My partner sent glasses for repair to this company a month ago. They were sent by 'Signed For' delivery and using Royal Mail's postal tracking, we know that they were received by the proprietor of Spec-Tech on the 11th August. It is now 6th September; Spec-Tech has not contacted us, nor have we received any response to our email queries. So nearly a month on, and we've not even had a quote for repairs and there seems to be little prospect of getting the glasses back, fixed or not. If we lived closer to Exeter, we'd call in and seek redress, but it seems that all we can do, is advise others to avoid this company.

Repair took a while, but when I was eventually able to speak to Martin, the owner of Spec-tech he explained there had sadly been a family bereavement.

So delay was completely understandable on this occasion. When the glasses were received they had been well repaired. I would recommend Spec-tech Exeter and use them again.

I sent my glasses for repair 3 months ago. I tried multiple times to speak with someone but did not receive a response. After 10!weeks I finaly spoke with someone who promised to repair and send back my glasses that day. Two weeks later and still waiting. Terrible company. Do not use.

Sent 2 pairs of glasses for hinge replacements in March 2022., After several weeks of silence, owner got in touch with a price. Several weeks of more silence, I called him and he said he was just about to post them. More weeks of silence then he used my card, charging £65. 3 weeks later still no glasses! DO NOT USE THIS COMPANY! I SUSPECT THEY HAVE GONE BUST! USE THE COMPANY IN CLACTON INSTEAD! 24 HOUR TURNAROUND. Caused me stress. Would have given 0 stars for everything if possible.

Sent my glasses to have the hinge repaired because I thought this was a good company I had used before. Wrong. So, I sent the glasses last Monday, it's now Thursday of the following week and I have heard nothing. No calls, no emails. No confirmation that they have received my specs. I would have expected them to send an estimate, if nothing else! Of course, they don't answer the phone and their phone message service can't take messages. I am stuck with wearing my old glasses but all is not lost because I have ordered some to my new prescription from a reputable company, and the should be arriving tomorrow. I don't think I will ever see the ones I sent to Spec-Tech again.

I phoned Spec-Tech and told them that my Titianium flexy glasses had broken in two at the bridge and they told me that they could replace the bridge but they would not be flexible again. I agreed a price and sent them Special Delivery post and I got them back via Special Delivery, which I paid for in the price, 4 working days later. A fantastic job had been done as it is very inticate work and I blive that they said that the work was gauranteed for one year. I am very please ans will recommend them to all and sundry.

Sent glasses in for repair and there was no communication for months. No response to email, and calls were not answered and answerphone mailbox full. Avoid at all costs!!! I plan on reporting to ombudsman.

sent my glasses with broken arm .rang and rang nothing .3 weeks later finely got thru ,said he will mend them .charge £40pound gave him my card num .and he returned a week later with a invoice bill for £48 pound .second day wearing them broke again in same place .all he did was supper glue the arm .still trying to contact 3 weeks later man don't do it

Looked for a specialist repair company to repair a pair of Rayban glasses. Talked to them and was advised they could action the repairs. Sent itgem in the post. They say they will get back quickly with a quote. That was two weeks ago. No contact from them, I have called them and no reply to call which has mostly gone to answerphone. Eventually did get a response last week and the guy said he would call me back with quote. No call and now calls are not able to go to answerphone as it tells you it is full. No idea what is happening to my glasses and I suggest you avoid this company as it displays all signs of a business not able to deliver its promises!! Shocking service!!

I had my own frames and high street brands wanted to charge me 70 to £90 for the privilege of using them for new varifocal lenses. Spec Tech made it possible for me at no extra charge and at a fraction of the original quotes by almost half. Once ready, my glasses were mailed to me first class and signed for. I am satisfied with the service and its value and I would happily give them my business again.

The person at Spec Tec managed to repair my Gucci prescription sunglasses despite a very prominent, sophisticated looking online spectacle repairer, who claimed to be able to repair almost everything, telling me the glasses were totally irrepairable!! Yes,it took a little while - just under 2 weeks and yes, he didnt communicate to me what he was doing to the glasses which was slightly worrying. However, I received a phonecall to say my glasses were repaired and the cost including 1st class postage would be £40. A fraction of what the glasses would cost to replace. I am delighted and amazed with the repair and, if you can be patient, I would very strongly recommend giving Spec Tech a chance to do what they obviously do best - mend glasses!

fantastic service I was told by several opticians my glasses were beyond repair but spec tech did an amazing job ,considering I had snapped them in half , they actually look as good as new from the front I am more than happy with them overall time from start to finish was about a week and a very reasonable charge as well , so yes I would certainly recommend them to anyone in the future, I would say the only down side was trying to contact them by phone ,but all turned out good in the end .

The Guy in charge never answer phone calls . Does a very poor job, I sent my glasses for repair and they broke in the same place within 2 weeks. I told them they offered 12 month guarantee in their website so they said they will repair it . I have been waiting for nearly 2 months and no sign of my glasses after I paid £60.00 plus 2 deliveries one to get it to them and to resend it . I lost 200.00 my Gucci glasses have disappeared. Terrible customer service . I do not recommend this to anyone!

I'd broken my titanium glasses and already been told impossible to repair, sent them to Spec-Tech having read their webpage. a week went by then I read the reviews and was worried. I called lots of times and eventually spoke to an advisor who then gave great service. My frames were not repairable, no surprise to me, so he suggested alternatives, not quite the light weight or quality but significantly lower price which I went for, they arrived 2 days later. Thank you 

Glasses never returned, no one answers the phone, no one returns emails. Will be contacting Exeter Council Trading Standards to see if they can assist. Just don't bother using this firm.

Sent my glasses away over a month ago and now I cant get a hold of them phone just rings out. After reading all the review I now realise I made a mistake DO NOT USE IT'S A FAKE COMPANY

Didn't read the customer reviews until after I sent my glasses off for a simple weld repair. Not titanium or anything exotic, just ordinary wire framed spectacles . I heard nothing for 4 weeks and tried many times to contact Spec Tech without success as the phone just rings and rings. When I did get through I was told my glasses would be repaired straight away and sent out the next day which I thought was strange as no quotation had been offered. 3 weeks later I received a call with a quotation of £35 pounds to weld the frame and the promise of delivery in a couple of days. By this time I had given up and bought a new pair, which had been prescribed, made and delivered by Tesco Opticians. 2 weeks later I phoned again to be told "Oh I thought we'd sent them out"!! Finally received my glasses back after 10 weeks. The quality of the workmanship is excellent and I cannot even see the repair. The misleading web-site claims of fast turnaround are completely unacceptable and the constant fobbing off is also unacceptable. Either this company needs more staff or a complete review of their advertising and business model. If you have a pair of sunglasses or something you don't need in a hurry I'm sure the results will be fine. If you need glasses repairing quickly best look elsewhere.

Took my prescription in for news glasses. Price was a lot cheaper than opticians, owner picked out a frame for me which suited me, glasses where ready in a couple days. Really pleased with them.

Very bizarre. I will describe my experience. Their website looks reassuring - as though they care about the service they offer and are able to offer prompt glasses repair. I therefore sent my glasses to them (without reading any reviews!) and heard nothing. I telephoned them 3 days later and could not get anyone. I emailed - no response. I called again and eventually got someone (probably the owner) who said he would look for my glasses and call me back 10 minutes later. Nothing. I called again. I was told that the glasses could be repaired and they would call me to take payment. I said that since I was on the phone, why not take payment now which was done. £35 for welding which seemed expensive but I needed the repair done ASAP so I went along with it. I was told that the repair would be done the day after and sent out that day first class post. A week later - no glasses. I called again, repeatedly and could not get anyone. Emailed and sent a letter asking for my glasses to be returned repaired or not and I received a response! I was told that the glasses would be sent back on the Monday. And guess what?! They have been and repaired, although they don't appear to have been welded but the arms partially replaced and the colours don't match (which is fine but maybe ask if this is ok?). I cannot recommend this company at all. The man I spoke to was friendly but doesn't seem able to do what he says he will most of the time.