I have been using LM service for almost two months – I’m running it in conjunction with lovefilm service to compare. As of today (Thursday) I have not received any disks from them for a week. For a 3-at-home package, this is very poor. Having spoken to them 3 times, I was first told it’s due to an internal technical glitch. However, as of today, the lady called Rachel (who’s probably the rudest call centre employee I’ve ever spoken with) told me there are no internal problems or delays and it’s all Royal Mail fault. What’s worse, I’m unable to cancel my account as, according to LM, they did actually post my disks on Monday. Needless to say, lovefilm have delivered 6 disks during this period. Two pound saving per month really does not justify switching to this horrible, horrible service from Lidle Movies. AVOID AT ALL COSTS

Shockingly bad customer service, slow turnaround, I opted for 2 DVD's per month and have only received 1! They send standard template responses to any account queries, I am cancelling and would rather pay more and get a better service! DONT DO IT !

worst dvd rental company out there and i've tried them all! they stole £123 out of my account while i was on the 'free' trial i have now sent around 20 emails and phoned several times trying to be refunded, the customer service is the worst in India! i am with orange who also use indian call centres and they are great and very helpful, however this Lidl dvd rental uses the worst i have ever had the dis pleasure of speaking to, i also found the actual service useless, i was supposed to be on an unlimited package but within the month free trial only recieved about 5 discs, then i tried to cancel and they were still sending them making it impossible to cancel until they recieved the next disc, the discs also stated not for rental on them so they aren't even buying the legally required discs! i suggest staying well clear of this cowboy operation of a dvd rental service, i'm back with lovefilm, Tesco is a part of lovefilm but even then i found it slower than lovefilm and you don't get the free streaming on the Ps3 with them which is awesome, so thumbs up lovefilm, thumbs so far down there through the floor for lidl

I tried Lidl Movies as I was thinking of changing from Lovefilm - not any more. Their prices are better but their customer service is awful. I emailed them with a query, which they replied straight away to, but didn't answer the question. I've now emailed another 3 times with no reply, and have resorted to putting a complaining letter in with my latest disk returns telling them to cancel my free trial immediately. Also, I have 2 disks at a time and for no apparent reason, 1 of the disks always arrives 2 days after the other despite Lidl claiming to post them at the same time! Cheap, but I now know the reason for it - avoid.

The unlimtted 3 disc package is by no means unlimited. It takes them 1-2 days to check in your discs and a further 1-3 working days to send you new disc's, so thats how they keep the price down. new releases are hard to come by and video adds on the website are infrequent so you keep ordering dvd's that you watched years ago and forgot the name of. box sets are sent out in dribs and drabs. shall be returning to love film if they let me out of the contract???

I moved from Tesco DVD to Lidl as it was slightly cheaper. Lidl's service was terrible. I called to complain that, again, I had not received a DVD for 10 days and wanted to cancel my membership. After calling to cancel, I noticed that two minutes after the call was made, a DVD had been sent out. As soon as I received this, I sent it back guaranteed next day delivery. They denied receiving the DVD and tried to charge £30 to my card until I sent them a copy of their staff member's signature confirming receipt. Steer clear!

This is the worst on line rental service I have used. Took a while for other DVDs to be sent out once I returned them to this outfit. Closed account before free trial ended. Then told disc lost. Four weeks after e-mailing customers services only given 14 days to complete lost disc form after three months no reply. Decided to investigate and I have now referred this to Trading Standards who are having the same problem as to no replies to e-mails etc. Spoke to the Pareent company out Now Entertainment director had arguments as to why no answer to my letter and e-mails claimed that they had sent them to me. Do not use the worst service ever and this is still ongoing

Cancelled the account but they have reactivated it claiming the discs were not sent back in time( Totally incorrect) and keep taking money out without sending discs. Will not reply to emails or contact me by phone. The wish list is a waste of time you hardly get what you want and they are so slow at processing there is little point in being a member.Please do not join you are only going to lose money.

Absolutely diabolical ! Seems all the reviewers say the same, and I'm no different. Slow turnover - I sent one back 5 days ago and they still say I have it ! Computer generated replies to emails. Decent choice, but it appears if its less than a year old, you will have to wait 2 years to receive it !

Avoid at all costs, even if it's free !

This service is extremely poor. I agree with all of the previous review. They delay dispatch if you turn DVDs around too quickly. If you cancel and they don't receive your discs back in 7 days they automatically reactivate your account. They actually sent the next disc before reactivating the account and notifying me! No customer service. No help whatsoever. Stay well away!

After my review yesterday ......I have this morning recieved a phone call from high ranking male to discuss the problems I have had with communications or lack of it.We have come to an amicable understanding & that obviously something has gone awry in my case.I am coing to give them a second chance til march.I will keep you posted what happens in the next three months....Incidently I have passed on remarks from earlier blogger to lidl and looks like a happy ending is on the horizon......watch this space..

I signed up to Lidl and there is absolutely no customer service....until you get so sick of them ignoring your emails (there is no other way to contact them)but once you send them an email that trading standards are being informed and a complaint is going to head office...the results are so fast you'd swear you are witnessing a quidditch match..!In less than an hour 4emails and 1 phonecall..and as your previous bloggers say its your fault..customer service is surly.I did not recieve one newer title..NOT for anyone who would like popular or recent films ..to be honest I really am not sure that the library size is actually whats described..but for a free trial try it as if enough people complain they may pick up thier ideas

Terrible Customer Service. They send you DVD's what you have already seen and then blame you with comments like; you put the film back on your list to watch. Why would I do that?
They also do not like you watching to many DVD's in one week so they may delay in sending them out to you. Go for the free trial and find out for yourself.
When I tried to register they kept on asking me for my details over and over again so I had no idea if I was accepted or not. It was not until the next day for this to be confirmed.
They have no telephone service, either.