Norfolkline Reviews - www.norfolkline.com

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★★★☆☆
3 / 5
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  • Customer service

  • Cleanliness

  • Quality of food /drink available

  • Value For Money

Summary

Ferries to France, Belgium, Ireland and Scotland

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Latest Reviews

★★★☆☆

“First Class Lounge”

Written on: 14/11/2012

I Travel about 4 times ayear to germany with my small Pet dog BIBI Bichon Frise. |A Few years ago before Norfolkline were taken over the service was alot better,there was more items of food offered to customers.Sandwiches,a few cakes, these have all gone. Bottles of mineral water have been replaced with tap water in jugs. It has been cut back alot to say the least. The one staff member who has to work in the First Class lounge does a very good job considering he or she has to run the Lounge… Read Full Review

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★★☆☆☆

“Poor service at DFDS/Norfolkline Dunkerque terminal”

Written on: 02/09/2012 by J_Deveson (1 review written)

I have travelled by Norfolkline before it was taken over by DFDS, and it was an excellent experience - hence I chose them again. DFDS seem to have gone to great effort to repaint their ships, terminals, and replace corporate signage. Unfortunately they seem to have done little more than that, and the ships are now poorly maintained and staff seem disinterested in customer satisfaction. Outward journey from Dover was fine. On the return journey I was checked onto a crossing 2 1/2 hours later… Read Full Review

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★★★★☆

“The efficiency of the service from start to finish...”

Written on: 14/12/2009 by oceaneagle (22 reviews written)

The efficiency of the service from start to finish could not be faulted. Embarkation and disembarkation was remarkably swift and efficient.
The vessels used were the Maersk Delph and the Maersk Dover. Both craft were clean and comfortable but not luxurious. There are adequate toilet facilities and a large semi exposed area for smokers. Sky News TV seemed to be on every bulkhead these can at the Captain's order be switched to forward facing Cameras which travellers will thoroughly enjoy when… Read Full Review

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Jah2010's Response to oceaneagle's Review

Written on: 20/05/2010

Thank goodness, we are not going mad! We have had to use this service several times and agree with your comments. The food was absolutely awful! Their website boasts about the quality of the food onboard - hence our concern that we had just been extremely unlucky every time we travelled with them. Clearly not. Our other major issue is with the cabins. They are dirty and smelly, particularly the bathrooms which stink of stale cigarette smoke and leave you feeling that you might catch something if you touch anything.

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