Ferries to Ireland, Britain and Holland from Stena Line
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written by Toconnor12345 on 02/12/2022
I recently travelled with stena line ferry On the 26th at 10.30 pm from Liverpool to Belfast Firstly I’d like to Exspress how distraught I am after the experience I endured by their staff, I’ve never felt more unfairly mistreated then I did on the 26th of November, I book the ferry for myself my vehicle wife & caravan now I book the caravan as 4 meteres on the side of my caravan it’s say it’s is 3.95 m but when I pulled up at the docks there was about 30 gypsy/travelers there with their caravans and clearly cause I pulled up with the caravan they classed me as the same, now that is discrimination at first class they looked at me and saw I also had a caravan not knowing that I am a caravan dealer my business name is Curragh caravans you can look that up to verify, so when it was my turn the women spoke to me with the most rudest attitude she got out and measured my caravan to hitch n said it was 4.25 meters and she told me I could not get on the ferry I had to go back n rebook so when I went to rebook the extra amount of £40 they refused to take card only wanted cash payment now clearly this was for their own pocket as they did not update my ticket to state that I had payed the extra £40 they also done this with all the gyspy traveller ppl so Clearly they have pocket all this money for their own gain, then they went on to lock us all in a compound for over 35 minutes they only done this with the gyspy/travelling ppl and myself, and that’s not the worst part ! When we got on the ferry they closed all the bars at 11pm because of travelling community and classing me as the same the staff onboard spoke to me and my wife in the most rudest manor talking down on us like they were better then us I’ve never witnessed anything in my life like it I am a gold membership and frequently travel with stenaline and have never been so unfairly treated , I also book a cabin and since I was not welcome around the ship I went to go get sleep but due to children running up and down I was awake for the full night long.”! But I can’t Exspress enough about how horrible staff on the 26th of November it’s is appalling how we were treated. I’ve tried to email stena line since Monday but no body had even the decency to respond to my emails. I certainly would not recommend them as clearly they do not care when they haven’t responded
written by anthob on 03/04/2015
Absolute disgraceful customer services .I have traveled with stenaline before but after today I will never use this company again to travel from britian to Ireland.I was able to travel home with Irish ferries who were more than accommodating and would recommend them for travel between Holyhead and dublin
written by xluckyirishx on 13/02/2013
Brilliant service, great prices. Very friendly staff, even though the entire journey (trains,ferry,coach and car) takes nearly 8 hours its worth it for the total comfort and relaxing sail. *My only complaint is on the last sailing I was on in December the toilet on board were awful, most of them were blocked. I'm hopeful it wont be a repeat performance next time
written by thewidowsson on 10/10/2010
First time I have ever travelled on a ferry, had a great trip, ten out of ten.[ I am 65 y.o.] Cannot wait to do it again.
Billy.
written by ringo888999 on 10/07/2010
it was good going this year
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