Hastings Direct Car Insurance - Post Feb 2009 Reviews

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Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★☆☆☆☆

“Hastings Direct are your worst nightmare!”

Written on: 07/07/2018 by Spears427 (1 review written)

On a comparison website they are one of the cheapest and for good reason. They make additional costs and charges you can do nothing about. Having taken insurance with them they later ask for copies of driving licences, access to your licence at Swansea and a V5 registration. Having sent the licence details through they charged £20 as my wife passed her test 19 years ago and not the 17 I said. I could not send in the V5 as I was awaiting it to come back from Swansea in my name and I explained… Read Full Review

Hastingsdirect's Comment

Written on: 18/07/2018

Hi,

I am sorry to see you have had a poor experience. We have to request this information for regulatory reasons. However, if you were not informed of your cancellation you will have grounds for a complaint.

~Connor

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Markroope's Comment

Written on: 19/07/2018

I have got three complaint numbers from Hastings over this and other ways I have been treated by them.
All say the complaint will be answered in three days. I have not had a answer to any of the complaints or questions I have asked in over 10 days.
Because by policy was cancelled many companies will not insure me and of the ones that will they are more than double the cost.
This is the worst company EVER who will try and make you pay out of further money.
I have only ever been able to speak to a person once who rang to charge me £25 as my wife held her licence for 19 years, not the 17 years I mistakenly said.

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★☆☆☆☆

“Hastings Direct are your worst nightmare!”

Written on: 07/07/2018 by Spears427 (1 review written)

On a comparison website they are one of the cheapest and for good reason. They make additional costs and charges you can do nothing about. Having taken insurance with them they later ask for copies of driving licences, access to your licence at Swansea and a V5 registration. Having sent the licence details through they charged £20 as my wife passed her test 19 years ago and not the 17 I said. I could not send in the V5 as I was awaiting it to come back from Swansea in my name and I explained… Read Full Review

Hastingsdirect's Comment

Written on: 18/07/2018

Hi,

I am sorry to see you have had a poor experience. We have to request this information for regulatory reasons. However, if you were not informed of your cancellation you will have grounds for a complaint.

~Connor

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Markroope's Comment

Written on: 19/07/2018

The V5 is not part of the regulations and no other company asks for it. A 10 second check online would give the same result.

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★☆☆☆☆

“terrible!”

Written on: 18/04/2018 by Salaad (3 reviews written)

didn't get my details right on my quote then charged me £20 to cancel!… Read Full Review

Hastingsdirect's Response to Salaad's Review

Written on: 19/04/2018

Hi, I am sorry to see this. The £20 charge is the set-up fee for our policies, which is non-refundable. We try to communicate this clearly at the point of sale and I apologise if this was not done so.

~Connor

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Salaad's reply to Hastingsdirect's Comment

Written on: 19/04/2018

Absolutely wasn't clear at all! And the fact that it was no fault of mine makes it extremely unsatisfactory! I would not have bought it as it did not meet my needs but that wasn't clear until I have gone through the purchase.

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★☆☆☆☆

“Very disappointed”

Written on: 19/03/2018 by AlfredMcCann303 (1 review written)

Very dissatisfied I got a quote that was supposed to stand for one month When I tried to buy the insurance six days later the prices had doubled When I rang they said the quote was held but the price could change. Crazy if you ask me… Read Full Review

Hastingsdirect's Comment

Written on: 13/04/2018

Hi, unfortunately we are unable to offer a price saving service and all of our prices are generated on a real-time basis. I hope we remained competitive for you.


~Connor

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Hastingsdirect's Comment

Written on: 13/04/2018

Hi, I am sorry to see you are dissatisfied. We unfortunately do not offer a price saving service and all of our prices are generated on a real-time basis. I hope we remained competitive for you.

~Connor

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★★☆☆☆

“Could do with more training!!”

Written on: 02/03/2018 by Church133 (1 review written)

Called them up today to change details on my policy, to be told that they wouldn't insure a factory fitted performance pack which was on my new vehicle? asked why not to then be told its a modification to the vehicle and that performance packs don't get insured, asking are you sure? so I then cancelled after going on comparison website putting in the registration hastings came up again so someone is telling the truth, then spoke to a man in hastings customer services to be told that I was… Read Full Review

Hastingsdirect's Comment

Written on: 13/04/2018

Hi, thank you for flagging this. We want to ensure all of our staff are fully trained and as knowledgeable as possible, but of course sometimes there may be gaps or human error. I hope this did not cause too much inconvenience for you.

~Connor

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★☆☆☆☆

“Reviewing the reviews”

Written on: 26/02/2018 by JadenHumphrey (1 review written)

Having read hundreds of Hastings reviews a pattern becomes apparent. The majority of the good 5 star reviews are from people commenting on the website and how easy it is to use or the perceived value of their purchase. The bad reviews are from people who have had the misfortune to try and make a claim or have made simple mistakes in filling out their online information and then faced charges to subsequently correct the error. I have not seen one 5 star review from a customer happy with the way… Read Full Review

Hastingsdirect's Comment

Written on: 13/04/2018

Hi, I am sorry to see you had such a poor experience in the claim process. You may want to explore logging a formal complaint.

~Connor

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★☆☆☆☆

“Very poor, in fact "unresponsive", communication”

Written on: 22/01/2018 by DavidI0908 (1 review written)

Very poor, in fact "unresponsive", communication Communication and time taken to resolve claims is very VERY poor. It has been left to me all the way through my claim to chase Hastings for response. Continually promised a call back by relevant departments - but nothing! Totally unresponsive. Its now 5 weeks since my claim and still not resolved!… Read Full Review

Hastingsdirect's Response to DavidI0908's Review

Written on: 22/01/2018

Hi,

I'm very sorry that your claim was not resolved in the timeframe you had hoped and understand that waiting is frustrating. We're always working hard to ensure claims are resolved as quick as possible and hope it is done soon

~Joe

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★☆☆☆☆

“DO NOT GO THERE”

Written on: 15/01/2018 by dangogarty (2 reviews written)

Had my insurance with them for around 5-6 months been having issues with my vehicle so have been looking at new vehicles tried to see how much it would be to change car but tells me to contact them via phone when on the phone I then told my policy is being cancelled because I don't qualify for their insurance but wouldn't give me an answer on why I don't qualify then have the cheek to ask me to pay up £152 to cancel my insurance policy which I didn't want to cancel in the first place and told… Read Full Review

Hastingsdirect's Response to dangogarty's Review

Written on: 15/01/2018

Hi,

I'm very sorry to see that your policy had an issue. If the existing car is sold or leaves your possession and another suitable alternative isn't placed on cover within a certain time period, cancellations can sometimes be unavoidable, I'm sorry


~Joe

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Dangogarty's reply to Hastingsdirect's Comment

Written on: 18/01/2018

Nothing on my policy had changed I'm still using the same vehicle at the beginning of my policy just trying to see what prices were available for other vehicles as I am thinking of changing vehicle

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Dangogarty's reply to Hastingsdirect's Comment

Written on: 18/01/2018

Nothing on my policy had changed I'm still using the same vehicle at the beginning of my policy just trying to see what prices were available for other vehicles as I am thinking of changing vehicle

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★☆☆☆☆

“Ridiculous service hidden charges ”

Written on: 12/01/2018 by nrWise209 (1 review written)

I am not happy with there customers services extra charges when they not needed… Read Full Review

Hastingsdirect's Comment

Written on: 15/01/2018

Hi,

I'm sorry you're not happy with a charge you've paid. We work hard to ensure prospective customers read and accept our feed before purchase so you know what you might pay as well as publish them on our site at all times

~Joe

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★☆☆☆☆

“My car was hit by a neighbours car whilst parked on my...”

Written on: 05/01/2018 by Meltonep1967 (1 review written)

My car was hit by a neighbours car whilst parked on my driveway. He was insured by Hastings Direct. He admitted full liability and advised them so. Firstly they wouldn't deal with my insurance company, they denied knowing about the accident even though their client had shown me a letter from them acknowledging that the accident was entirely his fault. I had to get a lawyer to try to get them to settle up, they dragged this out for around two and a half years before finally Issuing a settlement… Read Full Review

Hastingsdirect's Comment

Written on: 15/01/2018

Hi,

I'm very sorry to see this and thank you for your feedback on the matter

~Joe

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★☆☆☆☆

“Shocking Customer Service and Hidden Charges (FINE PRINT)”

Written on: 28/11/2017 by ShezaMet (1 review written)

Being charged admin fees for every change to the policy, no matter how little the change required! When I found out decided to not change and leave as it is, but they disregarded what I advised and made the change anyway. Then the bill followed within minutes (when they advised we only do letters by post when I questioned about documents not being sent initially for review) and if I did not agree to pay, they would cancel policy. I advised to cancel policy so it does not affect my credit… Read Full Review

Hastingsdirect's Response to ShezaMet's Review

Written on: 15/01/2018

Hi,

I'm really sorry you were not happy with the service you received, if we're told of a change to your circumstances it's our duty to process it so your insurer has the correct details and your cover does not become negatively affected. Our fees are read and accepted before sale as well as published online at all time so you know beforehand what you may be charged

~Joe

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★☆☆☆☆

“disgraceful service”

Written on: 06/11/2017 by MichaelJKing (1 review written)

I ended up paying £1700 in car rental fees because the car repairer assured me that I could use their car rental partner.Do not insure with this company.They never responded to my letters about this subject.Use a reputable company… Read Full Review

Hastingsdirect's Response to MichaelJKing's Review

Written on: 07/11/2017

Hi,

Please can you let us know more about this issue by emailing us and include your details as well?

Many thanks,

Joe

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★☆☆☆☆

“Unbelievable Claims Service”

Written on: 25/10/2017 by sd61753 (2 reviews written)

Takes hours to get through on the phone, when they do answer staff are rude and seem not interested. They seem to forgot we pay premiums in the event of a claim and should stick to TCF guidelines. Cheap for a reason!!… Read Full Review

Indioooo's Response to sd61753's Review

Written on: 28/10/2017

Don't ever take out any insurance from Hastings direct.

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Hastingsdirect's Response to sd61753's Review

Written on: 02/11/2017

Hi,

i'm very sorry to see we didn't answer your call promptly and I can appreciate that is is frustrating. Thanks very much for your feedback, It's welcome to help us learn and improve

~Joe

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Shezamet's reply to Hastingsdirect's Comment

Written on: 28/11/2017

HastingsDirect - Interesting comments above. I have just experienced shocking customer service on the phone was told exactly the same wording " thank you for your feedback, we will use it to improve our service". For future customers clearly; not sure why they could not improve it for me whilst on the phone! I have a feeling it is a paper message handed to all staff to use on each phone call, with no INTENTION to doing anything to improve it ..... otherwise it could have been done already if they knew how.

Beware people, cheap for a reason, hidden charges in the FINE PRINT, how convenient for them. Would never use again, even if they offered FREE insurance.

Steer clear of HastingsDirectCarInsurance

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★☆☆☆☆

“YOU ARE NOT A CUSTOMER TO THEM - YOU ARE A HELPLESS VICTIM”

Written on: 18/10/2017 by dqFlores377 (1 review written)

All of the negative reviews cannot be wrong. recently we switched all our family cars to Hastings after having a company car with them. they have a deliberate policy of hooking you in, waiting until the 14 days cool off / cancellation period is then over and then they start to sting you for extras. this has happened on two of the three policies we took out this year. they call it a "Mid Term Adjustment", but it is esentially blackmail and quite unlawful. tricks to watch out for: they will… Read Full Review

Hastingsdirect's Comment

Written on: 02/11/2017

Hi,

Thanks for taking the time to review us, I am sorry you were not happy with our new business review team's findings. As a responsible broker it's our duty to ensure that your insurer has the correct details and therefore the right premium. If we find inaccuracies such as the wrong address or invalid NCB we must correct it and request the remaining premium. The NCB we allow must be read and accepted before sale to ensure that you're aware of what you can and cannot use. For more info, take a look at our acceptance criteria online ~ Joe

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★☆☆☆☆

“Hopeless website and customer service”

Written on: 15/09/2017 by JosephineShelton (1 review written)

spent 30 mins completing a multi-car insurance on-line quote which then said a quote could not be provided on the information provided despite having filled in all fields. So then called the call centre and waited 35 minutes and told my call would be answered. The call was answered just before the 9pm closing time and in the background sounded like a party going on. The call centre agent said they could not take the call and would call back. I asked if he had the number and then heard lot of… Read Full Review

Hastingsdirect's Comment

Written on: 21/09/2017

Hi,

Thank you for taking the time to leave us your feedback, I am sorry that you weren't happy with the service you received and apologise you weren't helped when you called. hopefully your future dealings with us will be of the most professional level

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★☆☆☆☆

“AVOID !”

Written on: 02/09/2017 by 382Jimenez (1 review written)

Absolute idiots - like many reviews I have read about this company they cancelled my insurance with the reason given as `use outside of the terms and conditions` no explanation as to what this means or entails - I use the vehicle in question for SDP and commuting to and from one place of work which I correctly disclosed on the application - they were having none of it - I too have now had to take very expensive ins with a specialist company as I have had to declare I have had a policy cancelled… Read Full Review

Hastingsdirect's Comment

Written on: 07/09/2017

Hi,

I am sorry to hear about your issue and do hope that should we be asked by the FOS to arrange an amicable resolution that you're happy with it

~Joe

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Indioooo's Comment

Written on: 28/10/2017

Don't use Hastings direct ever avoid it

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★☆☆☆☆

“Cheap for a reason”

Written on: 19/08/2017 by DangeloWright (1 review written)

Read this if thinking of moving to Hastings. Great prices so long as you don’t make a claim. I did for my first ‘fault’ claim in over 15 years and have been treated terribly. Appallingly trained customer service staff that sound completely fed up with speaking to customers and can’t be bothered to sound interested. Lied about timing for an engineer to check vehicle, took two days longer to check than promised and left me unable to be on emergency call for the elderly person I provide… Read Full Review

Hastingsdirect's Comment

Written on: 24/08/2017

Hi,

Thank you for your feedback and review. I'm sorry that you weren't satisfied with the time frames needed in handling your claim. We do publish and operate a 24 hour claim register line, however the customer service team for existing claims does not work 24 hours as of yet. Hopefully you'll find the resolution swift once delays have been overcome

Thanks,

Joe

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★☆☆☆☆

“Don't change cars mid term. ”

Written on: 18/08/2017 by Lizbeth287 (1 review written)

Staff happy enough. Hasting though are a broker not an insurance company. Have just tried to swop vehicles with 6 months left on existing car. 6 months was extra £280. I said annual quotes elsewhere were coming in at £266 ( I do have 20 years NCB). She suggested they also provide a 12 month quote, which came in at £848 ! I asked why a year was more than twice as much as 6 months. She said "Thats what the underwriters say". I spoke to a manager and got the same response. They would give me… Read Full Review

Hastingsdirect's Comment

Written on: 24/08/2017

Hi,

Sorry to see we were unable to keep you on as our customer and I appreciate you talking the time to review us and leave your feedback. As we are always looking to improve, it is very welcome

~Joe

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★★★★☆

“Customer-friendly company”

Written on: 12/08/2017 by ayshanne (1 review written)

I was insured with them for a year. I had cheaper quotes but didn't want to take the risk. Easy to contact, friendly, did not ask for any documents. Left because my renewal quote was too high. But I think that's normal nowadays… Read Full Review

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★☆☆☆☆

“Awful service, amateur company. Never hastings direct...”

Written on: 24/05/2017 by Andreev (1 review written)

I had awful experience with hasting direct car insurance. After I had a car accident ,i understood how important having a good insurance provider is. Unfortunately I lost my time and money coz of Hastings direct… Read Full Review

Hastingsdirect's Response to Andreev's Review

Written on: 02/06/2017

Hi,

I'm very sorry to read your review - please get in touch with us if we can help you with your issues

Thanks, Joe

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Andreev's reply to Hastingsdirect's Comment

Written on: 05/06/2017

You did not and you do not.

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