A Ferry Reviews - www.aferry.co.uk

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★★☆☆☆
2.3 / 5
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  • Customer service

  • Cleanliness

  • Quality of food /drink available

  • Value For Money

Summary

A Ferry offers ferry services all over Europe and the UK

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Latest Reviews

★☆☆☆☆

“Avoid Aferry at all costs”

Written on: 07/07/2020 by Kevsav (1 review written)

Don't book with Ferrysavers/Aferry till you read this....... I wrote this 3 days ago. (it's got worse) Are Ferrysavers going into administration? By their recent actions, I'd say they are. Seriously, book with another company. I wish I had, because I seriously think I've lost my money. I initially booked a crossing prior to the lock-down. I was due to travel to France with my family, my dog and my severely mentally handicapped daughter. We own a house there, and we planned to go for a month… Read Full Review

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★☆☆☆☆

“Absolutely terrible service”

Written on: 24/05/2020 by Phillipsaln (1 review written)

I made a RETURN booking with AFerry for the 2nd May and understandably It was cancelled due to COVID 19. AFerry offered a refund VOUCHER but only for the OUTWARD journey. Apparently they are treating it as two separate bookings which they were not. How am I supposed to use the return booking when I have not travelled there? I understand that if I had booked directly with Brittany Ferries both journeys would have been credited and a cash refund would have been available. I will never use AFerry… Read Full Review

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★☆☆☆☆

“Can’t speak to a human”

Written on: 02/05/2020 by Treetops409 (1 review written)

No ferries sailing. Lockdown over all Europe. Aferry say, if I cancel there will be no refund. Try to ring , get 0844 number which is expensive and tells you to go online, but no one responds. Just got text message saying no refund. I am angry, frustrated as you are not able to speak to a human being. Cowards, unhelpful and money making from victims. I will never use again ever… Read Full Review

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★☆☆☆☆

“Take your money then dont care! Awful ”

Written on: 17/04/2020 by Slingo02 (1 review written)

If i could have given '0' stars i would have. Awful service. So the Goverment announces a lock down and because i can't now travel this company want to keep 50% of my money! Another company trying to make money from this awful time! No care to how it will affect their customers potentially out of work!… Read Full Review

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★☆☆☆☆

“Fatal ”

Written on: 18/07/2019 by Kaylynn123 (1 review written)

La compañía a ferry no me informo de un cambio de horario en mi ferry. Lo cual retrasaba todo impidiendo que llegara a valencia a tiempo a coger un vuelo para la boda de mi hermana. Tuve que irme en avión, dejar mi coche en un parking en canarias y luego a las 3 semanas volver a por mi coche. Después de un mes aún no saben darme una respuesta es imposible contactar por teléfono y encima te contestan a los mensajes cuando quieren. Sinceramente he viajado mucho a lo largo de mi vida y… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 03/12/2018 by plefanu (1 review written)

A few days before our crossing from Italy to Albania we had to cancel. We then realised that aferry had never sent us a confirmation email of the booking; we had only received a payment confirmation from paypal. We tried to log into our aferry account, but couldn't, and when we clicked reset password, the reset password email never arrived. WE HAD NO MEANS OF CANCELLING THE BOOKING AND LOST £290 BECAUSE THERE WAS NO CONTACT NUMBER ON THE SITE, AND THEY NEVER RESPONDED VIA THE EMAIL ENQUIRY… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Misleading ”

Written on: 05/09/2018 by maciejdziewirz (1 review written)

They are selling flexi option which turns out not be as described… Read Full Review

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★☆☆☆☆

“Took our money and cancelled our booking 2 hours...”

Written on: 24/07/2018 by Mragyeman (1 review written)

Took our money and cancelled our booking 2 hours before trip. Left us stranded in France. It’s been almost two weeks and we still don’t have our money back. DISGRACE, STAY AWAY… Read Full Review

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★☆☆☆☆

“They did not inform me about the cut of boarding time!”

Written on: 20/02/2018 by MissMyFerry (1 review written)

I purchased tickets from Aferry to travel from Japan to South Korea. When I purchased the tickets from Aferry I MADE SURE to read all the information provided to ensure that I wouldn’t miss the ferry. In regards to the departure of the ferry, they gave me only two pieces of information. 1. Ferry’s departure time 12:30 2. It was mentioned in this exact wording “Check in is at least 90 minutes prior to departure.” Based on this vague information. I turned up at the ferry desk at 12.12… Read Full Review

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★☆☆☆☆

“NIGHTMARE COMPANY. AVOID. SHAMEFUL CUSTOMER SERVICE.”

Written on: 27/11/2017 by Flanagan251 (1 review written)

Avoid AFERRY at all costs! Booked return from Nice, France to Corsica. On day of return sailing heard that ferry had been cancelled. Ended up having to get a ferry to Italy. Ferry was packed, noisy and NOT even the country where I had booked to. We had friends expecting us in in France and AFERRY were completely unsympathetic. AFERRY customer service was very poor. They couldn't offer any alternatives to France, it transpired that AFERRY were encouraged to book passengers to Italy to avoid any… Read Full Review

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★☆☆☆☆

“Would never use again”

Written on: 28/07/2017 by 175Pennington (1 review written)

Booked return ferry with them to Ireland from Liverpool. For small minibus and family of 8. Received email 8 days before travel to advise P&O had cancelled ferry and suggesting rebooking on ferries later that day. No sorry, no assistance, that was it. Trying to find a phone number, impossible, all the existing numbers find on the web have a recorded message saying need to email them. This is not a situation to deal with by email, ferry's likely to be fully booked / booking fast (school… Read Full Review

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★☆☆☆☆

“Be careful with this comany”

Written on: 19/05/2017 by Toine21 (1 review written)

Hi, Please be aware that this company has a very bad booking system. It is mostly not possible to make a correct booking if you have a Deviating vehicle. You can see this problem mostly after you receive your booking by mail. So, after payment. And when you contact Aferry about the problem the give you the wrong advice. It cost my a complete booking. No refund and i need to make a new booking as a need to do my job at a specific time. Very, very strange The site has a problem and Aferry says… Read Full Review

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★☆☆☆☆

“Charge me 5 Times for same travel ”

Written on: 22/04/2017 by Grace460 (1 review written)

Hi everyone , I booked a ticket for Dover Calais for Easter and my départ was at 6 but I decided to change for 12 and 5 days laters .... 1 ticket at 155€ return its take in my account and 5 min later 5 times more they take 600£ on my account for nothing .... and now I need to wait the money back ! And they don't want to give me all ! They said I booked this but I'm not crazy I can't book 5 tickets for different way the same days I was in France already ! Anyway bad customer services , they… Read Full Review

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★★☆☆☆

“Cheap means 10% more”

Written on: 12/01/2017 by BaileePeacock1982 (1 review written)

If you use aferry you will e paying a 10% fee compared to booking direct. Ok if you are in a hurry but book direct with the ferry operator to save money. I am a regular Dover Calais traveller and aferry NEVER offer better deals than the ferry companies… Read Full Review

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★★☆☆☆

“Ferry cancelled”

Written on: 12/10/2016 by jimmymccaig (1 review written)

Booking process was absolutely fine for ferry to Corsica and outbound trip from Nice with Corsica Ferries was pleasant and a great way to start our trip. That's the good part, now the poor. We'd booked an overnight return trip with Moby Line and despite having my contact details, no-one advised that the ferry had been cancelled. Now that I'm home - not received any word of explanation, refund or compensation for inconvenience (bear in mind that we required to book flights back to Nice as… Read Full Review

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★☆☆☆☆

“DO NOT USE ”

Written on: 08/08/2016

I booked my caravan and car on the ferry via the phone from Portsmouth to Caen in France , when I received the documentation I noticed that they had made an error...... a Mercedes motor home had been booked onto the ferry , not a caravan and old Mercedes Benz car ! ! I immediately rang them and (I am aware of the vehicles I own) !! , following this I was unable to book ,my car and caravan on the ferry as it was full, and a different length ( they couldn't squeeze me in ..... and to add insult… Read Full Review

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★★☆☆☆

“Rude staff and late”

Written on: 30/07/2016 by bzGarcia316 (1 review written)

I got Isle of Wight ferry from fishbourne to Portsmouth which was running 30 mins late. When arrived was sent away by aggressively rude man and told to come back in 30 mins. We went to local pub in order to entertain kids and when we returned was sent away again by another rude employee who also sent us to back of Que (because there was no right hand turn , which was poorly signed). No apologies for ferry being late just rudeness. Ferry company needs to think about image they portraying at… Read Full Review

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★☆☆☆☆

“Ignoring Complaint”

Written on: 10/07/2016 by Eval (1 review written)

I had issues with their website and the wrong information was inputted when making a reservation. I contacted them immediatelly and they advised that it was ok and the changes will be updated at the port, that was wrong advice. I was not allowed to board the ferry and the ferry company forced me to purchase a new ticket worth £170. I spoke and emailed them several times requesting a refund as it was their fault but they are ignoring my calls and correspondence. DO NOT TRUST THEM, book… Read Full Review

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★★★☆☆

“Irish fast cancelled”

Written on: 19/05/2016 by MacDonald52 (1 review written)

Because of the cancellation had to take the slow ferry to Dublin - not ideal as we had a 3 hour journey across Ireland. We paid extra for the fast ferry as it meant we could get to our destination by 5PM. Have emailed AFerry requesting a refund of the difference but have had no acknowledgment of the email. Have now sent a written letter requesting a refund of the difference. Will wait to see if they respond to a written letter… Read Full Review

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★☆☆☆☆

“I wouldn't recommend them to my enemies”

Written on: 21/04/2016 by WaitingforEuros (1 review written)

I booked tickets on March 31, 2016. I wanted to cancel them within minutes when I saw that they were 120Euros more than SNAV. There was no way to cancel them on line. I emailed them but no reply until they were contacted by paypal. they said they would refund my money less 30 Euro's but it has been 3 weeks and I have not received a refund. In fact the tickets are still in "my account". They have not cancelled them… Read Full Review

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