Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
90% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Everything was handled without any human intervention,...”

Written on: 27/09/2020 by Bakerwu345 (1 review written)

Everything was handled without any human intervention, very happy with the service. App works fantastic. No unwanted questioning, no judging of the problem or a caller, so works very well… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 30/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★☆☆☆☆

“Cheap and lengthy motorcycle recovery ”

Written on: 22/09/2020 by Mumph1998 (1 review written)

This is the second time I’ve used Start rescue and again the service was poor. This time I stood for 4hrs waiting for recovery. It took phone calls made by myself to organise what was happening with the recovery and once this was done a satisfactory and helpful technician arrived from sos motorcycle recovery. I will not be using Start Rescue again I’m afraid. Terrible… Read Full Review

Startrescue.co.ukcustomerservices's Response to Mumph1998's Review

Written on: 23/09/2020

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Breakdown Department where you can speak to a Supervisor anytime that's convenient for you.With best wishes, the startrescue.co.uk team.

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★★★★★

“Excellent service for an amazing price”

Written on: 22/09/2020 by ShilohHicks (1 review written)

This is the first time I have used your services and I can say I am more than satisfied from start to finish. In the past I have paid a lot more money to others and the service provided was average at best. I am glad you have given me a survey to do because I was wondering how best to tell you guys that the service you provide is excellent value and second to none. Thank you once again… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 23/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Prompt, efficient service.”

Written on: 16/09/2020

We were very impressed with ease of getting in touch with Start when our car broke down. The technician arrived promptly within the given time frame. He was knowledgeable, friendly and efficient but was unable to repair the fault and a tow truck was called which again arrived promptly. We had to book into a hotel for the night and have yet to claim back this expense. Hopefully the admin side of the service will be as smooth as the breakdown arm!… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 20/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“The issue was a dead battery, on the drive at home,...”

Written on: 10/09/2020 by 19Boundary43 (1 review written)

The issue was a dead battery, on the drive at home, the technician got the car started very quickly, on his advice I kept the engine running for half an hour. I then made the short drive into Stockport, and had a brand new battery fitted. Result one very happy motorist.So thank you… Read Full Review

Startrescue.co.ukcustomerservices's Response to 19Boundary43's Review

Written on: 14/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Fast and efficient”

Written on: 10/09/2020 by qvDonnelly411 (1 review written)

Very pleased. My call was answered promptly by a person, who took breakdown details and reassured me. I was messaged minutes later from the engineer with approx time of arrival plus a follow up call when he was in the vicinity. I waited less than one hour. The repair was completed quickly and efficiently and the engineer was knowledgeable and courteous. Couldn't ask for better service. Thank you… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 14/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“First time using my Start Rescue ”

Written on: 08/09/2020 by kelticscribe (1 review written)

I have been with Start Rescue fir three years but Friday was the first time I had to call them out. My car had a dead battery. I used the Start Rescue app to report my breakdown. The app is super user friendly, quick and convenient. The response from Smart Rescue that a recovery service had been located was within a minute. The recovery company allocated kept me updated on their eta. The recovery mechanic was polite and knowledgeable. Due to the dead battery the keyless entry wouldn't work and… Read Full Review

Startrescue.co.ukcustomerservices's Response to kelticscribe's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Great service 5*”

Written on: 04/09/2020 by Marcollo (1 review written)

Would just like to thank the person I dealt with who was professional and polite , and to cambrian car care who diagnosed the problem and got me going again 5* service from all involved thank you… Read Full Review

Startrescue.co.ukcustomerservices's Response to Marcollo's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Exellent service,very good operatives. Virtually...”

Written on: 01/09/2020 by MarkIvan (1 review written)

Exellent service,very good operatives. Virtually identical courtesy car with a tow bar which allowed me to get my family and trailer back home. Thank you… Read Full Review

Startrescue.co.ukcustomerservices's Response to MarkIvan's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“A journey becomes an adventure ”

Written on: 01/09/2020 by martinglilley (1 review written)

I have to say the guy from Alan Graham Recovery from Enniskillen, the recovery technician, made the day. A journey is only a journey until something goes wrong, then it becomes an adventure, i ended up with a great adventure thanks to him… Read Full Review

Startrescue.co.ukcustomerservices's Response to martinglilley's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent service, thank you”

Written on: 24/08/2020

We recently suffered a rare breakdown and was very impressed with the service StartRescue provided. They responded to the call quickly and kept us informed on progress and called to check we were OK. Really felt they were interested in our wellbeing and ensuring we were recovered and transported home quickly and safely. The recovery driver, although an agent was also helpful and friendly… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“cannot praise the entire service high enough was rang...”

Written on: 08/08/2020 by mbRooney160 (1 review written)

cannot praise the entire service high enough was rang by the recovery firm seconds after receiving my text to say who was dealing with my breakdown.The recovery firm rang me very promptly to inform me a technician was on the way and gave me a time window the person who spoke to me spoke in a very clear unhurried voice.As regards the technician arrived well within the time window was very pleasant and polite and fixed the fault without any problem… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 14/08/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Great service”

Written on: 28/07/2020 by gazr2112 (1 review written)

Breakdown arrived quicker than estimated, bike was loaded carefully and myself and bike taken home only took around 1hr 30 mins from when I called to me arriving home. Great service… Read Full Review

Startrescue.co.ukcustomerservices's Response to gazr2112's Review

Written on: 31/07/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★☆

“Good value money”

Written on: 18/07/2020 by McFaddenvc58 (1 review written)

I would definitely recommend Start Rescue, as they provided a quick value for money service… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 19/07/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Fantastic service when we most needed it!”

Written on: 15/07/2020 by Sariahj1992 (1 review written)

Was given start rescue recommendation by my brother in law. It was very easy to contact using app as it locates exactly where you are which is reassuring for a lady driver with two young children and a dog! The whole experience was far smoother than my vehicle which has been written off. Thank you start rescue our holiday wasn't ruined! X… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 19/07/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent service”

Written on: 05/07/2020 by Jopojones (1 review written)

Excellent service & very helpful… Read Full Review

Startrescue.co.ukcustomerservices's Response to Jopojones's Review

Written on: 10/07/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Start Rescue - Mission Accomplished!”

Written on: 30/06/2020 by taurustime (28 reviews written)

I was with you previously with my Chrysler 300c and only changed because you were offering better 'new customer only' deals then ramping up your price for renewals. Now that you've stabilised your prices for customer loyalty, I am very likely to remain with you in future… Read Full Review

Startrescue.co.ukcustomerservices's Response to taurustime's Review

Written on: 10/07/2020

Dear startrescue.co.uk customer, thank you very much for taking the time to comment and leave a review, please be advised we have always rewarded our loyal customers by ensuring they pay less at renewal than a new customer would. In the past we gave a discount, we now offer renewal savings. Therefore there may have been a misunderstanding, and if you would like to discuss this further then please don’t hesitate to contact a member of our customer service team where a representative will be more than happy to assist you. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“Just to express my thanks for an excellent service.”

Written on: 21/06/2020 by AAnnis121 (1 review written)

Just to express my thanks for an excellent service… Read Full Review

Startrescue.co.ukcustomerservices's Response to AAnnis121's Review

Written on: 26/06/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Delighted”

Written on: 05/06/2020 by Startrek7 (1 review written)

I am highly delighted with the entire customer service and from the person I dealt with and his colleagues. Extremely impressed with the whole operation. … Read Full Review

Startrescue.co.ukcustomerservices's Response to Startrek7's Review

Written on: 14/06/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent service. The app is very clear, and arranges...”

Written on: 04/06/2020 by HelsW (1 review written)

Excellent service. The app is very clear, and arranges help promptly and efficiently. As a lone female driver I felt supported when my car would not start. Rapid Recovery was fantastic. Very professional, warm and friendly, on time, explained the process and sorted it quickly. I would definitely recommend, thank you!… Read Full Review

Startrescue.co.ukcustomerservices's Response to HelsW's Review

Written on: 14/06/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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