Autoprotect Reviews - www.autoprotect.net

★★☆☆☆
1.6 / 5
15% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Autoprotect - www.autoprotect.net - Ask a question now

Media Gallery for Autoprotect - www.autoprotect.net

Autoprotect - www.autoprotect.net

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Save Your Money Go Elsewhere ”

Written on: 07/09/2021 by 64Huber (1 review written)

I purchased Autoprotect's product 'Mechanical Breakdown Insurance' Their sales people are good at taking your money and inform you that you can take your car almost anywhere for repairs. e.g. you can use the car manufacturers service centre, a third party repairer such as Halfords/Kwik Fit or even your local small garage repairer. When you attempt to make a claim you discover that many repairers won't go through Autoprotect's claims processes. Why should they? They are running their… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“too hard to contact ”

Written on: 02/09/2021 by AllanSears304 (1 review written)

The service levels and answer times on all the different numbers that have been given are terrible. They seem to be trying to put you off from making a claim at every point - hoping you will just give up. I understand that their could be some COVID impact, but at this point you would have thought they would have put some contingency plans in place to actually support their customers. My garage could not contact them to agree for the work to be done so I tried, only to be hold that they would… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT BUY - worthless warranty”

Written on: 06/08/2021 by Stevejones2021 (1 review written)

I bought a 61 plate BMW with 50000 miles on the clock and a full main dealer service history, paid £850 extra from the garage for a two year “comprehensive “ parts and labour warranty. 10,000 miles later and within the warranty period the car suffered a catastrophic engine failure caused by (according to uk best reviewed engine replacement company) failure of the oil pump.which I am told is a common fault with this BMW engine (it’s even been on bbc watchdog programme). The car has been… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish service”

Written on: 20/07/2021 by Curran269 (1 review written)

Absolutely appalling service. Took my car into the garage because of a noise coming from the front wheel. Eventually found a damaged CV joint. Tried to claim and had a terrible time trying to contact them. They requested a video of the driveshaft and cv joint which was duly sent to them. No one bothered to contact me respond to the video I sent. So tried to contact them again and eventually after over 30 minutes some one bothered to answer the telephone. Was told the video was insufficient and… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Truley Disgusting”

Written on: 25/06/2021 by Litzyh219 (1 review written)

I am very disappointed with the service that I have received. I took out the Williams paint protection with them which I was advised would be a lifetime cover. I have tried to make a claim with them and it has proved extremely difficult. I have emailed and called numerous times and either been hung up on, left on hold or ignored. When I finally did get hold of them after 45 minutes on hold I was advised to email, which has since been ignored. I have been trying to get hold of them for over 2… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Is this company still in business ”

Written on: 08/06/2021 by Terry5863 (1 review written)

I have a car warranty with AutoProtect/Click4Warranty.My car has been at Halfords Since last Wednesday the 2nd of June.It is now Tuesday the 8th of June.Halfords and myself have been trying to contact AutoProtect for the last two days without any response from them ,you are just held in a queue.Halfords have applied for an authorization on line but they have had no response back not even a phone call.Yesterday and today I have rang AutoProtect 4 time for 45 minutes each time with no response.So… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Take Warranty and Recycle as Toilet Paper”

Written on: 18/03/2021 by Salvatorea475 (1 review written)

Useless, I will not go into detail as many people prior to me have done a perfectly decent job of bringing to light the nefarious business practices of these utter charlatans... Word of advice, don't muck about, get online and sue them via small claims court. Represent yourself, do not hire a Solicitor but ensure your facts and dates etc are correct and documented, send all documentation with the claim and a description of what happened worded impartially..just facts. Go to Companies House… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Useless Gold warranty ”

Written on: 30/08/2020 by asifshahzad (1 review written)

There is no point buying this warranty as they dont cover any thing i have bought a car for Hammond car clutch was gone . .When i called this company they did not deal with the claim and dont even bother to call back .luckily Hammond car payed for all the repairs .please save your money this warranty is waste of space These sanke oil sales men wanted me to pay for diagnosis fee which as £450 non refundable and get the clutch replaced warranty should be able to deal with this kind of… Read Full Review

Report this review
Was this review helpful? 4 0
★☆☆☆☆

“Took out an £800.00 warranty with them. two weeks...”

Written on: 29/11/2019 by big-Boothie (1 review written)

Took out an £800.00 warranty with them. two weeks after fault claim is still being reviewed. endless calls in not to be called back, cannot speak with claim manager, cannot speak with departmental manager. Not fit for purpose. Avoid avoid avoid. would give them no stars but the system won't let me… Read Full Review

Report this review
Was this review helpful? 4 1
★☆☆☆☆

“Do Not Use”

Written on: 15/11/2019 by deanwatson (1 review written)

Do not waste your money on a pointless warranty We could not get hold of the company at the time of needing to claim. We had no choice but to have the work done on our car by the garage as we could not reach the company prior to and had to get is sorted ASAP as we otherwise had no car. I then called them again the very same day to try and sort our claim and have now been told that because I did not get authorization from them before instructing the garage they will not pay for the repair!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Farcial waste of time”

Written on: 30/10/2019 by Toowat2003 (1 review written)

Warranty states a National Network of repairers which, suprise,suprise is Halfords and only Halfords. Halfords are pretty much a basics garage and do not carry out diagnostic investigations,reports,repairs and photos. APA have a national contract with Halfords and must be well aware of Halfords limitations.They just send you there to put you through the waste of time and inconvienience process. The Gold Plan covers the majority of parts that can breakdown,but they aint getting repaired at… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT GIVE MONEY TO THEM”

Written on: 18/10/2019 by faraz786 (1 review written)

Horrendous. Avoid completely. They are very good at taking money but when you come to claim they will take forever. They wanted to inspect my car so sent someone to the garage on Monday to look at it. Now apparently the guy who inspected the car has not returned their inspection form so there is nothing they can do about it apart from wait. Hold on!! This is not my fault. This is your delay so I should be compensated for the delay. I am not dealing with this third party, I am dealing with… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT USE!! AWFUL COMPANY”

Written on: 13/08/2018 by Abrett10 (1 review written)

Will find any excuse to not pay! Will either use excuse of 'wear and tear' or as in my case, class it as 'diagnositics' there for not pay towards it. Also their standard labour rate is £40 an hour! No decent garage in essex charges anywhere near that. Further more they recommended to use halfords; Halfords keep labour to £40. However when i called it turns out they do not deal with automatic vehicles! How helpful despite it saying on the warranty that the car is an automatic!! don't know who… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“AVOID THESE PARASITES !!!!!!”

Written on: 11/10/2017 by Miles320 (1 review written)

They will not pay out for a genuine mechanical breakdown..... AVOID them like the plague !!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“PLEASE AVOID!! ”

Written on: 05/07/2017 by sadtimes89 (1 review written)

i will definitely won't recommend anyone for this warranty company at all as its a waste of time and money. POOR SERVICE AVOID AVOID AVOID … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID!!”

Written on: 31/05/2017 by G9mtk (1 review written)

They WILL NOT pay out. Included in their terms and conditions small print is their get out of jail card - 'Wear and Tear'. Whatever your issue is they will find a way to classify it as a result of wear and tear to avoid payment. I cannot believe that they are allowed to operate in this way… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful communication, still waiting payment”

Written on: 24/04/2017 by PeteDean (1 review written)

simple advice DO NOT USE their terms and conditions, and small print are a nightmare. Communication is not a word they understand. Formal complaint made to Financial Conduct Authority and small claims court action pending - I have also asked Robinsons' Motor Group why they use them… Read Full Review

C7738's Response to PeteDean's Review

Written on: 28/09/2017

Hello I have exactly the same issue and am planning on reporting the company due to a miss selling of the policy and level of cover. is it possible we can discuss how your claim progressed?

thanks

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Joke of company ”

Written on: 13/04/2017 by Ralston214 (1 review written)

I bought car with warranty sliver plus cover and few month downline my flywheel was gone they excuse was not mechanical failure not going to get paid out well a car can not run with out flywheel and clutch so it is mechanical failure load of rubbish… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“warranties”

Written on: 01/04/2017 by Dolly44631 (1 review written)

AutoProtect warranties are being miss sold. the sales criteria is as long as the vehicle is serviced every 12 months or 12000 miles by a registered garage and a VAT receipt provided the warranty will stand. But if you read the small print their terms and conditions are that the vehicle must be serviced every 6 months or 6000 miles FROM THE PURCHASE DATE of the policy, if not the warranty is void. This means they will never have to pay out… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Waste of money”

Written on: 13/03/2017 by Daniel340 (1 review written)

Bought a toyota grey import from a garage he sold me a 6 month warranty,thought I was covered for any problems (Happy man) 3 month down the line driving home oil light comes on noise from bottom end so I stop car phone auto protect the say take it to any garage of my choice.they stripped sump off main bearings thrown,cause oil pump impeller running out cutting housing,metal bits causing the problem after a week of phone calls they put it down to wear and tear no claim.my mechanic said he would… Read Full Review

Report this review
Was this review helpful? 0 0
overview