Hastings Direct Car Insurance - Post Feb 2009 Reviews

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Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009
Hastings Direct Car Insurance - Post Feb 2009

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Latest Reviews

★☆☆☆☆

“disgraceful service”

Written on: 06/11/2017 by MichaelJKing (1 review written)

I ended up paying £1700 in car rental fees because the car repairer assured me that I could use their car rental partner.Do not insure with this company.They never responded to my letters about this subject.Use a reputable company… Read Full Review

Hastingsdirect's Response to MichaelJKing's Review

Written on: 07/11/2017

Hi,

Please can you let us know more about this issue by emailing us and include your details as well?

Many thanks,

Joe

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★☆☆☆☆

“Unbelievable Claims Service”

Written on: 25/10/2017 by sd61753 (1 review written)

Takes hours to get through on the phone, when they do answer staff are rude and seem not interested. They seem to forgot we pay premiums in the event of a claim and should stick to TCF guidelines. Cheap for a reason!!… Read Full Review

Indioooo's Response to sd61753's Review

Written on: 28/10/2017

Don't ever take out any insurance from Hastings direct.

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Hastingsdirect's Response to sd61753's Review

Written on: 02/11/2017

Hi,

i'm very sorry to see we didn't answer your call promptly and I can appreciate that is is frustrating. Thanks very much for your feedback, It's welcome to help us learn and improve

~Joe

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★☆☆☆☆

“YOU ARE NOT A CUSTOMER TO THEM - YOU ARE A HELPLESS VICTIM”

Written on: 18/10/2017 by dqFlores377 (1 review written)

All of the negative reviews cannot be wrong. recently we switched all our family cars to Hastings after having a company car with them. they have a deliberate policy of hooking you in, waiting until the 14 days cool off / cancellation period is then over and then they start to sting you for extras. this has happened on two of the three policies we took out this year. they call it a "Mid Term Adjustment", but it is esentially blackmail and quite unlawful. tricks to watch out for: they will… Read Full Review

Hastingsdirect's Comment

Written on: 02/11/2017

Hi,

Thanks for taking the time to review us, I am sorry you were not happy with our new business review team's findings. As a responsible broker it's our duty to ensure that your insurer has the correct details and therefore the right premium. If we find inaccuracies such as the wrong address or invalid NCB we must correct it and request the remaining premium. The NCB we allow must be read and accepted before sale to ensure that you're aware of what you can and cannot use. For more info, take a look at our acceptance criteria online ~ Joe

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★☆☆☆☆

“Hopeless website and customer service”

Written on: 15/09/2017 by JosephineShelton (1 review written)

spent 30 mins completing a multi-car insurance on-line quote which then said a quote could not be provided on the information provided despite having filled in all fields. So then called the call centre and waited 35 minutes and told my call would be answered. The call was answered just before the 9pm closing time and in the background sounded like a party going on. The call centre agent said they could not take the call and would call back. I asked if he had the number and then heard lot of… Read Full Review

Hastingsdirect's Comment

Written on: 21/09/2017

Hi,

Thank you for taking the time to leave us your feedback, I am sorry that you weren't happy with the service you received and apologise you weren't helped when you called. hopefully your future dealings with us will be of the most professional level

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★☆☆☆☆

“AVOID !”

Written on: 02/09/2017 by 382Jimenez (1 review written)

Absolute idiots - like many reviews I have read about this company they cancelled my insurance with the reason given as `use outside of the terms and conditions` no explanation as to what this means or entails - I use the vehicle in question for SDP and commuting to and from one place of work which I correctly disclosed on the application - they were having none of it - I too have now had to take very expensive ins with a specialist company as I have had to declare I have had a policy cancelled… Read Full Review

Hastingsdirect's Comment

Written on: 07/09/2017

Hi,

I am sorry to hear about your issue and do hope that should we be asked by the FOS to arrange an amicable resolution that you're happy with it

~Joe

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Indioooo's Comment

Written on: 28/10/2017

Don't use Hastings direct ever avoid it

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★☆☆☆☆

“Cheap for a reason”

Written on: 19/08/2017 by DangeloWright (1 review written)

Read this if thinking of moving to Hastings. Great prices so long as you don’t make a claim. I did for my first ‘fault’ claim in over 15 years and have been treated terribly. Appallingly trained customer service staff that sound completely fed up with speaking to customers and can’t be bothered to sound interested. Lied about timing for an engineer to check vehicle, took two days longer to check than promised and left me unable to be on emergency call for the elderly person I provide… Read Full Review

Hastingsdirect's Comment

Written on: 24/08/2017

Hi,

Thank you for your feedback and review. I'm sorry that you weren't satisfied with the time frames needed in handling your claim. We do publish and operate a 24 hour claim register line, however the customer service team for existing claims does not work 24 hours as of yet. Hopefully you'll find the resolution swift once delays have been overcome

Thanks,

Joe

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★☆☆☆☆

“Don't change cars mid term. ”

Written on: 18/08/2017 by Lizbeth287 (1 review written)

Staff happy enough. Hasting though are a broker not an insurance company. Have just tried to swop vehicles with 6 months left on existing car. 6 months was extra £280. I said annual quotes elsewhere were coming in at £266 ( I do have 20 years NCB). She suggested they also provide a 12 month quote, which came in at £848 ! I asked why a year was more than twice as much as 6 months. She said "Thats what the underwriters say". I spoke to a manager and got the same response. They would give me… Read Full Review

Hastingsdirect's Comment

Written on: 24/08/2017

Hi,

Sorry to see we were unable to keep you on as our customer and I appreciate you talking the time to review us and leave your feedback. As we are always looking to improve, it is very welcome

~Joe

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★★★★☆

“Customer-friendly company”

Written on: 12/08/2017 by ayshanne (1 review written)

I was insured with them for a year. I had cheaper quotes but didn't want to take the risk. Easy to contact, friendly, did not ask for any documents. Left because my renewal quote was too high. But I think that's normal nowadays… Read Full Review

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★☆☆☆☆

“Awful service, amateur company. Never hastings direct...”

Written on: 24/05/2017 by Andreev (1 review written)

I had awful experience with hasting direct car insurance. After I had a car accident ,i understood how important having a good insurance provider is. Unfortunately I lost my time and money coz of Hastings direct… Read Full Review

Hastingsdirect's Response to Andreev's Review

Written on: 02/06/2017

Hi,

I'm very sorry to read your review - please get in touch with us if we can help you with your issues

Thanks, Joe

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Andreev's reply to Hastingsdirect's Comment

Written on: 05/06/2017

You did not and you do not.

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★☆☆☆☆

“Rip off charges if you change car mid policy.”

Written on: 06/04/2017 by Fitzpatrick144 (1 review written)

CAR INSURANCE Don't use this company if you might change your car mid policy. I have insured my car with Hastings Direct for 7 months. Unfortunately I sold my car and have ordered another one. The new car cannot be delivered until mid May. When I contacted Hastings They insisted that the policy had to be cancelled and it would cost £45. The refund for the unused part of the policy should have come to close to 5/12 of the premium minus £45. I calculated just over £80; they gave me just over… Read Full Review

Hastingsdirect's Comment

Written on: 22/05/2017

Hi,

I'm sorry to see you're unhappy with the amount refunded to you after you cancelled your policy. We calculate the days of cover used and the amount you have paid to ensure that you are refunded any unused premium accurately

~Joe

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Mt4748's Comment

Written on: 23/05/2017

I had contacted Hastings Direct after I sold my car and asked them to 'pause' the policy so that I could continue with insuring my car with the company when the new one arrived. The agent was unsure what to do and I asked him to speak to a manager and come back to me within 24 hours. He didn't so I rang them again. A different agent told me that the 4 weeks 'pause' was not available but it was only 11 days. This changed to 4 days later. I was not able to do what I had done every time I had changed my car.I have been driving for over 50 years The first time I found a company more intent on claiming the cancellation fee rather than keeping a customer. I could have kept the policy open for a car I didn't have anymore. Even the DVLA gave me a bigger % refund.

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★☆☆☆☆

“They cancelled my policy and are taking 2 weeks to refund”

Written on: 28/03/2017 by welter01 (1 review written)

I went through comparethemarket.com and went through the process of taking out car insurance. I received documentation requesting a copy of my driving licence, what cover I was using it for and the proof of no claims. I returned a scanned copy by email and sent the documents through the post. I kept getting emails and letters asking for further proof of my address which implied I would have to pay more. After calling them several times and hanging on the phone for more than 10 minutes I hang… Read Full Review

Hastingsdirect's Response to welter01's Review

Written on: 22/05/2017

Hi,

I'm sorry to read we were unable to continue the cover and hope that the refund came in swiftly. Thank you for taking the time to give us your feedback and review, we do read and use them to help us improve

~Joe

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★☆☆☆☆

“avoid at all costs”

Written on: 23/03/2017 by Kassandra1989 (1 review written)

AVOID HASTINGS CAR INSURANCE!!!!! I was quoted for my car insurance which I paid a year up front a few weeks later I had a demand for a further £125 saying I had made a mistake when filling in my online form about the date I had purchased the car, I asked them to show me the error and demonstrate how they value the increase if an error had been made, I also stated that I had spoken to them on the phone and had a laugh about when I had purchased the car so they should be able to replay the… Read Full Review

Hastingsdirect's Comment

Written on: 28/03/2017

Hi,

'm very sorry to read about your experience and thank you for taking the time to let us know. If you would like your concerns to be investigated please email us and we will be happy to do so for you, working hard to offer an amicable resolution ~Joe

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Ovenreadyfreddy's Comment

Written on: 28/03/2017

Hi I have already communicated this review to a couple of other people at Hastings who like your self have read the review, they have not got back to me so I will keep posting my review any chance I get where ever I can so as to warn others about the behaviour of your company and the damage you can do to your own customers insurance history, you company has treated me disgracefully.....

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★☆☆☆☆

“ ** DO NOT USE! **”

Written on: 10/01/2017 by crank6969 (1 review written)

Avoid avoid avoid. If you want to have your pants puled down you've come to the right palce! Charged £45 to cancel my policy. Will never use again or recommend to other friends or family. Do not use!… Read Full Review

Hastingsdirect's Response to crank6969's Review

Written on: 26/01/2017

Hi, I do apologise that you were unaware of the extra fee. We do our utmost here at Hastings Direct to ensure all our fees and costs are communicated clearly to our consumers. We are always looking for ways to improve this communication and we will take a look at this matter for future reference ~Connor

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★☆☆☆☆

“STAY AWAY FROM HASTINGS CAR INSURANCE!!!!”

Written on: 01/01/2017 by freddymills (1 review written)

I was quoted for my car insurance which I paid a year up front a few weeks later I had a demand for a further £125 saying I had made a mistake when filling in my online form about the date I had purchased the car, I asked them to show me the error and demonstrate how they value the increase if an error had been made also that I had spoken on the phone and had a laugh about when I had purchased the car so they should be able to replay the recording of the conversation, they ignored my requests… Read Full Review

Anne94's Response to freddymills's Review

Written on: 16/01/2017

This is very worrying as they have told me exactly the same thing. I have spoken to the Financial Ombudsmen and they are happy to investigate my complaint. You should do the same.

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Freddymills's reply to Anne94's Comment

Written on: 19/01/2017

I did that and the Ombudsman told me there was nothing they could do as Hastings claim they had lost the recording of the conversation in which I gave them the information, I think it is disgusting that Hastings can cause you so much damage by cancelling a policy that you have already paid for as per their quote, I can not believe that they can demand extra money without proving an error on my part that is ridiculous and the Ombudsman is failing in their duty to protect us from such behaviour. I say again stay away from Hastings car insurance!!!

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Hastingsdirect's Response to freddymills's Review

Written on: 26/01/2017

Hi,

I'm sorry to see that there was an issue with the quote and that you didn't feel you received the support that you expected. If the policy is completed and purchased online, we must go by the data entered there as it forms the contractual details of your cover. I hope that during your complaint we gave you a good service and investigation although not the outcome you wanted

Regards,

Joe

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Freddymills's reply to Hastingsdirect's Comment

Written on: 04/02/2017

no you did not you did not as I asked show any evidence of any error on my part or quantify the £125 increase if I had made the error your staff did not enter into any dialog other than to demand the money, then emailing me 3 days after you had cancelled my policy to inform me of the cancellation leaving me driving illegally, your company has shown absolutely no regard for me as a customer and has ruined my insurance record I find it difficult to get insurance now because of you and have to pay a higher price. Your companies behaviour is disgusting and as far as I am concerned should be looked into, how many others have you done this to. I will keep reviewing your company for years to come to warn people exacting how you behave.

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Brilock1's Response to freddymills's Review

Written on: 22/01/2017

you need to contact the Financial Ombudsman it seems like the old practices are still there, they were fined in 2010 I believe 750z for similar activities, look it up.

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Freddymills's reply to Brilock1's Comment

Written on: 22/01/2017

as mentioned above I went to the Ombudsman and they said there was nothing they could do which shocked me at the time, to demand a further payment after your customer has already paid the agreed quote on the spurious bases of a date error without offering to prove there was an error to me is dodgy practices to say the very least it has caused me a great deal of problems and cost every time I insure anything it is disgusting, I SAY AGAIN STAY AWAY FROM HASTINGS CAR INSURANCE!!!!!!

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★★★★★

“Quality cover at the best prices”

Written on: 01/01/2017 by GaryLamont1971 (1 review written)

Hastings for me takes the stress out of the year after year of looking for car insurance. I always take out comprehensive cover with breakdown cover. Hopefully wont ever need either but its best to be covered. Very easy to do online but also found the professional staff helpful in the call centre. I cant think of anything negative to comment on. Hopefully they will always be trying to improve on there present standards. I will use them again this year.If i do find a better quote i will let them… Read Full Review

Freddymills's Comment

Written on: 22/01/2017

You work there!

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★☆☆☆☆

“ Hastings sell other insurers policies under their banner”

Written on: 28/12/2016 by nigelc (2 reviews written)

Took out insurance with Hastings Direct having checked reviews, now find in the small print I am actually insured with Covea who are truly awful. Be very careful when dealing with Hastings Direct as all the paperwork has Hastings Direct large logo at the top but they obviously sell cowboy policies under their banner. My real beef is with Covea who should be avoided at all costs but angry that Hastings sold me a policy with Covea disguised as theirs. … Read Full Review

Hastingsdirect's Response to nigelc's Review

Written on: 26/01/2017

Hi,

I'm sorry to see you're unhappy with Covea and were unaware we're a broker. As such, we sell policies which are underwritten by an insurer such as Advantage or Zurich. I hope that our service was high and that if you do have an issue with Covea that they are able to resolve that with you

Regards,

Joe

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Nigelc's reply to Hastingsdirect's Comment

Written on: 27/01/2017

Can't you understand English? your service was deplorable, you sold a policy under your banner with a company that the most cursory internet search would put most people off.
Covea are everything those reviews suggest, a non-policy hence the warning.

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★★★☆☆

“Needs more info”

Written on: 17/11/2016 by Hahn17 (1 review written)

I like the fact I'm insured and your prices weren't too bad. There is little to no communication from yourselves compared to other insurance companies I've been with. I would have liked easier access to an online account, documents to download sent to my inbox and just an update every now and then… Read Full Review

Hastingsdirect's Comment

Written on: 26/01/2017

Hi, here at Hastings Direct we're always looking to improve. We will take your feedback onboard and see how we can apply it to the day-to-day running of our business. Many thanks ~Connor

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★☆☆☆☆

“Sneaky Snakes”

Written on: 12/11/2016 by shirleytunes (2 reviews written)

Beware of this firm. My husband was with them for a while, when he sold his car on, they kept sumping into his Bank Account, fortunately his bank was able to retrieve his money. Hastings had the audacity to send a debt collector to retrieve the money they stole out of his account. anyone going through the same experience will know that it is wise to hold on to all paper work. The way they operate is that, on the premise that when the policy runs out they assume that you will automatically… Read Full Review

Hastingsdirect's Response to shirleytunes's Review

Written on: 07/12/2016

Hi,

I'm sorry to see that you and your husband are not pleased with our auto renewal. If you sell the car is is important to let us know immediately or before you do, so we can cancel the policy. Otherwise, we are insuring a vehicle that another person owns who we dont know of and could be dual-insured. Thanks for letting us know about your experience, hopefully in the future your cover will not be an issue again

Regards,

Joe

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★☆☆☆☆

“Worst company I have has the misfortune of dealing with!”

Written on: 23/09/2016 by LaurenJames1234 (1 review written)

I had problems for the entire year of my policy and would not recommend this company to anyone. I ended up paying £100 more than I was quoted by simply informing them of the number of years my additional driver had held a license. On their website the option was "over 20 years" when they called and asked for a definitive number (25 years) this suddenly increased by £100. No matter how much I argued that 25 years is the same as "over 20 years" they were adamant the quote was no longer… Read Full Review

Hastingsdirect's Response to LaurenJames1234's Review

Written on: 11/10/2016

Hi, Thanks for taking the time to leave your review. I'm sorry to see you're unhappy, our call queues have been busy and I can assure you we are working hard to resolve this ASAP. I sincerely hope you have now got the assistance you need, however if this is not the case please email me with your policy number or reg and your DoB? Please reference this review and send it to us so I can locate the policy. Kind regards, Tash

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★☆☆☆☆

“STAY AWAY FROM THEM, ENTERED AN INACCURATE CLAIM”

Written on: 31/07/2016 by 58Ray (1 review written)

Do not get insurance with Hastings Direct. I notified them of my wing mirror being kicked off my car overnight whilst it was parked unattended and gave them the crime number. I decided not to claim however they entered it in the underwriting database that they share with other insurance companies as an accident and that I was the driver! I am now struggling to get this off the database despite Hastings Direct admitting that they have it on their own systems as malicious damage reported and that… Read Full Review

Hastingsdirect's Comment

Written on: 11/10/2016

Hi,

I'm sorry to see that you're unhappy. If a vandalism event occurs we do need to register it as part of our duty as a broker. There are occasions where we can class it as notification only but removign it entirely may not be possible on every occasion

~Joe

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