Start Rescue Reviews - www.startrescue.co.uk

★★★★★
4.6 / 5
89.8% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

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Latest Reviews

★★★★★

“Very quick and efficient”

Written on: 03/12/2018 by Healyeo470 (1 review written)

I had a puncture the other day. The guy on the phone was very helpful. Less than 20 min from the call the recovery vehicle arrived and repair my tyre. Extremely happy with the service… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 07/12/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Quick, Polite & Efficient Service, Highly Recommend!”

Written on: 20/11/2018 by Bioluminessence (1 review written)

I have, unfortunately, had to call Start Rescue twice within a couple of months but they 'rescued' me both times without any bother. The app is excellent because they know straight away who you are and where you are which is great when you don't always know the postcode. Start Rescue respond very quickly and have always had someone come out to me within the hour. The call handlers are very efficient and polite, and they always put your personal safety first. On the occasion that my car was a… Read Full Review

Startrescue.co.ukcustomerservices's Response to Bioluminessence's Review

Written on: 23/11/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“The recovery technician is Landrover passionate, and...”

Written on: 19/11/2018 by Joolia808 (1 review written)

The recovery technician is Landrover passionate, and told me more about my vehicle than I knew!! Really good advice given, fixed it on site and had me up and going. So grateful for his knowledge, advice and friendliness at such a bad time for me. Thanks … Read Full Review

Startrescue.co.ukcustomerservices's Response to Joolia808's Review

Written on: 23/11/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent assistance from Sart Reacue”

Written on: 06/11/2018 by Lord-Snooty (2 reviews written)

I'm very pleased overall with the level of service I received.thank you all at start rescue.and automania the breakdown agent. Good communications from the operator is the most important factor during a breakdown and start rescue were excellent. I recommend start 100% … Read Full Review

Startrescue.co.ukcustomerservices's Response to Lord-Snooty's Review

Written on: 16/11/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Breakdown rescue”

Written on: 02/11/2018

Foot-brake went so I needed taking to local garage. i was looking after children and the call centre organised the pickup to coincide with my needs.They got back to me to confirm the pickup time. The rescue arrived at the arranged time. the driver was friendly and very efficient and we were taken to the garage I had chosen. I was impressed with the whole service and will definitely renew my membership… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 16/11/2018

.Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent service ”

Written on: 28/10/2018

I was extremely impressed with the service I received, I was phoned back 3 times to check that we were all ok or to check that the technician had arrived. The man that came from Anglia recovery was very helpful and happy. I would definitely recommend start rescue to others. Thank you very much… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 02/11/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Good value”

Written on: 24/10/2018 by Brian76541 (1 review written)

With any insurance type product, the test is when you need them and when I called them out the other day everything was handled easily and promptly. Much better value than AA / RAC so expect to be sticking with them… Read Full Review

Startrescue.co.ukcustomerservices's Response to Brian76541's Review

Written on: 02/11/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“100%”

Written on: 23/10/2018 by MicraMan (1 review written)

A big thank you to all, 100% all round service from first calling to getting mobile again which included being towed… Read Full Review

Startrescue.co.ukcustomerservices's Response to MicraMan's Review

Written on: 02/11/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★☆☆☆☆

“Terrible”

Written on: 15/10/2018 by Jackiek99 (2 reviews written)

I would never use Start Rescue again, they were shockingly bad. I called them out and gave them my location, the name of the road and the fact I was in Wandsworth. I was assured they knew where I was. An hour later the rescue company says they can't find me, turns out they'd been sent to Crystal palace. I waited another half an hour only to be told the job had been cancelled, but nobody had told me. They said they were sending out someone else, but in an hour and a half. I had a child in the… Read Full Review

Startrescue.co.ukcustomerservices's Response to Jackiek99's Review

Written on: 22/10/2018

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“Fantastic Service”

Written on: 08/10/2018 by Laundrygirl (1 review written)

When my car refused to start I rang Start Rescue and someone was with me in under half an hour. Although he wasn't able to fix it there and then, he quickly organised a recovery truck who brought me and my car back to my local garage. Great service and I would definitely recommend… Read Full Review

Startrescue.co.ukcustomerservices's Response to Laundrygirl's Review

Written on: 02/11/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Brilliant Service, wrap around care”

Written on: 03/10/2018 by GettingBy (1 review written)

I had locked my keys in the car. (With a bunch of other stuff and closed the boot) Start Rescue wer very quick to answer the phone and arrange for Scorpion Engineering to visit. Start Rescue called back to check that they had arrived on time. All very reassuring. Scorpion was very patient hooking them out, and careful not to damage the car. He had clearly had a busy day, but at 10:30 at night he was still patient, courteous and determined to resolve the issue. Just referred Start Rescue… Read Full Review

Startrescue.co.ukcustomerservices's Response to GettingBy's Review

Written on: 04/10/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Value for Money”

Written on: 25/09/2018 by Goldlink1 (1 review written)

Nothing to add. Startrescue is excellent. The callout App was handy while the response time was very good. The customer service representative were very courteous, helpful and down to earth. The technician arrived within the ETA of one hour, and very helpful… Read Full Review

Startrescue.co.ukcustomerservices's Response to Goldlink1's Review

Written on: 28/09/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Holiday breakdown recovery. Amazing service ”

Written on: 21/09/2018 by Jtippett (1 review written)

The technician went above and beyond to ensure we were comfortable and safe. He was due to finish at 12pm but stayed with us to get us home for 1am meaning he himself wouldn't finish until almost 3am. He was extremely friendly, courteous and knowledgeable. We were so happy with the whole service. Got us home after our holiday and had plenty of calls to ensure we were ok. There was a 2 hour wait in the cold and rain but it was due to roadworks on the motorway so I can't fault anyone involved… Read Full Review

Startrescue.co.ukcustomerservices's Response to Jtippett's Review

Written on: 28/09/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★☆☆

“Got me home but took 14 hours to travel the 142 miles.”

Written on: 20/09/2018

My only gripe is that I was towed home by three different tow company's and the second leg we had to wait four hours… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 28/09/2018

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“breakdown”

Written on: 19/09/2018 by Angelinap277 (1 review written)

best breakdown company in the uk best breakdown company in the uk… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 28/09/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★☆☆☆☆

“3 hours wait for recovery vehicle & driver not nice!”

Written on: 19/09/2018 by halu (1 review written)

I have been with Start Rescue for the last three years but this was the first time I used them and what a terrible experienced it was. I had a tyre puncture yesterday (18/09/2018) so I called the customer service at 12:00 noon for assistance. After giving all my details I was told the recovery vehicle (Randys Auto) will arrive anytime between that moment and 13:50. 14:00 came and there was still no sign of the recovery vehicle so I called again asking for an update. I was then told the… Read Full Review

Startrescue.co.ukcustomerservices's Response to halu's Review

Written on: 28/09/2018

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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★★★★★

“Superstar Breakdown Rescue Service!”

Written on: 19/09/2018

The Mitchells Recovery technician from Haverhill was a star. The whole service I received from Startrescue was excellent - & I really appreciated receiving several reassuring phonecalls during my wait in the dark on my own. Thankyou all so much for making the horrible experience of a dramatic breakdown less awful… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 28/09/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“perfect service all round & get what you pay for from...”

Written on: 16/09/2018 by Betsbert (1 review written)

perfect service all round & get what you pay for from the first phone call to reporting the breakdown & the recovery driver… Read Full Review

Startrescue.co.ukcustomerservices's Response to Betsbert's Review

Written on: 28/09/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent service from start to finish.”

Written on: 05/09/2018 by vjOrtiz400 (1 review written)

Excellent service from start to finish. The app was easy to use to report the breakdown, then the customer service agent was very helpful and the ARBA Recovery agent was able to diagnose and fix the problem very quickly. Finally the customer service agent called again to check the vehicle was fixed and that I was happy with the service provided. All of which meant that I was able to get away on holiday on time. Would recommend Start rescue… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 14/09/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. We would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. To enable us to pass on your comments/reward the services involved. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

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★★★★★

“Excellent Service At a Reasonable Price”

Written on: 24/08/2018 by Braelyn472 (1 review written)

We live in remote part of Wales so a home start service is essential. When we had a problem recently, the response from customer service and the breakdown company was excellent… Read Full Review

Startrescue.co.ukcustomerservices's Comment

Written on: 24/08/2018

Dear startrescue.co.uk customer, thank you very much for your kind words. At startrescue.co.uk, we strive for excellence and are always very happy to find that our service has met or exceeded the expectations of our customers. With best wishes, the startrescue.co.uk Team.

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