Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
90% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“brilliant”

Written on: 09/10/2019 by rena1948david1963 (1 review written)

4th time i have had to use your service 1st brilliant 2nd was not happy at all 3rd brilliant 4th the person I dealt with made everything as easy as possible (brilliant) . the first tow truck took us to the service station and were very helpful , the 2nd tow truck took us from the service`s on the M40 to home in Liverpool and could not have been anymore helpful the whole team were a credit to your company… Read Full Review

Startrescue.co.ukcustomerservices's Response to rena1948david1963's Review

Written on: 11/10/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★☆☆☆

“THE LONG WAIT”

Written on: 08/10/2019 by lmguy (1 review written)

waited 4hrs for technician--his comment (why did you not send breakdown tow truck) breakdown 10-30 AM final rescue arrive 16-05 waiting nearly 6hrs with two over 60 females WE WAITED NEARLY 6 HRS--BREAKDOWN 10-20AM-TECHNICIAN ARRIVED 1400HRS-HIS COMMENTYOU NEED BREAKOWN TRUCK)-FINALLY AFTER 1600-I AM 76YRS OLD AND MY WIFE 60 AM EXPECTING AN APOLOGY PLUS COMPENSATION ---- … Read Full Review

Startrescue.co.ukcustomerservices's Response to lmguy's Review

Written on: 11/10/2019

Dear startrescue.co.uk customer, we are sorry for the experience you received, this is not the level of service we aim to provide our customers. In order for us to investigate your experience further we would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

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★★★★★

“We were entirely satisfied with all aspects of the...”

Written on: 01/10/2019 by secondname (1 review written)

We were entirely satisfied with all aspects of the recovery service . We are new customers of Start Rescue , and were very pleased with their response to our problem… Read Full Review

Startrescue.co.ukcustomerservices's Response to secondname's Review

Written on: 04/10/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Amazing customer services,highly experienced and fast...”

Written on: 23/09/2019 by SaifQaplan (1 review written)

The gentleman who answered my call was a very high manners. The mechanic man who repaired the tyre was highly experienced. Thank you very much for helping me Excellent job Very recommended… Read Full Review

Startrescue.co.ukcustomerservices's Response to SaifQaplan's Review

Written on: 27/09/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 21/09/2019 by LaceySanders (1 review written)

The telephone operator was dreadful! I would have given her the rating of abysmal if I could have done. I asked to speak to her supervisor 2 or 3 times at least, when I eventually did I asked him to contact me with an update and he didn't. I have been very disappointed with the customer service on the last 2 times I've had to use Start Rescue… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 27/09/2019

Dear startrescue.co.uk customer, we are sorry to hear about your experience with our operator, this is not the usual level of service we endeavor to provide and can only apologise. However we would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“Almost perfect service”

Written on: 17/09/2019

I rang for assistance around 18.45 but was never called back with an ETA for the first recovery operator, as he was too far away. The lady who called at 19.00 told me an alternative operator had been arranged with ETA before 20.30 and he arrived just before 20.00. However, it is encouraging to know that this, my first call to Start Rescue in 7 years of membership, was handled so satisfactorily. Generally, communication and efficiency of the call staff was excellent, and the Connoisseur Recovery… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 20/09/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Awesome service ”

Written on: 16/09/2019 by Rechymech (1 review written)

I was amazed at the speed and ease of my service, considering the competitive price of my membership. The service I received was faster and easier than previous experiences with both AA and RAC. Fantastic service! I was back on the road within 30 mins. When I first realised my car wouldn’t start I had a feeling of dread, I’d recently taken out literally the cheapest breakdown cover I could find, and expected to wait hours for a substandard service, not the case at all, was very pleasantly… Read Full Review

Startrescue.co.ukcustomerservices's Response to Rechymech's Review

Written on: 20/09/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Breakdown ”

Written on: 04/09/2019 by Angecornwall (1 review written)

Fab service. Had unfortunate puncture and the whole service from phone call to being back on the road was excellent… Read Full Review

Startrescue.co.ukcustomerservices's Response to Angecornwall's Review

Written on: 20/09/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Everything was Excellent ”

Written on: 02/09/2019 by Edmondson7 (1 review written)

Firstly I used the app, it was quick and easy and I received a call within 10 mins. The first operator I spoke to was very friendly, informative, and very helpful! The nearby garage arrived within 40 mins earlier than the operator said and he was super quick in fixing the tyre. 10 mins and I was good to go! I then recieved a call about an hour afterwards asking how it all went and if everything was still okay. Which was very good that they are checking up! The while service was… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 06/09/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent service given. ”

Written on: 30/08/2019 by TiaraRussell427 (1 review written)

My daughter is now joining start rescue, very positive result. This is the start of my third year with them. Prices are very competitive. The APP is great. The service is excellent. Couldn't say more. You pay for the service not the logos or celebrities endorsements… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 06/09/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“First class service for incredibly low price ”

Written on: 13/08/2019 by Haleyym1984 (1 review written)

I would really like to recommend this service to my family and friends as it is a fast and reliable company… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 16/08/2019

Dear startrescue.co.uk customer, thank you very much for your kind words, we are always happy to hear our customers would recommend us. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★☆☆☆

“3 Miles in 3 Hours!”

Written on: 09/08/2019 by PatienceKelley316 (1 review written)

Was left stuck at a roundabout for 2hrs 20mins, 3mi from home. Staff were good but company is badly organised. Towtruck broke down which caused a further delay. Staff need reliable vehicles to do job properly. Overall time was 3hrs to travel 3miles… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 16/08/2019

Dear startrescue.co.uk customer, thank you for your comments in relation to our staff. However we are sorry to find your comments in relation to the assistance you received. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“all in all a very good service just a shame had to...”

Written on: 07/08/2019 by glasshopper123 (1 review written)

all in all a very good service just a shame had to call twice to find out why no one arrived at estimated time + 30mins.but all in all a brilliant service.been with them for years and never had occasion to use them but now that i have it gives a lot of peace of mind knowing help is only a phone call away.thank you!… Read Full Review

Startrescue.co.ukcustomerservices's Response to glasshopper123's Review

Written on: 09/08/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk we are always striving for excellence, should you require assistances in the future we hope to arrive within the estimated time frame.. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Start Rescue Richford Motors”

Written on: 02/08/2019 by 266Stevens (1 review written)

Excellent service by all parties. The driver from Richford Motors (Dunholme) was very helpful and arrived on time. I was updated of his whereabouts. Got me to work (en-route) and my car to where I asked. Recommended to all family and friends. At half the price of an AA membership I can't see why anyone wouldn't use this… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 02/08/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Great service ”

Written on: 31/07/2019 by HaleyFallon142 (1 review written)

Fantastic service, the technician was great, it was late at night and pouring with rain when we needed assistance and yet he was very friendly. I would recommend this service to anybody looking for breakdown cover… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 02/08/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★☆☆☆☆

“Bad experience ”

Written on: 03/07/2019 by Offibc (1 review written)

THE WORSE SERVICE EVER RECEIVED !! after several years driving (35) and different kind of breakdown service around the world, this is the first time that I received the worse service possible. At 6.30 pm I used the mobile app to send my request, and the mechanic arrived around 7.15 pm, Then, thanks to the traffic officer we discovered that the recovery agent was sent to a wrong place (If I show on the app and I talk about my position and I say that we are on the motorway after the motor service… Read Full Review

Startrescue.co.ukcustomerservices's Response to Offibc's Review

Written on: 05/07/2019

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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Offibc's reply to Startrescue.co.ukcustomerservices's Comment

Written on: 07/07/2019

We already sent our opinion through your website (where only 400 letters are allowed!) and nobody answered.

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★★★★★

“Could not be better”

Written on: 28/06/2019 by Davo456 (1 review written)

Fantastic service, stuck in the middle of no-where, assistance arrived very quick and professional and a decent guy! Thank you… Read Full Review

Startrescue.co.ukcustomerservices's Response to Davo456's Review

Written on: 05/07/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★☆☆☆☆

“Worst breakdown company ever ”

Written on: 19/06/2019 by greigmcarthur (1 review written)

Been with this company for years but first time used them was over a month ago and what a nightmare. My car was overheating so I pulled into the slip road and used the app to confirm breakdown. I got a call straight away but 18 mins on the phone to the operator trying to discuss where I was. The app showed them exactly my location. When the rescue company called me to see my vehicle, they told me it would take them too long to drive along the road and turn back so told me to drive my car to… Read Full Review

Startrescue.co.ukcustomerservices's Response to greigmcarthur's Review

Written on: 21/06/2019

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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Greigmcarthur's reply to Startrescue.co.ukcustomerservices's Comment

Written on: 18/09/2019

Sent all details and got me no where. Useless is an understatement

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Delta Echo's Response to greigmcarthur's Review

Written on: 17/09/2019

What tools or parts do you suggest they carry? It's a RECOVERY service, only able to fix simple problems at the roadside or take you to a repairer, not a travelling parts store and fully-equipped workshop.

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Greigmcarthur's reply to Delta Echo's Comment

Written on: 18/09/2019

If you look at their website it clearly states:

With a 78% roadside repair success rate


If they don’t carry tools how can they repair at the road side? Is this false information then?

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★★★☆☆

“The fitter was not very professional”

Written on: 19/06/2019 by RyleeAlexander76 (1 review written)

The fitters lack of tools was poor, his jump start battery was only partly charged, so he borrowed mine and attached it with his to my battery which was enough power to start my car. He told me that I needed a new battery, so I went to Halfords to buy a new one. They tested my battery & alternator and told me that both were ok. HE DID GET MY CAR GOING SO I SHOULD BE SATISFIED… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 21/06/2019

Dear startrescue.co.uk customer, we are sorry to hear that your breakdown experience didn’t meet or exceed your expectations. We would like to investigate this further for you and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“No need to fear, StartRescue will soon be there!”

Written on: 06/06/2019 by WesleyPenn322 (1 review written)

You always worry about using a less familiar name for breakdown cover as you'll never know how good the service is until you actually break down. I shouldn't have worried. Quick response via the mobile app, rapid call from recovery team to give ETA and arriving to fix my problem within 20 mins. All done and dusted in another 20 mins. It was practically perfect in every way, as Mary Poppins would say… Read Full Review

Startrescue.co.ukcustomerservices's Response to WesleyPenn322's Review

Written on: 14/06/2019

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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