around, had no idea what to ask us and didn't even come to appraise our choices once we were in the dressing rooms trying to find a dress for our daughters's ball. It was disappointing to say the least and as veiled women walked in with "appointments" which we were last… Read Full Review

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★☆☆☆☆

“Some of the shop assistants really rude and ignorant”

Written on: 05/04/2014 by 74Palmer (1 review written)

I was really underwhelmed by the unpleasant unfriendly and officious reception at this shop Considering I was spending good money I was really surprised and upset at the culture of studied unfriendliness that seems to prevail in this store Perhaps it is a misguided perception That shop assistants feel they should be unhelpful as they are too important to help customers Maybe some of the customers that go in the store are obnoxious I do understand this however it does not give them the right… Read Full Review

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★☆☆☆☆

“Felt pressured to buy”

Written on: 28/05/2013

Went into bond street to try on a few dresses and picked one that I loved. Paid £50 for the pleasure. I made another appointment to see the dress as I am not from the UK and wanted my Mam and sister to come and see it. Mam and sister booked flights. I then had to change the date to see the dress as I was advised the dress would not be in store. So changed the date and went in again on my own (to try on the dress in different materials) I was undecided between the material and wanted to choose… Read Full Review

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★☆☆☆☆

“So disappointed”

Written on: 17/05/2013

I made an appointment at Pronovia New Bond Street, a brand which I love and had recommended to all my friends who got married in the past, 2 of which bought Pronovia dresses (not from this store.) So naturally I happily booked my appointment at the New Bond Street store. Now, I currently live in New York and wanted my mother and 80 year old grandmother to experience the wedding dress shopping with their daughter/grandaughter and I fly back very often so buying it in the UK was very much a… Read Full Review

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★☆☆☆☆

“Dreadful aftercare service”

Written on: 06/12/2012

Went to Pronovias store earlier this year (staff are usually gathered round lounging at the reception till in packs upon entry to the store) after making an appointment in person and ordered my dress as I did love it compared to all the others I tried on (however, I did "panic" buy as I needed it within 4 months - not so sure I would have bought it if I'd had more time to shop around). Sales person was nice enough, didn't pressure me into buying it and allowed me to take photos unlike other… Read Full Review

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Yan2Yan's Comment

Written on: 12/03/2013

Which store did you go?

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★☆☆☆☆

“How do you even get an appointment!”

Written on: 02/12/2012

I had been looking around for a wedding dress and decided that I really liked the look of the pronovias range. So I went online and submitted my email request for an appointment, get the email back saying they will be intouch soon but hear nothing. So I decided to call.. Well all I can say is don't bother! No one answers! Overall I think I have now tried to call about 8 times, each time at a different time of day and I'm left on hold for ages and have just given up! Even emailed again and… Read Full Review

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Crystalrosemeredith's Comment

Written on: 17/12/2014

Ive had the same experience, and did actually get an appointment, but as already mentioned above it was pointless, staff are lazy and unhelpful! I even had to pay £30 for the dreadful experience. God help anyone who buys a dress from the store because you will never be able to contact them!!

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★☆☆☆☆

“Don't do it!!!”

Written on: 18/10/2012 by Cullen8 (1 review written)

Am so angry. Made an appointment with the New Bond St store almost 3 months ago to get a call to say that they have cancelled my appointment. When I asked why after 3 months they are cancelling my appointment they informed me that in September policy states that they are now charging £50 per appointment & that I could only keep that appointment if I paid the £! How ridiculous - if a customers appointment was made prior to this policy then surely they can't change? Am not even going to bother… Read Full Review

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★★★★★

“Pronovias Bond Street - fantastic!”

Written on: 27/11/2011 by NicolaB85 (1 review written)

My daughter and I were wary of going to Pronovias flagship store after reading so many poor reviews, but the dresses are so gorgeous we gave it a go. We are so happy that we did - our assistant, Hanna, was so sweet and helpful. Offering great advise on styles after asking about the venue so she knew what type of dress would suit the occasion. She made the whole experience lovely and my daughter found the dress of her dreams. We were not pressured into ordering straight away as Hanna wanted my… Read Full Review

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★☆☆☆☆

“A Very Unhappy Bride”

Written on: 13/09/2011

I want to share my experience dealing with Provonias with any potential brides considering purchasing one of their dresses. The bridal boutique where I put a 50% deposit down on my gown went bankrupt. Unlike every other vendor that the store dealt with, Provonias/San Patrick refuses to match the cost as best as possible to the original purchase price paid by brides like me. What shocks me is the lack of empathy for the brides who have found themselves in a terrible situation through no… Read Full Review

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★☆☆☆☆

“Well where do i begin..... ”

Written on: 16/02/2011

Well where do i begin.....

I have to very strongly disagree the the last few reviews on this site

I made my first and last visit to the flag ship store for Pronovias on Bond Street.

I arrived at the store which looks lovely from the outside, on entering i was ignored for 10 minutes plus.

I approached the desk which had six women dressed in black lounging around it, when i asked if i could book an appointment I was told there were none available at present.

As myself and my two friends… Read Full Review

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★★★★★

“ive had the best experience when i visted the Bond...”

Written on: 03/02/2011

ive had the best experience when i visted the Bond Street store, I had heard so many negatives reviews on the store but it could be further from the turth. The team were so helpful, and very friendly they made my experinece wonderful. i was shown the collection, explained about my fitting and shown the lovely collection. I would tell everyone who's getting married to visit… Read Full Review

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★☆☆☆☆

“I hope someone can give me some advice on what to do...”

Written on: 16/05/2010

I hope someone can give me some advice on what to do about going back for my next fitting at the New Bond Street Pronovias...

After having a horrible experience at my last fitting last week, I decided to contact the UK office with a complaint.

Basically, when I came in for my appointment last week, they made me wait for 25 minutes before informing me that I did not have an appointment and I must have made a mistake.

Naturally, I was upset and told them to find the seamstress and they were… Read Full Review

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★★★★★

“I have just put my deposit down on my Pronovias...”

Written on: 25/02/2010

I have just put my deposit down on my Pronovias wedding dress (style: Maria) after having attended my initial appointment at the New Bond Street shop.
The sales associate was extremely friendly without being obsequious which is exactly the type of service I wanted. My office is based near the shop so when she found out I was on my lunch break she made sure I was in and out in an hour.
I think I tried on about 8 dresses. I was helped into all the dresses and given ample time to view the… Read Full Review

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Whatajoke's Comment

Written on: 17/05/2010

Hi i'm looking at the same dress, so you would recommend them? How much is the dress if you don't mine me asking? !

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Vnoorbaccus's Comment

Written on: 29/06/2010

The "Maria" dress costs £1,290 from the Pronovias shop. On top of that I am paying £180 for alterations etc. Therefore total is £1,470. Am paying in three installments.

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