HandiRack www.handirackuk.com

I purchased a New HandiRack around 16 months back.

Used once for a 25Kg canoe.

Now we have better weather I strapped the HandiRack atop the car to find one section deflated immediately. On checking there air was leaking from one of the stitched seams.

I emailed HandiWorld.com for comment suggesting as the product was out of warranty, I was prepared to return it at my expense so the company could check and verify unused condition.

I had a prompt reply from them who not unreasonably asked a few questions regarding serial/batch numbers.

I was delighted when he offered a new replacement free of charge.

In my experience this is unrivalled and exemplary service from a company who are serious about customer satisfaction. I would have no hesitation in recommending the HandiRack product and it's company.

A satisfactory outcome - you can't ask for more.

Not to be recommended, especially for owners of cars with flush roof-rails, and especially if you value your paintwork!

I bought a Handirack as the price & convenience appealed to me.

On the first use it caused over £1000 of damage to my paintwork - on an A6 Avant.

With hindisght I wish I'd bought a proper roof rack system to fit to my roofrails.

Bought from www.handirackuk.com for approx £50.