Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
90% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst customer service ever!”

Written on: 04/06/2021 by Omania (1 review written)

Our car broke down 31/05/21 6:50pm on the Motorway 2hours 1/2 hours away from home, luckily we were able to pull into a service station we immediately phoned the recovery (StartRescue) and waited 5 HOURS to be collected by Yorkshire Rescue. At least we were going home! So we thought. Drove for 30mins, ended up in Doncaster (30mins out of the way) to be told we have to change recovery vehicles but 'don't worry the other recovery vehicle is on it's way, will be 10 mins or so' we waited 20… Read Full Review

Startrescue.co.ukcustomerservices's Response to Omania's Review

Written on: 09/06/2021

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★☆☆☆

“I had to fix my broken down vehicle myself - two days...”

Written on: 14/12/2020 by Finn1993 (1 review written)

I have already raised a complaint regarding this breakdown. The driver who turned up did not have the tools to do the job. Though he was courteous, he left the car broken down and telling me the fault was a major electrical failure. This Left me feeling very anxious about what costs might be involved. After doing my own research, I fixed the fault myself by diagnosing a blown fuse! A subsequent investigation by Start Rescue found in favour of their own services! Evidently, they think it is… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 16/12/2020

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Breakdown Department where you can speak to a Supervisor anytime that's convenient for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“Excellent service ”

Written on: 26/11/2020 by zhWhite340 (1 review written)

I must admit my expectation was low, you get what you pay for generally, so I was absolutely astounded by the amazing service, it was exceptional! I was kept updated throughout, knew exactly where the recovery vehicle was and when it was expected to reach me. Despite being on a busy motorway at peak time, I was rescued within 15 minutes. I then received a follow up call once I arrived home to make sure I was home and safe. Unbelievably quick service, not to mention fantastic value. I would… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 03/12/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments and reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“phoned to say had broke down.got a guy who could not...”

Written on: 23/11/2020 by ian3 (1 review written)

phoned to say had broke down.got a guy who could not be any nicer.got fixed in 20 minutes.great service.would tell everyone about service, he was great… Read Full Review

Startrescue.co.ukcustomerservices's Response to ian3's Review

Written on: 26/11/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Top class service”

Written on: 13/11/2020 by Aliana195 (1 review written)

No complaints it was a very good customer experience- thank you… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 19/11/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“very good service”

Written on: 12/11/2020 by DeniseAb (1 review written)

prompt, polite and towed me no issues. Better service than many of the more expensive companies I have use din the past… Read Full Review

Startrescue.co.ukcustomerservices's Response to DeniseAb's Review

Written on: 12/11/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments and reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Exceeded expectations”

Written on: 28/10/2020 by Justusb114 (1 review written)

Easy to report the incident and I received regular updates via text or phone. Local recovery service were prompt and knowledgeable. There was a taxi provided due to current restrictions - all fully organised. Excellent service at a stressful time. Thank you… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 30/10/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments and reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“I was very impresssed with the service as a whole.The...”

Written on: 27/10/2020 by BaileyMcCarty (1 review written)

I was very impresssed with the service as a whole.The technician obviously has a great deal of experience.He temporarily fixed the fault, having made an immediate diagnosis.Salesmen at main dealers could not suggest what it might be although it is not uncommon. I was just a little bit confused with the recorded update information and how to respond. A tick box would have helped… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 30/10/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments and reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Start Rescue 1st Class Breakdown”

Written on: 27/10/2020 by Kramer1 (1 review written)

First time I have had to use a breakdown service in over 29 years. The app was excellent and straight forward to register a claim. Had a message to say claim was validated then another within 5 minutes to say a technician was being sent out. Technician was 15 minutes late but was kept informed right up till he arrived and I had a phonecall from Start Rescue to clarify that they had arrived. Car could not be repaired outside my house so was taken to a garage of my choice. Great service… Read Full Review

Startrescue.co.ukcustomerservices's Response to Kramer1's Review

Written on: 30/10/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Start rescue breakdown service ”

Written on: 01/10/2020 by Mia_Stone (2 reviews written)

Parker Fry technician was very friendly and carried out all of the necessary checks to diagnose the fault. Great service overall and technician went up and beyond and followed us to the garage to make sure we get there safely. I can’t fault the service received and technician arrived in less than 20mins of me reporting a breakdown and I was kept informed all the way through! Fantastic service!! I have been with Start rescue over 5yrs now for my car and partner has just added his as well. I… Read Full Review

Startrescue.co.ukcustomerservices's Response to Mia_Stone's Review

Written on: 06/10/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Everything was handled without any human intervention,...”

Written on: 27/09/2020 by Bakerwu345 (1 review written)

Everything was handled without any human intervention, very happy with the service. App works fantastic. No unwanted questioning, no judging of the problem or a caller, so works very well… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 30/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★☆☆☆☆

“Cheap and lengthy motorcycle recovery ”

Written on: 22/09/2020 by Mumph1998 (1 review written)

This is the second time I’ve used Start rescue and again the service was poor. This time I stood for 4hrs waiting for recovery. It took phone calls made by myself to organise what was happening with the recovery and once this was done a satisfactory and helpful technician arrived from sos motorcycle recovery. I will not be using Start Rescue again I’m afraid. Terrible… Read Full Review

Startrescue.co.ukcustomerservices's Response to Mumph1998's Review

Written on: 23/09/2020

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Breakdown Department where you can speak to a Supervisor anytime that's convenient for you.With best wishes, the startrescue.co.uk team.

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★★★★★

“Excellent service for an amazing price”

Written on: 22/09/2020 by ShilohHicks (1 review written)

This is the first time I have used your services and I can say I am more than satisfied from start to finish. In the past I have paid a lot more money to others and the service provided was average at best. I am glad you have given me a survey to do because I was wondering how best to tell you guys that the service you provide is excellent value and second to none. Thank you once again… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 23/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Prompt, efficient service.”

Written on: 16/09/2020

We were very impressed with ease of getting in touch with Start when our car broke down. The technician arrived promptly within the given time frame. He was knowledgeable, friendly and efficient but was unable to repair the fault and a tow truck was called which again arrived promptly. We had to book into a hotel for the night and have yet to claim back this expense. Hopefully the admin side of the service will be as smooth as the breakdown arm!… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 20/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“The issue was a dead battery, on the drive at home,...”

Written on: 10/09/2020 by 19Boundary43 (1 review written)

The issue was a dead battery, on the drive at home, the technician got the car started very quickly, on his advice I kept the engine running for half an hour. I then made the short drive into Stockport, and had a brand new battery fitted. Result one very happy motorist.So thank you… Read Full Review

Startrescue.co.ukcustomerservices's Response to 19Boundary43's Review

Written on: 14/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Fast and efficient”

Written on: 10/09/2020 by qvDonnelly411 (1 review written)

Very pleased. My call was answered promptly by a person, who took breakdown details and reassured me. I was messaged minutes later from the engineer with approx time of arrival plus a follow up call when he was in the vicinity. I waited less than one hour. The repair was completed quickly and efficiently and the engineer was knowledgeable and courteous. Couldn't ask for better service. Thank you… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 14/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“First time using my Start Rescue ”

Written on: 08/09/2020 by kelticscribe (1 review written)

I have been with Start Rescue fir three years but Friday was the first time I had to call them out. My car had a dead battery. I used the Start Rescue app to report my breakdown. The app is super user friendly, quick and convenient. The response from Smart Rescue that a recovery service had been located was within a minute. The recovery company allocated kept me updated on their eta. The recovery mechanic was polite and knowledgeable. Due to the dead battery the keyless entry wouldn't work and… Read Full Review

Startrescue.co.ukcustomerservices's Response to kelticscribe's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Great service 5*”

Written on: 04/09/2020 by Marcollo (1 review written)

Would just like to thank the person I dealt with who was professional and polite , and to cambrian car care who diagnosed the problem and got me going again 5* service from all involved thank you… Read Full Review

Startrescue.co.ukcustomerservices's Response to Marcollo's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Exellent service,very good operatives. Virtually...”

Written on: 01/09/2020 by MarkIvan (1 review written)

Exellent service,very good operatives. Virtually identical courtesy car with a tow bar which allowed me to get my family and trailer back home. Thank you… Read Full Review

Startrescue.co.ukcustomerservices's Response to MarkIvan's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“A journey becomes an adventure ”

Written on: 01/09/2020 by martinglilley (1 review written)

I have to say the guy from Alan Graham Recovery from Enniskillen, the recovery technician, made the day. A journey is only a journey until something goes wrong, then it becomes an adventure, i ended up with a great adventure thanks to him… Read Full Review

Startrescue.co.ukcustomerservices's Response to martinglilley's Review

Written on: 08/09/2020

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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