Spec-tech Spectacles Repair Reviews - www.spec-tech.co.uk

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★★★☆☆
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Latest Reviews

★★★★★

“Great service @ great value”

Written on: 01/12/2017 by Bill_Kay (1 review written)

I had my own frames and high street brands wanted to charge me 70 to £90 for the privilege of using them for new varifocal lenses. Spec Tech made it possible for me at no extra charge and at a fraction of the original quotes by almost half. Once ready, my glasses were mailed to me first class and signed for. I am satisfied with the service and its value and I would happily give them my business again… Read Full Review

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★★★★★

“Broken Flexon Bridge Repaired”

Written on: 09/08/2017 by SleepyTiger (1 review written)

I had 2 pairs of Flexon glasses, both of which broke their bridge in days of each other. Most comments on-line said they weren't repairable as they were made of the Flexon material (Titanium I think). I contacted Spec-Tech and told them the glasses were flexon and they said they would be able to repair them but only by taking off the original bridges and attaching/welding completely new ones (non-titanium) to the frames. The person I dealt with at Spec-Tech did an excellent job on them and… Read Full Review

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★★★★★

“Worth the wait!”

Written on: 07/07/2017 by Gilly9090 (1 review written)

The person at Spec Tec managed to repair my Gucci prescription sunglasses despite a very prominent, sophisticated looking online spectacle repairer, who claimed to be able to repair almost everything, telling me the glasses were totally irrepairable!! Yes,it took a little while - just under 2 weeks and yes, he didnt communicate to me what he was doing to the glasses which was slightly worrying. However, I received a phonecall to say my glasses were repaired and the cost including 1st class… Read Full Review

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★★★★★

“amazing service”

Written on: 03/02/2017 by Stokesxg500 (1 review written)

fantastic service I was told by several opticians my glasses were beyond repair but spec tech did an amazing job ,considering I had snapped them in half , they actually look as good as new from the front I am more than happy with them overall time from start to finish was about a week and a very reasonable charge as well , so yes I would certainly recommend them to anyone in the future, I would say the only down side was trying to contact them by phone ,but all turned out good in the end… Read Full Review

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★☆☆☆☆

“The Guy in charge never answer phone calls . Does a...”

Written on: 25/10/2016 by Honestcustomer2 (1 review written)

The Guy in charge never answer phone calls . Does a very poor job, I sent my glasses for repair and they broke in the same place within 2 weeks. I told them they offered 12 month guarantee in their website so they said they will repair it . I have been waiting for nearly 2 months and no sign of my glasses after I paid £60.00 plus 2 deliveries one to get it to them and to resend it . I lost 200.00 my Gucci glasses have disappeared. Terrible customer service . I do not recommend this to… Read Full Review

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Hoven123's Response to Honestcustomer2's Review

Written on: 23/01/2017

Hi I'm sorry that you could not get threw on the phone around that particular date as there was a answer machine message stating we were on holiday for 2 weeks also very surprised that your repair cost £60.00 as we usually charge no more than £25.00 please phone us to resolve this situation and refund you if we are at fault kind regards

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Hoven123's Response to Honestcustomer2's Review

Written on: 23/01/2017

I'm sorry to hear this regarding a repair we have supposedly undertaken and thay have broken again on your glasses but firstly we never usually charge £60 unless we fit new lenses we normally charge between £15 to £25 for repairs if the matter is not solved please call us, we can organise a refund or investigate the matter further as we always send repairs by signed for Royal Mail regards

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★★★★☆

“very happy”

Written on: 25/10/2016 by toBoone34 (1 review written)

I'd broken my titanium glasses and already been told impossible to repair, sent them to Spec-Tech having read their webpage. a week went by then I read the reviews and was worried. I called lots of times and eventually spoke to an advisor who then gave great service. My frames were not repairable, no surprise to me, so he suggested alternatives, not quite the light weight or quality but significantly lower price which I went for, they arrived 2 days later. Thank you … Read Full Review

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★☆☆☆☆

“What a joke”

Written on: 30/09/2016 by GenesisPuckett (1 review written)

Glasses never returned, no one answers the phone, no one returns emails. Will be contacting Exeter Council Trading Standards to see if they can assist. Just don't bother using this firm… Read Full Review

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★☆☆☆☆

“this is not a real company ”

Written on: 12/08/2016 by TristinMcDougall (1 review written)

Sent my glasses away over a month ago and now I cant get a hold of them phone just rings out. After reading all the review I now realise I made a mistake DO NOT USE IT'S A FAKE COMPANY… Read Full Review

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★★☆☆☆

“Ok Service if you can wait months”

Written on: 06/07/2016 by BDTHarris (1 review written)

Didn't read the customer reviews until after I sent my glasses off for a simple weld repair. Not titanium or anything exotic, just ordinary wire framed spectacles . I heard nothing for 4 weeks and tried many times to contact Spec Tech without success as the phone just rings and rings. When I did get through I was told my glasses would be repaired straight away and sent out the next day which I thought was strange as no quotation had been offered. 3 weeks later I received a call with a quotation… Read Full Review

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★★★★☆

“brilliant service”

Written on: 04/07/2016 by suemaria (1 review written)

Took my prescription in for news glasses. Price was a lot cheaper than opticians, owner picked out a frame for me which suited me, glasses where ready in a couple days. Really pleased with them… Read Full Review

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★★☆☆☆

“Bizarre”

Written on: 28/06/2016 by mew20 (1 review written)

Very bizarre. I will describe my experience. Their website looks reassuring - as though they care about the service they offer and are able to offer prompt glasses repair. I therefore sent my glasses to them (without reading any reviews!) and heard nothing. I telephoned them 3 days later and could not get anyone. I emailed - no response. I called again and eventually got someone (probably the owner) who said he would look for my glasses and call me back 10 minutes later. Nothing. I called… Read Full Review

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★★★★★

“Need good repairs”

Written on: 17/12/2015 by Drewes159 (1 review written)

Had been told by every spec shop in town that my expensive specs couldn't, be repaired. Spoke to Spec-Tech, giving the problem. Not only was he confident the specs could be repaired, he could also, return the goods within 48 hrs. This was stressed to him in my initial conversation. True to his word, specs returned fully repaired. Excellent service… Read Full Review

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★★★★★

“Spec-tech Repair ”

Written on: 04/12/2015 by Sierram395 (1 review written)

Sent off a pair of glasses worth £150 with a broken arm, so unusable. Came back fully repaired like new after about three weeks. The repair cost about £30 with postage, The guy you deal with seems a bit disorganised but the service provided was excellent. Recommended… Read Full Review

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★★★★☆

“Satisfied”

Written on: 14/08/2015 by JamesandChris (1 review written)

I was told by Tesco opticians that my glasses were unrepairable. Very unhappy with appalling service. Sent my glasses to Spec-Tech and very pleased with the excellent repair. (Just had to wait a couple of weeks so be patient… Read Full Review

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★★★★☆

“IT TAKES A WHILE”

Written on: 08/08/2015 by Templetonfk113 (1 review written)

Four stars for disorganisation but five stars for my Raybans repair when opticians said it was unrepairable, you may have to wait a while but he gets there in the end, He should get an assistant purely for posting repairs off within a decent time frame… Read Full Review

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★★★★★

“Just as described”

Written on: 30/07/2015 by SimonMilne (1 review written)

“I’ve been trying to find someone to replace my lenses for ages when I came across Spec tech online.....i always check reviews and must admit to being a little worried as there are some not so great reviews out there but then again I know that you can thousands of happy customers who don’t write good reviews and have a few who are not happy who immediately post poor comments online.....so I thought I’d ring the owner ....he seemed like an honest guy...I got the impression he was a small… Read Full Review

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★★★★★

“excellent service”

Written on: 26/10/2014 by Boyle288 (1 review written)

I ordered a new pair of glasses to a prescription from my opticians. There was an adequate range of frames to choose from and I could also choose which lens manufacturer I wanted. The pri e was much cheaper than other high street opticians, the glasses were ready on time and the fitting was very satisfactory… Read Full Review

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★★★★☆

“My 2 pairs of RayBans Sunglasses”

Written on: 05/08/2014 by RayBansby2 (1 review written)

My 2 pairs of RayBans Sunglasses I am very pleased with this brilliant hidden repair to both pairs of sunglasses thank you. Please be patient with Spec Tec, all I wanted was my favourite pure Italian, bought in Florence at an old fashioned optician’s shop, repaired I hadn’t worn them in 8 years but since my latest £200 pair were stolen I thought I would try Spec Tec and I am just so happy to be wearing them again. Spec Tec is similar to my jeweller who has a small shop in Surrey. An… Read Full Review

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★★★★☆

“Repair service fantastic - communication not so good”

Written on: 16/06/2014 by Cox323 (1 review written)

Firstly, the repair on my sunglasses was fantastic so I cannot complain from that point of view! The man I dealt with over the phone was helpful. Just a small gripe....I filled out the form and sent my sunglasses to be repaired. I didn't hear from them for over a week and was concerned that my glasses had been lost or they had not received them. I called and called but now answer. Eventually someone answered a few days later and confirmed they had my glasses. They were then repaired and sent… Read Full Review

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★★★★★

“Excellent service, super quality, would use again.”

Written on: 21/03/2014 by kobler (1 review written)

Considering this man works alone, the quality was super, and I would use again for sure. Thanks really thrilled with my glasses. Dawn Kobler… Read Full Review

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