Hastings Direct Car Insurance - Post Feb 2009 Reviews

★★★★☆
4.0 / 5
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Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★☆☆☆☆

“Avoid - No Help when you really need it ”

Written on: 28/02/2020

Involved in accident, Hastings assumed I was at fault without any discussion or evidence, even though they were MY insurer not the other party. Police later prosecuted other driver for causing accident and he was found guilty, but Hastings still refuse to change it to non-fault, saying it’s unlikely they would win in court? Go figure, won’t be going near them in the future… Read Full Review

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★☆☆☆☆

“night mare ”

Written on: 22/02/2020 by ShawnPurcell1959 (1 review written)

Completely night mare , customer service terrible , afther making policy and finishing payment , emails coming thru asking details with non time very rushed , they will do effort to find a minimal error like my one (drive licence for 16 years and in fact was 18 yeas ) for that mistake that dosent compromise in nothing the policy they wonted to charge 50 pounds but they will go up side down to find something to emend and then charge , after asking to cancel policy I was charged 20 pounds… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 19/02/2020 by Tuckerxe1994 (1 review written)

Tried to add my partner to my car policy with Hastings Direct, but was unable to, but they told me I could take out a new policy with them for over £500 plus a cancellation fee despite the fact I had paid 12 month premium in advance. Worst customer retention policy ever… Read Full Review

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★★☆☆☆

“Blackmailed into buying additional insurance cover”

Written on: 13/02/2020 by Daddybuck (1 review written)

I transferred my car and home insurance to Hastings direct in January 2020 as they were the most competitive competitive on line and although had some poor reviews were a well known provider. I called to ask about adding a specific item to my home policy valued above the £1500 limit, and asked for a quote. I was given the quote at an additional £60 (almost) when the insurance for my whole home and contents, with all the bells and whistles was only £160. I was also informed that none of my… Read Full Review

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★☆☆☆☆

“Cancelled insurance”

Written on: 02/01/2020 by 285McKnight (1 review written)

Insurance was paid for and then cancelled by text because Of ‘online activity’. This was changing my occupation from ‘unable to work due to disability’ to ‘retired’ - both of which are true. This was via a comparisons website, and something we are advised to do as consumers. No apology, they are keeping £20 of my money and my credit rating is permanently affected. Complaints have got no where. How is this legal?… Read Full Review

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★★☆☆☆

“Avoid Hastings Direct”

Written on: 19/12/2019 by bluebello21 (1 review written)

I had been a customer of this company for 2+ years. I purchased a new car, informed them straight away & paid an extra fee for change in details. We were told a black box needed installing in our new vehicle. The box arrived, we then had 14 days to install. We installed the box within the set time frame. 2 days after the 14 day period, Hastings sent an email to say they would be cancelling our policy as they were not picking up any data from the box. I rang on several occasions, speaking to… Read Full Review

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★☆☆☆☆

“beware of their charges”

Written on: 19/07/2019 by markaylott (26 reviews written)

worst renewal insurance company I've ever dealt with . My son had his renewal sent through at £795.00 after 5 years of accident and enforcement free driving , which although we felt was still quite high , decided to stay with them. In between getting the renewal and taking out the policy , he received a speeding fine ( which we are currently fighting , as it was in a supposedly variable speed limit on a motorway and even though he was only driving at 67mph they are insisting that there was a… Read Full Review

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★☆☆☆☆

“Cancelled policy no reason given”

Written on: 17/06/2019 by leeratcliffe (1 review written)

My son took out insurance after passing his test, decided to wait a week before the policy started to save over £200 . 3 days into the policy they text to cancel. After several phone calls to them they still refused to give a reason. My son spent ages checking different vehicles to find the one that was cheapest to insure. It transpires that this goes against you as fraudulent activity online. All details given were factual and correct. They also charge £12.50 for the privilege of just… Read Full Review

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★☆☆☆☆

“HOPELESS - CUSTOMER SERVICE NON-EXISTENT”

Written on: 24/02/2019 by Johnny7676 (1 review written)

They are ALMOST impossible to contact via phone. Irrespective of day/time I call I get a patronizing “sorry… we are extremely busy at the moment message” and then end up holding until my patience runs out (I’ve waited for an hour with joy). They automatically renew a policy without authority of the policy holder. No call-back facility, NO CHAT Service industry with no service. They charged my credit card three weeks before the policy was due to start . When I finally got… Read Full Review

Hastingsdirect's Response to Johnny7676's Review

Written on: 28/02/2019

Hello,

I'm very sorry to hear that you had such a poor experience with us and I hope that the matter which has caused this review has since been resolved. We do appreciate that it can frustrating to wait on hold and we're striving to put measures in place in order to reduce our waiting times. I hope that if you need to contact us in the future you can do so in a more timely manner. If you do need any assistance you can also speak to us via email. Thank you for taking the time to leave a review with us

-Theo

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Angel19652020's reply to Hastingsdirect's Comment

Written on: 08/11/2019

You are charging me a £20 admin fee for setting up a policy with you and you have made the error! The details I completed on the form were correct at the time but when I received the documents they were incorrect. How does that even happen! I phoned you to let you know what had happened and you keep me hanging on the phone for 20 minutes, then tell me policy can’t be cancelled and my monies refunded for 24 hours...less £20 admin fee! Absolutely disgusting!

I will be reporting your company to the Financial Ombudsman unless you refund the £177.91 back to my bank account.

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★★☆☆☆

“fail to even return money they took incorrectly”

Written on: 28/08/2018 by simmeringpoet (2 reviews written)

Due to a system crash during taking out the policy their system took two full payments from my bank.It only issued one policy so they obviously have their system set up to grab the money first and sort the policy after. When I called up minutes later having checked my bank online to confirm, I was told the money would be refunded within 5 days! 10 days later and still no money so I call up again. was told they tried to call me and couldn't get through so put a note on the system to wait for my… Read Full Review

Hastingsdirect's Response to simmeringpoet's Review

Written on: 26/09/2018

Hello,

I'm sorry to hear about this and I appreciate the inconvenience this entire matter would have caused you. I hope that the matter was resolved in the end and you've received the refund due back to you. If you do need any future assistance concerning your policy, please do not hesitate to contact us. I hope your experience with Hastings Direct since this incident has improved and thank you for taking the time to share this with us

-Theo

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Simmeringpoet's reply to Hastingsdirect's Comment

Written on: 26/09/2018

Oh, I will be in touch. I was promised recompense for the time and phone calls. Sadly, you can't even get that right.

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★☆☆☆☆

“Getting a claim paid is a Joke”

Written on: 30/07/2018 by Leafy86 (1 review written)

Firstly very positive, when reporting to Hastings of the accident. Unfortunately it took a week for the car to be assessed as a write off. When ring Hastings to find out whats happening with the claim, was told a would be hold for a minute whilst she checks my claim, over ten minutes later. I am told it will go to the scarp yard to be assessed, so in total I would need to allow up to 6 to 7 working days. When I ask about the length of time, I am given the usual apologies, when pushed further… Read Full Review

Hastingsdirect's Response to Leafy86's Review

Written on: 26/09/2018

Hello,

I'm truly sorry to hear that you did not have the best experience throughout your claim and for the delay concerning a response to your review. I appreciate the frustration that this process would have caused and I hope that positive progress has been since the point of your review which would have led to the settlement of your claim. If you still have concerns with regards to the resolution of this or you need any updates regarding the claim please do not hesitate to contact us. We'll do all we can to assist you with this

-Theo

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★☆☆☆☆

“Hastings Direct are your worst nightmare!”

Written on: 07/07/2018 by Spears427 (1 review written)

On a comparison website they are one of the cheapest and for good reason. They make additional costs and charges you can do nothing about. Having taken insurance with them they later ask for copies of driving licences, access to your licence at Swansea and a V5 registration. Having sent the licence details through they charged £20 as my wife passed her test 19 years ago and not the 17 I said. I could not send in the V5 as I was awaiting it to come back from Swansea in my name and I explained… Read Full Review

Hastingsdirect's Comment

Written on: 18/07/2018

Hi,

I am sorry to see you have had a poor experience. We have to request this information for regulatory reasons. However, if you were not informed of your cancellation you will have grounds for a complaint.

~Connor

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Markroope's Comment

Written on: 19/07/2018

I have got three complaint numbers from Hastings over this and other ways I have been treated by them.
All say the complaint will be answered in three days. I have not had a answer to any of the complaints or questions I have asked in over 10 days.
Because by policy was cancelled many companies will not insure me and of the ones that will they are more than double the cost.
This is the worst company EVER who will try and make you pay out of further money.
I have only ever been able to speak to a person once who rang to charge me £25 as my wife held her licence for 19 years, not the 17 years I mistakenly said.

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Ssea_Star's Comment

Written on: 08/08/2018

Do you ask this of all people you insure i presume you do to check they have a correct licence and for points etc

Thanks

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★☆☆☆☆

“Hastings Direct are your worst nightmare!”

Written on: 07/07/2018 by Spears427 (1 review written)

On a comparison website they are one of the cheapest and for good reason. They make additional costs and charges you can do nothing about. Having taken insurance with them they later ask for copies of driving licences, access to your licence at Swansea and a V5 registration. Having sent the licence details through they charged £20 as my wife passed her test 19 years ago and not the 17 I said. I could not send in the V5 as I was awaiting it to come back from Swansea in my name and I explained… Read Full Review

Hastingsdirect's Comment

Written on: 18/07/2018

Hi,

I am sorry to see you have had a poor experience. We have to request this information for regulatory reasons. However, if you were not informed of your cancellation you will have grounds for a complaint.

~Connor

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Markroope's Comment

Written on: 19/07/2018

The V5 is not part of the regulations and no other company asks for it. A 10 second check online would give the same result.

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★☆☆☆☆

“terrible!”

Written on: 18/04/2018 by Salaad (3 reviews written)

didn't get my details right on my quote then charged me £20 to cancel!… Read Full Review

Hastingsdirect's Response to Salaad's Review

Written on: 19/04/2018

Hi, I am sorry to see this. The £20 charge is the set-up fee for our policies, which is non-refundable. We try to communicate this clearly at the point of sale and I apologise if this was not done so.

~Connor

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Salaad's reply to Hastingsdirect's Comment

Written on: 19/04/2018

Absolutely wasn't clear at all! And the fact that it was no fault of mine makes it extremely unsatisfactory! I would not have bought it as it did not meet my needs but that wasn't clear until I have gone through the purchase.

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★☆☆☆☆

“Very disappointed”

Written on: 19/03/2018 by AlfredMcCann303 (1 review written)

Very dissatisfied I got a quote that was supposed to stand for one month When I tried to buy the insurance six days later the prices had doubled When I rang they said the quote was held but the price could change. Crazy if you ask me… Read Full Review

Hastingsdirect's Comment

Written on: 13/04/2018

Hi, unfortunately we are unable to offer a price saving service and all of our prices are generated on a real-time basis. I hope we remained competitive for you.


~Connor

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Hastingsdirect's Comment

Written on: 13/04/2018

Hi, I am sorry to see you are dissatisfied. We unfortunately do not offer a price saving service and all of our prices are generated on a real-time basis. I hope we remained competitive for you.

~Connor

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★★☆☆☆

“Could do with more training!!”

Written on: 02/03/2018 by Church133 (1 review written)

Called them up today to change details on my policy, to be told that they wouldn't insure a factory fitted performance pack which was on my new vehicle? asked why not to then be told its a modification to the vehicle and that performance packs don't get insured, asking are you sure? so I then cancelled after going on comparison website putting in the registration hastings came up again so someone is telling the truth, then spoke to a man in hastings customer services to be told that I was… Read Full Review

Hastingsdirect's Comment

Written on: 13/04/2018

Hi, thank you for flagging this. We want to ensure all of our staff are fully trained and as knowledgeable as possible, but of course sometimes there may be gaps or human error. I hope this did not cause too much inconvenience for you.

~Connor

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★☆☆☆☆

“Reviewing the reviews”

Written on: 26/02/2018 by JadenHumphrey (1 review written)

Having read hundreds of Hastings reviews a pattern becomes apparent. The majority of the good 5 star reviews are from people commenting on the website and how easy it is to use or the perceived value of their purchase. The bad reviews are from people who have had the misfortune to try and make a claim or have made simple mistakes in filling out their online information and then faced charges to subsequently correct the error. I have not seen one 5 star review from a customer happy with the way… Read Full Review

Hastingsdirect's Comment

Written on: 13/04/2018

Hi, I am sorry to see you had such a poor experience in the claim process. You may want to explore logging a formal complaint.

~Connor

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★☆☆☆☆

“Very poor, in fact "unresponsive", communication”

Written on: 22/01/2018 by DavidI0908 (1 review written)

Very poor, in fact "unresponsive", communication Communication and time taken to resolve claims is very VERY poor. It has been left to me all the way through my claim to chase Hastings for response. Continually promised a call back by relevant departments - but nothing! Totally unresponsive. Its now 5 weeks since my claim and still not resolved!… Read Full Review

Hastingsdirect's Response to DavidI0908's Review

Written on: 22/01/2018

Hi,

I'm very sorry that your claim was not resolved in the timeframe you had hoped and understand that waiting is frustrating. We're always working hard to ensure claims are resolved as quick as possible and hope it is done soon

~Joe

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★☆☆☆☆

“DO NOT GO THERE”

Written on: 15/01/2018 by dangogarty (2 reviews written)

Had my insurance with them for around 5-6 months been having issues with my vehicle so have been looking at new vehicles tried to see how much it would be to change car but tells me to contact them via phone when on the phone I then told my policy is being cancelled because I don't qualify for their insurance but wouldn't give me an answer on why I don't qualify then have the cheek to ask me to pay up £152 to cancel my insurance policy which I didn't want to cancel in the first place and told… Read Full Review

Hastingsdirect's Response to dangogarty's Review

Written on: 15/01/2018

Hi,

I'm very sorry to see that your policy had an issue. If the existing car is sold or leaves your possession and another suitable alternative isn't placed on cover within a certain time period, cancellations can sometimes be unavoidable, I'm sorry


~Joe

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Dangogarty's reply to Hastingsdirect's Comment

Written on: 18/01/2018

Nothing on my policy had changed I'm still using the same vehicle at the beginning of my policy just trying to see what prices were available for other vehicles as I am thinking of changing vehicle

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Dangogarty's reply to Hastingsdirect's Comment

Written on: 18/01/2018

Nothing on my policy had changed I'm still using the same vehicle at the beginning of my policy just trying to see what prices were available for other vehicles as I am thinking of changing vehicle

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★☆☆☆☆

“Ridiculous service hidden charges ”

Written on: 12/01/2018 by nrWise209 (1 review written)

I am not happy with there customers services extra charges when they not needed… Read Full Review

Hastingsdirect's Comment

Written on: 15/01/2018

Hi,

I'm sorry you're not happy with a charge you've paid. We work hard to ensure prospective customers read and accept our feed before purchase so you know what you might pay as well as publish them on our site at all times

~Joe

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