Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
90% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Excellent service”

Written on: 22/11/2017 by McIntoshuy306 (1 review written)

The person I dealt with  was professional, polite, reassuring, helpful and informative. I think she is an absolute credit to your company. AFF arrived just 20 minutes after my initial phone call, again the technician was professional, polite, reassuring, friendly and efficient. I would not hesitate to recommend them. Back on the road within 45 minutes of initial call. Thank you so much… Read Full Review

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★★★★★

“Thank you for an excellent all round service”

Written on: 21/11/2017 by Murrayau465 (1 review written)

Thank you for an excellent all round service… Read Full Review

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★★★★★

“Friendly and helpful ”

Written on: 17/11/2017 by 247Webster (1 review written)

After needing to call out Start Rescue for assistance on the roadside I was greeted and reassured by a kind friendly lady on the phone. The mechanic arrived earlier than expected which was a bonus and again was friendly and helpful and got me back on route. On my return home I was then called by the office to ensure that everything had gone well and all problems resolved without it feeling like they were reading a script. Reassuringly great service just when you need it. Thank you… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent, highly recommended”

Written on: 15/11/2017 by Amandanewcastle (1 review written)

this was the first time I have had to use a rescue service and I was a bit anxious but everyone was so warm and friendly and very helpful. i could not fault the service received… Read Full Review

Startrescue.co.ukcustomerservices's Response to Amandanewcastle's Review

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Great service ”

Written on: 15/11/2017 by vpHull153 (1 review written)

It was a great service and I'm really happy, the mechanic arrived promptly and sorted my issue… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Terrific service.”

Written on: 15/11/2017 by Martinnh1992 (1 review written)

1st class service from all concerned. Thank you very much… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★☆☆

“Yes the app which I found very useful,operator called...”

Written on: 15/11/2017 by 468Hutchison (1 review written)

Yes the app which I found very useful,operator called me back within minutes told me that driver will be with me within 15 minutes Driver turned up in a tow truck & a jump starter which he never used basically said nothing really he could do apart from taking me home or garage opted for my local garage Garage said if the driver had a diagnostic machine could have told me straight away the problem… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, Thank you for your kind works in relation the mobile app. However we are sorry to find your comments in regards to the service you received. If you would like us to investigate your experience further please contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. With best wishes, the startrescue.co.uk Team.

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★★★★☆

“super”

Written on: 15/11/2017 by MacMillan409 (1 review written)

there is no need to improve anything special you are doing very well with your service keep it up god bless you… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“good service”

Written on: 14/11/2017 by AlexaHackett1971 (1 review written)

fairly fast response. would recommend to anyone. Excellent value for cost… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“spalding breakdown ++++”

Written on: 14/11/2017 by 76McKinley (1 review written)

Could not be better both with Start Rescue and their contractor. Highly Recommended… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“SIMPLY THE BEST!”

Written on: 13/11/2017

This was the first time I have had occasion to use your service and I have to say I was inpressed all round. I have used four or five companies over the course of many years including the big names. Your service on this occasion beat them all by a country mile! Many thanks for your excellent assistance. Best Regards, … Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 17/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★☆

“Start rescue are great there agents are not so good ”

Written on: 10/11/2017 by 236Shelton (1 review written)

Handbrake was damaged by recovery north west ,I have complained but 4 days later no answer ?? My disabled wife is now housebound because of this problem but no one seems to be in a hurry to resolve this problem… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 10/11/2017

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“Excellent service with great communication. ”

Written on: 08/11/2017 by WaitingForever (4 reviews written)

I broke down on the M62 at 2230 on my way to my night shift. I was really impressed with the service and how your staff rang me to see how things were progressing. GM Recovery vehicle arrived within 45 minutes and was excellent. I ended up just being a couple of hours late for work, which, given the circumstances was superb. I will definitely recommend your service and am about to sign up my wifes car to your service as well. Because your price is so competitive, you wonder will I get a good… Read Full Review

Startrescue.co.ukcustomerservices's Response to WaitingForever's Review

Written on: 10/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★☆

“Poor recovery company”

Written on: 08/11/2017 by espania47 (1 review written)

Just disappointed in Lanes garage with the whole way they handled things especially when the first driver who lives about half a mile from where we broken down could not find us and phoned to ask where we where and said he was looking up wrong road which was the other side of Hereford and then having to wait again for another driver to pick us up and take us home, also the entry is almost impossible for a disabled person to get into cab and would benefit from extra step and assistance from the… Read Full Review

Startrescue.co.ukcustomerservices's Response to espania47's Review

Written on: 10/11/2017

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

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★★★★★

“The person I dealt with on the phone was lovely and...”

Written on: 08/11/2017 by 218Carson (1 review written)

The person I dealt with on the phone was lovely and gave us every confidence that all would be sorted out quickly. Well done and thanks again. Kind regards… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 10/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent customer service”

Written on: 07/11/2017 by vdFoster424 (1 review written)

I have always found Start Rescue to be helpful, prompt and reliable and will happily recommend to anyone. I feel safe in the knowledge that should I need help, I wont be let down.I have used them twice now, and each time the recovery has arrived on or within the time stated and I have had a call from the operator at Start Rescue to check I am alright. Brilliant service and excellent value for money! Would not consider going with anyone else… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 10/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent service from start to finish when I broke down.”

Written on: 06/11/2017 by Dave1313 (1 review written)

The clutch on my car went almost 300 miles from home,I phoned startrescue & the operator was great, and sorted recovery to a local garage. Because it was such a big job replacing the clutch and flywheel the car would not be ready for a couple of days. We needed to get home the next day Saturday because it was the end of our holiday. Startrescue had the recovery operator take myself & my wife plus the caralmost 300 miles home the next day at a time to suit us. The recovery operator and… Read Full Review

Startrescue.co.ukcustomerservices's Response to Dave1313's Review

Written on: 10/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excelent breakdown sevice”

Written on: 05/11/2017 by yuVaughan398 (1 review written)

Every thing as stated above. The man was cheerful, polite and very helpfull… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 10/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Mobile app and response time”

Written on: 04/11/2017 by 472McCleary (1 review written)

I have been with Start Rescue for several years now and when ever I have had the misfortune to have broken down the service I have received has been fantastic. I always use the mobile app which saves me having to remember any policy or telephone numbers. The response I have received from the person that rings me back and the guys that have restarted my car or transpoted me elsewhere when it could not be fixed have been very professional and I have never had to wait more than half an hour for… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 10/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Simply the best”

Written on: 04/11/2017 by 458Fournier (1 review written)

I only joined this company some months ago. I have found them utterly reliable. The same young man came both times I called .He was cheerful helpful and pleasant. I have, and will continue to recommend this company to any interested person. In this day and age of competition I rate this company first class.There was nothing that I did not like… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 10/11/2017

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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