They do not take 5-7 days to ship your product, as advertised. They first take several weeks to make it. To expedite it is an additional cost. My ring came over three weeks after ordering, and it doesn’t fit my husband at all. They told me I could “exchange” it for an additional $60. They refused to return it because I didn’t specifically say the word “return” when I contacted them about it not fitting.

I ordered a ring on Dec 8, 2020 I have yet to receive it. they gave me a tracking number that doesn't tell me anything. I have asked for my money back and they will not refund. keep giving me the run around saying it was delivered, but they cant show me proof of delivery. do not buy from this company.

I had a ring engraved. They engraved wrong and the ring was scratched. I returned it. They refused a refund or replacement. I paid for a ring that I dont have.

Horrible experience in addition bad customer service. Changed mind within 12 hours of ordering and they waited an issue entire day to write back saying it already entered production. REFUSED REFUND HIGHLY DISPLEASED. No ring received in 1 month plus. Product no good. Was not what was ordered. Refuse refund still.

I ordered a custom wedsing band from this business as I couldn't find what I was after in Australia... something that was quintessentially means unique compared to all of the generic wedding bands. Service was excellent and any question I asked no matter how "obscure" was answered. Highly recommend JustTungsten.com Very excited to have a peice of your fine jewelry that is so unique and gorgeous!

I ordered a ring:and got a ring that looked nothing like it. When I asked for a refund they said it was a "custom product" and couldn't be refunded as it would be of no resale value to them. I thought thought initially that since I ordered with paypal that I would be covered under their buyer protection but no, they don't cover "custom" items. They offered to make the ring look more like the one pictured FOR AN EXTRA COST!! Avoid these people at all cost!

I ordered a ring from Just Tungsten (COI Jewelers), and then I had a concern about sizing, so I contacted them the next day, and I told them I wanted to cancel my order until I knew for sure what size I should get. They told me it was too late because it was already in production. I found that hard to believe because they had just emailed me and told me the ring would not be ready for almost 2 weeks. They said I could send the ring back to be resized if it didn't fit, but why send me the ring in the first place? I really liked the ring, but if I had known how poor their customer service was, and that they would be so unreasonable I would have never did business with them.

After reading several negative reviews about the just tungsten company and their products I am very happy to say that my husband and I are very pleased with our rings. They arrived in a timely manner and lol exactly as described in the website. Thank you just tungsten for a wonderful experienc. Will definitely order again and recommend to friends.

Please do not purchase from this website. Having been promised that my produce would arrive with 1 month, it took almost 2 months. I was offered no explanation as to where my product was. The only time I was offered an explanation is when I contact them. When the product finally arrived a month late, it was of poor quality. Please do not purchase from them.

My husband and i ordered our wedding bands. We received. It was absolutely not what they promised. And now they say we cant get a refund?! We can exchange but we have to pay 20% of the purchase price. STAY AWAY FROM THIS WEBSITE. FOR YOUR OWN GOOD

I (unfortunately) bought a ring on their site few months ago. I attempted to return it for a refund, and NEVER got my money back.

Not an American company and item not as ordered. The size of ring delivered was not what was ordered and the company refused to accept they were wrong even when shown clear pictures of the difference in measurements. Do not buy from this company. Terrible customer service and quality